received my dell venue pro late may 2011
i'm currently stationed in the Philippines so I had my unlocked Dell Venue Pro 16g shipped to me by a friend.
it is now June 12 and i've had the phone for less than a month. yesterday the external speaker stopped working out of no where. it was working fine earlier.
the internal speaker works fine. i can make phone calls hear perfectly. i can also insert a headset and all the application sounds work fine such as Zune
my problem is the external speaker. regardless of what volume it is on [ 0 - 30 ] there is no sound coming out
OS VERSION : 7.0.7392.0
My problem is I am stationed in the Philippines and Dell has the worst Customer Service. the last time I had a problem using my credit card JUST to order the phone and I spent over $100 USD just on international calls.
I can't imagine what it's going to cost me to talk to another customer service rep or even safely ship this back to dell and receive a new phone.
If anyone can help me with a solution. please. please do so.
I had a similar problem before I received my replacement. Try removing the battery cover and pressing down on the back in the large area above the speakers. If it's a short (like mine was), pressing down might restore the connection to the speakers and give you sound. Load up the Zune hub and try playing a song to test it.
i also had a problem like this. i restored the conection by pressing down hard just below and on the space bar on the keyboard.
ok. this is weird but the two methods actually worked. i tried both. the sound came back.
what in the world caused this problem in the first place?
i appreciate the replies. thank you very much to the both of you.
I have this problem too, I dropped the phone in its otterbox case at a significant height. I did what you guys said and I heard a clicking sound when I pressed the the area below the space bar. Sound was restored, but I noticed when I took off the otterbox case the phone loses sound unless I press hard.
The sound disappears when there is no pressure on the back of the phone, so when the battery cover is removed this problem is most noticeable. Now I would send this in for warranty, but I am in Canada and I had the phone shipped to a relative in Seattle, I doubt Dell will let me warraty this in Canada.
To save my self the long drive and hassle with dealing with Dell I would rather find a better solution. Im guessing the area where the speaker connects is loose. Is it possible if the screws came loose in that back area? Would loosening them and tightening them work. Or is something else wrong? Is there perhaps a tear down instruction manual for this phone? Can I fix it myself? Otherwise I have to leave the phone in its case for its whole life and I'd rather not do that...
Big thanks to the two helpful posts. Clicked thanks button twice for that
Anyhow, just wanted to mention that mine came loose just from plugging in and out the USB charger. The car charger has a springy cable and might be the culprit as I tag on it.
Which version did you get? Pcs or aws. Pldt uses pcs, right? My company has an office in manila and we were thinking about sending a few dvp out there.
Sent from my Venue Pro using XDA Windows Phone 7 App
I was having the same problem and tried the solution mentioned (pressing down hard) and it also restored the sound! I think this is a sign of a poor build quality.
I too was having the same issue. I had been without sound for the last week and only today, without doing anything in particular, the sound came back. I am not sure for how long though! I was going to hard reset the phone this weekend to see if it was the Mango update that caused the problem (it only happened after the update). I guess I will wait it out and see.
My DVP has the similar problem after 10 days. Actually it is not completely soundless. But the volume is too low to hear 10cm away from my ear. It may not be hardware failure. The problem is I lost my backup point at 7392 and I am in China. Any one can help me to restore to 7392?
leonardli said:
My DVP has the similar problem after 10 days. Actually it is not completely soundless. But the volume is too low to hear 10cm away from my ear. It may not be hardware failure. The problem is I lost my backup point at 7392 and I am in China. Any one can help me to restore to 7392?
Click to expand...
Click to collapse
You are out of luck...Backups are device specific
MJCS said:
You are out of luck...Backups are device specific
Click to expand...
Click to collapse
Sounds my DVP is dead. Getting it back to Dell may be the only solution. I am thinking of buying a second-hand palm pre while the DVP away from me.
Hi,
I'd like to thanks for the solution of pressing below the space bar. It worked for me. Strange problem... Thanks !!!
edmichel said:
Hi,I'd like to thanks for the solution of pressing below the space bar. It worked for me. Strange problem... Thanks !!!
Click to expand...
Click to collapse
a less physical solution is simply blow air into the microUSB port. keep doing it and the speaker will come back. if you have compressed air, a brief shot would do.
pressing corner helped me too, not sure for how long
Had a similar problem. If you tear down the DVP as if you are replacing the screen
Once you get the two halves separated, remove the keyboard. Below the keyboard is the "speaker" it has two small progs if memory serves if you take a small screwdriver and pry them up and reassemble all will work well .
