Hi All,
I've had a bad "tech" day today Walked into work, put my laptop down and dropped my X1a . I'm 6'4" so its a pretty long way to drop even if its on to carpet. Sure enough, turned my phone on and the LCD wont turn on anymore although I hear the expected sounds etc
It is under warranty since it was bought at a Sony Style store out here in Massachusettes but the issue is that I had a custom ROM on it and without the screen turning on, I wont be able to replace it with the stock SPL, Radio, FW etc etc..
So my question is, do I even bother sending this thing in or do I spend the coming weekend disassembling this thing in the vague hope that I can fix it.
Anyone got some wisdom to offer on this?
Thanks much!
well u dont need the screen to be on to flash it , and hardspl i dont think they will check it for a physical damage fix
dl a stock rom and flash it with sd methood
Thanks... I guess I'll have to call in and see what the repair process is like.. Any idea on the average round trip time from me sending it in to getting it back repaired?
It took me 3 weeks to get mine back
Lol
I can relate to that, I'm 6/4 myself and havnt had one phone I havnt yet dropped, except my Xperia, but my girlfriend fixed that one when taking it off me while I was getting my new born nephew out of the car, so I hadnt o choice but to let the phone hit the floor when she dropped it. Couple of nasty scratches on the front casing and a really annoying one on the screen but I will have to live with it, I can neither take it out on her or the fact i had the littlun in my arms.
Anyway, to flash the SPL is probably the most difficult, but still simple, it just needs to be in USB mode (VOL-+POWER) from off and do the rest from PC. As for radio/ROM, use the SD method, requires only 1 button press which is the power button I think to confirm and then you're good to go.
It may end up stuck at connection setup or something, but they wont care, and if they do you just say you had sensitive data on there and had to hard reset before service.
As for timing I don't know, I'm yet to take mine in over the keyboard problem because I can't do without the phone a the moment.
I had same problem with screen, and they didnt take it under warranty because dropped me and flat cable gone. Took it to SE service, 40$ and two days work...
Does the service center check the SPL? I sent it twice w/0 changing to stock spl with no problems.
send it... dont tell them you dropped it unless you can tell that it was dropped. you got nothing to lose except a bill telling you what it would cost to fix it.
Mate, there is an other help to your case.
There is program for PC called "Jeyo Mobile Companion 2.1".
Download a trial (works for 30 days I think) and you will be able
to see what would be on the phone screen on your computer.
I used that to backup all my mails when my screen was broken.
You just have to have that program, connect your phone via USB
and you will be able to see the screen on your computer.
If you don't really get me, or you have further questions -just ask!
probably u could fake them by telling them it didnt work since this morning... blah blah blah
junkai21 said:
probably u could fake them by telling them it didnt work since this morning... blah blah blah
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It rarely pays to lie to the person taking your phone apart; they can almost always tell you're lying. Not telling, however; that's not the same as lying ;D
Related
Hi all,
After spending 2 days with my vario my dreams of a half-decent smartphone are shattered.
I've got a C500 which hasnt really caused me any problems in over a year, now 2 days after having a vario i'm almost pulling my hair out.. can this phone possibly have been released in such a bad state or is it just mine?
For starters it crashes, not now and then, but like it's a hobby of the vario's, i dont think i can leave it for an hour, come back and find it hasn't hung in some form.
Sometimes i have to do a soft reset, sometimes, i can press the power button, get the screen to light up but can't do anything. Sometimes I get icons but when I click them i'm told the shortcut doesnt exist.
Ooh another thing it seems to like doing is randomly going into flight mode, and one really good crash was when i called it and the source phone could hear the ringing but the vario was just sitting there doing nothing.
So is it just mine or is this the most unstable phone the UK has ever seen? Is it worth me asking for a replacement, or just flashing the k-jam/qtek rom over the t-mobile one? Is there a way to backup my t-mobile rom and flash it back should i find the qtek/kjam rom does the same?
I've tried hard-resetting then cancelling all the t-mobile gubbins that loads from extended rom, but that didnt make any diference.
Any advice gratefully appreciated
Thanks
Personally, I'd say get T-Mobile to replace it! Unless you've installed a buggy piece of 3rd party software (but if you did, you wouldn't on here complaining about the phone you'd be complaining about the software, right?).
I also have an MDA Vario. I haven't touched the Extended_ROM (was going to, had a look and decided it was running fine so don't mess with it).
