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I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
EDIT: Ok I just received the replacement unit and its in a white box, What a nightmare, Im thinking this is one of those HELP IM BRICKED units.
30Glock said:
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
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Sorry to hear of your loss The refurbished phones I've received in the past have come in brown, generic looking boxes.
Not always the case. There are reports on xda that the refurbs that people have been getting have not been hardware locked. And even if it is there is a fix on the site for it. yep the best way to tell is when it comes in a brown generic box
Sent from my SGH-T959 using XDA App
Do you get the replacement for free?
Sent from my SGH-T959 using XDA App
how much was the replacement fee?
My replacement through Asurion was in the original black box with all accessories.
Sent from my SGH-T959 using XDA App
was the deductible 130?
Yes, it was 130
Sent from my SGH-T959 using XDA App
how can I tell if my phone is hardware locked and what exactly dose that mean?
Five0nIt said:
how can I tell if my phone is hardware locked and what exactly dose that mean?
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It means that you cannot enter recovery/download mode using the hardware keys.
Sent from Planet Rabbit using my intergalactic transmission communicator
Don't take my word on it, but i think that when you call Asurion's for a replacement they send you a new one, and the replacements under warranty are refurbished.
With your new replacement you might want to be extra careful with it. I was told on a phone I had to replace that it would no longer be covered under manufacturers warranty through T-Mobile and if you ever had any problems you would have to go through Asurion for any replacement. This was a few years ago so I am not sure if it is correct still or not but I thought I would give you a heads up from what they told me when I replaced a phone.
cthach11 said:
It means that you cannot enter recovery/download mode using the hardware keys.
Sent from Planet Rabbit using my intergalactic transmission communicator
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How can I check to see if mine is hardware locked
30Glock said:
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
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Click to collapse
New phones come in new boxes with the tape still on them, since they have never been opened. It'll still have all the factory packaging on them, etc.
If your phone is on backorder, then you have a 99% chance of getting a new phone (I got 2 brand new replacements ).
If not, then you have maybe a 50% chance of getting a brand new phone.
Maybe you'll be lucky and get the phone I just sent back. Only thing that was wrong is that I locked myself out of it (it was a brand new replacement, locked myself out the next day ). I did put the purple cover on it to keep the black one, though, and it was hardware-locked XD
neoseal said:
With your new replacement you might want to be extra careful with it. I was told on a phone I had to replace that it would no longer be covered under manufacturers warranty through T-Mobile and if you ever had any problems you would have to go through Asurion for any replacement. This was a few years ago so I am not sure if it is correct still or not but I thought I would give you a heads up from what they told me when I replaced a phone.
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This is true. When I locked myself out of the replacement, it was through Asurion.
And the phone was backordered, so I had to wait almost two weeks to get a replacement.
But it was a replacement phone. Came straight from the factory, pretty much, judging by the date on the box (dated 3 days before I recieved it).
Odd thing is for my first replacement, they were backordered, but I got the phone the next day.
flunik said:
Do you get the replacement for free?
no, 130.00 charge
Sent from my SGH-T959 using XDA App
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bolo2o9 said:
how much was the replacement fee?
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currently using my TP2 and I want to shoot it w my 45.
I lost mine a few week back and I have to go through insurance. They send me a new fone but it hardward lock so I call tmobile and talk to customer loyalty and they send me a new fone. Just tell them u have lock ur self out and cant do master reset
Sent from my SGH-T959 using XDA App
tructo said:
I lost mine a few week back and I have to go through insurance. They send me a new fone but it hardward lock so I call tmobile and talk to customer loyalty and they send me a new fone. Just tell them u have lock ur self out and cant do master reset
Sent from my SGH-T959 using XDA App
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Thanks for this.
Np hope that help
Sent from my SGH-T959 using XDA App
30Glock said:
currently using my TP2 and I want to shoot it w my 45.
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Useless info, because the deductible depends on the phone type. TP2 is a cheap, old phone compared to the Vibrant.
