http://www.samfirmware.com/WEBPROTECT-i8700.htm
Just installed the 4 files from 2010 November CSC_Cetus_Europe_I8700XENJK1
This is the Dutch i8700 Omnia 7 files. Phone is unbricked. Wondered if the first one CSC_I8700DTMJJ6 was for UK.
This what I put on my email to expansys.com:
Product is 100% faulty. WP7 constantly crashes, reboots, apps fail to install , load etc. Updated WP7 via Zune to Nodo. Then free apps would install but paid apps won’t. At one pont Zune (PC software) wouldn’t connect to Omnia 7 Tried soft resets, hard resets, system recovery from Zune. Then Phone bricked. Managed to unbrick using:
http://www.winrumors.com/got-a-bricked-samsung-omnia-7-windows-phone-heres-the-fix/
Still very very unstable and unusable. The ambient light sensor doesn’t work automatically. Outlook crashes all the times, Marketplace often doesn’t load up. EU Wonpro adaptor plug is faulty. Phone was set up in Deutsche with T-Mobile DE, Vodafone DE and E-Plus De settings. German booklet etc.
I have spent 9 hours dealing with this nightmare. I would like a full refund please
I will never touch Samsung again. They were the only company that wrote firmware which caused Windows Phones to brick during the initial February 2011 update to the WP7 updater.
I believe the issue lies with MS rather than Samsung. Yes, Samsung wrote the firmware, but MS wrote the software and dictated the update method.
There weren't many Samsung phones effected (proportionally) in the scheme of things. In your event the carrier who transmitted the data, or the manufacturer (Samsung) ought to be held to account and supply you with a new phone.
You have my sympathies (not that they hold much currency). I've had no problems with my O7, and have nodo'd it using the cut off network mthod.
Sent from my OMNIA7 using XDA Windows Phone 7 App
Thanks matey. I ordered the 16GB EU from eXpansys on Tuesday and it turned up yesterday at about 2.00pm. I had the HTC HD7 from launch day until I sold it in January. My only phone is an overclocked Palm Pre and I gave away an unbranded HTC Desire to my dear old mum.
These are the things I liked about the Omnia 7:
1. Cool looking with gorilla glass front and aluminium back door.
2. 16GB of NAND storage.
3. Super AMOLED display. My dad has the Galaxy S.
4. The price looked good. £329.99 sim free (unbranded).
I think I just got a lemon. The HD7 was flawless (apart from the well known Marketplace sometimes crashes when loading bug). Anyway there's nothing wrong with my Pre. I'm returning the Omnia 7 for a refund.
From your OP, it looks as though you've told the vendor that you've installed a firmware that wasn't deployed by the normal update mechanism.
I suspect in doing so, you've violated your warranty which may well hamper your attempt to get a full refund.
I don't think so. I updated 7004 to the February 2011 update via Zune. I then updated 7008 to 7390 NoDo. I was still getting constant instability I then attempted (after many soft resets and hard restore) to do a full recovery via Zune. The Phone froze halfway through the process.
The Phone had the put USB cable on the screen. I attempted to run system recovery but it wouldn't work.
I then put the Phone in download mode and installed a 7004 from samfirmware.com. I tested it. The Phone boots up but is still ultra unstable. It is a Lemon (that means a DOA or faulty product). I am entitled to a full refund. The company is UK based and listed on London Stock Exchange. I got in touch with them later a few hours after I received the Phone.
If anything eXpansys and Samsung owe me not just a full refund but the cost of 9 hours of my time trying to fix this handset. The phone was faulty out of the box. I tried everything to fix the software side of the phone. I suspect there is a hardware problem. Maybe loose soldering on the circuit board or the NAND chip. Who knows. I'm not opening the case. It's not my problem. I'm back on my Palm Pre.
Related
Hi Folks,
I bought the Shift yesterday and after installing the critical Vista updates from Windwosupdate the two buttons for opening the com Manager and changing the screen resolution didn't work anymore . I decided to reset Windows to its factory defaults and it worked again. But after reinstalling the Updates once more I had the same Problem like before. A call at the HTC Service Phone ended totally ridiculous with the guy at the telephone telling me, that I will have to wait for a update from HTC which will come whenever he didn't know or to make a hard reset.
