Database Users

Mini-USB port BUSTED LOOSE?!

Has this happened to anyone else? The phone works fine. But last night I went to plug in the charger and the Mini-USB port PUSHED IN. I didn't insert it forcefully either. So I look closer and see that it's *rattling* around in the bottom.
????
The phone still works but with no way to charge it and no way to connect it for data, this really sucks! Can this be fixed? I don't even know what size torx bit to buy, much less if I should even bother

Broken Mini-USB connector
The same thing happen with my 8125. I called Cingular and they eventually replaced my unit. I spoke with tech support and they agreed. During the next billing cycle, they incorrectly charged me almost $350.00, so I called customer service and they reversed the charge. My unit was less than a year old.
Be alert to possible being billed for the repair. Based upon my research into this problem, it is a known design flaw and should be replaced under warranty.
Don Brandt

Except that I'm a GoPhone account.... but I'll call them anyways and see what they say. Can't hurt. Otherwise I think I'll be plopping down the $$$ for a Hermes of some form.

There's a company called PPC Tech that can do the USB port repair for you.
http://www.pocketpctechs.com/main.asp?area=home

im going on my 4th phone same problem i dont know what it is but its starting to bother me each phone is only 90days old before it happens

hcirteidnaes said:
im going on my 4th phone same problem i dont know what it is but its starting to bother me each phone is only 90days old before it happens
Click to expand...
Click to collapse
I called that company up above, Pocket PC Techs. The lady was very nice, and she's discounting me on a shell change since they will have the current shell off anyways to repair the unit.
She said yes, the USB port issue is indeed common. I asked her what they do to avoid further repeated breaks. She said they use a USB socket that has a sturdier contact surface to solder to, and they warranty for 90 days. I suspect after they're done it won't break again with normal use.
They're in Fountain Valley, California... about a 45 min drive from me. She said if I bring it in the morning (their hours are 11am - 4pm M-F), they can fix the port and have it back to me with new housings in about an hour or so.
I'll report more if need be, but I strongly urge anyone with this issue to call or email this company, their act together. They do screen replacements and touch sensor as well. Also check out their accessories. Top notch stuff.

I got a similar problem,
The usb port went a bit dodgy and the usb plug had to be rested on something so it would charge but it wouldnt sync
This morning i plugged it in to charge it and heard a click inside and my phone wasnt charging so i unplugged it and the port came half way out and now i cant get it to charge and im on 18% battery :S
Ill get my dad to ring T-Mobile later and send it off for repair

I had the same problem. I contacted T-Mobile & they told me I would have to pay the $100+ (dont remember the exact figure) insurance deductable for a new MDA.
So I did some googling & found a place called Chicago Phone Repair (CPR). I took it to them & the problem was fixed in about an hour for $80 (with a 90 day warranty). Then I went on vacation to Texas & the USB port broke again! Took it back & they repaired it for free, but this time they used a different part (its black) & its a lot more sturdy. That was about 6 month's ago, I've had no problems since.

I had 3 MDA's all returned for usb problems. I think this is actually pretty common, I'm sorry to say. I had to get mine replaced through T-Mo.
Good Luck.

Try posltd.com for USB connector for any xda
they have most in stock and fixed my wizard and universal for £60ish each
Regards
Psipoc

Just got my phone back from T-Mobile and...
Unable to repair "Damage caused by dropping or crushing"
They have had it for around a month now and not done anything apart from pushing the port right in and making the problem worse !
Im gonna fix it myself later.

That's very delicate work you're about to attempt -- if you're not an experienced electronics tech, I wouldn't chance it. Try PocketPCTechs -- they do repairs on most HTC devices.

Had the same problem. Just soldered myself, Take your time and a fine solderpoint and you will be ok.

have got a handful of usb connector for the wizard at £10 each plus £5 postage
PSi

mine didn't push in but it did stop charging. I live in the Chicagoarea so I took it to CPR. they replaced the USB port but it still is not taking a charge. very happy to say they didn't charge me anything even though they replaced the port. I am hopeing that the battery is just too drained to take a USB charge.
so I just bought a battery charger and an extra battery. I figure I can change the battery once a day and synce via bluetooth. I am just sad that I wil not be able to try different ROMs anymore unless by some fluke the usb port starts working again.
Will report back once I find out.

