Related
Simple enough lol.
I normally have had excellent CS from Sprint, both over the phone, online, and in store, but today I had a flat out horrific chat experience online with them.
The chick knew nothing. I mean NOTHING. She told me to keep checking for updates after I told her I was on the newest update and gave her my version number (1.47.651.1 of course). Then, she lied to me about there not being any 4G coverage in the heart of downtown St. Louis!
I told her the map showed coverage and that my buddy's phone right next to me got 4G while mine didn't (of course it didn't, it has no certs ) and she said that there is no coverage there. The ZIP is 63102 by the way.
Then I told her again that my phone had service there before the update and that my buddy's did right then, and she said some jibberish then closed the chat.
Here's the worst part of the chat:
07/04/2010 04:48:11PM Jesse C: "63102"
07/04/2010 04:48:19PM Agent (Grace S.): "Ok, thank you."
07/04/2010 04:49:05PM Agent (Grace S.): "I am sorry to say that this area is not under the 4g network."
07/04/2010 04:49:26PM Jesse C: "The map shows that it is"
07/04/2010 04:50:33PM Agent (Grace S.): "I have checked with the help of required tool , the are under 63102 do not have the 4g coverage."
07/04/2010 04:51:05PM Jesse C: "I'm looking at the coverage map right now that says it does. My friends phone who was right next to me got 4G service"
07/04/2010 04:51:20PM Agent (Grace S.): "Ok."
07/04/2010 04:52:35PM Agent (Grace S.): "I understand that ."
07/04/2010 04:52:52PM Agent (Grace S.): "I have checked the basic ."
07/04/2010 04:53:33PM Agent (Grace S.): "Due to the technical nature of your concern please contact our technical support to resolve this issue."
07/04/2010 04:53:52PM Agent (Grace S.): "You can contact them at 1-888-211-4727"
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What the f*ck does "I have checked the basic ." even mean!?
Jeez Sprint, I was proud of your CS before this. This is just sad.
Anyways, please share your worst experience here.
Regards,
Jesse C.
P.S. Look up the 63102 zip on Sprints coverage maps. It's blanketed by 4G.
Thats pretty bad. I have only had one problem so far with Sprint CS, though I have only called a few times as I just switched to Sprint for the Evo. I called CS a couple days after I got the phone activated, and told the rep that I wanted to add discounts to my account, either school or work. She told me that id get a 13% discount with work, and that SHE would apply it to my account, and that it would be on my on the bill after next, and to not worry about it. She was a pretty nice lady though.
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
After 3 calls and 3 stores (got the run around) I finally managed to got somebody that would send me the damn replacement phones.
However, she talked like a robot.
After every single sentence she would said: "We apologize for any inconvenience we may cause you, thank you for waiting" Never even put me on hold, just said that after she would say something else.
She also asked me 3 times "How is your day today?" And all 3 times I replied by saying "Oh, it's going pretty good, just got done with a golf tourney"
Those are just two of the things she said exactly the same multiple times while I was on the phone. It was kind of creepy how she seemed not to remember that she had already asked me the same **** several times already and how it was always word for word.
oOflyeyesOo said:
I called back a week later, and asked the progress of it and if it was in the system. This lady said there was no record of me even calling, and there were no notes..
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That would be a pain in the neck. I've had similar things happen with AT&T though.
They had the worst in store people ever (rude, hateful, and just plain ignorant of there being anything besides the iPhone) and over the phone wasn't much better. At one point I called to add the $20 unlimited texting plan to one line of the family plan, and she kept insisting that I add the $30 unlimited plan for the whole account. I turned her down 3 times, and she still added it. I had to call back and have it changed.
^^ Those things make me happy I switched.
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
EDIT: @hrshycro Ha yeah that sounds pretty creepy. My in-store Sprint rep was really full of himself lol but hell he was funny. He would mess with all the customers though, which could be annoying if you aren't the joking type. He messed with an old lady about picking out a red phone, which I thought was a little over the line, but otherwise he was pretty good.
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
I've actually had good experiences so far with Sprint. All of the talk I've heard about the service and the customer service have been proven wrong. I got my Evo and my girlfriend's Evo by walking in.
gqstatus0685 said:
Everytime I call I get someone in the philippines. I'm assuming that country because at&t has call centers there. I always get someone who doesn't know what they are doing and always get different answers. I just hit my 30 day period today and I need to swap my EVOs and RS tells me that they will swap it after the 30 days. All I know is that they better or else someone is going to get earth slammed.
Sent from my Supersonic
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My 30 days is up too, so they batter refund me money whenever I get the replacement mailer to send them back in and they get them...
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
baiatul said:
Usually, I have had great customer service. The only problems are when they want to test my cell remotely, and they ask me to call from a land line. And I don't have a land line. So the test cannot be performed, and I have to go to the Sprint store. They assume you have a land line at home, which fewer people have each day.
I have been with them over 10 years.
Whenever I bug them about a fee or something, they give me credit. One day I even took my Blackberry, and they simple replaced it for a new one. I had no insurance and the BB was 6 months old.
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That's awesome! Other than what happened today, I've actually typically had really great experiences with them in store & online, so I'm hoping this is just a one time thing lol.
It's nice to hear that most people have had no issues.
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
baiatul said:
Well, I remembered another problem.
