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[Solved] HD2 Connection problem with Win7 & WMDC

Massive problem, HD2 gurus please help me here:
HTC HD2 & WMDC & Win7 x64 = Not working.
I've downloaded WMDC x64 bit from Microsoft's official site, installed the app, plugged my phone in the USB port..... and nothing happens. Win7 x64 does not pick up the phone via any of my USB port (I've tried like 4 different USB ports already).
Here is the weird part, Windows doesn't even pick up the HD2 as an USB device. I doubled checked via Task manager, and nothing has been detected. I have scanned for new hardware via the device manager countless of times.
Nothing shows up, not in device manager, nor control panel. Having WMDC installed doesn't help either, the app simply doesn't recognise HD2 via USB cable. Even with WMDC uninstalled, Windows just can't detect my HD2, but when I plug my Nokia N97 in the same USB port, Win7 picks it up as a mass storage device straight away.
Basically the phone will only charge the battery from the USB port, and nothing else. Win7 x64 doesn't even flinch when I plug the phone in, nothing pops up, WMDC says no device is found. I've tried just about everything, googled a bit and it seems like I'm not the only one that's suffering from this problem.
Here is a list of all the possible solutions that I've tried :
Ran WMDC as system administrator
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Took ownership of the WMDC application
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registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Scan hardware changes
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Click to collapse
Uninstall WMDC & WMDC update via Windows control panel, and plug the HD2 in without WMDC installed.
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Ran services.msc via run command, disabled Windows Mobile 2003, and re-enabled it. Fiddled around with both Windows Mobile serivces by disabling and re-enabling them
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Updated my motherboard's BIOS driver
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Please help me, this is a great phone and I can't wait to use it properly. But this has been an incredibly annoying experience.
Thanks in advance.
Edit :
Problem solved. Turned out that T-Mobile's USB cable was broken, I had to use my Nokia N97's cable to connect my HD2 to my PC
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Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.

techboydino said:
Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
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Somehow I doubt that I will need to update my motherboard's BIOS, as my PC picks up the Nokia N97 perfectly fine. Having said that, I'm busy dling my mobo's latest BIOS right now.
Will let you know how it works out.
Edit : Nope, just as I thought. Didn't rectify the problem, thanks for your advise though.

Okay, the BIOS update scared me for a second there. I didn't revert back to the default setting after the BIOS update, which made all the USB ports malfunction on my PC. I couldn't use the keyboard nor the mouse, but I solved that problem by clearing the CMOS with a jumper.
Anyway, that's not the problem... The PC still wouldn't reconise the HD2. What I have noticed is as soon as I plug my HD2 in the USB port, HD2 automatically runs the activesync.exe
Having said that, the PC still can't identify the HD2 as an USB device. Absolutely zero response from Windows 7 x64. I've been trying to rectify this problem for over 6 hours already. I have googled dozens of pages, tried just about every single solution (bar the formatting option, which I will leave it as the absolutel final resort).
Please, can someone help me.

Gentlemen, have any of you tried a usb hub?

For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.

N1M1TZ said:
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
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Yes, I have tried it on two different laptops, both have Win7 x86 installed.
I didn't install WMDC, instead I just plugged the HD2 in the USB port, hoping that Windows will automatically download WMDC and install everything on it's own. But alas, no luck with that either. Laptop could not detect the phone via USB cable, nor Bluetooth.
EDIT : OMG, I think I found the solution. Thanks, N1M1TZ. You actually did help me by suggesting the switch of USB cables. Since the Nokia N97 works flawlessly on my PC via USB, and the fact that both the HD2 and N97 uses the microUSB format, I was able to get the HD2 hooked up to the laptop. So it seems like T-Mobile's HD2 USB cable is the culprit. Well, it's in the bin now, I'm gonna use N97's USB cable for both of my phones in the future.

I'm glad you got it working. I had the same issue with my usb cable. Went out and purchased a replacement cable and found this ReTrak USB to micro USB cable. I have used their cables for most of my stuff from patch cord to adapters instead of my cables getting tangled or tied up together. Here's their website for more info http://www.emergeretail.com/Default.aspx

HD Mini and Apple computer

Hello,
After 2 days of using HD Mini I must say I am very pleased... the only major complaint is that the phone hangs up after connecting to my macbook and to my iMac. I know that this is a windows phone and I don't expect it to synchronize and so on, but my previous phone ( HTC Diamond) connected to mac computer acts normally- it is seen as external disk drive, I can copy files to memory and charge it from the laptop battery if needed. HD Mini freezes and I cannot even switch it off- I need to disconnect battery! Do you think it is something wrong with my phone or all of them act like this? Has anyone try to connect HD Mini to Apple computer? Thank you very much for any info!