The "pressing" solution (if it works) effectively bends the back of the cover and forces the contact.
I will try to post a teardown of the DVP with screen replacement (ALL THE WAY.. current video on Youtube stops before you have to replace the screen itself.. as it assumes you have the more complete part (with is no longer available, only the glass is now)
cdgoin said:
Had a similar problem. If you tear down the DVP as if you are replacing the screen
Once you get the two halves separated, remove the keyboard. Below the keyboard is the "speaker" it has two small progs if memory serves if you take a small screwdriver and pry them up and reassemble all will work well .
The "pressing" solution (if it works) effectively bends the back of the cover and forces the contact.
I will try to post a teardown of the DVP with screen replacement (ALL THE WAY.. current video on Youtube stops before you have to replace the screen itself.. as it assumes you have the more complete part (with is no longer available, only the glass is now)
Click to expand...
Click to collapse
You might not want to pry up the speaker pins too hard though as they're spring loaded but has a small clip stopper that restrains the pin from over bending the wrong way. If you get it pass the clip, you have to make sure to put the pin back into the loop clip. It'll be more clear when you have it in front of you.
I usually just clean the contacts (pins and board side) with a screw driver/sandpaper and it'll be all good.
And a teardown will always be awesome cdgoin :good: Peeps might want to seal the LCD to the glass part with a little glue gun glue too to avoid dust getting into the screen. I find sealing the top ear piece part does the trick (bottom part helps too).
This is a strange solution but works!
Shoot2ill said:
I had a similar problem before I received my replacement. Try removing the battery cover and pressing down on the back in the large area above the speakers. If it's a short (like mine was), pressing down might restore the connection to the speakers and give you sound. Load up the Zune hub and try playing a song to test it.
Click to expand...
Click to collapse
This worked with my Samsung Galaxy S (Mark I) too!
Thank you. After being without sound for months and wondering if I messed up the OS or needed a hardware fix ($$$) - this worked.
Related
Hey Guys,
Well, I'm a bit gutted really! I dropped my XDA Mini S on the floor with the charger in and the connector IN the phone has come apart from inside the phone. The little metal bit is practically hanging out. I'm wondering, if i were to take the phone apart could i re-connect the little part? (I have a soldering iron if thats as simple as its going to be?)
Just wondering if anyone had any guides on how to take the phone apart and take a look at whats wrong?
Any help would be so much appreciated!
Many Thanks,
Tom
The service manual is hosted on the ftp site.
ftp://ftp.xda-developers.com/Wizard/Docs_Tutorials/
Hope this helps.
I suspect you probably broke the socket off, but if you have a soldering iron, you might as well try to get a new mini USB connector to work with.
You might try Pocket PC Techs:
http://www.pocketpctechs.com/main~unit~UTStarcom_XV6700-554~area~repairs~item~REP-USBCON01~name~UTStarcom+XV6700+Mini+USB+Connector+Replacement+Service.htm
I rang them up about an issue I had (screen on the fritz) and they seemed pretty knowledgeable and helpful.
Alternatively there's a company I found today in the UK. I can't vouch if they're good or not.
http://www.xdarepairs.co.uk/home.asp
Good luck.
Well I also have an issue with my wizzard... the mini jack connector (of the handsfree) is a bit loose.
What I am saying is that it does have a good connection with the rest of the circuit and sometimes the sound of the speaker goes off, then I have to insert the habdsfree and tickle it a little bit until it has a good contact.
? have some basic soldering experience,do you think I should give it a try?
Given my device has been apart too many times for me to admit to I thought I'd crack it open to take a pic for you guys. Not sure if this pic will help for those wanting to do some soldering:
Very large pic: http://farm1.static.flickr.com/216/452691530_f47801708f_o.jpg
Excuse the dust.
Ah! That picture at the bottom is exactly what I needed. The metal but at the bottom (the big sqaure) has totally sheared off....bloody thing. Thanks so much for the info on the repair guides. I may give those repair guys a call if i can't get it to work myself.
Thanks alot you guys
As for you WizeMan, it all depends on if you wish to void your warrenty or not. At the end of the day, I installed WM6 on my device so O2 would give me the finger if i tryed to claim. If I'm honest, I'm getting an upgrade next month so I'm not to bothered if I balls it up! Would be nice if I got it working though....
Lemmie know how you get on
unlock k-jam
i read all your write about how to unlock k-jam device but after all i get this message:
Lock Status: 0000000000000000
SIMLock Code: █⌠═eי∟80Γ█Σ☻< δ♠
how can i get it from this .........
lironasseo said:
i read all your write about how to unlock k-jam device but after all i get this message:
Lock Status: 0000000000000000
SIMLock Code: █⌠═eי∟80Γ█Σ☻< δ♠
how can i get it from this .........
