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I reserved my Epic 4g at my local Sprint retail store, and while it comes out August 31st, my contract doesn't expire until October (Premier 1yr upgrade). Last time I came in they let me upgrade a month early and I was wondering if they would do the same in this case, or is that frowned upon without circumstances? Last time I upgraded from Blackberry to HTC Hero cause my Blackberry was wigging out. My Hero has a little chip on the end call button (cheap plastic crap) so maybe I could fuss that out of them? Any suggestions?
kidstechno said:
I reserved my Epic 4g at my local Sprint retail store, and while it comes out August 31st, my contract doesn't expire until October (Premier 1yr upgrade). Last time I came in they let me upgrade a month early and I was wondering if they would do the same in this case, or is that frowned upon without circumstances? Last time I upgraded from Blackberry to HTC Hero cause my Blackberry was wigging out. My Hero has a little chip on the end call button (cheap plastic crap) so maybe I could fuss that out of them? Any suggestions?
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Click to collapse
Early upgrades are available depending on contract end dates. If you have a month left on your contract you can pay an extra $25 and get an early upgrade...
kidstechno said:
I reserved my Epic 4g at my local Sprint retail store, and while it comes out August 31st, my contract doesn't expire until October (Premier 1yr upgrade). Last time I came in they let me upgrade a month early and I was wondering if they would do the same in this case, or is that frowned upon without circumstances? Last time I upgraded from Blackberry to HTC Hero cause my Blackberry was wigging out. My Hero has a little chip on the end call button (cheap plastic crap) so maybe I could fuss that out of them? Any suggestions?
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Is your actual contract about to expire in a month or are you just eligible for a premier account upgrade in a month?
still dont matter, its gonna be 350 with taxes, its not instant.
I'm on my 5th moment and its still being a pita to get the uprade pushed up. I am waiting on the decision of [email protected]
Sent from my SPH-M900 using Tapatalk
If you're on a 1 year upgrade path, as the main line on a premier account, you won't get an early upgrade easily. Lightning has a better chance, to be honest...
entropism said:
If you're on a 1 year upgrade path, as the main line on a premier account, you won't get an early upgrade easily. Lightning has a better chance, to be honest...
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Not really....
colk said:
I'm on my 5th moment and its still being a pita to get the uprade pushed up. I am waiting on the decision of [email protected]
Sent from my SPH-M900 using Tapatalk
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If you're on your fifth (5th) Moment, then you should try calling in to tech support and not being rude..... You will most likely end up being transferred to MDE which is an advanced level of specialized support who , if it is in fact your 5th Moment and everything on your account is legit, could look to see what other devices are available to replace the Moment with. But you have to be willing to perform all of the steps of troubleshooting they ask you to and BE NICE!!!!!!
As for the topic at hand..... if you are going to complain about the chipped END button I hope you get nothing done for you. Sprint techs waste more time dealing with people calling in to get something for nothing than they do on any other task. If you chipped your END button, that's YOUR issue. Or if you honestly feel it is a defective device, hit up hTC before you go blaming Sprint and grow up, get a job, and buy your EVO in a month when you are eligible..... It's people like you that drive up cost of service because in order to provide somewhat decent service to people that need it they are having to hire countless support reps to take calls from people just like you!
Yep I was nice and they are esclating it up to Ceo level to get it approved
Sent from my SPH-M900 using Tapatalk
colk said:
Yep I was nice and they are esclating it up to Ceo level to get it approved
Sent from my SPH-M900 using Tapatalk
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LOL so you think
I think chipped end button is very common, I have it myself and take very good care of my hero. However its cosmetic defect so I don't think they will do anything. My upgrade is oct 1st and ima try and go get early upgrade too. Last time I just asked nicely and they let me do it, so hopefully I get lucky again
Sent from my HERO200 using XDA App
As for the topic at hand..... if you are going to complain about the chipped END button I hope you get nothing done for you. Sprint techs waste more time dealing with people calling in to get something for nothing than they do on any other task. If you chipped your END button, that's YOUR issue. Or if you honestly feel it is a defective device, hit up hTC before you go blaming Sprint and grow up, get a job, and buy your EVO in a month when you are eligible..... It's people like you that drive up cost of service because in order to provide somewhat decent service to people that need it they are having to hire countless support reps to take calls from people just like you!
