In my area, Sprint's towers are messed up (for alot of ppl) and my wife and I are roaming. We both like tunein Radio and stream radio stations from out of state. I noticed that we are both using a considerable amount of roaming data. Will they terminate me or send me a letter to "knock it off" ?? If they'd fix their damn towers, I wouldn't be using roaming data LOL..
I know it's not necessarily Epic related, but I am using an Epic LOL
Not at all. Roaming is a free service with Sprint. In fact, if you are rooted I highly reccomend an app called Roam Control. It allows you to manually switch over to Verizon's towrs if you ever find yourself in an area with little to no coverage from Sprint. Its a great way to save battery to as your phone will not be trying so hrd to find the signal. I tend to only have one or two bars at my mom's house so I use Roam Control everytime I visit her which is almost everyday for long periods of time. The only disadvantage is that at this time you will not get 3g coverage though you will still be able to have EVDO coverage which is still fine for casual web browsing.
stir fry a lot said:
Not at all. Roaming is a free service with Sprint.
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Not quite true - roaming is free up to 300mb of data; if you use a majority of your minutes while roaming or go significantly over 300mb, they have the right to strongly suggest you 'reevaluate your options'.
So... it's free, and there's no problem with using it, just don't go crazy. And if it's a problem with their towers (or, more likely, PRL) and it affects many people, they can't really say anything about it.
k0nane said:
Not quite true - roaming is free up to 300mb of data; if you use a majority of your minutes while roaming or go significantly over 300mb, they have the right to strongly suggest you 'reevaluate your options'.
So... it's free, and there's no problem with using it, just don't go crazy. And if it's a problem with their towers (or, more likely, PRL) and it affects many people, they can't really say anything about it.
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my wife's roaming data usage for last month was 3.2 Gigs, mine was 2.3gigs
I called and complained about texts showing not sent, then the recipient receiving them 3 times (sometimes days later).. very sporadic data.. their suggestion was to "reset" the lines on their end, then for my wife and I to power cycle our devices. Needless to say, this didn't help.
We're not the only ones complaining though.. Yesterday afternoon they called my wife for something (survey, customer service evaluation or something like that ??).. they asked if she used her phone primarily for personal and business etc.. she also complained to whomever called her and asked about the signal problem, they suggested the airave for $120 plus another $10/mo. She refused by telling them that we can't afford the $120 nor the add'l per month fee. "If we're already paying for service that we can't use, it's not fair to make us pay additional money to use your service". they said "we're going to note your account that you refused the airave".. bastards..
Anyhow.. I'm gonna call again and speak to someone because this is a bit ridiculous
/rant
(thanks WDM for the insight though.. it's appreciated)
If you read the thread on PRLs Sprint is having lots of roaming issues right now so I wouldn't worry about it until they straighten their crap out. 3G roaming will be removed from us commoners and replaced with 1xrtt service. Business customers will still have 3G roaming. 2 different prls are being released.
Do you BONSAI?
If your signal is bad, I remember reading some posts where people were able to get a free Airave. Might want to search the threads on info about that.
adelmundo said:
If your signal is bad, I remember reading some posts where people were able to get a free Airave. Might want to search the threads on info about that.
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I just got off the phone w/ CS.. I was told that the outage is a pretty bad one and is expected to last until July !! pretty major outages/problems in pultiple counties is what I'm told.
The did offer a credit for our service for next month, then he transferred me to someone that has the ability to discount the airave...
I'm now getting a free airave and they're waiving the monthly fee for the airave as well AND no 2 yr contract on the Airave.. I can keep it, or send it back or whatever i wanna do w/ it.
They're not too shabby IMO
YMMV
adelmundo said:
If your signal is bad, I remember reading some posts where people were able to get a free Airave. Might want to search the threads on info about that.
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Yeah I got one but they have their problems too. Unless your internet is perfect you will get problems calling. To test your internet they sent me to voiptest.packet8.net. Biggest problem on Brighthouse is jitter and occasionally quality of service. But the Airwave costs like $1.50 a month in additional taxes, that's it. 3G is great on it.
kennyglass123 said:
Yeah I got one but they have their problems too. Unless your internet is perfect you will get problems calling. To test your internet they sent me to voiptest.packet8.net. Biggest problem on Brighthouse is jitter and occasionally quality of service. But the Airwave costs like $1.50 a month in additional taxes, that's it. 3G is great on it.
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Thanks for the test site. I checked and my connection is EXCELLENT.. (sucks that it's comcast, but whatever LOL)
I don't mind the taxes.. I have a 20MBps connection w/ average of 5.6 down stream and 2.7 upstream.. 1.9% jitter.. heh.. Can't wait to use my phone like a phone again (at least at home)
daddymikey1975 said:
Thanks for the test site. I checked and my connection is EXCELLENT.. (sucks that it's comcast, but whatever LOL)
I don't mind the taxes.. I have a 20MBps connection w/ average of 5.6 down stream and 2.7 upstream.. 1.9% jitter.. heh.. Can't wait to use my phone like a phone again (at least at home)
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That is awesome. Brighthouse had no clue about how to reduce jitter. Best I got was 125msec. Needs to be below 5msec.
kennyglass123 said:
That is awesome. Brighthouse had no clue about how to reduce jitter. Best I got was 125msec. Needs to be below 5msec.
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my jitter was higher when my wife's file sharing software was running so i asked her to turn it off for comparison.. heh.. (shhh... don't ask don't tell )
Open a ticket by emailing [email protected]. 4 or 5 of us have had tickets open for over 8 months for our downtown tower by the state capital building. Roaming over 1 gig a month sometimes with no phone calls or letters.
digiblur said:
Open a ticket by emailing [email protected]. 4 or 5 of us have had tickets open for over 8 months for our downtown tower by the state capital building. Roaming over 1 gig a month sometimes with no phone calls or letters.
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they're already aware of the problem and "expect" to have it resolved by the end of July.. seems pretty long time but they're aware of it.
Idunno where you guys are, im in the Seattle area, and the double triple messages are annoying as hell, mms not sending...
As far as the airrave, its a ***** because it 1)uses your home internet, and 2) in my case, I have a 2 line fam plan and dont qualify for another phone, so no airrave, even though im in an admitted dead zone... so until sprint decides my credit is better, I have a 'credit' for an airrave and free service 'noted' on my account... dont pay for em!! Does anyone pay for em?? I read on here that they will give em up for free if you ask and are out of coverage at home, and yeah, he tried to get me to pay and I said I read it was free on some tech blog... he said 'let me see what I can do' put me on hold, got a coffee refill, and said yes, his mgr said it was ok... oh well... moving soon, im in a 5 sq mile dead zone... sux... hopefully I can use 4g where I move!
ungovernable1977 said:
Idunno where you guys are, im in the Seattle area, and the double triple messages are annoying as hell, mms not sending...
As far as the airrave, its a ***** because it 1)uses your home internet, and 2) in my case, I have a 2 line fam plan and dont qualify for another phone, so no airrave, even though im in an admitted dead zone... so until sprint decides my credit is better, I have a 'credit' for an airrave and free service 'noted' on my account... dont pay for em!! Does anyone pay for em?? I read on here that they will give em up for free if you ask and are out of coverage at home, and yeah, he tried to get me to pay and I said I read it was free on some tech blog... he said 'let me see what I can do' put me on hold, got a coffee refill, and said yes, his mgr said it was ok... oh well... moving soon, im in a 5 sq mile dead zone... sux... hopefully I can use 4g where I move!
