Database Users

HTC email response to downgraded PRI

I'll list the entire email conversation I had with HTC. I had to BS a little to play off that fact im rooted. Notice how they responded at first.
ME: Hello, I received a new replacement EVO from bestbuy. The phone came with PRI version 1.34 and not 1.40 like a friend of mine has. I did all the updates from the phone and it is still at 1.34. How can I go about updating the PRI version? Thank you
HTC: My name is Kacey and I would be more then happy to assist you today. I understand that you are looking for the 2.2 update for your phone?
Before you proceed with the update, make sure you have done the following:
· Set aside approximately 20 minutes to allow the device to update
· Connect the device to a charger
· Ensure the battery is charged to at least 30%
· If available, connect to Wi-Fi or 4G to speed up the update download process
Installation instructions
1. Navigate to the Home screen on your device
2. Tap Menu > Settings
3. Tap System updates
4. Tap HTC software update
5. Tap Check now
6. Ensure Install now is ticked and tap OK
WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!
Do not attempt to use the device until the “Congratulations” screen appears.
7. Congratulations, the device has been updated! Tap OK
Me: Not my problem at all. I do have the 2.2 update but my PRI is at 1.34. Like I said I did all the updates and am now at 2.2 FroYo. When comparing to my friends software version section on the EVO. His PRI says 1.40_xx and mine says 1.34_xx. The x's are a number but cant remember exactly what his said and mine is at home so I cant look right now. This again has nothing to do with 2.2 it is my PRI version (primary rate interface)...
HTC: Dear ,
There was a PRL update recently sent out by Sprint. Have you received and performed this update?
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .
Sincerely,
Kacey
HTC
ME: My PRL is up to date at 60669. Im talking about the PRI. Like I said I did all the updates and am now at 2.2 FroYo. When comparing to my friends software version section on the EVO. His PRI says 1.40_xx and mine says 1.34_xx. The x's are a number but cant remember exactly what his said and mine is at home so I cant look right now. This again has nothing to do with 2.2 it is my PRI version (primary rate interface
HTC: Dear,
There was a PRL update recently sent out by Sprint. Have you received and performed this update?
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .
Sincerely,
Kacey
HTC
ME: Again my PRL is up to date. Im talking about the PRI. Will you please re-read my other posts.
Thanks
HTC:,
There is going to be an OTA update that will be released in the very near future to correct some software errors. Unfortunately, we are unable to provide any information concerning a timeframe for this update. This should correct the issue you are experiencing with the PRI.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .
Sincerely,
Kacey
HTC
WOW!!

splink7007 said:
I'll list the entire email conversation I had with HTC. I had to BS a little to play off that fact im rooted. Notice how they responded at first.
ME: Hello, I received a new replacement EVO from bestbuy. The phone came with PRI version 1.34 and not 1.40 like a friend of mine has. I did all the updates from the phone and it is still at 1.34. How can I go about updating the PRI version? Thank you
HTC: My name is Kacey and I would be more then happy to assist you today. I understand that you are looking for the 2.2 update for your phone?
Before you proceed with the update, make sure you have done the following:
· Set aside approximately 20 minutes to allow the device to update
· Connect the device to a charger
· Ensure the battery is charged to at least 30%
· If available, connect to Wi-Fi or 4G to speed up the update download process
Installation instructions
1. Navigate to the Home screen on your device
2. Tap Menu > Settings
3. Tap System updates
4. Tap HTC software update
5. Tap Check now
6. Ensure Install now is ticked and tap OK
WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!
Do not attempt to use the device until the “Congratulations” screen appears.
7. Congratulations, the device has been updated! Tap OK
Me: Not my problem at all. I do have the 2.2 update but my PRI is at 1.34. Like I said I did all the updates and am now at 2.2 FroYo. When comparing to my friends software version section on the EVO. His PRI says 1.40_xx and mine says 1.34_xx. The x's are a number but cant remember exactly what his said and mine is at home so I cant look right now. This again has nothing to do with 2.2 it is my PRI version (primary rate interface)...
HTC: Dear ,
There was a PRL update recently sent out by Sprint. Have you received and performed this update?
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .
Sincerely,
Kacey
HTC
ME: My PRL is up to date at 60669. Im talking about the PRI. Like I said I did all the updates and am now at 2.2 FroYo. When comparing to my friends software version section on the EVO. His PRI says 1.40_xx and mine says 1.34_xx. The x's are a number but cant remember exactly what his said and mine is at home so I cant look right now. This again has nothing to do with 2.2 it is my PRI version (primary rate interface
HTC: Dear,
There was a PRL update recently sent out by Sprint. Have you received and performed this update?
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .
Sincerely,
Kacey
HTC
ME: Again my PRL is up to date. Im talking about the PRI. Will you please re-read my other posts.
Thanks
HTC:,
There is going to be an OTA update that will be released in the very near future to correct some software errors. Unfortunately, we are unable to provide any information concerning a timeframe for this update. This should correct the issue you are experiencing with the PRI.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .
Sincerely,
Kacey
HTC
WOW!!
Click to expand...
Click to collapse
Waooo Kacey from HTC , got comprehension Issues. hehehe, Lol