I was able to get my phone's USB repaired from xpress cellular repair for $51 and change. They take care of the problem while you wait and are generally done in under an hour. The staff is very friendly and knows what they are doing. They have locations in Los Angeles, Orange County (CA), Texas. Check them out on their website at http://www.xpresscellrepair.com for full details.

Tilt or TYTN II Mini USB repair on my own
Dear All,
I bought a used Tilt, works like a dream. Apart from the mini USB. The cable is loose in the slot, so charging and data transfer can only be done, then the phone lays on the table. If the phone is on charger and I want to answer a call, the cable falls off.
I already ordered a mini USB port and I want to do it myself. (I have no problems with soldering).
I was wondering if anyone already done something like this before. Could you give me some advices, photos, manual etc, which would help and which could help me to avoid irrevessible or expensive mistakes?
Thank you in advance.

same thing here
not easy to solder at all, had me struggling for hours, when i finally got it right, well, seems that it wasnt right, at least my phone charges, but there's no way it'll sync, and i did a pretty strong soldering so this would't happen again, so i don't think ill take it appart again..

btw, my wifi doesnt work, cant turn it on, and since my device wont sync, is there any way that i could fix this w/o using the cable?

MDA DEAD!!!!!

Well ladies and jerks, I regret to inform you that my MDA is completely dead. I was in a car accident the other day and it went flying through the air and when I grabbed it off the floor of my car the USB charge plug was loose and had trouble connecting to the computer but still worked. Since then I had put a drop of super glue in there to hold the plug still and everything was fine untill this morning. My phone was left off with no battery in it untill the glue dried and still, everything was fine.
Now this morning when I went to grab my phone it was completely frozen and had 1% of battery life left so I soft reset and plugged the phone in and it was charging fine. I connected it to the computer and it would not connect at all. Now after playing with the cable a bit to get it to connect to the computer, the charge port is completely dead. It will not even let it charge with the charger and the little silver piece inside the plug is falling out.
Does anyone here have any idea what I should do to save my Wizard? I fear it may be the end for it.
Here's the big problem though. My device is CID unlocked and still has the TNT.1437 firmware on it so my warrenty is completely void. T-Mobile will not send me a handset exchange like this.

hi
t-mobile wouldn't send you a warranty replacement even if you had the official windows mobile on it. that is because, after you read the terms and conditions of the warranty, it does not include and in fact states quite clearly that 'excessive' use of the usb cable resulting in damaged charging port will not be replaced.
i realise this is not very helpful, so allow me to be helpful!
download the wizard service manual, if you PM me your email address i can email you a copy of one
what you will have to do is first obtain a new mini usb port from ebay or somewhere similar, i will try to hunt one down in america for you
following the service manual, you need to dismantle your handset, use some sort of rubbing alcohol (nail varnish remover) to get rid of the super glue you put on, first try to re-solder the old connector back onto where it came, or if not solder on the new one after removing the old one.
to be honest, you dont have anything to lose, but you could gain a working mda again!
good luck, and just a disclaimer to say im not responsible for any damage done to yourself, your device or anything else.

duke_stix said:
hi
t-mobile wouldn't send you a warranty replacement even if you had the official windows mobile on it. that is because, after you read the terms and conditions of the warranty, it does not include and in fact states quite clearly that 'excessive' use of the usb cable resulting in damaged charging port will not be replaced.
i realise this is not very helpful, so allow me to be helpful!
download the wizard service manual, if you PM me your email address i can email you a copy of one
what you will have to do is first obtain a new mini usb port from ebay or somewhere similar, i will try to hunt one down in america for you
following the service manual, you need to dismantle your handset, use some sort of rubbing alcohol (nail varnish remover) to get rid of the super glue you put on, first try to re-solder the old connector back onto where it came, or if not solder on the new one after removing the old one.
to be honest, you dont have anything to lose, but you could gain a working mda again!
good luck, and just a disclaimer to say im not responsible for any damage done to yourself, your device or anything else.
Click to expand...
Click to collapse
I sent you a PM with my email

