Database Users

HTC replaced my Nexus One!

This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.

Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?

yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?

You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet

player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.

cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.

cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?

player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.

cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
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Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware

I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.

I'm hoping for the same luck. I just sent my phone in for the same reason...

I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.

Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?

For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.

ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.

bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.

ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...

cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.

My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App

xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.

Streak won't charge

Got my streak and turned it on for about 10 minutes. Go back to it a little while later and it won't turn on, shows picture of battery. I figure it's needing a charge so I plug it up. Unit doesn't appear to do anything. Call Dell and they walk me through a few things and say they think the battery is dead and that they can swap it but it will be a week or two before they have more in. I said this phone is brand new, just came in, let's just swap it then. Dell Rep states that it's against dell policy and they can't. So I'm returning it. If anyone has some good contacts at Dell I would love to explain this to them, that I really wanted the phone and would like to try it out but I'm not staying under contract while they work on replacing it or getting it working.
Andy

Did u try connecting it to the computer and charging
I had issues with charging with the charger but when i connect it to my computer , it charges. I am planning to file acomplaint soon

On tapatalk so can't see where youre from. But in the UK they must exchange, they have no choice.. Fit for purpose is the phrase you need
Sent from my Dell Streak using Tapatalk

What happens when you send your phone in for a swap and they decide it's fine?

I am currently having some troubles with my volume-up button...it doesn't react to all presses and there will be times where I'm driving and I try to increase the volume and it will take 5 presses to activate it. If I try pressing it five times later, it might register all 5 presses. If I send it in for a device swap (the one where they ship you a new phone) what will happen if they get the device and come to the conclusion that the volume-up button is fine? Will they keep the $500+ deposit?
Additionally my vibration motor sometimes completely stops responding for a period of time but I can't seem to figure out what triggers it to do that, and it doesn't happen often but it happens enough to bother me as it's pretty hard to use the touch softkeys when they don't have any feedback! I considered it was just CM6 as my old phone never had that problem and I didn't recall my new phone having that problem when it was running stock 2.2, but now with an AOSP gingerbread rom it exhibited the same problem for a few minutes.
What can I do? I would send it in for repair but I won't be around to pick it up and while my parents can keep it while I'm gone it's a bit useless to spend $400 on a phone and not be able to use it, right?

You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App

Don't be so paranoid!
HTC wont charge you for a swap unless they don't receive the phone within 10 business days of you receiving the swap. And even then, they will call you before charging you the $500 deposit.
My power button would only work half the time. I had the same worry as you.
Just don't worry. Get a replacement, and send yours in after you get your new one, easy as that.

gcbxda said:
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
That's because everyone's got buggy touchscreens. Only solution is to buy a different phone
As far as the device swap, I had a positive experience when I bought one secondhand and it had a problem with rebooting when it got too hot, and they had a new phone to me in a day or two. That was an obvious problem, but I'm just curious about something minor like this.

ANYTHING wrong your phone (edit -- besides software related mess-ups you did yourself) allows a swap. Even dust under the screen!
The severity of the problem has nothing to do with anything! If something isn't working, they'll give you a new one.

HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.

negroplasty said:
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
Click to expand...
Click to collapse
Do we get a refurb or new replacement?i just sent mine coz i was having boot loop problems.

I've decided I'm going to get a replacement from HTC and send mine back when I get back from vacation. My power button started going out a while ago but with a combination of the app I created, LockMyDroid, and Trackball wake, I only need to use the power button once every 2-3 weeks.
The only reason I haven't done anything until now is that I've been debating if I'm going to regret giving up my AMOLED screen for an SLCD. I think if I had them side-by-side I'd be able to tell a difference but since I will likely sell my N1 in a few months for a Tegra2 device it would be nice to have it as close to mint condition as possible. I bought mine January 6th so my time to get a replacement is definitely running out

If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.

etacv said:
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
Click to expand...
Click to collapse
Locked or unlocked doesn't matter, as long as its hardware related. I've heard this many times that they acknowledge unlocked bootloaders.
Sent from my Google phone

so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App

Yeah called in earlier today, just hope they don't try to pin the volume button issue on a dent in the aluminum haha

gejenn said:
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
Click to expand...
Click to collapse
I had the power button fail on mine and was told that since they are not making N1 phones anymore the phone would be a refurbished model if I chose the replacement option. I purchased my phone on the 1st week of Jan 2010 and was not willing to give up my AMOLED screen so I chose the repair option. Sent it in today via overnight prepaid label. Wiped the dust off the old Samsung phone I had and I am using that until my N1 comes back.

For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.

wrench115 said:
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
Click to expand...
Click to collapse
I'm honestly hoping I get an SLCD because I'm sick of the fuziness the pentile layout creates as well as how red-tinged the display gets when the brightness is low. Got a device swap back in august and it was still an AMOLED unit, no idea what this one will be.

