Database Users

Problems connecting Hero to PC

I've been trying to get anything to recognize my Hero on my PC for the past few days.
What I've tried:
Installing HTC Sync
Installing Android SDK
Installing the HTC HERO DIAG drivers
Doing ##DIAG# and not doing it.
...And all different combinations of those. The problem is I can't get QPST, CDMA Workshop, UniCDMA, or QXDM, etc to recognize it. The Hero synced to the HTC Sync a couple times, but nothing else. It won't even assign a COM port on the computer.
The phone is also rooted, which, I wouldn't think would make much difference, but I'm running out of ideas here.
Any help is really appreciated.

Did you install the regular HTC drivers ? Go to your device manager and see if it says android phone when its plugged in if its there tell it to update driver and point it to the folder called HTC drivers located in the HTC sync program directory.

I tried to do that but the driver wizard said that it could not find any drivers that were better than the ones already installed. (or something to that effect)
EDIT: Ah! I don't know what happened but it appeared on COM5 as "HTC Diagnostic Interface". That may be what I needed. We'll see.

I get the same thing, says "Windows has determined the driver software for your device is up to date."
"HTC Dream Composite ADB Interface" <--???

Exactly the same for me.
Device not recognized, Remove and reinstall HTC Sync and manually selecting drivers, Device wiping and trying again, using a different USB port, using a different cable, reinstalling windows!!!!!, using a different computer, Pulling out my hair!!!!!
Nothing works!!!
However, It did used to ask for mounting and unmounting the SD when plugged in but it has NEVER found HTC sync on my PC.
Now, all I get is Charging battery on the Hero and device not recognized on the PC.
Device manager politely tells me "Windows has stopped this device because it has reported problems. (Code 43)"
My system is Windows 7 X64 and my Hero Has run both the shipped ROM and now a cooked 2.1.
Please help me!

I have never been able to sync my Hero on any of my Win7 machines. I have been able to sync sporadically with my work XP Pro SP3 machine though. However, since flashing the AOSP 1.6 rom, HTC sync isn't recognizing my phone anymore. I can however mount the SD card.

Problems connecting Evo to PC
Same problem, but on EVO... Anyone ever figure it out??
I should elaborate I suppose lol... Everything *worked* fine, and then suddenly, appearantly for no reason, it just stopped... Device manager now calls the HTC diag driver an unknown usb device and gives the same warning message as above. And when I try to update the driver, gives the same message about it being up to date...

I have not been able to get ADB to work on my phone since the first time I flashed 2.2, when plugged in it will do the "do you want to turn on usb storage" message and it works fine.

You all might want to try installing the android adb drivers. Its a well know issue with the htc drivers. If you click on my avatar and go to my post you can find my thread on how to install adb on windows 7 32/64 and xp. Adb works fine for me and sync as well. The adb drivers might help out. Well good luck.
Edit: Running Aosp's 3/26 gb build RA1.7 Jason m's 806 kernel kifno build prop tweak -mp
Yea it's Me Again With The
Modified Hero

Tramline said:
Exactly the same for me.
Device not recognized, Remove and reinstall HTC Sync and manually selecting drivers, Device wiping and trying again, using a different USB port, using a different cable, reinstalling windows!!!!!, using a different computer, Pulling out my hair!!!!!
Nothing works!!!
However, It did used to ask for mounting and unmounting the SD when plugged in but it has NEVER found HTC sync on my PC.
Now, all I get is Charging battery on the Hero and device not recognized on the PC.
Device manager politely tells me "Windows has stopped this device because it has reported problems. (Code 43)"
My system is Windows 7 X64 and my Hero Has run both the shipped ROM and now a cooked 2.1.
Please help me!
Click to expand...
Click to collapse
more than likely it is your usb cable has been damaged.
i had the same problem, i went to my provider and got a new usb cable for it. (they gave it to me for free, no questions) no more problems at all, works like a charm.
i still have the old cable too, it will not recognize the hero on the computer. in fact if i plug the cable in without the phone, the cable itself actually comes up and says unrecognized device. but it works great for charging.