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That's BS! I have a 2 line share and got an Airave as soon as I told them I had signal drop. They practically forced me to take it. Free, just the additional tax per month, no contract...just call for them to send a return postage ticket when I don't need it anymore. Yell at them about you paying for no service in your area, speak to supervisor's and managers. It is not a line that will have minutes on it so it shouldn't require credit approval.
ungovernable1977 said:
Idunno where you guys are, im in the Seattle area, and the double triple messages are annoying as hell, mms not sending...
As far as the airrave, its a ***** because it 1)uses your home internet, and 2) in my case, I have a 2 line fam plan and dont qualify for another phone, so no airrave, even though im in an admitted dead zone... so until sprint decides my credit is better, I have a 'credit' for an airrave and free service 'noted' on my account... dont pay for em!! Does anyone pay for em?? I read on here that they will give em up for free if you ask and are out of coverage at home, and yeah, he tried to get me to pay and I said I read it was free on some tech blog... he said 'let me see what I can do' put me on hold, got a coffee refill, and said yes, his mgr said it was ok... oh well... moving soon, im in a 5 sq mile dead zone... sux... hopefully I can use 4g where I move!
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my home internet has plenty of room for the traffic.
I'm in Northern Indiana (barely south east of lake Michigan)
They did tell me that it would show up as an extra line on our account. We are approved for a total of 5 and have 3 now (not including the Airave)
yep according to the phone rep I talked to the airrave counts as a device, I think he even said its assigned a phone number... its retarded, probly just for bookkeeping, but you would think they could have a workaround for situations like mine... I pay my bill... eventually Not a big deal, I tried to resolve the issue with their services, even willing to use my FIOS to supplement their network... but I solved the issue with Roam Control... I just need to make sure calls come in at night, etc... although with the ISI and mms issues, sprint better be making some serious infrastructure progress... I am about 3 miles from I-5, not in the sticks. The phone guy also said that you have to be above the base of the towers elevation to get reception, idunno if thats true.. but if it were it makes sense, im on an incline down to the water, probly at 300' elevation... I just cant wait till I move... in the Seattle area CDMA is the best... the others are crap... maybe a lil better the past couple years, but I cant stand static on a phone like im on a CB or something...
Related
I was really excited with this phone but somewhat disappointed, first and foremost the signal. I live less than .5 Miles from BB I checked with best buy tech as I’m new with sprint (was on att), he said signal is great and he has been with them for 5 year and he is very happy, I also went to the sprint coverage area and checked with them and seems as if my zip is in good coverage with lot of 3g, but my EVO has been rooming since yesterday, I drove on the main freeway of Cleveland and still rooming, but internet is fast while browsing, 3g lights up and I’m getting good speeds. So I’m assuming I’m under sprint 3g but not voice, that is strange as I drove nearly 30miles to downtown and still roaming
And what with light bled, is it this bad for everyone else
I also have a dead pixel
Should I exchange the devise for a new one? And dose it use my minutes if I’m roaming and call a mobile, as this would be unlimited if on sprint network not sure if this would be case wile roaming.
Please advice. Thanks
If worse comes to worse you have a 30 day grace period. Do you have another line on Sprint or is it just you? Is that person getting bad signal? It could have to do with the port. You can try calling Sprint with your Evo off and tell them to send you some signal updates to see if that corrects anything. Try that first and if not maybe you can get the device swapped.
I fallowed your advice and called it in. The rep asked me to do a few updates like profile and prl. Now there seems to be no roaming, but still only 2 bars to none. She said she was going to call me back after 1/2 hour to check back. I hope this works out, I would really like to keep the phone.
Magus_doc said:
I fallowed your advice and called it in. The rep asked me to do a few updates like profile and prl. Now there seems to be no roaming, but still only 2 bars to none. She said she was going to call me back after 1/2 hour to check back. I hope this works out, I would really like to keep the phone.
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I have been with Sprint for several years, and have learned that the number of bars doesn't always accurately reflect the signal strength. On my Diamond, I tried several different radios, and it was common for the bars to vary quite a bit. I wouldn't worry about it, as long as you're getting coverage, and reasonable data speeds.
I fallowed your advice and called it in. The rep asked me to do a few updates like profile and prl. Now there seems to be no roaming, but still only
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I have been with Sprint for several years, and have learned that the number of bars doesn't always accurately reflect the signal strength. On my Diamond, I tried several different radios, and it was common for the bars to vary quite a bit. I wouldn't worry about it, as long as you're getting coverage, and reasonable data speeds.
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I can attest to this.
-------------------------------------
Sent via the XDA taptalk app from my EVO
wmdunn said:
I have been with Sprint for several years, and have learned that the number of bars doesn't always accurately reflect the signal strength. On my Diamond, I tried several different radios, and it was common for the bars to vary quite a bit. I wouldn't worry about it, as long as you're getting coverage, and reasonable data speeds.
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Ditto on the bars.
It took me a while to find the light bleed...the only place I see it is looking down at the extreme angle (as shown in your picture). It doesn't bother me so it may be more of a preference thing but the bleed appears only to be from the "buttons" on the bottom of the device.
The dead pixel thing...I guess I never noticed it after having a bunch of dust under my hero's screen for so long. You can try convincing the rep to get you a new one and keep going through the devices until you find one without the dead pixel but it may take you a while. I think I'd be more concerned if there were a plethora.
I was at RadioShack close to my house talked to rep and he said he also has great coverage with sprint and the unit shouldn’t be roaming, so went back to best buy and man the signal is at max, i told the rep about my problem and he said his friend lives in my complex and he has no problem with sprint coverage, and asked me to give it some time as the network profile gets optimized or something, and I’m back home now, zero bars and incoming calls are all droping of, cant even talk.
ya i don't care much about the light and dead pixel just as long as i could get the phone to work.
I’ll give it couple of more days before i take it back for an exchange. Thanks for the feedback guys.
On a side note what resolution should the contact pic be? I have them at 256x256 and there all fuzzy.
Magus_doc said:
I was at RadioShack close to my house talked to rep and he said he also has great coverage with sprint and the unit shouldn’t be roaming, so went back to best buy and man the signal is at max, i told the rep about my problem and he said his friend lives in my complex and he has no problem with sprint coverage, and asked me to give it some time as the network profile gets optimized or something, and I’m back home now, zero bars and incoming calls are all droping of, cant even talk.
ya i don't care much about the light and dead pixel just as long as i could get the phone to work.
I’ll give it couple of more days before i take it back for an exchange. Thanks for the feedback guys.
On a side note what resolution should the contact pic be? I have them at 256x256 and there all fuzzy.
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They really don't want you to return the phone and will tell you anything that makes even the slightest bit of sense. Even if his friend gets good reception, you're not getting the same.
Signals can degrade greatly inside of an apartment building.
As previously mentioned. Do you have a friend that has a Sprint phone? See if you can hook up at your place and compare coverage. If his works and yours doesn't, you may have got a lemon.
Signal strength tends to degrade really fast as you get away from the tower. We tried setting my Dad up with Clear Wireless (Sprint uses their network for 4G) for his house, according to the map it should work. Signal strength sucked, a neighbor a few hundred feet down the road (closer to the tower) had full power.
