Database Users

constantly dropping service

I've had my wizard (cingular 8125) for just a little but over a year, but this past month I've had some abnormal issues with it.
I've dropped this phone a few times, but randomly this past month I have noticed a severe amount of service dropping in different forms.
Sometimes I'll be on the phone and it will randomly drop and start searching for a signal, in a well serviced area. Sometimes I'll be texting, and it will have service(2-6bars, enough for texting) but it will refuse to send the message, and when I try to call, it says invalid sim, and I have to reboot.
Sometimes If I am lucky, when the service drops it will pick it up within 20 seconds, it can take up to 5min, and sometimes I have to restart it.
This phone has been stock up untill this problem started (no rom flashing/anything) I tried unlocking it and trying different roms on it recently as a last ditch effort to fix this annoying problem. If anyone knows of a solution to this problem, I'd be really appreciative of it, otherwise im getting a new phone

While my first instinct is to convince you to sell me your otherwise functioning phone on the cheap, I must resort to being the good guy (or else get spanked by the mods...)
There is a registry fix for the kind of signal dropping you're describing. I'm surprised you went for so long without experiencing the problem. I did almost right away when I got mine last year. You should try it first, if you haven't already...
I think this is the one I used:
http://www.pocketpctweaks.com/pocketpc_tweaks/fix_drop_calls

i don't think its a Rom problem,as signal reception is not depended on the Rom,its an OS,rather its more depended on the Radio Rom (GSM) of the phone.Usually,by upgrading the Radio Rom improves the signal reception quality.Instead of flashing different roms,try to flash different Radio Roms and check if it improves the signal quality.
But,here,I think,perhaps,the problem lies more on the hardware part then the Radio Rom. as you say,it has been dropped a couple of times,it may be the the External Antenna cover has lost proper connection with the Internal antenna connection.Check the fastening clips which snap in to secure the External antenna cover to the internal are properly secured in and have not come off, are not loose or broken,which might be causing it to not having proper connection.
Cheers!

Well i tweaked those settings and tore this baby apart, and honestly the service was dramatically improved for this entire week, untill thursday, when service began dropping and it began to start telling me my sim was invalid. So I'm kinda lost here, it seems no one else has had this type of issue....
And on a sidenote I am unable to connect to gprs or edge to send pictures via mms. I noticed this after I started flashing different roms, so I think its software related. I did however download that .cab package floating around that has all the cingular media net settings. But when I try to send a picture my phone just seems kinda lost lol

bump!
I reflashed the rom to the official htc cingular rom, and that fixed the edge/gprs issue, but service is still bad.... Id like to try some different radio roms before totally giving up hope on this thing, but this site has seem to take down its ftp.... anyone have any wizard radio roms uploaded? preferably ones that work well with cingular/ at&t here in the US.... thanks

bump... guess no one has any ideas=(..... but since the ftp is back up ill try some radio roms

Network connectivity

Hey ppl, had my HD for about 2 weeks now and im loving it, soo much better than my N95 8gb, however I do miss the camera..! Anyway back to subject, today i went down my garage to work on my car (dont worry the phone was put well away from where i was working, have got it in the silicone case and its been very well looked after!!!), the battery was on 1/3 and in the space of 2 hours the phone was dead (not sure when in those 2 hours it died!) so plugged it in, let it charge a little then turned it on, now im having massive problems with the phone not connecting to the network???
I live in a city and as such never ever have problems with coverage, its always at max, however the phone will connect to the network with full signal strength, then within 5-10 seconds the signal strength goes down and down, then i lose connection all together for a few mins then it will reconnect at full strength again????
I've not really installed any apps recently, the only thing i've installed which i can think may have contributed toward something was HDtweak but it was all working fine yesterday...
Reallllly confused and frustrated, hoping its not a hardware issue already
Andy

right ive gone through all the settings, even hard reset the phone, still doing the same so it's got to be the phone itself... whoopdedoo

Did you ever sort this out? it seems I have the same issue, when the phone goes to 'sleep' it disconnects itself from the network, I wake it up and within a minute or two it reconnects back at full strength....meanwhile im missing calls....

suddenly rebooting several times...

hi all,
i have my TD2 now for some months and it already happened several times that it reboots automatically. Not just once, but several times in a row and after 4, 5 or more reboots it comes to the screen to input the pin...
I do not know how this is triggered but it is very annoying!
I use WM6.5 and some user programs like TD2 Tools (2d), MobiReg, NaviComputer, KeePass, Free42 Decimal,...
The TD2 Tools info screen gives: ROM 2.16.404., Manila 2.1.19193517.2, OS Kernel version 5.2.21869
Is this problem known to anybody? Looking forward to your advice!

