i need help , urgent , heeeeelp - Desire HD General

Hello my friends ,
i am a new on HTC Desire HD , i bought one from ebay , it is great but :
when i turn off the screen or the screen go to sleep (lock) , the network lost and it gives me (limited service) , and when i log to the mobile again and unlock the screen it comes back with full signal .
the issue here as i am not locking the mobile or turning off the screen the signal is full >>>> only when i am turning off the screen
why is that ? it dose not seem a hardware issue ?

new_world_2006 said:
Hello my friends ,
i am a new on HTC Desire HD , i bought one from ebay , it is great but :
when i turn off the screen or the screen go to sleep (lock) , the network lost and it gives me (limited service) , and when i log to the mobile again and unlock the screen it comes back with full signal .
the issue here as i am not locking the mobile or turning off the screen the signal is full >>>> only when i am turning off the screen
why is that ? it dose not seem a hardware issue ?
Click to expand...
Click to collapse
is the desire hd brand new? if not i'd say thats a fault/feature someone's enabled to save battery or something! hope you get this sorted! it's not that useful if you cant lock your phone without losing signal!

This is not normal. My Desire HD never had such things, and no phones should.
Sort it out with the seller.

HTCs warranty statement covers damages even if you root your phone (at least in India).
Before going back to the store from which you bought the device, you might want to root and try a different ROM and see how that turns out for you.
If that works out for you, then you know that its not a hardware error, and you could maybe do something like flash a nandroid backup. On the other hand, if it doesn't work out, you really should go back and ask for a replacement.
Hope that helps.

Thanks for replying
i tried different radio ,
i tried different rom ,
and no luck

Didn't you already ask your question here? http://forum.xda-developers.com/showthread.php?t=1194707
Do not double post.
Closed.

Related

HTC touch ELFIN HELP

Hi everyone.
This is my first time in xda and i am here posting because i have a problem with my htc elfin.
I bought the phone from e-bay. The seller told me it was unlocked but in fact it wasnt. It was on Orange and i had to unlock it using a program i bought on ebay (latter i saw it for free online ). The program was designed for htc elf but i was told it would work. Well, in fact it did, but i have a problem... The phone easilly loses network and even when it was network it wont make or receive calls... Texting works ok... I really dont know what to do... Can anyone help me??
Best regards
Hi,
Well, I hate to break the news to you, but it does kind of sound like the phone may be broken... two things you could try anyways:
a) Perform a hard-reset: Switch off your phone, keep both phone buttons pressed (green&red) and switch it on. The out-of-box state will be restored and all your data will be erased (!). So backup your contacts before doing this.
If this does not work, then it is highly likely that your phone has some sort of hardware-issue. But you may still want to try
b) Upgrade the firmware of your phone (including the radio part!). Just look around in this forum, there's basically everything you need. Always pay close attention to the how-to-guides & make sure you proceed exactly as decribed there.
Good luck,
murosama
Hi
I tryed what you said. Hard reset made nothing but updating rom did... I his working better but not perfect... Maybe some antena problem dont you think?

