suddenly rebooting several times... - Touch Diamond2, Pure General

hi all,
i have my TD2 now for some months and it already happened several times that it reboots automatically. Not just once, but several times in a row and after 4, 5 or more reboots it comes to the screen to input the pin...
I do not know how this is triggered but it is very annoying!
I use WM6.5 and some user programs like TD2 Tools (2d), MobiReg, NaviComputer, KeePass, Free42 Decimal,...
The TD2 Tools info screen gives: ROM 2.16.404., Manila 2.1.19193517.2, OS Kernel version 5.2.21869
Is this problem known to anybody? Looking forward to your advice!

Not sure what the cause could be but a hard reset mey be the only fix.

Hi,
After 13 months, I'm now getting this spontaneous rebooting for about 4 times on the trot. It can happen mid-call or just whilst it's sat syncing with my PC. The reboot always seems to happen about 10 seconds after Sense has started.
I am on Stock WWE HTC 2.53 and Radio as per below. I haven't changed anything recently but this started happening yesterday. I did think it was connected with my SD card but I've swapped it for another good one of different capacity and no go either.
I have also tried a hard reset. This didn't fix it either as the rebooting started again after about 10 mins. All I had done was reached setting up a partnership and syncing.
I'm worried that my hardware may be damaged, though I don't understand how.
Really worried now.
John
PS My Diamond2 has just rebooted 4 times whilst I type this and it's connected via USB.

japester36 said:
Hi,
After 13 months, I'm now getting this spontaneous rebooting for about 4 times on the trot. It can happen mid-call or just whilst it's sat syncing with my PC. The reboot always seems to happen about 10 seconds after Sense has started.
I am on Stock WWE HTC 2.53 and Radio as per below. I haven't changed anything recently but this started happening yesterday. I did think it was connected with my SD card but I've swapped it for another good one of different capacity and no go either.
I have also tried a hard reset. This didn't fix it either as the rebooting started again after about 10 mins. All I had done was reached setting up a partnership and syncing.
I'm worried that my hardware may be damaged, though I don't understand how.
Really worried now.
John
PS My Diamond2 has just rebooted 4 times whilst I type this and it's connected via USB.
Click to expand...
Click to collapse
I'd have to say that if you've hard reset and are on stock ROM, it would definitely indicate a hardware issue, as if something was triggering the soft reset button. Has the device gotten wet or anything?

Thanks for the reply. No not got wet or anything out of the ordinary. It started just last night whilst it had been sat for about 6 hours plugged into the HTC mains charger.
Looking at it more closely, it seems to happen 5 seconds after the data connection comes up. I guess Sense is checking the weather.
It has done 10 reboots now consecutively but every now and then it just seems to behave. This morning it was fine whilst I was out but it has been having rebooting episodes ever since I go home.
Oh well, I'll wait and see for a while and then panic. No money and the warranty won't be much use after a year........ Hmmmmm going to find the paperwork to check what the warranty actually is.
John

japester36 said:
Thanks for the reply. No not got wet or anything out of the ordinary. It started just last night whilst it had been sat for about 6 hours plugged into the HTC mains charger.
Looking at it more closely, it seems to happen 5 seconds after the data connection comes up. I guess Sense is checking the weather.
It has done 10 reboots now consecutively but every now and then it just seems to behave. This morning it was fine whilst I was out but it has been having rebooting episodes ever since I go home.
Oh well, I'll wait and see for a while and then panic. No money and the warranty won't be much use after a year........ Hmmmmm going to find the paperwork to check what the warranty actually is.
John
Click to expand...
Click to collapse
Try removing your cities in your weather tab and maybe play with your network settings in Phone\Menu\Band

