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Good day all
I have set my HD2 to sync with my work email but the problem is that push email doesn't work at all, I have to click on send / receive manually to get my inbox updated. I am sure I did the setting correctly, also I have activated push email.
I dont know why it doesn't work in the htc hd2, my friend has an iphone 3GS and it works perfectly for him, he receives Work emails on time.
is it problem in the Rom it self ? my rom version is 1.48.405.2 (WWE)
can anyone help me please
Have you set the schedule to 'as item arrives'?
padlad said:
Have you set the schedule to 'as item arrives'?
Click to expand...
Click to collapse
yes i did, both peak time & Non-PeaK time set as "as item arrives" even though, it doesn't work
What about when you connect your HD2 into your pc via usb and let it connect via activesync, do you then get your emails?
padlad said:
What about when you connect your HD2 into your pc via usb and let it connect via activesync, do you then get your emails?
Click to expand...
Click to collapse
I had tried to connect it via USB cable, in the begining of the connection when windows mobile device center sync with the HD2, it receives the emails but if the sync process stopped and I kept it connected for a while during that time I cant receive any new email on time and the inbox will not be updated unless I open windows mobile device center again and click on the Sync icon and after it sync again the inbox will be updated.
this mean even when I connect it via usb , it will not receives any new emails on time. it will only receive during sync process
Even though my push email is working i'm not convinced its working 100 percent of the time but i have always put this down to it being my push email provider's fault. Are you trying to use the GMail push email service? I ask because that is notoriously unstable. Can you try another push email service? Maybe GMail's sevice if you are not already using it?
padlad said:
Even though my push email is working i'm not convinced its working 100 percent of the time but i have always put this down to it being my push email provider's fault. Are you trying to use the GMail push email service? I ask because that is notoriously unstable. Can you try another push email service? Maybe GMail's sevice if you are not already using it?
Click to expand...
Click to collapse
actually the push email service that I am trying to use is the one for the company I am working for (my employer email) and as I told earlier my friend has an Iphone 3GS and it is working perfectly with him. we are both working in the same company, his Iphone can push email but my hd2 cant...
AbdullahT said:
actually the push email service that I am trying to use is the one for the company I am working for (my employer email) and as I told earlier my friend has an Iphone 3GS and it is working perfectly with him. we are both working in the same company, his Iphone can push email but my hd2 cant...
Click to expand...
Click to collapse
Hi - I have the push email working fine with my employer's Exchange server, using HD2 with 1.48 ROM, so it should be possible to make it work.
One suggestion - delete the current Outlook account in Windows Mobile Device Center, and delete it from the HD2 as well. Then create the Outlook account again, making sure to do this on the HD2 disconnected from Windows Mobile Device Center, i.e. using the HD2 standalone over wireless or 3g connection.
You might want to unselect Calendar and Contacts sync until you have email sync working. You can configure the sync for them again afterwards.
This is just my personal experience but I have found it much more reliable to initiate the Outlook setup standalone from the phone. Good luck !
Jon.
jh9957 said:
Hi - I have the push email working fine with my employer's Exchange server, using HD2 with 1.48 ROM, so it should be possible to make it work.
One suggestion - delete the current Outlook account in Windows Mobile Device Center, and delete it from the HD2 as well. Then create the Outlook account again, making sure to do this on the HD2 disconnected from Windows Mobile Device Center, i.e. using the HD2 standalone over wireless or 3g connection.
You might want to unselect Calendar and Contacts sync until you have email sync working. You can configure the sync for them again afterwards.
This is just my personal experience but I have found it much more reliable to initiate the Outlook setup standalone from the phone. Good luck !
Jon.
Click to expand...
Click to collapse
thanks Jon. I will do as you suggested and hopefully it will work.
I will advise later.
I have the same problem. My device was v1.43.
updated to 1.48, push didnt work.
updated to 1.61, push email still doesnt work for me. My exchange server is from the company i work for too. Many other employees use Blackbery Bolds and they keep receiving mails as they arrive but i have to send/receive.
yes i chose the option to receive `as items arrive`.
go get Flexmail...fantastic app...specially now that its on sale for US$ 4.97 if you buy from WebIS site direct
Have you tried to configure your exchange account directly in ActiveSync on your phone ?