dharvey
hi
so sry to hear about ur accident and damaged MDA
t-mobile will certainly wont give u warranty replacement. It happened with me once also and only way out was ,I took it to a mobile repair shop and got the usb connector replaced for very nominal price.
duke_stix is right,get a mini usb and solder it. If u can do it,very well or take it to a techy to do it properly.
Once it's repaired it will be as good as new,goodluck

duke_stix said:
hi
t-mobile wouldn't send you a warranty replacement even if you had the official windows mobile on it. that is because, after you read the terms and conditions of the warranty, it does not include and in fact states quite clearly that 'excessive' use of the usb cable resulting in damaged charging port will not be replaced.
i realise this is not very helpful, so allow me to be helpful!
download the wizard service manual, if you PM me your email address i can email you a copy of one
what you will have to do is first obtain a new mini usb port from ebay or somewhere similar, i will try to hunt one down in america for you
following the service manual, you need to dismantle your handset, use some sort of rubbing alcohol (nail varnish remover) to get rid of the super glue you put on, first try to re-solder the old connector back onto where it came, or if not solder on the new one after removing the old one.
to be honest, you dont have anything to lose, but you could gain a working mda again!
good luck, and just a disclaimer to say im not responsible for any damage done to yourself, your device or anything else.
Click to expand...
Click to collapse
Good advice except don't use rubbing alcohol, it damages plastic. Use adhesive remover instead. (At my hospital we use little adhesive remover wipes similar to the alcohol prep pads.) We are told to use this method when cleaning adhesives from plastics and it works.

duke_stix said:
hi
t-mobile wouldn't send you a warranty replacement even if you had the official windows mobile on it. that is because, after you read the terms and conditions of the warranty, it does not include and in fact states quite clearly that 'excessive' use of the usb cable resulting in damaged charging port will not be replaced.
i realise this is not very helpful, so allow me to be helpful!
download the wizard service manual, if you PM me your email address i can email you a copy of one
what you will have to do is first obtain a new mini usb port from ebay or somewhere similar, i will try to hunt one down in america for you
following the service manual, you need to dismantle your handset, use some sort of rubbing alcohol (nail varnish remover) to get rid of the super glue you put on, first try to re-solder the old connector back onto where it came, or if not solder on the new one after removing the old one.
to be honest, you dont have anything to lose, but you could gain a working mda again!
good luck, and just a disclaimer to say im not responsible for any damage done to yourself, your device or anything else.
Click to expand...
Click to collapse
Thanks. Have you had any luck trying to find a service manual? I have been looking but with no success...

Well I managed to find a wizard service manual written in English for the US and got my MDA taken apart correctly without damaging it(I hope) only to find that all 9 contacts for the USB port are completely severed. Unfortunately I don't have the soldering skills to fix this on my own and there are no local repair shops where I can get it fixed seeing as how I am also out of a car...(see first post) so I am back to a Razr... UGH.... Anyways, I will remain an active member of the community and continue to help others with issues they may be having and help others flash roms because I found that I enjoy helping others.
I will, however, be leaving for a period of time in a few months because I am being deployed and most likely will not be returning with a Wizard but an HTC TyTN II. Don't worry though, I won't forget my friends back here in the Wizard forum( I know too much about these things to just pack up and leave now...)

Hi
sry to hear that,
But just another idea popped in my mind,if u can manage to get mini usb port than u can take it to any electronics repair shop, like tv,radio or any pc repair shop,it can be soldered,since u say u have the service manual u can show them the circuit layout,they can fix it.
yet,if u happen to have any sort or make of mobile (Motorolla,Nokia,samsung) which is pretty old and spent,of which u got no use,c if it has a mini usb port,usually every mobile does have it,and it has 9 connectors,take it out and get it soldered to ur mda.
Well, since its gonner,there's no harn in trying,

zabardast_1 said:
Hi
sry to hear that,
But just another idea popped in my mind,if u can manage to get mini usb port than u can take it to any electronics repair shop, like tv,radio or any pc repair shop,it can be soldered,since u say u have the service manual u can show them the circuit layout,they can fix it.
yet,if u happen to have any sort or make of mobile (Motorolla,Nokia,samsung) which is pretty old and spent,of which u got no use,c if it has a mini usb port,usually every mobile does have it,and it has 9 connectors,take it out and get it soldered to ur mda.
Well, since its gonner,there's no harn in trying,
Click to expand...
Click to collapse
Thats a good idea, but I will probably just end up buying a new one off ebay for my girlfriend and play with hers all the time and then I already bought a TyTN II for myself.
Thanks.