I found a Sprint cell phone in the snow. I called *2 and I told them, I found a cell phone.
They told me what was my cell number. I said, well, I don't know, I just found it and I would like you to call the owner at home, or send him an email.
They insisted that I should give them my name, which I did, and they told me that it does not match the name on the cell phone.
I replied that of course, because it was a Sprint cell phone I found in the snow. Somebody dropped it.
They told me there was nothing they could do about it.
------
Eventually the cell phone's battery died, but it happened to be just like my cell phone, so I put in my battery and waited for the call, she called...and then I met this nice Japanese girl at a corner that insisted that I take like 50 bucks. I didn't.
But really, customer representatives are like robots. When there is something unexpected, they have no clue about what to do. And I was disappointed that if I lose my cell, and somebody calls Sprint, they cannot do anything about it.
(they may be lazy.)
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Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
Hrshycro said:
Yeah, that was my problem, they're just robots; they talk like robots and do like robots, and nothing else. Actually made me wonder if they only knew a few english words.
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It really wouldn't surprise me if they only knew enough to get through basic convos. Most of my Sprint CS calls were with American sounding people (or people that spoke excellent English one way or another) but we've all had those "me no speaky" types if you'll forgive the stereotype
That chat rep I spoke to sure seemed to stumble through the language. It could have almost been machine translated from any language better.
Sprint sent me a touch pro 2 replacement after mine killed itself. Half of the keys wouldn't work so I called sprint up to tell them they sent me a broken phone. They told me to take it to the nearest corporate sprint store which is about 45 minutes away. So I get there and explain the situation and their response was "Nope, can't fix it". At this point i was pissed. So i went home and called sprint again. This time, my mother talked to the service rep. She yelled at the damn rep and they said they would send me a brand new phone. When the new one got here. There were big blue spots all over the inside of the screen. I just bought a palm pre and kept the replacement as a back up.
Sprint has been good to me...at least better than AT&T was.
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
Geez. Do you guys expect the customer representatives to know every knicks and knacks of this phone? It's not they're fault they're given scripts and are under tight restrictions as to what they can do and say. Sure they may be seem robotic, but can't blame them. All customer representatives who just talks on the phone the whole will eventually sound like one.
Just saying that you guys are being a little harsh towards them. I would very much rather talk to them than actual robots.. er automated systems.
From the HTC Evo!!
BTW: @oOflyeyesOo I noticed you're in St. Louis too, whereabouts you at? What kinda speeds do you pick up on 4G?
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I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
oOflyeyesOo said:
I live in the Ballwin area, near chesterfield. I get a 4G signal here, but its very weak signal, I never get any bars. Yesterday I was getting a bit better speeds when running speedtests. I was getting 2500-3000 down, and only 150 up... But a week before I was constantly getting speed tests that were in the hundreds, so atleast its getting a little better. Its still iffy though, I still don't get a constant connection, as when I try to download torrents, it might get to 150kb/s, but then drops back down fast, then slowly goes up again and back down, never constant.
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Hey at least you get 4G! I'm down around Festus and we aren't on the list until Sprint is scheduled to upgrade the surrounding St. Louis areas until next May! Haha
Its nice to see those speeds. Before I screwed up my 4G the highest I ever hit was 2500, with most of them being about 1500-2000, speeds I can hit on 3G here.
Also, my torrents are always fluctuating like that over my 3G connection, its kind of a bummer lol
brennod10 said:
my mom has been a sprint customer for like 13 years and whenever she talks to sprint cs reps it's over the phone... and whenever she uses up her minutes and her bill is high, she just calls and they'll cut it. but of course when i get my evo the treatment changes all of a sudden. the first time i called sprint it was bcuz my evo was bricked, so they said take it to bestbuy cuz we can't do anything for you. that conversation lasted literally 1 minute bcuz the girl didn't know what she was doing and she told me to take out the battery wait 2 days and then try to turn the phone on. i told her that this wasn't going to solve anything so she yelled goodbye and hung up
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Click to collapse
the cs rep Hung up on you, Damn homie
Sent from my PC36100 using XDA App
JUST2SUAVE said:
the cs rep Hung up on you, Damn homie
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I honestly can't tell if that is sarcasm or not LOL!
I went to the store the other day to get my phone replaced because the power button is lower then what it should be making it difficult to turn on. The store where I originally bought it from ( a corporate store) said they would but I was moving so I didn't have time. So anyways I tried to get it replaced and some b*tch said it was a cosmetic defect and not a functionality issue. So she would not replace it. I eminently called Sprint cs and they said it would be replaced but the store would still not do it. On top of that cs said that the evo could only be replaced in store. I will only be within my 30 days for a few more days. BS I guess I have to get it from my original store.
sent from my Evo beast
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
AriaUSer_ said:
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
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Perhaps the message you received today is different from the one I got. The one I got didn't say I had to flash the update, it just implied as much by emphasizing what an "important" update this is. In any event, it's all a load of crap. The update is not required (it's your device; no one can make you flash a ROM that you don't want to install), and be advised that if you do flash it you won't be able to root. In fact, you'll lose root if you have it and you won't be able to get it back. AT&T can bite me.
This is what the txt message said:
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
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It is as Buck said, it is an optional suggestion.