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wow umadbro? I was just stating a fact. I also have dust under my screen but luckily I'm not one of those anal retentive customers you think ties up your service lines. Both are wide spread issues with the device, and I take very very good care of my device. It's probably fallen off my bed stand once and maybe dropped once in the whole 9 or 10 months I've had it. Besides, I was just wondering what my chances were, even with adding the cosmetic damage. I've been with Sprint for 5 years and they've been nothing but good to me, so I figure I'd just go in to the store and ask nicely. If not, I can wait another month for the 1yr premier upgrade.
kidstechno said:
wow umadbro? I was just stating a fact. I also have dust under my screen but luckily I'm not one of those anal retentive customers you think ties up your service lines. Both are wide spread issues with the device, and I take very very good care of my device. It's probably fallen off my bed stand once and maybe dropped once in the whole 9 or 10 months I've had it. Besides, I was just wondering what my chances were, even with adding the cosmetic damage. I've been with Sprint for 5 years and they've been nothing but good to me, so I figure I'd just go in to the store and ask nicely. If not, I can wait another month for the 1yr premier upgrade.
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Cosmetic damage means nothing, its labeled under wear and tear. After a few years your cars paint job isn't going to be so crisp anymore
Im glad someone said something on here about getting an early upgrade. So my upgrade is October 1st, and i got to thinking. If i can get this phone faster i will. So i called sprint and asked if i could have my upgrade bumped up a month earlier so i could order the phone and have it shipped to my door. The lady told me that the only thing she could do is move my upgrade up to September 18th. She said with all the preorders and in store walkin reserves its gonna be hard to get one on launch day, but thats what they say about every new smartphone. So now all i have is to do is wait 22 days plus shipping and i'll have my new phone,
I called in today and they moved mine from oct 1st, to sept 15! I just asked nicely and they were cool about it. Ima probbably hit up best buy or radio shack on 15 and grab one with no mir
Sent from my HERO200 using XDA App
Told you guys
I called CS and asked about bumping my upgrade to August 31st from October.. they said it shouldn't be a problem, but that it's at the stores descretion to make that call. I am not a premier customer... so maybe I have a chance.
Back when the Evo was coming out, I talked to them about bumping up my upgrade. I only asked about the one line, but they bumped up both lines.
Did the store bump you or did someone from CS do that?
Yea if your contract is about to expire they might move it a month, I'm premier so its my 1 year upgrade so less flexibility since i still have a year left on contract
Sent from my HERO200 using XDA App
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
Lol here we go again!
This saved me from looking thru anything for an answer thanks dude.
funny a lady from sprint that i have been talking to since my data troubles have started told me the only line on the contracts that would be affected would be the PRIMARY . all other upgrades stay and are safe . and that i would have lost it on April 1st
/shrug who is telling the truth .
i burnt my upgrade for my daughters shift in fact i was told i did the smart thing buy burning my upgrade ( im the primary ) or i would have lost it
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
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I can tell you that your upgrade will not be there April 1st.
Just giving you a realistic expectation.
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
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That's what the letters they mailed out weeks in advance were for.
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I just emailed them. I guess I'll find out more about this tomorrow. If they say what this guy was telling me then you best believe I'm saving that email *evil grin* lol
Just text upgrade to 1311 and you should find out the date and what you qualify for.
vWvSTATICvWv said:
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
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Aren't sprint reps known for spewing BS? Don't u guys ever learn not to listen to sprint reps????
Yea hate to say it, but he lied to you (or he's just stupid). Either way, you arent getting your upgrade after april 1st.
