Can't connect my phone with kies to update! - Galaxy S II General

I have a windows 7 64bit computer and have been tryng to connect with kies software through a usb connection with no luck so far. i ve tried to unintall the usb drivers and reinstall kies but it didn't help!
anyone got any tips?
message i am getting after a few failed attempts: unable to connect to gt-9100. failed to retrieve device ino.
thanks

Uninstall Kies completely and manually download the installation executable from Samsung's website and reinstall it. When you run it right click and press run as administrator.

i did run it as admin the first time... what i am trying now is to reinstall after a reboot of my pc because before that it was on for several days maybe weeks.

it loses connection when i am attempting to update this is so frustrating....

Update with Odin: http://forum.xda-developers.com/showthread.php?t=1075278

just read your guid thx

virussnake said:
is odin non wipe?
Click to expand...
Click to collapse
Not being funny mate but did you even read the first post in the link?

virussnake said:
I have a windows 7 64bit computer and have been tryng to connect with kies software through a usb connection with no luck so far. i ve tried to unintall the usb drivers and reinstall kies but it didn't help!
anyone got any tips?
message i am getting after a few failed attempts: unable to connect to gt-9100. failed to retrieve device ino.
thanks
Click to expand...
Click to collapse
I had the same problem as you with and was also using Win7 64bbit to update FW.
I read somewhere on these forums that to able to use Kies, you should go to settings>applications>development and make sure that USB debugging is unticked and also quit any applications that you have running as well.
That worked for me.

Related

[Q] Kies doesn't work after Root!