OMFG>>>> FOR THE LAST FRICKEN TIME!
PRI DOES NOT STAND FOR PRIMARY RATE INTERFACE!
IT STANDS FOR PREFFERED ROAMING INDEX!
I hate typing in caps but people nowadays-- forget it
Any ways, PRIMARY RATE INTERFACE is from WAAAYYY back when dialup was the only thing around... There used to be some modems which chould use ISDN, and you could actually scale the modems (use them jointly). They each would work with ds0 to get a full 64kbps (as apposed to the 56k dialup). Which would mean together they ran at 128kbps... Back then it was a HUGE difference... Of course nowadays we have 1x everywhere (for cell phones) which exceeds that... Not to mention 2g 3g and 4g.
Anyways... STOP CALLING IT PRIMARY RATE INTERFACE!

btw if you would have said Preferred Roaming Index she might have been able to get some different info from her crew...

Tilde88 said:
btw if you would have said Preferred Roaming Index she might have been able to get some different info from her crew...
Click to expand...
Click to collapse
It shouldn't matter tough guy. All I needed to say was PRI and I'm sure HTC would understand what I'm saying. Go yell at someone else over the WEB!

cocobongo77 said:
Waooo Kacey from HTC , got comprehension Issues. hehehe, Lol
Click to expand...
Click to collapse
Who doesn't these days. You put something on craigslist and people email you about it and ask questions that are in the title of the post!

Wow.....just wow.

Tilde88 said:
OMFG>>>> FOR THE LAST FRICKEN TIME!
PRI DOES NOT STAND FOR PRIMARY RATE INTERFACE!
IT STANDS FOR PREFFERED ROAMING INDEX!
I hate typing in caps but people nowadays-- forget it
Any ways, PRIMARY RATE INTERFACE is from WAAAYYY back when dialup was the only thing around... There used to be some modems which chould use ISDN, and you could actually scale the modems (use them jointly). They each would work with ds0 to get a full 64kbps (as apposed to the 56k dialup). Which would mean together they ran at 128kbps... Back then it was a HUGE difference... Of course nowadays we have 1x everywhere (for cell phones) which exceeds that... Not to mention 2g 3g and 4g.
Anyways... STOP CALLING IT PRIMARY RATE INTERFACE!
Click to expand...
Click to collapse
you really need some help and i bet you have the in a txt file on your desktop lol