Amazing! I was just about to post that switching to GSM only had stopped the rebooting.
This could only be temporary as I use a lot of HSDPA speed data. I decided to reflash the radio and now it seems fine on 3G. I'll keep an eye on it and report back in 24 hours.
I was thinking back to yesterday. There was a time when the wall charger was unplugged from the wall socket before removing the usb connector from my phone. Could that have caused a spike?
Thanks Bruce for taking an interest and the helpful advice.
Cheers
John
PS Cautiously happy now

japester36 said:
Amazing! I was just about to post that switching to GSM only had stopped the rebooting.
This could only be temporary as I use a lot of HSDPA speed data. I decided to reflash the radio and now it seems fine on 3G. I'll keep an eye on it and report back in 24 hours.
I was thinking back to yesterday. There was a time when the wall charger was unplugged from the wall socket before removing the usb connector from my phone. Could that have caused a spike?
Thanks Bruce for taking an interest and the helpful advice.
Cheers
John
PS Cautiously happy now
Click to expand...
Click to collapse
It is possible but likely that caused a spike. Shouldn't matter which gets plugged in first, USB or charger.
Hopefully the issue is gone now.
Good luck.

Well, sadly, I spoke too soon.
It was fine all last evening with no reboots and frequent use on 3G.
This morning, after a sitting on standby for 9 hours, it started rebooting as soon as I turned it on to check email. Of course this was where it started downloading the weather as well as email etc.
The switch to GSM stopped it rebooting again, so I now need to confirm this is stable over time and then try further combinations of weather on/off and or older radios. Basically, I'll try anything as I have no choice right now and need the phone, email, web and satnav combination.
My wife has offered to sacrifice her shiny new Blackberry but she has finally joined the mobile email/web brigade and I don't want her to go back to a plain GSM phone. Plus, all my windows software would be written off before I'm ready to do that.
I'll report back if the situation improves although I think it's not going to get any better.
John

Just an update in case it helps anyone else.
On GSM with GPRS data I have had no reboots but shortly after switching to 3G, I end up in the reboot loop.
I have tried new ROM, new radio ROM and new T-Mobile settings. Still the same.
I shall now wait out my contract using GSM until December, at least I can use WiFi at home. I'll then change to something new........ Android, WP7 or even Blackberry!
Thanks for the help. 10ish years of MS pda's have been fun and I've enjoyed playing with ROMs and software but maybe it's time to switch.
John

So, you've flashed back to your stock ROM and with nothing else installed, the rebooting still occurs? Is the stcok ROM pulled from HTC via your S/N?

Progress????
Hi Bruce,
Yes, I have downloaded and tried the original 6.5 ROM and Radio from T-Mobile with the same rebooting problem. Furthermore, I tried some other ROMs before reverting back to the HTC 2.53 WWE - all with the rebooting problem on 3G.
HOWEVER, in doing all this, I noticed it rebooted specifically when the weather connected and downloaded an update. This would happen either manually or automatically.
I have now found that turning Weather updates to manual stops the rebooting UNLESS I actually do a manual update and then it will reboot.
Now, for completeness, I have reverted to the T-Mo 6.5 ROM again and proven that the reboot occurs when the weather is updated either automatically or manually.
This is so confusing as I am effectively replacing ALL the software with a new ROM and Radio but this problem now starts to feel like it is software. Does the weather update do something special on 3G? Something that browsing, Google Maps, email, stocks etc doe not do?
Well, at least I now have 3G...... just no Weather............. SOOOO confusing.
Thanks
John

That is strange. Weather would use the same connection type, just hits a different server.
Also, a typical weather error would only cause Manila to restart or fail to load, not the phone itself.
Flashing the stock ROM would initiate an MTTY Task 29 command that would wipe your flash drive eliminating the possiblility of reminence of a previous flash.
This has me baffled as well.

I found a couple of posts from other devices and it appears to be caused by a bad chip...

In my opinion this could be 'the beginning of the end' of the radio chip. My old Mio A701 did almost the same (not reboot but sometimes freeze) and finally it did not recognized any network and any sim-card; several ROMs tested.
Now it stays in my old car for GPS functions.
But maybe you are more lucky than me...

