Database Users

Cracks on the side? **Updated**

Hey everyone.
I've had my phone for about two weeks, its been in a rubber case since undoing. I removed the case today to clean the screen and found these 3 cracks in the side of the case. What should I do? I've been very careful with the phone, its never been dropped.
Thanks in advance for any advice!
Sent from my PC36100 using XDA App
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Click to collapse
**Update**
Alright, after much back order and delay, I got my replacement Evo over the weekend, free of charge (it was past my 30 day return). Its a hw Rev 3 Nova just like my last one too. Im glad Sprint did the right thing, maybe knowing this will help others with the same problem.
On a side note, the nice lady that was helping me was taking a long time to port my number over to the new phone. I asked her if everything was alright, and she smiled and replied "Yes, the phone activated just fine. Now Im downloading the new android update for you." ahhhhhh! I kindly asked her to stop ASAP and told her I would apply it later. That would have been aweful, stuck with an unrooted froyo.
Anyways, just thought Id share. Good luck to the rest of you having this problem!

Sent from my PC36100 using XDA App

If it has never been dropped or abused, I'd suggest returning it. There's no reason the plastic should be cracking on its own. If anything, something went wrong with the way yours was manufactured.

The cracks are at equal parts down the side of the phone, and then theres an extra one. I have been super careful with this phone, its not been dropped, nor does it have a single scratch of any type on it anywhere. It's in mint condition.
Has anyone else had said problems?
Sent from my PC36100 using XDA App

Here ya go, read my thread over at PPCGeeks. I'm biofall, btw
http://forum.ppcgeeks.com/showthread.php?t=127843

How did you get banned on that forum? Just curious..
Anyone else having this problem? Will the Sprint store exchange my phone because of this?
Sent from my PC36100 using XDA App

Touch screen problem

Hi. My screen has a touch imput free area on the top part of it. It is about a half inch, just bellow the notiffication bar. My phone is rooted, and i have hotspot enabled. Other than that is stock.
Plrase advise me as to what i can do. If there is nothig i can do, is my warranty voided because root? Who should i contact for warranty? Att or motorola?
Sent from my MB860 using XDA App

Which method did you root your phone with?...
Sent from my MB860 using xda premium

I dont remember. I was rooted, and than updated my phone to the latest moto release. Lost root and than i had to flash somethig to get root back and than to unlock the hotspot app.
This was about 2 or 3 months back. All was ok till about a month ago, when i dropped the phone to the floor. Noticed the screen issue shortly after. Not sure if the drop caused this tho. There are no scratches on the screen, and it had a silicone case on it.
Sent from my MB860 using XDA App

Anyone?
Sent from my MB860 using XDA App

Bump...
Sent from my MB860 using XDA App

Is my warranty voided because of root or not? If not, than who do i contact? Att or motorola?
No help? Anyone?
Sent from my MB860 using XDA App

do you think the problem came from dropping your phone or were you messing with something on your phone? and yes your warrentty is voided, but you could get your own new screen on ebay for like 30 buxs and fix it yourself

Not sure if the drop caused it. Maybe. I noticed the pb soon after. I didn't mees with the phone, other than rooting and enaibeling hotspot.
The screen on ebay, is it the same as the stock one? Same quality?
Sent from my MB860 using XDA App

Try a advanced restore of pds.img from the cwm only to see if that fixes your problem.. Thats if you did backup from cwm..

No, i didn't back up anything. Just rooted. I barely mannaged to do that.
Sent from my MB860 using XDA App

My phone had the same thing and I sbf'd back to 1.26 and took it back no problems. Mine was also unlocked.
Sent from my MB860 using XDA Premium App

I also have that problem, the problem is with the touchscreen not the software. At first, the touchscreen will not work for sometime you'll need to turn the screen off and on again. The problem will start more frequent. Then, the touchscreen on some part of the screen will not work at all. Only to fix is to call ATT for a repair. But, I live in Thailand and I brought mine at US. So, it not worth sending it back. I buy the touchscreen off ebay for $60 and change it myself. Working great now.

Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!