The deductible for Vibrants and G2s is $130 US.
so my girlfriend's brother pushed her and she ended up falling on her phone. she tried to turn it on and what do you know, all you see is a black screen with white lines. anyone know the problem? do i just have to replace the LCD? thanks in advance.
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
luis86dr said:
Hopefully you have insurance, if so tell your girlfriends brother to cough up 130.
[G2/HTC Vision]
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lol tmobile insurance is a joke. but i'm making him pay $200 to cancel one of my spare lines so i can give my GF one of the G2's that im selling. im hoping it doesn't come to that because i really don't want to do that. my guess is that i just need to replace the LCD. anyone care to chime in?
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
tazz9690 said:
The impact could have damaged several internals. Without opening it up, you don't really know what you have to work with.
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good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
Anyone?
Sent from my HTC Vision using XDA App
RE
i had a similar problem with my phone ... my screen went white with random black lines on it ... i might have sat with the phone in my pocket earlier not too sure ... anyways so the screen wouldn't show anything but the phone worked otherwise, i can hear it receiving notifications, and i can even receive phone calls and answer them if I slide my finger across the screen ... the phone was rooted, and i wasn't able to do a hard reset on it ...
took the phone back to bell on the 3rd, and last monday i heard back from them saying that the LCD was cracked and needed replacement ... which is not covered under the waranty since it's a physical damage and it would cost $150 CND to replace it ... should be getting the phone back this monday...
After replacing my Desire Z via FutureShop warranty (for battery issues) I somehow ended up with the lines on my screen Christmas eve, however the LCD was not cracked. The lines would move around and change in brightness as I did things on the phone (opening apps, flipping keyboard out, etc). If the lines don't move then it's more likely a crack in the screen. My issue was more likely a faulty ribbon/connection. I carry my phone in an inner breast pocket on my winter jacket, so I definitely didn't crush it or anything, either.
So back to FutureShop I went, only a week after the first replacement, and they gave me another new one right away. Between 2 stores that I have visited my 2 replacements are supposedly the only 2 replacements that have been done since the phone launched.
My 3rd one seems to be doing well, no battery issues, so far no screen issues.
I guess my point is, if you can get a phone from a retailer that offers a decent warranty, do it. I bought my phone outright at $500, the warranty was $10 a month.. I fell for it, but I'm very very glad that I did. Although HTC may have covered me, I would have been without the phone for a lot of time, and once they found out that I'd unlocked it they probably would have left me in the cold.
reflux said:
good point. i was planning on taking it apart tomorrow
Sent from my T-Mobile G2 using XDA App
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I had exactly the same, it is very very likely that "only" the LCD that is broken.
I got an replacement from from ebay (it's about 60 USD) and replaced it following IntuitiveNipples teardown guide at http://tjworld.net/blog/htc-desire-z-tear-down
Its' a little bit of fiddling but in the end not that complicated (tryin to remember which screws should go into which place was the hardest part)
Thanks for the input guys. Very much appreciate it. Looks like ill order the lcd when I get my next paycheck :O
Sent from my HTC Vision using XDA App
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Lol I'm the boyfriend. It was her brother that pushed her, not me.
Sent from my HTC Vision using XDA App
I have this problem too, and eventually (like 2 or so mins in with the screen on) the screen gets dark areas in the corners. We're guessing it is screen damage (which is strange becuse the phone hasn't been dropped or anything, was just in my pocket). My question is what should I do - should I send it to HTC for an exchange or will I get issues with that because the phone is rooted, in which case should I just get a new screen and replace it?
blackknightavalon said:
Have the girl lawyer up and press assault charges. Something like this really should be in Q&A, and the guy needs to get dumped.
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Epic fail haha. That would be a bit harsh now over a phone, wouldn't it?
Sent from my HTC Vision using XDA App
Still... sounds like trailer trash to me. Or a 13 year old brat...
reflux said:
Lol I'm the boyfriend. It was her brother that pushed her, not me.
Ur still a bad boyfriend. You should get dumped! LOL jk.
