Database Users

XDAII Critical Crash

I have been using the new XDAII for about three weeks or so and already I have experienced over 6 times critical crashes that caused the device to not even be able to restart after reseting. Even more troubling is that even when pressing the on/off button and hard reseting, the problem still cannot be solved. The only way I got around it is by actually removing the battery and letting it sit for a few minutes, put in the battery and then performing the hard reset. Of course, then I lose all data that was previously on the device. Right now, what I do is use the xBackup program to back everything to SD card and just wait for the device to crash. Then ultimately recovering. I can get around, but this is really quite annoying.
I have written to O2 about it and they said something about a radio version 10513A0, and that if this is the version (and it is), then I need to either register (which I did and wait for some upgrade), or send it in to O2 collection point for repairs. I really don't want to send it in because then I would have nothing to use (since its both phone and PDA). I just don't see why O2 could not just simply fork over the upgrade software. Also, I have experienced twice that the device would suddenly no longer be recognized by Activesync (newest version). It would automatically connect as GUEST and nothing could be done about it. No shuting down Activesync and restarting, or rebooting computer or/and xdaII, or even removing and reinstalling Activesync could solve the problem. Again, the only solution I have is to perform the infamous full reset, wipe out the whole xdaII and then everything works again.
Anyway, all of this is really killing me here, just wondering if anyone has experienced this kind of situation and maybe have some advise.
By the way, the Bluespoon Digital seems to work fine with the XDAII although sometimes it does crash and a pairing must be done again, but definitely not like the Jabra 200 problem.

I had the same sort of problems with my first XDA-2 and as time pasee the problems got worse, So i returned it to o2 and got another one, same software and hardware versions, but this time with no real problems
John

XDA II Critical Crash
I have had the exact same problems as you experienced and was about to throw that gadget out the window... but then
Following advice received from an XDA II owner I tried the following:
I hit soft reset each time upon seeing the red text in the lower right corner 5 consecutive times. Then I waited and my XDA II came back to life effectively performing a soft reset rather than having to do a hard reset. Fascinating, let's see whether you have as much success !!!!

Thanks for the tip... I'll try it next time it happens again! However, I'm still wondering about the ROM v 1.06 and that Radio software upgrade. Thanks!

I'm also finding the XDAII needs a hard reset more often than the XDAI (although fewer soft resets). Had to do it twice last night, very annoying. Interesting tip about the soft reset at the boot screen, will give that a try next time.

O2 really should do something about it!
Ya, I totally agree. All this reseting and crashing and recovering is really not acceptable. The product features are definitely good and they did make some improvements, but this kind of quality is a definite downgrade. Even O2 admits that if your radio number is 10513A0 then you should send it in to a collection point for a software upgrade. They also insisted on registering which I did, but I just don't understand why they could not just simply post a downloadable software upgrade or ROM upgrade so that we don't have to be without a device. After all, we are talking about something that is both your PHONE and your PDA.

The ROM upgrade is definately necessary. I sent mine in and after that, no hangs whatsoever. No more hard/soft resets at all either. :lol:

if only it was so easy
I would have sent it in, but since I am traveling and don't live in HK, there is just no way to send it in. Besides, it takes about a week, which means nothing to use during the time. O2 really should be more considerate about this. If this was just a functionality upgrade or a boost in bells and whistles, waiting is reasonable. However, we are talking about crippling disfunctionality in a US$800+ device, they should atleast have the sense to post a fix to solve the problem. I heard something will be released in January, I wonder if this is confirmed. I am really sick of waiting. After all, MDA and T-Mobile supposedly already have something out. If they don't do something soon, I would really reconsider anything from O2 next time.