Update on my N1 repair (power button failure). I sent the unit out on 12/22 via fedex overnight, HTC got my N1 on 12/23, did the repair and sent it out the same day. I am scheduled for delivery today!!!!! That is the quickest turn around time I have ever experienced for any kind of repair. I did not think there was any chance I would get my N1 back before the holiday.
FYI, my N1 has an unlocked bootloader, rooted with the Evil Desire Rom on it. HTC obviously did not have any problem with that. I am glad I chose the repair option instead of the replacement option. I have taken great care of my N1, had the full Skinomi skin and most of all the AMOLED screen. Only bad thing is I have to stay home to wait for the delivery.

Sad Day For My Dell Streak

Well I Was Getting Ready For Work Last Nite And My Streak Fell From My Pocket To My Bed And Now I Have To Get A Replacement Which Is $249 From Dell...This Sucks But I Will Pay It Because I Love My Streak...Below Is The Picture Of My Screen. Sad Day For Me

Damn that sucks, have you called dell to see if they'll repair it under warranty?
Sent from my Dell Streak using XDA App

It fell onto your bed? My God, these things must be delicate. I've owned all HTC's for a while, and have dropped them on concrete repeatedly with barely a scratch...
Sent from my Dell Streak using XDA App

@fone_fanatic yes i called them and they told me i have to pay $249 for a replacement. It havent even been the full 30 days of having this phone as i bought it december 23.
@slaydog yea either its delicate or my bed is hard lmao

I've had mine replaced twice already... Just rooted, deleted some gps files...called and said gps didn't work and bam, new phone

Replacement
I was taking a video of my daughter outside and I guess she did not want her picture taken. She knocked the phone out of my hand and it dropped on its corner. I got LCD bleeding and Dell replaced the phone. I hate that dell (or at&t) drags its feet on the US update but their tech support has been great. This was well after the 30 days. I bought the phone from Dell the week it came out, not sure if they have a different warranty then if you bought at best buy.

Yea Idk But They Told Me 249....I Mite Call Back Tomorrow And Give Them A New Story And Mayb They'll Send Me A Free One...Im Miserable Without My Streak :/

can't really tell from the pic, but is it just the screen? Or did it fook itself(won't power up, etc)?

I have heard many story where the streak broke and was replaced free of charge. I think u should call again, I work at a call center and it all about who you get for most things.
Sent from my Dell Streak using XDA App

They keep a record of ask calls relating to your service tag, but it's worth a call. I did the same as you and dropped it out of my bed. They replaced it for free no qualms.
They do ask where you got it from though so if you got it on a contract it may be different.
Sent from my Dell Streak using XDA App

@sukemecuke yes its on just nothing shows a black screen and sumtimes goes white
@yasir_jan87 yea ima call in a while but i think they kept a record of it as they asked my service tag number
@gregianos yea i think they go by where you purchased it from because thats the first thing they asked me lol

Dell is replacing mine because the screen contrast has gotten messed up, but When I Called the first thing they asked is where I bought it from and the second I said from them they said ok we'll send you a new phone right away no problem, but I think if you bought it from somewhere else your experience may be different and many people across many forums have commented on the diffrence in treatment from Dell based on where they bought the phone.

i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.

imperial_patrick said:
i have gotten mine replaced twice before... first one was faulty and the second one i tried to install streakdroid without root and both times i was able to convince them to send me a new one. just keep calling them till they agree to replace it for free.
Click to expand...
Click to collapse
Didn't know it's possible to brick the phone by installing streakdroid? I thought it is still possible to use clockwork recovery.
@Op is that a case? Your streak had a case and it still broke?

U Know What Dj-Van... I Have An Otterbox Case For It But Got Tired Of My Streak Feeling So Huge So I Took It Off The Same Day It Broke(Earlier That Day) :/ My Phone Never Dropped Until I Took The Case Off....What Luck lol

Dropped Galaxy sIII

hi all,
my sister dropped her galaxy sIII the other day, and even though there is no cracks on any of the screen, the screen has stopped working. the phone itself is turning on (vibrating and soft key lights are coming on) and i can use all the gestures for unlocking. any idea what this is? how much would it be to fix?
thanks.

The ribbon cable may have popped off. May be theres a hairline crack?
Good Luck.
Sent from my MB855 using xda premium

You can send it to Samsung for repair. In US they charge flat fee for any diagnostics and repair.
In order to do this go to their web site, register your phone and find repair service page. They will let you even print shipping label.
If you need it faster chose express delivery.
You will get it back like new.
Good luck!
Nertballs said:
hi all,
my sister dropped her galaxy sIII the other day, and even though there is no cracks on any of the screen, the screen has stopped working. the phone itself is turning on (vibrating and soft key lights are coming on) and i can use all the gestures for unlocking. any idea what this is? how much would it be to fix?
thanks.
Click to expand...
Click to collapse

We had a similar issue, but the ribbon was popped off as mentioned. Sent it to a local repair guy through kijiji for 50$ and it was working great after. Hopefully you can get it running as easy.