Database Users

My shipment is Missed! your advice please

Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from (www. . . . . .co.uk) website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed (lost) and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.

aiamb1 said:
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from www.company.co.uk website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
Click to expand...
Click to collapse
that website don't work for me????????
and i live in the u.k
i get lead to this http://www.hearstdigital.co.uk/ .....well this is where i get to after a bit of reading.....all seams strange to me....how did you pay....
please don't say western union
i hope brought it on a credit card
how much was each phone? if way cheaper than normal....the alarm bells should have been ringing....very loud!

The forum editor changed my writing to a hyperlink.
I have updated my first post.
I prefer not to announce the company name until the matter is closed negatively with them.
FYI, I paid through google check out service.

The company is one of the official listed retail stores in HTC webite:
http://www.htc.com/uk/where_to_buy.aspx

google the company and see if they have any problems in the past.....
with out naming them....i can't help you.....sorry and good luck

Hello,
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Thanks!
Ashton

AshMa said:
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Click to expand...
Click to collapse
I've had very good experience with clove.co.uk.
The $330 price is suspiciously low - significantly lower than what I've paid for with 2 year contract

I bet it was those horrid people at DHL or BusinessPost.

Thanks DigiMagic, I now agree. But with all the pain issues, I've been reading about here, I think I may hold off on a purchase.

Any Advice gentelmen?

so to the OP you live in the U.S.? where did u order from? if need be PM me, i just ordered from a website this past weekend and want to make sure i didn't order from the one you did

EXPANSYS - HORRIBLE Customer Service

Here has been my experience from Expansys. Please read from the bottom up.
Just a complete lack of customer service. Do you agree?
__________________________________________________________
Ok, well this seems to be a complete lost cause. I have no idea why you don’t want to serve a legitimate customer who is trying to give you money, but because of your absolute lack of service & complete disregard for a customer, I will not only be cancelling my order with you, but will go out of my way to inform as many other people by posting these emails on as many websites, blogs, technology forums & social networks as I possibly can to inform other potential clientele of your grossly poor services.
Thanks for completely wasting my time,
Christopher Maier
From: Christopher Maier
Sent: Wednesday, 4 May 2011 11:19 AM
To: '[email protected]'; '[email protected]'; '[email protected]'
Subject: RE: eXpansys order reference 14KN-0121-B85C
OK, this is just insane. I specifically asked you if & what form of proof of ID you need to continue processing my order. From that, your UK Branch totally ignores me and from the AUSTRALIAN branch, I receive a completely blank email?
I checked my order status through my Expansys online account 15 minutes ago which states that you are currently awaiting stock to complete my order; but on the MAIN PAGE OF YOUR SITE, it states that the SAMSUNG GALAXY S II is IN STOCK with +100QTY available.
This is absolutely appalling customer service, and I think you’d also agree.
I’m going to go out on a whim now and send you attachments of what was ‘sort of’ asked of me in a previous email: “Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?”. If I receive no reply to this email; I am cancelling my order and will place an order through HANDTEC.CO.UK.
Chris Maier
ATTACHMENTS:
(Driver’s Licence)
(Current address on rear of licence)
(CC Details)
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, 3 May 2011 11:25 PM
To: Christopher Maier
Subject: eXpansys order reference 14KN-0121-B85C
From: Christopher Maier
Sent: Tuesday, 3 May 2011 10:11 AM
To: 'UK- Info'
Subject: RE: Order reference 14KN0121B85C
I have had absolutely no request for such information (through email) as of yet. If you could please send me a proper request for all needed information, I will update/send ASAP.
Thank you,
Chris Maier
From: UK- Info [mailto:[email protected]]
Sent: Monday, 2 May 2011 11:06 PM
To: 'Christopher Maier'
Subject: RE: Order reference 14KN0121B85C
Dear Sir,
Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?
Please contact us if you need more information.
Kind regards,
Expansys
From: Christopher Maier
Posted At: lundi 2 mai 2011 12:56
Posted To: eXpansys UK Info
Conversation: Order reference 14KN0121B85C
Subject: Order reference 14KN0121B85C
This is the 3RD time I have send this email requesting information; PLEASE RESPOND.
DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!
- Chris Maier
From: Christopher Maier
Sent: Wednesday, 27 April 2011 9:32 AM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
This is the 2nd time I have send this email requesting information; PLEASE RESPOND.
From: Christopher Maier
Sent: Saturday, 23 April 2011 8:19 PM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
Hello EXPANSYS staff,
For my order: 14KN0121B85C, the status says: AWAITING FURTHER INFO – Followed by
“You are required to send further information before this order can be processed. The request for further information has been sent to you by email. If you have not received an email please contact us.This order is on hold until the information is received. We apologise for any inconvenience this causes.”
I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order.
Kind regards,
Chris Maier