I have experient the same problem on my XDAII, and after 7 times hardreset during 14 days business trip in USA. I send it back to O2 and wait for the solution(already 1 week pass). And even a hardreset sometime could hardly be reached. You need to try 6-10 times. I think it should be a hardware problem because I acutrally upgrade my rom to a newer one(and not the english version), and after two days, I lost my phone function again. I have faced the same problem on my older PPC phone once(LENOVO ET180) and after I send it back to the vendor, they said the mainboard has failure, need to be replaced. After doing so, it works 6 months without a hardreset. I saw the same issue on PPCSG and PCCW.net, they all send their PDA+Phone back to the service. I think you better do it now as maybe there is no a ROM upgrade could solve the problem.
Goog luck. and if without those issues, it is really a perfect PDA+Phone. I love it. When I faced those ****, the only thing I could think is to buy another XDAII

I've the same problem
I've tried your tip to restart my Mda2 with XDA2 rom, and it works!!!!!!!!!!
Now I'm looking for a new Rom upgrade to change my radio version...
Still I think it's the solution and not to replace the radio hardware...

Cant Trust My XDA II
Well it's now Dec 2004 and I ALSO have the same problem.
I've only had my XDA II a couple of months and already I'm quickly loosing my patience with it!!
It crashes at least TWICE a week causing me major headaches.
If I was abroad and it did this I would be in severe trouble.
I brought this as a business tool and I'm afraid it is to unreliable to place
my trust in...
I have the latest ROM update installed
I can ill afford to send it in because it holds my customer base,
day to day stuff, Navigator and many other stuff I use on a daily basis.
"O2, what can you do for me?"

Topdog38uk, what software have you installed - especially any today plugins?
rgds,
Alex.

sigh... i haven't had such a problem since i bought it..... till i update the new rom from O2 uk site... now i feel like throwing to on the ground lolz. anyway i just installed WM2003 SE upgrade mysterman from the forum and 1 crash so far.... :roll:

Hard-Reset For No Reason after it dropped

Hey guys,
Todays i dropped the XDA2 and it got some scratches near the bluetooth blue lamp. It looks a bit ugly, but i could only be thankful that it didn't die.
Few hours later, i charged the thing, took it off, left it for a while, grabbed it to use the calculater, finished using it, was closing the application, AND BOOOM, a hard reset for no reason.
Note : I was closing it through the battery pack X icon on the top.
Question is, what was that for, and am i to expect sudden death hard-resets in the future, and if so, what can i do.
Thanks in advance.

LOL! :lol:
"Hard-Reset For No Reason after it had dropped"
Yeah! Sure..
"Pasient died for no reason after surgery by drunk doctor with a leatherman"
Try getting it serviced..
If the problem doesn't get fixed, return it to the same service point..
Depending on the laws in your country, you might get a new one after a while..

Well i bought this one from england, so i don't know there is any way of returning it, that if the returning policy of O2 includes getting a hit on the ground.
The question remains, will it do this hard-reset again...?
Any one with similar experience.

hard reset
Mine has done involuntary hard reset 2x now. Both have been whilst using the Agend Fusion application, On the first occasion it wiped and disabled a 512 SD card (real pisser) and the second aload of backed up appointments notes etc that I'd just entered. However I did get the SD card before that too was wiped. Thats the good news.....
For you the bad news, since my original post I've had no response to my query. I've checked out the issue with Dev one the designers of agenda fusion cross checked the ROM version and all to no avail!!
Pisser I know, but it seems to me the only way to protect from this is regular backups to PC and use Xbackup to a seperate SD which you always carry.
If anybody can add anything more useful please advise.
Finally, you can take it back to o2 and ask for a replacement as the superficial damage didn't appear to have an immediate effect...
let me know how you get on with this I'm interested.
Pete

I'm not intending to return it O2, it's working, and maybe this problem of Hard-Reset was just due to that when it was dropped the battery got misplaced or that some dust got into it which cause that Hard-Reset.
That was 1, 2- I live in Egypt, and i have to send it all the way back to O2, not unless something really bad Happened, like it doing this hard-reset on it's one 2-3 times more.
A backup will be a VERY GOOD CHOICE. (Please do it for god's sake, or you will have to lose everything, I've warned you!!!)
Thanks for sharing.
But the question remains, Will this damn thing do it again, maybe time will only tell.

Rebuilt Wizard - now worse than before!

