Hello experts,
I've got big problems with htc HD2 warranty support.
A couple of weeks ago, my HD2 hanged up. So I tried to reboot the device, but it won't boot. Also a hardreset could not solve the problem.
After some tries it boots into WM, but it always shows me the message "Low system memory ...".
Also it crashed again, while using. Booting back to WM again was more then luck.
I called the support and they advised me to flash the new firmware 3.14. I was not able to flash the the phone via PC, after using google I flashed it via SD-Card. The flash was successful, but the problems I mentioned where still the same. I called the support again and I was invite to sent the phone for repair to htc repair Center.
1 1/2 Weeks ago, I received the answer of Arvato (german repair center). They won't repair the phone, because it was manipulated. Flashing from FW 1.66 to 3,14 was the only flash I ever made. No using of custom ROM or sth. like that, never.
So I called Arvato and they told me, that there is an wrong SPL version installed.
At this moment SPL 3.03 is the current version on my phone. After reading a lot, I figuered out, that FW version 3.14 installs the SPL 3.03. Arvato won't believe this, I have to call htc, to get an new repair ticket.
I called htc support again, the supporter told me I have to use the contact formular on htc website, and I do so.
Yesterday, after more then a week of delaying, they send me an email with the argumentation there is a wrong microP(LED) and microP(Touch) version on my Phone, wich are evidence for manipulating the phones software. No Explaination, No Data, just this statement. I never heard somthing about it and I didn't find enough informations about these both things.
No mention about the pretended wrong SPL.
Can someone please explain me, what microP(LED) and microP(Touch) data are.
How could they change?
Is it possible that I changed these Data because I flashed the Phone via SD-card?
Is there a difference between FW 1.66 to 3.14 or is maybe something simular in these Data?
Currently on my phone:
microP(LED) 0x05
microP(Touch) 0x50
I really get crazy with the htc people and the barefacedness of them.
This won't let me sleep, as you can see
I'm afraid that htc will never give me an explaination about that and they just don't want to repair, because of economical reasons.
So thank you for everything, that can help me.
lg zoombi.
Hi zoombi, first of all a warm welcome on the XDA board!
If you have flashed via the sd-card there is no way that they can ever see if it has been flashed with a non HTC rom. And you have never ever done that it seems.
Where did you get the flash rom you put on the card? Did you get it from the HTC website via your serial number?
And actually why couldn't you flash via pc?
I and many other people are also having issues with the HTC warranty. Plenty of stories if you read around.
Call HTC and talk to the support person. If they do not understand your story or don't want to do anything go to the next step.
After that call they will send you a form you need to fill in to ask you if you are pleased with the service. Fill it in like you had *** support on the phone and an 'escalation' person will call you back.
Do yourself a favour and read the EU law about warranty and your rights as a consumer.
You can select German on the page.
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
Related
Hey everybody,
My HD is acting funny at the moment. The screen isn`t going on anymore. The device self is responding, it makes noise when someone calls and vol up/down is also responding. I know where the vibrate button on the screen appears and when i press at this place it also responds. So the screen is responding but isn`t turning on. Also the green/orange light behind the power button isnt working. Maybe a problem with the backlight? The device is younger than a year so i should have warranty but I flashed the device. Should this cause any problems when i send it back?
Greets
I think your screen is dead.
did you drop the phone or some thing like that??
and if you want to send it back, you need the original rom from HTC or the custum rom from your phone company.
Do you alredy try to Hardreset?
Thanks for the replies! I didn`t drop the phone or something like that, it just started to do it. Hard reset is a bit of a guess if it worked because the screen isn`t working. A bit annoying because i also need to flash it back to original if i want to sent it to HTC...Any tips?
than flash it back you don't need the screen to do it.
I used USPL a few weeks ago to flash a 1.56 rom. Do i also need to flash back my spl than? Am i right that you first had to flash back the SPL to original 1.14?
Does anybody have a clue about the SPL i`ve got at the moment? Last time i used USPL to flash a 1.56 rom. So do i have the original SPL at the moment?
sharpedgeone said:
Does anybody have a clue about the SPL i`ve got at the moment? Last time i used USPL to flash a 1.56 rom. So do i have the original SPL at the moment?
Click to expand...
Click to collapse
As long as you have stock rom on it and stock SPL you will be fine.
You flashed a 1.56 rom using USPL so chances are your SPL is 1.54.0000 which should be fine for returning under warranty.
