Related
Simple enough lol.
I normally have had excellent CS from Sprint, both over the phone, online, and in store, but today I had a flat out horrific chat experience online with them.
The chick knew nothing. I mean NOTHING. She told me to keep checking for updates after I told her I was on the newest update and gave her my version number (1.47.651.1 of course). Then, she lied to me about there not being any 4G coverage in the heart of downtown St. Louis!
I told her the map showed coverage and that my buddy's phone right next to me got 4G while mine didn't (of course it didn't, it has no certs ) and she said that there is no coverage there. The ZIP is 63102 by the way.
Then I told her again that my phone had service there before the update and that my buddy's did right then, and she said some jibberish then closed the chat.
Here's the worst part of the chat:
07/04/2010 04:48:11PM Jesse C: "63102"
07/04/2010 04:48:19PM Agent (Grace S.): "Ok, thank you."
07/04/2010 04:49:05PM Agent (Grace S.): "I am sorry to say that this area is not under the 4g network."
07/04/2010 04:49:26PM Jesse C: "The map shows that it is"
07/04/2010 04:50:33PM Agent (Grace S.): "I have checked with the help of required tool , the are under 63102 do not have the 4g coverage."
07/04/2010 04:51:05PM Jesse C: "I'm looking at the coverage map right now that says it does. My friends phone who was right next to me got 4G service"
07/04/2010 04:51:20PM Agent (Grace S.): "Ok."
07/04/2010 04:52:35PM Agent (Grace S.): "I understand that ."
07/04/2010 04:52:52PM Agent (Grace S.): "I have checked the basic ."
07/04/2010 04:53:33PM Agent (Grace S.): "Due to the technical nature of your concern please contact our technical support to resolve this issue."
07/04/2010 04:53:52PM Agent (Grace S.): "You can contact them at 1-888-211-4727"
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What the f*ck does "I have checked the basic ." even mean!?
Jeez Sprint, I was proud of your CS before this. This is just sad.
Anyways, please share your worst experience here.
Regards,
Jesse C.
P.S. Look up the 63102 zip on Sprints coverage maps. It's blanketed by 4G.
Thats pretty bad. I have only had one problem so far with Sprint CS, though I have only called a few times as I just switched to Sprint for the Evo. I called CS a couple days after I got the phone activated, and told the rep that I wanted to add discounts to my account, either school or work. She told me that id get a 13% discount with work, and that SHE would apply it to my account, and that it would be on my on the bill after next, and to not worry about it. She was a pretty nice lady though.
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
After 3 calls and 3 stores (got the run around) I finally managed to got somebody that would send me the damn replacement phones.
However, she talked like a robot.
After every single sentence she would said: "We apologize for any inconvenience we may cause you, thank you for waiting" Never even put me on hold, just said that after she would say something else.
She also asked me 3 times "How is your day today?" And all 3 times I replied by saying "Oh, it's going pretty good, just got done with a golf tourney"
Those are just two of the things she said exactly the same multiple times while I was on the phone. It was kind of creepy how she seemed not to remember that she had already asked me the same **** several times already and how it was always word for word.
oOflyeyesOo said:
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
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That would be a pain in the neck. I've had similar things happen with AT&T though.
They had the worst in store people ever (rude, hateful, and just plain ignorant of there being anything besides the iPhone) and over the phone wasn't much better. At one point I called to add the $20 unlimited texting plan to one line of the family plan, and she kept insisting that I add the $30 unlimited plan for the whole account. I turned her down 3 times, and she still added it. I had to call back and have it changed.
^^ Those things make me happy I switched.
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
EDIT: @hrshycro Ha yeah that sounds pretty creepy. My in-store Sprint rep was really full of himself lol but hell he was funny. He would mess with all the customers though, which could be annoying if you aren't the joking type. He messed with an old lady about picking out a red phone, which I thought was a little over the line, but otherwise he was pretty good.
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
I've actually had good experiences so far with Sprint. All of the talk I've heard about the service and the customer service have been proven wrong. I got my Evo and my girlfriend's Evo by walking in.
gqstatus0685 said:
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
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My 30 days is up too, so they batter refund me money whenever I get the replacement mailer to send them back in and they get them...