Not sure what the cause could be but a hard reset mey be the only fix.

Hi,
After 13 months, I'm now getting this spontaneous rebooting for about 4 times on the trot. It can happen mid-call or just whilst it's sat syncing with my PC. The reboot always seems to happen about 10 seconds after Sense has started.
I am on Stock WWE HTC 2.53 and Radio as per below. I haven't changed anything recently but this started happening yesterday. I did think it was connected with my SD card but I've swapped it for another good one of different capacity and no go either.
I have also tried a hard reset. This didn't fix it either as the rebooting started again after about 10 mins. All I had done was reached setting up a partnership and syncing.
I'm worried that my hardware may be damaged, though I don't understand how.
Really worried now.
John
PS My Diamond2 has just rebooted 4 times whilst I type this and it's connected via USB.

japester36 said:
Hi,
After 13 months, I'm now getting this spontaneous rebooting for about 4 times on the trot. It can happen mid-call or just whilst it's sat syncing with my PC. The reboot always seems to happen about 10 seconds after Sense has started.
I am on Stock WWE HTC 2.53 and Radio as per below. I haven't changed anything recently but this started happening yesterday. I did think it was connected with my SD card but I've swapped it for another good one of different capacity and no go either.
I have also tried a hard reset. This didn't fix it either as the rebooting started again after about 10 mins. All I had done was reached setting up a partnership and syncing.
I'm worried that my hardware may be damaged, though I don't understand how.
Really worried now.
John
PS My Diamond2 has just rebooted 4 times whilst I type this and it's connected via USB.
Click to expand...
Click to collapse
I'd have to say that if you've hard reset and are on stock ROM, it would definitely indicate a hardware issue, as if something was triggering the soft reset button. Has the device gotten wet or anything?

Thanks for the reply. No not got wet or anything out of the ordinary. It started just last night whilst it had been sat for about 6 hours plugged into the HTC mains charger.
Looking at it more closely, it seems to happen 5 seconds after the data connection comes up. I guess Sense is checking the weather.
It has done 10 reboots now consecutively but every now and then it just seems to behave. This morning it was fine whilst I was out but it has been having rebooting episodes ever since I go home.
Oh well, I'll wait and see for a while and then panic. No money and the warranty won't be much use after a year........ Hmmmmm going to find the paperwork to check what the warranty actually is.
John

japester36 said:
Thanks for the reply. No not got wet or anything out of the ordinary. It started just last night whilst it had been sat for about 6 hours plugged into the HTC mains charger.
Looking at it more closely, it seems to happen 5 seconds after the data connection comes up. I guess Sense is checking the weather.
It has done 10 reboots now consecutively but every now and then it just seems to behave. This morning it was fine whilst I was out but it has been having rebooting episodes ever since I go home.
Oh well, I'll wait and see for a while and then panic. No money and the warranty won't be much use after a year........ Hmmmmm going to find the paperwork to check what the warranty actually is.
John
Click to expand...
Click to collapse
Try removing your cities in your weather tab and maybe play with your network settings in Phone\Menu\Band

Amazing! I was just about to post that switching to GSM only had stopped the rebooting.
This could only be temporary as I use a lot of HSDPA speed data. I decided to reflash the radio and now it seems fine on 3G. I'll keep an eye on it and report back in 24 hours.
I was thinking back to yesterday. There was a time when the wall charger was unplugged from the wall socket before removing the usb connector from my phone. Could that have caused a spike?
Thanks Bruce for taking an interest and the helpful advice.
Cheers
John
PS Cautiously happy now

japester36 said:
Amazing! I was just about to post that switching to GSM only had stopped the rebooting.
This could only be temporary as I use a lot of HSDPA speed data. I decided to reflash the radio and now it seems fine on 3G. I'll keep an eye on it and report back in 24 hours.
I was thinking back to yesterday. There was a time when the wall charger was unplugged from the wall socket before removing the usb connector from my phone. Could that have caused a spike?
Thanks Bruce for taking an interest and the helpful advice.
Cheers
John
PS Cautiously happy now
Click to expand...
Click to collapse
It is possible but likely that caused a spike. Shouldn't matter which gets plugged in first, USB or charger.
Hopefully the issue is gone now.
Good luck.