Does anyone know how to solve this problem or know where to find the softwarepaket that handles the two buttons to try a new installation?
Thanks in advance
Toby
You can re-install the Shift control centre using the exe file in c:\program files\htc\control\setup.exe.
I've installed all updates, including SP1 and everything on mine works fine -- although the SD reader can be tempermental.
Hi guys! bought mine last May 9 in Singapore, last night I discovered a dead pixel on the lower left of the screen. I intend to return the unit as per warranty, i can return it within the first 14 days after date of purchase. I love this device, its a waste, I have to wait for another unit again.
the dead pixel policy strikes again... tehnicaly speaking you have a jammed sub-pixel and that isn't covered by warranty unless htc directly expresses that it's devices are guaranteed to have no dead pixels at all (and .. they don't). the international warranty legislation for lcd pannels say that you need to have at least 3 dead (or always lighted) pixels (or 12 subpixels) in order to qualify for a replacement or to have at least 5 dark pixels (or 15 subpixels) in order to get a replacement. this rules varry from product to product but i recomand you that when you send the unit back, just tell them you don't like it or... the battery life is crappy or anything else. Good luck with this.
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob
I got my phone from Expansys a few months ago.
I've been trying to install Mango 7720 using the instructions in this thread. Having seen so many people say they did it no problem on their Omnia 7, I decided to give it a go.
I had NoDo on my phone, and during the update to 7712 the update failed, claiming I had removed the USB cable. I didn't and I still have no idea why it failed. Anyway, after thinking my phone was bricked, I managed to get it back to life by installing a stock ROM ("XXJL3 RETAIL UNITED KINGDOM") and I've now updated it through Zune 4.7 back to NoDo.
Now about 8 or 9 times out of 10, my phone fails to start up. If I have it running only on its battery, the phone switches itself off a second or two after I turn it on (while the "Samsung Omnia 7" screen is showing). If I have it connected to the PC while I turn it on, it gets stuck in an infinite loop where the white "Samsung Omnia 7" logo is displayed, the screen goes black (presumably phone reboots itself) and then the logo is displayed again.
Any help anyone can give would be greatly appreciated. I really don't want to have to buy another phone.
Details from "about" below:
OS version: 7.0.7392.0
Firmware revision number: 2424.11.2.3
Hardware revision number: 3.15.0.4
Radio software version: 2424.11.2.2
Radio hardware version: 0.0.0.800
Bootloader version 5.2.1.4
Chip SOC version: 0.36.2.0
I have the same problem
but it was nodo 3 months ago and now it is the same problem looping and stuck in omnia 7 logo
I post too many thread in a different forum Unfortunately no body give a good answer
if you have any news please post because I need the solution
did you guys install that KC3 update from samsung?
When i had that installed it would cause my phone to get stuck in the reboot loop (boot > logo > boot > logo) when attempting the mango update. I had to re flash my phone for the mango update trick to work.
You are NOT alone!
This is a very similar issue to what it won't boot but stays looping on "Samsung Omnia 7" when tried to restart the phone.
To pull the battery out for about 10 minutes then it will start once but issue still remains.
This issue looks like happens on all versions of ROM and Mango.
As far as now, I don't see any solution yet.
I sent my phone to Samsung for repair. I got it back yesterday and it looks like they have installed the Orange France software on it despite my phone being a completely unbranded version.
Not only that, but the issue is persisting. All I need to do is browse to any sort of resource intensive website and the phone will crash.
From my experiences, Samsung has the worst service in the world. Not only the cell phones, but also other electronics.
I feel sorry for myself that I bought the Samsung Omnia 7.
motherboard failure?
i have the exact same problem as you, my phone will restart by itself for no apparent reasons... even simple task like browsing also will restart...
at first i use as it is...but when i try to update to Mango Beta, the phone goes into infinite loop, cant even hard reset
so i took it to the service center and they told me is motherboard failure. Changed a new one for me and now my phone didnt even restart once... i use it for few months without even switching off....
jyusa said:
From my experiences, Samsung has the worst service in the world. Not only the cell phones, but also other electronics.
I feel sorry for myself that I bought the Samsung Omnia 7.