Ok thanks guys I guess mines different they also said I need to install software to my phone
Sent from my CM7 HTC Aria using XDA App
I got one this afternoon.
I hate at and t
Im pretty sure we all got that same message. You dont HAVE to upgrade (or downgrade for those of us on 2.3 already ). Just delete the message and go on with your lives as usual.
AriaUSer_ said:
Ok thanks guys I guess mines different they also said I need to install software to my phone
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
This is what I received. In any event, disregard it.
Sent from my CM7 HTC Aria using XDA App
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Sent from my Liberty using XDA App
yah, i got the same message too. DELETE
told my friends also to disregard. Damn ATT trying to take control
I looked at the message as I was heading into the bank, laughed because I was already on 2.2 (Liberated FR008) and deleted the message.
Coming to find out, it was ironic that I received the message the same day AT&T started clamping down on iPhone users for tethering, since I had to use the hotspot function on an unlimited data plan the weekend before due to a fried cable modem in the house.
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Yeah, like everyone has said don't be fooled into this update.
A friend of mine went to att and bought an android, but they helpfully updated the device before giving it to him. He promptly asked for a virgin device and they did so.
They will sell you what you want... well mostly. Heh
"Do you mind if I turn up the AC?"
So, hypothetically, say I'm an idiot
and updated with ATT before reading this forum post about how I won't be able to root/mod. Any estimates on how long it will take before 2.2 is rooted for the Aria? I now realize a few of the very simple things HTC/ATT haven't changed that would have helped a lot in simple day to day stuff, like light sensor control (why do those damn buttons at the bottom have to be so bright at night), and removing ATT bloatware.
Amen 2 that simplemobile is the bomb 60$ unlimited an 4g ooh nice fucc tmo an at&t
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Click to collapse
sent from my simple mobile htc via tapatalk
I never understood the frustration or hate over any provider honestly.
AT&T/HTC finally coming around with their 2.2, which is great for folks who don't want to do what a lot of us do to the phone.
For the rest of us, delete/ignore the message. Nobody is forcing you to take 2.2. Situation resolved.
ATT isn't the bane of wireless communications. Fact is, no single provider out there is the end-all be-all godsend for everyone, because it's a volatile industry and everyone's wants/perceptions/experiences are different.
Many smaller networks piggyback/lease frequency/bands/bandwidth from the same towers we're all on. As such you're not going to see hellish lag or vastly deposed quality. Their network priority levels -might- change a bit, but they're not taking over the bandwidth. They were already on the same highway with us, just in a different lane.
If it's like any buyout, the inducted customers will be offered a package to stick with their grandfathered plan (if it has benefits over the company's standard plans), and will probably also keep the same limitations as before.
Example, if TMO had no service or roaming service in City A but ATT has service there, they won't get the service because of the grandfathered plan unless they go with a full ATT plan. Even though the whole time the only difference was a network flag somewhere saying that this person's account isn't authorized to use the tower in that city.
That's really what a lot of it boils down to most of the time.
SimpleMobile might work for someone, VZN might work for another.. etc.
Customer Service is always going to vary no matter what, that's based on expectations/experience. If you like the outcome you love the service, if not they suck. So take that out of the equation. Most of the big boys have similar plans right now, and have been playing the technology game.
Until someone decides to suddenly get fruity with plan prices or has some epic technology gamepiece to play.. it's going to remain mostly the same across the board.
We're all simply dollars and cents. We're a number in a database which is then multiplied by how much they pull from us annually, so they can forecast their own income. We pissed someone off, boo hoo, we have a few million other customers.
I'm not PRO ATT either. I help friends find what works for them. I give them advice based on what their needs/wants are. I used to be Bell South, then it went Cingular, now it's AT&T--and I've kept my original plan from day one because it's better than what any other provider has right now. Last I checked, 2 years ago, I'm one of two people in the entire ATT network with that particular plan. It works for me.
Good hunting to everyone out there, and enjoy the technoloigy.
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
"Do you mind if I turn up the AC?"
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Doesn't this mean we get better signal ?
vicmora5 said:
Doesn't this mean we get better signal ?
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No. They use/share/pay for the same towers.
actually, as a tmobile customer you might have more access or something but, honestly, I really dont know..lol
TheFurnace said:
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
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I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
TheFurnace said:
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
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Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
TheFurnace said:
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
Click to expand...
Click to collapse
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
TheFurnace said:
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
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Click to collapse
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
vesperwillow said:
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
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Click to collapse
Ah, then we definitely agree. Thanks for clarifying your point. I understand completely. Cheers!
"Do you mind if I turn up the AC?"
Has anyone been caught / harassed by atnt for tethering or portable hotspot? I very rarely use these but have recently heard of them cracking down.
Sent from my Liberty using XDA App
I went in today to get my girlfriend a Nexus S since it's free on contract today for my girlfriend. The girl that helped me had an ass worthy of a human sacrifice.
Her other assosiate stated that they had one more left but it came preinstalled with an Invisishield and that is have to pay additional for it. I told her I wasn't interested and then asked her why they would open a new phone and tamper with it without the customers consent. I would have let their little commission scam slide if the protector was put on properly. The shield looked like a righty broke his arm and and put the screen protector on with his left. It had more bubbles than an ice cold Coke.
I declined and they ripped the.protector off and threw it out. I thought it was pretty funny and wondered if any of you guys ran into that. I'm going to check the phone when I get home to make sure I don't have any water damage.