That's terrible. If you had to order from them, you could have tried canceling and redoing your order since they are now in stock and no longer a preorder. But, since you don't have to, glad you canceled and are taking your money elsewhere.
Anyways, they need to do a better job with their customer service, the dates between your first few emails were more than long enough to be replied to.
That being said, I don't know if Handtec is the best choice since they don't even show up as in stock yet and some users are getting tracking numbers while others are not. But I don't know if anyone else is having better service.
Anyways, thanks, I'll probably stay clear of Expansys if I ever have to do something like this.

damn that sucks for you, i went through clove from the start they responded the next working day everytime. soemtimes even same day. hadntec was similar too but clove was better at keeping me upto date which is why i went with them instead. these guys seem to really suck

Did they get any email from you? Seems like maybe your email bounced every time.....

OP: not to be nit picking, but your first email to them simply stated a fact ("I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order."), your second email reminded them that you had stated a fact ("This is the 2nd time I have send this email requesting information;"), and only your third email actually had an explicit question to them ("DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!"), and they promptly answered this one
Then a few emails later you volunteer info to them (drivers license, credit card, address) - identity theft is not wide spread in your area? In the USA a crook can take out a small house loan in your name with this info
Then you receive no response to that from them, and abruptly email them asking to cancel the order? How much time had passed since you sent them the attachments with the info?
You sure there was nothing in the spam folder of your mail client? You have a little kid who might have hit some buttons and deleted a couple emails?
My point is you did not show enough compelling evidence to 100% prove they are bad and remove any doubt. I am not saying they are good. I actually think they are bad, just asking for cleanness.

^ but he wasted 5-6 days.
If they had responded the first time he wrote, he could have submitted the documents on 27th itself and he would have his set flying to him by now. I guess thats his main issue and its completely justified considering they had 2 working days before long holiday to respond.

I too have had problems contacting them by email to cancel an order in the past (sent 3 emails over 4 days without reply), I have found it it's much easier to harass them by phone. Also their stock information system highly confusing and potentially misleading.
Sent from my GT-I9100 using XDA App

zakeen: Yes, I received an email from the UK Branch & an empty email from the Australian Branch.
kreoXDA: Since I pre-ordered on the 19 April, my order status said: AWAITING FURTHER INFO etc. I have ordered many times from overseas and I was expecting them to ask for proof of ID and a copy of a CC statement or utility bill; this is quite normal. I did not receive anything from them asking for this information and emailed them to ask if they needed more information, or to see if the order status was just automated while they were waiting for stock. I am not worried of Identity theft; I know how to cover documents. I think 99% of people would believe that I most definitely have proven that I am in the right here.
Funkym0nkey: Totally agree. This is a HUGE company and someone SHOULD have at least responded.
dimaru: I am in Australia. I would call them if call rates weren't through the roof for international calls and time differences weren't so great. Email is just far better economically. We're all trying to save money these days.

Well I am sorry it was so bad. Shady grey resellers do not provide top notch service. Thanks for sharing your experience.

Oh good! Now that I have an EXPANSYS account, their marketing team is now spamming me with emails telling me that the Galaxy SII is in stock & it's an awesome phone!!
"Christopher, the GALAXY S just got a whole lot better"
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Click to collapse
lol

I just had a call from CT(?) from the Honk Kong EXPANSYS Branch, apologising for their mistakes, blaming it on new staff.
That was nice of her, I guess.

Nexus 4 pre-ordered ?

Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?

r0cketman137 said:
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
Click to expand...
Click to collapse
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.

astalavista_thes said:
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
Click to expand...
Click to collapse
Ok keep me posted.

Thread moved to Q & A section.

emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.

amal94 said:
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
Click to expand...
Click to collapse
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.

astalavista_thes said:
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
Click to expand...
Click to collapse
Hope your right! I just NEED the phone lol
fingers crossed they ship today and arrive tomorrow! :good:

EE Trying To Avoid Honouring Smartwatch Deal

Hi
Just had the following from EE:
---------------
Dear EE Customer,
Thank you for applying for your free Sony SmartWatch 2 as part of the Sony Xperia Z1 promotion. To be eligible for this free reward you are required to have pre-ordered the Sony Xperia Z1 between the 1st September 2013 and 20th September 2013 on EE.
Unfortunately, your details do not meet the pre-order requirements during the designated period. If this is an error and you did pre-order your Sony Xperia Z1, please email us at [email protected] with all of the following information:
1 proof or your pre-order being between 1st September and 20th September 2013 e.g. receipt or email order confirmation
2 telephone number
3 IMEI number
4 the address the phone/EE contract is registered to
Please allow up to 10 working days for a response to your email.
Kind Regards,
The EE and Sony teams
--------------------
And my response:
This is getting ridiculous. My Z1 was pre-ordered on around 13th Sept. I have already made the claim, then at your request, I sent you a copy of the delivery note. This smells like yet another delay tactic.
1) I have attached the invoice once to this email (again)
2) Telephone No is xxxxxxxxxxx
3) IMEI: xxxxxxxxxxxxxxxx
4) Billing addr: xxxxxxxxxxxxxxxx
Please sort this out ASAP, I am getting a very sour taste over this whole affair. If EE offers me something for free to tempt me into signing up for a contract, then I expect a timely fulfilment of what I was offered. Not any old excuse to get out of honouring the deal.
--------------------------------
Very peeved with the cheeky blighter's at EE ...
Nigel

Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.

dagrim1 said:
Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.
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Click to collapse
I'd tend to agree with the overreacting part except in reading the OP's response to EE it appears they'd provided this information already and EE is acting as if this was the first communication. Sounds like EE is very unorganized.

Agreed

Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk

I got a notification around the 9th/10th apologising for the delay and that my watch will be dispatched soon. Then i got a text on friday from dhl to say it's on it's way. and monday lunch time they delivered it.

Got the same email. Sent them my details however I no longer have any order confirmation emails about my Z1. Let's see what happens...
Sent from my C6903 using xda app-developers app

veletron said:
Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Yup, you sure are ( I just didn't really get that from the first post). But sounds like terrible customer service, unfortunately happens too often still. Hope it'll work out in the end!

Pure 64 GB is stuck in US Customs

Posting in case anyone else has this problem. I'll update when anything changes.
I ordered Moto X Pure Edition 64 GB on December 31. Received mail today that it shipped, estimated delivery January 12. FedEx tracking shows it actually shipped January 3rd from Shenzen, China, reached Lantau Island, Hong Kong on January 5, and Memphis, Tennessee 1:18am today, January 6. At 3:01am the status went to "Clearance delay - Import". I saw that other people had customs delays of one to a few days, but I found no threads with the same customs details that FedEx shows for my order. I contacted Motorola support tonight, and the support rep escalated the issue.
Motorola CSR: Hi, my name is [removed]. How may I help you?
Motorola CSR: Hi Greg!
Greg: Hi, my Moto X order appears to be stuck in US customs. The FedEx tracking says:
Clearance instructions from the importer are required.
Recommended action:
Importer must provide instructions.
Reason for delay:
Part number not provided in customer's database.
Recommended action:
Shipper/Consignee to provide part number.
Reason for delay:
Manufacturer name and address or manufacturer identification code (MID) for each commodity required.
Recommended action:
Shipper or Importer must provide manufacturer name and address or manufacturer identification code (MID).
Greg: Maybe Customs does not know the part number for the new Pure 64 GB?
Motorola CSR: I apologize for the inconvenience, no worries let me try my best to help you out.
Motorola CSR: Do you have the tracking number please?
Greg: xxxxxxxxxxxx
Greg: and my order number: xxxxxxxx
Motorola CSR: Let me check on that.
Motorola CSR: Greg, I will escalate the matter to our support team so they will work on the issue.
Greg: ok, thank you
Motorola CSR: Aside from this is there anything else that I could help you with?
Greg: That's all, thank you.
Motorola CSR: Tell me your best contact number please so we can do a call back in 24 to 48 hours?
Greg: xxx-xxx-xxxx. Or email [email protected] is fine.
Motorola CSR: No worries, I will leave this documented for you.
Greg: thank you
Motorola CSR: If you need any more information get in touch. Thanks from Motorola, bye!