Sent from my HTC Vision using XDA App
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Sent from my HTC Vision using XDA Premium App
sooo, no assistance with my question?
If you are worried about sending it in, just unroot the phone and you will be fine.
Sent from my HTC Vision using XDA Premium App
I'd love to... but how do I unroot without a screen?
this is what the screen looks like now
Has anyone been able to sucessfully swapped the bad screen phone for a good one with HTC?
I am asking because I have a bad screen one and I would like to do it.
Thank you in advance for the reply.
i seen a poll here the other day about this. some one posted up the percentages for getting a good screen back from HTC and T-mobile. both were pretty high. i got mine first MT4G march 11th with a good screen from radioshack.
shouldnt cost anything since your going through warranty so shouldnt hurt to atleast go ahead and try.
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
Shouldn't be an issue to get a new screen/phone. It was a pretty popular issue that they were aware of.
Thank you all for your responses. I will definitely give it a shot today. How much difference can you notice from the bad and the good screen?
Had 2 with good screens sent to me
Lol!
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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Sent from my HTC Glacier using XDA App
Just sent one directly to HTC (bought second hand) a week ago. It's already on the way back. I've complained about the screen visibility from the sides and in bright daylight, and attached a note with one of the screen comparison pics found on the net. I'll see what screen I get in a few days.
I spoke to T-mobile this weekend after I traded my G2 for what turned out to be a MT4G with a bad screen. Since I had insurance, they put the order through for me immediately, but unfortunately it hasn't shipped out yet. Won't get it till next week at this rate...
My original MT4G had a good screen, but a bad power button. The replacement I got at the store was another unit with a good screen, and the power button was different, so the guys at the store pulled a bunch of them out and tested them all. They all had good screens.
I think the likelihood of getting bad screens has gone down with the newer shipments. They all also seem to be made in China, while some of the older ones were made in Taiwan.
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
camalus said:
I swapped my wife's. Told them people couldn't hear me. They called me to see how clear it was.. I put a wad of toilet paper over the mic to muffle my voice. They next day aired me a new one. Was sweet.
Sent from my HTC Glacier using XDA App
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haha, i love the way you think!
Sent from my PC36100 using XDA Premium App
marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
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Click to collapse
add insurance to your account, and then say you dropped it and now the screen doesn't look right. don't say it came like that, because then they will tell you it's a warranty issue and not an insurance issue.
Sent from my PC36100 using XDA Premium App
marcos.lennis said:
I called HTC and they said to send it in for "repair". That means that I could be without a phone for like 10 or more days. That sucks. Why cant they just replace it and thats it?
Anyway, I havent taken it to T-Mobile becuase I bought mine from Craigslist (new). So I am not sure what they would say. If they ask me for prove of purchase or something like that, I am out of luck.
Any suggestions?
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Click to collapse
Call tmobile and make sure they have your ime #. Hang up then call back in a few days with the complaint. They are not going to ask you where u bought it, and if they do lie and say it was at a store
just wanted to add my 2 cents real quick...
for anyone that doesn't know when you swap your phone they send you a refurbished one to fulfill your warranty requirements.
normally refurbished phones sell for a 1/3 of the price as it was brand new so its pretty much like swapping out your $500 phone for a $150 phone...
just something to think about
I have an HTC g2 that was working perfectly, until recently when the screen stopped turning on. The phone vibrates whenever I swipe any gestures on the screen so I'm assuming its just the screen that isn't working and not the digitizer. Any who, a friend of mine sent in their busted g2 to T-Mobile and got an HTC sensation as a replacement.. How did that happen? I still have insurance on my phone so I'm going to send it in lol. I was wondering if anyone else that has sent In Their g2 for replacement, if they have received a sensation or anything similar, or what is the correct substitute that T-Mobile will send me. Thanks.
Sent from my LG-P999 using xda premium
My guess would be that your friend opted for an upgrade and maybe paid a difference. I don't know tmo's exact policy, but I thought it was to replace based on similar device, being a 4G QWERTY phone, of which maybe the myTouch series?