But then again, if you really want to try, go back to that store, have that guy print out a sheet of paper, or write on paper, that says you WILL get your upgrade on that date, and have him SIGN IT. That way you will have SOME leverage come June. It may not work, but its worth a shot.
im0rtalz said:
Just text upgrade to 1311 and you should find out the date and what you qualify for.
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i just did that and no dates were given except i am available for the upgrades. does this mean i can wait until the 3d release?
They gave you 2-3 months notice they are taking it away. DUR DUR DUR.
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
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Yes, this will work. This is actually what a couple of Sprint customer service employees suggested I do. I've already upgraded my plan to the ED 3000. Now I just have to wait 90 days and hope I can get the phone through wirefly and downgrade to the 1500 at the same time (anyone know if I can do this). I know wirefly has something about not changing your plan for 6 months after getting the phone. If I can't do that, I'll probably just buy it through Sprint; wirefly's additional ETF scares me. Haha.
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
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It only has to be active for 90 days, according to Sprint's website.
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
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Only 3 months, that's all.
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
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Click to collapse
IT will Work!
Here's the low down...
I called on the 21st asking if my upgrade will change once april comes by...the stupid lady said no....after much research i found out that my upgrade will be indeed gone....
I called again on the 23rd...and talk to another lady and she said that i will lose upgrade...I demanded that i was promised an upgrade therefore i should get it...then i got transferred to a lead specialist...She wasn't very nice i was arguing on the phone that its unethical for youn guys to promise me something and turn arround and say sorry you can't have this...
She said she would issue a corrective action to her employee that told me i can keep my upgrade...I told her thats only benifiting Sprint becuase a corrective doesn't help me get my upgrade...
I got transfered to account services...explained the whole thing again. and then i got transferred to this supervisor guy...
He asked where i worked, i said target...he said ok. if we put you on the 89.99 plan and take twenty % off you'll only be paying 3 dollars more than you would be now, and come july 1st (the day i was supposed to get my upgrade) I can get my EVO 3D and than downgrade to the 69.99 plan and still keep my 20% off...So yes it will work
Cliff notes: yes you can switch to 89.99 plan and wait 3 months then you can get your phone and go back to 69.99.
BUT YOU HAVE TO DO THIS BEFORE APRIL 1st. Act fast...there's less than 3 days left for this deal...
Yeah this suck I got my wife and epic today to waste the upgrade and depends on EVO getting official gingerbread or no I will buy gull price the EVO 3D or get the ipad 2
Sent from my PC36100 using Tapatalk
For those of you preparing to make the jump from the HEROCs that have served us well, the dev community has claimed a victory today!
"There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we've listened. Today, I'm confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience," Peter Chou, CEO of HTC
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http://www.facebook.com/HTC/posts/10150307320018084
From Engadget
The homebrew community may mourn HTC's Thunderbolt, Incredible S, Sensation and EVO 3D, but the company's controversial policy of locking bootloaders is no more. Following a tease yesterday, HTC CEO Peter Chou has decreed from on high -- namely, HTC's Facebook page -- that future devices will be open.
We're holding out hope that this policy will also be retroactive, but this is very welcome news regardless. Ball's in your court, Motorola.
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http://www.engadget.com/2011/05/26/htc-officially-dissolves-locked-bootlader-policy/
Hopefully they include the EVO 3D, and not start with all devices released after..
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It's comforting to know that corporations are capable of listening to the needs of their customers at this level
kyouko said:
Hopefully they include the EVO 3D
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They did!!!
Holy **** thats amazing! I will never buy a different manufacturer. That was fast, and impressive. You got a link on that evo 3d confirmed?
I got an email back from Peter Chuo, unlocked 3D, I'll upload it later. I wonder how they'll do it? Release the key, our OTA, that is the question...
