Database Users

warranty???

so i bricked my phone yesterday. i was downloading a radio the file said it was 2.20.50.19_2 but when i started to load it the ruu program said it was 2.20.51 by the time i realized it was to late.
what i was wondering is what should i do now. i tried to unbrick it but it didnt do anything. all i can do now is take it back to tmobile. do i tell them the truth or do i play stupid. i also have insurrance. so i go that route and say or lost my phone or should i run it over with my car. lol
any help would be great. thanks in advance!

Cut a hole in your shorts and go for a jog.

shouldnt be a problem. Lots of people have bricked them with 51 radios, and since it wont power on at all, they cant get into bootloader to see that hspl is there. No one yet has reported being refused.

infantrygarrett said:
so i bricked my phone yesterday. i was downloading a radio the file said it was 2.20.50.19_2 but when i started to load it the ruu program said it was 2.20.51 by the time i realized it was to late.
what i was wondering is what should i do now. i tried to unbrick it but it didnt do anything. all i can do now is take it back to tmobile. do i tell them the truth or do i play stupid. i also have insurrance. so i go that route and say or lost my phone or should i run it over with my car. lol
any help would be great. thanks in advance!
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There's a 2.20 radio out there? I thought 2.12 was the latest????

nrfitchett4 said:
There's a 2.20 radio out there? I thought 2.12 was the latest????
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oh im sorry i meant 2.10

Odd thing is, pretty sure there is no such thing as 2.10.51.x
Do you have a link? could be someone spreading bad radios just for kicks.

samsamuel said:
Odd thing is, pretty sure there is no such thing as 2.10.51.x
Do you have a link? could be someone spreading bad radios just for kicks.
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Thats Scary!!! lol
what i was wondering is what should i do now. i tried to unbrick it but it didnt do anything. all i can do now is take it back to tmobile. do i tell them the truth or do i play stupid. i also have insurrance. so i go that route and say or lost my phone or should i run it over with my car. lol
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Hey when you do do what ever it is your gonna do. Let me know or keep this thing going. I also have insurance through them and wondered the same thing. I had originally planned on smashing it and then doing it. but it be cool to have 2 even if one was just a pretty paper weight. or you can sell it for parts? lol i dunno. but let me know please

ek9beast said:
Thats Scary!!! lol
Hey when you do do what ever it is your gonna do. Let me know or keep this thing going. I also have insurance through them and wondered the same thing. I had originally planned on smashing it and then doing it. but it be cool to have 2 even if one was just a pretty paper weight. or you can sell it for parts? lol i dunno. but let me know please
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Of course itll work. Warranty is in place. If you cant turn it on, neither can they. Just say it stopped working one day. Done. Seen many threads where people have done this

Quick warranty question

I have a MT4G here that has a bad eMMC chip. It will not boot or load any firmware but I can get to the hboot and recovery menu. I am not the original owner. Will HTC still warranty it? How would I go about getting a warranty replacement directly from HTC? Im sure somebody out there has done or tried this before.

Don't get the warranty from htc. Get it from t-mobile. It will make your life much easier
Sent from my HTC Glacier using XDA App

Will T-Mobile warranty it even though I am not the original owner and I didnt get it from the T-Mobile store? Its a phone I bought off of ebay. Also last time I tried to warranty a MT4G through them (about 4 days ago) they said they were out of stock and tried to give me a Galaxy S 3G.

I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL

clarknick27 said:
I got my replacement the other day, and while I was reading through a few things, it said that the warranty does not transfer from customer to customer...might be SOL
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That is why I am asking. The warranty info says it does not transfer from customer to customer but I know some people on this forum have gotten ebay or craigslist phones warrantied. I just wanna know how they did it.

Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.

I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.

XPLANE9 said:
Try to transfer to Technical Support when you use Live Chat. I did it on my HD7 which I bought it secondhand and still received a replacement.
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I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
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If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.