AbdullahT said:
thanks Jon. I will do as you suggested and hopefully it will work.
I will advise later.
Click to expand...
Click to collapse
No, Luck Jon. I had tried your suggestion and still it doesnt work
blackheart2925 said:
go get Flexmail...fantastic app...specially now that its on sale for US$ 4.97 if you buy from WebIS site direct
Click to expand...
Click to collapse
I will give it a try
Zunzun said:
Have you tried to configure your exchange account directly in ActiveSync on your phone ?
Click to expand...
Click to collapse
Yes, I configure it from my phone.
but actually not from activesync, i configure it from the email tab in htc manila
it seems push email doesnt work on the HD2..
I tried all possible solutions but no chance to solve this issue
Have you tried push mail with Gmail? If it works then it should be incompatibility issue or VPN access that restrict HD2 from accessing the company's email server.
My push with Gmail works perfectly. And I didn't setup using ActiveSync.
>>it seems push email doesnt work on the HD2.
I guarantee it does, I've both an iphone and HD2, whilst making the transition from iphone to HD2, both phones have the same email account configured (zarafa a linux replacement for exchange server with z-push ) and emails arrive more or less simultaneously to both devices.
Maybe you'd like to post your email settings and i'll compare them to my own.
AbdullahT said:
it seems push email doesnt work on the HD2..
I tried all possible solutions but no chance to solve this issue
Click to expand...
Click to collapse
It does. Just try and config a Gmail Exchange account in Active Sync, it should work. If it doesnt, there's a problem with your phone.
Got the same problem. And also running before same mailbox with a iPhone. (works great). Same mailbox is now also running on a iPod touch.
Push doesn't work, from the beginning. My outlook account is from a hosted exchange server. I'm gonna try to remove and perhaps try with another mailbox (never used by iphone/ipod).
Update: Did some tests. With another provider (T-mobile) it works. With KPN Hi it doesnt. Seems like some providers doesnt support SSL.
Hi
I have been testing a DesireHD Rom Port to HD2.
I'm posting this just to let you know that if you have Exchange 2010 you may have a problem with DesireHD. (exchange 2007 with sp is ok)
The problem is:
I can sync, contacts, calendar, download emails, delete emails but I can't send emails or download attachment.
It does not show an error it just does not send the email or does not download the attach
This is happening with any Desire HD ROM port I have test .(no problem with regular desire Rom )
I have been search in Google and looks like the problem is that Exchange 2010 has a new ActiveSync protocol EAS 14 and the Desire HD Rom is using this new protocol. Normal desire uses EAS 12
I have found a fix for Iphone 4.0 that was having the same problem.
http://www.jimgoings.com/2010/08/fix-for-iphone-ios-4-and-exchange-2010-active-sync-issues/
Hope this is fixed on the real device..
Iosur
M_T_M said:
This thread has been re-opened, link has been restored, and .CONFIG has been attached to first post, and the webmaster appears to have addressed the blog header page vulnerability that existed.
Should be safe now.
Carry on.
Cheers,
Click to expand...
Click to collapse
Thank you!!
HI
I don't want to double post..
if anyone is interested, there are more users with the same bug
you can check at
http://forum.xda-developers.com/showthread.php?t=797720
Hope HTC fix this issue with DesireHD.. because if it does not, there is a problem with exchange 2010 and also with any service that using EAS14 like hotmail.com
Iosu
Received my Desire HD today. I use Exchange 2010 SP1, and can confirm that I cannot send emails or download attachments. If I change the settings to automatically download them or select to download them individually, it does not download - I get a "Network Error" message.
Also, if I link a contact to Facebook or Twitter then contacts stop synching with Exchange - I get a "Sync Protocol Error" message.
I'm very disappointed that HTC's "flagship" product does not work correctly with Exchange 2010.
