Related
I have been having a battle with T Mobile ever since the day i got my ameo. I was having a problem getting the sim to register so after looking at the little picture of the simcard with the arrow under it I gently pushed it down a bit thinking it may 'Click' in like a memory card.
Unfortunately the simcard just kept moving and literally slid past the reader directly into the phone! and could not be removed.All you could see is the top edge at the bottom.
T mobile have said it was MY fault and voided my warranty but surely NO PHONE should allow this to happen.
A private phone repair shop has removed the simcard and said that nothing was broken inside the phone so therefore there was nothing in place to stop this happening.
I phoned HTC and the guy said that he could not push a simcard into the phone when he tried.
Has anyone else had this problem?
Has anyone got any advice on what i should do?
Its so annoying surely it is a manufacturing error to allow a card to go into a phone!
My first Ameo wouldnt recognise any sim. I returned it and got a replacement.
If the sim is out of the phone now and its working (ie, you can put it in so it works) dont worry. If it still wont work, just report it (but dont mention it going inside) as a broken phone, DOA. They will replace if its brand new, they HAVE to directly replace it up to 14 days after purchase.
this all happened 30 days ago!
the phone has been to tmobiles repair people and to this private firm who have removed it.
its a long long story
i dont want anyone to mess up their phone but i would like to know if anyone can push their simcard past the sim reader.
I am going to argue that it is a manufacturing error not my fault as the HTC tech person said his ameo/advantage would not allow this to happen.
IMHO The Simcard holder is absolutely awful in the Ameo. Its not entirely obvious the first time which way in it should go and I found that it will take a card the wrong way (upside down). And once its in, its pretty darn hard to remove it again. Just glad I've not had these issues.
First - if the problem happened in the first 14 days (never mind how long ago that is now), T-Mob should replace it. I have found you have to argue with them but eventually they give up.
If not, did you not get the T-Mobile insurance? If so, make a claim for accidental damage?
i didnt take out insurance, so i guess i will have to argue my case.
i should get it back today so i will take it from there.
my missus even offered to join TMOBILE so i could get another phone as my bday present! but thats gonna b a last resort.
Basically the phone should not allow this to happen IMO
spacecat said:
Basically the phone should not allow this to happen IMO
Click to expand...
Click to collapse
I agree - and it is an odd design (as is the flap which covers the relevant slots). Good luck.
well looks i have have had a result!
I got it back to day and its now working , however its a bit scratched
Tmobile are going to replace the handset!
Glad to hear they are finally doing the right thing. I was going to say, persist.
But its sorted now, so you can finally relax and enjoy your phone.
cheers for that chaps i was getting a bit stressed about it all!
i have been streaming live Tv via ORB on my high speed unlimited connection , SUPERB!
so i think my wing may be in the process of biting the big one. A few days ago, my wing restarted itself for no reason, i figured it was probably a system error and didnt think twice about it. Now all of a sudden my wing will constantly restart, sometimes in the middle of a call. Sometimes when it does restart the screen will either turn white or fade to white. I reinstalled the original rom to see if it was a software issue and it is still doing it. Also, it doesnt normally do it when it is just sitting there, and sometimes i cant turn it back on. Any ideas?
Make sure the battery isn't loose inside the case... and that all the prongs are making contact.
For the life of me, i cant figure it out. I know it has to have something to do with the phone not getting power. At this point, it wont even fully turn on. Short of taking it apart and checking the solder, does anyone have any ideas?
dcmtnbkr said:
For the life of me, i cant figure it out. I know it has to have something to do with the phone not getting power. At this point, it wont even fully turn on. Short of taking it apart and checking the solder, does anyone have any ideas?
Click to expand...
Click to collapse
If you already reflashed the original rom, and it is still doing it, that tells you it is definitely a hardware issue. It does sound like it's losing power which could be a host of things. (loose battery, defective battery, loose solder on board, etc) I would try what duprade said, and check to make sure your battery has a good connection first. If you had a friend that had a wing as well, you could try his to make sure it's not the battery.
dougstoner said:
If you already reflashed the original rom, and it is still doing it, that tells you it is definitely a hardware issue. It does sound like it's losing power which could be a host of things. (loose battery, defective battery, loose solder on board, etc) I would try what duprade said, and check to make sure your battery has a good connection first. If you had a friend that had a wing as well, you could try his to make sure it's not the battery.