This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.

ulkesh said:
Pretty cheap on ebay, some for $40. My screen started acting the exact same way. I honestly believe it's heat damage. I remember reading that there are layers of the glass that are glued together. Extreme heat could cause the layers to come apart enough that sections of the screen are unusable.
My screen is exactly as the OP said, about a half-inch from the bar at the top. I noticed it soon after I started mounting the phone in my car near the top of the windshield where it could get some steady sunlight (obviously I didn't realize it was doing that until I noticed this problem).
I just ordered my replacement off ebay and will give it a shot. It's worth $40 if it'll let me use my phone properly again and hold off having to get a new phone prior to my upgrade price kicking in.
Hopefully installation won't be too hard. Good luck to the rest of ya!
Click to expand...
Click to collapse
Did your touchscreen come with the adhesive? If not, you'll need to be extremely careful when you remove the old one cause you'll need the adhesive or you'll need the two sided tape with <0.25mm thick and apply it to around the touchscreen and remember to apply it as a close system or the dust will go under your screen.
If you need more info just PM me

I think i.ll call moto.

lakergirl21 said:
This happen to my boyfriend's phone recently as well. I posted everywhere trying to find a solution but no one could help. It started to get worse after about a week or so where another section, towards the bottom of the screen, became unresponsive as well. My boyfriend finally called Motorola and sent it in for repair. We don't have ATT's insurance so we didn't try that way. Anyways, he's suppose to receive the phone this Monday...we'll see if it's fixed.
Click to expand...
Click to collapse
Did u get it back? Is it fixed?
Sent from my MB860 using XDA App

Mine had the same issue, ive unlocked, rooted, modded the rom and radio, so no going to ATT, instead i took it to UbreakItIFixIt, just google them, best $99 i spent and kept all my custom goodies!

Sorry I haven't responded, hopefully you got your phone fixed but just in case you haven't...The phone came back and he hasn't had a problem with it whatsoever. The rep on the phone didn't know what was wrong with it or what they did to fix it but whatever they did, it worked. It took about a week or so to get the phone back and the only thing he had to pay for was shipping the phone out.

Replacement evo

My wife's evo has some hardware issues with the camera. It is rooted, would you all recommend unrooting if going for a replacement?
EDIT:
Anything else to clean up other than unrooting, and removing root only apps and .apks? Do they really go digging for any related files?
Sent from my PC36100 using Tapatalk

Yes
Sent from my PC36100 using xda premium

I thought it was an absolute yes, until I read a few threads on here where it didn't seem to matter for some.
Anything else to clean up other than unrooting, and removing root only apps and .apks? Do they really go digging for any related files?

Iv ran into this problem in the summer. My charger port was a little funky and non stop went into car mode. i was rooted and at the time was not able to unroot it. I asked for a replacement and when i had to send it in i did EVERYthing possiable so they wouldnt be able to even turn it on to see its rooted lol.
i cracked the screen badly.
shoved a screwdriver into the charger port so they couldnt charge it.
messed up the battery charging cells so no battery could power it on.
=p

Warrior 3000 said:
Iv ran into this problem in the summer. My charger port was a little funky and non stop went into car mode. i was rooted and at the time was not able to unroot it. I asked for a replacement and when i had to send it in i did EVERYthing possiable so they wouldnt be able to even turn it on to see its rooted lol.
i cracked the screen badly.
shoved a screwdriver into the charger port so they couldnt charge it.
messed up the battery charging cells so no battery could power it on.
=p
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Click to collapse
Wow, don't think I'll go that route, but makes for a good story!

ladle3000 said:
Wow, don't think I'll go that route, but makes for a good story!
Click to expand...
Click to collapse
Yeah i went a little overkill but i was not able to unroot at all because my phone would not connect to any PC. It was the only other way lol! it worked though!

This question has probably been asked at least 50 times on here. The general consensus is that most sprint stores won't care if you are rooted, as long as you are on a stock rom. However, it is very possible they could flag your device and void your warranty. Since unrooting and re-rooting only takes 5 minutes, just do it to be safe.

The second part of my question is more my interest. I am aware of the general consensus.
Sent from my PC36100 using Tapatalk

If you're gonna unroot (which I've never found necessary, after numerous screen and camera and speaker and bezel replacements), and remove any root related app, I'm not sure what more you could do, or what you're asking.
sent from AOKP heaven

The reason I say yes is because it's really hit or miss, it depends on the employee who is taking care of you. There are many people who've had success without unrooting and plenty who haven't.
I'm just a better safe than sorry type of guy. Rooting and unrooting only take a couple minutes anyway. Also there are enough refurb evos that most stores will take in your phone for repair and have you pick up a refurb the next day while your phone gets sent off to be repaired for the next person.
But if you plan on not unrooting then I would suggest a stock rooted rom without any root related apps and also a cleared SD card. I've heard a few stories of being turned down for repair for root related material on the SD card even after they unrooted lol.
Sent from my PC36100 using xda premium