So how about that manual??
That would be Sweeeet !!
[email protected]
Thanks for any consideration this may get :thumbsup:

TainT said:
So how about that manual??
That would be Sweeeet !!
[email protected]
Thanks for any consideration this may get :thumbsup:
Click to expand...
Click to collapse
Here is a download link. I just uploaded it.
http://www.megaupload.com/?d=BEG0XKM8
and a mirror:
http://www.megaupload.com/?d=E11DVNQC

What a resource
The links an awesome asset, Im sure peepz will be benefiting for years thanks to you.

Thank You Sir...
dharvey4651 said:
Well I managed to find a wizard service manual written in English for the US and got my MDA taken apart correctly without damaging it(I hope) only to find that all 9 contacts for the USB port are completely severed. Unfortunately I don't have the soldering skills to fix this on my own and there are no local repair shops where I can get it fixed seeing as how I am also out of a car...(see first post) so I am back to a Razr... UGH.... Anyways, I will remain an active member of the community and continue to help others with issues they may be having and help others flash roms because I found that I enjoy helping others.
I will, however, be leaving for a period of time in a few months because I am being deployed and most likely will not be returning with a Wizard but an HTC TyTN II. Don't worry though, I won't forget my friends back here in the Wizard forum( I know too much about these things to just pack up and leave now...)
Click to expand...
Click to collapse
First and Foremost,
Thank you sir, for answering the call of your nation. This American & his family thanks you from the bottom of our hearts.
In my ancestral culture's view, a patriot is second only to Saints & the Lord himself. May God watch over you & your team members.
I HAD to tell you that because every serviceman needs to know just how much Americans honor and cherish you!!!
(NEVER pay attention to the liberal media, they are sick diseased haters & hypocrites who are lucky to live in a land where they are allowed to lambast & denegrate those who are truly honorable.)
About your wizard, there are several ways to connect electronic components these days. If an adhesive was used, forget about it. If it was truly soldered, nothing can be easier! You can do it yourself (make sure to get a bulb vacuum for removing old solder and a modern soldering gun). It is so easy, in fact, that a authorized repair facility may do it for you for cheap! And you could always mail it to them, too.
Good Luck & God Speed dharvey4651.

similar problem?
My MDA will charge fine through the USB cable, but will not sync/connect -- it's not even appearing in Device Manager.
Does anyone know if this is definitely a hardware issue, presumably involving the USB port?
Thanks in advance,
Will Stewart

it is possible, your USB cable has problem or try another PC.
If you still cannot fix, donate to me ...

HTC Repairs Suck!

2 weeks ago, my HD suffered a problem where it would randomly reboot. Eventually it would not power up at all. I have just received my phone back from HTC repair centre, and after 2 hours of use..... guess what ...... same problem is happening again. According to the repair sheet, the main board was replaced - but obviously not the cause of the fault. I've been without the phone for over a week now and i rely on it for work.
I was contsantly tracking the progress on line, and the repair took less than an hour, with probably 2 hours of testing.....
Anyone else had similar issues? Should i push for a new phone rather than repair, as it seems they can't even get this right.......

ardsar said:
According to the repair sheet, the main board was replaced
Click to expand...
Click to collapse
i dont buy that. it would be cheaper to just give you a new one. they probably noticed a faulty connection and tried to fix it.
when this sort of thing hapens, you should allways try to get a new one.
write an e-mail complaining to the htc headquarters, maybe someone will hear you.
gretz

Business requires backups
ardsar said:
I've been without the phone for over a week now and i rely on it for work.
Click to expand...
Click to collapse
Consider keeping a backup phone for these issues: when I bought the Touch Pro I kept my Tilt, and damned glad I did.

After changing motherboard, it should be a new machine internally.
The same symptom should not occur unless it is software problem.
Did you try using it without installing extra programmes?
Did you install any special program afterwards??
If yes, you should do a trial run after each installation.

am thinking along this line too... is it a bad program?

