Database Users

You must see my Touch! Broken screen!!

Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment)
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Oh well, I will order a new screen from here...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209
What do you think?

Ouch..sorry

i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.

ouch. that's a broken touch

Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...

It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!

I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !
how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !

ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.
In Venezuela they will say "que coñazo"

i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.

daniel_rh said:
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Click to expand...
Click to collapse
Keys in the same pocket? happend once to my MP3 plyer

I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).
I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.
I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.

@ #6
Not a dig at you, but that document
Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?

Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!

Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers

Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?

huemedia said:
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Click to expand...
Click to collapse
Thanks, I'll try this for the next one

pressure
this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.
tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.
Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.

that and combing it with a weaker screen with a error in it

as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only

Ok, I replaced the screen, very easy to disarm the phone

Likely Death to my G1

today was a horrible day...
apparently leaving your g1 in your pants while they are in the wash doesnt work so well.
does not power on
anyone have any idea what can be done to bring it back or is it most likely fried
and if it is done then does anyone want to buy it as is?
I guess this is an excuse to get a g2
*UPDATE*
I guess no G2 for me just yet.
My phone works great now. Did not do anything special. Did disassemble the phone though so I can wipe down any residue i saw on main components such as the keyboard.
My advice to anyone that has this misfortune is not to rush things. I think i turned my phone on 2 days too early but I got lucky and it did not affect my phone. I figured this out because there was a lot of visible moisture in the screen when the backlight turned on. The keyboard was not functioning correctly either.
I did leave it in rice for about 36 hours but I do not really think that did much as far as the drying process goes. Best thing to do is go to a hardware store and pick up a torx driver set(mine was $4 at Home Depot and it was 36 piece set including torx philips hex slotted and pozi) open up the phone *be careful* of course and let it air dry for 3-4 days (not absolutely necessary to take apart the entire screen but if you feel comfortable go ahead). While it was open I wiped down the main board and the keyboard. I did not take apart the screen because I just did not want to take any other risks(mostly because i knew the screen worked) even though there was moisture, I knew it would eventually dry out. But the key to all of this was patience(I know its tough to go 3-4 days without your baby).
the link for the service manual is http://mikechannon.net/PDF Manuals/HTC Dream SM (A04).pdf

Most of the time, phones can live through the washer and live. You MUST take out the battery and do NOT attempt to turn it on for atleast 48 hours, as you will likely short out the phone. Put the phone in a big bag of rice to let it soak up the water, also use a blowdryer to help dry the phone out. However, your warranty is now void, and there likely will be some remnants of water within your screen.

Yep! worst thing you can do is turn that thing on (or try) before its dry.
my g1 hasnt had a bath but other phones have (none with touch screens) and i take as much apart as possible and leave it that way till the waters gone (then like 4 more days just to me sure )
artifical drying sources reccomended (dont get too hot!!!)

I have had it in rice for about 24 hours now and its sitting on top of my dvr because it gives off a little heat so it should help the process.
just remembered that i didnt remove the sd card...
i was thinking that since it was in the washer with detergent, shouldnt i have just removed the battery and try to clean it in some type of solution...
I have read about a alcohol solutions but kind of scared and i just noticed that there is condensation around the edges of the screen

I'd say take it apart, Blow dry what you can, leave the pieces in a warm area for a couple hours, and then try putting it back together and turning it on.

anybody know how sensitive the screen is because i want to try and blow some heat on it but not sure if it will damage it

best part about handset insurance cover lost or stolen phones...hint hint

bladepbc said:
best part about handset insurance cover lost or stolen phones...hint hint
Click to expand...
Click to collapse
good point but im on att network using the g1 unlocked...
plus i rather not cheat my way out of it because this is my own fault

good news and bad news...
first of all it powers on and boots fine. Secondly the screen seems to be working perfectly (touch and all)
bad news i might have turned it on too early because screen still had noticeable water spots all over it. The keyboard also just spews random letters and commands (ie one of the letters controls the volume)
other good news 1.5 has onscreen keyboard
anyone have any advice on how to go about fixing the keyboard?

Advise for fixing the keyboard: take it apart and clean it.

ok well im taking it apart to clean it out and i see some residue but what should i use?
microfiber cloth?

cleaned out as much as i could but seems like the menu button is now acting up while the keyboard is still messed up

Aside from parts made of paper, parts with thin films (like the lcd), speakers, batteries, or fine parts that are difficult to dry, you can do a very neat job with 99% iso alcohol followed by deionized (aka distilled) water. This includes most (but not all) plastic casing, buttons, pcb boards, etc. Follow up with a hair blowdryer set on low heat (or if you have an electric heatgun, even better).
Get a semi-shallow dish, fill it with the solvent, submerge the part and scrub it lightly with a soft toothbrush. (probably don't scrub for polished surfaces like the exterior casing). Then directly rinse it under a stream of the deionized water. Finally, clean the dish out, fill it with the di water and scrub with the brush.