If you look in the treads here you'll find one on this. I guess tmobile is out of stock on g2s so they are offering other options
Sent from my HTC Vision using xda premium
I had to send in my G2 a couple weeks ago because of water damage....well really it was more like vodka damage. Anyways, they mailed me back another G2 running on gingerbread. And it was much more difficult to root from gingerbread than froyo.
kingclo615 said:
I had to send in my G2 a couple weeks ago because of water damage....well really it was more like vodka damage. Anyways, they mailed me back another G2 running on gingerbread. And it was much more difficult to root from gingerbread than froyo.
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ahahahahah vodka damage!! and they changed it also with water damage?? fantastic!
Here in Italy HTC ha very strict controls on broken phones and replacements...
virtualflyer said:
ahahahahah vodka damage!! and they changed it also with water damage?? fantastic!
Here in Italy HTC ha very strict controls on broken phones and replacements...
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Yeah, we are not equals in some countries In France... they do not control anything, hardware issues are necessary your fault if you rooted. ^^;
So, he is lucky. ^^
Hi guys, I know I said I wouldn't post here because of my exams, but this is important;
Anyone know where to get a good cheap Digitzer for the desire z? Mines broken and I need this phone to last through my exams and through my 12-week summer
Thanks
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Click to collapse
ok thats fixed... got a new problem...
MY MICROPHONE IS BROKEN ive tried everything... changing roms etc, it just suddenly stopped while recording a video yesterday... anyone know if its possible to manually fix? or do I need to get it repaired somewhere :/
xT4Z1N4TRx said:
Hi guys, I know I said I wouldn't post here because of my exams, but this is important;
Anyone know where to get a good cheap Digitzer for the desire z? Mines broken and I need this phone to last through my exams and through my 12-week summer
Thanks
Click to expand...
Click to collapse
Well ebay might be cheap,but choose wisely,some are used and also aware of the shipping fee.. I bought my dz battery from eBay and lcd screen (for my other phone)..so far so good
Sent from my Desire Z using XDA
Haha cheers, my phones just dying now think its time to get a new one lol.
xT4Z1N4TRx said:
Haha cheers, my phones just dying now think its time to get a new one lol.
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Click to collapse
Well,depends how old is Ur fon,I don't feel like changing after hearing that HTC have no micro SD and replaceble battery =~= other than the one v..maybe if my phone dying I would get something design for human...(the Samsung galaxy s3) LOL
Sent from my HTC Vision using XDA
When my dad busted the digitizer on my g1 what I did was buy a busted up 1 off of ebay and did a screen/digitizer swap
Sent from my SGH-T989 using xda premium
OK i got that fixed, now ive got another problem...
MY MICROPHONE IS BROKEN ive tried everything... changing roms etc, it just suddenly stopped while recording a video yesterday... anyone know if its possible to manually fix? or do I need to get it repaired somewhere :/
This is so weird; we recorded 3 videos yesterday. In the first two, the sound didn't work. In the last one (an hour later) the sound worked, but now it doesnt
Sent from my HTC Vision using XDA
Had this problem before, the only permenet fix I found was to replace the main flex cable, couldn't find a way to solder a new mic in so when its going bad this is the only option
30 bucks on ebay - pretty easy to replace
Sent from my HTC Vision using xda premium
So its probably a loose connection? Can you give a link on the one you bought? Thanks
Sent from my HTC Vision using XDA
Wow you're right, its a loose connection. I put the keyboard halfway, and the microphone works completely! How weird is that :s
Sent from my HTC Vision using XDA
Not at a computer but just go to ebay or amazon and search "htc g2 flex"
You'll find a few hits , may consider getting the whole chasis in the sense that it usualy only a few bucks more and you don't have to reglue the flex into the chasis
Sent from my HTC Vision using xda premium
Is it this one? http://item.mobileweb.ebay.co.uk/vi...0653581076&index=9&nav=SEARCH&nid=13706517620
Or this one? http://item.mobileweb.ebay.co.uk/viewitem?itemId=230720084708&index=4&nav=SEARCH&nid=52513721991
And may I ask, where did you get the tools from, and was it hard to do? Thanks
Those are both the same and yes the right one. Tools needed are a torx # 5 I think and a small phillips screwdriver. And I do this stuff a lot so I just had them. I'm sure you can find them any where locally. Its easy if you do this stuff a lot if not take your time and its not bad, just try and find a you tube video or something and pay close attention to what your doing
Sent from my HTC Vision using xda premium
Okay I've been emailing a (very nice) HTC support thingy, and here's the reply:
Thank you for your reply.