The only app that was installed was lumos to control the backlight, however no one else has reported isues with this killing the device.
To me it sounds like the power module is at fault, causing stress on the main board. They fixed what was damaged but not the cause. Surely the device should have been power soaked before returning.

lumos is ok on mine..

zuadao said:
i dont buy that. it would be cheaper to just give you a new one. they probably noticed a faulty connection and tried to fix it.
when this sort of thing hapens, you should allways try to get a new one.
write an e-mail complaining to the htc headquarters, maybe someone will hear you.
gretz
Click to expand...
Click to collapse
The phone came back with a new IMEA number, so they did replace the main board.

pretty tricky problem imo .. fancy not fixed even with change of mainboard

Well after contacting HTC again, they want me to send the phone back - this time with the battery. Can't really see how the battery can kill the device, unless it is trying too pull to much current during charging? Surely there must be a protection circuit to gaurd against this..........
Does anyone have an email address for HTC - other than the "automated response" ones which reply with useless comments?

Microphone stopped working

Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.

Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.

tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
Click to expand...
Click to collapse
My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.

Hi, what happen if you buy the phone from craiglist, how can I return ?

tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica

I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!

This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?

tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha

My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.

FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)

[Q] [DISCUSS] HD2's touch not working, htc says due to usb connector !!!!!!!!

Hello guys,
I can't believe in my ears and I would like to discuss this with you.
My HD2 has the usual "touch screen not responding" problem.
When I sent it back, htc told me that my touch screen needs to be changed and that this is part of the warranty that they will cover but there is an extra cost (actually bigger than buying the phone) for changing the main board which cannot be covered by htc because "plugging and unplugging the device in power has destroyed it".
Is this even possible or are they trying to just void my warranty?
I should tell you that my usb connector cable was working fine when I sent it to warranty!

Did you sent it with the battery included?
If so, then if the battery had a charge on it, then that would surely indicated that it had been charged via the USB.
Now if the USB went faulty at the same time as the touchscreen, then it must be a fault with the motherboard. Since they have admitted that they would fix the touchscreen problem as part of the warranty, then the motherboard must be fixed.
They designed the phone to use the microUSB connector to charge the phone and knew that the phone would have to be charged almost every day. So it is their fault, unless they can prove that you were extremely harsh at inserting and removing the cable.

no the battery was not sent with the phone.
They didn't tell me that the usb is defective. They just told me that the mainboard needs replacement for the new touch screen to work because the connector of the touch screen on the mainboard is destroyed because of the usb unplugging which is even more outraging!!
I have watched the disassemble of the hd2 and I can't seem to find out how the usb charging could screw the connector of the touch screen on the mainboard. I think they are not even close!
Are they playing me?

I don't know how the display and the micro usb connectors are placed, but, because what you're saying, I would definitively say that they're trying to cheat you, I don't know where you live, but I would try to reach the HTC service center in your country or zone (in case you didn't), their representatives tend to be not very "correct" with the customers, I sent my HD2 to repair in warranty (wifi plus uneven display retro-illumination) and it returned jusk like new, I taked to one of their representatives, but they send it to HTC's main offices here, I contacted HTC first and they told me excatly what to do and how to do it.
The workshop where I took my phone to be sent to HTC is well known to be not very "honest" and most of the people who take a phone, pda or whatever there, finish angry and deluded.
good luck then.

From what I've seen and read in recent threads, broken USB connectors don't affect the touch screen in any way.

I will talk to the representatives today in my country and inform you. I really think they are playing me. I can't seem to find any reason how the usb connector and the touch screen are linked

Ok I just talked to the representatives here in Greece and they seem to be the rudest I have ever met. So I called the global HTC service. The guys there were more than helpful. I decided to send the phone to United Kingdom.
So let's say that the phone comes back from HTC's service in the UK without charge and I have an official answer from HTC's service in Greece that this cost is not covered by warranty what can I do to let HTC know that the service here in Greece works awful?

Write down an email explainig in detail what happened and send it to HTC's main support with the UK support and the Greece support in CC and see what happen.
Cheers