Magus_doc said:
I was really excited with this phone but somewhat disappointed, first and foremost the signal. I live less than .5 Miles from BB I checked with best buy tech as I’m new with sprint (was on att), he said signal is great and he has been with them for 5 year and he is very happy, I also went to the sprint coverage area and checked with them and seems as if my zip is in good coverage with lot of 3g, but my EVO has been rooming since yesterday, I drove on the main freeway of Cleveland and still rooming, but internet is fast while browsing, 3g lights up and I’m getting good speeds. So I’m assuming I’m under sprint 3g but not voice, that is strange as I drove nearly 30miles to downtown and still roaming
And what with light bled, is it this bad for everyone else
I also have a dead pixel
Should I exchange the devise for a new one? And dose it use my minutes if I’m roaming and call a mobile, as this would be unlimited if on sprint network not sure if this would be case wile roaming.
Please advice. Thanks
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I may return mine becasue of a dead pixel. the store supervisor told me to call her Tuesday and she would set a unit aside. not sure if its worth it for just one.
You haven't rooted you phone or anything right? Is GPS turned on or off? Are you set to use only 3g or are you set to use 4g?
I would save everything you can now and do a factory reset of the phone. If everything looks good, then start one by one adding your apps back and see if it might be an app that might be causing it.
Just need to do troubleshooting sets and start at the beginning as if you just took the phone out the box.
Call Sprint and explain your problem with the crap-tastic signal in your home. You may be able to get a free Airrave with waved monthly fees.
Several other users (from the XDA Hero forum) with your situation got this by speaking to a customer service rep.
http://shop.sprint.com/en/services/airave/
danknee said:
Call Sprint and explain your problem with the crap-tastic signal in your home. You may be able to get a free Airrave with waved monthly fees.
Several other users (from the XDA Hero forum) with your situation got this by speaking to a customer service rep.
http://shop.sprint.com/en/services/airave/
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It's very unlikely that they'll waive both the monthly fee and the cost of the Airave itself. I was in the exact same situation as him, I called up Sprint to explain the situation, and they suggested the Airave. One representative told me that he could waive both fees ONLY for customers that have been with Sprint for some time. Those who are still in the 30 day window of opportunity to cancel are screwed in terms of negotiating the Airave. I luckily got transferred to a very sympathetic manager who offered the device for free and only required that I pay the $5 monthly fee. He explained to me that new customers are not likely to get the whole deal for free considering they technically aren't locked in yet. I'm still in the first 30 days of service, and feel extremely lucky for getting a $99 equipment fee waived so early into the contract.
And yes, the Airave does work. It's as large as your typical Wi-fi router and uses your internet connection to turn itself into a small cell phone tower. The only downside is that the data is only transferred at 1X, but that's not important since you likely have a wi-fi connection set up anyway. If you do manage to get an Airave sent to you, make sure you install it near a window; it has a small GPS receiver that needs a strong outdoor signal in order for the entire device to function properly. The package also comes with a fairly long extender cable that lets you separate the GPS unit and place it closer to a window.
*edit* Guitarlp said it better below.
Mecha2142 said:
It's very unlikely that they'll waive both the monthly fee and the cost of the Airave itself. I was in the exact same situation as him, I called up Sprint to explain the situation, and they suggested the Airave. One representative told me that he could waive both fees ONLY for customers that have been with Sprint for some time. Those who are still in the 30 day window of opportunity to cancel are screwed in terms of negotiating the Airave. I luckily got transferred to a very sympathetic manager who offered the device for free and only required that I pay the $5 monthly fee. He explained to me that new customers are not likely to get the whole deal for free considering they technically aren't locked in yet. I'm still in the first 30 days of service, and feel extremely lucky for getting a $99 equipment fee waived so early into the contract.
And yes, the Airave does work. It's as large as your typical Wi-fi router and uses your internet connection to turn itself into a small cell phone tower. The only downside is that the data is only transferred at 1X, but that's not important since you likely have a wi-fi connection set up anyway. If you do manage to get an Airave sent to you, make sure you install it near a window; it has a small GPS receiver that needs a strong outdoor signal in order for the entire device to function properly. The package also comes with a fairly long extender cable that lets you separate the GPS unit and place it closer to a window.
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You called customer service... you need to call retentions.
I went through the same with when I first switched to Sprint. Talked to at least 8 different CSR's and none of them would give me an airwave for free and waive the monthly fee. So I called retentions (their cancellation department), told them I wanted to cancel since I had no service in my house and I wasn't allowed a free airwave, and the lady happily overnighted me an AirWave (while waving the monthly fee) as long as I would stick with Sprint.
Retentions will usually get you what you want. When you call them to cancel they're allowed to give you "perks" to stick with them. Normal CSR's are not... and since you're not calling to cancel they don't want to give you stuff for free.
Mecha2142 said:
It's very unlikely that they'll waive both the monthly fee and the cost of the Airave itself. I was in the exact same situation as him, I called up Sprint to explain the situation, and they suggested the Airave. One representative told me that he could waive both fees ONLY for customers that have been with Sprint for some time. Those who are still in the 30 day window of opportunity to cancel are screwed in terms of negotiating the Airave. I luckily got transferred to a very sympathetic manager who offered the device for free and only required that I pay the $5 monthly fee. He explained to me that new customers are not likely to get the whole deal for free considering they technically aren't locked in yet. I'm still in the first 30 days of service, and feel extremely lucky for getting a $99 equipment fee waived so early into the contract.
And yes, the Airave does work. It's as large as your typical Wi-fi router and uses your internet connection to turn itself into a small cell phone tower. The only downside is that the data is only transferred at 1X, but that's not important since you likely have a wi-fi connection set up anyway. If you do manage to get an Airave sent to you, make sure you install it near a window; it has a small GPS receiver that needs a strong outdoor signal in order for the entire device to function properly. The package also comes with a fairly long extender cable that lets you separate the GPS unit and place it closer to a window.
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I would say that was a very good deal. Since you are still in the 30days.
Most of the time, depending on who you talk to will offer something if you arent happy with your service. Specially if you were promised something (like good coverage). Its why I really like being with sprint. Iv had so many phones replaced or upgraded because something went wrong with the phone. Give sprint a chance im sure you wont regret it. Specially now that we have some really awesome smart phones, it was what held sprint back for so long.
guitarlp said:
You called customer service... you need to call retentions.
I went through the same with when I first switched to Sprint. Talked to at least 8 different CSR's and none of them would give me an airwave for free and waive the monthly fee. So I called retentions (their cancellation department), told them I wanted to cancel since I had no service in my house and I wasn't allowed a free airwave, and the lady happily overnighted me an AirWave (while waving the monthly fee) as long as I would stick with Sprint.
Retentions will usually get you what you want. When you call them to cancel they're allowed to give you "perks" to stick with them. Normal CSR's are not... and since you're not calling to cancel they don't want to give you stuff for free.
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I didn't call customer service, I called a department that was probably somewhere higher in priority like retentions. I know this because a real life representative speaking perfect English through an excellent telephone connection answered within ten seconds of me dialing the number. Out of curiosity, did you go through this while Sprint had its 30 day trial period? The initiation of that sort of kills almost any chance of you getting a free Airave and service, since they aren't really losing anything by refunding the fees you've paid.
Mecha2142 said:
I didn't call customer service, I called a department that was probably somewhere higher in priority like retentions. I know this because a real life representative speaking perfect English through an excellent telephone connection answered within ten seconds of me dialing the number. Out of curiosity, did you go through this while Sprint had its 30 day trial period? The initiation of that sort of kills almost any chance of you getting a free Airave and service, since they aren't really losing anything by refunding the fees you've paid.
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Like I said, you probably didn't talk to retentions. You called and were upgraded to a higher level CSR. When I called (and finally got what I wanted), I hit the option in the menu's to cancel service.
Yes, I was 5 days in on my 30 days when I got my free airwave. I told her I had perfect coverage with AT&T (I didn't... but they don't know that), and that if I don't get similar coverage I'd rather cancel and go back to AT&T.