^ almost exactly what I did to recover a "dead" water soaked phone. Worked great, and learned a lot about how the phone is built

couldnt find 99% near by but got 91% which im assuming should work...
is it ok if i use bottled water(kirkland)?
oh and the spots on the screen are still there (light and dark areas)
thanks for the help guys

kp126 said:
couldnt find 99% near by but got 91% which im assuming should work...
is it ok if i use bottled water(kirkland)?
oh and the spots on the screen are still there (light and dark areas)
thanks for the help guys
Click to expand...
Click to collapse
I bought my 99% iso from Safeway. It comes in a 16oz container. Look for it in the medical supplies aisles. Don't use bottled spring/mineral water, as that contains... minerals. You need buy deionized (also referred to as distilled) water. Distilled water contains a significantly lower amount of mineral ion, which for the purpose of cleaning electronics would be considered contaminants.
Do the spots appear to be blotches of moisture? Perhaps there is fluid trapped between the various layers of the lcd.

ok ill go check out safeway tomorrow morning. thanks for clearing up the water thing.
it looks like its moisture because after leaving it off for about 5 or 6 more hours i saw a few spots fade a little bit.
I will take the screen apart tomorrow as well. Any special instructions on handling the screen or even cleaning it?

You might want to search for the service manual for the G1. It details a complete teardown and rebuild of the dream hardware.

some sort of a miracle just occured because my phone is not acting up at all anymore and i didnt even clean it with the alcohol solution yet.
Just woke up in the morning and turned on the phone and worked perfectly, with absolutely no problem with the keyboard(except that i think i forgot a screw and a few keys are a little loose) everything works fine.
only problem is that the screen still has what looks like condensation.
but the blotches in the screen seem to be slowly fading. Gonna pop it open right now and leave it out overnight.
thanks for the help
oh and the manual has a few mistakes in it as far as procedure goes but any person with common sense should be able to get past those

Damn, thats rough man. I dropped both my old phones in the toilet(damn you superbowl, damn you!!!)and both of them worked after taking them apart and drying them off but never really worked 100% the same...
Just a note too, those were non-touch screen phones.
Best of luck.

touchscreen does not "untouch"

Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?

Looks like condensation under the screen to me.

Reapply screen protector... That's it..

I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery

Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\

This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...

cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.

HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english

tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not

Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well

Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.

Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...

db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?

I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?

dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so

It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?

dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.

Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.

Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.

guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!

Dead screen on Galaxy S4

I bought it about 9 months ago on Craigslist. I'll never do *that* again.
After I got it home, I noticed that the screen looks as if it has been replaced. A tiny bit of glue in the upper corner. Oh well. It was working fine. Or so I thought.
A few weeks ago, I started getting these strange vertical lines through the entire display. I couldn't figure out any pattern to it (time of day, temperature, etc.) It would usually go away within a few minutes.
Then today, I hit the power button to bring it out of "sleep" mode, and the screen flickered a few times... and died. I tried to power it back on; no dice. I pulled the battery and tried powering it on; no luck.
I plugged it into an AC charger and at least I saw the battery icon. I powered it on, and the screen flickered and died again.
Is this a known error or a simple fix? Do you need more information?

Sounds like a dead display, not a real common problem but it happens. You can replace the display which is not a huge deal but my concern is the glue you mention. That may make it a bit of a challenge to repair. Depending on what type, how much and where glue was put.

How much would a new display cost if I replaced it myself? How do I know it's just the display, not the digitizer or something else, etc.?

Check Ebay. Ebay is usually loaded with replacement screens/lcds. If you do buy from there make sure it is a Sprint variant of the SG4. There are suttle differences on the inside between GS4s. The lcd is the part you'll need to replace if necessary. I would advise, taking the display off first to inspect what the previous owner had done. It's entirely possible that the lcd cable ribbon is loose or not seated properly to the board.

The display will be the outer glass, digitizer and LCD all in one package. You can try to replace parts separately, but trust me it is not worth it. The outer glass is glued down to the digitizer, that is a real pita to get apart clean without damaging what is left. Then if you do manage to get it apart it may not function as well or be as durable as originally because the outer glass no longer makes contact with the whole digitizer. Think of it like a single piece of wood vs a laminate like plywood.
Granted it may not be the display (there is always a possibility it could be something else -like aliens) but most likely it will be the display. I would think of it this way- try to replace the display, if that does not work you can resell the display you just bought and you might be out $20- well worth it in my opinion.

Thanks for the info. Looks like the glass/digitizer/LCD will run me about $100, so I'm not sure it's worth it.
Does anyone have the link handy for the Galaxy S4 drivers so that I can get what I need off the phone?

troyboytn said:
I would advise, taking the display off first to inspect what the previous owner had done. It's entirely possible that the lcd cable ribbon is loose or not seated properly to the board.
Click to expand...
Click to collapse
I've followed instructions to take the motherboard out and put it back in. Is it difficult to ge the display off? Is the LCD cable ribbon easy to find?