THREESTRIPEBRAND said:
The reason I say yes is because it's really hit or miss, it depends on the employee who is taking care of you. There are many people who've had success without unrooting and plenty who haven't.
I'm just a better safe than sorry type of guy. Rooting and unrooting only take a couple minutes anyway. Also there are enough refurb evos that most stores will take in your phone for repair and have you pick up a refurb the next day while your phone gets sent off to be repaired for the next person.
But if you plan on not unrooting then I would suggest a stock rooted rom without any root related apps and also a cleared SD card. I've heard a few stories of being turned down for repair for root related material on the SD card even after they unrooted lol.
Sent from my PC36100 using xda premium
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Click to collapse
Thanks man. Exactly the kind of feedback I was looking for.
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ladle3000 said:
Thanks man. Exactly the kind of feedback I was looking for.
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Click to collapse
No worries, good luck.
Sent from my PC36100 using xda premium

id say pull your sd card, they wont give you a new one anyway. whenever iv got a new phone it didnt include sd card or battery. They just reused my old ones.

S III died yesterday

Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?

awww sorry to hear that , i am sure its covered in warranty

I don't understand the warranty thing, if the phone is dead and not due to you installing a Rom or kernel or modding it then can't really see any reason to refuse fixing or replacing it.
If however it was because of the reason that you did install things then I can see how the warranty is void.
Hope you get it seen to
Sent from my GT-I9300 using xda app-developers app

In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app

i don't know where you live but i'm pretty sure rooting is not illegal anywhere it just voids your warranty. removing the simlock is an entirely different story

Has happened to me too, 1 week after purchase (got stuck on the Samsung Galaxy SIII on boot). Got mine replaced right there and then but i'm left wondering about the quality of the phone. I get it that there are always problems with every product but i see so many people reporting the same lately i start thinking it may be chronic. Some component failing or some batch where something went wrong..
Sorry to hear that, they are an absolute pain in the ass with warranty in my country. They didn't even want to replace mine because the dude was claiming the back of my phone was slightly scratched (i wasn't, even) and they are quite anal about modded phones but, wish you the best of lucks!

Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?

exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!

ch0ka said:
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
Click to expand...
Click to collapse
It is for the US, YMMV. Droid Life Article/

budx said:
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
Click to expand...
Click to collapse
Thanks!
This is actually what I´m thinking... that the motherboard died... I just hope that tomorrow or on wednesday, I will at least get informed what is wrong with it... Don´t even dare to think how long it will take to have it again... And yes... I depend on it too!!! Maybe even too much!!! LOL

spotlight79 said:
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
Click to expand...
Click to collapse
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS

Mine completely died just about 2 weeks ago, stock rom but rooted. Dropped it off at a service centre and got it back today with a shiny new motherboard (and JB)... As long as it's properly dead, they can't tell what's on it as the only way to revive it is to change the innards.
Sent from my GT-I9300 using xda premium

nhariamine said:
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Click to expand...
Click to collapse
Dude, I´m not a noob, what happened has nothing to do with software.

I entirely accept that this is a generalism and as such is bound to attract a hoard of punters contradicting it, but in many years on these boards I can recall few if any instances where repairs have been refused due to the installation of non-standard ROMs. It is sensible for manufacturers to discourage the practice - XDA-Developers is plagued with ill-informed noobs charging off to do things beyond their technical capabilities without doing adequate research - but I suspect a refusal to play the game would be counterproductive.
That said, I would always be inclined to revert back to a stock ROM and clean up a bit if I had the option before doing a return for repair.

its the same thing that happened to my phone running cm10 about 2 days ago.
sent my phone in for repairs to samsung. they probably won't be able to find out it was modified. probably needs to change hardware to even boot the phone up.
disappointing experience. :/

by any means, did you played with the clock levels?
oc/uc?

Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's not illegal. You won't go to prison or even get sued (Android is not Apple). It just void your warranty.
Sent from my GT-I9300 using xda premium

just got back my phone.
They fixed it even though I rooted & had custom rom installed.
Guess they couldn't tell as the phone couldn't even start up. hahah.
Now restoring the latest nandroid I had.

Nice to here that pal, hope this will not happen to anyone in future... this is my 2nd GS 3 (first broken due to Barca loss vs Madrid in August) and never had hardware problems.