I desparately need help! I finally got fed up missing calls because my MDA Vario wasn't ringing or because it crashed when I tried to answer. I've had a problem for a while, in that after a day or two it will mysteriously stop making any noises. No menu clicks, no voice directions in TomTom, no notification sounds and worst of all, no ringing when a call comes in. The only fixes are to reboot or to go into Sounds & Notifications in Settings, go to the Notifications tab and then change the volume up or down! It's then fine for another day or two.
I finally got fed up and did a hard reset last week, put my data back on through ActiveSync and then reinstalled the following:
Opera
TomTom 5.21
Total Commander
SmartsKey
Omapclock
I set SmartsKey to overclock to 240mhz and used Total Commander to edit the registry and switch on caps indicator, enable the various caches as suggested in in the wiki, and to set GPRS to always on (as I'm on unlimited data). No other changes, no other software. I did install the trial of SPB Mobile Shell, but then removed it because I didn't like it. I'm on the standard T-Mobile firmware, ROM 2.21.2.6 WWE and I've not unlocked it at all.
The phone worked like a dream for a week or so after the hard reset, but now it's started doing the same thing with the sounds again! Furthermore, if I'm using TomTom it doesn't override the power save settings - so it turns off the backlight after 2 minutes and then turns off the phone after 5! It didn't do this before!
PLEASE can anyone help before I throw the thing out of the window and buy a Symbian smartphone!?
Thanks in advance,
Tim

Can nobody help?
Nobody have any ideas? Am I really the only one with this problem!?
Tim

What rom r u using,
that could be the problem.
tell me the rom, radio version

tj80 said:
I desparately need help! I finally got fed up missing calls because my MDA Vario wasn't ringing or because it crashed when I tried to answer. I've had a problem for a while, in that after a day or two it will mysteriously stop making any noises. No menu clicks, no voice directions in TomTom, no notification sounds and worst of all, no ringing when a call comes in. The only fixes are to reboot or to go into Sounds & Notifications in Settings, go to the Notifications tab and then change the volume up or down! It's then fine for another day or two.
I finally got fed up and did a hard reset last week, put my data back on through ActiveSync and then reinstalled the following:
Opera
TomTom 5.21
Total Commander
SmartsKey
Omapclock
I set SmartsKey to overclock to 240mhz and used Total Commander to edit the registry and switch on caps indicator, enable the various caches as suggested in in the wiki, and to set GPRS to always on (as I'm on unlimited data). No other changes, no other software. I did install the trial of SPB Mobile Shell, but then removed it because I didn't like it. I'm on the standard T-Mobile firmware, ROM 2.21.2.6 WWE and I've not unlocked it at all.
The phone worked like a dream for a week or so after the hard reset, but now it's started doing the same thing with the sounds again! Furthermore, if I'm using TomTom it doesn't override the power save settings - so it turns off the backlight after 2 minutes and then turns off the phone after 5! It didn't do this before!
PLEASE can anyone help before I throw the thing out of the window and buy a Symbian smartphone!?
Thanks in advance,
Tim
Click to expand...
Click to collapse
Did you thik it maybe hardware not software!!!! Maybe your phones has a fault that comes and goes. I would take it into the shop to see if has a fault!

Can I suggest that you start with the basics. Do a hard reset but reset it before the extended ROM can install. (If you don't have a stock operator ROM installed nows a good time to do it). Don't install any software at all. It might sound a bit boring but it is important to establish if you have a hard ware or software fault.
Now run the fone for a few days and see if the problem returns. If it doesn't start to add your apps one at a time until you find which is the culprit. If it fails to work with the basic stock ROM you most likely have a hardward problem.

Going for repair
Thanks for the replies, all. As the phone is a year old in June and will therefore be out of warranty I spent 45 minutes this lunchtime on the phone to T-Mobile to get it sent for repair! They were fine about it, just deeply inefficient. Anyway, a prepaid bag is on it's way for me to send back. Any ideas if they will try to repair or just swap it out with another one? I imagine a fault like this which might be software or hardware and which only manifests itself after a few days will be more trouble to fix than it's worth? Anyone had any experience of getting one repaired?
Thanks again,
Tim

yeah, I had been p[laying about with roms for a few weeks and after what I think may be water damage or a drunken drop, my screen stopped working.
Take into account it was christmas time but still I received a brand new phone but had the old battery cover haha. They replaced the stylus too. My old phone was battered and screen was scratched so I was totally happy with the 3 week wait.
No questions asked although I did return my rom to exactly the one it came with, i was unable to re cid lock it.
Overall give T-mob time and it seems they replace phones ok
i did take mine into a t-mobile shop so don't know if that makes a difference (time etc) and was not covered by t-mobile insurance but my bank account has free phone insurance as back up
Hope that was of some help
Paps

Can anyone clarify what a hard reset really does?

