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all heros have 12 month warranty right? you dont need to apply for it? if anything goes wrong with your phone then you just need to contact htc ? am i right?
thanks
That very much depends on where you are physically located, and where you physically bought the device.
My phone came from T-Mobile UK, and comes with a 1 year warranty. If I have a problem with the device in that time, I should go back to the original vendor (i.e. T-Mobile UK) to seek remedy. In addition, even though I only have a 1 year warranty, my statutory rights are not affected - see this link
Bear in mind that this is going to be covered differently in other regions.
Regards,
Dave
i bought it from ebay. its a simfree version
so will it still be covered.?
thanks
I couldn't tell you definitively.
Assuming you are in the UK, if you bought it from a UK company on Ebay and is was sold "new", then they are responsible. The same may well apply across the EU, but I'm uncertain of this.
If it was bought as second hand from an individual, the situation is not so clear, but it is probable that the original retailer should still be required to honour the warranty.
Regards,
Dave
I faced that issue some time ago and i contacted htc for a problem.
well from what they told me, if the phone wasn't bought at an official htc vendor, then you have no business with htc. Only thing you can do is you can send your phone to htc to get repaired or checked but you'll have to pay for it ( even if you have a guarantee from a shop)
You should contact the store where you bought the phone. And the catch at these local stores is that you should have your guarantee and receipt on your name to be able to claim it. so buying on ebay ...... i cant say for sure
i have a htc blackstone on orange in the uk. i have orange care insurance and i need to send back my phone for repair to them cause the microphone has broken.
i have changed the rom and hard spl on my phone but i have got the original orange rom to put back on it. i know how to put the phone back to standard successfully but i am a bit worryed that orange care will be able to tell i have changed the rom and not satisfy my claim.
does anyone know if orange care insurance have the capability to know that i have change my rom evan if i wipe the device?
thanks in advance.
tom
tomwithskill said:
i have a htc blackstone on orange in the uk. i have orange care insurance and i need to send back my phone for repair to them cause the microphone has broken.
i have changed the rom and hard spl on my phone but i have got the original orange rom to put back on it. i know how to put the phone back to standard successfully but i am a bit worryed that orange care will be able to tell i have changed the rom and not satisfy my claim.
does anyone know if orange care insurance have the capability to know that i have change my rom evan if i wipe the device?
thanks in advance.
tom
Click to expand...
Click to collapse
As long as you return to stock rom & SPL your insurance/warranty will be valid. Also make sure have have removed security unlock if you had it
You can find the shipped orange HD rom here if you need it
http://rapidshare.com/files/1956481....405.3_Radio_52.49a.25.26_1.09.25.14_Ship.exe
When I had a problem with my screen I did not have Orange care.
They told me to contact Regenersis who handle all their repairs.
Regenersis said they do not repair the HTC Touch HD and would send it to HTC.
The charge was about £80-£100.
So I did a deal with Orange for £80 and got another handset - with care.
Why are they not offering you a replacement handset ?
r
Andrew
thanks guys. they will probably give me a replacment handset but i was just curious. thanks for the link and re-asurance.
tomwithskill said:
thanks guys. they will probably give me a replacment handset but i was just curious. thanks for the link and re-asurance.
Click to expand...
Click to collapse
I sent mine off when i had orange care with duttys rom on it and they never said a thing and sent me a new, unlocked & unbranded hd
jake_tenfloors said:
I sent mine off when i had orange care with duttys rom on it and they never said a thing and sent me a new, unlocked & unbranded hd
Click to expand...
Click to collapse
I'd be wary of this approach as a lot of others haven't been as lucky
my screen has now broken aswell and i have a new phone coming tomorrow. i currently have xtrom on my phone and i need to get the shipped hard spl and the shipped rom on it. my computer wont open links to rapid share. not shore were i can get the originals from so if anyone can help i would be very pleased.
thanks tom
when i broke my screen, i had orange care, so i rung and said id lost it on a night out, withing 24 hours i had a new phone, cost me £15 i think, i then sold my old HD to mazumamobile for a tidy £130 i think it was.
i have had three hds from orange care and i have never flashed a stock or spl back onto it
i trust in them to be horribly stupid and it works
they tend not to fix things as per say just gve you a new device then you send ur old one back with the courier
my current one has energy rom on it and the newton rings and guess what
i aint flashing crap
-PiLoT- said:
i have had three hds from orange care and i have never flashed a stock or spl back onto it
i trust in them to be horribly stupid and it works
they tend not to fix things as per say just gve you a new device then you send ur old one back with the courier
my current one has energy rom on it and the newton rings and guess what
i aint flashing crap
Click to expand...