So... here I am again...
Got my phone back yesterday. And it was the motherboard so they replaced it.
Man was I happy to have my phone back! But... my hapiness didn't last long.
When I came home I had to discover that now the gyroscope is not working. No autorotate whatsoever, no games that require the accelerometer...
Means they just replaced the mother board, flashed the latest firmware but didn't bother to test the device.
So tomorrow I'm going back to the service center and I'm going to yell my soul out at whoever responsible...
Unbelievable!
(screen rotation is checked, I tried calibrating the gyro, pulling out the battery, etc...)
This is such a disappointing experience... I'll think twice before buying a Samsung phone again...

Urgent screen replacement question. Please help!

So last night, around 7 or 8, I was waiting for my train at the station in philadelphia.
All of sudden, right before i got onto the train, this one black dude runs upto me and snatched my g2 out of my hands and started to run. Wtf.
I ran after him and tripped his legs while he was running. he fell hard, and my g2 flew. I wish that dude at least got a broken nose.
Anyways, I quickly recovered my g2 and got onto the train, and checked if it was okay.
I noticed the screen got cracked on the bottom right corner. FML.
The crack was really bad, but "luckly", I dont think the falling tempered with any functions of the phone. Everything was working fine.
Im thinking of sending the phone in for a warrenty.
But i rooted my phone a day before.
I was just wondering, would going back to completely stock take care of the root counter, or whatever it is called?
If not, someone please recommend me another option to fix my phone.....
Ps. Do not pull ur phone out alot, if not all in public places (especially in bad neighborhood and/or in the city). People will not help you if this ever happens to you. There was over 30+ people when this shiit happened.
Sent from my LG-D801 using xda app-developers app

ILLHYHL said:
So last night, around 7 or 8, I was waiting for my train at the station in philadelphia.
All of sudden, right before i got onto the train, this one black dude runs upto me and snatched my g2 out of my hands and started to run. Wtf.
I ran after him and tripped his legs while he was running. he fell hard, and my g2 flew. I wish that dude at least got a broken nose.
Anyways, I quickly recovered my g2 and got onto the train, and checked if it was okay.
I noticed the screen got cracked on the bottom right corner. FML.
The crack was really bad, but "luckly", I dont think the falling tempered with any functions of the phone. Everything was working fine.
Im thinking of sending the phone in for a warrenty.
But i rooted my phone a day before.
I was just wondering, would going back to completely stock take care of the root counter, or whatever it is called?
If not, someone please recommend me another option to fix my phone.....
Ps. Do not pull ur phone out alot, if not all in public places (especially in bad neighborhood and/or in the city). People will not help you if this ever happens to you. There was over 30+ people when this shiit happened.
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
I'm sorry to hear that happened to you. Based on what you've stated, you only rooted, meaning you still have the original recovery, which is more imperative than the root, as root is easy to get rid of. All you got to do is based on what SuperSU you're running, you hit menu or go to it's respective settings, and there should be an option to unroot! Easy as 1, 2, 3! :victory:
Hope it helps, if not specify the app you're using and I will be able to do more direct instructions!

Kenchi* said:
I'm sorry to hear that happened to you. Based on what you've stated, you only rooted, meaning you still have the original recovery, which is more imperative than the root, as root is easy to get rid of. All you got to do is based on what SuperSU you're running, you hit menu or go to it's respective settings, and there should be an option to unroot! Easy as 1, 2, 3! :victory:
Hope it helps, if not specify the app you're using and I will be able to do more direct instructions!
Click to expand...
Click to collapse
thanks for the info.
I flashed TWRP as well though. well, i'll look more into it.
do you happen to know how long does the warrenty fix/replacement would take?

ILLHYHL said:
thanks for the info.
I flashed TWRP as well though. well, i'll look more into it.
do you happen to know how long does the warrenty fix/replacement would take?
Click to expand...
Click to collapse
That's crazy man, i've been a little paranoid myself taking my phone out in public (i also live in philadelphia) and now i see that im not just paranoid.
Anyway, if you have AT&T it depends on the shipping you select. the first two replacement Xperia TLs i had only took 3-5 days. the third replacement the guy gave me free one day shipping (the third time i went to a different device support center) the previous two replacements required you to pay for one day shipping.
So its fast depending on what you choose. if you have verizon though then im not sure, but its probably similar.
As a side note, i do not recommended the Sony Xperia TL lol. i would not question my luck that i got three defective phones in a row, but most likely i think Sony just needs to get their **** together. very glad i went with the G2 to say the least.
Sent from my LG-D800 using xda app-developers app