If you call their cancellation department, tell them you want to cancel, and then explain you had better service with *whatever company*, and that when you tried getting a free airwave through customer service you were denied, they'll give you the free airwave and wave the monthly fee.
I've read a number of threads where people said they got it for free, and others said they had to pay. One thing was consistent in the ones saying they got it for free... they called retentions and asked to cancel service.
When you talk to someone who's goal is to keep you a customer when you're ready to cancel, they'll give it to you for free.
No i have not rooted the phone, it's as is. I have been just trying to get a call out. For some odd reason i can’t get a signal past 1 bar. I checked with another sprint user in the same complex she said it’s the same with her 1 bar or none. This is not right as the sprint converge map shows good signal. Signal boosters seems like a good idea, so I’ll call and see if i could get one, but how about roaming, if it's on roaming will it use up my unlimited mobile to mobile minutes, if not than that’s not too bad.
So can I use one of those things you stick on a car to get better signal, will that work?
Thanks a lot guys you were all really helpful, I wish this transition would have been simple. I gave up a lot, grandfathered unlimited data for 15 with at&t, they have perfect signal here.
I fallowed your suggestion and called the retentions department, and she said I could have the AirRave unit for 49 no monthly charge, some “hmm I don’t know” (I’m not good at haggling ) got it down to free but shipping and processing was 18, so all and all good deal. I just hope it works out well.
well after only about 6 months i have had it with Sprint.
I live in Cedar Rapids, Ia and the service here is to the point of almost not even having data.
by that i mean i have been consistantly getting 50-100kbps. day or not.
occassionaly between 6am and 9am i can get 700-1100kbps but this is not a daily routine.
I have been speaking to and met with the Regional Sprint Manager who was a very nice, polite and well spoken woman to work with.
She, unfortunately for sprint, has let loose on some key things such as her getting calls from their business customers that the network is toast and data is gone. and that for years its been known that Sprint in Cedar Rapids has been horrible. although the latter comment was not a blatant statement but more under the table & nonchalant.
we swapped phones and nothing changed, as she admitted probably would happen.
but i am working with her to get out of my contract with no fee's because i am not, and never have gotten actual 3G service. I was blatantly mislead and lied to on several occassions about the service in CR and even told by a store employee "oh yeah, we are going to get 4G by christmas". when the fact of the matter is because of my contacts in the wireless world, Iowa isnt even on the roadmap for 4G in any of the future plans my contacts have seen although they admit it is no doubt coming.
but even if they say i have to pay the early term. fees i dont care i am done with sprint and i will pay my fees in my own due time.
funny thing is.... the minute you leave cedar rapids, ia and start travelling down the highway your data speeds go thru the friggin roof..... but.. i dont live out on the highway in the middle of nowhere, i live in town, where service is not even service.. its 1xRTT at BEST.
I have int he past even been going 75mph down the highway, been tethered to my EVO with my iPad, and been streaming Netflix to my ipad thru my EVO... but the minute you hit Cedar Rapids,,, the network is history. and has been like that for a long time, i doubt sprint will ever fix it, it will take alot... a l o t of T1's to fix their oversold network.
yesterday i went to US Cellular and got hooked up with a Samsung Mesmerize.
Its no EVO but its a nice phone none the less. but the service, even though maxes out at about 1200kbps, is lightyears better than Sprint Service ever will be.
i thought about getting the HTC Desire but its too small. i dont like small screens, but its a Sense phone and as such is a nice phone and has the email and browser i like.
The mesmerize is not, and uses the stock android browser and email which i friggin hate. but... it is what it is.....
good bye sprint, good bye evo.....
look for a couple of evo's in the for sale section of XDA
So, for the first 30 days where you had time to test out the service, were you never home to test out the service? That is why they give you thirty days. If I had crappy service for the first week, I would be at the Sprint store returning the phone.
tgruendler said:
So, for the first 30 days where you had time to test out the service, were you never home to test out the service? That is why they give you thirty days. If I had crappy service for the first week, I would be at the Sprint store returning the phone.
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Click to collapse
oh believe me i would have but, i was assured repeatedly that this was not normal Sprint when i reported issues. it wasnt AS bad back in June/July even though it was still far far less than minimal 3G speeds. I was told repeatedly atleast twice a month that trouble tickets were made and the field guys were looking into the issues.
But, obviously they have done nothing, absolutely nothing because not only has it not been fixed it is now worse than it ever has been.
so 30 days what ever... when sprint tells customers its getting looked into and yet absolutely nothing happens, well, what do you expect.
i am going to get fed up and leave, but i wont leave and pay ANY fees, they lied to me to get me to sign up, they lied to me to stay, and i refuse to allow anyone or any company to do that to me.
tgruendler said:
So, for the first 30 days where you had time to test out the service, were you never home to test out the service? That is why they give you thirty days. If I had crappy service for the first week, I would be at the Sprint store returning the phone.
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Click to collapse
yeah thirty days would of been more than enough time to figure this out, after that I would understand why Sprint wouldnt let you out of your ETF, especially after sticking through it for 6 months. And some reps arent really lying as much as speaking out of ignorance, 4g is being rolled out every month in different cities, but not on any schedule that I know of. But like you said it was always bad service by you so you didnt just wake up one day and your had nothing to work with. Sprint isnt much to blame for not covering the whole nation with service, all providers have bad spots, Im sorry that you live in one of Sprints. I hope you US Cellular works out better for you.
So I guess we shouldn't go with Sprint if we live in uninhabited backwaters then?
umm bye ?
sounds like some attention whoring going on here
Verizon have service there? Reason is if they do then you can just use roam control to stay on verizons towers in cedar rapids.
Sent from my PC36100 using Tapatalk
I would check VZ
I switched to Sprint from ATT (Iphone) and so far love it.
No dropped calls, better signal and more crisp voice.
Rooted EVO is as much fun as JB Iphone.
I have a 6 bedroom house and signal dies whenever I go inside very far. I use the Airave and I get full bars now everywhere in the house.
You should of just used a Verizon PRL, it would of probably increased your data speeds aslong as verizon had good coverage there. Worse case scenerio would of been Sprint canceling your contract without a ETF for excesive roaming...
sultan.of.swing said:
Verizon have service there? Reason is if they do then you can just use roam control to stay on verizons towers in cedar rapids.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
RoamControl doesnt do anything for DATA roaming. You need to manually load a different PRL with ##775#
Just a recommendation, if your not getting good service I would talk to someone in retention. I did this due to my phone dropping calls constantly inside my house. Anyways when all was said and done, I got a FREE Airave plus service for the Airave for free they just wave it every month. Just something to consider trying before you pay that termination fee, companies are very unlikely to let you go free.
CheesyNutz said:
umm bye ?
sounds like some attention whoring going on here
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Click to collapse
LOL.. *sorry* "attention whoring"? Is that what it's called?
I've been disappointed with Sprint and my Evo many times for a variety of different reasons and I don't think I even told my wife--even after she stopped me from slamming my Blackberry 8330 up against the wall. Life's not perfect, that's what makes it cool--creating solutions. Good luck with other carriers.
> Stay in **** hole, for crap service, ditch evo or...
> Move out of **** hole keep EVO, scratch lottery ticket, win millions of dollars.
> Use money and buy your own sprint towers in **** hole
> Profit???
thlinx said:
> Stay in **** hole, for crap service, ditch evo or...
> Move out of **** hole keep EVO, scratch lottery ticket, win millions of dollars.