Sent from my PC36100 using XDA App
I got mine at bb and the lady was super nice, didn't even ask twice about a case
Sent from my Nexus S 4G using XDA App
Got mine online. Can't stand most bb associates.
Sent from my HTC Vision using XDA Premium App
Got mine at bb today also, the lady was great and a joy to buy from.
Sent from my Nexus S using XDA Premium App
I had to drive an hour and a half to get my wife's new upgrade as the local Best Buy stores in my area do not carry T-Mobile. So it was off to Raleigh. But the Best Buy Phone store was very nice and so were the sale associates. I think it was a great deal.
Picked up my freebee today from BB, would you believe, it took 3 1/2 hours !!!!
Everything was going wrong at the store .. problems activating, problems with my account, continuous calls to AT&T & BB Corporate .. it was basically a nightmare.
To top it all off, in the process or trying to activate the damn phone, they completely rubbed my wife's phone off AT&T's system !!! Wife has iPhone 4 that was now dead in the water. Call my wife's phone, nothing, states # disconnected !!! Another 1 hour on the phone with AT&T Business Enterprise trying to get wifes # back & iPhone re-activated.
I sent the BB Store Manager (who I know personally) & Corporate BB Mobile a nasty a$$ email explaining the complete ordeal there at his store and my issues afterwards of what his BB employees did to my AT&T account.
Let's see what response I get from that.
Sent from my Inspire 4G using XDA Premium App
I went today to take charge while my dad and brother got them. My dad's has the new version of the market, but my brother's has the old version. Anyone know why that would be the case? Could my dad's just have been newer product?
Some people suck. Thats why I do most of my shopping online haha
LordGeek said:
Picked up my freebee today from BB, would you believe, it took 3 1/2 hours !!!!
Everything was going wrong at the store .. problems activating, problems with my account, continuous calls to AT&T & BB Corporate .. it was basically a nightmare.
To top it all off, in the process or trying to activate the damn phone, they completely rubbed my wife's phone off AT&T's system !!! Wife has iPhone 4 that was now dead in the water. Call my wife's phone, nothing, states # disconnected !!! Another 1 hour on the phone with AT&T Business Enterprise trying to get wifes # back & iPhone re-activated.
I sent the BB Store Manager (who I know personally) & Corporate BB Mobile a nasty a$$ email explaining the complete ordeal there at his store and my issues afterwards of what his BB employees did to my AT&T account.
Let's see what response I get from that.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
That sounds like a nightmare. Where in Ohio?
Had mine within 20 mins!
Sent from my Nexus S using XDA Premium App
Androidude said:
I went today to take charge while my dad and brother got them. My dad's has the new version of the market, but my brother's has the old version. Anyone know why that would be the case? Could my dad's just have been newer product?
Click to expand...
Click to collapse
No. The market update is totally random. If you had him do a few factory resets it'll get pushed to his device. Say 3 out of 7 resets results in the market update.
tekkitan said:
That sounds like a nightmare. Where in Ohio?
Click to expand...
Click to collapse
North Olmsted BB @ the Great Northern Mall (strip).
Sent from my Inspire 4G using XDA Premium App
I got mine on Saturday and walked in today to get my money back. now running CM7 build 150 with native tether on the road with my SGT. Priceless.
Sent from my GT-P7510 using XDA Premium App
ElCamino said:
I got mine on Saturday and walked in today to get my money back. now running CM7 build 150 with native tether on the road with my SGT. Priceless.
Click to expand...
Click to collapse
How are the recent CM7 nightlies running on the Nexus S(no 4G)? I've got to root my dad's so he can have tethering. I have an Inspire so I don't keep up around here.
Picked one up today without issue. Although I may be returning this. Not sure its a good replacement for the EVO.
l0gix said:
Picked one up today without issue. Although I may be returning this. Not sure its a good replacement for the EVO.
Click to expand...
Click to collapse
same here, was not aware that the signal problem would be that bad for me, it is.
although service hasn't cut or anything, i do not like seeing no bars, and only a 3g icon, at all. I loved the feel of my original Nexus however, and wanted that back, on top of that, I just need a 2nd phone to do code **** on.
my day? 12 hours worth of trying to get my Nexus S.
9am: post on XDA
10am: go to store, see what the deal is, BB site told me i was eligible for a partial upgrade
10:30: deuche at BB looks my stuff up, tells me since im at partial upgrade it would only be 75$ off the 549 price. I laughed.
10:40: I explain that my friend bought his evo the day after i did, we both left tmobile for sprint, few days after EVO3d release, my buddy and I go into sprint store to pay whatever for a 3d. They give him a 3D for 199.99, no plan change, no plan upgrade, no premier gold membership. no issues.
dude insist that he did not, and that im lie'ing, and know nothing of what i was talking about, because that defitnally would not of happened that way, and if anything, I can buy an Evo3D for 4something with my partial discount
i tell this guy ima bout to f**king kill him for telling me i dont know what im talking about, i was WITH HIM. turn around and leave.
11: call sprint. get transferred 3 times to handle why my buddy got that scenario, yet im not eligible.