think I have received a clone t3232 =-(

Gday all.. Think I have received a clone of a HTC T3232 from ebay, its even in HTC covers, how bad's that! (dispute in progress).
It does not respond to the HTC reset method (volume down & enter while switched off, and the small reset button at same time) so I can only presume its a clone.
Anyway the main problem is screen calibration, its out by miles, I cant even use the slide bar down the right hand side of screen.. I have done the calibration about 20 times via display settings and it does not help, the best reset I can do is via the clear memory tab in settings, that didnt fix it either.. Im not sure what its issue is, cant even figure out what sort of phone these "ripoff merchants" have sent me..
Any help would be much appreciated & thanks for reading my post
matt47 said:
Gday all.. Think I have received a clone of a HTC T3232 from ebay, its even in HTC covers, how bad's that! (dispute in progress).
It does not respond to the HTC reset method (volume down & enter while switched off, and the small reset button at same time) so I can only presume its a clone.
Anyway the main problem is screen calibration, its out by miles, I cant even use the slide bar down the right hand side of screen.. I have done the calibration about 20 times via display settings and it does not help, the best reset I can do is via the clear memory tab in settings, that didnt fix it either.. Im not sure what its issue is, cant even figure out what sort of phone these "ripoff merchants" have sent me..
Any help would be much appreciated & thanks for reading my post
Click to expand...
Click to collapse
I think (and I could be wrong) that its volume down and enter then the power button for the touch 3g.
yes I tried that to, doesnt seem to work.. this is why im wondering if this thing is a HTY or something similar to a HTC, in HTC covers.. quite a letdown ..
the digitizer is miles out of wack .. is there a chance this is a rom issue or would the touch pad its self be shot ?
I've read somewhere about a clone having a different brand processor, check your system information:
start -> settings -> hardware
The real thing has the qualcomm 7225
Try to download an official rom update from the htc website. You will have to enter the serial-number of your device. If they deliver the download to your pc, you can be pretty sure it is not a fake one...
Is it not vol+ vol- and the power button all at the same time for hard reset?
Ok thanks guys, getting somewhere but its not all good, it has a Marvell pxa300 624MHZ CPU
one of the first things I tried a few days ago was updates from the HTC site, and it did NOT accept my serial number, so I think its a clone for sure. so my question is, will origional HTC software work on this clone if I download it from this site, OR will it not work because of the different processor ?
Should I even bother flashing the ROM as the opsys seems to be working fine, just the digitizer is out by miles, I ran DigItest last night and the screen was not always responding in the correct spot, correct maybe 50% of the time and the other 50% of the time it was miles out. almost NOnresponsive around the edges of the digitizer.
The seller I got it from also sells digitizers for this model lol.. I have to wonder if he didnt try to repair this phone from new, maybe a factory second or something ..
So guys whatya think?, flash rom, or grab a new digitizer from the 3bay ?
You got a clone for sure. But if you have buy it for less money i think its obvious its a clone. I got a clone too but i'm very happy with mine. No hardware issues for now, only some hard resets. I think you cant put a original ROM on a clone or can you? Btw in the phone info if for the model you got T3238 then you can be 101% sure its a clone
P.S. Btw the clone dont have build in GPS.
ok, yeah its t3238.. im prety sure it has inbuilt gps, they a$$ured me it did, but anthings possible im yet to test it coz the digitizer screens annoying me to much, dont want to even attempt to try and use it until I fix it.
Dont think the HTC rom works but im not 100% sure, im not used to these phones & there ways yet, still pretty much learning !
well, did you buy a clone or did you buy the real tough 3g? what did the presentation look like? i mean if the presentation lied to you, you did not pay money for the clone but for the real thing. then you might be able to redo the contract with the seller... maybe... good luck!