> Use money and buy your own sprint towers in **** hole
> Profit???
Click to expand...
Click to collapse
swap step 3 and 4 around, step 3 should always be profit
Personally i would suggest moving, just a thought, may make you happier with life in general...
Roam control!
dabezt1 said:
You should of just used a Verizon PRL, it would of probably increased your data speeds aslong as verizon had good coverage there. Worse case scenerio would of been Sprint canceling your contract without a ETF for excesive roaming...
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Click to collapse
Any idea how much roaming Sprint would consider, "excessive?" One of the phones on my account roams just about all of the time (He is stationed at an AFB in South Dakota, basically the middle of nowhere) and I'm curious if any one knows how much roaming would cause Sprint to end the contract...
rooster94 said:
Any idea how much roaming Sprint would consider, "excessive?" One of the phones on my account roams just about all of the time (He is stationed at an AFB in South Dakota, basically the middle of nowhere) and I'm curious if any one knows how much roaming would cause Sprint to end the contract...
Click to expand...
Click to collapse
There is a certain percentage I think but I was stationed at Vandenburg AFB in California and I roamed there for almost two years straight and received no warning. Still with Sprint today.
Sent from my HTC EVO 4g
psssst....
YOU LIVE IN CEDAR RAPIDS!
So I finally had enough of AT&T's promises of fixing the cell towers near me and finally getting me a decent signal at home so I can at least receive calls. I decided to call them up to ask for more information regarding the micro cell. This is what I found out.
1) The Micro Cell costs 199.99 with no discount what so ever (I don't consider mail in rebates a discount even if it's 100 bucks, which still means I have to pay 99.99 for one).
2) If you do not pay them 19.99 a month, regardless of the fact that you are using your own home network for the service and have paid a ridiculous amount already, you will use your cell minutes as normal. So basically I get better reception for using VOIP technology over my own home network and still end up using my minutes.
3) If you don't want to use your minutes, you have to pony up 20.00 a month in addition to the ridiculous amounts you already pay these guys for unlimited use of a device you have purchased.
What is with these guys?
I am a big fan of AT&T as they typically have some of the best devices before anyone else and have the capacity to have the fastest data networks and sure as hell give better deals on hardware in my experiance, but are they really so ****ing greedy?
Oh well, just had to vent a bit. If I could afford the disruption of moving all my business and personal accounts to another provider who was a little more customer friendly (and don't say verizon is as I know better), I would.
Anyways, back to trolling the forums.
That doesn't sound right, I think whoever you spoke to didn't do there homework:
Last time I checked if you use micro cell since it's going through your network it does NOT use your minutes, and if your signal is bad enough I hear that AT&T will give you a free micro-cell granted you are telling the truth and they're unwilling to provide better coverage in your area (threatening with lawsuits, FCC complains etc will help you).
roharia said:
That doesn't sound right, I think whoever you spoke to didn't do there homework:
Last time I checked if you use micro cell since it's going through your network it does NOT use your minutes, and if your signal is bad enough I hear that AT&T will give you a free micro-cell granted you are telling the truth and they're unwilling to provide better coverage in your area (threatening with lawsuits, FCC complains etc will help you).
Click to expand...
Click to collapse
I've been back and forth with them on this issue. I am near two towers (nerd jokes allowed), and both have issues. I see the trucks in the area all the time (AT&T just sucks down here in the south).
I spoke with both an instore rep and two different customer service reps on the 611 customer service. The first was just a standard over seas employee who couldn't tell me much and the second was from the Micro Cell group named Mrs. Jones (wish I could make that name up) who told me the information from above).
When the Micro Cells first came out and people said enough complaints would net you a free one, well I did indeed try and try and try. I would sit on the phone with the tech people and they could watch me get signal, drop signal, get signal....back and forth for over an hour each go.
Finally I gave up and decided to just try some advice I found here on these forums and leave my phone where I got the best signal (2 bars of edge) and just use my blue tooth in the house. It's worked so far, but it's more than I should have to deal with.
The problems have only gotten worse since the .83 update that keeps me on edge for about a mile around my house (the update apparently keeps you on the network with the best signal). This causes the phone to constantly try and connect to the H+ network (laugh) and due to this, my battery goes to crap.
If anyone has a better experience with their local stores, please let me know. Maybe I was just told wrong or misheard the details, but to have misheard the information 3 times from 3 different people is pushing it.
This was pulled from the terms and conditions from their website:
This device is sold for use on AT&T systems and is not compatible with other wireless systems. Broadband Internet access service of at least 1.5 Mbps downstream/256 kbps upstream required. To take advantage of all the benefits and service features, you may need to purchase additional hardware or software, pay monthly access and/or per-use charges. Usage generated by 3G MicroCell counts toward your wireless data usage plan limit and may be subject to applicable charges from your ISP. Normal charges apply for mobility data plans and features when using the AT&T 3G MicroCell. The maximum coverage of the AT&T 3G MicroCell is approximately 40 linear feet. Actual coverage will be limited by the density of obstructions. Calls will transfer to a cell tower if you leave the MicroCell coverage area, but calls may drop if you return to the Microcell coverage area. Device may not support all location-based wireless services or video share services. 3G MicroCell is not compatible with Apple iPad™. Device must be operated in a location AT&T is authorized to provide wireless service. AT&T authorized areas are labeled best, good, moderate or partner on the AT&T coverage viewer located at att.com/wireless.att.com/coverageviewer.
It is true that the Microcell will use your minutes without the $20 plan. However, most of the time, when I am at home, it is during nights and weekends. I only paid $150 for mine (without rebates) and it was worth it to me.
It is basically just like having a signal booster. This is all I need it to be.
naplesbill said:
It is true that the Microcell will use your minutes without the $20 plan. However, most of the time, when I am at home, it is during nights and weekends. I only paid $150 for mine (without rebates) and it was worth it to me.
It is basically just like having a signal booster. This is all I need it to be.
Click to expand...
Click to collapse
But see that right there is what gets me. I have crappy ass service in my area and the only solution for it is to pay them *currently* 199.99 and use my own home network internet to improve it. If I do this, I am getting screwed as the calls are routed via my internet and causes strain on my broadband vs. their towers and I still have to use my minutes unless I pay them more.
Now if I didn't have to pay for the micro cell or use my wireless minutes while using it, I don't think I would have an issue, but as it stands, it feels like those who really need one (I work from home and need cell service) are getting bent over and screwed and AT&T isn't sing any lube.
When this came out I called foul. They sell you back your own bandwidth to fix their problem rather than using the money you pay to them for service to improve their network.
Also... if you use "Data" from the mircocell (mind you your own network data) They charge you data usage...
jsteelm said:
When this came out I called foul. They sell you back your own bandwidth to fix their problem rather than using the money you pay to them for service to improve their network.
Also... if you use "Data" from the mircocell (mind you your own network data) They charge you data usage...
Click to expand...
Click to collapse
Yup. Maybe I am just over reacting to this, but to be charged data and voice usage for using my own home network is just ridiculous.
Oh well, maybe they'll let me use my own lube next time.
Frankly if I could, I'd make them sign a service agreement to charge them $30/month for data access. That'd be some funny stuff if you could do that
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
pederb said:
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
Click to expand...
Click to collapse
Nice.. they successfully solved their problem by pawning it off to you. Now if your signal is weak, its YOUR fault
pederb said:
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
Click to expand...
Click to collapse
While I am glad you were able to get one for free, this is just another example. They are giving some away for free while charging others for them.
jsteelm said:
Nice.. they successfully solved their problem by pawning it off to you. Now if your signal is weak, its YOUR fault
Click to expand...