Hi,
You can sync the HD mini with Apple iCal, Address Book and some iTunes music (and more) thanks to utilities like Mark/Space Missing Sync for Windows Mobile. It works through USB or Bluetooth links (it uses the MS ActiveSync protocol).
The USB mass storage mode of the HD mini seems to have problem with Apple computers. I'm experiencing the same troubles as you are with both a MacBook and an iMac. Some driver update is probably required.
Regards

Thank you!
problem solved at least partially...
using missing sync for now and hope HTC to release update to storage mode
Regards and many thanks

robertszydlo said:
Hello,
After 2 days of using HD Mini I must say I am very pleased... the only major complaint is that the phone hangs up after connecting to my macbook and to my iMac. I know that this is a windows phone and I don't expect it to synchronize and so on, but my previous phone ( HTC Diamond) connected to mac computer acts normally- it is seen as external disk drive, I can copy files to memory and charge it from the laptop battery if needed. HD Mini freezes and I cannot even switch it off- I need to disconnect battery! Do you think it is something wrong with my phone or all of them act like this? Has anyone try to connect HD Mini to Apple computer? Thank you very much for any info!
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Click to collapse
Mine does exactly this. Freezes and I too have to remove the battery. If I set the HD Mini to 'ActiveSync' mode, I can charge the battery from the Apple (Mac Mini in my case), but cannot access the storage card.
I use the free version of SyncMate to sync the HD Mini with my Mac, I couldn't get this to work via BlueTooth (which worked with my TG01), naturally can't get it to work via USB either, but eventually had success using WiFi to sync.

please everyone having this problem....report to HTC let's hope they fix the mass storage mode

robertszydlo said:
please everyone having this problem....report to HTC let's hope they fix the mass storage mode
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Did this yesterday!
I should say, I don't think setting the connection type to 'ActiveSync' prevented a crash after all. I think it just delayed it!

I'm using SyncMate - works perfectly.
I'm not able to see SD card like USB storage, but via SyncMate I can connect to StorageCard and copy files.
It's not good way for big files (700 MB about 30 min), but for small is usable.

xeinyx said:
I'm using SyncMate - works perfectly.
I'm not able to see SD card like USB storage, but via SyncMate I can connect to StorageCard and copy files.
It's not good way for big files (700 MB about 30 min), but for small is usable.
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Click to collapse
I'm guessing you have the full (paid!) version of SyncMate? I don't think you can sync to the SD card with the free version?
I can't get SyncMate to connect to the HD Mini using bluetooth, only WiFi. Is this 'normal' or am I just daft?

@ everyone -
If you have any problems while using SyncMate, please, contact our Support team at [email protected], thanks

If anyone else did report this to HTC, did you get any sense from them?
All I get back is bland statements about not supporting sync with the Mac, but to try 'MissingSync'. Surely connecting the HD Mini to MissingSync with USB will give the same lockup, won't it?
In case you are interested, here is the response from HTC so far:
Hello.
I have just received my (wonderful!) HTC HD Mini.
I am finding that if I connect the USB cable to my Apple Mac Mini, the request for 'ActiveSync, Disk Drive, Modem' pops up, then after selecting 'Disk Drive', the disk does not mount on the Apple desktop, but even worse, the HD Mini locks totally and I have to remove and replace the battery before it will respond again. I have tried turning the 'do not charge from PC if on' option on and off, but this doesn't help at all.
I have had other Windows Mobile devices (Samsung and Toshiba TG01) and these have had no problem connecting to the Mac in this way.
Can you suggest anything please?
Dear Mark
Thank you for your enquiry about Mac.
I'm sorry but we don't really have any support on Mac, but you can try Missing sync. Just search through Google and you should find it, for more support i recommend you to contact Mac. Have a nice day!
Best regards,
Hello.
Perhaps I didn't explain my problem very well. I can use SyncMate to sync my calendar and contact information between my HTC HD Mini and my Mac Mini, but only using a WiFi connection.
The problem starts when I try to use the USB Drive facilities on the HD Mini to transfer program, music and video files from the Mac to the HD Mini. As soon as I connect the USB cable to the HD Mini, the HD Mini locks totally and I have to remove the battery before I can restart it. I have used other Windows Mobile devices with the (same) Apple Mac Mini in exactly the same way and had no problems - only with the HD Mini.
I hear reports on the XDA-Developers HD Mini forum that at least one other HD Mini and Apple Mac owner has the exact same symptoms on attempting the same thing.
Hoping you can help.
Dear Mark
Thank you for your enquiry about 3rd party.
We don't have any support on Sync mate, so you will have to contact them for assistance in theis area. This includes Mac which we don't support. But sync with windows you can use Active sync 4,5 for xp, and windows mobile device center 6,1 for Win vista/7, if you need guidance please call into our support line below. Good luck!
Best regards,
Can I make my query perfectly clear as it appears as though my problem has been misinterpreted.
My problem is that connecting my HTC Mini to my Apple Mac Mini in order to use the USB disk drive transfer facility of the HD Mini causes the HD Mini to lock totally, requiring me to remove the battery from the HTC HD Mini to reset it and to continue working.
I have had no problem using the same feature on other Windows Mobile phones in exactly the same way, on the exact same Apple Mac, using the exact same operating system.
Other people have also reported problems using this facility with other Apple Mac models. (http://forum.xda-developers.com/showthread.php?t=680635) One user here is reporting that this feature has worked with other HTC Windows Mobile Models, but not the HD Mini.
It has to be said that I'm struggling to see how my first question has yet to be answered. Still. We live in hope...