found the clone!
http://www.cectunlocked.com/OEM-HTC-Touch-3238-3232-Quad-Band-Phone-with-Windows-Mobile-6.1-WiFi-GPS.html
well...
ahh its a spitting image of a HTC, its in HTC covers, with HTC written all over it, apart from one spot I found inside the rear cover its clearly marked HTY.
The seller I used on 3bay told me it was a HTC not a clone, his discription was very deceiving. The phone turned up in a HTC box, with a HTC disc & HTC instructions, batterys and all other accessories INCLUDING THE BOX lol are all origional HTC products, apart from the phone its self! .. the phones a cheap ripoff - in a HTC box. go figure..
Still wondering if it needs a digitizer or the rom flashed..
I've also recently received a 3238 model which i believe to be cloned. It's in Chinese and i want to flash it to English but am unable to perform a HardSpl. If i hold down volume and press the on button i just get a screen that says ''USB update mode'' nothing happens if i try to run v4.1. If i try to run a new ROM i get error [206] unable to connect. Anyone have any ideas on how to get an English ROM onto it? Any advice would be much appreciated!
thers a seller on ebay that has the english rom for them, but he wont share
otherwise i dunno, HTC need to sue them
he did tell me its "over 60mb" .. i couldnt find it, getting really sick of the site of chinese to english translations! lol..
.. im going to buy a case of bourbon - stuff this phone, I hate it
.. LOL !!
IT WASNT MENT TO BE THIS WAY
matt47 said:
The seller I used on 3bay told me it was a HTC not a clone...
Click to expand...
Click to collapse
So! There is the fact! He did not give you what you have bought! He did not fullfil the contract! Give him a deadline to send you a proper HTC Touch 3G, afterwards cancel the contract, get the money back and get a proper one by amazon or some other good store.
Next time when buying a clone, do it directly here http://www.china-phone.org/ or check here for nice clones http://www.clonedinchina.com/.
Loool! I think the fake HTC 3G has an even more powerful CPU then the real one !?
Can that be?
624MHz vs. 528 MHz - I'm not too familiar with cell phone CPUs but 96 more
fake real
I'm glad I read this thread. I'm looking for a Jade, saw a T3232 that was a good price on ebay, then spotted it had dual sim
HI 79, there is no contract I bought it outright, a damaged claim is in progress so effectively this phone wont cost me anything , hopefully Now i just have to save the phone from the bin !!!
DUAL SIM ? .. This clone does nOt have dual sim, its exactly the same layout as a HTC 3G .. very hard to pick from a HTC inless you have seen a HTC before, you wouldnt really spot the difference..
I think mine may have a faulty digitizer, Not the Rom.. Whos with me on that ?.. As the digitizers not to expensive and the jobs not that hard, im thinking of giving it a go, could be easier than trying to find the rom ?..
U guys/gals think its worth a try or should I wait until the roms up and try that first ?
jiga man said:
I've also recently received a 3238 model which i believe to be cloned. It's in Chinese and i want to flash it to English but am unable to perform a HardSpl. If i hold down volume and press the on button i just get a screen that says ''USB update mode'' nothing happens if i try to run v4.1. If i try to run a new ROM i get error [206] unable to connect. Anyone have any ideas on how to get an English ROM onto it? Any advice would be much appreciated!
Click to expand...
Click to collapse
I cant even get to that screen with that method so im wondering if either your clones different to mine, OR maybe yours is a proper one ?.
Does it have HTY in small letters on the inside of the the back cover by any chance ?
It doesn't say HTY anywhere on the phone but if i run my finger over the HTC part of the lettering on the battery it is slightly raised, seems they've craftily painted over the original lettering. I've compared the phone to a real one and it is slightly bigger in size. The phone actually works really well, don't have any issues with it, just want to get it into English!!
I just went on ebay to check the prices on the Jade. The ones that are $200 are obviously clones. The real ones are atleast 350+. I was able to get mine for 320 with the 8% from live checkout