Click to collapse
considering he now has a free microcell, i don't think his signal will be weak.
OP - did you try threatening to cancel your account?
dLo GSR said:
considering he now has a free microcell, i don't think his signal will be weak.
OP - did you try threatening to cancel your account?
Click to expand...
Click to collapse
Even if I could cancel all my accounts, they know I can't. I have 5 personal lines and 2 business lines with them.
Lets not even get into the two laptops that I got through them...
I am just going to have to raise hell which is what I normally do not like to do to the folks working the phones as the rules are not their fault. They are just pawns that have to do the dirty work.
dLo GSR said:
considering he now has a free microcell, i don't think his signal will be weak.
OP - did you try threatening to cancel your account?
Click to expand...
Click to collapse
This is true, I just hope his internet never goes out.
pederb said:
AT&T gave me a MicroCell for free after I threaten them with breach of contract. We had no cell signal in our house and I explained to them that we had a contract together were their part was to provide me with cell signal and my part of the contract was to pay for that signal. Since they did not hold up their part of the contract I told them that I wanted to cancel contract and after a few minutes of arguing with them, they offered me to buy a MicroCell? After telling them the absurdity of me paying more money to AT&T just so I could pay them according to our contract they agree to give it to me for free.
Cheers
Click to expand...
Click to collapse
You not having signal everywhere or at your house is not a breach of contact. It actually says in your terms of service that you are not always guaranteed to have service. You just got lucky....
My dad somehow got one for 50 no rebate. He did want to pay the 20 a month though. he works from home and we were already running out of minutes.
Sent from the bowels of hell...
blindguyinanorgy said:
My dad somehow got one for 50 no rebate. He did want to pay the 20 a month though. he works from home and we were already running out of minutes.
Sent from the bowels of hell...
Click to expand...
Click to collapse
So I called Customer Care back and spent the last 2 hours (no exaggeration) on the phone with them. I called to make a formal complaint to them regarding the pricing and the whole scam as I like to see it.
In response to my situation, they did not give me a free microcell, but did give me a credit for $105.00 towards my current bill. While this is not what I wanted, I will not look a gift horse in the mouth and will accept it.
The customer care agent also told me of a rating system that they use to rate their customers. Currently the system is a 1 to 5 scale with 1 being the worst and 5 being the best. The agent told me that I was ranked a 4, which is the highest he has seen in the time he has been at the company.
While I like the fact I am rated a 4, I am not certain that being ranked by a company that is taking us all for a ride with their policies and their rates is a good thing at all. I hate to know what they would rank some of us here on these forums if they knew what we do with our phones.
Ultimately I have to say I am a little happier with AT&T at the moment for no other reason than the fact that they have some great employees who if you are nice and respectful to will be the same way back.
The agent (no I don't want to name names as that could cause him trouble and he doesn't deserve it) did also mention that they have received many calls similar to mine and that if enough people do complain about it then they may just go ahead and change the problem.
Maybe a few more phone calls with complaints will change some minds and turn some heads over at AT&T. It's a shame that I didn't get a survey on the person who helped me. He would have received high marks.
I know its not much help to people here, but AT&T sent me a letter roughly six months ago, without me ever once calling them, with an instant rebate form to get a microcell for free. I ignored it as I was debating on switching back to Verizon at the time due to the piss-poor data coverage in my area. Three months later I got the notice once again just as the ATRIX arrived at the local AT&T store. I never once called AT&T about the issue and had literally no coverage inside of my house (not sure if my metal roof has anything to do with that...).
I think they must periodically look at their records to see how well people's phones are connecting to their network as they had no way of knowing I had an issue if they didn't. My neighbors, if you can call them that a quarter mile away, have fine reception and the coverage maps all show that my house has "strong" coverage.
Regarding the customer rating system I'm not sure how they would rate customers except perhaps on their profitability to AT&T. Are you regularly using your minutes and data? I ask because I use next to none of my minutes and hardly scratch my data most months as I have access to WiFi nearly everywhere I go.
While I understand the frustation and disdain toward AT&T over this, it is still better than the solution I was offered by Sprint, Verizon, and Nextel when I had them. In other words, no solution. My house is in a coverage hole for all the carriers. I have tried all of them and the only one that works in my house at all is AT&T.
I was able to get out of my contracts with Sprint and Verizon because they stated I had coverage at my house, but I did not have it with either carrier. Even without the Microcell, I have coverage with AT&T. I only added the Microcell so that I would have full coverage everywhere in my house.
The impact on my broadband is entirely negligible. Since I am already paying for broadband, this has not caused me any further costs. I also do not have any problem staying within my minute usage. I have a family plan with 5 lines and 1400 minutes.
Yes, I would rather have gotten the Microcell for free, but $150 is not much for peace of mind. If I wanted to extend my own wireless system with a repeater, it would cost me nearly that much as well. I also use regular wireless data while at home. Not only is it faster, it doesn't affect my data plan usage.
Any solution is better than no solution.
naplesbill said:
While I understand the frustation and disdain toward AT&T over this, it is still better than the solution I was offered by Sprint, Verizon, and Nextel when I had them. In other words, no solution. My house is in a coverage hole for all the carriers. I have tried all of them and the only one that works in my house at all is AT&T.
I was able to get out of my contracts with Sprint and Verizon because they stated I had coverage at my house, but I did not have it with either carrier. Even without the Microcell, I have coverage with AT&T. I only added the Microcell so that I would have full coverage everywhere in my house.
The impact on my broadband is entirely negligible. Since I am already paying for broadband, this has not caused me any further costs. I also do not have any problem staying within my minute usage. I have a family plan with 5 lines and 1400 minutes.
Yes, I would rather have gotten the Microcell for free, but $150 is not much for peace of mind. If I wanted to extend my own wireless system with a repeater, it would cost me nearly that much as well.
Any solution is better than no solution.
Click to expand...
Click to collapse
Agreed that 150.00 is not much for peace of mind, but it's is a lot of money when you consider the service you already pay 300+ a month should include decent service for where you live.
Hey guys,
This isn't a thread to give instructions on how to screw Sprint over, nor is it how to get out of yours. I'm just telling you that they let me out.
I cited the fact that my service is miserable, with really low speeds, along with the fact that their new agreement with Lightsquared means that my EVO will never be able to get their 4g service, which I was promised when I signed up. They agreed with my position, and said that if I returned my phones when I left, they would waive the ETF, which I think was very fair of them. Like I said, I wasn't out to screw them over or get over on them, which is why I'm returning the phones to them. They gave me a full month to find new service as well.
Just wanted to tell everyone this so that if you're having a similar situation with service and want to switch (and aren't greedy!!!), Sprint will work with you. That being said, I'll miss this forum when I switch, and all the great Devs. I'm switching back to Verizon, and getting myself the new HTC Rezound, which I hear is phenomenal, along with beautiful Verizon 4G!!!!
I got out of my ETF in June, citing the same reason, slow 3g speeds. I do not have to turn in my phones to sprint, that seems a little shady to me. YOU bought the phones, YOU own the phones. You should NOT have to give them back, you have no reason to, they are YOURS.
Good idea, I'm getting near that move myself. It is rather silly I own a 4G phone that has never and will never see the use of 4G, considering it was sold as such.
Wonder if I can use that to force an upgrade in January. Dropping Premium really sucks, because now I'm stuck with a phone that will never see 4G or be able to get LTE, probably, until Jan 2013.
sitlet said:
I got out of my ETF in June, citing the same reason, slow 3g speeds. I do not have to turn in my phones to sprint, that seems a little shady to me. YOU bought the phones, YOU own the phones. You should NOT have to give them back, you have no reason to, they are YOURS.