Bruce Inman said:
I found a couple of posts from other devices and it appears to be caused by a bad chip...
Click to expand...
Click to collapse
I've found similar on the Desire and HD2 forums too and was wondering if it could be related.
I'm still fine on 3G with no Weather refresh but checked this morning before going out, that actually performing a refresh did still cause a reboot.... and it did.
On arriving at my destination, 20 miles away, I tried the same refresh and it was fine.
At this point, I was starting to think it may be related to location services and my D2 is checking on it's whereabouts (with cell towers, etc) before downloading the local weather.
Interestingly, my home village, where ALL reboots have happened, does have much stronger signal now due to a very recent new cell tower. It was always 3G but now I get all bars all the time and higher bandwidth.
Now just come home, retested and it's fine! Auto Weather updates on 3G, Google Maps, etc...........
I'll keep a watch and let you know what happens next, I'm sure it's only a temporary respite!
Thanks again
John

Almost same problem with mine diamond2. Only most rarely. Sometimes it reboots once in week, sometimes once a day. I couldn't find any situation manually which causes reboot.

japester36 said:
I've found similar on the Desire and HD2 forums too and was wondering if it could be related.
I'm still fine on 3G with no Weather refresh but checked this morning before going out, that actually performing a refresh did still cause a reboot.... and it did.
On arriving at my destination, 20 miles away, I tried the same refresh and it was fine.
At this point, I was starting to think it may be related to location services and my D2 is checking on it's whereabouts (with cell towers, etc) before downloading the local weather.
Interestingly, my home village, where ALL reboots have happened, does have much stronger signal now due to a very recent new cell tower. It was always 3G but now I get all bars all the time and higher bandwidth.
Now just come home, retested and it's fine! Auto Weather updates on 3G, Google Maps, etc...........
I'll keep a watch and let you know what happens next, I'm sure it's only a temporary respite!
Click to expand...
Click to collapse
Since this episode of getting my Diamond2 back to working on 3G with no reboots and everything switched back on for downloading the weather etc, it has not rebooted once in 10 days.
I'm very happy that it seems to be behaving properly.
Anyway, just a quick update from a now happy again D2 user.
Cheers
John