Anyone have a link to the Win7 64-bit USB drivers?

I can't get my Win 7 64-bit pc to connect to my phone. It's starts to install drivers then it says unable to install drivers. I already tried the USB degger on and off no luck. Thanks

Search is your friend
itsmebryan said:
I can't get my Win 7 64-bit pc to connect to my phone. It's starts to install drivers then it says unable to install drivers. I already tried the USB degger on and off no luck. Thanks
Click to expand...
Click to collapse
I found this with a quick search:
http://forum.xda-developers.com/showthread.php?t=770388
Good luck.

Xerloq said:
I found this with a quick search:
http://forum.xda-developers.com/showthread.php?t=770388
Good luck.
Click to expand...
Click to collapse
I did a search none of the links are good. The link in the one you posted doesn't work.

+1 for working link to drivers. All the threads i've seen have bunk links to drivers. I'm using drivers installed by a samsung.exe and having 0 luck getting my pc/adb to see the phone.

I just figured out that my PC is not detecting any new USB device. I get the sound but, nothing shows up on the control panel. My ext. HHD , USB hub, and USB printer is working. but now my jumpdrive and card reader don't work. Win 7 has been flaky ever since I got this SS HD. I was a win7 beta tester and never had problem with the beta and RC1. I'm going to reinstall win7 and see if that fixes it.

Try this one: www dot megaupload.com/?d=GVJ6XYLF (sorry, still not allowed to post links yet)

Strange, it worked for me. I also found working ones by googling "Samsung Epic Win64 drivers"
Sent from my SPH-D700 using XDA App

I'm also finding it impossible to get my epic recognized by my PC. Even if I download and "successfully" install the drivers I still get the "usb device not recognized" message when I plug in my phone.

Have you all tried installing the new pdanet and select samsung drivers. Worked perfectly for me and my new dekstop win 7 x64
Sent from my SPH-D700 using XDA App

I had to manually install the drivers with device manager to get then to work. Click on the yellow exclamation points, select install driver though the properties and point out to your x64 drivers folder.
Sent from my SPH-D700 using XDA App

I am still having trouble getting the drivers installed correctly. No matter what I do I always get the "USB device not recognized" error when plugging in my phone. I've tried manually installing them by pointing directly to the drivers, I've tried running the setup, and I tried the PdaNet program too. None worked. No matter if I have my phone in USB debugging mode or not nothing works and I always get the same error message. I completely remove all drivers before trying another method yet I always get the same error.

Lonewuhf said:
I am still having trouble getting the drivers installed correctly. No matter what I do I always get the "USB device not recognized" error when plugging in my phone. I've tried manually installing them by pointing directly to the drivers, I've tried running the setup, and I tried the PdaNet program too. None worked. No matter if I have my phone in USB debugging mode or not nothing works and I always get the same error message. I completely remove all drivers before trying another method yet I always get the same error.
Click to expand...
Click to collapse
Have you tried different ports? I couldn't use the ones on the front of my PC but 1 worked on the back. Seriously a pain in the ass though, sammy should fix it.

HTC HD2 Drivers won't install Win 7 x64

Anyway to manually get the drivers for it? I can't find them and I can't sync my device to my computer. Windows Mobile Device Center won't work at all, it doesn't recognize my HD2 and it says the driver installation fails.
Can someone help me out please? Thanks

Windows Mobile Device Centre was all I never needed on my win7 x64. I installed the program before inserting the HD2 though. Obviously make sure you have the program up and running before plugging in the HD2 and selecting activesync on it; It should load up. You could uninstall the driver (from device manager) and start again if all else fails.

What if it does not?
Started doing that "cant recognize" issue while installing NAND (at the radio installation process -r: 2.15., compatible)
Figured to go to stock WinMo with SDCard, but it still cant..
Faster data sync disabled, after that it tried to install the drivers again, but says it fails...

Gotta go to ms and install the updated win mob dev c. The one that ships needs updating.
Also, once you are into the android side of things you should open wmdc, connection settings, and turn off allow usb connections, and install the android usb drivers.