Click to expand...
Click to collapse
Honestly, I would have liked to keep the phones and sell them, but I don't think it's unreasonable for them to ask for them back in exchange for waiving the fee. That's what the ETF is there to prevent. Otherwise, they would have given me a $500 phone for $99 bucks, and I could just cancel my service and sell it. I think it's a fair offer for letting me out of my contract after only 4 months, and that's why I took it. I was surprised they let me out at all.
Amazon Wireless has all phones for a penny today for new activations, so I grabbed two Rezounds for 2 cents, and activated my new Verizon account!!!!
Going to need a new handle.
I have my Evo and with an AOSP Rom, my 3G is pretty solid, and I am in Bethpage.
Where on LI are you that your 3G is slow?
I live in North Bellmore, and got no reception in my house until they sent me an Airave, and I go to SUNY Old Westbury, where there is literally no reception whatsoever. I have to force roam on Verizon's towers, and that only gives me 1x unless I do the PRL hack. I shouldn't have to pay Sprint to roam on Verizon's towers on 3g, when I can get a better phone, and get Verizon 4g for just a bit more.
Yeah, once you go north of the LIE or NSP, the service blows. I am shocked that the service is bad in NB. My father lives in Wantagh right off of Jerusalem and I still get solid speeds. Just as good as his Droid X2.
Good luck with the Rezound. It's a sweet phone and VZW service is great, just really expensive compared to Sprint. See if SUNY Students get some kinda discount from Big Red. More often than not, there is some sort of price break offered.
I had Verizon before I switched to Sprint in June...Their service is great. I get a 19% discount through my job, and they said they'll put that back on for me once I activate the phones. Nice to get $30 off a month, makes it a bit more reasonable, plus all of Nassau County is 4g enabled. Suffolk County is still only 3g though, which is a bit of a bummer, but w/e....I'm not there that much.
I'm going to give them a call tomorrow and see if I can work something out with them. With full bars of 3G it takes, literally, 1.5-2m for my Facebook home page to load. It's beyond abysmal. Add to that the fact that 4G is listed on their map as everywhere in my town (and yet I've been able to get one bar of it one time anywhere around here) it is useless.
I have no problem handing my phone over, I just want out (especially since Rezounds are $.01 right now ). We'll see, I s'pose.
Evo4gLI said:
I had Verizon before I switched to Sprint in June...Their service is great. I get a 19% discount through my job, and they said they'll put that back on for me once I activate the phones. Nice to get $30 off a month, makes it a bit more reasonable, plus all of Nassau County is 4g enabled. Suffolk County is still only 3g though, which is a bit of a bummer, but w/e....I'm not there that much.
Click to expand...
Click to collapse
When i was talking to one of the business sales reps last year, he mentioned that LI east of Rte 110 should be LTE enabled by Q1 2012. Not sure how accurate that info is, but that would be great to have it so quickly.
Evo4gLI said:
I had Verizon before I switched to Sprint in June...Their service is great. I get a 19% discount through my job, and they said they'll put that back on for me once I activate the phones. Nice to get $30 off a month, makes it a bit more reasonable, plus all of Nassau County is 4g enabled. Suffolk County is still only 3g though, which is a bit of a bummer, but w/e....I'm not there that much.
Click to expand...
Click to collapse
I haven't had any problem either. I get a pretty fair discount so I can't complain.
Just got off the phone with a retention supervisor and they could not wave the ETF due to data speeds because there was not any guarantee of speed in the contract. I have 15 months left on my contract and I've been with them for 4 years. I am switching to Verizon because it is a lot better in my area. They did offer me a one-time $25 credit but i refused it out of principle. They should let people who want to leave go when they KNOW they cannot compete with verizon. Slowly Verizon will slow down from overuse and the system will balance. Contracts are evil /rant
Just got off the phone with a retention supervisor and they could not wave the ETF due to data speeds because there was not any guarantee of speed in the contract.
Click to expand...
Click to collapse
Yes there is, the contract guarantees 3g speeds between 600kbps and 1300kbps when you are within sprint's coverage area. Call back and speak to another retentions rep, or email [email protected] with your situation, and you will get a callback from a rep from his office within 48 hours.
sitlet said:
Yes there is, the contract guarantees 3g speeds between 600kbps and 1300kbps when you are within sprint's coverage area. Call back and speak to another retentions rep, or email [email protected] with your situation, and you will get a callback from a rep from his office within 48 hours.
Click to expand...
Click to collapse
I too do not want to "rip-off" sprint but this applies to anywhere where the coverage map says I get coverage, correct?
Sprint just cancelled my services ETC free due to excessive roaming.....go figure.
Sent from my PC36100 using XDA App
slimno19 said:
Sprint just cancelled my services ETC free due to excessive roaming.....go figure.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
So what network are you on now? You still have the pc36100 tag.
Sent from my htc evo using tapatalk
sitlet said:
Yes there is, the contract guarantees 3g speeds between 600kbps and 1300kbps when you are within sprint's coverage area. Call back and speak to another retentions rep, or email [email protected] with your situation, and you will get a callback from a rep from his office within 48 hours.
Click to expand...
Click to collapse
Can you provide a source for this? I am getting 2-8 kilobytes per second where i live using sprint. I am already up to 66 gigabytes of roaming data this month (and 30 last month) so I'll probably get kicked soon anyway, but it'd be nice to get out faster. I've called them complaining and trying to get out etf free 3 times and I dont think one more call is going to help without the exact quote. Thanks a bunch.
So I put in a ticket about the network because I was getting around 60kbps.
Well Long be hold the tech i talked to to open it said well there might be a problem.
So I get a call today and they said they changed a few things and it should be better. It is not. I am Still getting 70-80 kbps.
And the lady told me the network is supposed to give me speeds of 77kbps down and 300 something kbps up... She said that when i told her my data speeds....
SO they admit they do not offer 3G. But instead are only a 1X company.
I tried to explain to her what the minimum 3g speeds that are required to call it 3G and she said my information was wrong.. So i though 600kbps were required for it to even resemble 3G speeds....
Well Guys seems likes 77kbps download is what you are SUPPOSED to be getting... what a waste of 15 minutes on that last phone call.... -.-
*starts to look at wifi tether more* Shove it Sprint...
Sprint is pretty much garbage when it comes to data speeds. I get 33kbs during peak hours of the day and 60kbs during the rest of the day/night. Reasons why I want to switch to Verizon. Higher prices but they have the fastest speeds and the best phones. And if I join under my wifes Verizon contract I'm grandathered into unlimited data which is great. Only issue is the overpriced early termination fee. Anyway morale of the story sprints network is crap.
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Yea Sprint sucks as far as data speeds,but the only reason i went with them is the great unlimited plan,but then again what good is unlimited if you can't even surf the web or make phone calls and messages.I used to be with Verizon until they started to overcharge me,i had $1200.00 bill the first month i was with them,i called and they gave me crap about it,so i returned my phone and told them to stick it where the sun don't shine.They have a great service,but the pricing sucks,they are way too expensive.
Well since that rep was obviously wrong about what speed 3g is, I would call back and open another ticket. Not sure what good that'll do though.
Seems like it's hit and miss with data for some people. I get around 700 down and 300 up. I think that's normal 3g
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Welcome to the "now network". I haven't gotten above 100kbps since October of 2009.