Lady was so nice, sounded young, sweet, and most importantly, smart-understanding-and well informed. Tells me she can "buy up" upgrade my plan, and start fresh witha new 2 year contract, and that i would be eligible for any phone at new 2 year price, my plan was upgraded by i think $10, but could have been $20. I also get a discount for being a "UPS employee" * so i dont care to pay a small difference.
12: She tells me "IT WILL TAKE UP TO 2 HOURS TO TAKE PLACE" she makes it VERY clear, keep texting 1311 with "upgrade" for the next 2 hours, when it goes through, Ill know. She'll also have an email sent to confirm it processes.
3pm: still nothing, have to leave for IT work, keep texting upgrade
4:30pm: tech work done, keep texting upgrade
-im a patient person, friendly, do excellent customer support, I understand hostile people, so i am not one of them, with 3rd party customer support-
5: I call sprint. 3 people later, 2 of languages I can not understand english from 60year smoking veterans cough. 3rd lady is of your typical "Tyqueisha" attitude for her type of name, you know what im saying.
She tells me "day shouldn't have told u 2 hours, it will take up to 48 hours", but she "just axed her managa and she says im in a waiting list to get it done so just sit tyte it'll come threw for'ch'u"
5:30: off phone with sprint, pissed. start calling best buys around my area to locate if they even have any
6:30: many 10-25 minute waiting on hold before talking to anyone, i try calling further away stores, but ask them to look up specifics.
- I used to work at best buy, geek squad, 2 years. I know when they look up stuff on "RSS" that usually its off by about 2 hours, so a quick way to tell someone to piss off, is to tell them another store that RSS says is in stock, to get off the phone quickly, and to again, piss off caller X -
7:20: I think I locate one, about 30 minutes away, compared to the 7 minutes away.
7:40: I call my 7 minute away store, and have been on hold for 20 minutes, finally get someone - I ask them to check RSS - knowing - "no apparently were out"
7:45: Still texting upgrade - Nothing yet
7:50: Try calling store that i think the Nexus S is at, get on hold. Wait 5 min, hang up, ill assume its there.
7:55: call sprint. get transferred up 3 people - dude is so sorry, guarantee that it will be on in 30 minutes, hes walking to his supervisor to pass it on right now, no more problems, no call backs, 100% positive, 30 minutes.
8:10: I figure, hell, I know RSS is always wrong, ill drive to my 7 minute store, make an employee call direct to other stores, find me, ill drive fast to taht store, real, real fast.
8:17: in best buy, huge, huge line. wait in it for about 5 minutes, go seek a manager, because if im gonna wait there, I want to know its there, if it is, ill wait.
8:25: im still waiting for floor manager to come back, lemme know whats up, i walk over to mobile area, he's passing out 'store tickets' to help assign inventory to people waiting.
i walk up to him like "dude, you better say your about to walk one of those last 2 in your hands for me back there"
he stutters.. tells me he was, but stuttered because he wsent sure if it was me walking up to him, from the area i was in. I laugh, say sure, take the ticket.
8:30:8:35ish - text upgrade - nothing! nothing! there about 12 people in line in front of me, I apoligize to the few people around me, for what was about to happen.
--
i call sprint. i inform them to read the notes, they've been keeping track, and that i am waiting in line, as today, as they know, is the only day of the deal, the notes show i was promised 2 hours, then promised 30 minutes, 8 hours ago. I tell them if i get to the front of the line, and they don't have an solution for me, that it would turn into my last phone call with sprint, and the end of my sprint developer account as well, oh BTW, this is also 4 people up, from my initial person i spoke with when i called.
thats not all i said, but thats the just of it, i had the attention of every person in line the whole time, demonstrating exactly what a very smart real-mean-asshole-jerk, actually is, in person.
--
8:50pm: Whoever, at Sprint was, tells me 5 minutes, ten TOPS. ill have a text, and it will be activated. he is with his supervisor, and are going to do it, as soon as im off the phone.
5 minutes later, only 3 people moved out of the line, i keep texting upgrade.
5 minutes later - it happens. it actually takes the ten minutes, that prick.
by this time, best buy closed.
I walk out , with my nexus S , at 9:50, 2nd to last customer out of the store.
my outcome:
nexus S reception sucks compared to EVO, atleast in comparison to visually seeing bars on screen.
2 of the employee's bought my weed icon apps.
Sweet, I get a new phone to test stuff on, and make $1.40 from selling apps in person, lost 12 hours of my life.
worth it? you tell me.
sprint, this isn't over.
im sorry for anyone that reads all of that, but that is really how it went down, and i hope someone at sprint may some day see it, and just say "damn, sucks for you dude!" and laugh all the way to the bank.
docsparks said:
same here, was not aware that the signal problem would be that bad for me, it is.
although service hasn't cut or anything, i do not like seeing no bars, and only a 3g icon, at all. I loved the feel of my original Nexus however, and wanted that back, on top of that, I just need a 2nd phone to do code **** on.
my day? 12 hours worth of trying to get my Nexus S.
9am: post on XDA
10am: go to store, see what the deal is, BB site told me i was eligible for a partial upgrade
10:30: deuche at BB looks my stuff up, tells me since im at partial upgrade it would only be 75$ off the 549 price. I laughed.