Your main concern is getting stock rom on device which you should still be able to do even without screen working. Connect device to pc and run USPL as normal and then flash stock 1.56 rom onto device
Thanx for the reply!
I didn`t know SPL 1.54 would be ok to return under warranty. I did the following: I`ve set my phone in bootloader, runned USPL and flashed a cooked wwe rom. This was all completed correctly so i should be able to return it under warranty right?
I used this rom: RUU_BlackStone_HTC_Europe_1.56.401.0_Radio_52.62.25.34_1.13.25.24_Ship
sharpedgeone said:
Thanx for the reply!
I didn`t know SPL 1.54 would be ok to return under warranty. I did the following: I`ve set my phone in bootloader, runned USPL and flashed a cooked wwe rom. This was all completed correctly so i should be able to return it under warranty right?
I used this rom: RUU_BlackStone_HTC_Europe_1.56.401.0_Radio_52.62.25.34_1.13.25.24_Ship
Click to expand...
Click to collapse
As long as you have stock rom and your not using HSPL you will be fine
Yeah i meant stock rom, just got off the phone with HTC. They`re picking it up next Thuesday... I`ll keep in touch!
Hi Sharpedgedone - I've also got the same problem on my un-modded (standard ROM) Touch HD.
Just left a message with HTC support, hopefully mine will also be still under warranty.
Will let you know how I go.
The idiots lost the phone! HTC track site still said `we`re expecting delivery and will start repair asap´. Contacted with HTC and confirmed that the phone still hadn`t arrived and an investigation was started to retrieve the phone. They also said the phone was branded and they made a mistake taking the repair assignment. This had to be done thrue the provider and not directly by HTC. Called my provider and they say the device is unbranded, like i ordered it begin this year specifically. I mailed the pick-up order letter to the person who is investigating the whereabouts of the phone 10 days ago. Still nothing...
Any advice or experiences with this?
Just got the phone back, opened the box @ the postoffice. Immediately noticed the IMEI nr changed. Phoned with HTC from there, dont know what happenden, they earlier said the phone was send directly back by the package service when they found it. Starting an investigation again. They made the note to contact the repair center by myself. Contacted Eurotwice repair center (BE), they`re the official HTC repair center, and they said they also dont know and the device was sent to Dynafix (NL). Thats the repair center of the provider. Contacted Dynafix and they said the Mobo was swapped en sent back to Eurotwice and eurotwice sent it back to me...
Device seems to be working ok for now so thats positive . I only had to call for a total of 2 hours to find this out by myself. Anyone knows where i can demand this back from HTC or file in a complaint?
Hy guys and girls.
I am a bit confused here and would like to ask for some help, by the way I already spent a lot of time lookign for answers here but I get more and more confused.
Well I wanted to try some Roms and I saw the high suggestions to install the HDPL first to avoid bricking my expensive HD2, well I tried but the problem is here.
FYI my HD2 is a Telstra version. It came with a black GUI style I guess it was the world wide version, but I am not sure as I did not recorded any info (did not thought on that), then I installed the original Australian Rom (at that time I was not looking for fancy Rom just for the latest upgrade and did not even know about cooked roms). Then I came back to the worl wide version because the autralian one was too bloated, not as nice as the black GUI and it was slower.
Finally I tried the HSPL2 to start tring with ROMs but it gave me an error message telling me I had the wrong version or something like that (I supposed because it is the Telstra version).
Then I tried the HSPL (older) but it gave me an error message telling me I need version 1.42.00. Here it get confused for me: When I do VolDwn + Power I get the following information:
PB81110 HX-BC
SPL-1.42.HSPL XE
0X05
CotullaHSPL 0x40
Serial
1st - Well I read that 1.42.HSPL was supported by HSPL so why it is not being accepted?
2nd - Why my unit is stating CotullaHSPL if I never installed it before? Cotulla comes with it?
3rd - Whats is HSPL in a interaction perspective? It is just a software that sit there and work alone without any GUI or it is something that does have a GUI that I can choose options and things to do? I am still lost on that.
4th - Sorry for the noob questions, but I apreciate if there is someone with patience to help me out (thats what I do when I can help someone).