greg--p said:
Posting in case anyone else has this problem. I'll update when anything changes.
I ordered Moto X Pure Edition 64 GB on December 31. Received mail today that it shipped, estimated delivery January 12. FedEx tracking shows it actually shipped January 3rd from Shenzen, China, reached Lantau Island, Hong Kong on January 5, and Memphis, Tennessee 1:18am today, January 6. At 3:01am the status went to "Clearance delay - Import". I saw that other people had customs delays of one to a few days, but I found no threads with the same customs details that FedEx shows for my order. I contacted Motorola support tonight, and the support rep escalated the issue....snipped...
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Click to collapse
got the same notification, and i also received a call from FedEx. FedEx said their databases did not contain Radio Frequency info (was missing) and that this delay impacted a large pallet of Moto X phones. Guess Moto/FedEx decided to not worry about customs clearance before shipping and/or thought the issue would be resolved by the time they made it to the US.

cortez.i said:
got the same notification, and i also received a call from FedEx. FedEx said their databases did not contain Radio Frequency info (was missing) and that this delay impacted a large pallet of Moto X phones. Guess Moto/FedEx decided to not worry about customs clearance before shipping and/or thought the issue would be resolved by the time they made it to the US.
Click to expand...
Click to collapse
There appears to be a large shipment of Moto Nexus 6 phones also stuck in customs clearance under very similar curcumstances.

greg--p said:
Posting in case anyone else has this problem. I'll update when anything changes.
I ordered Moto X Pure Edition 64 GB on December 31. Received mail today that it shipped, estimated delivery January 12. FedEx tracking shows it actually shipped January 3rd from Shenzen, China, reached Lantau Island, Hong Kong on January 5, and Memphis, Tennessee 1:18am today, January 6. At 3:01am the status went to "Clearance delay - Import". I saw that other people had customs delays of one to a few days, but I found no threads with the same customs details that FedEx shows for my order. I contacted Motorola support tonight, and the support rep escalated the issue....
Click to expand...
Click to collapse
Looks like our phones are stuck together. I have the exact same thing for my Moto X, called Motorola and they were of no help. Of course, my expected delivery date was today...guess that's not happening.

I do the shipping and receiving for a small company, and I do some international shipping as well.
What has happened to you does occasionally happen. Sometimes there is a valid reason for holding things in customs, and sometimes there isn't. Sometimes the holdup in customs is because someone forgot to punch in a number or two, or the hub got really busy and didn't get to your freight and needed to punch in a reason.
Unfortunately, all you can really do is wait a couple days and see if it clears up... I once had a heater shipping to Canada that was held up in customs for two weeks because someone at the boarder "lost" our paperwork and then "found" it a few days later.

Just got a call from FedEx that the phones associated with my tracking number have cleared customs. Also confirmed via my FedEx customer account.
Sent from my mobile device

FedEx status for my package changed at 9:44 am EST to "International shipment release - Import".

Motorola support escalation team called me, said they received my request for a tracking number for my order... I'm glad I didn't have to rely on them to get my phone through customs.

got my 64 GB version this morning... as an fyi, i let my device update, unlocked the bootloader, booted to TWRP recovery, created an unrooted nandorid, flashed Chainfire's 2.42 Superuser and was rooted ready to go.

Almost received my Pure 64 GB
FedEx attempted delivery this morning, but I wasn't there to sign. It will be in my hands on Friday.

I had the same customs clearance delay notifications show up on Tuesday. Cleared customs yesterday and just got it a few hours ago. ETA was tomorrow so not too bad.