Related

HD2 nags id love to get fixed

guys here is a list of little nags that i have, i have tried everything to try and fix them, flashed every radio and rom with no success, and tried changing every setting on the phone. id be so grateful to get any of these fixed.
1) latest version of Swype (v2.0) with skin crashes frequently, i am able to use the keyboard but no text is entered, to solve this i must switch back to the full keyboard and then back to Swype
2) opera says a download is completed, when the file is launched it is for example 300kbs and will not launch, when i download the same file again the file is downloaded and is for example 8mb, the file then opens. Double click to zoom also doesn't work for me on certain websites, for example BBC
3) there is NO solution to this, i have looked high and low for this, my internet connection disconnects very frequently, i have tried every single option to no avail, the internet disconnects very frequently if HSDPA is enabled (supported by my payment plan) and fairly often if disabled. put simply, this makes internet browsing a royal pain in the backside
4) after reading so many good things about the battery life of the phone i convinced myself it must have been a bad battery. bought a second official one - not cheap, even worse. 15 minutes of web use with all data services disabled in a strong reception area will drain roughly 20% of the battery, have tried all sorts of power management cabs and tweaks. ive drained the battery and charged it fully going on 8 times now.
5) a calendar appointment is created which lasts the whole day (a birthday), no reminder is set, so i dont appreciate it when i get reminded at 12o'clock at night when im sleeping
6) the weather is set to download every 3 hours, so why does it download every 20 mins?
im not complaining guys, honestly this is the best phone ive ever had and i recomment it to everyone, but some of the issues i have truly are annoying. id greatly appreciate ANY help in regards to any of the issues above
thanks
1 - i had trouble with the latest swype (the pale grey one? silvery coloured?) i went back to the dark one, it was unuseable (cant seem to find out how to bring up its version number, , the cab just says swype.cab, , , heh. So i'd say try get an earlier version, Mine works lovely.
2 - move the opera cache to the sd card, and clean it now n again. I have a lot of that kind of trouble with podcasts from bbc, 15 meg or so, , seems to help with the cache on sd.
3 - dont really know about the network details. sorry.
4 - i DO know that if you live on teh edge of the decent signal area, your phone jumping between 3g/hsdpa and edge/gprs will eat your battery. find comm manager and switch off the 3g button (if you have one) when you dont need fast access, can vastly improve battery, and email and other syncs dont need 3g most of teh time, only browsing.
5 - thats probably outlook adding the default "the day before" reminder, (or maybe the htc one works the same as the outlook one) either way, you have to manuall edit the appointment to set the reminder to no reminder.
6 - it will download if you linger on the weather tab for a second or so when swiping. Gives the impression that it is always updating.
Hope some of them at least help!
sam
thanks for the fast reply, not the first time too
1) ok ill uninstall swype and install the older one, hope this gets fixed as i prefer this layout
2) thanks - i have moved the opera cache to the sd card
3) my operator is tmobile uk, HSDPA is supported and so is 3g, i have unlimited data plan, the connection will drop after a couple mins, normally less, if HSDPA is disabled, the connection is slower but more stable, but in the end, the connection will drop
4) ive disabled HSDPA because atm its unusable, i do indeed have that 3g button and is always off, my connection is always on G, still 20% battery loss after 15 mins surfing
5) i mentioned that i set it to no reminder, what do you mean?
6) that makes sense - thanks
if you have any ideas how to solve number 3 id really appreciate it
I had the same issue with Virgin UK (uses Tmobile as you are aware) I flashed to 1.66 rom and my problems went away - battery life as much better also, hope it helps
thanks for your reply
i have also flashed to official 1.66 rom, the problem didnt change at all
i even tried different radios with this rom
any other ideas?
thanks
backup before you do the swype change, if you use a lock password, i believe some version of swype can affect that? (i dont use one so i wouldn't know, there are threads on it)
about outlook and the reminder thing, i'm not really sure of the details, but i've been syncing the same set of contacts and calendar with outlook for probably 6 or 7 years, and several times ive come across a situation where you set up an app, or event or something, and set no reminder, and it goes off at midnight the day before - the setting is actually 'one day' and the day starts at midnight, d'oh.
How it comes to be that it doesn't get saved i haven't pinned down, but it generally seems to be after a hard reset/complete wipe and resync. It often (not always) also creates duplicate birthday reminders.
This has happened to me from office 2000 right through to 2k7, and on different phone OS's, and different sync programs but it doesnt happen all the time.
(bit non specific, sorry)
it sounds to me like an outlook related problem, but i dont use outlook at all to sync anything to my phone
i still dont have a clue why i cant double click to zoom on certain websites, bbc is the one i look at the most its very annoying
Yea i hate the no double click on bbc site . Must be something about how its constructed i guess. , , cuts coming next year, it'l fall appart....
cgrec92 said:
4) after reading so many good things about the battery life of the phone i convinced myself it must have been a bad battery. bought a second official one - not cheap, even worse. 15 minutes of web use with all data services disabled in a strong reception area will drain roughly 20% of the battery, have tried all sorts of power management cabs and tweaks. ive drained the battery and charged it fully going on 8 times now.