Everything worked great with the Desire, but Desire HD is very problematic.
wb9999 said:
Received my Desire HD today. I use Exchange 2010 SP1, and can confirm that I cannot send emails or download attachments. If I change the settings to automatically download them or select to download them individually, it does not download - I get a "Network Error" message.
Also, if I link a contact to Facebook or Twitter then contacts stop synching with Exchange - I get a "Sync Protocol Error" message.
I'm very disappointed that HTC's "flagship" product does not work correctly with Exchange 2010.
Everything worked great with the Desire, but Desire HD is very problematic.
Click to expand...
Click to collapse
That is way a post this threat.. to bad they did not fix the issue..
Have you contact HTC support?
Iosu
iosub said:
That is way a post this threat.. to bad they did not fix the issue..
Have you contact HTC support?
Iosu
Click to expand...
Click to collapse
Yes, submitted a support request on their website about 15 minutes ago. No response yet. As soon as I get a response I will post it on here.
wb9999 said:
Yes, submitted a support request on their website about 15 minutes ago. No response yet. As soon as I get a response I will post it on here.
Click to expand...
Click to collapse
Great!
thank you
Got mine today. It works perfectly with Exchange 2010 with our set up at least. Outside and inside the network.
brokensocialsteve said:
Got mine today. It works perfectly with Exchange 2010 with our set up at least. Outside and inside the network.
Click to expand...
Click to collapse
Do you have more info about your setup?
Info Need it:
Do you have Exchange 2010 SP1?
Do you have a firewall? ISa Server or TMG?
Can you check if you are using EAS 14 or EAS 12? This info is on OWA /Options/All Options /Phone/ Select the Phone and Details.. Down in the page there is the info
Thanks!
eas14 and unable to send mail, update contacts or download attachements.
This euh ... sucks!
There is an email.apk from stock android 2.2 that does work, but rather see htcemail work.
I've received a disappointingly generic response from HTC today, which really does not answer my issue. I've sent a reply today, so I will probably have to wait another 2 days for a response.
Response from HTC:
Thank you for contacting us
I am sorry that you have been experiencing problem with your handset
please make sure you followed the below steps;
Synchronizing with a Microsoft Exchange ActiveSync account
You can only add one Microsoft Exchange ActiveSync account on your phone. You can sync with Microsoft Exchange Server 2003 Service Pack 2 (SP2) or later.
Press HOME > MENU, and then tap Settings > Accounts & sync.
Tap Add account > Exchange ActiveSync.
Enter the Exchange ActiveSync account details, and then tap Next.
Your corporate Exchange Server must support auto-detect for the phone to automatically set up the Exchange ActiveSync account. If your corporate Exchange Server does not support auto-detect, you will need to enter your Exchange Server settings after you tap Next. Ask your Exchange Server administrator for details.
4. Select the types of information you want to synchronize, and then tap Finish setup
Managing your accounts
Changing general sync settings
Press HOME > MENU, and then tap Settings > Accounts & sync.
Select or clear the following:
Background data. If this is selected, applications can send and receive online account information even if you are not currently using them.
Auto-sync. If this is selected, applications can use the sync schedule defined in the account settings. If this is cleared, you will need to sync accounts manually
Changing account settings
You can change settings such as the sync frequency and the types of information synchronized, the kinds of notification you receive, and the way that account information is displayed.
Press HOME > MENU, and then tap Settings > Accounts & sync.
Tap the account that you want to edit.
Edit the account settings.
Synchronizing an account manually
Press HOME > MENU, and then tap Settings > Accounts & sync.
Tap the account that you want to sync.
Tap Sync now.
I've also mailed HTC about this issue, no response yet.
p.s. the response you got is lame; they tell you how to set up the sync but not how to fix their faulty implementation of it.