10:40: I explain that my friend bought his evo the day after i did, we both left tmobile for sprint, few days after EVO3d release, my buddy and I go into sprint store to pay whatever for a 3d. They give him a 3D for 199.99, no plan change, no plan upgrade, no premier gold membership. no issues.
dude insist that he did not, and that im lie'ing, and know nothing of what i was talking about, because that defitnally would not of happened that way, and if anything, I can buy an Evo3D for 4something with my partial discount
i tell this guy ima bout to f**king kill him for telling me i dont know what im talking about, i was WITH HIM. turn around and leave.
11: call sprint. get transferred 3 times to handle why my buddy got that scenario, yet im not eligible.
Lady was so nice, sounded young, sweet, and most importantly, smart-understanding-and well informed. Tells me she can "buy up" upgrade my plan, and start fresh witha new 2 year contract, and that i would be eligible for any phone at new 2 year price, my plan was upgraded by i think $10, but could have been $20. I also get a discount for being a "UPS employee" * so i dont care to pay a small difference.
12: She tells me "IT WILL TAKE UP TO 2 HOURS TO TAKE PLACE" she makes it VERY clear, keep texting 1311 with "upgrade" for the next 2 hours, when it goes through, Ill know. She'll also have an email sent to confirm it processes.
3pm: still nothing, have to leave for IT work, keep texting upgrade
4:30pm: tech work done, keep texting upgrade
-im a patient person, friendly, do excellent customer support, I understand hostile people, so i am not one of them, with 3rd party customer support-
5: I call sprint. 3 people later, 2 of languages I can not understand english from 60year smoking veterans cough. 3rd lady is of your typical "Tyqueisha" attitude for her type of name, you know what im saying.
She tells me "day shouldn't have told u 2 hours, it will take up to 48 hours", but she "just axed her managa and she says im in a waiting list to get it done so just sit tyte it'll come threw for'ch'u"
5:30: off phone with sprint, pissed. start calling best buys around my area to locate if they even have any
6:30: many 10-25 minute waiting on hold before talking to anyone, i try calling further away stores, but ask them to look up specifics.
- I used to work at best buy, geek squad, 2 years. I know when they look up stuff on "RSS" that usually its off by about 2 hours, so a quick way to tell someone to piss off, is to tell them another store that RSS says is in stock, to get off the phone quickly, and to again, piss off caller X -
7:20: I think I locate one, about 30 minutes away, compared to the 7 minutes away.
7:40: I call my 7 minute away store, and have been on hold for 20 minutes, finally get someone - I ask them to check RSS - knowing - "no apparently were out"
7:45: Still texting upgrade - Nothing yet
7:50: Try calling store that i think the Nexus S is at, get on hold. Wait 5 min, hang up, ill assume its there.
7:55: call sprint. get transferred up 3 people - dude is so sorry, guarantee that it will be on in 30 minutes, hes walking to his supervisor to pass it on right now, no more problems, no call backs, 100% positive, 30 minutes.
8:10: I figure, hell, I know RSS is always wrong, ill drive to my 7 minute store, make an employee call direct to other stores, find me, ill drive fast to taht store, real, real fast.
8:17: in best buy, huge, huge line. wait in it for about 5 minutes, go seek a manager, because if im gonna wait there, I want to know its there, if it is, ill wait.
8:25: im still waiting for floor manager to come back, lemme know whats up, i walk over to mobile area, he's passing out 'store tickets' to help assign inventory to people waiting.
i walk up to him like "dude, you better say your about to walk one of those last 2 in your hands for me back there"
he stutters.. tells me he was, but stuttered because he wsent sure if it was me walking up to him, from the area i was in. I laugh, say sure, take the ticket.
8:30:8:35ish - text upgrade - nothing! nothing! there about 12 people in line in front of me, I apoligize to the few people around me, for what was about to happen.
--
i call sprint. i inform them to read the notes, they've been keeping track, and that i am waiting in line, as today, as they know, is the only day of the deal, the notes show i was promised 2 hours, then promised 30 minutes, 8 hours ago. I tell them if i get to the front of the line, and they don't have an solution for me, that it would turn into my last phone call with sprint, and the end of my sprint developer account as well, oh BTW, this is also 4 people up, from my initial person i spoke with when i called.
thats not all i said, but thats the just of it, i had the attention of every person in line the whole time, demonstrating exactly what a very smart real-mean-asshole-jerk, actually is, in person.
--
8:50pm: Whoever, at Sprint was, tells me 5 minutes, ten TOPS. ill have a text, and it will be activated. he is with his supervisor, and are going to do it, as soon as im off the phone.
5 minutes later, only 3 people moved out of the line, i keep texting upgrade.
5 minutes later - it happens. it actually takes the ten minutes, that prick.
by this time, best buy closed.
I walk out , with my nexus S , at 9:50, 2nd to last customer out of the store.
my outcome:
nexus S reception sucks compared to EVO, atleast in comparison to visually seeing bars on screen.
2 of the employee's bought my weed icon apps.
Sweet, I get a new phone to test stuff on, and make $1.40 from selling apps in person, lost 12 hours of my life.
worth it? you tell me.
sprint, this isn't over.
im sorry for anyone that reads all of that, but that is really how it went down, and i hope someone at sprint may some day see it, and just say "damn, sucks for you dude!" and laugh all the way to the bank.
Click to expand...