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
baiatul said:
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
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That's awesome! Other than what happened today, I've actually typically had really great experiences with them in store & online, so I'm hoping this is just a one time thing lol.
It's nice to hear that most people have had no issues.
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
baiatul said:
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
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Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
Hrshycro said:
Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
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It really wouldn't surprise me if they only knew enough to get through basic convos. Most of my Sprint CS calls were with American sounding people (or people that spoke excellent English one way or another) but we've all had those "me no speaky" types if you'll forgive the stereotype
That chat rep I spoke to sure seemed to stumble through the language. It could have almost been machine translated from any language better.
Sprint sent me a touch pro 2 replacement after mine killed itself. Half of the keys wouldn't work so I called sprint up to tell them they sent me a broken phone. They told me to take it to the nearest corporate sprint store which is about 45 minutes away. So I get there and explain the situation and their response was "Nope, can't fix it". At this point i was pissed. So i went home and called sprint again. This time, my mother talked to the service rep. She yelled at the damn rep and they said they would send me a brand new phone. When the new one got here. There were big blue spots all over the inside of the screen. I just bought a palm pre and kept the replacement as a back up.
Sprint has been good to me...at least better than AT&T was.
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
Geez. Do you guys expect the customer representatives to know every knicks and knacks of this phone? It's not they're fault they're given scripts and are under tight restrictions as to what they can do and say. Sure they may be seem robotic, but can't blame them. All customer representatives who just talks on the phone the whole will eventually sound like one.
Just saying that you guys are being a little harsh towards them. I would very much rather talk to them than actual robots.. er automated systems.
From the HTC Evo!!
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
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I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
oOflyeyesOo said:
I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
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Hey at least you get 4G! I'm down around Festus and we aren't on the list until Sprint is scheduled to upgrade the surrounding St. Louis areas until next May! Haha
Its nice to see those speeds. Before I screwed up my 4G the highest I ever hit was 2500, with most of them being about 1500-2000, speeds I can hit on 3G here.
Also, my torrents are always fluctuating like that over my 3G connection, its kind of a bummer lol
brennod10 said:
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
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the cs rep Hung up on you, Damn homie
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JUST2SUAVE said:
the cs rep Hung up on you, Damn homie
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I honestly can't tell if that is sarcasm or not LOL!
I went to the store the other day to get my phone replaced because the power button is lower then what it should be making it difficult to turn on. The store where I originally bought it from ( a corporate store) said they would but I was moving so I didn't have time. So anyways I tried to get it replaced and some b*tch said it was a cosmetic defect and not a functionality issue. So she would not replace it. I eminently called Sprint cs and they said it would be replaced but the store would still not do it. On top of that cs said that the evo could only be replaced in store. I will only be within my 30 days for a few more days. BS I guess I have to get it from my original store.
sent from my Evo beast
Okay, just just get something out of the way here: Only try to get one of these if your service is really bad at house/office.
1: Make sure you actually have dropped calls. Ours were over 5% which is considered really bad, I guess.
2: Call tech support, wait to get connected, then act dumb an say that you've already been through the tech support stuff and you've been talking to a person in retentions for the past half-hour. They'll say well how'd you get to me? Just say that the guy in retentions said that he was putting you on hold to check into getting you a free airave; you've already been through troubleshooting with him.
3: The person in tech support will transfer you back to somebody in retentions and bring them up to where you're at.
4: Tell the person in retentions should go ahead and start the order and then you're set.
5: Is optional. You can have your call drop them, then they'll call you back and you can make a joke about how crappy the service is. (Actually happened to me)
I took the long way through this today, but started in retentions, got tranfs to tech support after checking the drop call rate and doing some basic troubleshooting, then told the guy in TS that I'd been through it all the last last guy in Relations was checking into a free airave for me, but somehow got transfered to him, ect.
I also started out by telling the first guy in retentions that I'd taken 2 phones to the corp store, they had done some PR update (act stupid about it) and now those two phones always have some ^ above the bars at the office, but the service works great and the data speeds can actually load a website in under 3 minuets. The data service at our office has been 0.02 kbps for over a month now, which is why I did the PRL hack in the first place on the two office phones 2 weeks back.