OK, I know that may look like a dumb question (and maybe it is!!!)
I have just unlocked my Vario 2 using the "Pof" method with both Sim and SuperCID.
Problem is, my phone needs to be sent back (long story - but basically I am getting a replacement Vario 3). Now obviously I am concerned they will tell me "sorry youve been playing with your phone sonny - its no longer under warrenty", so need to get it back to factory settings if I can.
I appreciate a hard reset will basically wipe any files I have, contacts and settings etc, but will this remove the unlocks that have been done? ie It really does go back to factory settings - or do these unlocks stay on there?
I have been searching the forum and WIKI, but not found the solution. I did think I would need to install a T-Mobile Rom - but all I could find was a hungarian version - which whilst in English, would probably look worse than as I currently have it!
Any help appreciated.
Thanks
EDIT:
For the record, if it makes any difference:
ROM Version 1.21.110.3
Rom Date 06/19/06
Radio version 1.16.00.00
Herm300 IPL-1.01
SPL 1.40.0lipro

a hard reset simply formats the internal drive on the phone and resets it to the factory settings.
generally t mobile wont bother looking at things like that, i unlocked my vario, dropped it, it smashed, they just replaced it after trying to repair it.
A few people have flashed new roms and bricked it, sent it back, tmobile are none the wiser, they are probably unaware people to this to their handsets!
we are all just stupid customers as far as they are concerned!
personally i wouldnt worry about it!

andaroo said:
a hard reset simply formats the internal drive on the phone and resets it to the factory settings.
generally t mobile wont bother looking at things like that, i unlocked my vario, dropped it, it smashed, they just replaced it after trying to repair it.
A few people have flashed new roms and bricked it, sent it back, tmobile are none the wiser, they are probably unaware people to this to their handsets!
we are all just stupid customers as far as they are concerned!
personally i wouldnt worry about it!
Click to expand...
Click to collapse
OK thanks for that. So I assume a hard reset will not over write anything regarding the bootloader radio change and unlocks? I appreciated that it resets the OS - hence the question.
I agree that they probably wouldnt in most cases look into the phone and check, but they have put a note on my account about "charging if not found faulty".
The problem I have been getting is missing calls - even if I am in a strong signal area. I actually work at Waterloo Railway station - and I would doubt too many places would get a better signal! An incoming call is made, my phone doesnt ring and the caller gets a single ring, then nothing. From what I can now gather, this may be to do with the cell shaking hands but not really being connected. ie the phone/cell are duping each other. This appears to be a 3G issue (so is probably likely to still be there on exchange.) Now the silly thing I have noticed; the phone seemed fine until I got web'n'walk put back on and the problem happens once I have been online. Strangely at the moment, I dont think the problem is persisiting (ie Im not aware of missing calls - though of course thats difficult to quantify unless someone tells me!)
Anyway - I have a feeling they will be looking more into this phone as this replacement will be my 5th! (The previous had similar problems with calls being made or incoming that would just fall over before being answered and the signal being completely lost when it was happening. Slightly different this time - but sound related!)
So will there be a way to put it back to being locked and the correct bootloader etc being shown?
Many thanks

I had the same problem with rejected and dropped calls, tmobile couldnt care less from what i learned or are unaware of the problem! try this
1. lock the phone to gsm only (this solved it pretty much straight away)
2) remove the voicemail from your account
3) If you are using gprs data, you will rarely get a phone call through, and by using it i mean looking at web pages or having programs update in the background.
Downgrading the bootloader is way above my head so i wouldnt like to advise.
As regard to relocking the phone to the network, i dont think thats possible, in any event, why would they check the simlock if the phone is having problems with calls!
If its your fifth handset, you should be looking at changing the model at least because thats ridiculous.
It sounds like a network issue rather than a handset problem!