OP2 Display damage after heavy rain

Dear xda,
while being on holiday in South-East Asia, I got into some pretty heavy rain and my OnePlus 2 obviously didn't like the rain - the display seems to be broken since. Unfortunately I tried switching the phone on shortly after the water contact (because I needed it for navigation) and the display worked just fine while the phone seemed to be stuck software-wise (although now from a retrospective point of view it could have been that already then the display was somehow having issues).
I did put it in dry, uncooked rice just a few hours after the water contact and kept it there for a few days, with the SIM-Tray ejected and the back cover taken off. Still, after a few days, I tried switching it on again and I could notice that is was booting up just fine (I could see the capacitative buttons lighting up and even got some notification sounds after it booted up), but the display remained black
Back home I removed not only the SIM-Tray and the back cover but also the "inside cover" as well as the battery (it then looked like THIS) and put the phone back into rice for another 2 days. After that I reassambled the phone and tried switching it on again - still the display wasn't working.
After disassembling the phone again and taking the battery out, I put the remaining parts of the phone into the oven at about 45°C = 113°F for about 2h. But that didn't help either.
Is there any advice as how to maybe get my display working again? Maybe some cable or connection inside the phone that I could inspect or disconnect and reconnect? The process of buying a display on eBay and replacing the display seems to be rather complicated (due to the fact that the display is glued to the frame as from what I could see on ifixit.com) and I don't want to damage more than I already did while maybe the repair attempt doesn't help at all.
Does anyone have any experience/insight regarding how much it would cost me to open a repair ticket with OnePlus and let them repair/replace my display unit?

Guess it would cost around 200USD since the display is one of the costliest components in the phone. Not sure if it's only the display issue though. The water might have done some serious damage to the board itself.

100$ easily

My replacement screen cost me 30$ including shipping to Sweden, bought on Aliexpress, top notch quality nothing to complain on quality wise .
Skickat från min ONE A2003 via Tapatalk

pitrus- said:
My replacement screen cost me 30$ including shipping to Sweden, bought on Aliexpress, top notch quality nothing to complain on quality wise .
Skickat från min ONE A2003 via Tapatalk
Click to expand...
Click to collapse
I too considered buying a replacement screen on ebay or aliexpress. But I don't think I feel confident enough to take the necessary steps to replace the screen, because you seem to have to "unglue" the old screen and glue the new screen back on the frame (Sources: https://www.ifixit.com/Guide/OnePlus+2+Screen+Replacement/51922#s115570 and https://youtu.be/Q1b5Ut5kTRM?t=4m).
Is it easier to do than I think? Did you face any issues while replacing it? Can you see or feel a difference with the new screen compared to the original one (i.e. does it perfectly fit into the frame without protruding)?

gnaggwatschn said:
I too considered buying a replacement screen on ebay or aliexpress. But I don't think I feel confident enough to take the necessary steps to replace the screen, because you seem to have to "unglue" the old screen and glue the new screen back on the frame (Sources: https://www.ifixit.com/Guide/OnePlus+2+Screen+Replacement/51922#s115570 and https://youtu.be/Q1b5Ut5kTRM?t=4m).
Is it easier to do than I think? Did you face any issues while replacing it? Can you see or feel a difference with the new screen compared to the original one (i.e. does it perfectly fit into the frame without protruding)?
Click to expand...
Click to collapse
It was pretty straight forward and simple. I just applied heat to screen using a hairdryer and the used the included suction cup to gently loosed the screen from the adhesive using a credit hard to pry away the glue and then removed the connections to the screen and the touch-buttons and home button from the backside and then removed the screen. Then I moved over the home button and touch buttons to the new screen, applied some 3M adhesive strips on the frame after removing the old adhesive, put the screen back in place and reconnected the collectors, pushed the screen in place in the frame and heated it a bit too make sure the adhesive sticks and then screwed everything back in there and put on the back case. Done and done!

Ok I think I am gonny try tro buy a screen on aliexpress and replace it myself. Do you think this one should do?

well maybe you guys can help me out here i did the steps to replace the fingerprint sensor but now my screen wont stay glued , i have not been able to find the glue for the screen anyone can help with that by any chance ?

jera27 said:
well maybe you guys can help me out here i did the steps to replace the fingerprint sensor but now my screen wont stay glued , i have not been able to find the glue for the screen anyone can help with that by any chance ?
Click to expand...
Click to collapse
I would also like to know which kind of "3M adhesive strips" pitrus- used to keep the screen glued.

gnaggwatschn said:
I would also like to know which kind of "3M adhesive strips" pitrus- used to keep the screen glued.
Click to expand...
Click to collapse
I bought this one linked down here
3M Sticker Tape Sticker 1MM Double Side Adhesive For Cellphone Touch Screen LCD
http://s.aliexpress.com/UBbquiQf
(from AliExpress Android)

i will try it thanks how did you apply it ? did you have to do any modifications ? is the phone screen similar to its original state ? did you remove the previous glue ? soo many questions i wish there was a video on how to apply it on the phone , as of now my bottom half of the phone screen is unglued

jera27 said:
i will try it thanks how did you apply it ? did you have to do any modifications ? is the phone screen similar to its original state ? did you remove the previous glue ? soo many questions i wish there was a video on how to apply it on the phone , as of now my bottom half of the phone screen is unglued
Click to expand...
Click to collapse
For me, the old adhesive came off with the old screen. But I did some cleaning with alcohol just to be sure.