Thanks mate, but done everything, I mean everything. Now I'm totally stock, original SPL and original WWE ROM, everythings working like a charm, besides connecting to a PC. Also tried with another computer (XP) and another cable. I can say I've done everything I found on the net, but nothing helps. Uninstalling driver, uninstalling HTC Sync etc etc etc... It just cant recognize the USB..

thekillingroad said:
Thanks mate, but done everything, I mean everything. Now I'm totally stock, original SPL and original WWE ROM, everythings working like a charm, besides connecting to a PC. Also tried with another computer (XP) and another cable. I can say I've done everything I found on the net, but nothing helps. Uninstalling driver, uninstalling HTC Sync etc etc etc... It just cant recognize the USB..
Click to expand...
Click to collapse
Replace your USB Cable and Thats ALL !

i had the same problem....i am for now using windowx xp

aks777 said:
i had the same problem....i am for now using windowx xp
Click to expand...
Click to collapse
I have been using it win 7 64 bit since the beginning. and I never have a problem with the driver.
Try redownload and reinstall Windows Mobile Device Center from Microsoft website.
Only connect your device after the driver has been properly installed.

in device manager delete usb controller after software installation.

Thanks to ALL, but changing the USB cable, so sure that's ALL? =)
I'm not gonna mention that I've written that I've tried it with many computers and many cables. =)
The phone is sent to HTC and they told me that they ordered a new mainboard.
Hope doesn't take too much time. My Service Provider gave me a Galaxy 7500.. Cupcake, no market.. arrrgh!
Thinking of buying an iPhone and selling it after two weeks but that's gonna cost me $200 loss in two weeks. too much =)
As doing some thinking.. the device cannot "introduce" itself to the computer. I couldn't find a more sense making answer.
If you've tried hard-resetting, cable and PC changing, if it's still not working, then there should be a problem about the phone, mostly about the mainboard.
I suggest anyone having that problem go make your phone check at a service, of course if you have warranty. =)

Alright this is a problem...

I have been all over the internet, and I honestly can not find a solution to this problem anywhere. Like, literally, anywhere.
MY hd2 (And other people's) will not connect tot he computer via usb.
Zune software will just not acknowledge that my hd2 is plugged in.
I've tried everything, and my sd card is compatible.
Does anybody have an idea on how to get this fixed?
Using XBoxmod's newest rom

theflduck said:
I have been all over the internet, and I honestly can not find a solution to this problem anywhere. Like, literally, anywhere.
MY hd2 (And other people's) will not connect tot he computer via usb.
Zune software will just not acknowledge that my hd2 is plugged in.
I've tried everything, and my sd card is compatible.
Does anybody have an idea on how to get this fixed?
Using XBoxmod's newest rom
Click to expand...
Click to collapse
Try this
http://www.nirsoft.net/utils/usb_devices_view.html
go there and download a great wee program called USBDeview, run it as admin!
and basically delete anything that could be related to the phone
what that program does is gives you a list of all installed or previous installed USB devices, sometimes USB devices can "hangup" if the wrong driver or an conflict developes, ive used this before to fix a similar situation and it works great.
The reason i think this may be the problem is i had a similar problem in that my phone would only conect to zune when i use a particular USB port, i used a different one on the same HUB and all was well, so i cleared down all the crap using that program and all is now ok!
it will mean having to install any device you delete so i would suggest you disconnect all USB devices first then pull the drivers off for anything related to phones then reconnect anything you need one at a time.
ifd in doubt drop a list of all the devices on that program and ill go through them with you

Thanks so much. I just swiched back to android and i will install wp7 and try this again.

Do you have windows mobile device center 6.1 installed with active sync working?

Have you considered trying a different usb cable? It might be possible the cable is bad. Also maybe try connecting it to another computer to see if it recognizes it.

would be great for an update if you have had any luck on not, other folk are asking teh same question

Sorry i havent gotten back to you guys...
I tried the first post, did not work.
The cable is fine, I use it in android and to charge.
Other computer is not an option for me...
OTher usb ports were a no-go
I tried different roms and everything.
I'm beginning to just want to give up
*Edit: No, active sync isnt installed should i try it?