Click to expand...
Click to collapse
A little bit of a thread hijack but that means it is SIM unlocked.
Let me tell you my news, my friends.
I opened my Qtek 9100 and fixed two serious issues regarding this phone, using... sponge (the one we use to wash the dishes)
1. I put some into the stylus socket (from the thin space it has) and also
2. On the top of the mini jack socket so when i assembled the housing it blocked it from moving (2 of the contacts are no more soldered and i dint have a soldering iron at that time)
Anyway, both operation went ok and my phone is more than fully functioning. Now the stylus is hardly (in a good way) comming out (it first gets longer then comes out).
I wanted to do also the safe singal fix, but didnt find the photos to apply it correclty, so if someone has them, please give link. If you need any info about the "Sponge" Hacks, just post or pm
WizeMan said:
Let me tell you my news, my friends.
I opened my Qtek 9100 and fixed two serious issues regarding this phone, using... sponge (the one we use to wash the dishes)
1. I put some into the stylus socket (from the thin space it has) and also
2. On the top of the mini jack socket so when i assembled the housing it blocked it from moving (2 of the contacts are no more soldered and i dint have a soldering iron at that time)
Anyway, both operation went ok and my phone is more than fully functioning. Now the stylus is hardly (in a good way) comming out (it first gets longer then comes out).
I wanted to do also the safe singal fix, but didnt find the photos to apply it correclty, so if someone has them, please give link. If you need any info about the "Sponge" Hacks, just post or pm
Click to expand...
Click to collapse
I'm still trying to get the a new fascia and will probably shove an eraser bit into the stylus spring mechanism to ensure the defect never happens. Also how did you discover the break in the solder joints on the headphones jack? I have a funny situation where the left channel of the headphones doesn't work but I suspected the headphones (the plug has to be pulled at an angle to get any sound out of the left) but now I am thinking it may be the socket itself.
By the way the reception fix pic doesn't load for me either but I unless you truly need it, don't waste your time doing it; I always have all 4 bars and sometimes have 2 bars.
AsGF2MX said:
I'm still trying to get the a new fascia and will probably shove an eraser bit into the stylus spring mechanism to ensure the defect never happens. Also how did you discover the break in the solder joints on the headphones jack? I have a funny situation where the left channel of the headphones doesn't work but I suspected the headphones (the plug has to be pulled at an angle to get any sound out of the left) but now I am thinking it may be the socket itself.
By the way the reception fix pic doesn't load for me either but I unless you truly need it, don't waste your time doing it; I always have all 4 bars and sometimes have 2 bars.
Click to expand...
Click to collapse
Allright here is the deal.
1. I found out the break in the soldier joints when i opened it. I was really suspicious about it because when i inserted my headphone jack into the connector, i had problem with the contact; the connector was loose and it muted my phones speaker. When i disassembled the phone using the service manual i saw with my eyes that the the joins where f-ed up.
2. I dont really need the signal hack i just wanted to experiment, i have 2.25.11 cingular radio rom and its great.
Btw i suppose you should better use the sponge, because the rubber may wear off but not the sponge...
Thanks for the tip on the sponge. I am going to grab a used but allegedly "like new" body from eBay and also get one of those covers as well.
hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Sounds like a ribbon cable has come loose to the touch screen - send it back if it is under warranty, if not, Mike Channon has collected links to the service manuals somewhere on here which should show you how to correctly take it apart, fix it and put it back together again
Cheers,
Smiffy
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
I've got extra service on mine.
6 euro's a month.
handed in the phone today (same issue), and got given an new one! ;D
_Zorro_ said:
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
Click to expand...
Click to collapse
You ROCK! I had this exact same problem happen on my NIKI100 after I put Tom's Niki Project ROM on & immediately blamed it but after flashin back to stock the problem still occured & I was really bummin! I found this thread, tore my NIKI apart to step 6 as you described & I could see the spots on the metal of the inside back of the back cover where the cable was rubbing along with the protective plastic worn off on the cable a little bit so I suspect it was touching the metal & shorting out causing the problem (heck I'm surprised it didn't do some real damage!) so I cut about a 1" length of electrical tape & taped it to the area of the metal that it was rubbing on (I didn't see any legit reason for anything to make contact to that area for a ground so I figured it was OK. I started at the edge & ended just before the gaps where you would be able to see the tape from the other side in the battery cavity) and VOILA! it fixed it! To me it looks like a nasty design flaw on HTC's part but not expecting a recall any time soon. I suspect this fix will out last the phone & hopefully this thread will help others. I am 1/2 tempted to tear apart my NEON to see if the same design exists or if they put a piece of tape in that area.
the_fish said:
hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Click to expand...