Well, sadly, I spoke too soon.
It was fine all last evening with no reboots and frequent use on 3G.
This morning, after a sitting on standby for 9 hours, it started rebooting as soon as I turned it on to check email. Of course this was where it started downloading the weather as well as email etc.
The switch to GSM stopped it rebooting again, so I now need to confirm this is stable over time and then try further combinations of weather on/off and or older radios. Basically, I'll try anything as I have no choice right now and need the phone, email, web and satnav combination.
My wife has offered to sacrifice her shiny new Blackberry but she has finally joined the mobile email/web brigade and I don't want her to go back to a plain GSM phone. Plus, all my windows software would be written off before I'm ready to do that.
I'll report back if the situation improves although I think it's not going to get any better.
John

Just an update in case it helps anyone else.
On GSM with GPRS data I have had no reboots but shortly after switching to 3G, I end up in the reboot loop.
I have tried new ROM, new radio ROM and new T-Mobile settings. Still the same.
I shall now wait out my contract using GSM until December, at least I can use WiFi at home. I'll then change to something new........ Android, WP7 or even Blackberry!
Thanks for the help. 10ish years of MS pda's have been fun and I've enjoyed playing with ROMs and software but maybe it's time to switch.
John

So, you've flashed back to your stock ROM and with nothing else installed, the rebooting still occurs? Is the stcok ROM pulled from HTC via your S/N?

Progress????
Hi Bruce,
Yes, I have downloaded and tried the original 6.5 ROM and Radio from T-Mobile with the same rebooting problem. Furthermore, I tried some other ROMs before reverting back to the HTC 2.53 WWE - all with the rebooting problem on 3G.
HOWEVER, in doing all this, I noticed it rebooted specifically when the weather connected and downloaded an update. This would happen either manually or automatically.
I have now found that turning Weather updates to manual stops the rebooting UNLESS I actually do a manual update and then it will reboot.
Now, for completeness, I have reverted to the T-Mo 6.5 ROM again and proven that the reboot occurs when the weather is updated either automatically or manually.
This is so confusing as I am effectively replacing ALL the software with a new ROM and Radio but this problem now starts to feel like it is software. Does the weather update do something special on 3G? Something that browsing, Google Maps, email, stocks etc doe not do?
Well, at least I now have 3G...... just no Weather............. SOOOO confusing.
Thanks
John

That is strange. Weather would use the same connection type, just hits a different server.
Also, a typical weather error would only cause Manila to restart or fail to load, not the phone itself.
Flashing the stock ROM would initiate an MTTY Task 29 command that would wipe your flash drive eliminating the possiblility of reminence of a previous flash.
This has me baffled as well.

I found a couple of posts from other devices and it appears to be caused by a bad chip...

In my opinion this could be 'the beginning of the end' of the radio chip. My old Mio A701 did almost the same (not reboot but sometimes freeze) and finally it did not recognized any network and any sim-card; several ROMs tested.
Now it stays in my old car for GPS functions.
But maybe you are more lucky than me...

Bruce Inman said:
I found a couple of posts from other devices and it appears to be caused by a bad chip...
Click to expand...
Click to collapse
I've found similar on the Desire and HD2 forums too and was wondering if it could be related.
I'm still fine on 3G with no Weather refresh but checked this morning before going out, that actually performing a refresh did still cause a reboot.... and it did.
On arriving at my destination, 20 miles away, I tried the same refresh and it was fine.
At this point, I was starting to think it may be related to location services and my D2 is checking on it's whereabouts (with cell towers, etc) before downloading the local weather.
Interestingly, my home village, where ALL reboots have happened, does have much stronger signal now due to a very recent new cell tower. It was always 3G but now I get all bars all the time and higher bandwidth.
Now just come home, retested and it's fine! Auto Weather updates on 3G, Google Maps, etc...........
I'll keep a watch and let you know what happens next, I'm sure it's only a temporary respite!
Thanks again
John

Almost same problem with mine diamond2. Only most rarely. Sometimes it reboots once in week, sometimes once a day. I couldn't find any situation manually which causes reboot.