andaroo said:
I had the same problem with rejected and dropped calls, tmobile couldnt care less from what i learned or are unaware of the problem! try this
1. lock the phone to gsm only (this solved it pretty much straight away)
2) remove the voicemail from your account
3) If you are using gprs data, you will rarely get a phone call through, and by using it i mean looking at web pages or having programs update in the background.
Click to expand...
Click to collapse
Yeh, the problems on this phone didnt start until I began using the net again. They did suggest switching off 3G, but since I bought the phone specifically on the promise of a fast connection and HSPDA speeds, that really is an unacceptable solution! I appreciate that signal varies etc - but if a central location where I work isnt good enough, then T-Mobile really shouldnt be advertising themselves as a 3G network!
As it happens, voicemail was switched off on the account. It got put back on again a week ago - and sods law - things now seem to be working, though internet speeds are still very slow.
As regard to relocking the phone to the network, i dont think thats possible, in any event, why would they check the simlock if the phone is having problems with calls!
Click to expand...
Click to collapse
Dunno really. Its just a concern they will and then use it to wriggle out of an exchange!
If its your fifth handset, you should be looking at changing the model at least because thats ridiculous.
It sounds like a network issue rather than a handset problem!
Click to expand...
Click to collapse
When I phoned, I was just looking to get a repair, but it was them that offered a Vario 3 which I accepted. It was agreed for them to be sending the set to me (last Thursday) but all that arrived was a grey bag to send my old one back. I spoke with them at great length again last night and suggested a straight courier swap so I wasn't without a phone. They went through to their repair department, who have now flatly refused the phone change - despite it being agreed already!
Anyway I spoke to another manager who went through my "book" of notes and quoted the sale of goods act and merchandisable quality thing and he has agreed they really have to address this. He is phoning me back today and he did come across as helpful and reasonable. (The second one in 2 weeks - must be a record!!!)
I do agree though, that this issue is likely to be the network and not the phone. I would really love to use O2 as at work and home I get 100% coverage and never had any problems at all - but I ain't paying their data rates! Maybe 3 will be ok - but again, when I had them a few years back, at home they were dire so never bothered again. But one thing is pretty certain, in 5 months time, T-Mobile will be history unless they make amends in a big way and these problems become non existant.
Thanks for your help..... its appreciated.

HTC Sense in HD2

Hi,
I have recently purchased my HD2 and its been a couple of months now since I'm utilizing it. Barely exploring my phone features, it hangs 20 times in view of the following encountered predicaments :-
1) Receiving 2 simultaneous SMS
2) Receiving an MMS
3) Pressing on any of the keys on the phone whenever receiving an SMS
Well, the list goes on and on. So, in resolving this issue, SIS (Malaysia) had agreed to change a new phone for me. And so they did. Tested it on the spot and everything was working fine, but just after a few days later, the problem reoccur itself again. This time, the entire phone hangs up. No keys can be activated, neither the phone can be turned on.
Firstly, its a brand new phone, so this kinda problem should not arise. Secondly, its no doubt troublesome to flip the back cover and press the tiny red button to perform a soft reset. Why in the darn first place the soft reset button isn't placed outside ? (just liky my old TYTN II)
So I have read a couple of forums with regards to this matter and came upon two conclusions in the end. One, the Manila.exe is the main culprit towards the hanging of the device and two, the HTC Sense application program has a flaw in between. Well, there's a temporary workaround though (that is if you do not want to flip the back cover over and over again), which is to leave the phone idle for 48 hours, let the battery drain itself off and then recharge back the phone again.
48 hours is a long time to wait though, and as a professional worker in my line of work, I really do not have that much of an ample time to linger around waiting for it to run out of juice. I'm totally very much dissapointed with the purchasement of the HTC HD2 as not only the technicians at the SIS (Malaysia) could not get to reproduce my predicaments, they cant even get to solve the hanging issue which I'd reckon, that's what I've been spending most of my time on my new phone (rather than to explore what is has to offer)
Is there a work around to the HTC Sense / Manila.exe problem ? Other suggestions would be to turn off the HTC Sense, but you know what ? Turning off the HTC Sense will be something like buying an Aston and driving it at 40kpmh all the way till the south of France !!! The phone's interface will be dull, and not to mentioned, it will be more a less pictured like my old TYTN II
I do not really have such problems for the HTC TYTN II though, not even one hang moment. Please XDA developers / experts, I'm indeed begging for a solution in resolving this reoccuring problem that somehow not only it will tarnish the brand HTC, it will also loose faith of the end consumers in the market.

why don't you ask SIS to change the phone again?