Click to expand...
Click to collapse
Brand new battery (free from tmo to replace the dynapack) Everything on the mainboard looks like it is soldered well. There is an internal watch batter though, could that have something to do with it?
dcmtnbkr said:
Brand new battery (free from tmo to replace the dynapack) Everything on the mainboard looks like it is soldered well. There is an internal watch batter though, could that have something to do with it?
Click to expand...
Click to collapse
I doubt it. I would guess that's the cmos battery. If that were to go, then your phone wouldn't keep time, but that wouldn't stop your phone from functioning. (I used to work in the service center at a computer store).
maybe its the processor then. sometimes, after it freezes, it artifacts before shutting off
dcmtnbkr said:
maybe its the processor then. sometimes, after it freezes, it artifacts before shutting off
Click to expand...
Click to collapse
There is the possibility of you overclocking your phone, and it heated up and could have burned or cracked some solder. It might even be overheating and that's why it reboots. At any rate, it def. sounds like hardware though. Sorry man. You could try to resolder the connections on the board just to make sure, but it sounds like you have a paperweight. Is it under warranty or do you have insurance?
only ever oc'd once, for a few minutes, and not very high (like 267 i think) It's on right now on the power cable (this wouldnt work yesterday) I honestly have no fricken clue whats going on with it.
Is it possible for the battery to completely diminish itself without being used for a day? Before it died on me last, it had a full battery, now it is showing 1% (and charging).
By the way, as I stated above, it is a brand new battery sent to me by tmo.
Dang it all! Stupid thing just shut off again... ARG!!!
dcmtnbkr said:
Dang it all! Stupid thing just shut off again... ARG!!!
Click to expand...
Click to collapse
Hey dcmtnbkr. I seem to have the exact same problem with my Wing. It shuts off for no reason, and it does it absolutely randomly. Sometimes it would work for 3hrs straight no matter what i use it for. And other times it shuts off every 30sec. and it takes 3 to 10 tries to turn it back on(most of the times it would not get past the windows mobile welcome screen). I was gonna flash it with the newer Rom, but i'm afraid that the damn thing might shut off during flashing . So i'm stuck. If you find the way to fix it - please let me know.
actually, i just talked to tmo, and apparantly NOW after i told them I'm cancelling when my contract is up, now they can apparantly cover it under manufacturer warranty (as opposed to the last time i called about a week ago) I would call them even if you didnt buy it from them, tell them you dont remember where you bought it, but it was some company online. These phone's arent that old and you may still be under the manufacturers warranty. Also, i would try and flash it back to the original. These phones are very hard to brick, and i would ask around to see if a powerdown in the middle of an upgrade would do it. I just got mine to reflash without a problem.
my wing rstarts itself wen i jus tap the back of it where the battery cover is but it wont restart everytime. anyone have any ides?
Hi All,
I've had a bad "tech" day today Walked into work, put my laptop down and dropped my X1a . I'm 6'4" so its a pretty long way to drop even if its on to carpet. Sure enough, turned my phone on and the LCD wont turn on anymore although I hear the expected sounds etc
It is under warranty since it was bought at a Sony Style store out here in Massachusettes but the issue is that I had a custom ROM on it and without the screen turning on, I wont be able to replace it with the stock SPL, Radio, FW etc etc..
So my question is, do I even bother sending this thing in or do I spend the coming weekend disassembling this thing in the vague hope that I can fix it.
Anyone got some wisdom to offer on this?
Thanks much!
well u dont need the screen to be on to flash it , and hardspl i dont think they will check it for a physical damage fix
dl a stock rom and flash it with sd methood
Thanks... I guess I'll have to call in and see what the repair process is like.. Any idea on the average round trip time from me sending it in to getting it back repaired?