Click to collapse
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
PhoenixNLx said:
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
Click to expand...
Click to collapse
Hm, same problem here. Thought first that it was an error of the ROM that I used..
Btw: isolated every contat that I could find (nearly ) but no result -> still my touchscreen doesn't work when my slide is open..
EDIT: has anyone PHOTO'S of their disassembly and isolation work? I the problem is different on my device 'cuz the cable hasn't worn off...
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
kvstrien said:
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
Click to expand...
Click to collapse
ive brought my dual to a vodafone shop and they have fixed my dual. Replaced a part and software update, got windows 6.1 now, legal and my screen is working like a champ!
I have had the same problem with my touch screen except mine stopped working completely, it didn't matter if it was slide out or not. I could get the phone replaced on warranty though.
Just posting so people know this isn't just isolated case.
mine slowly stopped working.. im gonna disassemble later and try this. im glad im not alone
edit: worked a treat. some insulation tape on the metal shielding worked great.
That did't work for me! Can it be something else or is it the flex cable for shure? I'm considering buying a new flex cable on ebay! Will that fix the problem with touchscreen dos'nt work when slide is open?
theres a 99% chance that its the flex cable.. did you check it for any damage? mine had tiny tiny little dots with wire exposed. barely noticable but it was enough. try taping the cable. i dont know. if not, i'd get a new cable for sure.
It's worth a try. I've just bought a new cable. Hopefully it will make my
Dual working again. Now I just have to wait a week for it.
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
hey, where did you get yours from? and how much did it cost?
i have seen ebay, but they are over 30$US including shipping.
Cheers,
palitu
Klingan said:
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
Click to expand...
Click to collapse
Hello! could people please share tips and things to remember when buying a used universal? I mean what are the things that you should do to check or find tell tale signs of defect, hardware, the firmware the os, I have already done a search in the forums and already know some, but there might be things that I have missed, so help would be very nice, I will be meeting the seller so I get to inspect the device up close so it would be nice to armed with the info how to inspect the device from how to check the bootload etc.
Thanks for the help and I hope that this helps others too
The Universal can be bought cheap at german eBay. Look for MDA PRO. You should be able to purchase one for around or less than 100 Euro.
Preferably look for the following signs:
1) Unmodded. Many users got the Universal within a contract from the operator, but did not use it much, because it is too big for them. Such Universals are normally in good condition. When advertised that it ships with an OS different than WM5, you know that the owner has been flashing it. I personally don't like that, because that means it belonged to a power user and must be more worn out.
2) Warranty stickers. Make sure the hinges have the warranty stickers inside. If they are missing, the device has been opened. You don't want to purchase one that has been opened.
3) Screen. Screen should be without scratches and should have had always a screen protector.
4) Speaker. The external speaker which is used for calls can break, as it is fitted with some kind of pogo pins. Make sure it is working.
If you get to test the device first, do as this:
- do a call (bring your SIM card)
- check WLAN and Bluetooth (bring a headphone and try it somewhere with WLAN activity)
- bring a SD card and see if it is read
- check for bad pixels
- play a song
- take a picture
- try the keyboard and touch screen
- try all the buttons
If everything works, that is the best you can check it for.
Of course it could break the next day, but it shouldn't.
Cheers,
vma
Great guide vma!
I´ll just add:
Take special care on the swivel piece (The one that gives Uni it´s great and unbeatable form factor: PDA - Micro Lap top)
take care of another thing when i bouted my universal after i used it for about 1 week the phone was hangs soo much the reason was in the memory crd .....so you must try a memory crd and play a small video on it about 10 minutes
The most important thing everyone forgot to mention is USB port. When looking for a device, see if the port moves in any way or wiggles in its opening. See if the device synchronises with AS, charges etc.
The fact the device had been flashed or opened wouldn't play a huge part for me if everything else works well and the body is in sound condition, e.g. the hinge is not loose, the screen rotates and closes properly, all keys are present and work, keyboard backlight works with and without sensor etc.
Speakers don't just break, as post No2 claims (POGO PINS??), but it is good to check that phone is capable of making/receiving calls, you can hear the other party and the other party can hear you, can play music and earphone plug is in working condition/attached properly
Not reading SD or SIM card is a biggie, dim screen, lost touch sensitivity, scratched or damaged digitizer, worn out buttons - all obvious signs. You can open the back, remove the battery and SIM card and check for a small white blotting paper sticker covering the small mainboard pins under the SIM card, any change in color towards pink - do not buy.