Facinate Froyo release notes

OEM: Samsung
Model: I500 (Fascinate)
New Software Version: i500.ED01
Approval Date: 04/14/11
Available in Stores: TBD (Available via FOTA in stages starting 4/20)
Symptoms Resolved:
Addressed an issue found in Google CTS testing which could cause some applications to Force Close when opened due to a memory buffer size issue.
The Media Hub application was added as a preload
The Madden NFL 11 stub application was added as a preload
Enhancements to the "Nuance" voice command application to improve response time
A software change was made so that the device will not require users to go back through the Set Up wizard after completing an OTA software update
A software change was made to address the way the puzzle lock key is displayed when in the desk dock so it is not distorted
You can now set the city for weather when using the desktop mount view
Addressed the Exchange e-mail policy enforcement issues that was preventing user from setting up there exchange e-mail accounts on the device
Addressed an issue that was requesting users to update their camera firmware after the device was upgraded to the latest software. This is now done in the background without user interaction
Addressed an issue were customers were seeing that their calendar was sending out old meeting cancellation notification after they upgraded to the latest software.
A software change was made to keep the buddies now users data after the upgrade
A software change was made so that the device now transmits TDMF tones when connected to the Desk Dock
Addressed a issue were the clock could drift off and would not be accurate over time
Added support for the VCast App Store
Addressed an issue seen when interrupting a VOD stream with a call resulted in the player crashing in some cases
Addressed an issue seen in some cases were users would get a message saying "Could not process you request" when starting an application when WIFI was turned on
The auto refresh time will now be maintained after a reboot so that Daily Briefing and Feeds and widgets update as expected
The battery charging icon was changed from a Full Bar icon to a animated icon to better reflect the correct battery charging level
Addressed an issue were the e-mail icon was not correctly indicating the number of unread e-mails in some cases
Addressed an issue preventing customers from sending text messages to numbers that had a +1 in front of the number
Addresses an issue were the green puzzle unlock key was not always responding to presses during incoming calls
The message "Disconnect SD card from computer before disconnecting USB Storage" was changed to "Stop the USB Storage before disconnecting the cable" which is displayed when you plug in the USB cable.
Addressed a battery drain issue that was found when GPS was turned on preventing the device to go to sleep
Addressed an issue with the screen orientation not changing when removing the device from the Desk dock in some cases
Updated to support the Google Froyo 2.2 software
Added support for SMS Delivery acknowledgement
Addressed an issue seen in some cases were users would lose their data connection and have to either power cycle or turn on and off airplane mode to recover
A UI change was made to correct the spelling of "Dialled Calls" in the dialer app.
Addressed an issue where the speaker button was not working when connected to a Bluetooth device.
A software change was made to enhance the reliability of the syncing of IMAP and POP 3 e-mails accounts
You can now move messages between folders in the exchange mail client
Addressed an issue found when connected to the car dock and you turn off the back light the connection defaults to the speakerphone when you turn the back light back on
Addressed a "force close" error message seen when you select "delete all" in your sent or trash folders in your exchange e-mail account
You can now save a contact you found using a Global Address Look up.
Addressed an issue found when using Bing Voice search causing the device to give the error message "thinking" and "make sure you are connected to a network and try again".
When using the Voice Command application it will not display duplicate names and numbers for the same contact that was found from multiple sources.
Addressed an issue when using the Desktop dock which in some cases was causing the idle screen image to appear to be burned into the screen
The color scheme in the calendar has been changed
Enhancements were made to improve the update consistency of the feeds and widgets
Protected Media licenses are now stored on the memory card so if the device is factory reset these protected content licenses will not be lost
The Swype application will no longer capitalize letters inappropriately

That's a nice list... Many issues that I've been annoyed by and forgotten about - and a number of recent bugs since eb01 are allegedly fixed.
Even the "+1 sms bug" that bit me repeatedly is supposedly squished .
Sent from my SCH-I500 using XDA Premium App

"A software change"...
As opposed to a downloaded hardware change?
Sent from my SCH-I500

Sounds as if samsung and verizon owe us all some money fit happily rooting and testing all this ourselves and giving all the info up for free.. Your welcome only took 9 months
Sent from my SCH-I500 using XDA App

ilprobu2 said:
Sounds as if samsung and verizon owe us all some money fit happily rooting and testing all this ourselves and giving all the info up for free.. Your welcome only took 9 months
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
+1 on that comment. Our developers have put a lot of time to give us what verizon is just pushing to us. My wife downloaded the update and after comparing, I still love my 2.9.2 better. She gets jealous cause I still have a better theme and several other options.

Anyone know if there's any reason to get the OTA update if we were already on the leaked release?