TouchScreen goes crazy

hi i have a strange touchscreen problem actually the screen is stuck and i cant use the phone i hard reset it but nothing new, i download htc rom 6.1 install it and the screen still not responding and remains stuck on "screen aligned" but some hours later the screen alignet target move alone on each corners. without touching the screen. idk what to do but i think i dont need a new digitizer is just blocked and i must wait.. help! (srry for my bad english)
How 2 unlock when there is no touch???
Me sum how the same! (Touch 3G T3238+ cloam)
The phone is locked & touch is not working @ all!
The "unlock" option is on the bottom L. but, there is no touch 2 tap it!! & I can't hard reset w/ any key combination.
Keys work 4 a new opened window e.g. I can answer a call w/ they keys but, they r inactive on homepage.
It's like a PC w/ neither a mouse nor a keyboard!!
When I want 2 install a ROM from SD, there is no touch to choose an option!!
Can any1 help plz??? Thank u.
Guy,
First of all sorry for my english.
I've got same problem 3 days ago. I found out that it's something wrong with the touch sceen. I ordered from local here in bangkok Thailand. it's cost about 700 baht or 20$ us.
I replaced it myseft it's not so difficult. After replace touch sceen module (digitizer). it's work perfectly again.
Dear funnyfriday,
Thanks a lot 4 ur reply.
Well, I was not sure if my touch was really damaged, mostly I though it was a software problem ......
@ last could unlock it by connecting it 2 the PC!!! Now it's unlock but seems that the touch has problem itself BUT mostly there is a software issue 2 as the keys sum times work & sum times don't!!
4 now I'll try 2 change the touch (the phone was bought from another country & in my country the phone & its accessories r not available!)
As soon as I could find any result & a matched ROM, I'll let every 1 know about it
Thanks 2 all.
hi - i had this problem too , HTC guaranty changed my touch completely , after a month i had this problem again and they changed the whole pannel again , now it works fine
Really!! Well, 4 me no guaranty access! I'll change the touch - if it was possible! - then I think I should w8 & c when it gets damaged again!!!
Hi xda-developers,
such problem is caused by an upnormal pressure that applyed on the screen (when set down on the phone while in your pocket), this pressure affect the two layers of the pnone degitizer to be twisted and contacted allways.
you can repaire this by repaire the degitizer as in the last section of this video
http://www.youtube.com/watch?v=noVnvDXWrj8
dont worry because it is not your phone, this is common tip and may applyed to any screen digitizer to release the contact between the layers.
another way is to replace the screen digitizer with a new one from HTC Care Center.
Hi, & thanks 4 ur reply.
I watched ur video. May b u can help me plz.
My phone is Touch 3G T3238+. The screen has no response on any part! only it makes sumthing like waves/halo around finger on touch; does this corresponds 2 any thing?? It got out of order just suddenly after a hard reset.
I went 4 heating but w/ a match!! not a lighter; mayb I did not heated it enough??
Do u know any other way plz?? Shall I heat it again?
Thank u so much
replace your digitizer my dear

Please,help.hd2 don't work with touch

Hi,my name is moreno and i'm writing from italy.
This evening my hd2 is blocked.
Restart for 3 times,the O.S is working but don't take the touch of my fingers.
So I make for 4 times a hard reset,starting with "volume up and down pressed".
But nothing better.
At the end,i take the official rom for hd2 on the HTC site.
Nothing changed.
The O.S seem working,but the touch don't take the contact with my fingers.
You must know that the problems started when i was workin with android on sd.
PLEASE...have you idea?
(really sorry for my bad bad english)
Hey Sir,
It looks like your digitizer stopped working like many of us. check out this thread i started a while back. Warranty will cover it, so call HTC and hope you still have warranty.
http://forum.xda-developers.com/showthread.php?t=841505
Luckych
I had the same problem and still have it. Before you go to the dealer you should be sure that it is not a software issue.
I personaly think it is a voltage thing. Mine starts after a couple of on and offs puches to the button.
sometimes it takes 1 min sometimes 5. but it always come to live again.
Do u use an extended battery??

[Q] HTC 7 Trophy crush everytime i put on Data/3G

Hi
I have notices something about my phone before and after update
at first if i switch on my 3G the phone becomes very hot and reboot .
Now if i open any application with 3G or Data or if it becomes hot ..then it reboot ..
My only option was to freeze my phone for a while in the fridge to cool it off but it is only temporal
Help me!! is it a software problem or hardware problem ....
any great suggestions
because now i can't even go data or 3G for 3 mins ... then it keep rebooting and rebooting
Please help ... it was unlocked when i bought it in my trip from France...
Now i can't go back just because of my phone ... Please help me
thank you
I had the exact same problem before. I toke the phone to Vodafone repair center and told me it is a hardware issue and require to replace the main board and it will take too long to fix and just gave me a new phone , Now I have no problem at all
You may install stock rom and test it. If still meet so, i think have ptoblem with hardware. Bring to guarantee

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