@enigma1nz:
Shame on me, I did indeed forget the USB port!!! You should of course check both: charging and Active Sync connection. A broken USB connector is a mayor issue and hard to solder without proper equipment.
Regarding the speaker: I am speaking out of experience, as one faild on me. The speaker is like a small button and it has two contact plates. They are not pogo pins, but act like them. The speaker will be pressed by the case against two contact points on the PCB. What happens is that apparently some car-holders do too much pressure on the sides of the Universal casing, causing the speaker contacts to bend back and forth everytime the phone is placed or removed from the holder. After a few months the contact gets worse and worse until one of both plates brake off. Because they are so tiny, it is impossible to repair the speaker - believe me, I have tried. I ended up buying a new speaker cell at eBay.
Cheers,
vma
vma said:
@enigma1nz:
Shame on me, I did indeed forget the USB port!!! You should of course check both: charging and Active Sync connection. A broken USB connector is a mayor issue and hard to solder without proper equipment.
Regarding the speaker: I am speaking out of experience, as one faild on me. The speaker is like a small button and it has two contact plates. They are not pogo pins, but act like them. The speaker will be pressed by the case against two contact points on the PCB. What happens is that apparently some car-holders do too much pressure on the sides of the Universal casing, causing the speaker contacts to bend back and forth everytime the phone is placed or removed from the holder. After a few months the contact gets worse and worse until one of both plates brake off. Because they are so tiny, it is impossible to repair the speaker - believe me, I have tried. I ended up buying a new speaker cell at eBay.
Cheers,
vma
Click to expand...
Click to collapse
And believe me, I repair devices for a living. Thanks for the run-through, although I could give you the same. It happened to you, doesn't mean it happens often or it is a fault in design. I could give you a list of design faults in quite a few models of expensive cellphones on the market today, the mentioned speakers are not one of them.
I appreciate, the help people! any more inputs? I am happy that all the previous posts were, about how to inspect the device upfront and some other useful tips what to check other inputs will be highly appreciated
Battery can be also considered. Some are sold with good batery some with dead battery. It is not so expensive, but costs something. In general if battery shows less than 50% and devidce still works (even under load) that is a good sign.
Also as for the touch screen - the best test is to open note taker and try to paint something. The painted line must exactly follow the stylus movement if it jumps somewhere, then the touch sensitive layer is bad. I bouht such UNI on eBay (was described as perfect working order), had to replace the digitizer myself.
I do prefer buying not working UNI's on Ebay with good display. Once I bought not booting one - mtty job fixed that. Other time I bouht one where the display was still off - the flex cable popped out from connector. Etc....
Thanks for all the advice people! now, please welcome me to the HTC universal family, (well actually, I have a Dopod 900 but what the heck all are the same right?) your inputs had been essential, for me to get my new baby without any hitches I hope that nothing manifests after the one week assurance the seller gave me
Special thanks to enigma1nz for all the patience and help provided to me I asked her a lot of questions in the pm's but she answered in full detail
Now I have my own device so I will be flashing away, I hope without any problems. Again my thanks to the community hopefully there are more inputs for others who are thinking of buying their 2nd hand universal via meet ups
Excellent news! Congratulations!!! And welcome to the Uni family, of course. As you can see, we are one friendly bunch, all help and support will always be available. Have fun
Damn, I was hoping to do a very good Marlon Brando Godfather impersonation with 'Welcome to the family'
LOL
You started in the right direction!
to midnightsights : welcome
orb3000 said:
LOL
You started in the right direction!
Click to expand...
Click to collapse
No, sweetie, the right direction would be an Orb3000 impersonation and 'Welcome to the forums', but I was worried, being Orb2000, hehe, that I simply won't be able to compete with a more updated version
enigma1nz said:
No, sweetie, the right direction would be an Orb3000 impersonation and 'Welcome to the forums', but I was worried, being Orb2000, hehe, that I simply won't be able to compete with a more updated version
Click to expand...
Click to collapse
LOL.........
enigma1nz said:
No, sweetie, the right direction would be an Orb3000 impersonation and 'Welcome to the forums', but I was worried, being Orb2000, hehe, that I simply won't be able to compete with a more updated version
Click to expand...
Click to collapse
Thanks dear, you´re nice
you´ll be Orb4000!!!