Here's the email
"Reduce the potential quality problem that might occur when users upgrade their phone"..... what a crock. I appreciate that they unlocked them but wheres the honesty? They didn't want home brew devs dipping into their sauce anymore. Same reason they won't release drivers. Makes me wonder if the 3d drivers will be opened or not, if so then we'll be in the same situation with s0bes kernel now. The whole reason I want that phone is the 3d cam duh. Guess we'll see right?
®patience is a virtue©
they will probably alwasy have proprietary drivers because sense is there baby and will never be open source.
without sense htc would be the same as everyone else.
il Duce said:
Here's the email
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I just replied to him asking about the encrypted kernel and recovery, and whether those too would be unlocked. I assume so, but I am curious. I guess technically it won't matter because if the bootloader is s-off we can do whatever we want anyway
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
pstevep said:
this puts the 3d right back at the top of my list.. come september when my rebate is due, boom more htc goodness.. this is why i have stuck by them for my past 4 phones..
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If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
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I can confirm the above.
I initially called Sprint because I wanted to prepare for the release of the EVO 3D. I did not want to pay anything more than New Customer Pricing. I was prepared to cancel the contracts of each of the two lines on my account. The Contracts for the account expire in Oct 2011, so the ETF for each line would be $50. The beautiful part is at a certain point before the contract expires, the ETF flat lines at $50 and you have bargaining power if you can accept the fee.
I called Sprint and advised what I was trying to do. I told them that I wanted new customer pricing and I was willing to cancel my account and go elsewhere if I needed to. I really didn't want to leave Sprint, but you got to play hardball. I was transferred to the Retention department to handle my case after I mentioned the Hot Button word "Cancel", but I wasn't actually ready to cancel, just asking questions. I guess they don't mess around when you say this. After the rep clairified what it was that I was trying to do and after clairifying that I was doing this for a phone that was comming soon, she flagged my account for new customer picing which to my surprise, is virtually the same pricing someone within the upgrade period is given. I was not aware Sprint was doing this as it hadn't always been this way. The rep advised that it would take a few days to take effect. I asked her to ensure it was set for both lines. The rep advised that she would send the request to her supervisor and that I should receive a confirmation email within a few days. I asked the rep "If it's approved, does this mean that I can go anywhere (ex: Best Buy, Radio Shack, Sprint Store, etc.)?". The rep replied "It's not a matter of IF, it WILL be approved, and yes you can go anywhere just like a new Customer.". I excitedly thanked the rep and advised her that I love Sprint and would be happy to be a customer for life with such a high level of Customer service.
A few days had passed and I hadnt recieved an email with confirmation. I was a little disappointed, but not surprised as these things happen. I called in again and asked the first rep to verify that both phones qualified for Upgrade/New Customer pricing. The rep confirmed that it was all set. I felt a little hesitant, I wanted to be sure. Nothing worse than waiting till launch day to be dissapointed. I ran across an article on Engadget that showed Best Buy started doing upgrade checks on their Best Buy Mobile site. I dont know if this is new or something that's been possible for awhile. I felt that checking upgrade eligibility via a 3rd Party on not through Sprint directly was the best way to Validate. I went to http://www.bestbuymobile.com/upgradechecker, typed in my details and voila, I'm good to go and ready to fly on launch day. Now, to figure out when EXACTLY that will be.
i dont understand why everyone still hates on sprint customer service yall have no idea how good they are compared to tmobile trust me i know it was the worst experience ever when i tried to cancel my contract with them they just did not care at all even though i had service with them for 4 years and had a mytouch with them for a year with unlimited everything. so i switch to sprint and it was life changeing i actually had 3g at my house lol.
sorry for starting to ramble but yall have no idea how much i despise tmo.
I'm going to attempt this rebate reset tomorrow potentially.. will post results..i have always had good fortune with Sprint anyway so hopefully it will pay off here..
sent from my... wait.. what..
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
Its best this way
killabee44 said:
Yeah, I know what you mean.. I had an issue with them in 05 with a hurricane that hit my area. There was no tmo cel service here for over a month and they refused to credit me. So did the supervisors. I straight out said, just cancel me. It was because principle more than anything.
