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[Q] Warranty exchange t-mobile , not purchased T-mobile

I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks

Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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I bought it from a third party not T-mobile , there will be no record.

ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.

I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
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Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
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ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I bought my from Ebay and exchanged my no question asked. Just give a try first.

Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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I agree. You should definitely call and say it's your phone.
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I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks

I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
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If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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Ok Great . Thanks for all the reply's. Calling them now...
will update post

jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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I never had a warranty the phone comes with a one year warranty I thought

nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
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The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant

Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow

I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
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Have you used the phone at all on your account?
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mikel719 said:
Have you used the phone at all on your account?
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yes for a week

They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
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Has anyone figured out the 2.2.1 update issue?

Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
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hammer4203 said:
Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
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I just got a new replacement phone today from UPS. Got it this morning and still waiting for the update.
My first one update within hours of me turning it on.
I'll let ya know if I don't have it by tomorrow.

Amazing how quick my wife and I all if a sudden get the update when I tell them I am gonna return the phones and cancel the agreement! But I know why the update didn't come when it was suppose to. The imei was not correct in the system. The last rep got tech on the phone and said check the imei and sure enough it was not changed.
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hammer4203 said:
Tmo tech is lost as to why some phones just aren't receiving the update. Is rooting the only way?
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Just in case it was overlooked, have you tried the checkin?
open the phone app and type:
*#*#2432546#*#*

Warranty problem with GumMobile [SOLVED]

Hi guys, i buyed these beauty from gum and the invoice i received from them is without a date.
The problem happened to a friend of mine, that needed to send the phone to Samsung repair center, but they didn't accept it because in the invoice there is not a buy date.
I send to these guys 2 mail regarding these, but no reply from them and its very annoying.
I really hope to don't have to use Samsung repair center for any reason in the next month, because can be a problem in Italy and in others country i think.
Dunno if is normal for them
..but all the invoice use to have a date for warranty issue.
The only thing that they put in the invoice is the order no. that isn't of any help ofc.
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Hmmm mines from there ill email them

No date into your invoice also?
Let me know if they reply to you because after 2 mail and 3 days no reply at all.
I think i never buy from them again...not a real good customer service....
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Ive had top notch customer service. I've emailed them as mine is the same. Ill let you no when they reply

Had a reply within 10 mins with a new invoice attached that now has the date on it,

Jesus dude, can you speak English?
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roharia said:
Jesus dude, can you speak English?
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Jesus dude do you realize this is an international forum, and the OP's English is decent enough to understand?

Ok got the invoice after the post here on xda....THAKS XDA LOL and sorry for my english
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hd2 donor

I have an hd2 that i am not needing anymore. it worked fine last i played with it, but it's been sitting a while and will now not boot...but i'd like to donate it just the same, i'm sure it's just that stupid not being able to charge while off thing. if interested pm me and we'll figure it out, i have no money to pay for shipping but i suppose a prepaid envelope or something along those lines would work.

Pm sent!
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Very generous but I'm sure someone closer to home will appreciate it to much cafuffle shipping to UK
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PM'ed (my sister lives in the US)

First to post gets first dibs, unless the community feels it should it should go to someone specific.
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I'll take it, just lost a phone here so I could use one

PM'ed you this morning
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JieeHD said:
PM'ed you this morning
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Nah, I think OP is getting headache to choose ...lol

Orangekid got it he was the first to send a shipping label. Sorry to everyone else. Maybe when I upgrade ill gift my 3evo lol
sent from my 3devo of DOOOOOOM!!!

unbreakablestix said:
Orangekid got it he was the first to send a shipping label. Sorry to everyone else. Maybe when I upgrade ill gift my 3evo lol
sent from my 3devo of DOOOOOOM!!!
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You should have mentioned the "first to send a shipping label" part.
Anyway. Have fun with your 3evo.

Yeah, sorry. I made it sound to simple lol it just came down to the shipping label.
sent from my 3devo of DOOOOOOM!!!

Just some [Q] about T-Mobile.

I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
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I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.

nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.

Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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should be
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j0e_ahm said:
Also would it be free for a warrenty exchange?
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Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.

They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.

Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
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Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Lol too funny!!!
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Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
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