Click to collapse
You're lucky it was done same day. Turn around time on buyups are 24-48 hours as it's a backend team that does them in the order they are received. Couple hundred resets a day that must be verified for accuracy and that qualifications are met, 10 backend members doing them and the other thousand things they have to do as well. Sucks for the hassle though.
Sent from my Nexus S 4G using XDA Premium App
really, im not even dogging anyone in that entire process. i LOVED sprint, until today. hell I even still love best buy.
I just wanted to really show my die-hard androidneedyness
and how much being mis-lead, can ruin someones day.
i am grateful though, please dont mistake that from my bad spelling while rushing. and for the love of god please edit to not quote that entire thing, as some peoples data connection would hate this page.
I got one for my wife. No issues, they had 3 left. Cost me nothing, cant beat that.
I hate talking to ghetto people at Sprint. It pissed me off more than the reps that don't speak English and get mad at you because you can't understand a word they say.
I'm half black and I.hate when I call they try and get "street" with me like I'm a homeboy from the corner. It's an uncomfortable feeling.
Sent from my PC36100 using XDA App
Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
Click to expand...
Click to collapse
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
Click to expand...
Click to collapse
Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
Click to expand...
Click to collapse
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
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Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.
Never mind
Mod can you delete this thread, thanks
4ktvs said:
I think verizon needs to be sued for the False ad's of Fastest (Ok) and MOST RELIABLE 4G NETWORK( BS). I have been droping data on 4G every week with verizon, but only one time with S2/AT&T. (Fake 4g, but they have LTE and I have not herd of it droping and NOT WORKING AT ALL.)
Yes or no?
P.S AT&T is starting to get what it needs. (Being sued, now it's the big reds turn.)
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Most reliable can be judged in many ways, its pretty much opinion.
How so and how is %up time an "opinion".
Not trying to make any one mad, but I would like to know.
4ktvs said:
How so and how is %up time an "opinion".
Not trying to make any one mad, but I would like to know.
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Reliable could mean no downtime, or more consistant download speeds. More coverage etc..
Downtime: is #1 isuse (Data not working at all)
Consistant: I get any were from my sig to 3-4DL and 2UP. So that #2
Coverage: Ok they win, but to me that does not do a lot of good if 1 and 2 are messed up.
Never had 4g drops. 100% solid service here. In Los Angeles area.
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Good for you then. I know they had 2-3 nation-wide 4g outages in dec.( I was pissed about 2 of them.) I wish I lived in LA, the PD and internet is better there.( Ok the PD part was more about the movies then caring how good it is in real life, but still.)
What 4G phone do you have?
I got the RAZR thinking it had the best 4G LTE built in. ( The G nexus seemed very bad and I know a guy who works there who informed me before it come out)
Here where I live Verizon is pretty damn fast. But why do you need a data connection that fast?
Battery technology needs to improve to power these new devices that eat data. I'm happy with my 14megs on TMobile.
Plus Verizon is over priced. Funny I say that because I just got a part time gig at a Verizon store.
Swyped From Space Using My ICS Flavored Sensation
Virtuous Inquisition 3.0
I think both AT&T and verizon are over priced and I have both and pay about 120 for them.
All I wanted was about 10 that had 99.9% up time now is that so hard big red IS IT.
AT&T Has the 99.9% there, but just about never gets 10. I had no idea t-mobile had good speed like that.
I went in to a verizon store today to see if they could put a new sim in and not only did it take forever, but the guy was being rude and stupid when I asked for help with my data droping. I have about had it with this POS 4G that verizon sell's. I may just take them to court myself, with or with out any one joining in on it.
4ktvs said:
I went in to a verizon store today to see if they could put a new sim in and not only did it take forever, but the guy was being rude and stupid when I asked for help with my data droping. I have about had it with this POS 4G that verizon sell's. I may just take them to court myself, with or with out any one joining in on it.
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How many months do you have left on your contract? If you're not happy with their speeds or customer service, why don't you leave? At the worst case, can't you call retentions, tell them whats up and see if they can add extra stuff to your plan? I would figure dropping them would be more cost effective then suing but I don't know if its just American culture to sue whoever for whatever but thats just my opinion.
I have in till 2013 and It would cost me about 350 for ETF. There is no stuff that would make up for there fail. I have never sued before and I know your kind don't like to do that, but I think if your not geting what they put on TV then thats BS.
Every one here loves them to no end and they get a way with what ever. Not any more if I have anything to say about it.
"my kind" just doesn't see the point in suing a billion dollar company over something like this. Mind you doesn't mean I'm right, but I would just move my business elsewhere. Rogers in Canada was raping me so I said fudge it, paid the $300, went to Telus and would recommend them to anyone purely based on customer service. I just don't see much happening if you sue them by yourself, if you had bunch of other people in the suit with you sure, I'm sure your chances would increase. But its not like they are gonna radically change the way they do business over your lawsuit...but I guess it starts with one case at a time...in the end I would just say eff you Verizon and I would peace out and move to another company.
1) I know you must think all of the U.S.A sue every one like the lady sueing the fast food place, but it's not true.
2) I don't want my C rating messed up just because some company can't live up to the ADs they bast on TVS I HAVE TO SEE EVERY TIME I GO OUT ANY WERE WITH TVS.(eating out and so on.)
3) I like Canada and wish we had heath care like yours.