HTCSense can't locate phone?

I've registered my phone with HTCSense.com, but when I login to www.htcsense.com I get the message that the site cannot locate my phone. Could this be anything to do with the fact that I run Launcher Pro as my shell instead of the standard Sense shell?
I also don't get a Dashboard option when I login to htcsense.com - only the following options:
- Forward calls/messages
- Make phone ring loud
- Secure my device
Has anyone else had this problem?

Im afraid i don't know why it is but it is not your launcher.
Did you flash a different Rom because that would do it or in the settings there is a tickbox about locating it. Hope this helps.
Sent from my HTC Vision using XDA App

I'm using the stock ROM, and have "Phone finder" checked in Location settings
???

htcsence.com is notably flakey -- though it has worked for me the last few times I've tried it. I think it's very much a "work in progress"

I just received this reply from HTC support:
"We are aware of this issue that you reported. It is being investigated as a priority.
Over the past few months HTC has been undertaking an upgrade to HTCSense.com in order to enhance the web experience for our customers, extend service availability and increase service quality and up time. Features of Footprints, People, Messages and HTC Hub are turned off for performance tuning at the same time. Currently, new registered accounts could only see these main features: find my phone, call and message forwarding and lock and erase my phone. Over the next few months as we complete the upgrade, more features will be added into accounts. We appreciate your patience and support as we work to make the HTCSense.com experience even better."

itm said:
"We are aware of this issue that you reported. It is being investigated as a priority.
Over the past few months HTC has been undertaking an upgrade to HTCSense.com in order to enhance the web experience for our customers, extend service availability and increase service quality and up time. Features of Footprints, People, Messages and HTC Hub are turned off for performance tuning at the same time. Currently, new registered accounts could only see these main features: find my phone, call and message forwarding and lock and erase my phone. Over the next few months as we complete the upgrade, more features will be added into accounts. We appreciate your patience and support as we work to make the HTCSense.com experience even better."
Click to expand...
Click to collapse
Translation: htcsense.com is broken
It is there problem not yours.
Sent from my HTC Vision using XDA App

any updates here?
The official reply said :Currently, new registered accounts could only see these main features: find my phone, call and message forwarding and lock and erase my phone."
I cant locate my phone with the dashboard using Revolution HD 5.2.1.
This is todays project.

Don't worry about it, HTC will find your phone somewhere off the coast of Africa, or Costa Rica, lol
Sent from my HTC Vision using XDA App

[Help] Focus HW Rev 1.4 not able to update latest mango

I bought focus unlocked from ebay.in. When i check on back side found my focus HW rev is 1.4. I am not able to upgrade my focus to latest mango 7720 even with force zune update. i m stuck on 7392. Please help

For now, you're stuck but AT&T promised an update for 1.4 very soon.
Before anyone else shouts at the moon about this, remember who created the issue, as someone nicely said in the last post here.
Good news is that Focus Mango update for revision 1.4 is scheduled for end of October, which means it's on the way. Read here and here.
Shortly:
rev 1.4(LSI) : Update has not entered the AT&T SPE lab yet; however, Samsung is targeting for 10/17 lab entry and 10/31 TA

Hi, I too purchased the Samsung Focus from eBay.in. It's HW Rev 1.4 too. It is supposed to be factory unlocked, so how does AT&T come into picture here?

shishirdbhat said:
Hi, I too purchased the Samsung Focus from eBay.in. It's HW Rev 1.4 too. It is supposed to be factory unlocked, so how does AT&T come into picture here?
Click to expand...
Click to collapse
All carriers have a list of the IMEI of the phones they sold and they share the database with Microsoft. When you connect to Zune, the MS database tells Zune that the phone belongs to carrier X and checks if the carrier has released the update (has given the OK). The carrier updates the database with the IMEIs supposed to get the update.
For a clearer picture, when you connect your phone in Zune it goes like this:
- Zune sends OS/hardware info to "MS Server 1"
- MS server 1 responds: yes there is an update for this OS/hardware
- Zune sends request to "MS server 2": is the phone's IMEI in the carrier allowed database?
- MS server 2 responds. if the answer is yes then you will get the update in Zune.
MS Server 1 checks update availability against hardware/OS
MS Server 2 checks the phone's IMEI against carrier's database
This is why Focus 1.4 update has been delayed by AT&T. MS Server 1 responds yes, there is an update but the carrier database doesn't have the IMEIs.