japester36 said:
I've found similar on the Desire and HD2 forums too and was wondering if it could be related.
I'm still fine on 3G with no Weather refresh but checked this morning before going out, that actually performing a refresh did still cause a reboot.... and it did.
On arriving at my destination, 20 miles away, I tried the same refresh and it was fine.
At this point, I was starting to think it may be related to location services and my D2 is checking on it's whereabouts (with cell towers, etc) before downloading the local weather.
Interestingly, my home village, where ALL reboots have happened, does have much stronger signal now due to a very recent new cell tower. It was always 3G but now I get all bars all the time and higher bandwidth.
Now just come home, retested and it's fine! Auto Weather updates on 3G, Google Maps, etc...........
I'll keep a watch and let you know what happens next, I'm sure it's only a temporary respite!
Click to expand...
Click to collapse
Since this episode of getting my Diamond2 back to working on 3G with no reboots and everything switched back on for downloading the weather etc, it has not rebooted once in 10 days.
I'm very happy that it seems to be behaving properly.
Anyway, just a quick update from a now happy again D2 user.
Cheers
John

DZ dropping calls, GPS issues, rebooting

Hi,
I dropped my DZ on the ground three days ago, and ever since it just hasn't been the same
It keeps dropping calls, it rebooted a couple times, and I had to restart it manually three times in order to get the GPS running. I keep calling people and can't get through, and also data is very unstable as I can get Whatsapp messages hours after they were sent to me.
I'm sure that issues started after dropping the phone, because it performed flawlessly for a couple months now, after flashing CM7.
Can I be certain that something happened to the hardware? probably the Radio chip?
Could it be helpful to reflash the ROM or the Radio or is it just a waste of time considering the issues?
Thanks for any advice, this is absolutely terrible

Best would be to do a complete wipe and reflash just to make sure, it's not to much hassle and then you'll know for certain if it's a hardware or software problem.

Problems with signal (complete loss of signal sim card)

Hello,
Its very often, i'm using the phone and I lose the signal completely and stay for about 10/15 minutes. ( I reset the phone, put it in airplane mode and no signal back )
i Removed the sim card and put in another cellphone and i have a signal in 100%.
Is there other radio that i can test or another solution??
thanks

My N4 has same problem, signal is cut and all operations with SIM frozen when phone falls asleep. If SIM PIN query is activated, then I am asked to enter PIN, but all entries are ignored, no matter if correct/incorrect and how many tries. So I have disabled the PIN query.
Soft: I have flashed many combinations, got the best result with .27 version on stock rom & kernel. It did not cure my phone, just prolonged the time before radio fails, around 30mins after screen off.
After reboot all is OK, signal is good, data works, I can call out & receive phonecalls without drops, etc. Until radio freezes on sleep.
radios are here:
http://forum.xda-developers.com/showthread.php?t=2087227
Please keep this updated with your solution. I personally have given up and am in deep s**t with complicated RMA.

Welcome to the club. Search and there are some things you can try. But nothing full proof.
FYI, if you are prepaid, there is no roaming, so you phone will cut out a lot.

hepatiit said:
My N4 has same problem, signal is cut and all operations with SIM frozen when phone falls asleep. If SIM PIN query is activated, then I am asked to enter PIN, but all entries are ignored, no matter if correct/incorrect and how many tries. So I have disabled the PIN query.
Soft: I have flashed many combinations, got the best result with .27 version on stock rom & kernel. It did not cure my phone, just prolonged the time before radio fails, around 30mins after screen off.
After reboot all is OK, signal is good, data works, I can call out & receive phonecalls without drops, etc. Until radio freezes on sleep.
radios are here:
http://forum.xda-developers.com/showthread.php?t=2087227
Please keep this updated with your solution. I personally have given up and am in deep s**t with complicated RMA.
Click to expand...
Click to collapse
i change to 0.24.
Now i have signal with the wifi on. But the signal after a half hour drops and came back after some minutes.
So there isn't a solution to this problem ?

lorrancruz said:
i change to 0.24.
Now i have signal with the wifi on. But the signal after a half hour drops and came back after some minutes.
So there isn't a solution to this problem ?
Click to expand...
Click to collapse
I keep hoping there will be a solution.

I think i'm found a solution.
Today i go to SETTINGS > MORE ... > CELL BROADCASTS
and disable everything and during all the day my signal not drop.
I never had a day that the signal not drop and today after that change happens.
So tomorrow i'll hope that the signal not drop ! Let's See !

this happens to mine as well and I never had this issue with my galaxy s. I have one of the first batches from december. Im wondering if a replacement will fix this issue or if it is software but I am leaning towards hardware problem