2 weeks ago, my HD suffered a problem where it would randomly reboot. Eventually it would not power up at all. I have just received my phone back from HTC repair centre, and after 2 hours of use..... guess what ...... same problem is happening again. According to the repair sheet, the main board was replaced - but obviously not the cause of the fault. I've been without the phone for over a week now and i rely on it for work.
I was contsantly tracking the progress on line, and the repair took less than an hour, with probably 2 hours of testing.....
Anyone else had similar issues? Should i push for a new phone rather than repair, as it seems they can't even get this right.......
ardsar said:
According to the repair sheet, the main board was replaced
Click to expand...
Click to collapse
i dont buy that. it would be cheaper to just give you a new one. they probably noticed a faulty connection and tried to fix it.
when this sort of thing hapens, you should allways try to get a new one.
write an e-mail complaining to the htc headquarters, maybe someone will hear you.
gretz
Business requires backups
ardsar said:
I've been without the phone for over a week now and i rely on it for work.
Click to expand...
Click to collapse
Consider keeping a backup phone for these issues: when I bought the Touch Pro I kept my Tilt, and damned glad I did.
After changing motherboard, it should be a new machine internally.
The same symptom should not occur unless it is software problem.
Did you try using it without installing extra programmes?
Did you install any special program afterwards??
If yes, you should do a trial run after each installation.
am thinking along this line too... is it a bad program?
The only app that was installed was lumos to control the backlight, however no one else has reported isues with this killing the device.
To me it sounds like the power module is at fault, causing stress on the main board. They fixed what was damaged but not the cause. Surely the device should have been power soaked before returning.
lumos is ok on mine..
zuadao said:
i dont buy that. it would be cheaper to just give you a new one. they probably noticed a faulty connection and tried to fix it.
when this sort of thing hapens, you should allways try to get a new one.
write an e-mail complaining to the htc headquarters, maybe someone will hear you.
gretz
Click to expand...
Click to collapse
The phone came back with a new IMEA number, so they did replace the main board.
pretty tricky problem imo .. fancy not fixed even with change of mainboard
Well after contacting HTC again, they want me to send the phone back - this time with the battery. Can't really see how the battery can kill the device, unless it is trying too pull to much current during charging? Surely there must be a protection circuit to gaurd against this..........
Does anyone have an email address for HTC - other than the "automated response" ones which reply with useless comments?
Related
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
Hi Guys!
My TyTn is acting strangely. In use, the display is first pixelating, getting lines (noise pixels as well), and then fading to completely white. When so it doesn't responde to anything anymore. So a soft reset is needed.....
Also the ringtone when called, is 'out of tune', like a old record player when you push your finger on the record.. LOL
Before I send it back to have it fixed by HTC, do you guys have any idea whats wrong, and maybe even a tip to help me fix this myself?
Tried numerous soft resets, hard reset, and a reinstall of the original WM6 rom (in Dutch).
Did not install any new programs lately, or did change anything on the unit...
Don't want to miss my TyTn... so hate to send it away... as many of you I am hooked badly to my beloved digital companion
Greetzz Antal
It acts like hardware incompatible.
How about flashing with WM6 English version.
I don't think it is software problem.
I agree, not likely to be software. It did not get dropped or take a knock did it?
The two issues of pixelation/white screen may, if you are lucky, just be a connector thats loose. The sound I think is unrelated but again sounds like a poor connection at the white rear speaker connector block - not uncommon.
Both of the above could be caused by a sharp knock. There have also been cases of poor battery connections causing problems.
If you have a warranty use it. If not you can follow the dismantling guides or service manual to dismantle - check connections and re-assemble. Be prepared though, that sending it in might still be required!!
Mike
Will send it in
Hi Guys, Thanks fr your replies.
I will take the unit back to the store today.