Thank you
Felipe
Try reading the post about the HSPL:
http://forum.xda-developers.com/showthread.php?t=611433
and this tutorial about flashing ROMs:
http://forum.xda-developers.com/showthread.php?t=609477
Concerning your questions (I'm no expert either, but here goes):
1. You already have HSPL, so no need to install it again
2. Cotulla is (one of) the developer(s) of the HSPL, sort of a copyright
3. HSPL is a peace of software that essentially allows you to install other (custom made) ROMs or ROMs with another language. It has no Userinterface, but loads the ROM on your device
4. Your welcome
Ok but how it happened to get in there if I could not install it?
Perhaps it came with Telstra?
felcas said:
Ok but how it happened to get in there if I could not install it?
Perhaps it came with Telstra?
Click to expand...
Click to collapse
No, it will deffinately not have shipped with HSPL installed.
Sounds to me like someone already hspl'd it and installed a new rom. (black gui?)
did you buy it second hand?
samsamuel said:
No, it will deffinately not have shipped with HSPL installed.
Sounds to me like someone already hspl'd it and installed a new rom. (black gui?)
did you buy it second hand?
Click to expand...
Click to collapse
Hell no I bought it on Expansys, however the box that it came on had a picture of a Telstra one, with blue theme, but when I turned it on it was the world wide black theme and not the Telstra blue one, I changed it latter.
I even tried to instal the HSPL two or three times but it always gave me error messages and never showed the progress bar.
This is too strange for me.
Now I am very afraid if I really have the HSPL installed or a bugged or corrupt HSPL on it because of my failed tentatives.
what you guys suggest me to do to be 100% sure I have HSPL on it before installing cooked ROMs?
Thank
Felipe
i also bought a telstra version t9193 too. The seller ask me for permission to install the Official Rom for me. They state that i will have connection problem if i choose to stay with telstra's rom. So let them install HSPL and Official Rom since i don't want to deal with the connection problem when i have the device. I believe your seller install the HSPL and Official rom for you because they know u will have the connection problem.
felcas said:
Hy guys and girls.
I am a bit confused here and would like to ask for some help, by the way I already spent a lot of time lookign for answers here but I get more and more confused.
Well I wanted to try some Roms and I saw the high suggestions to install the HDPL first to avoid bricking my expensive HD2, well I tried but the problem is here.
FYI my HD2 is a Telstra version. It came with a black GUI style I guess it was the world wide version, but I am not sure as I did not recorded any info (did not thought on that), then I installed the original Australian Rom (at that time I was not looking for fancy Rom just for the latest upgrade and did not even know about cooked roms). Then I came back to the worl wide version because the autralian one was too bloated, not as nice as the black GUI and it was slower.
Finally I tried the HSPL2 to start tring with ROMs but it gave me an error message telling me I had the wrong version or something like that (I supposed because it is the Telstra version).
Then I tried the HSPL (older) but it gave me an error message telling me I need version 1.42.00. Here it get confused for me: When I do VolDwn + Power I get the following information:
PB81110 HX-BC
SPL-1.42.HSPL XE
0X05
CotullaHSPL 0x40
Serial
1st - Well I read that 1.42.HSPL was supported by HSPL so why it is not being accepted?
2nd - Why my unit is stating CotullaHSPL if I never installed it before? Cotulla comes with it?
3rd - Whats is HSPL in a interaction perspective? It is just a software that sit there and work alone without any GUI or it is something that does have a GUI that I can choose options and things to do? I am still lost on that.
4th - Sorry for the noob questions, but I apreciate if there is someone with patience to help me out (thats what I do when I can help someone).
Thank you
Felipe
Click to expand...
Click to collapse
felcas said:
Hell no I bought it on Expansys, however the box that it came on had a picture of a Telstra one, with blue theme, but when I turned it on it was the world wide black theme and not the Telstra blue one, I changed it latter.
I even tried to instal the HSPL two or three times but it always gave me error messages and never showed the progress bar.
This is too strange for me.
Now I am very afraid if I really have the HSPL installed or a bugged or corrupt HSPL on it because of my failed tentatives.
what you guys suggest me to do to be 100% sure I have HSPL on it before installing cooked ROMs?
Thank
Felipe
Click to expand...
Click to collapse
Hello man, I'm brazilian to, so if you want send me a PM I will explain things better in portuguese
Think in SPL/HSPL/SSPL like a BIOS in a PC, it will help you to understand some things. The SPL/HSPL/SSPL are the first softwares that the phone loads.. Read more here: http://wiki.xda-developers.com/index.php?pagename=SPL Questions?