Been w sprint ever since.
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I was also in the '05 hurricane area and Sprint gave me a free month.
The Fer-Shiz-Nizzle said:
If you're interested in trying to get an early upgrade, check out a thread in the EVO 3D General forums titled "Absolutely fantastic customer service from Sprint". It seems Sprint is offering a one time manual override of your upgrade date. I've been sitting on an upgrade for 6 months so I can't personally confirm, but the 25+ replies to the thread all confirm the op's results.
Sent from my HERO200 using XDA Premium App
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so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
pstevep said:
so totally called that number, and they reset 2 of the lines on my account to june 1st.. my other line just upgraded in february, so they couldnt on it.. but moved the other 2 from september until june 1st.. so i am rather pleased.. everyone should give it a go..
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Does that work for ONLY pre-ordering the Evo 3D?
Anyone who has got an early upgrade please post how much earlier than what you were supposed to get. also state from the 1 or 2 year mark.
I was due June 1st for the for the $75. They bumped it for the full upgrade on both lines for that date.
And a mod will probably move this :/
Sent from the 3VO
My friend was due August 2012 he got his reset to evo 3D launch date LOL. Gotta know how to work your magic...or just do like me and sleep with 11 old women for 50 bucks each or one really fat one for 550.
Sent from my PG86100 using XDA Premium App
I bought my phone on 7/31/10. After the Silver/Gold change, my full upgrade was in spring of 2012. I called and they moved me to full upgrade effective 6/1/11.
dirkyd3rk said:
My friend was due August 2012 he got his reset to evo 3D launch date LOL. Gotta know how to work your magic...or just do like me and sleep with 11 old women for 50 bucks each or one really fat one for 550.
Sent from my PG86100 using XDA Premium App
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I hope you turned the lights off with the old women.....but I bet u enjoyed that fat chick......more cushion for the pushin.....lol jk...
Mines was due June 2012. Third line of a family plan. Got it reset to June 2011. I haven't used it yet. Probably for the nexus 3/prime or sgs2. I used my airave line to get my 3vo.
Sent from my PG86100 using XDA App
What do you say to them to reset your upgrade date. I have spoken to them and they told me $75 and mine is up 7/4/12 . What can I say to change this date to now ?
sent from my phone.
I called on Saturday, my 150 was not going to come until November, after 5 minutes of waiting, the csr came back on and said you'll be set in 24-48 hours, when i check last night I was good to go. Going to Radio Shack to trade this one in for the 3d, should cost me about 60 dollars after trade in.
My wife called and complained about our Samsung Moments this morning, we still had 190 days left to $150... upgrade amounts were updated in less than 1 hour. Went to the Sprint store after we got the update texts and got $99 EVO x 2. Very happy!
Sent from my PC36100 using Tapatalk
What number did you guys call to get this changed? I believe mine is due in August but I'm not sure and previously I had a $150 upgrade until it was changed to $75. I'm not so sure about the Evo 3D but I would love to get a Sprint version of the Galaxy S II
Resets are no longer done due to the Evo3D so if you still get it, consider yourself lucky.
You can try the number located in this thread. That's the one I used. Like the above poster said tho, they probably aren't gonna do it anymore. Still, it couldn't hurt to call.
http://forum.xda-developers.com/showthread.php?t=1093232&highlight=excellent+customer+service
The number still works. They said I had to speak to the manager and he got on talking about a 75 dollar upgrade for the one yr so I started complaining so he said he would pit in to reset my contract and it should be done in 24 hours. Sweeeeeeeeet thanks guys.
sent from my phone.
When I called, I was told that if you were eligible for the full upgrade (hit your 1 year mark) and then they took it away from with the silver/gold break that they would give it back to you. I'm guessing that if your 1 year mark is anything after the 3D launch that you are probably SOL. So I hope you got your Evo on launch day, otherwise enjoy this forum for another 10+ months.