I've had another reply from HTC. It is as useless as the first reply:
I am sorry that the service is taking more than one occurrence to resolve your problem We advise you to clear the email application from manage applications and restart your phone please Android 2.2 From the Home screen, press the Menu key. Tap Settings. Tap Applications. Tap Manage Applications. Tap All. Tap the application in question. (e-mail ) Tap Clear Data. In addition to this you can deleting and recreating the Exchange sync account on your phone please
I've always had HTC phones for the since Orange SPV in 2002(?). I've never had to contact HTC support before this week. If this is how bad HTC support is then I will never be buying another HTC phone. They've lost my support and custom now. Doesn't look like they will even accept there is an issue synching with Exchange 2010, so no chance of a fix anytime soon.
wb9999 said:
I've had another reply from HTC. It is as useless as the first reply:
I am sorry that the service is taking more than one occurrence to resolve your problem We advise you to clear the email application from manage applications and restart your phone please Android 2.2 From the Home screen, press the Menu key. Tap Settings. Tap Applications. Tap Manage Applications. Tap All. Tap the application in question. (e-mail ) Tap Clear Data. In addition to this you can deleting and recreating the Exchange sync account on your phone please
I've always had HTC phones for the since Orange SPV in 2002(?). I've never had to contact HTC support before this week. If this is how bad HTC support is then I will never be buying another HTC phone. They've lost my support and custom now. Doesn't look like they will even accept there is an issue synching with Exchange 2010, so no chance of a fix anytime soon.
Click to expand...
Click to collapse
I cant belive it!!!! what support is that???
I think XDA should post this problem on the First page.. on www.xda-developers.com
maybe then HTC will move to fix it..
Iosu
got a reply
Thank you for bringing the issue to our attention. In regards to your handset I can help you with that. I am sorry that you have been experiencing problem with your handset
Could you please provide us your handset software information and then your issue will be given to the escalation team immediately, and we will get back to you as soon as we receive information about your case
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10NLCW43ENAxxxxxx.
Click to expand...
Click to collapse
New mail:
Thank you for bringing the issue to our attention ; your issue will be given to the escalation team immediately,
and we will get back to you as soon as we receive information about your issue
Click to expand...
Click to collapse
Let's see what happens, their time starts now
Same problem here. Can't sync the Calendar from DHD to Exchange and can't send any emails.
I hope there will be a fix soon. Besides calling I practically only use the phone for email and calendar.
Does anybody have a example or general email which I can send to HTC about this problem?
Thanks in advance.
Did you guys installed the new OTA update and tried out if it works with the new software??
Doesn't seem to make a difference...
Sent from my Desire HD using XDA App
same problems here.. 2010 sp1, device showing as E14.
unable to send, download attachments or update contacts.
It appears the Desire Z is suffering from the same issue that the DHD had here - http://forum.xda-developers.com/showthread.php?t=797733 .
It has since been fixed on the HD.... c'mon HTC, release an OTA update already!
Anyone else experiencing this?
Otherwise, fab phone...
I'm suddenly glad my work uses Exchange 2007
blk_jack said:
I'm suddenly glad my work uses Exchange 2007
Click to expand...
Click to collapse
exchange 2003 for me.... no issues.
fatality88 said:
It appears the Desire Z is suffering from the same issue that the DHD had here - http://forum.xda-developers.com/showthread.php?t=797733 .
It has since been fixed on the HD.... c'mon HTC, release an OTA update already!
Anyone else experiencing this?
Otherwise, fab phone...
Click to expand...
Click to collapse
What client are you using? the touchdown client works very well...... the Z is the 2nd android device I am using touchdown on.
CarlGalgano said:
What client are you using? the touchdown client works very well...... the Z is the 2nd android device I am using touchdown on.
Click to expand...
Click to collapse
Yeah, Touchdown works fine but HTC mail (built in ActiveSync) blends the calendar and contacts into Sense so well... just have to wait I suppose...
I'm using HTC Sense's mail client with Exchange 2010 and all is fine?!
fatality88 said:
Yeah, Touchdown works fine but HTC mail (built in ActiveSync) blends the calendar and contacts into Sense so well... just have to wait I suppose...
Click to expand...
Click to collapse
htc's sense client does look pretty nice, but i use touchdown's alert rules quite a bit (ie if a server goes down play a sound until i pick up the device and do something).
zappoo said:
I'm using HTC Sense's mail client with Exchange 2010 and all is fine?!
Click to expand...