thanks
Click to expand...
Click to collapse
Your battery should not behave like this and you should stop draining and charging the battery because you will ruin it and I suspect that you may have already done damage.
The batteries need a good few weeks of use to reach their max usable capacity and to achieve this charge it as often as you can for as long as you can. Nothing more, nothing less. No draining, cycling, conditioning of any sort. Just use it and keep it on charge.
I have mine on charge always at home and in the car and I have never got below 40% during the day and I'm a heavy user of the internet.
I have two backup power packs and have needed them only once when I was away for two days and couldn't easily charge.
thanks for your reply, i will do this for the battery, ill report back if it helps
thanks
anyone have a clue?
thanks in advance
cgrec92 said:
guys here is a list of little nags that i have, i have tried everything to try and fix them, flashed every radio and rom with no success, and tried changing every setting on the phone. id be so grateful to get any of these fixed.
1) latest version of Swype (v2.0) with skin crashes frequently, i am able to use the keyboard but no text is entered, to solve this i must switch back to the full keyboard and then back to Swype
2) opera says a download is completed, when the file is launched it is for example 300kbs and will not launch, when i download the same file again the file is downloaded and is for example 8mb, the file then opens. Double click to zoom also doesn't work for me on certain websites, for example BBC
3) there is NO solution to this, i have looked high and low for this, my internet connection disconnects very frequently, i have tried every single option to no avail, the internet disconnects very frequently if HSDPA is enabled (supported by my payment plan) and fairly often if disabled. put simply, this makes internet browsing a royal pain in the backside
4) after reading so many good things about the battery life of the phone i convinced myself it must have been a bad battery. bought a second official one - not cheap, even worse. 15 minutes of web use with all data services disabled in a strong reception area will drain roughly 20% of the battery, have tried all sorts of power management cabs and tweaks. ive drained the battery and charged it fully going on 8 times now.
5) a calendar appointment is created which lasts the whole day (a birthday), no reminder is set, so i dont appreciate it when i get reminded at 12o'clock at night when im sleeping
6) the weather is set to download every 3 hours, so why does it download every 20 mins?
im not complaining guys, honestly this is the best phone ive ever had and i recomment it to everyone, but some of the issues i have truly are annoying. id greatly appreciate ANY help in regards to any of the issues above
thanks
Click to expand...
Click to collapse
I experience the same problem (frequent loss of internet connection). I then shut down data connection and immediately re-enable it to turn it back on. This works, but it's annoying and a definite let-down for any smartphone, especially our powerful HD2.
I can't believe nobody has a solution for this. Apparently not even HTC does.
Anyone???
im glad im not alone, there are many many people with the same issues, whoever finds a fix is a saint!
My battery seems fine since i dropped a radio version and can now lost 3+ days with a lot of use and everything downloading automatic.
there are only two things that annoy me, slow/ lag when texting on the keypad and finally the random ghost typing
could you mention what operator youre using and where youre located?
perhaps your radio would be suitable for mine too
Make sure your birthday reminders are set to "none" and not "0 minutes".
I had this problem with birthdays also. They seemed to revert back to 0 mins when i flashed my phone and re-synced my contacts wo had to go through them and set from 0 min to none. Pain in the neck but better than being woken up at midnight!
cgrec92 said:
im glad im not alone, there are many many people with the same issues, whoever finds a fix is a saint!
Click to expand...
Click to collapse
I contacted the HTC customer service via their website and this is the reply I got from them:
This could be a driver conflict and we recommend to try a hard reset on it make sure that you back up all your data before the reset. If the problem still going on after this then contact us in this line +44 8458900079 and we will send your device to be repaired.
Does this make any sense? It almost seems to good to be true. My phone is fresh out of the box, been using it for about two weeks now with a standard 1.66 ROM. The data disconnect problem has been there since day one. I kinda feel like they recommend a hard reset no matter what the problem is
Anyway, I've read about other people having the same problem as cgrec92 and I but... is this an universal problem or are there lost of users out there who have no data connection problem?
that's really useful information thanks for posting that ill definitely keep in mind that i can send it off to get repaired, although keep in mind most people who have done this say nothing changes, from all I've read, tmobile customers are the most affected, i have done hard resets before but they em nothing, I'm going to try mtty to completely format the phone, maybe its something left over from the tmobile stock rom? anyways ill try that and report back
By the way: I'm on 3 network in Denmark.
i have used mtty and flashed artemis 5.0 with radio 2.06 as the rom recommends
have had some connection dropouts still although less common
what i have found though is that in connection setup, right click and click on update database, equip the new settings
not minimizing opera seems to keep the internet from dropping out too