Paul22000 said:
If it has original hboot/recovery, and can't get past the splash screen, there's 100% no way to tell it was rooted. Someone correct me if that is wrong?
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Well.. there's no way to have the original Hboot and be rooted. it will say S-OFF. Yes, you can still have the original 0.86 hboot or whatever - but it will still say s off.

kanman said:
I am using clockwork recovery so they will definitely notice that it has been tampered with. I guess I'm just looking for a way to get a new phone without being charged for it.
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I am in the exact same situation. If anyone has any guidance, please post

silentsnow31802 said:
I just want to be 100% clear on what your talking about. You mean live chat on the T-Mobile website, correct? What if they ask if its my original phone or when they receive it they notice its a different IMEI than the one I originally purchased from them?
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I believe that T-Mobile only checks the order number when it processes replacements. Then again, I am prepaid so I have to send in the faulty device first before I receive the replacement so I am not entirely sure. But I know that my secondhand HD7 (bought on a contract by the original owner) was replaced by T-Mobile without any issues.

Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!

silentsnow31802 said:
Ill talk with a tmobile rep online tomorrow. Mine has the engineering bootloader and clockwork recovery with s-off. Looks like ill be putting some extra voltage through the charging port to try and fry it so they cant even boot it. That way they cant tell it was rooted!
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Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...

kanman said:
I am having the same exact issue, but I happen to be the original owner of the phone. Are they not going to charge me when they find out that my phone is rooted? My phone boots the tmobile splash screen and will get into hboot/recovery, but it will not flash anything.
Click to expand...
Click to collapse
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.

I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.

gamershadow said:
I sent my phone in with the same problem with S-off and cw recovery installed and they didnt care. They just charged me $10 for shipping.
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Can you detail how you did this? For example, did you "send it in" to HTC or T-Mobile?

Paul22000 said:
Have you tried flashing the stock ROM/hboot? [ROM]Glacier_TMOUS_1.17.531.2_Radio_12.28b.60.140e_26.0 3.02.26_M_release
If that doesn't work, you could also try flashing that and pulling the battery so it really bricks and then doesn't turn on...
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Click to collapse
Yup tired this and get a Fail-PU. Phone is truly dead :-(
Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
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I think there is one floating around somewhere. It doesnt help when the eMMC chip stops working properly though.

Ace42 said:
I really feel we need to re make the unrooting guide...It has to address S-Off,tock Hboot/Radio,stock recovery, stock rom all in one place for users.
Click to expand...
Click to collapse
I can try to put one together. I've made a few in my time (coughsignaturecough )
As soon as I figure out how to finally get my phone working without crashing/cache errors

[Q] How to unroot without accessing phone

Well, dropped my g2 from like 2 feet hit perfect and shattered and screen doesnt work. Is there anyway I can unroot without actually being able to use my touch screen. Also if anyone knows how/where I can fix this without LG, let me know, im sure they will charge me to hell. Thanks!

CaptainHairySack said:
Well, dropped my g2 from like 2 feet hit perfect and shattered and screen doesnt work. Is there anyway I can unroot without actually being able to use my touch screen. Also if anyone knows how/where I can fix this without LG, let me know, im sure they will charge me to hell. Thanks!
Click to expand...
Click to collapse
You gotta return to stock using a computer. There is no other way to do it other than this method. Hope it works out for you!

Surely you will be paying for the repair anyway?
Could he not just use the LG tool to flash the stock image, or do you have to accept something on the touch screen?
Sent from my LG-D802 using Tapatalk

chronicfathead said:
Surely you will be paying for the repair anyway?
Could he not just use the LG tool to flash the stock image, or do you have to accept something on the touch screen?
Sent from my LG-D802 using Tapatalk
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That would be the revert to stock method I was referring to. He could then get an insurance claim on it and pay no more than $100, assuming the OP has insurance.
Far as I know he doesnt have to use the touch screen to revert back, its all done with the tools given in the revert methodology, but correct me if im wrong on this.

Walter21026 said:
You gotta return to stock using a computer. There is no other way to do it other than this method. Hope it works out for you!
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Sorry for being a pest but can you lead me towards a post or thread that can guide me through this? Im new to all of this, Ive only had android for 2 weeks.

CaptainHairySack said:
Sorry for being a pest but can you lead me towards a post or thread that can guide me through this? Im new to all of this, Ive only had android for 2 weeks.
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Sure can but we need to know what carrier your with.