See if you have libusb installed and if so uninstall it and see what happens. I read somewhere on the net a few days ago that it solved peoples problems that couldn't connect to zune.

theflduck said:
Sorry i havent gotten back to you guys...
I tried the first post, did not work.
The cable is fine, I use it in android and to charge.
Other computer is not an option for me...
OTher usb ports were a no-go
I tried different roms and everything.
I'm beginning to just want to give up
*Edit: No, active sync isnt installed should i try it?
Click to expand...
Click to collapse
no active sync will just confuse things,
you didnt mess about with some of the HTC tools did you?
So you've uninstalled all the devices that teh USBDeview program showed you yeah? i had quite a few phone related devices, just get rid of them all, they will install again when you need them, have you tried using a different USB port, swap it with something else to be sure, try USBDeview again but this time also remove all of zune and everthing else youve installed for WP7, lets go back to the begining and se if there is something thats got messed up

Tanks. Will give it a try

Desire HD seen as 'UNKNOWN DEVICE' in Windows 7

Hello Everyone,
Unfortunately, in Windows 7 (32bit) the phone shows up as 'UNKNOWN DEVICE' in device manager. I have HTC Sync installed, Android SDK with USB drivers, I even hacked the inf file to add the hardware id of the Desire HD with no luck. Does anyone know if the hardware id on the Telus Desire HD is different than USB\VID_0BB4&PID_0CA2&MI_01?? I also flashed back to the original rom in case something got screwed up but no luck. Any help would be appreciated as I'm desperate.
Thanks in advance.
UPDATE:
Exchanged it at Telus and new one works fine on stock rom. As soon as I upgrade to CM7 I lose USB connectivity again.

I have removed HTC sync and only Android SDK with USB drivers, Device manager show "Android USB Device" and sub menu "My HTC"

hi.. i had a similar problem with my windows 7 pro (64 bit).. have you tried disabling "fast boot" and "usb debugging" enabled then restarting the phone?.. this is the only way i could get my windows to see the phone on the first install.. good luck and let us know how you get on.

mrflatout said:
hi.. i had a similar problem with my windows 7 pro (64 bit).. have you tried disabling "fast boot" and "usb debugging" enabled then restarting the phone?.. this is the only way i could get my windows to see the phone on the first install.. good luck and let us know how you get on.
Click to expand...
Click to collapse
I'm pretty sure I have tried that, but then again I have done so many things it's hard to confirm. I'll try that again to make sure and let everyone know.
Thanks.

audiavant said:
I have removed HTC sync and only Android SDK with USB drivers, Device manager show "Android USB Device" and sub menu "My HTC"
Click to expand...
Click to collapse
I'll have to give this a shot as well.

Install the driver first.
Sent from my Desire HD using Tapatalk

Tried all suggestions listed repeatedly with no success. It doesn't even mount the sdcard in Windows or MAC OSX. My Dell Streak will at least mount the sdcard with no drivers installed.

Try with another computer, and select disk drive. It should not require any additional drivers, the phone is a plug & play device.

jkoljo said:
Try with another computer, and select disk drive. It should not require any additional drivers, the phone is a plug & play device.
Click to expand...
Click to collapse
This is happening on my desktop and laptop.

Then there is something wrong with your phone. Are you using a custom ROM?

jkoljo said:
Then there is something wrong with your phone. Are you using a custom ROM?
Click to expand...
Click to collapse
No, it's the original rom. The reason I want to connect it is that I 'want' to install a custom rom. Problem is the computer never recognizes the phone.

Anyone have any other suggestions, I'm desperate. Looking into getting it warrantied through Telus but but want to send it in if I don't have to. Don't want to wait who knows how long to get it back.
UPDATE:
Exchanged it at Telus and new one works fine on stock rom. As soon as I upgrade to CM7 I lose USB connectivity again.