If you phone shows HSPL on the bootloader and it boots, probably your HSPL is not damaged.
Stock phones does not comes with HSPL (that is secure unlocked), it comes with SPL. Probably the seller flashed HSPL on your phone.
So, it is simple to know if you have HSPL or not:
Reset your device - press volume down - Read the screen and if it has HSPL or anything similar, you has it!
Another way is more objective:
Download a custom ROM, then try to flash it via MicroSD method. If it flashes, you have HSPL, if not (security error), you don't have it
Does not metter what version of HSPL you have on your device, it will falsh any custom ROMS. **be carefull** ..................READ READ READ.......................
I sugest Sternas ROMS (ARTEMIS).. It has PT and is very stable.. Take a look here: http://forum.xda-developers.com/showthread.php?t=612580
I hope it helps!
Have a nice flashing
Digao100nocao,
I tried to upload Artemis with the MicroSD but nothing happens, not even an error message.
I changed the name and formated the MScard and copied it to the card but as soon as I get into the bootloader nothing else hapens. When I restart the old ROM is still in effect.
I can only upload it with the CustomRUU, but doing so does not overwrite the HSPL.
As more as I try more it is confusing and weird.
To make things even more scary this morning my earpiece stop working, now I can't hear anything thru it, I hope this is some software problem and I can get it to work.
What I want to do now is just uninstall the current HSPL as I do not trust on it anymore and reinstall a fresh new one. Problem is that I can't find an old version 1.42 to install it thru the MicroSD, only .exe files.
I just bought an HD2 from my friend and he had it running with some custom Windows Mobile ROM (dont remember which) and I wanted to put CM7 on it (like I did with my MyTouch 3G Slide). I got Magldr, Clockwork and CM7 with Gapps on it all fine but when I booted it for the first time (and several times after) the touch screen no longer worked. It's not responding at all. It just shows the little Android with "Press here to begin" or whatever. All of the buttons work fine, but the touch screen doesn't do anything.
This hadn't happened before I flashed it. Any ideas?
This just happened to my HD2 as well. It is completely un-related to software. If you do some digging you'll discover the numerous issues with the HD2 touchscreen. I supposed you just got unlucky.
I re-flashed the latest stock ROM and SPL (touchscreen didn't work on the stock ROM either), sent it back to HTC, and got it back in 3 days. Talk about service!!
MikeG4936 said:
This just happened to my HD2 as well. It is completely un-related to software. If you do some digging you'll discover the numerous issues with the HD2 touchscreen. I supposed you just got unlucky.
I re-flashed the latest stock ROM and SPL (touchscreen didn't work on the stock ROM either), sent it back to HTC, and got it back in 3 days. Talk about service!!
Click to expand...
Click to collapse
Will they repair it even if I didn't buy it from them? I'm unfamiliar with how these places handle repairs. And if you could link me a guide on how to reflash stock everything it would be greatly appreciated.
gGrime said:
Will they repair it even if I didn't buy it from them? I'm unfamiliar with how these places handle repairs. And if you could link me a guide on how to reflash stock everything it would be greatly appreciated.
Click to expand...
Click to collapse
Flash Original SPL (search)
Download Original ROM from HTC website
Or
Just give it to your friend, he will know what to do and ask him to send it for repair.
Ok, I'm new to this whole Windows thing so bear with me.
I did a lot of searching and whatnot on this kind of thing and I "think" I got it back to stock. When I hold Power now with Vol Down to the Red/Green/Blue/White screen I get this.
PB81120 HX-B3
SPL-2.08.0000 8G XE
MicroP(LED) 0x05
MicroP(TOUCH) 0x50
However, I found another post claiming that THIS was stock.
PB81100HX-BC
SPL-1.42.000 XE
MicroP(LED) 0x05
MicroP(Touch) 0x30
So which one is it? I found a useful post to use the Windows Mobile Device Center to get it all back to stock, but I can't get the phone to connect as I'm now stuck at the "How-to" portion (because I just reloaded the stock ROM) and can't really enable anything without the touch screen.
Edit: I just read that this "might" be stock depending on what ROM I'm running. I don't have access to the Settings function since my touch screen doesn't work so how can I tell? I renamed the image to LEOIMG.nbh and flashed using RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50.07U_2.08.50.08_2_Ship.
And will I have to worry about uninstalling anything after flashing this? Like Clockwork?