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.
CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.
I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.
I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.
Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?
I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.
I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

My Omnia 7 keeps loosing it's 3G connection

My Omnia 7 keeps loosing it's 3G connection. To restore it I have to restart the phone. T-Mobile say that this happens from time to time, but it's happening every day now. It's annoying as it stops my push email from being up to date, and of course prevents the use of any internet based services until the phone is restarted.
Has anyone else noticed their phone has switching to GSM?
Had mine for 6 days.Been fine up until today,then I had the same problem.Only the once so far.
Confirm loosing 3G
Confirm loosing 3G connection, and also have phone call failures.
Factory reset did not solve the problem.
Bring it back to shop
Blackstone is back now!
At first this was occasional with my phone, then more frequent, and it's all the time. If I want to use the Internet I have to restart the phone. My house is covered by full HSPA, but the only way to get it is to take the battery out while the phone is switched on. I can sometimes get 3G by a simple restart, which I lasts about 40 minutes.
I like the phone, so I'm going to hold out for a software update. All it needs to do is check available networks and I think that, if this is a wide spread issue, Samsung/Microsoft will fix it. Hope so.
Please post here if you have this issue too.
I have also been having this issue... sometimes it doesnt come back straight away when i restart it but after about 10mins its back.
When I activated it with orange I was told to expect a few txt msg's that would need deleting and the phone restarting... I only got 1 msg, maybe this has something to do with it, maybe the phone hasnt been sent enough updates.
I also have this issue and have done for weeks. Orange couldn't solve it either.
It only happens overnight at home. I either need to reset the phone / rescan available networks or turn flight mode off and on again for the connection to restore.
I was thinking it may be an issue with t-mobile since it only happens at my home where orange signal is poor and i roam over to t-mobile.
If i stay in an area with good Orange signal i don't get the problem.
Good to know i'm not the only one with this problem. It's very annoying!
Hi y'all.
I had the same problem: 3G was lost every time. I was fed up restarting the phone every time, so I looked for another way to get 3G back. I found out that disabling and enabling SIM security (phone > setttings) got me 3G again... for a short while.
But: after disabling SIM security permanently, 3G kept on going (in fact for over a week now).
I think that changing the PIN to some other number, might cause this. I haven't yet tried changing it to the default PIN again, to see if using that for SIM security solves it. For the moment I'm too happy it works again.
I have suffered from poor reception issues ever since I got my Omnia 7.
It seems like the reception comes and goes. I will receive e-mails, which proves that the phone has been connected, but as soon as I try to use data myself, by visiting a web page or refreshing an app like facebook, the reception disappears and the "no reception" symbol drops down from the status bar.
Also, often when I try to send an SMS, it will appear to have been sent, yet 10 minutes later I will receive a "Can't send...try again" message. Once I have received this, the SMS will never successfully send. However, in the meantime I can receive SMS messages, which shows that the phone has been getting a signal.
This is SO frustrating and is ruining my experience with the phone.
I have posted requests on the Microsoft Answers forum and the only suggestions have been to reset the phone or turn WiFi off. Neither of these have had any effect. I have never enabled SIM lock.
I have heard that there is a firmware update due soon which includes a new radio stack. I am desperately hoping that this will improve the situation, as at the moment I cannot rely on my Omnia 7 as my only phone.
Alex.
Hi Loco,
You are right in saying that social answers doesn't really help much .