Just want to say one thing ... "Stock ROM's Suck" , hate to be that blunt but the stock ROMs they put on this beautiful hardware just seem to be time bombs, waiting to explode when you get them home ...
Should flash that sucker!!

To dan138zig
Well, that was my last resort to them, in order to solve it once and for all. I've been travelling to SIS to and fro for 4 times and yet the problem is still left unresolved. They've even tested it in their environment and it works fine (for the 1st two visits). But somehow, they manage to simulate the issue and they replaced the chipboard.
Now, replacing the chipboard was to the previous original phone, though even after the replacement, it still didnt solve the problem. So ding dong here and there, and after several "consultations" with their higher level managment, they agreed to change a new phone for me, off the hook (not undergoing formal procedures, whereby I'll have to wait for another two weeks)
So, getting a brand new phone I'd reckon my miseries will be resolved, but then the hanging problem reoccur itself today again. It seems that the HTC Sense is the main culprit though, after reading a few forums off the Net. And for a "premanent" solution (that is if HTC does not come out with any ROM / fixes / enchancements), I've gotta turn off the HTC Sense feature.
Well, buying a phone that cost 2K plus had already put a large damage in my wallet, now having to face this consequences after the purchasement is a real icing on the cake. What do you think ? If you're in my shoes, what would you do ?

To watcher64
I totally couldnt agree with you more. In my view, they should just have throw the Win OS away and put in the Andriod version of it. Its always windows version mobile phones that are giving the most headache to me when it comes to utilizing it.

http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all

Have you tried getting a new SIM? Sounds like the problem only happens when its talking to the network, and as you've had 2 handsets, i'd give a SIM change a go.

On the plus side........... at least you get 48hrs battery life.......
Not much use though if your phone doesnt work I suppose.....

rp-x1 said:
Have you tried getting a new SIM? Sounds like the problem only happens when its talking to the network, and as you've had 2 handsets, i'd give a SIM change a go.
Click to expand...
Click to collapse
Well, my SIM's working perfectly fine though, it does not give me any form of problem with my old TYTN II neither with other HTC devices I've checked with a few friends of mine. I do really suspect its the Sense that's the real culprit in the hanging of the device. Just really hope that they clear up this predicament with a new release of the ROM

conantroutman said:
On the plus side........... at least you get 48hrs battery life.......
Not much use though if your phone doesnt work I suppose.....
Click to expand...
Click to collapse
haha, forty eight hours of baterry life ? well, I wouldn't bet on it. Have tried using it extensively and even before it reaches sunset, the battery is out. And guess what ? It's a brand new battery.
The phone's terrific, but sadly, the battery isnt. Its just like you are viewing a beautiful girl from bottom up till the next and the next thing you know it, viewing her face just makes you wanna vomit over and over again
So that's how I could sum up the HD2 as a whole. Most comparison commentators out there did place the HD2 side by side with the IPhone 3Gs. Both eventually also will end up running out of juice in 48 hours when you're performing your day to day call basis

webjunky said:
http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
Click to expand...
Click to collapse
The HTC Support and Releases still does not solve the problem, mate. Its something that HTC R&D as well as the QA team needs to sit down and extensively test the entire device from bottoms up till all forms of problem is resolved thereafter.

steven.hum said:
To watcher64
I totally couldnt agree with you more. In my view, they should just have throw the Win OS away and put in the Andriod version of it. Its always windows version mobile phones that are giving the most headache to me when it comes to utilizing it.
Click to expand...
Click to collapse
hmm, well you did not get what I meant, but that is ok .. I meant the version of the roms suck .. I like WinMo, personally I think Android with is BigBrother Back door is just as bad as the Iphone ...