Walter21026 said:
Sure can but we need to know what carrier your with.
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AT&T

CaptainHairySack said:
AT&T
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http://forum.xda-developers.com/showthread.php?t=2432476

Walter21026 said:
http://forum.xda-developers.com/showthread.php?t=2432476
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Click to collapse
Thank you so much for the help!

If you're using insurance don't waste your time. Neither care about root whether it's warranty or insurance but call and ask if you want. Insurance will straight up tell you they don't care. You're paying anyway.

06stang said:
If you're using insurance don't waste your time. Neither care about root whether it's warranty or insurance but call and ask if you want. Insurance will straight up tell you they don't care. You're paying anyway.
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Yupp, same thing here, they very rarely give a rats ass.

Need to Send Note 3 In For Warranty; Rooted

I dropped my phone today and now the volume up button is completely busted, it's stuck in the up position. I need to send it in for warranty work from Samsung but I can't even get it into Download Mode to unroot it, and even if I could, I couldn't hit the rocker up key to continue. How can I get it unrooted so I can send it to Samsung? I'm on Verizon.

Whitechapel420 said:
I dropped my phone today and now the volume up button is completely busted, it's stuck in the up position. I need to send it in for warranty work from Samsung but I can't even get it into Download Mode to unroot it, and even if I could, I couldn't hit the rocker up key to continue. How can I get it unrooted so I can send it to Samsung? I'm on Verizon.
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Just bring it into Verizon (btw wrong forum also ) - Carriers tend to deal with their own repairs/replacements in house, especially US carriers :good:

radicalisto said:
Just bring it into Verizon (btw wrong forum also ) - Carriers tend to deal with their own repairs/replacements in house, especially US carriers :good:
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The phone is ROOTED! That is the whole point.

Whitechapel420 said:
The phone is ROOTED! That is the whole point.
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Actually, the phone was DROPPED! That is the whole point. Why should anyone repair it under warranty?

Bulbous said:
Actually, the phone was DROPPED! That is the whole point. Why should anyone repair it under warranty?
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Click to collapse
Do you know what rooted means?

Please read this information here regarding Samsung Mobile Phone warranty,
http://www.samsung.com/in/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
It clearly says,
THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:
5.Defects caused by improper use, as determined by the Authorised Service Centre / Company personnel.
Off course you will get your phone repaired but not under warranty,
only after paying for it

What if I took it to Verizon? Either way rooting my phone is technically voiding the warranty, which is why I am freaking out.

I'm not real smart so I'll just ask....couldn't you do that adb thing to send signal to phone to reboot into download mode. Then Odin back to stock???
Sent from my SM-N900V using Tapatalk

Bern612 said:
I'm not real smart so I'll just ask....couldn't you do that adb thing to send signal to phone to reboot into download mode. Then Odin back to stock???
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
I don't know but maybe someone else does. I am curious to know...

Bern612 said:
I'm not real smart so I'll just ask....couldn't you do that adb thing to send signal to phone to reboot into download mode. Then Odin back to stock???
Sent from my SM-N900V using Tapatalk
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Whitechapel420 said:
I don't know but maybe someone else does. I am curious to know...
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I just found this... seems possible.
http://forum.xda-developers.com/showthread.php?t=1695552

Cool ,just remember I don't think you can boot into recovery because of safestrap. I think it will boot into the other recovery but sounds like your half way there
Sent from my SM-N900V using Tapatalk

Bern612 said:
Cool ,just remember I don't think you can boot into recovery because of safestrap. I think it will boot into the other recovery but sounds like your half way there
Sent from my SM-N900V using Tapatalk
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Click to collapse
If I can get it to boot into Download Mode, that should be all I need.

Verizon won't care if its rooted.. They probably won't even check
Sent from my CM11 Kitkat powered N9005

Whitechapel420 said:
If I can get it to boot into Download Mode, that should be all I need.
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Click to collapse
Just tried it.
adb reboot-bootloader
indeed puts the device into Download Mode (without needing the Vol-Up button).
So all you need now is to go through Windows driver hell to get adb working. Either that or use a Mac (/Linxux)!
good luck

radicalisto said:
Verizon won't care if its rooted.. They probably won't even check
Sent from my CM11 Kitkat powered N9005
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Click to collapse
I spoke to VZW, they won't be able to fix it, so they're going to replace the entire device. They're sending me a new device.
I'll work on getting it unrooted when I get home.