Click to collapse
Interesting that you say this as I do know of others which have tried this and got the rsponse from hTC that illegal software was found on device so warranty was void. This illegal software being a cooked rom/HSPL etc
Maybe it depends on the fault, i.e. in some cases depending on what the fault is, they actually do look at your HD to try and fix it??
Fallen Spartan said:
Interesting that you say this as I do know of others which have tried this and got the rsponse from hTC that illegal software was found on device so warranty was void. This illegal software being a cooked rom/HSPL etc
Maybe it depends on the fault, i.e. in some cases depending on what the fault is, they actually do look at your HD to try and fix it??
Click to expand...
Click to collapse
I think you're confused about Warranty and Insurance here, FallenSpartan.
Those that have a faulty device and no insurance would send their HD to HTC for repair under warranty (Provided it is within warranty period). HTC would more than likely investigate, and if HSPL and/or custom ROMs are found then warranty would be void.
Those that have a faulty device and do have insurance. From Orange, for example, would call their insurer and have a replacement device sent out to them, no questions asked. Insurers usually send out a replacement and the courier swaps for the broken handset. Insurance is nothing to do with HTC and Warranty, it's up to the insurer what they then do with the faulty unit, but I guess they usually have a repair contract with a large handset repair centre rather than with individual manufacturers. That's what I would do, anyway.
Budadank said:
I think you're confused about Warranty and Insurance here, FallenSpartan.
Those that have a faulty device and no insurance would send their HD to HTC for repair under warranty (Provided it is within warranty period). HTC would more than likely investigate, and if HSPL and/or custom ROMs are found then warranty would be void.
Those that have a faulty device and do have insurance. From Orange, for example, would call their insurer and have a replacement device sent out to them, no questions asked. Insurers usually send out a replacement and the courier swaps for the broken handset. Insurance is nothing to do with HTC and Warranty, it's up to the insurer what they then do with the faulty unit, but I guess they usually have a repair contract with a large handset repair centre rather than with individual manufacturers. That's what I would do, anyway.
Click to expand...
Click to collapse
Yes, it would appear I am , thanks for the kick up the backside
Hi,
I've bought my HTC Hero a few days ago.
I've any fix with my GPS (gmaps, copilotlive, GPS Test).
I don't understand why
Any ideas ??
Best regards
Sorry i dont understand the question.
Are you saying thos apps dont work on the hero?
or that the GPS doesn locate you?
Im guessing there is a stock rom and everything is factory on it?
If so and the GPS doesnt work. Try standing outside. On a clear day to see if it will locate you in google maps. If it doesnt then i think you may have a defective unit. If its new it should definately be under the HTC warranty
I mean the gps don't locate me with google maps or copilot in outside locations
Sounds like you have a faulty unit then. register it online ith HTC support and send it back stating what is wrong, youl get a new one within a couple of days.
i've explained my problem to the customer service, but they don't want to send me a new phone. I've send it to a reparation center...I don't undestand why they don't want to give me a new one
you should ask them why they don't send a new one, not us...
do you have an answer from the customer service that you can paste here?
sry dbl post
You can try updating to a different radio version, I know that when I just updated to 63.18.55.06JU_6.35.09.26, it gave me bad hspa signals and gps does not fix as fast.
I recommend using 63.18.55.06IU_6.35.08.22 for your device, gave me the best for gps fixes since I was able to lock in under 5 seconds at my Han Ah Reum (korean food market with industrial architecture and concrete, which is difficult to even get cellphone signals at times).
Any Fix with Hero's GPS / Very bad HTC customer service
Thanks everybody for your answer.
kendong2 : I'm a french customer, and my english is not so good. I'll try to translate the answer : the want me send my phone to a reparation center. But i cant stay several days/week without my phone. Any explication why they don't want to change.
I've asked to explain my pb to a responsible, they told me he will call me back but any call since several hours.
I'm very very disapointed by the htc customer service.
princedwi : I don't want to break the warranty.
I've already purchased an htc hero pink to my wife with the same firmware, same operator, and any pb with the gps
norbert80 said:
I've already purchased an htc hero pink to my wife with the same firmware, same operator, and any pb with the gps
Click to expand...
Click to collapse
I don't know about France, but in the UK it is the responsibility of person who sold you the goods to make good on any warranty. In addition, since the GPS has never worked, again in the UK you'd be perfectly within you rights to ask for a replacement or a refund because the good were faulty at point of sale.
I would have though that France would've had similar, if not stronger, consumer protection laws, and I assume that you didn't buy your phone direct from HTC, so why don't you go back to the seller?