Hi everyone!
I've got an Apollo (GT-i5801), and after a successful root using z4root, i can't use my phone with Kies. It worked great before root.
When i connect it to the pc, the phone is recognized as an SD card( fine!) but with Kies, the "Connecting" option stays there forever...
Any help?
Thx
Try it without sd card. you can't access your files with kies now but you can upgrade when it's time.
Humpie said:
Try it without sd card. you can't access your files with kies now but you can upgrade when it's time.
Click to expand...
Click to collapse
It's the same... no connection.
Should i unroot it, to update with Froyo, using Kies?
I think you should try
Froyo?
?
i had same problem with kies few days ago after installing froyo on my galaxy 3... problem solved with "reinstall driver" option in kies...
martin.jeremic said:
i had same problem with kies few days ago after installing froyo on my galaxy 3... problem solved with "reinstall driver" option in kies...
Click to expand...
Click to collapse
Didn't work for me.
mine doesnt work too after flashing 2.2 froyo... tried to reinstall driver doesnt work too
not that i care for kies anyway
AnyDroid said:
Didn't work for me.
Click to expand...
Click to collapse
infestedd said:
mine doesnt work too after flashing 2.2 froyo... tried to reinstall driver doesnt work too
not that i care for kies anyway
Click to expand...
Click to collapse
disconect phone from usb, select "driver recovery" option in kies and wait for it to finish... then connect phone to usb... that's how it worked for me... when i tried to reinstall drivers with connected phone, it just do nothing....
martin.jeremic said:
disconect phone from usb, select "driver recovery" option in kies and wait for it to finish... then connect phone to usb... that's how it worked for me... when i tried to reinstall drivers with connected phone, it just do nothing....
Click to expand...
Click to collapse
I've tried that way, didn't worked
i dont know if was martin tip, or an update on kies
what worked for me :
try to disconect the phone, reinstall drivers (do that after kies update, if you need to)
dont set the phone to ask on connection what to use (mass storage, kies, internet) but set it to connect directly on kies
start kies, and plug the phone
worked for me
Did you verified that USB Debugging was unchecked ? because when it's checked there is no connection possible using USB port neitherfor OS or KIES?
I am also facing the same problem with my I5801. Initially I rooted with z4root 1.1. version later I felt its because of the old version. Later I installed latest Z4root 1.3 version and re-rooted it but no use. My phone is not at all getting recognised (though I get a sound from my phone after connecting to pc but there is no option to choose KIES or Mass storage etc. It simply getting charged)
The KIES didn't recognise my phone even after connecting it to PC.
Later I tried
http://www.careace.net/2010/08/25/how-to-fix-samsung-kies-connection-problem/comment-page-5/
Though not of much use nothing happened.
Even I tried (Dial part in the below link)
http://forum.xda-developers.com/showpost.php?p=8667486&postcount=524
Fortunately this time my KIES recognises some unknown phone is connected but it mounts my phone in Memory card mode. Though I couldn't do much in this mode, this might help some of you to understand the problem deep enough to solve the issue. Thanks.
P.S. Though connecting to KIES is not of much use as we can back up data with some other apps but the major concern here is if in case (no hopes though) Samsung releases official firmware then we should have to use KIES to upgrade our OS version, then we will be in trouble.
After rooting with FuguRoot, Kies can't find my phone either. This seems to be a known issue but nikademus hasn't replied in his thread for some time now. Does anyone know why this happen and how to fix it? It seems a bit strange seeing how everything but the added su and busybox is stock..
Maybe some cache issue?
I can verify on that. After rooting my phone to make a backup with Titanium backup before upgrading with Kies, just to be on the safe side Kies doesnt work anymore with my galaxy3.
I tried unrooting the phone, but it did not help.
Strange thing is, that the usual information on the phone screen, saying that it is now connecting to the Kies did not show up. I did som trick like writing *#723572# (not pretty sure anymore what it realy was) and then setting it to modem and back to pda mode. Now I see the information saying on the mobile screen that it is trying to connect to samsung kies, but it still does not work.
I tried it on a virgin computer running xp sp3. I installed the newest Kies, than connected the phone, but now it says, that the connected phone is not in Kies (or Pc connect) mode, and I should change it to that. However the galaxy 3 screen says that it is definitely in Kies usb mode.
I will try later a factory reset and then an update through Kies to the latest fw. And after that a restore with Titanium backup.
sikolymester said:
I can verify on that. After rooting my phone to make a backup with Titanium backup before upgrading with Kies, just to be on the safe side Kies doesnt work anymore with my galaxy3.
I tried unrooting the phone, but it did not help.
Strange thing is, that the usual information on the phone screen, saying that it is now connecting to the Kies did not show up. I did som trick like writing *#723572# (not pretty sure anymore what it realy was) and then setting it to modem and back to pda mode. Now I see the information saying on the mobile screen that it is trying to connect to samsung kies, but it still does not work.
I tried it on a virgin computer running xp sp3. I installed the newest Kies, than connected the phone, but now it says, that the connected phone is not in Kies (or Pc connect) mode, and I should change it to that. However the galaxy 3 screen says that it is definitely in Kies usb mode.
I will try later a factory reset and then an update through Kies to the latest fw. And after that a restore with Titanium backup.
Click to expand...
Click to collapse
Try unmounting your MicroSD card (Settings -> SD Card and Phone Storage -> Unmount SD Card) and then connect it to PC.
If you're on windows 7==> Kies, preference==> check: compatible with windows xp (service pack 3)

No connection with odin

I tried everything but my phone cant get a connection with odin.
Kies is not running..
Phone is in download mode..
Started odin..
Connected USB but no connection..
I installed Samsung new pc studio for the drivers, still no connection..
Please help me
Sent from my GT-I9100 using XDA App
issam85 said:
I tried everything but my phone cant get a connection with odin.
.
I installed Samsung new pc studio for the drivers, still no connection..
REMOVE
Install latest KIes
connect phone in usb mode with debugging turned off
Let windows find USB drivers and install .
Check phone is a mass storage device and can be seen by windows as a drive .
jje
Click to expand...
Click to collapse