Yep I got shot down, probably gonna try again tomorrow.
I cracked my screen yesterday and its bad. Spoke to Sprint repairs got angry at the new tep , but then I talked to Sprint cs and they gave me an override on my upgrade only lasting until the end of July. Well here I come. Samsung within , hopefully its released by the 31 . Good thing I broke my screen or else my upgrade would have been wasted, and I would not have found out about it with out calling cs.
Tdrl??? Broke phone , granted new upgrade happy customer . If in wrong section sorry
Sprint techs are allowed to do a one-time courtesy screen replace, just fyi.
Damn that's no bad , I want to call about my upgrade as well but I'm not sure about sprint service today is good but for a few months I had really bad service
You might be able to get the photon 4g and exchanged it before 30 days ofcourse if it comes out before end of July
Sent from my PC36100 using Tapatalk
Sprint tech here. You received a sprint premier silver tier override good until july 31. We're doing it for all customers who were formerly a premier gold status until end of month. Not that its not a good thing, but they used your situation as the premise for the override instead of telling you the actual reason they did it.
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stretchwookie said:
Sprint tech here. You received a sprint premier silver tier override good until july 31. We're doing it for all customers who were formerly a premier gold status until end of month. Not that its not a good thing, but they used your situation as the premise for the override instead of telling you the actual reason they did it.
Sent from my PC36100 using XDA App
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Since you are on the inside I have a question for you:
I got my override last month for the 3D. I just returned the 3D today and had my upgrade restored, I verified it with 1311. Is that upgrade "for good" or does it also expire on the 31st of this month?
Honestly, even the tier overrides should last *IN THEORY* until you actually do the upgrade. No promises, as they may do a sweeping change like they did with the gold to silver conversion, but I doubt it. On a side note, I saw your other post on returning the 3d, and I agree with most. But the aspect ratio of the evo 4g is 4:3, and the 3d is 16:9. :-D
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stretchwookie said:
Honestly, even the tier overrides should last *IN THEORY* until you actually do the upgrade. No promises, as they may do a sweeping change like they did with the gold to silver conversion, but I doubt it. On a side note, I saw your other post on returning the 3d, and I agree with most. But the aspect ratio of the evo 4g is 4:3, and the 3d is 16:9. :-D
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That's what I figured, re: upgrades, and I'm sure even if it isn't true a little polite *****ing my way up the ladder will do the trick...Sprint never fails to leave me satisfied, srsly. Favorite service provider ever. (I've been with Sprint on-n-off a long time, so, I know that wasn't always true, lol)
But, re: Evo4g aspect ratio....really? It's a hair off, I wouldn't have figured 12:9 (4:3) vs 16:9...that seems a bit more drastic. Another poster on the E3D subforum did the math to show that even though both are 4.3" the E4G has 200 square-MM more area. (~5000 vs ~5200)...and it is noticeable.
Either way, thanks for the response.
EDIT: thinking about it further if 800x480 is WVGA, which the E4G has...wouldn't 4:3 be 640x480? I know sure-as-hell that my oldschool VGA (no, not SVGA) monitor that maxed out at 640x480 was about as 4:3 as it gets.....but then this also depends on pixel shape.
stretchwookie said:
Sprint tech here. You received a sprint premier silver tier override good until july 31. We're doing it for all customers who were formerly a premier gold status until end of month. Not that its not a good thing, but they used your situation as the premise for the override instead of telling you the actual reason they did it.
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Since your a sprint tech I will ask you. Do you know what they would do if your original gold upgrade would have been August 1st. I lost mine and really want to get it back this once.
Jjday7 said:
Since your a sprint tech I will ask you. Do you know what they would do if your original gold upgrade would have been August 1st. I lost mine and really want to get it back this once.
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+1 for my brother and the epic
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I'm curious how you folks are eligible for upgrades already. I mean, the Evo just came out a little over a year ago. Did you not sign a two year contract to get it last June?