Thanks for all your help...
Had this reply from HTC today:
Dear Mark Thank you for your enquiry about Mac. I'm sorry we don't support Mac, so we're not alowed to help you setup your hd-mini with a Mac operating system. For assistance on this you'll need to contact Mac, i'm sorry for the inconvenience! Best regards,
And my (final) words:
Thanks for your reply.
It seems a great pity that such a useful facility cannot be used in this model, when it was available in previous models.
Whilst I understand that you do not support the Mac, should a device designed to work to a universal standard, such as USB not work on all devices regardless of operating system? I have never had problems with other 'standard' USB disk drives on the Mac, they all work on Windows, Linux and Mac machines. I would have expected the HD Mini to do so also, if not for the Sync features (which I expected) and not only for the WiFi and Bluetooth (which do work as expected on the Mac) but certainly for the USB disk facilities, facilities that do work on competing Windows Mobile Devices.
Should you try connecting the HD Mini to any Macs that you or your team may own and discover the reason for the lock-ups, please contact me.
Personally, I'd say that the problem lies with HTC - not Apple, but it doesn't look like anything is going to be done about it. Perhaps a future update will 'accidentally' fix the problem?
I can hope. Can't I???

I have just applied the ROM update for the HD Mini (released 28th May 2010).
This appears to have removed the lock up encountered when connecting the HD Mini to the Mac, so far at least.
Whilst this has not enabled the access to the SD card on the Mac, it does mean that Parallels (Windows XP) can now connect normally using ActiveSync for software installations and backups. Parallels too seems unable to access the SD card directly, but can browse the HD Mini device using ActiveSync.
Performing this ROM update did not delete any data on my device, despite the warnings that it would. Perhaps different versions of the device (mine was purchased SIM free and network unlocked) will lose some data during the upgrade process.
Hope this helps.

[Q] USB cabel for magic

i have an old HTC magic ( 32a ) with a custom rom on it. Because i got my self an iphone 3gs i want to sell my magic now.
but before i want to put the original rom from HTC on it again.
my little problem is that i can find the usb cabel that came with the phone.
but i have an usb cabel i used for an usb hub that fits the mini usb in the phone.
Should i not be able to use this cabel to connect and sync my magic ( when i connect it to the pc, it finds the phone but only to be used as a storage device ) in HTC sync it´s not registered
Hope you can help me. and sorry if i put this in the wrong forum

any mini usb cable will work. i lost my cable that came with my phone months ago, been using a standard mini usb fine. although i dont use HTC sync, im fairly sure any mini usb will work, do you have another you can try?

i got an mini usb i use for to charge my headset for my ps3 could try that.
but dont understand why i can´t get htc sync to see my phone.
I have the newest htc sync installed so it should run fine on windows 7 x64 with out doing anything special or iam i wrong ?

hmm it should be fine.. but again ive never used htc sync... maybe look at there FAQ and see if there is no issues with win7 and sync.
talk to there customer support?? i really cant see it being the cable..
EDIT: ahh.. just read you are running a custom rom
i heard that people who run cyanogenmod cannot use htc sync, i believe it relies heavily on the htc framework which is pulled out of most custom roms.
sense roms appear to work fine however
my guess is thats your issue...

just gonna try a couple of things first and doing some research before i contact thier support
Will try the other cabel tommorow.

Standard USB cables have always worked in the HTC port. The exta side has pins for some kind of add-on (probably headphones or video) that current phones I don't even think use.