"USB not recognised", Odin download mode problem

Hey. Im brand new to this forum and to Android aswell since i came from Iphone. Yea im a noob and sorry if you notice bad english
So i received my SGS2 some days ago and after researching about root/custom roms and stuff, I decided to start with rootin my SGS2. i download Odin3 1.85 and superoneclick, i also liked litening rom v1.1 and downloaded that too.
So i turn on "USB debugging" and turn off the phone to enter "download mode" and when i try to connect to Odin, nothing shows up. And Windows bar tells me that usb is not recognised. But... flash drive/transferring files and connecting to Kies works just fine. Please help me, ive been sitting over 24 hours with this issue and ive restarted/uninstalled installed pretty much everything over and over again (kies/drivers/device) not windows though. Why wont Windows/odin recognise it in download mode???
And if possible, is there a way around to install litening rom??
Thats weird man....very very unlikely to happen...
Just tell us step by step with screen shots if possible then it becomes very easy for us to find where u r doing it wrong...ok ?
Turn off USB debugging .
reboot phone and PC .
jje
While being in download mode on the phone, the pc/odin is not recognising anything
but everything works fine and recognises when i transfer files or use Kies
/tried uploading screenshots but the forum wudnt allow it since im a noob lol)
[email protected]
Thanks for reply but ive done that several times now
Adnanish said:
While being in download mode on the phone, the pc/odin is not recognising anything
but everything works fine and recognises when i transfer files or use Kies
/tried uploading screenshots but the forum wudnt allow it since im a noob lol)
[email protected]
Thanks for reply but ive done that several times now
Click to expand...
Click to collapse
This is driver issue.Try to find on kies an option to install the drivers again(i am not in front of my pc).Of course phone on and untick usb debugging
Sent from my GT-I9100 using Tapatalk
This is a driver problem. The Gadget Driver fails to get installed properly.
Make sure Windows Update are set to automatically find drivers for your devices.
I myself faced this problem. To rectify it I'd to try the same thing on a different machine and it worked flawlessly there.
The problem you're facing is that the Service Mode drivers are not getting installed, hence Odin is unable to recognize it.
Other possible fixes include, trying on different USB Ports, downloading Samsung PC Studio.
Thx for the replies everyone. Yea i figured its a driver issue, ill try the suggested actions incl samsung pc studio installing, and if its still not working i guess my last resort is using another pc or reinstalling windows on my own pc
In kies, i think in the tools menu, there is a install drivers option. This will fix the problem im sure. Not sure about pc studio having the same.
Sent from my GT-I9100 using XDA Premium App
fyi, i reinstalled windows and updated everything and the driver connection issue is solved now. I should have done this from the beginning instead of freaking out for several midnight hours lol thx for the help everyone, hopefully the rooting and flashing process should happen painless now
if anyone has this problem too,
i had the same problem and for me closing kies helped.
mfg Solidus