It took me 3 weeks to get mine back
Lol
I can relate to that, I'm 6/4 myself and havnt had one phone I havnt yet dropped, except my Xperia, but my girlfriend fixed that one when taking it off me while I was getting my new born nephew out of the car, so I hadnt o choice but to let the phone hit the floor when she dropped it. Couple of nasty scratches on the front casing and a really annoying one on the screen but I will have to live with it, I can neither take it out on her or the fact i had the littlun in my arms.
Anyway, to flash the SPL is probably the most difficult, but still simple, it just needs to be in USB mode (VOL-+POWER) from off and do the rest from PC. As for radio/ROM, use the SD method, requires only 1 button press which is the power button I think to confirm and then you're good to go.
It may end up stuck at connection setup or something, but they wont care, and if they do you just say you had sensitive data on there and had to hard reset before service.
As for timing I don't know, I'm yet to take mine in over the keyboard problem because I can't do without the phone a the moment.
I had same problem with screen, and they didnt take it under warranty because dropped me and flat cable gone. Took it to SE service, 40$ and two days work...
Does the service center check the SPL? I sent it twice w/0 changing to stock spl with no problems.
send it... dont tell them you dropped it unless you can tell that it was dropped. you got nothing to lose except a bill telling you what it would cost to fix it.
Mate, there is an other help to your case.
There is program for PC called "Jeyo Mobile Companion 2.1".
Download a trial (works for 30 days I think) and you will be able
to see what would be on the phone screen on your computer.
I used that to backup all my mails when my screen was broken.
You just have to have that program, connect your phone via USB
and you will be able to see the screen on your computer.
If you don't really get me, or you have further questions -just ask!
probably u could fake them by telling them it didnt work since this morning... blah blah blah
junkai21 said:
probably u could fake them by telling them it didnt work since this morning... blah blah blah
Click to expand...
Click to collapse
It rarely pays to lie to the person taking your phone apart; they can almost always tell you're lying. Not telling, however; that's not the same as lying ;D
The phone is ridiculously slow, it can't even make a phone call, it just freezes up and does **** all. Its slow when typing messages, its slow when it starts up, i'm sick of this ****, anyone else getting this? A ****ing phone than do everything except make a phone call....great.
Go to Task Manager and End All Tasks. See if that helps.
There is nothing running, nothing at all, i've restarted it about 100 times in the last 45 minutes, trying to make one bloody phone call and it's just incapable.
joncy92 said:
There is nothing running, nothing at all, i've restarted it about 100 times in the last 45 minutes, trying to make one bloody phone call and it's just incapable.
Click to expand...
Click to collapse
I have had an HD2 since they were released.
Best phone I have had and I have had many.
FAST, stable and smooth.
Something is not right.
If it is so bad, return it and exchange for something else. It is not meant for you.
it sounds like a faulty device.
Get rid of it.
You might have just gotten a lemon... if it keeps giving you issues swap it out for a new one.. my wife had that issue with the behold2
weenween said:
If it is so bad, return it and exchange for something else. It is not meant for you.
Click to expand...
Click to collapse
I agree. Get something easier to use.
go get razer v3 ......its not a toy for kids ..........go learn how to use smart phone
Guys I'm completely tech-savvy, the phone is running slow from start up. If i start the phone app from start manu and make a call from there, it freezes, if i call from contact menu, it just doesnt make the call.
Also now i've restarted the phone, it's now telling me the password is wrong.. And sometimes i press the padlock button and nothing happens. Any way to just wipe the thing clean via a computer?..
joncy92 said:
There is nothing running, nothing at all, i've restarted it about 100 times in the last 45 minutes, trying to make one bloody phone call and it's just incapable.
Click to expand...
Click to collapse
Take it back and have it replaced. There is too much good in this device for EVERYTHING to go wrong. I had mine freeze once already and I sniffled, but it's ok now.
how much storage space is left on it? sometimes when its maxed out wm gets slow.
but it sounds like its just a faulty device.
also try to watch the language.