It's solid as a rock. As per a thread on howardforums asking how many times per day have I soft-resetted the phone and my answer was an average of zero.
I hard reset it on the day I bought it (after installing GPRS Monitor which knackers the backlight turning back on after sleep) and took the battery out after T-Mobile decided to disconnect me from their network (at their support line's request).
Anyway, it's on 24/7, never needs a reset of any kind, gets mobile emails via ActiveSync and is generally a wonderful piece of kit!
List what apps you've installed (even if they're T-Mobile supplied ones from CD) since buying the phone as there may be something buggy there. If not, definitely get T-mobile to replace it as it's certainly not a crap model (mine is absolutely fantastic).
Thanks Andy,
I've literally not installed anything, i'm just about to install pocketcommander but that will be the first thing i've actually installed. I've hard reset the phone this morning and it's already hung once on me (
I'll give tmob a call and see if they can send me another out today or something
Yeah, then you've definitely got a knackered phone. They should replace it (how long have you had it) without problems.
Hope you enjoy the replacement, they really are a great bit of kit
Well just had my first ever dealings with tmobile supoprt and it's as bad as the phone
They say because my contract/phone is only 3 days old i need to go back to the people i bought the phone off to get a replacement, problem is they'l want me to send the whole boxed thing uip and all the box etc is at home since i work away during the week
That's got to be faulty, like others have said.
WHen I bought mine, (T-Mobile shop in Leeds), I was told that if it was faulty within the first 28 days, there'd be a straight replacement issued immediately.
Don't accept anything less.
For what it's worth, I always try to be exceptionally pleasant when returning things rather than going in "all guns blazing"; it gets results a lot more often than the "I know my rights" approach. Of course, when it all comes down to it, the "i know my rights" approach might be necessary, but hopefully it shouldn't be.
The phone is superb, so stick with it even tho it is a bit of hassle for you.
good luck!
hi there no problems with my vario either. seems to work fine. no soft/ hard resets needed so far. have had it for 10 days. only thing is after the xteended rom instals there is a file called canned text in words which opens up in a crazy language. does not go on hard resets. but does not cause a problem either. any ideas on what this file is. have othar vario users noticed this file. please help.
_Belial said:
Thanks Andy,
I've literally not installed anything, i'm just about to install pocketcommander but that will be the first thing i've actually installed. I've hard reset the phone this morning and it's already hung once on me (
I'll give tmob a call and see if they can send me another out today or something
Click to expand...
Click to collapse
may not be relevant to your problem, but if skype is installed on yours from the hard reset install, it may be worth removing, on the k-jam as soon as i removed skype, reseting stopped happening
I have been having a battle with T Mobile ever since the day i got my ameo. I was having a problem getting the sim to register so after looking at the little picture of the simcard with the arrow under it I gently pushed it down a bit thinking it may 'Click' in like a memory card.
Unfortunately the simcard just kept moving and literally slid past the reader directly into the phone! and could not be removed.All you could see is the top edge at the bottom.
T mobile have said it was MY fault and voided my warranty but surely NO PHONE should allow this to happen.
A private phone repair shop has removed the simcard and said that nothing was broken inside the phone so therefore there was nothing in place to stop this happening.
I phoned HTC and the guy said that he could not push a simcard into the phone when he tried.
Has anyone else had this problem?
Has anyone got any advice on what i should do?
Its so annoying surely it is a manufacturing error to allow a card to go into a phone!
My first Ameo wouldnt recognise any sim. I returned it and got a replacement.
If the sim is out of the phone now and its working (ie, you can put it in so it works) dont worry. If it still wont work, just report it (but dont mention it going inside) as a broken phone, DOA. They will replace if its brand new, they HAVE to directly replace it up to 14 days after purchase.
this all happened 30 days ago!
the phone has been to tmobiles repair people and to this private firm who have removed it.
its a long long story
i dont want anyone to mess up their phone but i would like to know if anyone can push their simcard past the sim reader.
I am going to argue that it is a manufacturing error not my fault as the HTC tech person said his ameo/advantage would not allow this to happen.
IMHO The Simcard holder is absolutely awful in the Ameo. Its not entirely obvious the first time which way in it should go and I found that it will take a card the wrong way (upside down). And once its in, its pretty darn hard to remove it again. Just glad I've not had these issues.