Anyhow, it's on it's way and didn't take that long.
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
sprink0281 said:
They do check your area and if they feel you are in a good signal area they will not give it to you for free. I only say this because when I called he told me as long as my area qualifies for free airave service he will be able to do it if not I have the option to purchase one. Luckily after he checked the computer he said "great news u qualify". so this will not work for everyone, and it does connect to gps and reports where the device is connected. So good luck, im sure sprint gonna get stormed with calls and eventually they will catch on.
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i just hate talking to sprint reps, you think sprint chat will work?
ryohei47 said:
i just hate talking to sprint reps, you think sprint chat will work?
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Don't think so cuz you gotta talk to the retentions department...i hate talking to them too cuz of those damn scripts they follow, it's like talking to human robots!
Also should mention don't get caught in a lie about talking to them cuz they do have a record of when you call and what department you talked to. So I'm sure if they know you lied they probably will give you a hard time and might make a note on your account that you lied and who knows they might be reluctant to go out of their way for you in the future, I know I wouldnt want to help a liar. So what if you have to be on the phone with them for awhile your getting something for free if your lucky so not really a reason to *****....
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
Hrshycro said:
The guys I got didn't talk like robots for once, and they were probably from America. I was surprised. They also seemed quite personable.
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Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
sprink0281 said:
Yea you can get lucky once in a while...i had a girl from canada one time and we must of had 30 minute conversation after she was done with my issue. It was like we were friends just talking about anything! Was hoping she was local to me I was gonna ask her if she wanted to meet for lunch or something....i kinda wondered since she had my info if she looked up my facebook to see who she was talking to....
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Haha, That would be funny. Ask a CSR out on a date, then get married down the road. That would be better than a myspace marriage.
Got one quickly
In our condo, my girlfriend's BB Curve and my Evo averaged 1 bar. While online checking our account, I decided to just email sprint and ask for an airave. Went to "contact us", left a messege and the next day we got a call from customer service, 10 minutes latter we were approved, two days latter got it in the mail, hooked it up last night, and now we are at five bars each. I am not saying it will be that easy for everyone, but for once in my life it was!
Very interesting, was thinking of trying this but figure I got no use for the Airave for now...
I get average -104 to -118 dbs which I heard -120 is no service. This is at my house. I get data roaming message and dropped calls. Went into Sprint and said I couldn't get one for free or heard of giving them out for free. Sucks I don't have internet to use it even if I did call and got one. Do you have to pay the 4 bucks a month for it or is that waived. Waived or not id use it.. just no internet.
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Didn't even bring prices to me, so I'm guessing all free.
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Hrshycro said:
Didn't even bring prices to me, so I'm guessing all free.
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If you got it from retentions it is free and the monthly fee is waived. When you go to your account and it lists your devices, it should say retentions next to the Airave.
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
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Systemfraud said:
So if a person were to have terrible 3G speeds they still wouldn't help? My reception is weird, no dropped calls or anything but my reception can shoot up from two bars to four, or six. But my 3G is ALWAYS bad in the town I'm in. Any ideas?
Sent from my PC36100 using XDA App
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Just tell them your reception is bad too.
Yeah they don't help you at the store. They just told me they will try to update my phone for tower pulling. Said I already updated the radio to the latest and did the prl update. He said oh well I can't help you then. Wish I had the internet her is call about how bad my reception is and dropped calls. What irritated me the most is txt not going through. Is txt sent by the data service? If I turned data off will I send and receive sms still?
The guy told me it might be the material my house was built with causing the bad signal. If I go out the best reception I get is -100
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How do you see the db of your reception? Sorry for the noob questions.
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##debug# in phone dialer. If you have cm6 you can go through cryon settings and do it. Just type that in the dialer and wait. Click the first one.
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That was the bigger problem at our office, the 3g speeds have been 0.02 kbps fire two months, but I *****ed the drop call problem instead. Im sure you can get one.