And I'd rather not give it back to him. I have another phone to use in the meantime, I'd like to use this as an opportunity to learn
Ok, so I've got quite a bit of a problem here. Please keep in mind that I'm relatively new to this. I've only flashed my 3G Slide before to CM7 using Clockwork so this whole Windows thing is new for me.
I recently purchased a used HD2. The previous owner had some custom Windows ROM on there, and I wanted to put Android on it being a fan of the platform. More specifically, CM7. So I managed to get Magldr on it, Clockwork on it, and CM7 on it. Here's where the trouble starts. When I boot CM7 the touch screen no longer works. It doesn't respond at all. After some searching, it appears that this is a hardware problem, so I have to send it to HTC.
I have been looking everywhere for stock stuff, but every thread tells me something different. I "think" I got this right, but when I boot the phone with the Vol Down, I get -
PB81120 HX-B3
SPL-2.08.0000 8G XE
MicroP(LED) 0x05
MicroP(TOUCH) 0x50
I found a thread where someone said this was correct and it was in fact stock. Then, 30 seconds later I found a thread where someone said THIS was stock -
PB81100HX-BC
SPL-1.42.000 XE
MicroP(LED) 0x05
MicroP(Touch) 0x30
And the 20 seconds later, I find ANOTHER post saying that THIS is stock -
pb8 ss-b3
spl-2.10.0000 8g xe
microP(LED) 0x05
MicroP(Touch) 0x40
So, what the hell is the deal? Does it depend on the ROM? Can someone point me in the right direction please? I'm completely lost.
gGrime said:
Ok, so I've got quite a bit of a problem here. Please keep in mind that I'm relatively new to this. I've only flashed my 3G Slide before to CM7 using Clockwork so this whole Windows thing is new for me.
I recently purchased a used HD2. The previous owner had some custom Windows ROM on there, and I wanted to put Android on it being a fan of the platform. More specifically, CM7. So I managed to get Magldr on it, Clockwork on it, and CM7 on it. Here's where the trouble starts. When I boot CM7 the touch screen no longer works. It doesn't respond at all. After some searching, it appears that this is a hardware problem, so I have to send it to HTC.
I have been looking everywhere for stock stuff, but every thread tells me something different. I "think" I got this right, but when I boot the phone with the Vol Down, I get -
PB81120 HX-B3
SPL-2.08.0000 8G XE
MicroP(LED) 0x05
MicroP(TOUCH) 0x50
I found a thread where someone said this was correct and it was in fact stock. Then, 30 seconds later I found a thread where someone said THIS was stock -
PB81100HX-BC
SPL-1.42.000 XE
MicroP(LED) 0x05
MicroP(Touch) 0x30
And the 20 seconds later, I find ANOTHER post saying that THIS is stock -
pb8 ss-b3
spl-2.10.0000 8g xe
microP(LED) 0x05
MicroP(Touch) 0x40
So, what the hell is the deal? Does it depend on the ROM? Can someone point me in the right direction please? I'm completely lost.
Click to expand...
Click to collapse
It doesn't make any difference what the various places say. Go to the HTC site and download the correct ROM based on you serial number. Extract the .nbh file from the executable you download, put it in the root directory of an SD card with the name LEOIMG.nbh. Put your phone into bootloader and it should ask you to install the OS. Then you will have the correct ROM, SPL, and Radio for your device.
EDIT: You need to update your profile to say where you live and who is providing your phone service; that way you will receive more specific guidance to your questions.
stevedebi said:
It doesn't make any difference what the various places say. Go to the HTC site and download the correct ROM based on you serial number. Extract the .nbh file from the executable you download, put it in the root directory of an SD card with the name LEOIMG.nbh. Put your phone into bootloader and it should ask you to install the OS. Then you will have the correct ROM, SPL, and Radio for your device.
EDIT: You need to update your profile to say where you live and who is providing your phone service; that way you will receive more specific guidance to your questions.
Click to expand...
Click to collapse
That's much more specific, thanks. So the serial will be the S/N under the battery on the phone I'm assuming?
Edit: I cannot find the official list of ROMS on HTC's site. When my phone is selected, under downloads, all it lists is the user manual. I'll keep looking in the meantime, but if someone could give me a specific link that would be great.
Edit2: After looking some more, all I can find are ROMs for other countries. All of them say "Not for use with T-Mobile(US)." I go to the US site, and it doesn't give me ANYTHING for ROMs.