I am not aware that I bumped it, or neither it has dropped. May be a connection that was allready quite loose to begin with. Lets see what HTC and the store will tell me
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
Antal said:
Strange thing is, that without my sim in it, and not using it, it stays normal... Have put it aside, and used a very old phone instead, and it is still normal..
Click to expand...
Click to collapse
Mmmm... that's important information and changes things a bit. Could be a sim card contact or something about the sim. Anyway it tends to suggest that other thoughts about hardware issues may not be correct!
Hope you find the answer at the store.
Mike
I have bought a used HTC HD2 which freezes very often. Unfortunately I found out that the device freezes when it gets more than 36.5 degrees. I am incapable to make call which take longer than 5 minutes- its very annoying. The problem is, that I can't send the phone to HTC in my country because I got the device from Germany. So I have my warrantly in my country.
The problem exists in Android and Windows Mobile. I have tried many different ROMs. I've read serveral posts about freezing problems and it is definitly a hardware issue.
Is it possible or has someone fixed the freezing and reboot problems with his HD2?
I am very sorry for my bad English.
probably not, had the same overheating/reset loops issue, finished having mainboard replaced under warranty, no problems since
The problem is, that I have no warrantly and replaceing the mainboard cost 100€ or more...
Is there any way to disable the temperature sensor that the mainboard doesn't reboot?
Looks like you bought a flawed phone. Can't you just return the phone to the vendor you bought it from? Or insure it, and claim on it? At one stage I had my phone covered by house insurance, phone insurance and my bank also had it covered as part of a premium account I had with them, surely you have something along those lines you can claim though?
Kalavere said:
Looks like you bought a flawed phone. Can't you just return the phone to the vendor you bought it from? Or insure it, and claim on it? At one stage I had my phone covered by house insurance, phone insurance and my bank also had it covered as part of a premium account I had with them, surely you have something along those lines you can claim though?
Click to expand...
Click to collapse
The problem is that I can't return the phone
I need to fix it myself but I don't now how to do it.
I found a post which maybe help but I am afraid to completlely damage my device.
ilijan said:
had a same problem...
my solution was screawing the middle battery pin under cover...
the hd2 have must have Temperature senzor...
the hd2 have 3 pins under battery cover, 1 = +, 3 = -, and the middle pins is the 2 = ?
i think the middle or the pin nr. 2, is same as ACPI in desktop or notebook, Advanced Configuration and Power Interface,
Operating System-directed configuration and Power Management,
so if your middle pin is screawed, the powermanagement tell to device stop boot!!
or if the pin dont make a contact with battery - the powermanagement canot corectly detect the Temperature and the hd2 owerheat, then randomly restart...
its only my teory, my middle pins was screawed, im take it to the right position and my device worked well... but i want more and more and i broke the middle pin
after that the hd2 boot, and worked but when i want to do restart dont want to boot...
now my hd2 is in service center... so for all i want to say:
warrnig!!! dont youse the power or angry when u want to screaw the pin back
its only my teory, im not the electro technic...
sorry for my english, but i think everybody understand what i want to say
Click to expand...
Click to collapse
Has anyone done this? Or can anyone please share a pic with the three battery contacts because I don't know what's exactly the right position.
if it's overheating that easily, the motherboard needs to be replaced. Not much we can do to help.
Its very strange because 36.5 degrees is not very hot and there are HD2s which work when they get 50 degrees. I don't think that something is overheating. In my view there is something wrong with the temperature sensor. Maybe the sensor is reporting that the device is overheating which isn't true.
Hi,
my HD2 crashed when temperature was more than 34,4°. I observed that this problem gets more and more often. It began about 2 or 3 times a week and ends with crash after 2 min using the device. I gave it to sevice center and they replaced my keyboard. (btw: all Software using a hardware-dependent key is no mor working).
Bernhard
mm2700 said:
Its very strange because 36.5 degrees is not very hot and there are HD2s which work when they get 50 degrees. I don't think that something is overheating. In my view there is something wrong with the temperature sensor. Maybe the sensor is reporting that the device is overheating which isn't true.