I've used the cable for charging my PS3 controller several times for my phone. Did you install HTC Sync after you plugged the phone into your computer the first time? If so you probably need to uninstall the drivers and plug the phone back in to let them reinstall with the HTC Sync provided driver.
Sent using Tapatalk.

from what you guys say it should work then.
I just have to kick my pc then and see if that works

well since your running a custom rom it will be hit or miss
i know on CM6 htc sync does NOT work as it requires the HTC framework which is stripped from the rom
your best bet would be using a rom built off of a legit carrier rom, like one of the rogers rooted roms, or a sense rom as they will have the HTC framework in the rom
so it may work, it may not.... depending on what rom you are on.... so its not your cable...

atm iam running CM 4.2.14.1 ( it says so in about phone ) i know it´s an old rom.

HTC Touch P3452 (256/128) Sync Problem

I have a problem synchronising my HTC Touch P3452 (also called T-Mobile XDA Touch / the model with 256 Rom / 128 Ram).
Simple: It doesn't work.
When I connect the USB cable the batterie starts being charged, but there is neither the typical Windows sound when an USB device is connected, nor does the "Windows Mobile Devices Centre" recognize the device.
When I try to start the active sync connection in the connection manager of the HTC touch it tells me to install the synchronising software first or to configure an exchange server.
Enabling or disabling the hook for "advanced network functions" in the "USB to PC" settings of the HTC touch connection options makes no difference.
Some infos:
ROM-version: 2.81.111.1 GER
Rom-date: 08/29/07
ExtROM-version: 2.81.111.103
I'm using Windows 7 Professional 64bit, DHCP-device-service is active, all updates are installed.
I'd try updating the firmware, but obviously it's not possible without a working active sync connection.
PS: My older HTC Touch P3450 (128/64) has no problem at all. I connect it, it starts synchronising. The HTC Touch 3452 is from a friend of mine and when I asked him he said he was able to synchronize, but under Windows Vista. I don't see why it shouldn't work in Windows 7.

Hi
Ì don't have Win 7 but I think I read somewhere you have to put it in compatibility mode with Win xp
Edit: a little search and I found this http://forum.xda-developers.com/showthread.php?t=519602
(you should try it too )

Put what in WinXP compatibility mode? The HTC? How. I never heard this was even an option.
Or do you mean the mobile device center? Why should I do that, it's a programm native to Win7 and it works with the older HTC, so normally it should with the never device, too.
And about your second link...well I already have Win7 (not the RC version) and the latest version of the windows mobile device center is already installed (came with the operating system). There is no windows update for that either, just checked.
I'll try to get my hands on a bluetooth-usb-stick, see if that connects properly. Unfortunately I don't own one...

I don't see any problem with my P3452 sync with Windows 7 Enterprise 64-bit Version. In fact it work instantly when I connect the USB cable to my laptop after I upgraded my laptop to Windows 7.
Did the cable connect properly? or the USB port on the phone itself?
How many pc the phone have sync to? I remember cannot be more than 2, but I might be wrong.

ahsiang888 said:
I don't see any problem with my P3452 sync with Windows 7 Enterprise 64-bit Version. In fact it work instantly when I connect the USB cable to my laptop after I upgraded my laptop to Windows 7.
Did the cable connect properly? or the USB port on the phone itself?
How many pc the phone have sync to? I remember cannot be more than 2, but I might be wrong.
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Click to collapse
It's only one PC and I think the cable connects properly, because the phone is getting charged when I attach the cable. On the other hand there is no Windows sound indicating a USB-device has been connected and the device doesn't show up in the workstation.
So it might be the USB connector which is broken (the cable worked without any problem on my older HTC so it should be okay). As the device is already a few years old I don't have any guarantee left.
On the weekend I will try to connect it via bluetoot with my brothers notebook (don't have bluetooth on my pc). If that works I will get me a cheap bluetooth usb dongle...

Also check pins aren't bent inside on the phone?

captainstu72 said:
Also check pins aren't bent inside on the phone?
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They look okay to me. Nicely in a row, none is bent.

After some little trouble setting it up, synchronizing via bluetooth worked today.
Thanks for all the answers.

[Q] Problem with HTC Sync and Copes Cyanogenmod (300111)

Hi together,
I am doing my first steps wit Copes GB232/CM7. It works perfect. But still one problem exists. I can't sync my HTC HD2 with my Windows XP SP3 PC.
The PC recognizes the phone with the known USB Windows sound and the phone also recognizes the PC. But there is only an option to activate the phone as an removable storage. I think there should be an option for HTC Sync on the phone.
Any ideas?
with regards,
Fabian

Sync only works with Sense based roms, so you're either gonna have to give up Gingerbread or Sense. I'm not much of a Sense fan, so I say keep GB and look into syncing your everything with Google. I've never used HTC Sync and I don't know its functionality, but I'm sure Google can do whatever it is you want, they've got some seriously powerful tools.