Connecting the S4 to Kies

I just got my S4 and I wanted to connect to Kies via a usb cable at work, no wifi available. So I installed KIES and connected it and I am getting the dreaded " Reconnect device in Samsung Kies (PC Mode)" and it tells me to disable usb debugging. I have verififed that PC debugging is off and reinstalled Kies but still I get the same message. My usb mode is MTP... Any suggestions? I have tried different usb ports as well with no luck. Is anyone using Kies?
mcsephoenix said:
I just got my S4 and I wanted to connect to Kies via a usb cable at work, no wifi available. So I installed KIES and connected it and I am getting the dreaded " Reconnect device in Samsung Kies (PC Mode)" and it tells me to disable usb debugging. I have verififed that PC debugging is off and reinstalled Kies but still I get the same message. My usb mode is MTP... Any suggestions? I have tried different usb ports as well with no luck. Is anyone using Kies?
Click to expand...
Click to collapse
Sorry I dont have a better answer but try another cable if you have one. Ive seen this be the root of the issue many times.
mcsephoenix said:
I just got my S4 and I wanted to connect to Kies via a usb cable at work, no wifi available. So I installed KIES and connected it and I am getting the dreaded " Reconnect device in Samsung Kies (PC Mode)" and it tells me to disable usb debugging. I have verififed that PC debugging is off and reinstalled Kies but still I get the same message. My usb mode is MTP... Any suggestions? I have tried different usb ports as well with no luck. Is anyone using Kies?
Click to expand...
Click to collapse
when your phone is connected to your pc in devicemanager you must see: samsung android ADB interface(screenshot attached)
when not you can find the usb drivers here: http://down-load-drivers.blogspot.nl/2013/05/samsung-galaxy-s4-drivers.html
astraopcuser said:
when your phone is connected to your pc in devicemanager you must see: samsung android ADB interface(screenshot attached)
when not you can find the usb drivers here: http://down-load-drivers.blogspot.nl/2013/05/samsung-galaxy-s4-drivers.html
Click to expand...
Click to collapse
Thanks, the device currently comes up as a SAMSUNG SGH l537 I tried running the mini kies setup and the driver installation which oddly failed. Would you be able to give me the exact driver that yours is using. I cracked open that installer and the drivers are all there I should be able to force it to the right one.
mcsephoenix said:
Thanks, the device currently comes up as a SAMSUNG SGH l537 I tried running the mini kies setup and the driver installation which oddly failed. Would you be able to give me the exact driver that yours is using. I cracked open that installer and the drivers are all there I should be able to force it to the right one.
Click to expand...
Click to collapse
only the first day i bought my gti 9505 lte i updated my device via kies. after i rooted my s4, i never use kies.
After connecting my device the first time to my laptop, kies recognized my phone automaticly.
If there is an update for Kies, the program should recognize your device and install the right drivers.
Kies is only installed on my laptop for sync my wife's galaxy note 2. Her phone runs stock 4.1.2.
So normally must kies install the right drivers.Even for your device.
Regards
astraopcuser said:
only the first day i bought my gti 9505 lte i updated my device via kies. after i rooted my s4, i never use kies.
After connecting my device the first time to my laptop, kies recognized my phone automaticly.
If there is an update for Kies, the program should recognize your device and install the right drivers.
Kies is only installed on my laptop for sync my wife's galaxy note 2. Her phone runs stock 4.1.2.
So normally must kies install the right drivers.Even for your device.
Regards
Click to expand...
Click to collapse
I think having a 64bit OS in win7 might be part of the issue as well. I probably don't need kies at all but I thought it would be nice to add contacts via outlook. My contacts are all sorts of hosed up, I exported them to a csv from my atrix and imported them into outlook. The next step was to import them with Kies which I thought would be a no brainer. oh well, hopefully the kies wifi will work when i get home.
mcsephoenix said:
I think having a 64bit OS in win7 might be part of the issue as well. I probably don't need kies at all but I thought it would be nice to add contacts via outlook. My contacts are all sorts of hosed up, I exported them to a csv from my atrix and imported them into outlook. The next step was to import them with Kies which I thought would be a no brainer. oh well, hopefully the kies wifi will work when i get home.
Click to expand...
Click to collapse
My laptop runs windows 7 64 bit too. I had no issue.
Maybe you find the solution on zedomax's site: http://androidroot.org/videos.php?cat=90&sort=most_recent&time=all_time&seo_cat_name=
regards
mcsephoenix said:
I just got my S4 and I wanted to connect to Kies via a usb cable at work, no wifi available. So I installed KIES and connected it and I am getting the dreaded " Reconnect device in Samsung Kies (PC Mode)" and it tells me to disable usb debugging. I have verififed that PC debugging is off and reinstalled Kies but still I get the same message. My usb mode is MTP... Any suggestions? I have tried different usb ports as well with no luck. Is anyone using Kies?
Click to expand...
Click to collapse
All drivers where installed correctly ??? yesterday i got the same error and used w7 update to find the missing driver. Works fine now.
Still no luck, unfortunatly at work windows update is blocked so that is not an option here as far as the driver update.