Cheers and have a nice weekend,
Hey guys,
The earpiece speaker on my G1 has developed a fault, the fault being it doesn't appear to work, how easy is it to source a replacement for it and how easy is the repair itself? is there any guides as to how to do it around? (i looked but i couldn't find anything).
I've tried flashing the rom and doing a hard reset but its still faulty.
The loud speakers working fine though so atm all my calls have to be done on the handsfree kit or via loudspeaker which can get annoying.
any help is much appreciated
regards
Streather
Are you using a ROM where sound works?
What ROM are you using?
Tried it with cynagen and the stock tmob one, same results.
Same problem
I'm using CyanogenMod 4.2.5. I dropped the phone about a foot (it fell out of my shirt pocket as I was tying my shoe!), and the earpiece stopped working. Everything else (speaker phone, etc.) works fine.
I've seen a number of similar cases in other forums, so I'm thinking that this is a weak point. I'll attempt disassembly and see if the speaker contacts got moved or something simple. Fortunately, replacement receivers/earpiece/speakers are available over the net.
Meanwhile, I'd love to learn of others' experience with this. The tech manual makes it look like you have to just about completely disassemble the phone to get at the earpiece, even though you can easily access 3 screws on the back of the lcd. Is there a shorter route to the receiver than a complete disassembly?
[update] I found some good info (including a technical manual) by Googling "g1 phone disassembly". And searching for "g1 speaker" on eBay gave some decent looking results.
[update 2] I disassembled my phone, took out the receiver, cleaned its contacts, replaced it, and and reassembled everything. That was a pretty serious chore, and it demonstrated that a nearly complete disassembly is required to access the receiver (yes, including all the stuff at the opposite end of the phone). I don't know how to test the receiver without being in cell range, which my house is not. But at least nearly everything else still works, except the camera--I need to tear back into the phone and make sure I fully seated the FPC. I think finding a replacement receiver will be a challenge--most of what turned up on eBay is actually the main speaker on the back of the phone, and I have yet to find a vendor that sells receivers.
Sadly, you will almost have to tear down the whole unit to get to it. It's not extremly diffucult, but you will need to be steady and gentle. Good luck.
Success!
I haven't seen many report back after tearing apart their phones to address issues with a bad receiver, so here goes. My simple-minded approach of opening it up, cleaning the receiver contacts with a pencil eraser, and ensuring good alignment before reassembling WORKED. I did not have to buy a new receiver.
Now if I can just get my camera to work again (I think I didn't get the cable well seated).
[update]: camera works! Seating that FPC took some nimble fingers--I got it on the 3rd attempt. I hope this proves useful to others who, like me, do not have the warranty option for various reasons.
I dropped my phone once, by accident, same thing happened. The speaker you use to put your ear up to when making a phone call doesn't work, but the speaker phone speaker works as does a bluetooth headset. Called HTC lied said that it just stopped working out of no where, they said its covered under warranty. Luckily the phone is under warranty until March and will be replaced.
I ran into the same problem. I was having intermittent problems with the earpiece. Yesterday I was able to take out the battery and put it in and it started working again. Today that didn't help either. I saw this thread and I thought that I'd try blowing really hard on the earpiece to see if that helps. It seems to be working again! I hope it continues to work.
dirtprof said:
Now if I can just get my camera to work again (I think I didn't get the cable well seated).
[update]: camera works! Seating that FPC took some nimble fingers--I got it on the 3rd attempt. I hope this proves useful to others who, like me, do not have the warranty option for various reasons.
Click to expand...
Click to collapse
Can you post details on how to do this?
My camera stopped working too.
I personally found it easier when disassembling the phone to carefully lift the entire camera and IMEI sticker as a whole unit and remove it as part of the motherboard. That way you dont need to mess with that hard to reach connector. So from where you are at, lift the board back out, reattach the camera assembly, and reassemble as a unit. I think you will find it is MUCH easier
Seat the camera FPC fully
RueTheDay said:
Can you post details on how to do this?
My camera stopped working too.
Click to expand...
Click to collapse
I had to lift the motherboard up and away from the hook that held it down in order for the FPC clip to open fully. Then I inserted the FPC *fully* before closing the FPC clip (my failures resulted from not being able to fully seat the FPC because the FPC clip could not fully open as long as the motherboard was in place). Then the trick was to get the motherboard back under its hook without accidentally pulling the FPC back out again. What I did was to press it gently straight down, using my fingernail to ease it past the hook.
Good luck!
bump...
Yeah looks like all there is on Ebay for speakers is the back one, the one for the receiver earpiece looks like it has two wire connections at each end while the one for the back speaker has them right next to eachother.