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I'm sure I cam get one but won't be able to use. Don't have the internet.
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Thanks Hrshycro!!!
Worked to a tee. Called Tech got transferred and in less then 5 minutes the girl in retention was putting in my order! She did put me on hold for a couple of minutes to confirm my eligibility. It's on the way for free with no monthly charge.
Awesome tip, thanks again!
Well its back up right now (i think) i dont have any one to call right now but the network was down until 20:45~20:50 CST in SE WI. my friend called me on a land-line and told me he was trying to call me. The data on my phone worked the hole time. But 99.9% of out going calls failed and 100% incoming calls failed 100% SMS fail!!!!! I did get two calls to go threw to a AT&T land-line
NOW HEARS THE PROBLEM (SPRINT CAN YOU HEAR ME!) why cant Sprint have emailed us all i understand ith happens and stuff brakes & goes down BUT WHY THE HELL couldn't they of EMAILED us all to let us know that people would not be able to get a hold of us with are SPRINT PHONES!!!!!!
Check the "No data 3G" & the other problem you had on the poll if your data & voice/sms was down.
So lets hears it how many people had no Voice/SMS today? And it would be nice to put your State/City or the Area your in.
Thanks i just kinda want to see the numbers
I'm so ready to go back to Verizon 6 years with them & never a problem (but i REALLY like my Epic :-/ )
http://community.sprint.com/baw/thr...95.app6jive2?start=15&tstart=0&reqsorting=dec
Channel 4 WTMJ in Milwaukee
http://www.todaystmj4.com/news/local/107618403.html
WOW i guess theirs no one on hear from Wisconsin, Any how i got a free mouth from them They still suck and i am pissed they did not even email us about it and i may still just dump them and go with. U.S. Cell or back to Verizon
Sorry for your troubles. It's odd, even in the nationwide Sprint outages, I never had any issues. I must be in the one area where things don't break.
EDIT: Not in WI, just sayin'.
k0nane said:
Sorry for your troubles. It's odd, even in the nationwide Sprint outages, I never had any issues. I must be in the one area where things don't break.
EDIT: Not in WI, just sayin'.
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Well most of the time all the traffic works grate at your Location lol
zman519 said:
Well most of the time all the traffic works grate at your Location lol
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I don't follow.
127.0.0.1 loopback ;-)
Roam Control is the fix. Force your phone off the sprint network.
Humm I would have got the app if I had known about it on Friday :-/ but now that its back up idk if I really need it.
So I take it your a fan of the app, has it saved ur phone calls when sprint went down before?
I use roam control while I am at work since I only get 1 bar to nothing while there if I am on sprint but if I switch to roaming I have full signal. Also helps out a lot with battery too. If I leave it on auto I leave work with 20% left and that's with out using my phone. If I switch to roaming I usually leave with a lot more left.
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Cool sounds like that would help my battery when my ohone is sitting on my main PC desk. Its always going back andforth. I know there's. A ton of USB ports there but why plug it in every time iam using my computer.
P.S. its the $3.99 app in the markit ?
I had no issues at all (or any other time, really, except maybe once, and that issue was specific to the Hero). I'm not in SE WI, I'm up near Green Bay. Though looking at the link to the Sprint site it looks like I would have been affected as well. But I had no issues at all. And frankly, even if it was down, I didn't notice.
And I don't really see what you're getting so upset about to be honest. Yeah, it sucks when stuff goes down, but I think the "I"M GOING BACK TO VERIZON" statement was a little extreme. Have you had other problems with Sprint? All in all, it was down for what, 10 minutes? That's nothing. The longest I ever had an issue was back when I still used the stock ROM on my hero, and MMS wasn't working for a few weeks. Honestly, though, what good would them sending an email have done? That late in the evening, most people are eating, or out doing whatever (bars, partying, etc), not checking their email, so by the time most people got the email, the issue would already have been resolved. And they did put out a tweet from @sprint, their official account : http://twitter.com/sprint. Sure, it's not really a channel most people follow, and probably one of the last places people would expect to look, but the point is that they acknowledged the issue. And it looks like the whole 10 minutes you were affected was actually far less than others, I read some users stating that the outage lasted all day.