Headcase_Fargone said:
I'm curious how you folks are eligible for upgrades already. I mean, the Evo just came out a little over a year ago. Did you not sign a two year contract to get it last June?
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if u got the evo around launch time last june just call Sprint and tell them the changes they made to premier customers, has stopped you from being elgible to upgrade, they will give you the upgrade.
Jjday7 said:
Since your a sprint tech I will ask you. Do you know what they would do if your original gold upgrade would have been August 1st. I lost mine and really want to get it back this once.
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The cut off is July 31st. They allowed a 3 month window starting April 1st (when the new Premier changes took affect) to allow new Silver members to get their Gold upgrade via the Silver Tier Override.
If your upgrade is Aug 1st, you're out of luck.
Sunsparc said:
The cut off is July 31st. They allowed a 3 month window starting April 1st (when the new Premier changes took affect) to allow new Silver members to get their Gold upgrade via the Silver Tier Override.
If your upgrade is Aug 1st, you're out of luck.
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I'm still going to call because its only 1 day and that does not seem fair.
Sunsparc said:
The cut off is July 31st. They allowed a 3 month window starting April 1st (when the new Premier changes took affect) to allow new Silver members to get their Gold upgrade via the Silver Tier Override.
If your upgrade is Aug 1st, you're out of luck.
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Not what I have heard. They will do a one time reinstatement for anyone who would have had one under the previous premiere gold.
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I called & called (retentions/ account services) but still I couldn't get the 1 year upgrade I would've had on July 1st.
You can buy out of contract ($75 after a year for me), do the buyback on the EVO 4G (-$150 off) & buy the 3D for $199, then Bill it to the account.
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I suppose I should give Sprint a call to see if they will give me the upgrade. Though I have a feeling they will just brush me off.
I was told that the deal with giving an override was actually from april 1st to june 30th. This was for the people who bought the Evo in June and this would allow those people or anyone who upgraded to anything to get their last and final upgrade. I got mine pushed through but I had to fight for it. They will do it but there has to be some documention of other issues.
This was my situation and your situation and results may vary. I have had nothing but problems lately and it was justified. I don't know if I will get the Evo 3d yet since I have seen a lot of problems with dust and radio issues. I guess I will wait for a little till HTC gives word on the Bootloader and build quality improves.
Sunsparc said:
Sprint techs are allowed to do a one-time courtesy screen replace, just fyi.
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really? I had asked if they were able to do anything about it and they just bluntly told me to go through insurance, since they didn't handle smashed screens anymore . This was the same comment received from one store and another located 20 minutes away.
hoshmosh said:
really? I had asked if they were able to do anything about it and they just bluntly told me to go through insurance, since they didn't handle smashed screens anymore . This was the same comment received from one store and another located 20 minutes away.
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Each store is different. Some are hardasses about it, others (like my store) don't give a crap since we're paid on repair anyway. A happy customer and repair commission in our pocket trumps an Asurion claim.
I bought my evo in August last year (shoulda got an epic, but that's another story).
I called Sprint two days ago with that number that was posted in another thread somewhere. I tell the guy basically how I felt like I was screwed over with the policy change, because the entire reason I switched to Sprint was so I could be upgrade eligible every year (this is true). I then asked him if I could have my upgrade reset/moved up/whatever. He said no, that promotion ended on July 1st.
I was pretty upset, told him bye and hung up. I then went to play basketball. In between games, I checked my phone, and I saw that I got a voicemail. The same guy basically said that he "talked with his supervisor" and he would give me an upgrade as a one-time courtesy. So now as of today, I'm sitting on the full upgrade.
I'm gonna hold on to it for a while. I'm waiting for a Sprint iPhone. If those rumors are false, and it doesn't come this Fall, I'll pull the trigger on a powerful Windows Phone 7 device (hopefully one exists by then). If all else fails, I'll get the Galaxy S II.