Click to expand...
Click to collapse
try using some "Tesafilm", and put it on the battery there where that pi is before screwin it off... maybe that helps.
@mm2700: You've got a PM! I had nearly the same issue here in Austria with a German HD2.
How do you measure the temperature?
mjordan79 said:
How do you measure the temperature?
Click to expand...
Click to collapse
BattClock.
Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
Click to expand...
Click to collapse
My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.
Hi, what happen if you buy the phone from craiglist, how can I return ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica
I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!
This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha
My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.
FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)
Hello,
I fell in the not-so-rare problem of the broken microUSB female plug on the motherboard of my HD2: the phone won't charge or sync at all.
After searching around, I found that quite a few people have gone into my same trouble, because the sync plug is directly soldered on the mainboard and is also the phone part that gets most of mechanic stress during the device's lifecycle.
In a few words: seems that almost all phones will eventually break.
I tried with HTC repair but they refused to repair it both under warranty and under paid repair.
I don't want to throw away my phone after I spent 550€ for it!!! I would like to find a way to revive it!
I currently have two options:
Replace motherboard by myself or with the help of an expert technician
Buy a Powermat charger to charge the phone again
Third option could be buying a Chinese external charger I found somewhere supplied with 3 spare batteries, doing cold swap of each battery when one discharges: not a smart option.
I can't currently find a motherboard for replacement, since the only one on eBay that the seller doesn't refuse to ship to Italy is software-bricked, and I don't have the tools needed to unbrick it.
Option 2 allows me to avoid opening the phone and avoid potential disasters, but it won't allow me to sync the phone via USB. Not even to HSPL it (I love running Android dual boot sometimes when I need to run a certain program unavailable for WP6.5/7).
So, since I really need to synchronize the phone with my computer's Outlook for Calendar and Contacts, and after telling you about my current options, what do you suggest me to do?
Do you think it's possible to sync to WMDC using Bluetooth? (I read that wifi is not an option)
Or, do you know how could I unbrick a motherboard without buying expensive devices? I can travel easily around my country.
I'm open to almost any idea, thank you!!Buying a new phone at its brand-new price is not an option
what reason did HTC give for refusing to repair it?
If you didn't drop it or spill water on it how can they refuse warranty on it?
Warranty refused because they say the defect is unrepairable.
Initially, when they refused warranty repair I thought "OK, it could be wear..." but when I saw the photos of how the plug is soldered to the mobo, I found it's a design disaster!!!! Even I know that the plug accumulates so much mechanical energy during lifetime that if it's not strengthened properly that energy will make the very small solderings crash. This is also why keys are not physically embedded on the mobo!!! You know you could break the keyboard because of wear
HTC then asked me to send the phone for paid repair but again the repair lab refused for unrepairable damage!! Incredible!!!
this is bull****.
If it's "unrepairable" they need to send you a new phone...
I'd call back, that's why there's a warranty, for stuff like this.
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
Click to expand...
Click to collapse
Ya HTC can be so stupid about that sometimes. It's funny on Sprint they would have switched out the phone no questions asked, but with GSM they don't want to do anything for you.
whatever that means I hope they do the right thing.
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
Click to expand...
Click to collapse
Man it sounds like HTC is giving you a load of crap, sucks to hear stories such as yours. HTC should just exchange your HD2 for you in m,y opinion.
You asked about how to get a main board debricked, I just sent you a PM with some information on that.
Oh and "we are investigating", just what is it to investigate. Your HD2 is malfunctioning because of a hardware issue and is still under warranty, they should replace it.
I like your avatar pic too it is cool.
Just to tell you what it finished like.
HTC ultimately replied me "this device won't ever be accepter for repair".
I called a lawyer for that, because I just found that when I powered the phone on, the touchscreen was gone, and I have proof that the touchscreen was still working when I gave them the phone
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