Luckily there IS a new firmware from a couple of days ago! Check out the Omnia 7 Dev section. There are only a few posts.
And here is also a good link for you. You are right to assume that it comes with a new radio stack which improves on performance.
http://wmpoweruser.com/new-samsung-omnia-7-firmware-and-news-of-a-keyboarded-omnia-8-leaks/
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Had similar problems, but after I changed my provider ( O2-Germany), 3G is stable.
For the people having this problem, have you tried setting the phone to prefer 3g? Details of how to do this are here http://forum.xda-developers.com/showthread.php?t=915813
johnnymatrix said:
Finally found a thread on this... I have been having a similar problem since I got my phone from Optus here in Australia. I took it back and they replaced it for me but the new phone is exactly the same. I don't lose the 3G icon but anything data related just ceases from loading. Right now I'm trying to refresh the Facebook app and it just comes up with 'Unable to connect', even though I have full 3G reception.
I flashed it to the newer leaked firmware and it hasn't changed anything, problem still persists unfortunately. This is a major problem that isn't getting enough attention! It seems quite widespread and Omnia 7 specific.
Click to expand...
Click to collapse
Same here man. On Optus and my reception sucks with this device. What the hell is samsung doing? FIX IT!
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
m4tthall said:
I have been having this problem with my Omnia 7. The frustrating thing is this is a replacement phone I had for an LG which I had replaced THREE TIMES due to random resets. So now I have a phone that I have to turn off and on EVERY MORNING in order for the data connection to start working again. Needless to say I am very frustrated. I am on Orange in the UK. I suspect it could be related to when being an a poor reception area and it tries to switch to tmobile. I am going to try turning roaming off. Please, if anyone finds a solution to this let me know.
Thanks
Click to expand...
Click to collapse
My problem got worse with the Mango update. I'm now on my 2nd handset after having a replacement from Orange warranty. This one still loses it's connection but much less frequently.
TBH i don't think it will ever get fixed. I started an MS Answers thread months ago and lots of people had the same problem but we never got a response from MS.
Conisdering the age of the model now I doubt Samsung care, well they didn't seem to care a year ago so they won't now... For this reason I will not buy another Samsung phone. It's infuriating.
Looks like I am stuck with it until December then when I can upgrade to a Nokia lumia. A long wait :-(
i have this issue, too.. but for me i only have to set airplane mode on and off. sometimes i deactivate data connection, go to a random website, get the 'no connection' error, then activate data connection back and it works.
however, after installing the latest drivers & firmware, i get this issue A LOT less frequent. like once in 2-3 days.
i hope ms or samsung will fix this because it can get really annoying. especially when you need eg. a quick google-search..
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
m4tthall said:
Just flicking the flight mode wouldn't be so bad but that doesn't work for me, I have to restart the phone each time. I love WP7 but this and the other problems with the LG is driving me nuts. Almost wondering whether I should have just followed the crowd and gone for an iPhone.
Click to expand...
Click to collapse
Same as me - Flicking flight mode on-off doesn't solve it, needs a soft-reset.
Like I say, there are quite a few with Omnias on Orange with this problem.
I'm in the same boat, I've had this for months now so I guess I'll just deal with it until I can upgrade the start of April and get a Lumia (hopefully the EU 900/910 will be here by then!). There is no way on this earth Samsung are getting any more of my money. Nokia seem fully commited so they can take my cash next time!
I have the same problem with the data stopping working on o2 in the UK. But I also sometimes cant receive calls even though the phone has service, then there are the times where it site there going GPRS/3G/3G+/No Service and you cant do anything with it apart from pull the battery.

