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About 10 minutes ago, my HD2 froze up. If you pushed the standby button, the hardware buttons would light up then go out as soon as you released the standby button. The screen would not do anything and just stayed black.
I did a battery pull and when I put it back in, the phone attempted to start up thenfroze and restarted on It's own. I was then greeted by a FRESH install screen as if I had just flashed a new ROM and all my settings are gone. Has anyone ever had this happen before?
Happened to me about two weeks ago...just another one of the oddities of this phone.
That's it?
That's really a HUGE slap in the face from both HTC and T-Mobile to know I laid down some cash for this piece of hardware, not to mention we rack our brains tweaking and fine tuning EVERYTHING about these phones and now the phone can whipe itself at any given moment.
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
best news i heard all weeek
dkb218 said:
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
Click to expand...
Click to collapse
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
jiggahj said:
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
Click to expand...
Click to collapse
While I agree it is wise to regularly create backups, I think this is a poor solution for these sorts of issues.
People with a device of this calibur should not have them in the first place. Same story as verizon and the BB storm. Everyone is so hurry to get the latest and greatest on the market they put quantity before quality.
Well looks like it happened to me again. Just 30 min ago...as much as I love the phone...it freaking pisses me off that this sh!t keeps happening. One more time and I'm contacting TMo customer service for a new handset (doubt that would help though).
mine did it. wtf!
Owned the Euro and the TMOUS, and it never happened to either of them.
My wife's HD2 formatted the SD card without any input from her. Weird.
Lesson learned, back your **** up on a regular basis and have a back up of that back up somewhere else just in case. People rely way to much and electronics and think they will never break. I don't care how expensive or nice you think something is, it will break eventually. I deal with these types of people all the time who have super important info that they cannot loose but yet they don't back it up anywhere and freak out when they loose it.
HD2 Reset
This happend to me not more than a week ago. I love this phone to death and put some major tweaks into it to suit me and everything was gone. APPs that I have paid for are now requiring that I repurchase them or provide serial numbers for full versions of them. Man what a slap in the face this was.... then two nights ago I was in town and it pulled up some home screens I have never seen before, I have been through this phone thoroughly and still have yet to discover where these screens came from or how. I cannot get them to come up again but I was very impressed with the lay out and definition of them........
My hopes are that these ROM updates will come out soon and fix these issues, they are major killers for this amazing piece of technology!!!
flash problem
sorry my mistake
This happened to me right now too
I cannot believe this! Google threw this post as first result for my search. I did not notice any kind of strange behaviour in the past 2,5 years. (bought in Oct 2009) Only thing was (after about 1,5 years) that the internal battery have lost the set time and date, but that was not disturbing as I havent restarted the phone so often. Today Ive decided to restart it, and after the reboot ALL of my Sense settings are gone, the phone says that Co0kies Home Tab is not installed on my phone, so I do not have any proper home screen now. Although the memory card is recognized (photos and other data are not missing) and the internal memory of the phone is intact too (phone numbers, messages are available). I cannot believe that something like that could happen with a phone, for which I have spent a huge amount of money... This is REALLY sad, HTC! There is no ROM or any sw upgrade for the phone since about 1,5 years, and in the meantime HTC released at least 20-30 brand new phone models... This is where the profit has higher priority as to serve customers, and (I hope) that this will lead to a massive loss of trust against HTC from all of the customers. This has already happened to me...
Early this morning, I unplugged my G2 from the outlet before leaving to work. The damn thing just shut off and won't turn on again...
I tried the power button, the optical pad button+power, took out the battery and back in multiple times, many times plugged in and not plugged in.
What a POS phone, I mean we get a 1.3gb usable space not the advertised 4gb, it also "corrects" itself with a hidden mirror OS so it's very difficult to root, plus the damn loose hinges and the screen ribbon exposed when the hinges are fully opened, the screen also has a very subtle yellow hue, plus reports of random reboots, market problem where google goggles won't install, live wallpapers crashing and freezing up, and finally the POS just dying on me when I need it for work.
If you have a G2 with no problems (yeah right) then congrats. I'm really considering withdrawing from the extended contract and going with the iFail.
Sorry for the rant, just a little pissed off and the customer service lady was a real *****.
ok
gjvah said:
ok
Click to expand...
Click to collapse
Yup. Oh BTW. The e39 is also a POS.