Regards,
Dave
i am surprised.. you can not take it back to the place you purchased it... and have them replace it with a new one.
it is only a few days old..right?
foxmeister said:
I don't know about France, but in the UK it is the responsibility of person who sold you the goods to make good on any warranty. In addition, since the GPS has never worked, again in the UK you'd be perfectly within you rights to ask for a replacement or a refund because the good were faulty at point of sale.
I would have though that France would've had similar, if not stronger, consumer protection laws, and I assume that you didn't buy your phone direct from HTC, so why don't you go back to the seller?
Regards,
Dave
Click to expand...
Click to collapse
Same in France and in any EU contry...European Union countrys have a minimum warranty policy of 15 days to get a new device and 2 year warranty on products above 50€.
Countrys can decide to have better warranty laws but never less then this.
HI Guys
1st
I used to had HTC Blackstone.After 1st warranty service I've received Blackstone with new touch panel and screen!!!But with death pixels more than 3!!!So it went back to Miltone Keynes service centre.After 2weeks+ I was happy owner of serviced Black100.
2nd
My HD2 is going to Miltone Keynes again after 1st warranty service.
Just day after I've received my phone
Again death pixel on screen,screen is not align in housing.
HOUSING is kind of secondhand!!! it is obviously not my!!! It has scratches on different places.
Maybe missing kapton around speaker.<--light is coming up from grid.Cool
Looks like serviced somewhere far far east you know that Communist country?!!!
For now I hate Miltone Keynes service centre.
They are trying us a stupid costumers?!!?
Lied on service explanation in both cases!!
Waisting my time!!!, their money and our green planet
Only who is profiting is UPS delivery company.
S..t happens after 1y7m on HTC I was without Phone for 1m2weeks+
PS:sorry for my funny Engl......
Yes they are shockingly bad.
My blackstone had newton rings so as I'm near them I dropped it in.
They wanted to charge me nearly £200 to repair something which in other countries they cover under warranty.
Thing is, they hadn't sent me a link to the tracking page so I only found out when I called up after 2 weeks for an update. Had I left it much longer they would have disposed of my phone without telling me.
I arranged with the call centre to be able to go in and pick my phone up but they hadn't told the repair centre so they were baffled with my arrival.
I then took the phone back to the store I bought it from for them to try and get a warranty repair, they got the phone back with a report of "no dead pixels found" when the fault report sent with the phone didn't mention dead pixels. The store offered to try again but having been without my phone for a month I wasn't keen, so they put it through as an insurance claim and I got a new phone the next morning.
UF
Uf
I feel sorry for all UK HTC underwarranty c....
Looks like it's a group of poor paid people.
Or they just traying cheat on us.
By the way It's not real HTC they are just ''official service''
Hope HTC will change it soon!!!
SO say no to Miltone Keynes service centre or be realy careful.....
One good thing about it being in the UK is UK consumer laws are pretty decent.
Merely mentioning trading standards when I was in reception got them to change their tune and go get me my phone.
Had I a spare phone I could have reported them to trading standards for not fixing newton rings under warranty when I could provide evidence that in other countries they were allowing them as warranty faults.
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
can understand how a screen might wear out if you dont use a screen protector, with one however it should last for a very long time... unless i dont understand the tech
just about warranty
this is not a tread about screen lifetime.
I just disagree withy way how guys in UK --> Miltones Keynes working.
Isurence if fine but it can't fix errors done by service centre.
Im not sure if my insurence is covering 1 second repair.
I don't know what the problem is. I had the crazy screen sensitivity issue, agged lines, random key presses.
Had the phone 9 months, called them, tried the latest ROM, same problem, sent it back, 2 weeks later it reappeared working perfectly, no problems, no scratches.
I coudn't be happier with their service.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
The great thing about the consumer rights acts is you are entitled to a reasonable length of use out of a product, so even if it comes with just a 1 month warranty and it fails after 3 months, if you can argue that it was resonably expected to last that long then the law is on your side and you're entitled to repair/replacement.
nrfitchett4 said:
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
Click to expand...
Click to collapse
Insurance is for damage/loss, not breakdowns. Breakdowns should be covered by warranty/consumer protection laws, after all, if you're sold a shoddy item, why should it cost you to bring it up to the quality item you paid for in the first place?
Of course if something isn't covered by the warranty there's nothing stopping someone damaging their phone and claiming on insurance for a replacement.
Generally we have lower premiums and an excess to pay in the event of a claim, although you could find a policy with no excess but higher premiums.
Well
my HD2 is again on the way to service centre.
Let's wait for it!
I was just havig look all around my HD2 Looks like they found some used one in better contidion.Replace the sticker with IMEI an SN.-->Maybe they've put even my HW in to it.because IMEI and SN is still same----->second hand housing, screen with death pixels, sreen was't align in housing and few small s..ts.