Hardware/Software Issues Thread

Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Click to expand...
Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
Click to expand...
Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
Click to expand...
Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
Click to expand...
Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
Click to expand...
Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
Click to expand...
Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
Click to expand...
Click to collapse
I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
Click to expand...
Click to collapse
Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?

Phone getting less reliable with time - Just me?

Just a general question, but as time goes on and more updates / firmwares are released is anyone else finding their phone becoming more and more un-usable?
When I first had mine back in November last year it was perfect... no problems at all.
It's slowly got worse and worse to the point where I now have the following problems...
1) Data connection randomly drops needing a soft-reset. (yesterday I had to reset my phone around 5 times - stupidly annoying)
2) In dark condtions photos randomly turn out with coloured horizontal lines across them
3) Battery meter messes itself up after a soft-reset (combined with the need to keep resetting my phone due to the data connection this is massively annoying)
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
5) Volume is stupidly quiet now when playing music through an Aux Input.
6) After a soft-reset sometimes the phone just hangs with a black screen showing the battery meter - battery pull then required.
This is just off the top of my head at the moment. I never used to have problems like this. It seems every time I get an updated firmware I get new problems.
I've tried a hard-reset and this hasn't helped.
I love the WP7 software but this phone is beginning to drive me mad, such a shame since hardware wise it is great. I know i'm not alone with feeling Samsung have an ability to mess up the software side of things. Sadly I guess this means I'll look to Nokia next year when I can upgrade.
It's not just you. I wish more people complained to Samsung though, so that maybe we could see some improvement.
Not very helpful but no problems with mine on Orange UK.
Tone_ said:
Not very helpful but no problems with mine on Orange UK.
Click to expand...
Click to collapse
Nah, It's good to know there are some of us out there with functioning models
Also nice to know you're on Orange UK as i've been offered a warranty replacement for this data connection issue I hadn't yet taken up as i believe it to be software related.
If you're running the latest release of the OS then it may be worth giving it a go.
Freypal said:
4) My bluetooth used to work fine - Now it will only work reliably if WiFi is turned off.
Click to expand...
Click to collapse
This NEVER worked. It's bloody pathetic.
Oooh it's like a game. I had a new problem yesterday. Related to my battery meter woes.
Phone had at least 60% charge, it started to think it had none so wouldn't boot up. Just got stuck in a loop of boot up - instantly power off.
I also had problems with WiFi after mango update but after soft reset everything is working fine except sometimes I can`t connect to an open WiFi network.
Anyone noticed the same problem?
AnnihilatorSC said:
This NEVER worked. It's bloody pathetic.
Click to expand...
Click to collapse
Same for me on this one. I'm on my second Omnia 7, which is about to get sent away to be told it's not fixable and be replaced so I'll be on my third phone
Going to get rid of it as soon as possible and get a Lumia 800.
same here...
Im with T-Mobile UK and i have found the same issue...never thought about it until I read your post though.
I too am finding myself resetting my phone more and more often...also another thing I have found is that it doesn't recognise when to switch to WiFi sometimes instead of 3G...i.e. when 3G is non-existent...very annoying I have to go and turn off the data connection to get it work properly...
i've just made some volume changes and I think it has helped with the headphones although it still isn't great...
I however am scared to return the phone as I dropped it in water and got it out very quickly...so it may have triggered the water seal thingy
Im not due an upgrade until Oct 2012....so I might have to just wait it out :s
I'm having trouble too with a 3 Mobile UK, unbranded latest firmware Omnia7.
Little bit temperamental on rare occasions. Like Freypal data doesn't always want to connect and sometimes it is randomly freezing or only showing the topbar with the battery. Need to pull out the battery to sort it.
On a side note, not connecting to WiFi when in a locked state is really annoying. Have to manually check for emails, WhatsApp etc.
No problems at all for me, only problem i have is Podcaast Pro app is likly to craash now and then, but its the devs fault.
Im having a unlocked, German Omnia 7, 16GB version, flashed to the only local ROM in Sweden from 3 and used with the same operator, and its been great ever since. My problem nowadays is i drop my phone often so when the battery falls out i have to restart, coming from 2-3 Omnia 7 its a lovly life to have it functioning normal, great phone.
Well, im a happy camper, but i noticed Omnia 7 generally working worse over time, mostly the first month is the time frame to discover problems, and if you flash a new rom, this can be the case again, one new month before you feel like tearing our hair, and it´s only connectivity issuess. Changing carrier and ROM fixed everything for me, so no matter how great, the carrier do matter in the choise of a Omnia 7, even if you think you fixed it. Dont know if it appy to you guys, but another Omnia 7 working incridble great here. Glossnas update and all, and it cant be found anymore so...im happy, hope you guys get to be that also.
I'm now on my second Omnia after a warranty replacement for the data connection problem.
New phone -
1) It still loses the data connection, although much less frequently than before.
2) Dark photos i think are now working properly
3) Battery meter still messes up. Must be a fault with the battery itself.
4) Touch wood - Bluetooth now seems ok ...
5) Haven't tried auxiliary volume yet
6) Haven't had a problem with it just displaying the status bar after a soft reset, however if the battery is out for any period of time and i boot the phone up. On the first boot data won't work. I need to soft reset it once for it to initiate.
So in summary - New phone, some old problems fixed. Some new ones. Some the same.

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