So if anybody had this problem, it is very odd and might have to do with the spring connection maybe.
Still I had this problem before and it fixed itself randomly, but this problem came out of nowhere because 12 hours earlier I had dropped my phone on its back and it continued to work fine. Than on my way driving randomly it would not work and I barely set it down in my car.
Once again hopefully somebody has found a part for this because ebay only has back speaker parts.
Best bet is to blow on it and massage it or tap it until it works, damn this sucks because it is basically the very last step to get to after dissambling your phone. So much work to get to such a common problem for many people.
I almost wanted to try to shortcut it and undo the two screws on the screen section to move it around to make connection. Now I am the deusche bag with the bluetooth in his ear all the time.
I almost wanted to try to shortcut it and undo the two screws on the screen section to move it around to make connection.
Click to expand...
Click to collapse
That was what I tried at first. It didn't gain me access to the speaker.
Taking the phone apart is a pain. You really need nimble fingers and faith that you're not breaking the phone when you're levering apart the *very* tightly held together plastic parts. HTC did not make this thing with servicing it in mind. Just be sure to have the right tools (including light and a good magnifying glass if you're over 40) and patience.
Removing the 3 screws that are accessible without disassembling the entire phone will get you in there if you are VERY careful. Unfortunately the one I tried this on did not work differently with a known-good speaker in it. You can delicately dig out the old speaker with a knife (Xacto) and drop the new one in. Takes patients, but not nearly as hard as disassembling the entire phone (been there, done that x10)
I have at least one spare speaker. Maybe more, gotta check my stockpile!
Hey,
My phone got dropped in a rum & coke on Saturday, so i soaked it in 90% rubbing alcohol and let it dry in a rice bath. after 4 days in the rice, it looked dry, so i turned it on. IT WORKS! The screen looks a little trippy (the pattern is even changing throughout the day) but the touch and accelerometer work great. The only real problem is the speakers sound like crap. the receiver is so quiet that it sound like they're wispering, and the back speaker is all crackely.
I found a replacement receiver speaker, but as i haven't taken it apart yet, i was hoping one of you could tell me if this looks correct.
http://www.tvc-mall.com/details/Replacement-Speaker-Earpiece-Receiver-for-HTC-G1-HTCO-G1/photos.htm
If so, i guess i'll order both speakers and attempt to replace them.
That looks about right. Bear in mind, of course, that those pictures are greatly magnified. If you haven't taken apart a G1 yet, you're in for a bit of nerve-wracking prying. Just go slowly and be patient. Getting all the way to the receiver speaker means taking the phone most of the way apart.
Thanks!
I have taken apart a phone before, the Dash (excalibur). I had to replace the screen, it involved removing almost every component.
I think i'll go ahead and order it, and cross my fingers. right now the phone isn't much more then a tiny computer, since i can't hear anyone and i don't have a Bluetooth.
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
vizier said:
Today I noticed that my HD2 vibrates strangely, it sounds like a shaving machine when vibrating
I performed many soft resets, hard reset, then I flashed an offcial ROM, SPL, etc. but nothing works. I guess the problem is related with the vibration hardware.
I will be sending my phone to HTC service tomorrow, and let you know about the results.
Anybody faced the problem? Or any suggestion before sending the device to service?
Thanks...
Click to expand...
Click to collapse
I remember (2months ago) that my vibrate works strangely, i hard reset and it works again perfectly!
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
Click to expand...
Click to collapse
I think I have the same problem, my camera flash seems to be pressed in (one side of it).
Is there an easy solution or should I hand it to the service?
Thanks...
avivsworld said:
There was some issue posted a few times where the camera flash was pressed in, and was interfering with the vibration somehow.
Click to expand...
Click to collapse
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
Vibration seems to be a big problem. I had the same issue. only solution: warranty repair. my phone was replaced by 02.
vizier said:
I am trying to find the older posts you mention, but no luck so far. Can you post the links to those post, I might be searching with the wrong keywords or something like that...
Thanks...
Click to expand...
Click to collapse
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
Click to expand...
Click to collapse
This is exactly what happened to my phone. The lower part of the plastic flash cover looks pushed in (I checked with another working HD2).
And yes, I handed the phone to the service today. I hope they do not break other things when trying to fix this issue
Thanks...
Vibration lost
avivsworld said:
Can't seem to find them... anyway, the flash housing is nearly directly over the vibration motor thing, and if the plastic flash cover gets loose it could very well push the flash housing down (it's not very secure, pretty soft metal actually) and block the motor.
Just check if the plastic flash cover is pushed in from the rest of the body.