Thanks a lot for the detailed reply! So, I'll just have to wait till AT&T rolls out the update.
If I could bother you with one more thing - I can access the web marketplace for India, but I can't access it on the phone (it is on version 7392). Is there any workaround on Zune (the registry hack doesn't work anymore) that will get me access to this without Mango update?

shishirdbhat said:
Thanks a lot for the detailed reply! So, I'll just have to wait till AT&T rolls out the update.
If I could bother you with one more thing - I can access the web marketplace for India, but I can't access it on the phone (it is on version 7392). Is there any workaround on Zune (the registry hack doesn't work anymore) that will get me access to this without Mango update?
Click to expand...
Click to collapse
It means that the regional settings on your PC are not set to India. You need to go to "Region and Language" in Control Panel in Windowns 7 (or equivalent) and set the country and related settings to India. It should work after that.

I should have been clearer. I meant I can see that there is an Indian marketplace where I can buy apps in Indian currency, but I can't access it via the phone or Zune. In Zune help section I saw that there is a tab for marketplace but it's missing on mine. All my location settings - laptop, phone and live ID are set to India.
The phone is amazing as it is, without Mango (I installed a 16GB MicroSD card in it) and only the marketplace is missing. That's why I was wondering if there was any workaround like the registry fix to access it.
Thanks!

I think I've read somewhere around the forum that what you ask is not possible but it's not my area, maybe someone else can help you.

Btw, to enable receiving PMs, go to "User CP" and click "Edit Options".
Locate:
Private Messaging
This forum features a private messaging system, which allows members to send messages to one another privately.
If you do not want to send or receive private messages, you may disable the private messaging system.
and tick
"Enable Private Messaging"
(should be the 6th box to tick starting from the top)

shishirdbhat said:
Hi, I too purchased the Samsung Focus from eBay.in. It's HW Rev 1.4 too. It is supposed to be factory unlocked, so how does AT&T come into picture here?
Click to expand...
Click to collapse
Could you please tell me the name of the seller on ebay.in from whom you purchased your Focus? I am planning to purchase one too, and I don't want to end up with rev 1.4.
Thanks.

Android phones can be hijacked by malicious text messages

Anybody worried about this new one?
http://arstechnica.com/security/201...s-can-be-hijacked-by-malicious-text-messages/

That is a pretty worrisome bug. Not just it's a security issue, but also probably there will be an OTA update soon, which might ruin all the hard work people have done recently to get root!
I wonder why there doesn't seem to be an update for Hangouts to fix this? Is that not where the actual bug is?

I was just surprised there are not more people talking about it.

i just read about this yesterday

From what I have read, you can avoid the problem by disabling automatic download of multimedia content. Uncheck "Auto-retrieve MMS" in settings if you are using hangouts for text messages. The verizon messaging app has a similar option. If you get an MMS message from an unfamiliar source, delete it without opening.

I heard it on npr couple days ago. Problem in using hangouts as your default sms mms is that it preproccess video sent via mms thus auto infecting. Atleast with default messaging app you have to actually open the message.

We need updated stagefright .so files we can drop in /system/lib(64)/hw
That's where the defect is. It's in the binary not in an apk.

I don't claim to know the details of this vulnerability.
I'm using the stock LG Messaging app (yellow icon). But for peace of mind, if nothing else, I set it to not auto-retrieve multimedia messages. At least if I get one from an unknown source, it would give me a way to delete the message without a risk of downloading it.
For all of Android's advantages over iOS (and I feel it's a better system, at least for what I want from a device), the fragmentation and multiple layers between a possible Google patch, and it getting to consumers (Google->manufacturers->carriers, for a lot of us) definitely adds to the challenge of fixing this quickly.