Click to expand...
Click to collapse
Confirmed.
My first Omnia7 turned on once, then rebooted and went in the loop since then. Being the first week it was available there were no threads in forum, local support personnel didn't even know what phone it was and obviously had no battery to try to replace. So I had to send it in for warrany repairs, at my shipping expenses. Came back after 3 weeks.
But I'm still thinking it has to do with the battery, sometimes it's still acting up and the battery shows it's empty even if it's not
Try Windows Phone Support Tool. It won't make any harm.
Sent from my OMNIA7 using Board Express
andycted said:
Confirmed.
My first Omnia7 turned on once, then rebooted and went in the loop since then. Being the first week it was available there were no threads in forum, local support personnel didn't even know what phone it was and obviously had no battery to try to replace. So I had to send it in for warrany repairs, at my shipping expenses. Came back after 3 weeks.
But I'm still thinking it has to do with the battery, sometimes it's still acting up and the battery shows it's empty even if it's not
Click to expand...
Click to collapse
How and where did you send for Omnia 7 warranty repair?
Thanks in Advance.
My Omnia 7 picked up the Samsung update in August and I'm absolutely convinced that this is the cause of my device's crashing/booting issues, but I'm open to persuasion from anyone who has experience otherwise. I'd not had any instability until this update got applied but ever since it's been an absolute nightmare.
Whenever it crashes and reboots itself I'm also covinced that it's got something to do with attempting to retrieve data or access one of the radios, because it always seems to be when an app starts an attempt to retrieve data (e.g. IE or Twitter, etc.)
Since getting Mango yesterday (despite it refusing to boot on nuerous occassions during the update process!!) my about screen shows the following;
OS version: 7.10.7720.68
Firmware revision number: 2424.11.8.5
Hardware revision number: 3.15.0.4
Radio software version: 2424.11.7.2
Radio hardware version: 0.0.0.800
Bootloader version: 5.8.1.9
Chip SOC version: 0.36.2.0
I'd be interested to know if anyone's tried replacing the battery or even the storage card to try and fix this.
I should be getting a HTC Titan when our corporate contract is up for renewal next month, and I'm planning on rolling back the Omnia 7 to a pre-NoDo image to see whether the issue continues or not, anyone else tried anything similar?
dbooth2 said:
My Omnia 7 picked up the Samsung update in August and I'm absolutely convinced that this is the cause of my device's crashing/booting issues, but I'm open to persuasion from anyone who has experience otherwise. I'd not had any instability until this update got applied but ever since it's been an absolute nightmare.
Whenever it crashes and reboots itself I'm also covinced that it's got something to do with attempting to retrieve data or access one of the radios, because it always seems to be when an app starts an attempt to retrieve data (e.g. IE or Twitter, etc.)
Since getting Mango yesterday (despite it refusing to boot on nuerous occassions during the update process!!) my about screen shows the following;
OS version: 7.10.7720.68
Firmware revision number: 2424.11.8.5
Hardware revision number: 3.15.0.4
Radio software version: 2424.11.7.2
Radio hardware version: 0.0.0.800
Bootloader version: 5.8.1.9
Chip SOC version: 0.36.2.0
I'd be interested to know if anyone's tried replacing the battery or even the storage card to try and fix this.
I should be getting a HTC Titan when our corporate contract is up for renewal next month, and I'm planning on rolling back the Omnia 7 to a pre-NoDo image to see whether the issue continues or not, anyone else tried anything similar?
Click to expand...
Click to collapse
I have the same issue.
I have tried everything including battery change, rolling back versions... could not resolve it. My research found that I'm not alone. I'm waiting for Samsung UK to reply my service request now. Unfortunately, I'm in U.S.
fishfingers said:
I sent my phone to Samsung for repair. I got it back yesterday and it looks like they have installed the Orange France software on it despite my phone being a completely unbranded version.
Not only that, but the issue is persisting. All I need to do is browse to any sort of resource intensive website and the phone will crash.
Click to expand...
Click to collapse
I sent it for repair again and got it back today. This time, they have installed the T-Mobile UK software on it. I don't understand why they can't just put the unbranded software on my phone....