Galaxy Note 10.1 Won't connect to Kies

Has anyone else had this problem. I was wanting to update software but my computer wont recognize the tablet. Kies just sits and spins.
I even tried restoring tablet to factory default and uninstalled reinstalled kies. Anyone? Thanks!
Try a different USB port.
Are the android device drivers installed in your computer?
From Dante's Inferno via XDA Premium HD
same proble............device drivers installed, but not found.
Temetka said:
Try a different USB port.
Are the android device drivers installed in your computer?
From Dante's Inferno via XDA Premium HD
Click to expand...
Click to collapse
same proble............device drivers installed, but not found.
Running Windows 7 Premium.
Do you use the right version of Kies? There are two!
NateDiggityDoggg said:
Has anyone else had this problem. I was wanting to update software but my computer wont recognize the tablet. Kies just sits and spins.
I even tried restoring tablet to factory default and uninstalled reinstalled kies. Anyone? Thanks!
Click to expand...
Click to collapse
Try diffrend data cable. I had exactly the same problem.
Sent from my GT-N8013 using XDA Premium HD app
unknown device............
mangurian said:
same proble............device drivers installed, but not found.
Running Windows 7 Premium.
Click to expand...
Click to collapse
when I plug the 8013 into a USB port I get an unknown device error.
I tried to update the driver (pointing to the SAMSUNG driver I installed) and I get a correct driver already installed message.
damn !
mangurian said:
when I plug the 8013 into a USB port I get an unknown device error.
I tried to update the driver (pointing to the SAMSUNG driver I installed) and I get a correct driver already installed message.
damn !
Click to expand...
Click to collapse
ok here we go again.
THIS Has been repeated over and over.
WITH Tablet plugged in go into device manger . click on the device with the yellow mark and uninstall it .Be sure to tick the check box to uninstall drivers if you have the option
unplug table and reboot.
Uninstall Kies and reboot computer ..
DO NOT CONNECT THE TABLET BACK TO COMPUTER..
Do google search for and install usbdview..
Just unzip it and run it
usbview.. open it and REMOVE ALL USB Adapters
RE DOWNLOAD KIES 2.6 I THINK THE OLDER Version for 4.1 android . new VERSION will not work
Run kies and let it update
Exit kies
Reboot computer
Run kies and let it check and d/load updates again if it needs to.
Plug in your TABLET .
If you Still have ISSUES. then you need to add at after running usbview Follow the procedure for installing un certified drivers for windows 7 . Search the internet for exact instructions for your machine. Only applies to uufi bios.
Good Luck . The above procedure works for any Driver install issue for Windows and has worked for years.... OF Course if there is no other problems . The issue is windows registeries for usb devices do NOT EVER Get purged .
Erica Renee
Kudos to Bonnie
Followed instructions and managed to connect 8013. Unfortunately, the rumors that there was an update to KIT KAT available were the result of
a misunderstanding. Still nice to know I can connect via KIES if need be.
The process is a bit scarey. I had some problems getting my bluetooth mouse back and my USB DAC audio.
Thanks again.
erica_renee said:
ok here we go again.
THIS Has been repeated over and over.
WITH Tablet plugged in go into device manger . click on the device with the yellow mark and uninstall it .Be sure to tick the check box to uninstall drivers if you have the option
unplug table and reboot.
Uninstall Kies and reboot computer ..
DO NOT CONNECT THE TABLET BACK TO COMPUTER..
Do google search for and install usbdview..
Just unzip it and run it
usbview.. open it and REMOVE ALL USB Adapters
RE DOWNLOAD KIES 2.6 I THINK THE OLDER Version for 4.1 android . new VERSION will not work
Run kies and let it update
Exit kies
Reboot computer
Run kies and let it check and d/load updates again if it needs to.
Plug in your TABLET .
If you Still have ISSUES. then you need to add at after running usbview Follow the procedure for installing un certified drivers for windows 7 . Search the internet for exact instructions for your machine. Only applies to uufi bios.
Good Luck . The above procedure works for any Driver install issue for Windows and has worked for years.... OF Course if there is no other problems . The issue is windows registeries for usb devices do NOT EVER Get purged .
Erica Renee
Click to expand...
Click to collapse
mangurian said:
Followed instructions and managed to connect 8013. Unfortunately, the rumors that there was an update to KIT KAT available were the result of
a misunderstanding. Still nice to know I can connect via KIES if need be.
The process is a bit scarey. I had some problems getting my bluetooth mouse back and my USB DAC audio.
Thanks again.
Click to expand...
Click to collapse
I might should have mentioned that sometimes after usbdview you could have to re install other usb devices.Its rare.. If you know exactly what your dac uses you can always NOT Uninstall it. But if you go that route and the instructions fail. your not really trouble shooting without taking all usb devices out .. As far as the bluetooth.. i am guessing you have a usb bluetooth dongle? or internal bluetooth to usb of some kind..
Glad its working for you now.. my Instructions are not always well written. I just know in my head how to do things. not so great at explaining.. OH My windows training was Direct from Microsoft online
just try to connect your note to usb port that behind of your CPU

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