You're not alone, man. Between this and the Vibrant headache, I fear my days with T-Mo are numbered. It was a fun decade, but it doesn't look as if they plan to change their course anytime soon.
Unless, of course, they want to start carrying the Desire HD?
We'll see what G2 #2 brings tomorrow. If it's more of the same problems, I will be a disappointed man.
This happened to me too. But I managed to power it back on after fiddling with removing the battery.
Yeah my g2 refused to turn on a couple of times now without taking out the battery and putting it back in.
Sent from my T-Mobile G2 using XDA App
mrkev150 said:
Yup. Oh BTW. The e39 is also a POS.
Click to expand...
Click to collapse
Sweet observation. You should stay away from both then.
I don't blame you. T-Mobile's customer service has been **** for me too. First they tell me I can exchange it at the store only to have the store tell me no, sorry you have to ship it back. Then they make me pay for shipping, too. As far as the G2 goes, it broke while in my pocket, so no thanks. Maybe they'll rework the hinges soon. Otherwise, I'm just gonna use this crappy ass G1 until the Desire HD comes around.
mines shut off this morning.. first, my on-screen Android Keyboard went missing.. so I shut it off, turned it back on. Then it asked me if I'd give access permission to Google App Engine?? Are they going to start monitoring my apps now?? Just asking? Don't know what that does.. anyways, so after that.. my G2 just sat there til I wen t to go check the time and my phone was off! tried to turn it back on and it wouldn't! So I took the battery out and rebooted. Its on now but this is the second time this week! And not to mention my hinges are starting to become an issue as well! Not cool! They need to bring the Desire HD over so I can replace my G2 with that!
Yeah it happen to my g2 as well. This phone is really not making my android experience any good. tmo need to address these issues ASAP, and i work for them!!! im going to check the "known issues" on the g2 when i get into work 2mrow and see wat is up with this.
i suggest you all who is having these issues to give tmo a call so they have enough calls from customers to generate a ticket with HTC and lvl3 techs to address these issues. Just because tmo is not on these forums and reading about customers issues.
my phone turned off yesterday and also this morning. idk if maybe me trying to snooze the alarm accidently turned it off so im putting my phone in a diff location tonight and checking tomorrow-- if its off tomorrow im calling tmo asap!
My G2 just shut off itself when I was replying to a text. I pulled the battery and reseated it and try turning on but it does not do anything. If I connect it to the charger, the orange charging led just flashes on and off. It's been 20 minutes and I have not been able to turn it back on.
OMG, the desire's symptom comes to G2
Mine as well.
Well my G2 just turned it self off as well today. It was unresponsive to the power button. Took battery out and re-installed and powered back on and has been working ever since but thats just not right.
Edit: Not sure if this is worth anything but this happened shortly after I put the market widget on my home. I've had Beautiful Widget running for a week so don't think that was the problem but not even sure if the market one caused it but thought it might be worth mentioning.
Mine has also soft reboot back to the G2 screen 2 or 3 times now. Dunno what's going on
Sent from my T-Mobile G2
I have had this happen twice. In fact, my phone is in that state now. I am going to the TMO store. However, if I decide to return the phone, it isn't for this issue alone. As a side note, I thought this had happened to me with the TMO phone I was playing with in store before I bought mine.
If you take the battery out, wait about 10seconds, and re-install it you will be able to power the phone back up. Anyway, this behavior could be due to either a bad part or a driver problem.
*UPDATE*
Sadly, after talking to the TMO rep at the store, I elected to return the phone rather than exchange. While they wouldn't say how many, they have gotten "several" phones back because of this. My hats off to the Seattle TMO store as they made the return non-hassle and because I was returning it due to a defect, I didn't have to pay the restocking fee.
gjvah said:
Sweet observation. You should stay away from both then.
Click to expand...
Click to collapse
Sound advice, especially regarding the e39.
Hey guys,
After another freeze, I was able to actually connect via ADB. The shell was working fine.
Anyways, I did a logcat, and I saw the attached code looping.
http://pastebin.com/DV3uVYJg
It just keeps looping on these audio logs.
Any thoughts?
Anyone else get logcats similar or different than this?
-oldsk00lz
Fuskand said:
This happened to me too. But I managed to power it back on after fiddling with removing the battery.
Click to expand...