Glad everything is working out so far
Sent from my SM-N900V using Tapatalk

Whitechapel420 said:
I spoke to VZW, they won't be able to fix it, so they're going to replace the entire device. They're sending me a new device.
I'll work on getting it unrooted when I get home.
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Click to collapse
If they are already sending you a new device, and all you have to do is return the old device in a pre-paid box, then I wouldn't worry about changing the status of the device. I've done this a few times in phone exchanges back when I had tons of trouble with the Galaxy Nexus. Of course, you could for peace of mind, but I've had experience with sending back a rooted device with no problems. I think they refurb it anyway...

emtownsend said:
If they are already sending you a new device, and all you have to do is return the old device in a pre-paid box, then I wouldn't worry about changing the status of the device. I've done this a few times in phone exchanges back when I had tons of trouble with the Galaxy Nexus. Of course, you could for peace of mind, but I've had experience with sending back a rooted device with no problems. I think they refurb it anyway...
Click to expand...
Click to collapse
OK. That sounds good and would free up some of my time. I'm just curious if anyone else has any experience with it?
But if it doesn't matter then I guess I wouldn't want to spend time on it tonight. I just don't want to get any bills for it or get into a big spat.

Whitechapel420 said:
OK. That sounds good and would free up some of my time. I'm just curious if anyone else has any experience with it?
But if it doesn't matter then I guess I wouldn't want to spend time on it tonight. I just don't want to get any bills for it or get into a big spat.
Click to expand...
Click to collapse
I gave them my rooted S3 back in December for a upgrade and had no problem.

Is there a place I can download the stock firmware for my phone?

Wont boot up after ODIN T-Flash

So I need help. I tried un rooting my s7 edge by flashing the stock files in ODIN, I selected T-Flash in ODIN options because that's what I remembered selecting in the past. Little did I know I forgot to select Re-Partition too. Now my phone shows a black screen, I cant boot into recovery or download mode, but it would seem like the phone isn't shutting off because when I connect it to my PC its immediately recognized and no matter how many button combinations I try it just is disconnected from the PC for about half a second and then re connects. I don't get any response from the phone though. The screen is pitch black and i cant get it to do anything. After flashing I noticed it wasn't booting up at all it was in download mode and when it finished the screen turned black and never came back on. When connected to my PC it is recognized as Qualcomm HS-USB QDLoader 9008 (COM5) in my device manager ODIN Does not recognize it and neither does any other application. Can I please get some help here?

Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app

ChadH42 said:
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app[/URL]
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Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.

S7EDGEBRICKED said:
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
Click to expand...
Click to collapse
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...

Outbreak444 said:
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
Click to expand...
Click to collapse
Nope.. nothing.. still a completely black screen and no lights.

S7EDGEBRICKED said:
Nope.. nothing.. still a completely black screen and no lights.
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Click to collapse
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html

Outbreak444 said:
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
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Click to collapse
It wont detect my phone

S7EDGEBRICKED said:
It wont detect my phone
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I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1

Outbreak444 said:
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
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Click to collapse
Do you by any chance understand this guide?

S7EDGEBRICKED said:
Do you by any chance understand this guide?
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Click to collapse
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.

Outbreak444 said:
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
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No luck there, I don't have any insurance or returns. Nothing else we can try?

S7EDGEBRICKED said:
No luck there, I don't have any insurance or returns. Nothing else we can try?
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Click to collapse
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.

Outbreak444 said:
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
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Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.

S7EDGEBRICKED said:
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
Click to expand...
Click to collapse
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.

Outbreak444 said:
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
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Click to collapse
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.

S7EDGEBRICKED said:
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
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The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.

Outbreak444 said:
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
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Click to collapse
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?

S7EDGEBRICKED said:
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
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Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol

Outbreak444 said:
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
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Oh wow so its basically just lucky timing, nice. I'm never rooting the phone again all i wanted were better emojis and the note 7 UX and I couldn't even get the Note 7 UX so its not worth it. It's an amazing phone on it's own. I won't ever try and root another Verizon phone there's always little support cause of the bootloader and I always run into something. Glad I dont have to worry much just takes time.