Basically, what I'm saying is that I've had a solid experience with Sprint the last 3 years or so, I'm not going to switch carriers just because of something like this. They've always been super nice about giving me credits for all sorts of things, ringtones/games that I couldn't transfer from one phone to another, and a few other issues. I feel like their customer service has always been top notch for me, and one day of not being able to talk/text is really no big deal for me.
zman519 said:
Cool sounds like that would help my battery when my ohone is sitting on my main PC desk. Its always going back andforth. I know there's. A ton of USB ports there but why plug it in every time iam using my computer.
P.S. its the $3.99 app in the markit ?
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Yeah it is the one in the market for $3.99. Just make sure you plan is set up for roaming otherwise you might end up with charges you didnt plan on. Especially when it comes to data roaming.
SirRipo said:
I had no issues at all (or any other time, really, except maybe once, and that issue was specific to the Hero). I'm not in SE WI, I'm up near Green Bay. Though looking at the link to the Sprint site it looks like I would have been affected as well. But I had no issues at all. And frankly, even if it was down, I didn't notice.
And I don't really see what you're getting so upset about to be honest. Yeah, it sucks when stuff goes down, but I think the "I"M GOING BACK TO VERIZON" statement was a little extreme. Have you had other problems with Sprint? All in all, it was down for what, 10 minutes? That's nothing. The longest I ever had an issue was back when I still used the stock ROM on my hero, and MMS wasn't working for a few weeks. Honestly, though, what good would them sending an email have done? That late in the evening, most people are eating, or out doing whatever (bars, partying, etc), not checking their email, so by the time most people got the email, the issue would already have been resolved. And they did put out a tweet from @sprint, their official account : http://twitter.com/sprint. Sure, it's not really a channel most people follow, and probably one of the last places people would expect to look, but the point is that they acknowledged the issue. And it looks like the whole 10 minutes you were affected was actually far less than others, I read some users stating that the outage lasted all day.
Basically, what I'm saying is that I've had a solid experience with Sprint the last 3 years or so, I'm not going to switch carriers just because of something like this. They've always been super nice about giving me credits for all sorts of things, ringtones/games that I couldn't transfer from one phone to another, and a few other issues. I feel like their customer service has always been top notch for me, and one day of not being able to talk/text is really no big deal for me.
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I see your points, But it was down for hours on a Friday NOT 10 minutes & the 3G was still up so i would have seen said email. This has not been Totally fixed yet Visual Voicemail is down right now. You can leave me a vmail & i will get it if i dial 1 on the phone but theirs no notification that you have x number of vmails
So if your phone is having voice mail problems its most likely NOT your phone and its still sprint having problems. One sprint tech told me it was the hole U.S. and another tech said it was still from Fridays (SE WI) problem & that they are still working to fix it
SirRipo your right its not really getting that upset about its just a phone
For me I have everything to complain about when it comes to Sprint service. This outage that just happened on friday night really set me over the top. The only thing that I'm happy about is the fact that it affected lots of people and not just people in my "neighborhood". I live in South Milwaukee, WI and there is a tower somewhere near my house that FAILS at least 3 to 4 times a year. And when it fails I'm not saying hours of service lost, I'm talking DAYS!!! Every time it happens I call Sprint and they do a test on the towers in my area and I hear the same reply out of their mouths when they figure out the problem, they say, "wow, now that's not a good thing" Well if it's not a good thing then why does it continue to happen every 3 months or so. And the sucky thing about it is the fact it usually happens for the entire weekend. At first I thought that was happening all over again, but this issue was different and affected lots of people. So I guess my question is if this happens again, which I know it will from the track record, do you think I would be able to opt out of my contract without having to pay a termination fee? Sprint says that it's up to the customer service rep that handles my termination of service call whether or not I would be charged a fee or not. The way I see it is if the service continues to fail where I live for days on end why should I have to pay a fee? I know that T-Mobile has 4G up and running here in Milwaukee with the HSPA+ and Sprint doesn't have 4G here at all, and who knows now long it's going to take them to get it. Sprint in my area either works, and works very well, or it's just not there at all, there is no in between.
jaygraffix Thats BS!
i was with sprint years back & i was never happy with them then but i thought that maybe things have changed. I have some time in my 30 days left to dump there ass, I just thought the price was right. (and i love the Epic) But after this BS and hearing jaygraffix problems in a city just a little south of me that i'am in all the time i just may have to move on to there competition.