I've had this problem a lot in the past month, at first it started happening after trying to update from nodo to mango beta (via legit developer method) I got stuck in the boot loop and it was a real pain to get it updated. Throughout my use of Mango beta it would crash quite a lot, but it seemed to be getting more frequent.
I was hoping it was more of a bug with the OS than the firmware/phone. However, after updating to Mango 7720 the problem seems to have got even worse.
It crashed a lot during the update process. And now it's a real struggle to get it to turn on. I have the exact same firmware and bootloader as Dbooth and the same problem
I've submitted a repair with samsung.
*EDIT*
I've just done some testing and it seems that my phone barely crashes without a sim card in it. So I'm going to reflash to an old Orange UK Rom and see if it fixes it. I know I updated to a generic rom, hopefully this is what is causing the problems for me.
Fishfingers, how long did it take for samsung to repair your phone?
Also, I'm guessing they just repaired the faulty part, and not a new phone. I've heard that it is something to do with a motherboard issue.
Well the worst has happened...
I have been running a DVP since March w/o any major hassles. Updated to NoDo fine, updated to Mango Beta (legit) fine, updated to Mango fine...
Then last night I wanted to setup my old phone to tether so I took my SIM out and when I put it back in the DVP it wouldn't boot - it was stuck at the logo screen.
I took the battery out and tried a couple of times but it never got past the Dell logo screen.
So having my restore points backed up from previous upgrades I decided to revert back to my previous restore point. I turned it on holding down the volume/camera button and Zune saw it no problem. I began the restore and it got to 49% then gave me an error saying it could no longer communicate with my device! So I started the process all over again and then it gave me a error stating that there is no restore point available!
Luckily I had a backup of my restore point, so I tried again but now Zune is stuck at 0% trying to restore!
Anyway I contacted Dell last night via their website but haven't heard back yet. The problem is that I purchased the device in the USA but I live in Australia so no local customer support! If I don't hear back from Dell soon does anyone have any direct Dell customer service email addresses I could try?
Thanks!
I have same issue! And I can't solve it anymore...
Have you tried to restore your phone with an oldest version of Zune before the mango update for exemple?
No I haven't... I no longer have the phone in my possession.
I contacted Dell and managed to get them to take a look at it (I'm in Australia so not officially supported under warranty). They think that it may be hardware fault with communication port. Anyway it is going to take a few months before I get a replacement model...
OK!
Can you tell me how you contacted them?
I tried many times but I have some trouble, DVP is not supported in France and the US support told me to call Germany support....
Any updates?
I know this is a really late reply, but I have the same problem with my DVP and even used this thread to "unbrick" it for no fault of mine. Had the problem reoccur 2 days later. Same old, same old, for no reason, out of the blue. Did the same things again to restore and took a backup of the entire phone this time using the "WP7 Easy Backup Tool" after installing all the apps. And last night my DVP died again (again 2 days after the last restore). So I'm doing the restore for the third time now and have no idea what the local (India) Dell Service guys will say about it, coz the phone was bought in the US (but it's been less than 5 months, still under warranty there for such things I guess.
Can you please tell me what happened with your respective countries and if you managed to get your phone replaced at all?
Thanks a million!
alienne said:
I know this is a really late reply, but I have the same problem with my DVP and even used this thread to "unbrick" it for no fault of mine. Had the problem reoccur 2 days later. Same old, same old, for no reason, out of the blue. Did the same things again to restore and took a backup of the entire phone this time using the "WP7 Easy Backup Tool" after installing all the apps. And last night my DVP died again (again 2 days after the last restore). So I'm doing the restore for the third time now and have no idea what the local (India) Dell Service guys will say about it, coz the phone was bought in the US (but it's been less than 5 months, still under warranty there for such things I guess.
Can you please tell me what happened with your respective countries and if you managed to get your phone replaced at all?
Thanks a million!
Click to expand...
Click to collapse
You know that probably could be the SD card being bad. I have a HTC HD7 that is doing that when it boots up and through some testing on the HD 7 I found out the sd card is bad. Try putting a new sd card and then reflash the unit. Good luck.
It's funny that all other WP7 handsets that I know of have a key combo for hard reset. With the DVP you actually have to replace the card and reflash it. Thank god someone took the time to post the DVP unbricking thread, because otherwise anyone with a dead SD card would be outta luck.