Would it be worth flashing a different radio? I don't think all radios work as well on all areas, so maybe flash an "older" radio and see if it is a better fit for your area. I think we can all agree the network isn't the cream off the crop, but there are other factors at work depending on your geographic area.
JB
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I switch the the 3G roaming on verizon PRL.. it was pretty much 200 max for me. prolly around 90 kpbs on average.
Now im getting over 1Mbps with verizon easily, over 600 at peak times.
I call BS on that sprint Rep the contract guarantees minimum speeds of 600 kps up at peak timesmax 2.5mb it written right on my contract and is grounds for etf free termination if u don't get those speeds 70% of the billing cycle I consistantly get 1+ mbps daily and my slow speeds are 500- 800 kbps email Dan Hesse and give him the reps Id number
jmboulware said:
Would it be worth flashing a different radio? I don't think all radios work as well on all areas, so maybe flash an "older" radio and see if it is a better fit for your area. I think we can all agree the network isn't the cream off the crop, but there are other factors at work depending on your geographic area.
JB
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Wont help. You cant get more speed out of a tower thats already maxed out.
-EViL-KoNCEPTz- said:
I call BS on that sprint Rep the contract guarantees minimum speeds of 600 kps up at peak timesmax 2.5mb it written right on my contract and is grounds for etf free termination if u don't get those speeds 70% of the billing cycle I consistantly get 1+ mbps daily and my slow speeds are 500- 800 kbps email Dan Hesse and give him the reps Id number
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That actually sounds like something to look into.
Do you have any links to where guaranteed speed rates are explicitly stated?
Also, how are you all getting your kbps?
thats abysmal. now i feel lucky that im getting the 1.8mbps i am getting now. sorry to hear you speeds are so bad
xNotta said:
That actually sounds like something to look into.
Do you have any links to where guaranteed speed rates are explicitly stated?
Also, how are you all getting your kbps?
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Its in my hardcopy of my contract in the fine print area never checked online but its there in black and white, you are paying for a service, and paying and extra $10 for premium data which means you should get a reasonable speed on that data I know a bunch of ppl have already used it as their "out" from sprint luckily I don't have these issues. I honestly can't complain about my service or how well the csr's are, try dealing with vzw a few times you'll wanna go homicidal, I had a vzw phone's LCD die a week after I bought it, the phone had a teeny tiny scratch from being in my pocket with keys one time, they made a huge ordeal about replacing the phone and I had paid retail for it off contract. The scratch was so small u couldn't even notice it without really looking hard, the Rep was really trying to get out of replacing the phone, it took me 3 hrs in the store dealing with 3 reps a manager and 5 ppl on a phone call to get it replaced for a manufacturing defect over a minuscule scratch. I seriously wanted to jerk someone over the counter and force feed them the phone, had an issue with one of their data cards not updating online properly as well got a 200$ overage and the online info was still showing I has 2gb of data available, the phone Rep blamed me for not keeping track of my usage saying their software wasn't accurate only an estimate, that was 5 hrs on the phone and several swear words.later before I got it credited back, needless to say I won't ever deal with vzw again they are overpriced and employ some of the worst csr's on the planet. Sprint however everyone I've dealt with has been more than willing to bend over backwards and do a dozen backflips to keep me happy, att tmo vzw have the worst customer care ever all they give a $#!t about is your $$$ and their marginally better service isn't worth being treated like you owe them something when you've already given them your wallet
We are legion, for we are many.
cmsjr123 said:
So I put in a ticket about the network because I was getting around 60kbps.
Well Long be hold the tech i talked to to open it said well there might be a problem.
So I get a call today and they said they changed a few things and it should be better. It is not. I am Still getting 70-80 kbps.
And the lady told me the network is supposed to give me speeds of 77kbps down and 300 something kbps up... She said that when i told her my data speeds....
SO they admit they do not offer 3G. But instead are only a 1X company.
I tried to explain to her what the minimum 3g speeds that are required to call it 3G and she said my information was wrong.. So i though 600kbps were required for it to even resemble 3G speeds....
Well Guys seems likes 77kbps download is what you are SUPPOSED to be getting... what a waste of 15 minutes on that last phone call.... -.-
*starts to look at wifi tether more* Shove it Sprint...
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this is an example of when a rep doesn't know what they are talking about and trying to just close the issue...
refer them to the site next time..http://shop2.sprint.com/en/stores/popups/compare_data_speeds_popup.shtml
It's unfortunate your speed is THAT bad, I think the area has a lot to do with it.
In Chicago suburbs (where I'm located) I see consistently about 1 - 1.5Mb down regardless of where I'm at. Maybe this market is more competitive?..
There are typically changes to the contract that could allow you to get out of your contract without paying an early termination fee if that was something you were interested in. Normally there are posts with that information any time there's some sort of change to terms, and considering you never technically signed those new terms it can be used to break your contract free and clear.
What's the best way to test speeds on your phone?
Just ran test and got 834 kbps down and 576 kbps up.
Speedtest app or tether and run speedtest.net from your browser there are a few apps but i find speedtest.net mobile to be more accurate than the others I tried
We are legion, for we are many.
I used the speedtest app. And the lady refused to tell me who she was or her I'd stating she did not have to. And yea I assume its mated out cause even at 4 am I get about 400 kbps during that time. And I tried to explain to her about the data rates and that she said it was normal and kept referring to the upload.
I told her the upload was fine but the download was in the 70kbps. At its fastest and she kept referring to the upload being fine. I was like wtf.. I got no where with her. And it was a pain in the ass. It pissed me off how blatantly she OS stupid. For their sake I hope they were told to deflect it because if their techs are calling and not knowing about the systems it would be rather sad..
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Also guys I coined the
Now DialUp Network
term for Sprint......
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cmsjr123 said:
I used the speedtest app. And the lady refused to tell me who she was or her I'd stating she did not have to. And yea I assume its mated out cause even at 4 am I get about 400 kbps during that time. And I tried to explain to her about the data rates and that she said it was normal and kept referring to the upload.
I told her the upload was fine but the download was in the 70kbps. At its fastest and she kept referring to the upload being fine. I was like wtf.. I got no where with her. And it was a pain in the ass. It pissed me off how blatantly she OS stupid. For their sake I hope they were told to deflect it because if their techs are calling and not knowing about the systems it would be rather sad..
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They are required to give you their first name and Rep ID# that lady obviously didn't know her ass from her head or she's just a douche bag, with her refusing to give her info and her asking for your account info I'd be worried she'd try to steal my identity or use my ss# for unscrupulous reasons, just seems fishy to me. I hate when I have to call about a financial situtation and I get connected to an outsourced foreigner in God knows where and they are asking for all my personal info, I'm always afraid I'm gonna end up owning a house in India or something
We are legion, for we are many.
-EViL-KoNCEPTz- said:
They are required to give you their first name and Rep ID# that lady obviously didn't know her ass from her head or she's just a douche bag, with her refusing to give her info and her asking for your account info I'd be worried she'd try to steal my identity or use my ss# for unscrupulous reasons, just seems fishy to me. I hate when I have to call about a financial situtation and I get connected to an outsourced foreigner in God knows where and they are asking for all my personal info, I'm always afraid I'm gonna end up owning a house in India or something
We are legion, for we are many.
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she had a country accent. she said upload as *fload* I was like wth i didn't understand her until she said get on another phone and run a speedtest* that is when i new what she was talking about.... But seriously she knew nothing about her company or w.e it was bull****! Now the first tech actually said something may be wrong. they didn't give a time frame but admitted something may be wrong. I was pretty cool with that but when someone is blatantly ignorant that is bull****.