Click to collapse
Have you tried to send an email? (It look like it sends but doesn't actually go anywhere)
Have you tried to open any attachments?
Damn. You are right. Can't send mail. So still no fix?!
So i have a work-around after reading the above and other forums.
i turned off "Exchange" sync in my phone for email – left it on for calendar as i like the HTC calendar widget.
Then installed this stock email APK
http://denness.net/Email.apk
Then set it up to sync JUST email..
Then changed the "Mail" (HTC) icon on my home sceren to the "Email" (Stock android) icon.
Now all works well.
The HTC mail app is a BIT nicer – but not by much. The stock app is pretty good too.
So until HTC release an OTA update for this problem (like they have for HTC Desire HD), the above is a reasonably good work-around.
Wonder if we should contact HTC to tell them? Or will they issue an update soon enough?
When using the HTC app, the EAS version reported by webmail is 14.
When using the stock android app, the EAS version is 12.
zappoo said:
So i have a work-around after reading the above and other forums.
i turned off "Exchange" sync in my phone for email – left it on for calendar as i like the HTC calendar widget.
Then installed this stock email APK
http://denness.net/Email.apk
Then set it up to sync JUST email..
Then changed the "Mail" (HTC) icon on my home sceren to the "Email" (Stock android) icon.
Now all works well.
The HTC mail app is a BIT nicer – but not by much. The stock app is pretty good too.
So until HTC release an OTA update for this problem (like they have for HTC Desire HD), the above is a reasonably good work-around.
Wonder if we should contact HTC to tell them? Or will they issue an update soon enough?
When using the HTC app, the EAS version reported by webmail is 14.
When using the stock android app, the EAS version is 12.
Click to expand...
Click to collapse
I've just set up an IMAP account for the time being...
might drop HTC an email today if I get bored @ work - can't hurt.
Can you set up an Exchange account as IMAP? What do you "lose" this way?
I guess it won't fix the issue of not browsing the corporate address book right?
zappoo said:
Can you set up an Exchange account as IMAP? What do you "lose" this way?
I guess it won't fix the issue of not browsing the corporate address book right?
Click to expand...
Click to collapse
You just need IMAP enabled on the server.
Of course this only does mail, but you can still sync your contacts/calendar with activesync(just not the mail).
You can't seem to update contacts on the phone either (but I can live with that until they fix it).
Calendar syncs both ways ok (from what I can see).
and unfortunately no, you can't browse the corporate address book...
Questions about Sense Exchange client features
I can not find them anywhere!!
HTML emails? (I'm on exchange 2007)
Contact and Calendar categories
Contact and Calendar category color (label)
Email Move to folder?
Server search
Many thanks.
vittogn said:
I can not find them anywhere!!
HTML emails? (I'm on exchange 2007)
Contact and Calendar categories
Contact and Calendar category color (label)
Email Move to folder?
Server search
Many thanks.
Click to expand...
Click to collapse
I see you are coming from Windows Mobile (looking at your previous phones).
Not all ActiveSync options are available in Android...
Did anyone contact HTC re the HTC mail app not working with Exchange 2010?
Seems strange that HTC issued an update to the HTC Desire HD OTA to fix this (they changed the version of ActiveSync (AES) from 14 back to 12).. but not yet for the Desire Z??
zappoo said:
Did anyone contact HTC re the HTC mail app not working with Exchange 2010?
Seems strange that HTC issued an update to the HTC Desire HD OTA to fix this (they changed the version of ActiveSync (AES) from 14 back to 12).. but not yet for the Desire Z??
Click to expand...
Click to collapse
I dropped HTC a support request through their web page yesterday, referring to the Desire HD fix etc. Haven't heard anything back yet (not holding my breath).
Suggest you do the same - the more people complaining, the more likely they are to fix it...
I've also done the same.. let's see what happens!
Desire Z in combination with Exchange 2010 OWA EAS Policy
We have the same issue here at my work.
