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I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
I'm not sure if this is what you are talking about, but I have a similar problem. I am running the same ROM as you (DCD 2.3.2) as well as Radio 3.27, but I am on Verizon's network.
I use S2U2 to lock my device, and occasionally when I receive a phone call I am not able to answer it. The caller ID feature does not work with these instances and all I see is my Today screen while my phone is ringing. The left soft key says "call status" but I have no way of answering, nor seeing who it is that is calling. This is quite frustrating/annoying and I have tried many different combinations in the settings (power suspend on/off, direct draw on/off, etc.) to no avail.
jhendrickson said:
I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
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Standard testing protocol...load the OEM 3.35 package, do not install other applications or tweaks, see if you still have the problem. If not, install applications or tweaks one at a time, waiting sufficient time to determine if the problem reoccurs, and when it does you have isolated the cause.
There are a couple of threads on this from a few weeks ago, we started trying to figure out which application was causing it but the threads fizzled...
The app that it looked like was at fault was Advanced Config, but it hasn't been confirmed - do you have it installed?
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
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If you have the problem with the stock ROM with no tweaks or added applications, maybe it is a hardware problem. Try getting Sprint to exchange the equipment under the warranty.
Anyone have a solution to this? I had Adv Config, and removed it, but the problem persists. I have progressively begun to remove the last installed programs, resetting each time, but it does not seem to help. I would do a hard reset, but I did not back up all of my info yet. Any help would be appreciated.
Full Disclosure: I don't want to tick of the advconfig guys so I am saying this up front again... It's not confirmed that advconfig is the culprit, but so far, it's a very common factor.
Uninstalling the app didn't work for me either... had to hard reset (too the chance to load the latest DCD... 2.3.2 when I did it). You're going to have to save off what you need and then do that I am afraid.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
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Click to collapse
Take the phone to a Sprint store, they will give you a new one if you have the replacement insurance plan... I think is about $7 a month or so...
I had a friend that was having similar issues, and that is what he did.
He hasn't had the problem since (about 3 months)
Ok, so, I used Sprite backup and backed up my data, then did a hard reset, and of course the problem went away. After doing a restore the problem went away. After a little trouble shooting I narrowed it down to a program called "Bennec83 New Battery Icon (White)" . I have yet to put all my programs back in place that I removed (5 total), but I put this one back on, and the problem re-appeared, I removed it and the problem went away. If It starts to happen after I replace the other programs I will report back here.
that's interesting. I did not have that program installed when I had the issue. perhaps there is a certain combination of registry settings or DLL files or something else that causes this (I am no where near smart enough when it comes to these thing to be able to speak with authority on them).
I hope someone can eventually figure this out once and for all, though my phone still works great after my hard reset a few weeks ago.
Just for the sake of it I put Advan Config back on my phone and what do you know, the issue returned again with that program too. I am guessing that these programs aren't playing nice with one/some of the other programs that I have installed as well, but I am no authority either.
My problem is intermittent. Sometimes after a hard reset or a fresh flash it is fine for a while. Sometimes it's a day or two, sometimes it is fine for 2 or 3 calls and then goes back to the usual. Have to press and hold the green phone for it to answer.
This is happening on stock and custom roms. I do not have the insurance policy but what kind of warranty does the phone carry from the manufacturer?
All Sprint phones come with a one year warranty. Within that time you can take your phone to a Sprint store and they'll repair or replace it for free. If they replace it you'll almost certainly get a refurb. Also, any replacement you get will carry the balance of the original warranty or six months, whichever is longer.
Going by what you're describing I'd say you could get a replacement as long as the Sprint techs can replicate the issue. If you're having a spell where it's doing it for days at a time, try to get to a store ASAP so they know you're not crazy. Of course make sure you're on a stock Sprint ROM with no third party apps installed so they can't blame it on faulty software. Good luck.
Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
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were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
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Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
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where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
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i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
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i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
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I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
I've looked in the other threads but I couldn't find an answer.
My phone is currently rebooting for almost 3-5 times a day. Especially when an application that took a lot of memory was used. When closing this app, like the photo-gallery, the phone reboots. But most of the time the phone ad random reboots even when it's just in stand-by.
All suspicious apps that could cause the reboots are deleted. I've also been running several memory cleaners and monitors but also without any result.
Running down the SEUS or repair option didn't work either. And switching back the phone to the factory defaults hadn't also had any effect.
So my question is; what would be better, bringing back the phone to the store?
Is this a problem covered by warranty? Because it's not possible to lay the finger on the problem; he won't do it all the time, but too often to ignore it.
Or should I try to root my phone? And will rooting a phone also mean that the reboots of the system are over?
It's a phone from T-mobile Netherlands.
I thank you for your thoughts!
If youve factory reset your phone and it's still doing it, then i doubt rooting would help - i.e it's not a software problem as there are lots of people who dont have this issue.
This really sounds like a hardware problem to me. I would suggest getting a replacement.
The story continues...
I've contacted the customer support and the phone will be picked up and switched for another phone.
Thnx for the support!
Thread may be closed.
I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?
New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.
I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta
yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.
Okay, so my old phone basically broke after I updated to 4.4.4, my service was absent almost everywhere, my bluetooth went in and out, my phone was slow and froze constantly, and my battery could drain completely in like 30 minutes if I didnt turn everything off and hardly use it, then it would maybe last a few hours. So I got a replacement through Verizon, and lo and behold, it came with 4.4.2. My last post was about me trying desperately to root, but I couldnt because of my 4.4.4 update. So I was thrilled. I transferred all my stuff, and actually managed to use towelroot and it worked.
Then, my phone automatically downloaded the update, and I couldnt figure out how to stop the update popup or notification. Nothing I tried worked, and I downloaded a few apps to try and turn it off. Disabling or etc Google Services Framework does nothing, but somehow, everything else I did managed to make the phone basically unusable. I get two errors: "Unfortunately, the process com.google.process.gapps has stopped." and the same one but about Google Play Services. I tried to undo what I did but it didnt fix it. I reset my phone to factory settings, and while that stopped the downloaded update from popping up, i cant use it because the popups are there literally every 2 or 3 seconds. I cant navigate through a menu without tapping a hundred times, usually on the wrong buttons. I dont have wifi on, so the ota update hasnt downloaded.
Im going to probably take it to Verizon tomorrow and ask them if I can just get a replacement replacement, but I hate having to do all that, because I might have to wait even longer now. If somebody has any idea how to fix google play services, please tell me. I reenabled them, cleared data and cache, force stopped them, turned them back on, nothing fixes it.
Also, I desperately need to know how to prevent an update from downloading, and how to get rid of it once it is downloaded. Ill have root access, but none of the methods Ive googled have worked, please help me, Im so frustrated with Verizon and Samsung all this bull**** now. Why cant they just let us enjoy our devices?
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
No, Verizon will give you a replacement if you have their insurance. I've gotten dozens this way. As long as there isn't any serious physical damage like obvious scratches or cracks, water damage, or anything similar they overnight you a brand new device.
I have two phones in my possession right now, on Monday I'll have a third. I went in and showed them the replacement, they seemed confused, but they always do. They told me to just send back the broken replacement and went ahead and put in for a new one, which Ill get Monday since tomorrow is no post.
So that problem is solved.
Ill try what you suggested when I get my replacement. I've never rooted beyond the towelroot I mentioned before, so this is all new to me. It seems like some methods I've seen only work on certain phones, so thats what Im worried about.
Do you think you could give me more specific instructions, because I have no idea what everything you said meant. Im just tired of googling everything you know? Id appreciate it!
Thank you for the reply!
drewcam888 said:
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
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