The fact is sprint nextel is a multi billion dollar corporation and its not going to hit there bottom line to completely replace the tower by jaygraffix house! And i should not have to talk with 6 sprint reps about the VVM not working today & have the finale rep offer me a hole $8.00 credit when the Tech support rep i was talking to before OFFERED ME $25.00 WTF and because i wanted to talk with a CS manager (and did) he only gives me the $8 WTF! less than the guy i was talking to before him! NOW TELL ME YOU WOULD NOT BE PISSED AFTER THAT HAPPENED TO YOU
Maybe if every one in SE WI would dump them all on the same day they would take a hint! (fees & all be DAMED) When i started this tread i was really hoping to see 1000's of hits on the poll but i guess there are just not that many people on this forum from around my area. I Totally see now why Verizon costs what it does.
I'm trying to buy a phone to replace my wife's POS Samsung Moment. She wants the Evo, so I called Sprint a few weeks ago to order her one. I was prepared to pay full price for the Evo since neither myself nor my wife is due for an upgrade, but the sales rep on the phone took a look at my lines (I have 4 phones plus a "line" for my Airave) and told me that she was going to upgrade me based on the Airave upgrade eligibility. Dumb me, I actually argued with her and told her that it wasn't a phone, and she acknowledged it but said that it would save me money and make me a happy customer. Hey - whatever she can do, that's great, so let's jump on that! Bad news - they were out of stock of the Evo AND the Evo Shift, and I flat refused to get her the Epic (I am not a fan of Sprint's CURRENT Samsung offerings...but would love to look at the Nexus S.)
On a Friday afternoon trip, she decided she'd had enough of her phone locking up, so she wanted to stop by the Sprint store. After waiting in there for about an hour and a half (I expect crap service there, and am never disappointed...) the sales rep brought us out a white Evo (what she really wanted.) However, when we explained what the Sprint sales rep on the phone was going to do, he acknowledged that he HAD done that before, but he'd gotten into trouble for it. He was adamant that he wasn't going to do it for us, and while I was perturbed, I wasn't going to ask him to jeopardize his job. He told me that the reps on the phone shouldn't have offered either.
So who was right? I admit it sounds fishy to try and skirt the prices by "upgrading" an Airave, but if the phone rep wasn't so quick to offer to do it, I'd be calling shenanigans. I don't *want* to pay full price, but if I can save $150, I'd be stupid not to.
We didn't buy it - I'm going to try calling back and getting the Nexus S when it's released and see if I can get the same offer.
I don't think they are supposed to upgrade an Airave line. If they do then that probably would mean you'd have to send in the Airave and be stuck with that number as an additional line.
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
vbetts said:
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
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You mentioned lockup - I've been lazy and haven't researched her issue, but that's EXACTLY the problem...the phone just freezes. Can you provide any link to information regarding that? It's well out of warranty and this would be the first time we're reporting this, unfortunately.
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
DirtyShroomz said:
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
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I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
jickey said:
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
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Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
fireburster said:
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
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Call in and have it fixed, assuming she didn't lose her upgrade because of the premier program change.
Sent from my spaceship!
DirtyShroomz said:
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
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Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
jickey said:
Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
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Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
DirtyShroomz said:
Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
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LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
jickey said:
LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
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Lol I had no idea but at least you understand
Sent from my spaceship!
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Going to try this, since we have 3 lines, all go on a $150 discount (saving them for the EVO 3D) and an airave with a $150 discount, too, which I want to use now on a Nexus S 4G.
Yeah, yeah, this is kind of unfair and cheating the system, but it's Sprint's fault/error/issue, and I'm pissed that I've been getting 0 - 150k from the tower by my house for 5 months now and they don't seem to care. 4G is like 500k tops, unless you're standing across the street from the tower, then it's 2k, which is barely faster than 3G's optimal speed. :|
Hrshycro said:
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
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i would like to know if this is something doable by going through 3rd party.