Click to collapse
2nd that. 10 chars
I had the same issue with my phones screen would just shut off and I would have to pull the battery out just to get it back on. I called tmobile and the answer I get is "that is not a known issue but def we will look into it". So all I did was go back to a tmobile store and trade it out for another one. Hopefully this won't happen again.
Sent from my T-Mobile G2 using XDA App
Is anyone else having trouble with their apps disappearing or getting an 'Out of memory' message when you download an app? This never happened on my OG atrix.
No problems here.
Sent from my MB865
No sir, I've not had that problem
Too much porn ehhh??
Is it possible you had the apps stored on your SD Card and the Card data got corrupted or you formatted or removed the card? I have had apps disappear like that before.
Hi,
I wrote a post earlier regarding a similar isue with my Atrix.
My internal memory is randomly deleted and I loose my files.
I've formatted and apply the factory reset without success because the issue remain.
I have found any solution on the forums at this point of time.
Sent from my LG-P990 using Tapatalk
idefix13 said:
Hi,
I wrote a post earlier regarding a similar isue with my Atrix.
My internal memory is randomly deleted and I loose my files.
I've formatted and apply the factory reset without success because the issue remain.
I have found any solution on the forums at this point of time.
Sent from my LG-P990 using Tapatalk
Click to expand...
Click to collapse
Someone else reported this recently along with random reboots. Might want to look into getting a replacement due to faulty hardware.
Sent from my MB860 using xda premium
If that's your only issue your lucky! I am using the ATRIX 2 and before that I hat the ATRIX 1 all have had issues. I'm on my 5th ATRIX and going in a few days for my 6th . On this one my apps disappeared when I would reboot and could sometimes get them back after a few reboots but sometimes I had to reinstall. I found that if I keep all my apps on internal storage and game data,pics,music and videos on my SD card I my apps don't disappear. When they look gone there still there just not showing up in your apps drawer most likely due.. to an SD read problem I also have gotten the not enough memory even tho there is plenty of free space along with not being able to unmount my SD and muffled sounds coming and going from my speaker. Get the astro file manager and do a backup of your apps and next time they disappear try to install the backup and I bet it will ask to replace the currently installed app . Happened to me a few times. I even got apps installed but the market says there not! The ATRIX is glitchy and flawed and noone in today's economy can afford the dock and extras you need too get the whole experience of it. I'm tired of resetting and exchanges and if ATRIX 7 isn't flawless I'm going to the iPhone I swear! I also have noticed that even tho the ATRIX 2. Is supposed to get better signal I get half the signal if not less then I got withe ATRIX 1. I like the phone don't get me wrong but all these issues really bother me when my ATRIX is a week old and my wife who has had her iPhone 3gs for 3 years, dropped a million times thrown by our daughter and dropped in the dogs water dish is still working with no problems. Wtf...
Troutslayer said:
If that's your only issue your lucky! I am using the ATRIX 2 and before that I hat the ATRIX 1 all have had issues. I'm on my 5th ATRIX and going in a few days for my 6th . On this one my apps disappeared when I would reboot and could sometimes get them back after a few reboots but sometimes I had to reinstall. I found that if I keep all my apps on internal storage and game data,pics,music and videos on my SD card I my apps don't disappear. When they look gone there still there just not showing up in your apps drawer most likely due.. to an SD read problem I also have gotten the not enough memory even tho there is plenty of free space along with not being able to unmount my SD and muffled sounds coming and going from my speaker. Get the astro file manager and do a backup of your apps and next time they disappear try to install the backup and I bet it will ask to replace the currently installed app . Happened to me a few times. I even got apps installed but the market says there not! The ATRIX is glitchy and flawed and noone in today's economy can afford the dock and extras you need too get the whole experience of it. I'm tired of resetting and exchanges and if ATRIX 7 isn't flawless I'm going to the iPhone I swear! I also have noticed that even tho the ATRIX 2. Is supposed to get better signal I get half the signal if not less then I got withe ATRIX 1. I like the phone don't get me wrong but all these issues really bother me when my ATRIX is a week old and my wife who has had her iPhone 3gs for 3 years, dropped a million times thrown by our daughter and dropped in the dogs water dish is still working with no problems. Wtf...
Click to expand...
Click to collapse
A couple of things I would try considering you have had issues since like day 1 with yer atrix's. Have you ever used a different Micro SD Card to replicate these issues, because from the sounds of it you have a trashed Micro SD Card. I was having this issue more or less than I formatted my Micro SD Card and that so far has fixed my issue because somehow my Micro SD Card had got corrupted while in the phone. It is very easy to get corrupted SD Card when switching phones and all the data read and writes that go on.