First - if the problem happened in the first 14 days (never mind how long ago that is now), T-Mob should replace it. I have found you have to argue with them but eventually they give up.
If not, did you not get the T-Mobile insurance? If so, make a claim for accidental damage?
i didnt take out insurance, so i guess i will have to argue my case.
i should get it back today so i will take it from there.
my missus even offered to join TMOBILE so i could get another phone as my bday present! but thats gonna b a last resort.
Basically the phone should not allow this to happen IMO
spacecat said:
Basically the phone should not allow this to happen IMO
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I agree - and it is an odd design (as is the flap which covers the relevant slots). Good luck.
well looks i have have had a result!
I got it back to day and its now working , however its a bit scratched
Tmobile are going to replace the handset!
Glad to hear they are finally doing the right thing. I was going to say, persist.
But its sorted now, so you can finally relax and enjoy your phone.
cheers for that chaps i was getting a bit stressed about it all!
i have been streaming live Tv via ORB on my high speed unlimited connection , SUPERB!
Hey I was planning on jumping over to a hero rom and it said that it needed the SPL 1.33.2005 and since I had 2003 I thought I should upgrade. So i downloaded the file and named it update.zip and after a reboot the phone would not turn on anymore. Charging it would leave it with the orange led at the top, and holding the power button would make it a red light flash and power + some other button would make it blue but none would start the phone.
Dilemmas
1. Placed sim card into old Motorola Rizr and phone would be on loop for start up screen
2. Phone came with a NEW sim card which I never used so I placed that in the old phone and it would say "insert sim card" So I guess i need to do something for it to work?
3. Battery was replaced by employee when I went in yesterday morning.
4. I am not an authorized user on the account (I'm the son) so I wasn't able to order a new phone to be shipped to me. I am planning on going in a couple of hours if a solution does not come up.
They said to get authorized user in and ask to get a replacement sent home but did this void my warranty? What should I do?
I downloaded the "SPL" from here. I chose the engineering one. Maybe I did the process wrong or something, I have no idea. This is what I deserve I guess.
Lastly, can I get the phone replaced directly from a store instead of having it shipped to me?
sounds like a brick to me, I'm sure you can get a warranty replacement. when you or the account owner call tmo and complain don't mention rooting or updates.
Thanks for the quick response. Is there any way that they would know what happened to the phone when I send it in? What i'm mainly worried about are my contacts. I tried to put my contacts from my sim onto my old phone but the phone wouldn't start. I know the contacts are on the old phone though but the phone won't let me do anything with it unless there is a sim card in there and mine isn't working. Can my new sim card that came with phone work on the old Motorola RIZR? Do I need to activate the sim card?
if you logged into your google acct on your phone it sync's all your contacts, calendar things like that so if you did log into a google acct when you started the phone just goto gmail.com log in and hit contacts on the left
also they can figure out what you were trying to do and thats why they tell you when you order your replacement "if your warrenty is void (which it is) they can charge you a $399 restocking fee"
remember they arnt in the business of giving out free stuff but good luck :/
but if you have INSURANCE where you pay every month you can go this route... smash your phone so no one will be able to tell what you did.. pay the $50/$100 deductible... and get a new one then you dont have to chance the $399 but its up to you
That is what I assumed ^^
I called them earlier thinking it would be replaced but according to my insurance, they only cover theft and physical damage and I must pay the deductible of $130 (wtf, that is higher than i thought) and for actual damage to phone (no physical or water damage) like unresponsive, won't turn on, etc. has to be done through t-mobile.
So now I know that my previous rom on there was the cyanogen something so does that void my warranty? What should I do to the phone that will not let them know what happened?
geahboi said:
you could try to fast boot the mytouch 3g boot image using these instructions here(taken from:http://forum.xda-developers.com/showthread.php?t=547133)
"Original T-Mobile MyTouch 3G Splash Image (Thanks Haykuro)
Download it here
Code:
fastboot flash splash1 splash.nb"
You would this using fast boot via your pc. Then you could send that sucker back, maybe. I hope this helps and I'm so sorry to hear about your phone.