Edit3: I decided to search the T-Mobile site instead, and there it was. So now I'm going to take your advice from above. Wish me luck.
Bumping with an update.
So I found it and got it on there. I still have one question though. What's the red text in the bottom left corner during boot? Is that supposed to be there on a stock phone? It doesn't seem like it.
Picture: http://i54.tinypic.com/107p3t3.jpg
Edit: One more question. When I flashed the official HTC .nbh to my phone, it erases everything right? What is this Task 29 program I keep hearing about?
any spl that ends 0000 is a stock spl. (not necessarily YOUr stock spl, but stock none the less.)
tmous stock spls are 2.08.0000, 2.10.0000 and 3.03.0000 (and possibly 3.05.0000 i think ive seen mentioned)
you can only get tmous roms from the t-mobile.com website,(or from various mirrors, but only officially from t-mobile.com) they arent on the htc website.
the red text is known as the RGD info, R for radio version G for protocol (dont ask me) and D for rom version, yes they should be there, they are always there on a working winmo rom, stock or cooked.
when you flash the flashing process performs a task 28, which only formats certain areas of the nand. task29 formats all of it, (well all the rom area anyway, not radio or splashscreen)
the reason its done is when you flash a new rom, if its smaller than teh original, some old data can be left sticking out at the end, which can occasionally cause instability,
Thats the theory, in practice its very rare, however it can be usefull to reset the rom area when issues have occured, especially after playing with android nand roms, which build multiple partitions. Personally i havent task29'd in about a year.
Many people offer it as step 1 in solving any problem, regardless of the problem, which i think is a bit extreme, and nearly always only works because you have to reinstall everything, and not really solving anything itself.
samsamuel said:
any spl that ends 0000 is a stock spl. (not necessarily YOUr stock spl, but stock none the less.)
tmous stock spls are 2.08.0000, 2.10.0000 and 3.03.0000 (and possibly 3.05.0000 i think ive seen mentioned)
you can only get tmous roms from the t-mobile.com website,(or from various mirrors, but only officially from t-mobile.com) they arent on the htc website.
the red text is known as the RGD info, R for radio version G for protocol (dont ask me) and D for rom version, yes they should be there, they are always there on a working winmo rom, stock or cooked.
when you flash the flashing process performs a task 28, which only formats certain areas of the nand. task29 formats all of it, (well all the rom area anyway, not radio or splashscreen)
the reason its done is when you flash a new rom, if its smaller than teh original, some old data can be left sticking out at the end, which can occasionally cause instability,
Thats the theory, in practice its very rare, however it can be usefull to reset the rom area when issues have occured. Personally i havent task29'd in about a year.
Many people offer it as step 1 in solving any problem, regardless of the problem, which i think is a bit extreme, and nearly always only works because you have to reinstall everything, and not really solving anything itself.
Click to expand...
Click to collapse
Thank you so much for clearing all of that up. I am going to take it down to T-Mobile tomorrow to see what they can do about it. Is there anything I should tell them? Because certainly they'll ask me why the phone is still at the tutorial portion as if it's the first time it has booted up. I'm assuming I'll just tell them I did a factory reset? I just don't want to get turned away because I "tampered with the phone."
Thanks again, this has been a huge learning experience for me. I'm more of a computer guy, and I've been trying to get into working more with phones.
enter bootloader, and so long as it says one of the stock spl's i mentioned above, and it is running a stock rom from tmobile, then it will be fine. Playing dumb is always a good idea, too. Yes say you tried a hard reset.
gGrime said:
That's much more specific, thanks. So the serial will be the S/N under the battery on the phone I'm assuming?
Edit: I cannot find the official list of ROMS on HTC's site. When my phone is selected, under downloads, all it lists is the user manual. I'll keep looking in the meantime, but if someone could give me a specific link that would be great.
Edit2: After looking some more, all I can find are ROMs for other countries. All of them say "Not for use with T-Mobile(US)." I go to the US site, and it doesn't give me ANYTHING for ROMs.
Edit3: I decided to search the T-Mobile site instead, and there it was. So now I'm going to take your advice from above. Wish me luck.
Click to expand...
Click to collapse
I've not had to take mine back to stock, but now that you mention it I believe it may use IMEI rather than S/N.
http://www.t-mobile.com/wmupgrade/
I list the page that includes several devices.
EDIT: It is indeed IMEI.