Disappearing apps is a known issue wth Moto phones.
A google search will reveal this issue with moto phones. Not sure what they are doing to fix it, but keeping your apps in the phones memory seems to be a work around in the short term.
I did format my SD card and maybe there is some corrupt data affecting my apps but that doesn't explain poor signal, muffled sounds coming out if the speaker GPS issues! For example when I first set up the phone it said I was in Paris and I live in NY! And that just the ATRIX 2. All my other ATRIX 1s had issues of there own not pertaining to the SD card. Random reboots. Double boots with a flashing blue then purple light, complete crash on one unresponsive touch screen on another and lagging unacceptable for a dual core phone. I'm no noob to Android and I've been loyal to Motorola from my first cell phone. My CLIQ was great! Never had an issue. This phone has something wrong with it for sure. Mabe its hardware or software that will be fixed withe 4.0 but I payed for a new phone 2months ago and that's what I will get even if I have to switch to iPhone. For the record tho I hate iPhone and really hope that my next ATRIX is better. After research the ATRIX 2 is the best phone out, sgs2 may be a tad faster but not by much and the price is right so there ya go lol
Troutslayer said:
I did format my SD card and maybe there is some corrupt data affecting my apps but that doesn't explain poor signal, muffled sounds coming out if the speaker GPS issues! For example when I first set up the phone it said I was in Paris and I live in NY! And that just the ATRIX 2. All my other ATRIX 1s had issues of there own not pertaining to the SD card. Random reboots. Double boots with a flashing blue then purple light, complete crash on one unresponsive touch screen on another and lagging unacceptable for a dual core phone. I'm no noob to Android and I've been loyal to Motorola from my first cell phone. My CLIQ was great! Never had an issue. This phone has something wrong with it for sure. Mabe its hardware or software that will be fixed withe 4.0 but I payed for a new phone 2months ago and that's what I will get even if I have to switch to iPhone. For the record tho I hate iPhone and really hope that my next ATRIX is better. After research the ATRIX 2 is the best phone out, sgs2 may be a tad faster but not by much and the price is right so there ya go lol
Click to expand...
Click to collapse
Sounds to me like your store is selling you a bad batch. I have no issues at all. Except the apps disappear occasionally but that's not the phone issue it's a google software issue as this problem can be duplicated on several phones.
The gps issue is unheard of on motorola devices as they use the best hardware for gps (that's a fact) and you can google that.
Just because a phone is dual core does not mean it won't lag. It's all about how the software is implemented to work on that hardware.
Edit- I took that rest off cause I didn't want you to think I was trying to flame. Not my intentions.
Sent from my MB865 using xda premium
ive gotten the low memory before. not sure whats up..
Hopefully my next ATRIX will be OK lol. Has anyone noticed that the camera on the 2 isn't as good as the original ATRIX? Its faster but the auto focus isn't that great especially when taking photos in the dark. Maybe its just that nothing is better then the original, if its a movie or a phone lol I'm thinking maybe I should just go back to my ATRIX 1 but it could just be glitchy and a new one will fix my issues ...I hope
I've had theeee missing apps before, but once I reinstalled them on the phone memory and not on the SD card, it hasn't happened again.
I also think your issues are specific to that particular phone, my Atrix 2 seems to be rock solid with only the camera giving me some grief - not as good as it seemed on the showroom floor.
Have anyone experienced the Wifi dropping out (actually being turned off)? Started noticing this about a week ago...
Rickinsav said:
I've had theeee missing apps before, but once I reinstalled them on the phone memory and not on the SD card, it hasn't happened again.
I also think your issues are specific to that particular phone, my Atrix 2 seems to be rock solid with only the camera giving me some grief - not as good as it seemed on the showroom floor.
Have anyone experienced the Wifi dropping out (actually being turned off)? Started noticing this about a week ago...
Click to expand...
Click to collapse
Yea I just noticed the Wi-Fi issue with the "New" one I got sent from Motorola. So I might wind up going back to Best Buy and swapping this one out as the 1st one I had didn't have this issue, had other issues.
billyblonco said:
Is anyone else having trouble with their apps disappearing
Click to expand...
Click to collapse
the atrix 2 is just a magical device aint it?