E: If it is, then get it repaired by warranty, as it's not worth opening it up to fix yourself and voiding your warranty.
Click to expand...
Click to collapse
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
doloresbf said:
Hi,
My Leo stopped vibrating. I saw your posts and checked the camera flash. It was indeed pushed in. My warranty was not valid, so I tried to fix it myself. It was actually very easy. I followed a video showing how to disassemble the Leo . As soon as the housing is removed, we have access to the flash plastic cover. I've just snapped it in very carefully et voilá: the phone is back to its own self!
Many thanks for the tip. I would never have guessed it was related to the flash cover!!
Maria
Click to expand...
Click to collapse
I am glad you fixed your problem easily.
My phone is still not back from the service
I have my phone back...
Finally, I have my phone back. The service report tells me that they have changed a part responsible for vibration. I checked the vibration functionality and actually it is working fine now. One surprise however is that the flash cover still appears to be pushed in.
Same problem
My TMobileUS HD2 is having the exact same problem - no vibration at all, even after hard reset. I also see the camera light's assembly is no longer correctly positioned in the body as it should be. It seems that the lower end is pulling into the body of the phone.
I treat my phone very gently, so I'm sure this didn't happen from rough treatment. Given that it's happening on a number of contiinents, this looks like a design defect.
TMobile demanded that I send it in for warranty service.
No Vibration Either
I have a TMOUS HD2, and I may have been the cause of this happening after reading this. I have no clue what you're talking about, but I have dropped the phone a few times and though the problem didn't happen right after a drop, it was just odd how it started. I had it set to vibrate when I pressed any keys, and then I was texting and it stopped. So... the only thing that I've seen that is a case that I only seem to have, my phone vibrates AT WILL, but when it does, it's very raspy and sounds very 'sick' and loud. So, I am not about to open my phone. I'm tech savvy enough, but in no way have I ever tinkered with hardware. I got my HD2 back in May, so I'm hoping that I have a warenty through HTC at least. I haven't contacted anyone about this, so is it my best bet to just send it to HTC or contact T-Mobile? And I have insurance, but I purchased my phone from Walmart. lol. Help?
I just came across this thread....
my vibrate function has been broken for several months and I've been delaying sending in for repair because I'm afraid of how long it will take (plus, it is the Australian version so I dont know if HTC North American will actually repair it under the current warranty)
I noticed that the bottom part of my flash does in fact seem to be pushed in. I'm considering doing what Maria did (opening it herself and popping the flash back into place). Does anyone have a sense of how long the repair takes from HTC?
Thanks
VIBRATION and FLASH PROBLEM
i'm having the same problem... lower part of the flash is pushed in. and vibration sometimes functioning sometimes not... but worst my FLASH NOT WORKING AT ALL...
Now having the same problem. This is a design flaw if I've ever seen one.
Same problem here, vibration was not working, but I just fix it!
I bought this T-Mobile HTC HD2 off eBay, and turns out that the vibration was not working!!
Once I found out this thread and the information about how the flash cover was blocking the vibration motor from functioning, I was able to confirm this was exactly what was happening!
So, I decided to open up the phone. I did not had to extract the entire screen piece out, I just had to unscrew the four screws and use a "shower suction thingy" on the screen to help pull it out but just the top part (in other words, half way out), because I only needed access to where the flash cover was, and then I was able to use a thin screw driver to PUSH back the flash cover to it right position. Then, after putting everything back to its place, the vibrator motor started to work!!!
Maybe I will put some "super glue" on the flash plastic cover to secure from being accidentally being push in in the future. Anyways, thank you everyone here on the forum for sharing your ideas!
As a late follow-up to mine... I called HTC and got an RMA number. Put off mailing it in for 3 weeks while I backed it up and arranged a temporary phone.
Mailed it on a Friday. Had it back with a replaced back on Monday.
I was EXTREMELY happy with the customer service on this one!
Missed 3 calls today... realize phone is not vibrating. Check different things that should make phone vibrate... nothing...
Flash lens is not pushed in this time... I'm about a month out of warranty now. Wonder how this is going to go over
I had this exact problem occur a few days ago, and I opened it up and simply snapped the light cover back into place carefully. But my phone still wasn't vibrating, so I opened it up again and I saw that the black rubber around the vibrate motor was causing the part that creates the vibration to get stuck. I simply just snipped a bit away so that the it was free and ta da! However the vibration is still weak compared to before so I don't know how to fix that? hope this helps you, and if someone knows why the vibration might be weaker than before the problem started any help would be great. thanks