4) I likely will just say "fudge it", because I can pay it till the end any way.
don't get me wrong, I don't think every American sues someone, but there is an over saturation of frivolous lawsuits within the states. Anyways, its really up to you if you want to sue or not, I don't blame you either way and I hope everything works out for you. Power is with the customer, not the carrier so if you're not happy with the service, eff them.
I have an Infuse 4G on ATT. 4G has always been stable and fast for me. I've gotten up to 15mbps download speeds off it.
I live in SoCal if that helps judge the signal/service over here.
I know it is and thats why I say the big red is full of it. Last night I droped data 3 times and fell back to 3g two times. There phone CS is nice, but not so smart. I tryed to tell them what USB is and they keeped on talking about WIFI. Any way I will be geting a new phone by the end of the year.
To all on AT&T: The grass is NOT GREENER ON VERIZON, THE DATA DROPER.
4ktvs said:
I think both AT&T and verizon are over priced and I have both and pay about 120 for them.
All I wanted was about 10 that had 99.9% up time now is that so hard big red IS IT.
AT&T Has the 99.9% there, but just about never gets 10. I had no idea t-mobile had good speed like that.
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First of all, you expect 99.9% uptime from a cellular network? That's absurd, especially when carriers oversell in more densely populated/metropolitan areas. You'll never get 99.9% uptime from anything other than a leased landline, and you'll pay a premium for it. AT&T doesn't have that kind of reliability--no carrier does. It seems like you just like to complain for the fun of it, but let me assure you you'll end up farther in the red suing Verizon than you would just taking the ETF and moving to another provider.
oh yea, I have NEVER droped data with AT&T so thats 100% up time. Now I am not saying that it should never fail, but I bet if you out places and droped data 50% of the time even with 3-5bars/5 then you would be mad. It drops data in my home with 3-4bars and about -85dbm. Now perhaps I should have not used 99.9% as uptime, but I kind of think that it shuold not be so hit and miss.
I don't "complain" for fun, becuase I know every thing has it's bug's, fails and so on. I have about 4-7 vid's now showing the some thing. It verys alot and I only film about 1/2 to 1/3 of all the data drops.
I bet you work for them trying to go back on there ads. They are the most aragunt CO I have ever seen and that says alot, becuase apple used to be #1 to me. AT&T is in my top 5, but your CO read verizon is #1. I meen they don't seem to care at all if any one left, becuase 10 more will come in, becuase of all the brain-washing TV ads they run. They are just like apple, but are even more full of it. Oh yea about me being in the red, I should win this case easy in a few weeks when I have made more videos showing how full of it they are. I should have about 20-30 videos or more by them at the rate they drop data. I won't even need a rep, becuase I will do that my self. Plus after the AT&T won his case it should be next to a shoe in.
I will not have a dent on my CR becuase some CO can't give what they basely yell and screem on TV ads and thier stores.
P.S In case you don't work for them, well then I guess you did not get it or just don't like geting what you pay for.
Edit: Well I guess I won pottedplant73. and 99.9% up time= down for about 15min a day every day of every week of every mouth of every year, so I don't think think it's "absurd".
4ktvs said:
oh yea, I have NEVER droped data with AT&T so thats 100% up time. Now I am not saying that it should never fail, but I bet if you out places and droped data 50% of the time even with 3-5bars/5 then you would be mad. It drops data in my home with 3-4bars and about -85dbm. Now perhaps I should have not used 99.9% as uptime, but I kind of think that it shuold not be so hit and miss.
I don't "complain" for fun, becuase I know every thing has it's bug's, fails and so on. I have about 4-7 vid's now showing the some thing. It verys alot and I only film about 1/2 to 1/3 of all the data drops.
I bet you work for them trying to go back on there ads. They are the most aragunt CO I have ever seen and that says alot, becuase apple used to be #1 to me. AT&T is in my top 5, but your CO read verizon is #1. I meen they don't seem to care at all if any one left, becuase 10 more will come in, becuase of all the brain-washing TV ads they run. They are just like apple, but are even more full of it. Oh yea about me being in the red, I should win this case easy in a few weeks when I have made more videos showing how full of it they are. I should have about 20-30 videos or more by them at the rate they drop data. I won't even need a rep, becuase I will do that my self. Plus after the AT&T won his case it should be next to a shoe in.
I will not have a dent on my CR becuase some CO can't give what they basely yell and screem on TV ads and thier stores.
P.S In case you don't work for them, well then I guess you did not get it or just don't like geting what you pay for.
Edit: Well I guess I won pottedplant73. and 99.9% up time= down for about 15min a day every day of every week of every mouth of every year, so I don't think think it's "absurd".
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Yeah, you got me--just because I'm pointing out problems with your argument means I work for Verizon. It's all a massive conspiracy against you, obviously. Personally, I'd never bother with Verizon. They're currently the most expensive carrier in the U.S. and that's saying something. People pay absurd prices for tiny amounts of 3G/4G data just because the convenience factor has outweighed the economics of it. When it comes down to it, all the wireless carriers we have suck in one aspect or another. They all gouge, they all engage in deceptive business tactics, they all lie, and they all give you less than you had before, and expect more money. This is what made me decide to go month to month on the cheapest plan I can stand.
I encourage you to sue, though. Or better yet, get a class action lawsuit going. I'd love to see Verizon eat some crow.