Kind of hard to tell if these issues are from a handful of units or are very widespread. Most of the Atrix 2 forums are overrun by cicadas. The release of this phone was so low-key and unexpected. Issues should be narrowing by now after two weeks but the community feedback is too small to be meaningful. It's still not available on Amazon and the eBay sellers are scant few. Has anyone received any updates for the phone? I really don't know the update schedule for Moto or ATT phones. Maybe they are just gonna ignore the Atrix 2 since its so under the radar, or maybe since its so under the radar very few people will buy it and thus Moto will not feel like supporting it or won't get reliable issues forwarded to them to fix and thus I'm a sad panda.
katamari201 said:
Kind of hard to tell if these issues are from a handful of units or are very widespread. Most of the Atrix 2 forums are overrun by cicadas. The release of this phone was so low-key and unexpected. Issues should be narrowing by now after two weeks but the community feedback is too small to be meaningful. It's still not available on Amazon and the eBay sellers are scant few. Has anyone received any updates for the phone? I really don't know the update schedule for Moto or ATT phones. Maybe they are just gonna ignore the Atrix 2 since its so under the radar, or maybe since its so under the radar very few people will buy it and thus Moto will not feel like supporting it or won't get reliable issues forwarded to them to fix and thus I'm a sad panda.
Click to expand...
Click to collapse
And to add to that, the way they promoted the Atrix 1 will probably kill the Atrix 2 also. 99% of commercials "paired" the phone with the lapdock just to sell those overpriced, cpu-less storage-less ram-less things, and not highlighting true capabilities of the phone. 8 out of 10 people want an ipad-like device (didn't say tablet, you know what I mean), they probably already have a notebook at home.
Sent from my MB860 using Tapatalk
My apps stopped falling off my phone around the same time I started using a different launcher. This was around the same time I stopped caring where my apps were stored too so you can be the judge on the culprit
Sent from my ATRIX
i've had the s7 Edge since launch. ive treated it like an egg on a spoon. never was in water, never dropped it. i've had a case on it at all times, and too many screen protectors to count on at all times. not cuz they broke, just cuz of the obvious TGSP never sitting right, then back n forth with Armorsuits, and IQ Shields, case friendly and non, etc. Anyway, last week, i noticed while typing it wasnt vibrating.
checked all my settings, they were fine
rebooted, shut down, over n over.... not it
went into service mode to check it. nothing showed failed
booted into safe mode incase of a rogue app, nada
last resort was a factory reset. also did squat.
very disappointed as i treated this phone so delicately being it is after all, made of glass.
and i did come from a long line of bootlooped LG G4's before jumping ship to Sammy.
So i had to RMA my phone. Samsung Smart Switch made the transfer relatively painless. but i hope in another 4 months, im not in the same boat again. im posting this because i couldnt find any other results with this issue, except over on reddit i saw a post about this with the regular S7. oh, and im on an AT&T variant, non rooted, fully updated just incase this thread develops.
rant over
Vibration motor are pretty rare to go, they usually get stuck, unless you have a lemon, which just happens to be the luck of the draw. They're relatively easy to replace if its out of warranty though, so not a big issue. You probably should had tried reflashing the phone before returning it. Just my 2 cent as a phone repairman.
WingedCow said:
Vibration motor are pretty rare to go, they usually get stuck, unless you have a lemon, which just happens to be the luck of the draw. They're relatively easy to replace if its out of warranty though, so not a big issue. You probably should had tried reflashing the phone before returning it. Just my 2 cent as a phone repairman.
Click to expand...
Click to collapse
this was the one thing i did not try. but i havent sent it back yet. just reflashed with odin, and guess what ? still doesnt work.
mixxxk said:
this was the one thing i did not try. but i havent sent it back yet. just reflashed with odin, and guess what ? still doesnt work.
Click to expand...
Click to collapse
Now you know you have a lemon for sure, send that back, its like 5 dollar to fix a vibrator but if its under warranty, get a new one.
To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.
TL;DR
Cliff notes?
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
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He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
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Agree
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
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It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.
superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
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I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.
johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
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Thought as much. Thanks for reading the long post!!:good:
sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
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The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
dc/dc said:
TL;DR
Cliff notes?
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Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.
johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
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You read my mind!! Totally agree!!:good:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
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It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.
I'm just impressed that Google had a service center in Bangalore.
Yeah sucks. Let us know how it goes.