Please forgive me if this has been answered in another thread already. I have 1-month old twins and don't have a lot of time to search for the exact answers I need. Plus, I'm a long time lurker and follower of dev instructions, but could not do anything like I do with my phones without the help of this forum. I need help!
I'm one of the HD2 owners with the ribbon cable/screen hardware issue. I did figure that part out on my own. See the links below if you don't know what I'm talking about. I'm under warranty, but I've NAND flashed Android onto my phone. I never paid attention to how to undo this because I have total replacement insurance on my phone. If a non-warranty issue ever came up, I had planned on just smashing my phone with a hammer and paying the deductible to get a new one. My current issue should be fixed for free under warranty, so I need to flash the stock OS/ROM and hard SPL.
1. I need to backup my phone, so I can easily reinstall all the programs, libraries, and databases that aren't on the SD card.
2. Then, I need to flash the USA T-Mobile shipped WM OS, and I'm told I need to change the SLP back too.
I can follow instructions and i'm quasi tech savvy, but if you start speaking in code, it's all Greek to me.
If there is anything I'm forgetting, please LET ME KNOW! Do I need to flash a different radio too?
I would appreciate any help, preferably in detailed instructions, you have on getting me back to warranty coverage status, so I can send my phone in for repair. I hope someone stickies this for the other novices out there. There seem to be a lot of others with this same issue right now.
http://img.diytrade.com/cdimg/92507...creen_Full_LCD_for_HTC_Touch_HD2_HD_2_LEO.jpg
http://forum.xda-developers.com/showthread.php?t=699281
http://forum.xda-developers.com/showthread.php?t=699281
http://forum.xda-developers.com/showthread.php?t=710282&styleid=15
http://forum.xda-developers.com/showthread.php?t=708530
Read this:
http://forum.xda-developers.com/showthread.php?t=611433
Go to part 4) for a guide on uninstallation. Note however, since you said you have a t-mobile HD2, download a t-mobile rom. Look for it in the t-mobile site or here. Doing this will make everything a-ok.
THANK YOU
Thanks. I think I should be good now. I'm just hoping there isn't something I'm forgetting or don't know about. I'm always paranoid when I send a phone in. I posted the following in the link you sent me.
I'm sending my device in for warranty repair, so I'm going back to the stock ROM from NAND flashed Android.
I downloaded the US T-Mobile ROM from their site, extracted and renamed the RUU_signed.nbh to leoimg.nbh, put that file on the card, and reset while holding the volume down button.
Now I'm stuck on the tricolor screen that reads:
PB81120 SS-B3
SPL-2.08.HSPL 8G XE
0x05
CotullaHSPL 0x05
Serial
I'm stuck on this screen, and afraid to try to do anything else out of fear of bricking my phone.
What should I do next?
EDIT: Found out what I was doing wrong. I was holding the volume down button too long, so it was skipping the boot loader. Pressing shorter got me into the menu, and I was able to reflash with no problem.
I can't believe it's this easy!
My only question is, did this change everything back to when it was shipped to me? I have the T-Mobile WM USA ROM running now. This changed back my SPL too, right? Also, do I need to change the radio, or did the stock ROM take care of that for me too? I don't want to hear that I voided the warranty over some little thing I forgot to do.
you might need to check the spl version fromthe boot loader
thanks for the tip
Richy99 said:
you might need to check the spl version fromthe boot loader
Click to expand...
Click to collapse
it reads:
PB1120 SS-B3
SPL-2.10.000 8G XE
MicroP(LED) 0x05
MicroP(TOUCH) 0x05
i'm pretty sure that's correct. i'll look it up.
new phone, no internet
so the new phone arrived today. i installed HSPL and the android build i had on the previous phone. the only problem is i don't have cell internet, only wifi. i can make and receive calls though. i just can't use the cell data connection. i've tried turning it on and off in the settings, but that doesn't help.
is there something i'm forgetting? do i need to flash a different radio?
solution found
shibumi said:
so the new phone arrived today. i installed HSPL and the android build i had on the previous phone. the only problem is i don't have cell internet, only wifi. i can make and receive calls though. i just can't use the cell data connection. i've tried turning it on and off in the settings, but that doesn't help.
is there something i'm forgetting? do i need to flash a different radio?
Click to expand...
Click to collapse
i had time to search today. i forgot to enter the APN settings manually after installing android.
http://forum.xda-developers.com/showpost.php?p=10206031&postcount=2