I'm not entirely sure what this guy is experiencing is a dead SD card, though. Every time I've booted a Windows Phone with a SD card not installed or not seeded correctly, it always booted to a "cannot read storage card" screen.
I just experienced that with a hd7. As any storage device ex hard drives, sd cards, ssd ... they all have potential to go bad in many ways. Bad sectors is one or just doesn't physically turn on anymore , which is what you were describing. Hey technosquid thanks again for the dvp rom you helped me in the other thread.
Technosquid said:
It's funny that all other WP7 handsets that I know of have a key combo for hard reset. With the DVP you actually have to replace the card and reflash it. Thank god someone took the time to post the DVP unbricking thread, because otherwise anyone with a dead SD card would be outta luck.
I'm not entirely sure what this guy is experiencing is a dead SD card, though. Every time I've booted a Windows Phone with a SD card not installed or not seeded correctly, it always booted to a "cannot read storage card" screen.
Click to expand...
Click to collapse
I just don't get how dell could miss that. It's a vital way to "rescue" your phone if you somehow mess it up. Dell should just stick to computer hardware.
I just grabbed a Brand New Sealed Samsung Focus for rogers, unlocked it to use for Bell Canada. Before I even put my Sim card in I plugged it into Zune and did the updates, had like 4 or 5 updates and I'm finally on the most recent one.
Put My sim card in, punched in the unlock code and started to setup my gmail, hotmail and downloading my apps after I setup my APN for data usage. ........ Crash reboot, crash reboot, basically I can use it between 30 seconds to 20 mins straight before it reboots which is very frustrating. I called Rogers and they said they will send me a new one, I'm not sure if they'll actually do this so crossing fingers here.
Now I've NEVER used any memory cards on the device and I"m in process of restoring the phone back to original firmware by using Zune and I keep pressing Restore, do you folks have any other suggestions? It still has all the protective film on it, this is my first Windows Device and I'm regretting it.
4mynikka said:
I just grabbed a Brand New Sealed Samsung Focus for rogers, unlocked it to use for Bell Canada. Before I even put my Sim card in I plugged it into Zune and did the updates, had like 4 or 5 updates and I'm finally on the most recent one.
Put My sim card in, punched in the unlock code and started to setup my gmail, hotmail and downloading my apps after I setup my APN for data usage. ........ Crash reboot, crash reboot, basically I can use it between 30 seconds to 20 mins straight before it reboots which is very frustrating. I called Rogers and they said they will send me a new one, I'm not sure if they'll actually do this so crossing fingers here.
Now I've NEVER used any memory cards on the device and I"m in process of restoring the phone back to original firmware by using Zune and I keep pressing Restore, do you folks have any other suggestions? It still has all the protective film on it, this is my first Windows Device and I'm regretting it.
Click to expand...
Click to collapse
First, you should not regret it as it's unfair to burn all the forest because of a few dried up branches on a few trees
It might happen something's wrong with the hardware and the latest update just exposed that.
Restoring should fix it. Then you could try updating again. If you can't restore then wait for them to exchange it. If they won't, look for the ROM thread here and flash the ROM and then try to restore.
Good luck!
Hang in there.. I started with and HTC HD7 (T-mobile branded) on FIDO and it also did the reboot thing. I couldn't exactly take it back to the store so i re-flashed it and it worked perfectly after that.
So ya it is likely a lemon in the batch. Just take it back to Rogers and make them replace it.
BTW... I then went with Samsung Focus, Captivate on FIDO too. The Focus had Windows Phone 7 and worked great except for MMS on FIDO.
I am now on Mobilicity and have another T-Mobile HD7. All is good except speaker ( I blame the hardware not the OS).
And now I just picked up the Nokia Lumia 710 from Rogers to use on Mobilicity. Decent little phone for the money ($254.99 off contract price). Just paid for unlock code from Internet and waiting for the email to come in. And it's a Penta Band so no issues on any network.
So WP7 is a great OS with better things to come (Apollo OS).
Got a Brand New Unit from Rogers, selling it for $200. No more windows phones until the Lumia 800/900 is out in Canada.