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I was trying this method but it looks like I need to start the phone to find out some info so I can make the gold card ( someone told me to try to fastboot it via the pc so I can at least get to that screen where i can install the update.zip so i can put in a rom)
mr_black03 said:
you should be able to add insurance b4 the 14th day! if they wont let you...
call them today, say your phone wont power up, fake your way along with them in trouble shooting, then when they say send it back, touch the battery contacts under the battery (on the phone not battery) to a higher voltage source (ex: lattern battery) you should hear a pop, and the phone will not boot, and you are good! send it back and they will send you a new 1 tada you winz.
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Click to collapse
This will be my plan 2... will it work fine?
hell yea fry that facker, no doubt it will be a legit warrenty repair/replacement
phatmanxxl said:
hell yea fry that facker, no doubt it will be a legit warrenty repair/replacement
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I'm coming from another website where sarcasm runs rampant, I'm not sure if this is sarcasm... hahaha.
So should I fry it?
any recommended easy ways that you guys suggest? I don't really have a "lattern lamp" or a lantern lamp which I'm assuming it is. Without killing myself.
you could try a 9 volt battery or just tape some wires to a car battery would be better. this is totally up to you, this is so they won't see that you been "modding"
if you wanna get creative, see if you can do it through the charger port so you can say you left it charging over night and it was very hot to the touch in the morning. you went to turn on the phone and it was unresponsive. that's been known to happen with phones once in a while.
I got it, take a usb, plug the small side in the phone, pull the large end off, shove the exposed wires in a wall outlet, watch it squirm.
phatmanxxl said:
I got it, take a usb, plug the small side in the phone, pull the large end off, shove the exposed wires in a wall outlet, watch it squirm.
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LOL that is hilarious. Won't that also fry my charger?
Most likely I'm going to try the car battery + wire to the metal contact. I'll let you guys know how it goes. I should be getting my phone next week and I'll be returning the defective one promptly after. Hopefully I'll still have the one touch root. I heard that t-mobile has caught on to that and have revised the newer phones to not allow that.
Funky_Fred said:
LOL that is hilarious. Won't that also fry my charger?
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yea It probly will fry the wire too, m I wouldn't use the htc usb but an extra cheapo standard to mini. I got like ten of them laying around the house here. lol I wouldn't be surprised if the phone melted or caught fire if you tried running 120. volts through it.
let us know how it goes.
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
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Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
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Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Jaheni said:
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Click to expand...
Click to collapse
Hai,,
Samsung have 2 year warranty within Europe and I dont know outside of Europe, sorry.
But for the phone, if you know that phone havnt been water damaged there shouldn't be any problem, (ALOT) of the Note 3 is water damaged today so be careful with that...same goes if your phone is rooted, could end up paying for the repairs instead.
Phonewise: Broken PBA/powerbutton and a bad USB port..
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Jaheni said:
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
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Best would be then to find an authorized samsung service center and either call them and explain your problem or just send the phone to them.
And make sure to have your warranty paper near hand. They might ask for it ://
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
nijom said:
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
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Hi. Yes tried without the lockscreen - same issue. Also with another Lockscreen,,, with no help. The screen just doesnt turn off!
Wonder if its a hardware issue - eg usb port? I tried to clean it the best I can, but doesnt help.
As said Samsung offer a limited 24 months warranty .
But root or custom roms etc will void .
The vendor EE is an alternative but under Sale Of Goods Act you will have to prove that the product should have lasted longer etc via an engineers report .
Hi all
This is what I done. I took the Note 3 to Samsungs repair centre. Shortly: they said they probably need change the usb port and screen and will be done by end of day. No calls nothing. Next day I pop in they say its not been done as there is water damage!!! They show pics of corrosion inside the phone, I believe and leave. They quoted fix it outside warranty to £180.
I go to ebay and bought a new usb port for less than fiver. Changed it today, was 15min job. The phone charges ok I think now, but the screen still not turning off!!! Im gutted.
Interestingly I didnt see any sign of that corrosion when replacing the usb... hmmm... cheeky Samsung repair guys? The phone never seen water, believe me.
Any ideas whats next... I cant afford a new phone or buy new screen.
Thanks
Water damage is part of the repair check list and immediately voids warranty .
Not much you can do if you cannot buy a screen .
Plus water damage may be internal damage and not the screen at all .
I do agree with what you say of course. However I never dropped the phone in water. I did buy the explanation of shower mist or something if the phone was nearby, they showed me pics they took inside of the phone: however when open it up this morning I didnt see any of the corrosion. Have I been tricked or am I blind... :/