We ordered 45 HTC Desire Z phones, and me and my colleagues are one of the lucky ones to get a new business phone
We have a Microsoft Exchange 2010 Mailserver with ActiveSync OWA email services enabled. We make use of the Activesync EAS Policy (EAS14?) that enables Remote Wipe, requires user to set a system pin (simple pin) and uses phone encryption.
Now on all other HTC phones (HD2, Desire standard, Touch Pro 2) we have no problems using this phone and exchange 2010 with policy combination.
The HTC Desire Z has some other Email client that cannot handle this Policy..
Tuesday i contacted HTC Benelux (NL) but the problem was not yet known there.. i believe the combination of the Desire Z with Exchange 2010 and a EAS policy is quite unique, so worldwide there are not a lot of users that have problems i think..
HTC is still investigating on my Incident, and they are now using a test account on my Exchange OWA. I really hope they bring out a fix soon.. i'm not about to change my Policy settings, and licensing 45 phones with Nitrodesk Touchdown is not really part of the plan..
Good that HTC are investigating. You should mention to them that the HTC Desire HD had identical problems and HTC issued an over-the-air (OTA) update that fixed it - by changing the EAS policy back to version 12..
PLease keep us informed!!
Hi,
Using the default email client on Nexus 4 latest factory build of 4.4 - and wanted to report a problem
If I receive an email send in plain text (from iphone is my test) - the attachment (*.jpg) does not appear. If I check the same email on a different machine etc - all is fine.
Anyone have a solution to this? Or am I the only one? I am using Yahoo mail and connect via IMAP
Thanks
J
pooblej said:
Hi,
Using the default email client on Nexus 4 latest factory build of 4.4 - and wanted to report a problem
If I receive an email send in plain text (from iphone is my test) - the attachment (*.jpg) does not appear. If I check the same email on a different machine etc - all is fine.
Anyone have a solution to this? Or am I the only one? I am using Yahoo mail and connect via IMAP
Thanks
J
Click to expand...
Click to collapse
Still have this issue - I must be the only person who has this problem then ... strange as I know of another user (not rooted like me).
Anyone else having issues?
https://code.google.com/p/android/issues/detail?id=62805
pooblej said:
Still have this issue - I must be the only person who has this problem then ... strange as I know of another user (not rooted like me).
Anyone else having issues?
https://code.google.com/p/android/issues/detail?id=62805
Click to expand...
Click to collapse
Sending as HTML with attachment appears OK
Sending as Plain text with attachment appears OK
Sending as Rich text with attachment appears OK
Must be something strange when sent from Iphone... any ideas?
More info
The problem does exist as confirmed here
https://code.google.com/p/android/issues/detail?id=62743
If anyone could tell me how to amend the inline MIME part handling of the function MimeUtility.collectParts() - I would be very very grateful!
Or does anyone have 4.3 stock email client???
inline attachments do not work if the sender sends an email from an iPhone... Can anyone help resolve this? Thanks
pooblej said:
inline attachments do not work if the sender sends an email from an iPhone... Can anyone help resolve this? Thanks
Click to expand...
Click to collapse
Bounce - can anyone else test this? Just send an attachment photo from an iphone to a nexus4 running 4.4.2 default email client (Not the gmail one). The only solution so far I have found is to use k9 email client rather than the default.
Can anyone else help test this?
I've recently updated my Galaxy S5 to Android 5.0 (stock rom!). So far all is working fine, with one exception: I've set up an active sync connection in the samsung mail client to our company-mailserver (Exchange 2013), and I can get all mails, calender, contacts and so on... but when I receive a calendar-invitation I cannot open it! I also cannot open accept-notifications in my inbox on Android (from calendar-invitations which I've send out using Outlook on my PC). This is very bad for me, and so far the only bug I've found in my device. Just to be complete: I've used Touchdown as mailclient on Android in the last couple of years, and I've decided to switch to the stock-mailclient because of the clean interface in material-design here - in comparisation the interface of Touchdown is "historical".
can anyone help me out with my problem?
many thanks
Gerald
Hi Gerald,
did you ever solve this issue? I am facing the same problem with lollipop galaxy s5 device on exchange 2007 and 2p13
thanks
Andy