Sigh...... now I can't access the phone, when start up, it gets the the lock screen, when i put the password in and press the padlock, nothing happens...
If it's recently bought and always had these problems, take it back and get it replaced while you can. Nobody else is experiencing your problems, so your situation is pretty unique.
I've had it since january, these problems started and got worse, and worse, until now the phone is completely disabled. I can't even unlock the damn thing.
Tech smart
There is no real problem here, except why you haven't returned it!!?? Do you or have you seen anyone else with that many problems? Don't think so!! This is great phone, get another 1 fast! Watch your language, please,,,Quig
lquigley said:
There is no real problem here, except why you haven't returned it!!?? Do you or have you seen anyone else with that many problems? Don't think so!! This is great phone, get another 1 fast! Watch your language, please,,,Quig
Click to expand...
Click to collapse
O_O
I can't even unlock it, and there's no problem? All this stuff with not being able to even unlock the phone from start up has started about 20 minutes ago. I've tried starting up with the SD card in, don't work, without the SD card, don't work. I've restarted it too many times it's just getting terrible. What else can I do. And I don't have time to be waiting around for t-mobile to send me a new phone.
Yes the phone was lovely in the beginning, then things just went straight downhill and it got worse.
Before you throw it away I would do a hard reset on it. Better yet do a hard reset then do another one right away to make sure there are no residuals left over. If it has been getting worse over time I would think that there is somthing corrupt in it.
If that does not help then return it for another one. My TP2 was doing goofy things and that took care of all of them. Doesnt hurt, takes very little time and allows you to say to retailer "I did this, this and this. Nothing helped so device must be faulty."
Sorry for double post, i started up holding down the volume button, the screen came up but on the white section, it says "Serial", i've never seen that before :S..
InRBigness said:
Before you throw it away I would do a hard reset on it. Better yet do a hard reset then do another one right away to make sure there are no residuals left over. If it has been getting worse over time I would think that there is somthing corrupt in it.
If that does not help then return it for another one. My TP2 was doing goofy things and that took care of all of them. Doesnt hurt, takes very little time and allows you to say to retailer "I did this, this and this. Nothing helped so device must be faulty."
Click to expand...
Click to collapse
I can't because I cannot access the phone at all because the i cannot unlock it at startup.
Ok, so I was hanging around with a friend today. While running, I accidentally dropped my keys. While trying to pick them up, my phone fell out of my pocket right into a pond. I immediately picked up my phone (less than 3 seconds) and tried to shut it down. What I didn't notice was that the phone already turned itself off so I accidentaly turned it back on /facepalm.
The LG logo briefly appeared for a second, then it turned off. Still, the rest of the phone seemed operational (the notification lights, the speaker etc.). I immediately got home and put the phone in a bag of rice. i only removed the sim tray since the battery is sealed and I had no idea how to open the phone without losing my warranty.
So my question is : am I screwed? I was personally thinking of the following scenarios :
1.Leave it in the rice for 48 hours. If the situation remains unchanged, try to send the phone back and pretend that it happened out of the blue. The fact that I initially bought it as a used phone (while retaining the 2 years of warranty) might also help...
2.Go to a service. Now this would mean 2 things :
1.automatically void my warranty, since the phone will be opened
2.there's a big chance that the service wouldn't be able to do anything so I would automatically be left with an unoperational phone AND with no warranty.
Also, I've heard that even IF my phone comes back to life, the components will still be affected in the long run...
I honestly don't know what to do. I really like (liked...) this phone and the fact that I payed over 600$ for it (and bought it as my birthday present) is that more painful...
Any advice would be greatly appreciated!
Sorry to hear that.
As far as I know the most phones have an indicator for wetness. And I know that even without an indicator they can see what happened. I think your warranty is gone.
As you bought it as a used phone, I would try to sent it in for a repair even if it powers on and see what happens. If the fix is free or not too expensive I would do this.
If its to expensive but everything works, i would try to clean it with alcohol. There are guides around how to disassemble the phone