I am sorry that your device is not in a perfect condition at this time. I would like to arrange for your phone to be repaired in our UK Repair Centre. Please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.
During repair, we will install the latest software as part of the diagnosis and testing. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.
Do not send the SD Memory Card, SIM Card, Battery, Back covers and other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.
Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.
Should our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. Conditions of warranty also include warranty length terms from date of purchase. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you and not repaired.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are beyond economic repair.
Your repair will take approximately 5 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.
So what do you think, send it to them (and how much you think it would cost? I've had it for a year & 2 months) , repair it myself or send it to a cheapo place? Thanks!
Sent from my HTC Vision using XDA
xT4Z1N4TRx said:
Okay I've been emailing a (very nice) HTC support thingy, and here's the reply:
Thank you for your reply.
I am sorry that your device is not in a perfect condition at this time. I would like to arrange for your phone to be repaired in our UK Repair Centre. Please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.
During repair, we will install the latest software as part of the diagnosis and testing. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.
Do not send the SD Memory Card, SIM Card, Battery, Back covers and other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.
Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.
Should our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. Conditions of warranty also include warranty length terms from date of purchase. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you and not repaired.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are beyond economic repair.
Your repair will take approximately 5 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.
So what do you think, send it to them (and how much you think it would cost? I've had it for a year & 2 months) , repair it myself or send it to a cheapo place? Thanks!
Sent from my HTC Vision using XDA
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If u send to them it may cost a lot,while doing it urself would be kinda risky..isn't there any phone repair center (not manufacture) in Ur country?
Sent from my HTC Vision using XDA
Steven How said:
If u send to them it may cost a lot,while doing it urself would be kinda risky..isn't there any phone repair center (not manufacture) in Ur country?
Sent from my HTC Vision using XDA
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Yeah there's loads of random dodgy ones, but I don't know if I should trust them? I might just send it to carphonewarehouse
Sent from my HTC Vision using XDA
xT4Z1N4TRx said:
Yeah there's loads of random dodgy ones, but I don't know if I should trust them? I might just send it to carphonewarehouse
Sent from my HTC Vision using XDA
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Ohya,I heard about carphonewarehouse before,well hope they charge u with a reasonable price good luck
Sent from my HTC Vision using XDA
xT4Z1N4TRx said:
Wow you're right, its a loose connection. I put the keyboard halfway, and the microphone works completely! How weird is that :s
Sent from my HTC Vision using XDA
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So taz this is why you've been very silent for quite some time. I was surprised that I wasn't seeing any new roms from you. Anyways hope your phone gets fixed soon. You are a big inspiration for me.
Sent from my HTC Desire Z using XDA
strawmetal said:
So taz this is why you've been very silent for quite some time. I was surprised that I wasn't seeing any new roms from you. Anyways hope your phone gets fixed soon. You are a big inspiration for me.
Sent from my HTC Desire Z using XDA
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lol thanks XD
Omg my phones just fully mashed now, the microphone doesn't work, when I slide out the keyboard the screen goes all distorted and doesn't work, so now I can only use it with the keyboard closed, and I didn't even drop it :/ you guys reckon I should send it to HTC? Or get a Droid Razr...
Anyone know if that flex cable posted above will also fix my screen issue? ill add a picture later. The weird thing is, I just woke up and it had this issue :/
Sent from my HTC Vision using XDA
Found an offer; £13.50 for an Xperia S, tempted to get it but I've grown to love this community
Sent from my HTC Vision using XDA