I rooted my phone months ago and I think ever since I did, my 4G internet speeds have been very low - like .30 mbps download and .10 mbps upload according to the Speednet test.
I've tried every radio in the radio thread and even went back to the stock ROM ( rooted ) and it remained the same. Does anyone have any suggestions ?
Everything else works 100%.
Sound like you got throttled-tmo has a 5 gig cap per month before you get throttled-Check your data usage for the month. Think if you switch to 2g its a little faster, otherwise you have to wait till your next billing cycle starts
While it may sound like I'm throttled, that isn't what's goin' on cause I've talked to T-Mobile and I'm well below my 2 GB limit. I appreciate your reply anyway.
I haven't been here in a while since I got the Samsung galaxy s2.. I have to agree with you.. You are not throttled. I have been experiencing the same problem even with both phones.. I changed sim cards like three times already. So what I did was called t-mobile they filed a report to the tech engineers to check the towers and their systems will take about 72hrs. So ill be calling back tomorrow (1/16/2012)to find out if they fixed the towers like I was told..the towers might be affecting my speed.. So call them and explain to them and see if they can do the same for you...
Sent from my SGH-T989 using xda premium
That's funny cause I actually went through that with T-Mobile as well. Eventually they told me it's a problem with my phone. **** this.
Do you live in New Jersey ?
MFZ22 said:
That's funny cause I actually went through that with T-Mobile as well. Eventually they told me it's a problem with my phone. **** this.
Do you live in New Jersey ?
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No, close, am in nyc, close to Manhattan/Brooklyn...Just tell them a customer/friend has also called and complained about this same situation. i took off work on friday, after dr. appointment, i went to t mobile retail store and we did a test, troubleshooting etc, and nothing...so if they tell you it's your phone what do they expect you to do, exchange your phone, it's ridiculous.. i have both mt4g and samsung galaxy s2, both experiencing the same problems, i told them, actually had a small argument with them, but i'm just waiting for tomorrow and hear what BullSh*t they going to tell me...just make sure if you end up going to tmobile retail store to unroot your phone.. if they ask you to go to a tmobile store..
===========================
Ill be the first to hit your thanks
Yea, I've been through all that. Let me know what they say
Spoke to them and they still working on it. So we might get a text or check with them later...
Sent from my SGH-T989 using xda premium
Well they called me today telling me the engineers are still working on it...
Sent from my SGH-T989 using xda premium
Can you try someone else's SIM in your phone and vice-versa? That narrows it down to the phone or the account.
Last time I went to the States when the prepaid $1.49 day pass still existed, I was being throttled from the moment I entered the country despite not even having a chance to accrue 30 MB of usage. On the second day I bought a new pass and was still throttled. I went to a T-Mobile store and they had nothing to suggest other than that they could try to reset the data (?) on my account. I wanted to try the store's SIMs in my phone or vice versa but they told me all the sample phones had their battery covers glued on so customers couldn't walk away with the SIMs due to a high-theft area.
Anyway, on that second day I used a lot despite the throttling, and in the evening I got a text that I just hit 30 MB and would be throttled. Finally on the third day, when I bought a new pass I had full speed.
No.. T-mobile has acknowledged that they have the problem.. My girlfriend also have the same problem..I will wait till its fixed..I've changed my simply card 3x already..lol
Sent from my SGH-T989 using xda premium
I called 'em today and just pressed the issue further. I can only think it's their network or towers around here cause when I speed test it now, it could download at 6 Mbps or 0.25 Mbps, so I'm taking that as a sign of them working on it.
I got 'em to take $80 off my bill a couple weeks ago because this is bull****. IT's a been a long time, but I never noticed cause I usually use WiFi and I just downloaded the speedtest.net app like a month ago.
I told them I don't care if they fix it tomorrow, I'm still gonna move on and do business with a different company as soon as I can. Every time I see that silly long armed ***** on their commercial boasting about their 4G speeds, I wanna close my account.