I'll report next week hopefuly...
I'm in ...
Dear ,
Thank you for returning your phone to us for repair.
This email is to confirm receipt of your PDA/Smart phone at the HTC Service centre.
Date/Time: ../11/2010 hh/mm/ss
S/N:HT.......................
IMEI: 35......................
Please do not respond to this message this is a generic email sent from an automated mailbox.
To learn more about HTC Europe, please visit our website at www.htc.com
Note: This is an automated message - do not respond to this email address as incoming mail is not answered. If you need to contact the Call Centre, please use this link http://www.htc.com/europe/CA_Hotline.aspx quoting your unique ticket number.
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
OrionCarl said:
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
Click to expand...
Click to collapse
under the warranty?
What was explanation of service?
Never more HTC Service centre
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
-jen94ek- said:
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
Click to expand...
Click to collapse
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
fred_up said:
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
Click to expand...
Click to collapse
Good Idea but have you got Email adr... to HTC Headquarters??
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Milton Keynes (T-Mobs official repairer) = HTC service centrum
HTC_HD2_NEW said:
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Click to expand...
Click to collapse
Problem is still in guys>>>>> Milton Keynes (T-Mobs official repairer)---->IT's HTC official service centree as well!!!!
Im sure all HTC from any NetProvider must be fix in Milton Keynes anyway.
Hmm..
I did ask the question when I spoke to HTC and the guy on the phone assured me that they were not SBE, even though both addresses were in Milton Keynes..
To be fair, the addresses I had were different as was the paperwork!
Hi guys,
I hope some Romanians can verify this?
My phone has the famous digitizer issue (screen not responding when coming out of standby), where I called HTC Romania.
They told me to contact their repair center in Bucharest. (http://www.cirma.ro/)
That repair center states I have to pay 1000 LEI (250 EUR) for this repair, while the phone still is in warranty. Aren't there such things as 'in warranty repairs' here in Romania?
As I am not Romanian, I would like some info in regards to this. Otherwise I have to ship it to the UK or to Holland (where I'm from) to have it repaired.
Please, some feedback would be appreciated.
Multumesc foarte mult!
Hy, here , in Romania, the thing are a little bit different. You could repair your phone in warranty only if you bought it from here.The procedure is also very complicated, we must go with the deffective device on our provider, they send the phone to Cirma, after repair Cirma send it back to the provider and only after that we can enjoy again about our beautifull device. Also they ask for entire package, not only the device, I don`t know why ! And the whole procedure takes about 3-4 weeks . So , I think you can send it to your country for repair, the time will be almost the same. I called also Cirma service an they told to me that replacing the digitizer costs 1000 LEI.
I had a screen problem too on my Hd2 (a white spot) and I've been to Collection Point (on Stefan Cel Mare), they made and a diagnose of the problem and then they changed the screen for free (on warranty). In my case I bought the device from Romania.
My advice is to go to a Collection Point with your Invoice and warranty certificate in order to clarify if your papers are eligible here in Ro.
Thanks guys,
I think i'll just ship it to Holland anyway.
Just came of the phone with Cirma, and they won't repair my HTC device, as I didn't buy it here in Romania. (Which, legally is very wrong, as HTC has a European Warranty certificate and Cirma is supposed to be a valid repair partner).
Next to that, there is no such thing as a warranty 'certificate' when you get a phone in Holland. You have your proof of purchase, with warranty booklets by HTC. I've been everywhere in the world, but this is the only country still sticking to certificates and stamps..
Oh well, I thank you for your replies, they are appreciated!
Sorry about that, but think a little: we are living here from the beginning of our life . It is worst than anything
skodann said:
Sorry about that, but think a little: we are living here from the beginning of our life . It is worst than anything
Click to expand...
Click to collapse
No worries mate, I am not blaming you
But i have some positive news. I went into a repair point from Cordon Electronics (Auchan/Titan) and explained them everything.
Last Friday I gave my phone with a proof of purchase to them, explaining that in Holland (where i bought the phone) does not have 'warranty certificates' and I showed them the HTC warranty booklet. They took my unit in (Friday night at 20.00) and just now i received an SMS, that the unit can be collected from the same point, repaired and all.
New mainboard, buttons, digitizer, LCD panel All in warranty. I guess when things can be explained properly and the person understands the situation, not much can go wrong
Can't wait to get my beloved HD2 back after work
Update
Went to the Service Point last night, only to find out they did replace the mainboard, and LCD, unfortunately, it did not fix the problem.
So again, it's in repair
Keep us informed