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I have a UK supplied Touch HD from Orange and it`s going crazy!
Problem 1:
Backlight switches off without warning, touchscreen still responds but obviously you can`t see anything! Multiple hard resets will eventually coax the backlight to wake up, but the delay between power button pressed and the "first buzz" of life is around 20-30 seconds. Started happening when it was about 2 months old. Initially it was infrequent and I put it down to an installed software problem, but now every few hours. Other symptoms include the charging light failing when the backlight fails and there is usually an increase in heat around the case. Strangely however when I use it as a sat-nav and it is permanently charging the backlight never fails. I have tried a new battery, desktop charger, turned off fast-sleep, autolock, light sensor, full reset and removal of all my software and it still does it. Sometimes its OK for 5 days, other times it goes "dark" after 10 minutes.
All ROMs updated to latest versions. NB This started happening with the original Orange installed ROMS
My original solution to the problem was to run bootloader which forced the backlight on, but the long delay between on/off and start means this doesn`t work anymore.
Problem 2:
Screen display appears inverted and mirrored after pressing power button during operation. This is an infrequent problem but may be connected.
I live in Thailand now. HTC Thailand will no doubt take it and charge me $250 for a new motherboard whether it needs one or not. I can`t easily return it to the UK and I just hope somebody somewhere has some ideas?!?
I was just talking to another user with completely bizarre issues. What you are experiencing is totally abnormal. Just to make sure it's not a software issue- what SPL version shows up in your bootloader? Also, what rom are you currently running?
Please read next post
Please read next post
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
jamesmclean said:
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
Click to expand...
Click to collapse
So is the phone working properly again with the factory Orange rom? All I can tell you is that if you want to run the 2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship rom you must have a base SPL of 1.54.0000. Even if you use USPL to flash the rom to bypass CID-locking you still need to upgrade your SPL because the new 1.56+ roms are not compatible with an SPL version less than 1.54.0000. Read the guide in my signature for more information.
I see cRaCKwHoRe is on your case, so your in safe hands. I'll leave it to him.
One suggestion though. Instead of creating new posts and saying 'Read Next Post', why not just edit your first post and state 'EDIT' or 'Update' with new information below. This way thread remains short and easy to follow
Just an idea mate!!
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
jamesmclean said:
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
Click to expand...
Click to collapse
Most virus scanners show a false positive that USPL and HSPL are trojans or viruses. This is based on heuristics and how these utilities work. They are tried and tested and are most definitely safe.
And again I stress that you cannot run a 1.56+ rom on an SPL version below 1.54.0000. Since you are running SPL 1.14.0000 this is why you are having such issues. You need to flash a newer SPL version!
After the hardspl back to original Orange ROMS:
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
I had 2 dark events. I wondered if there could be a problem with the memory card, so I took it out. My reasoning being, after it goes dark and is reset, something was causing it to wait 30 seconds before "smart mobility" and/or buzz (if the screens still alive). When my PC does that its usually because there`s a memory card or external hard drive confusing it. Took out the card and it was OK all night. Formatted the card this morning and had no problems all day.This is a guess, I am an idiot! But the memory card is the only ongoing part of my phone; internal storage and ROMs has been cleared or upgraded every month.I dont doubt my feeble attempts to upgrade to 1.56 and bypass HTC`s no upgrades for Orange handsets policy may have been a significant contributory factor. Interestingly, Orange are actively discouraging purchase of the HD, they have had too many problems with their handsets.
Going to keep the phone empty for a few days, no software, no sat-nav and see if I have any more events. Then I think will read your HARDSPL instructions far more carefully and retry the ROM upgrade. Excellent work by the way!
The odd thing about this telephone (apart from the inversion and mirrored display problem, which still occurs) is that following the nuclear option of total clearance and ROM upgrade/downgrade it will behave for an number of days and then the backlight dies again. It could still be hardware!
Going to keep my eye on things for a few days.
But if anyone else has had these problems with their HD or Orange handset, please tell! Maybe you aren`t crazy! To help this is a list of symptoms:
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Thanks!
Looks like a SPL problem only. It is responsible for the boot events and mismatched display drivers between SPL and the ROM most likely did it. Anyway interested in knowing updates once U flash a new SPL 1.54. and ROM..
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
jamesmclean said:
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
Click to expand...
Click to collapse
That's really unfortunate. Seems you have bad luck, consistently
Most people really like HTC devices. They do actually make some pretty decent stuff. Seems you've just gotten rotten luck.
Taken it back up to 1.56 with Hardspl as suggested. Installed Dutty 3.4. And it worked... For one night! Dead again today. I think now it is a hardware fault. So I suppose she`s off back to HTC and I will have to pay some money.
I have been very unlucky with HTC products. I said before I had to have 4 HTC Hermes, thought it would be interesting to tell what was wrong with them:
1. Orange SPV3100 WM5. First generation Hermes 100, hopeless wifi, buggy, returned to store and refund.
2. MDA Vario 2. WM5 Upgraded radio version, better wifi. Decided it didn`t like being a telephone anymore and the radio died after 3 months. Returned to store.
3. MDA Vario 2. WM5 Factory replacement. Dead memory card reader, didn`t make it out of the store when I went to collect.
4. MDA Vario 2 WM6 (Hermes 300). Working wifi, a much better operating system. A real telephone. Lasted 18 months! 2 weeks ago, complete power failure for no specific reason. Won`t charge or do anything now.
But before Nokia and iPhone customers get too smug. I also had an iphone when they were first released in 2007 (1.02) and that was a bug infested piece of junk as well. Got stolen in Bangkok. I really do miss having to reinstall the OS every 2 weeks! And my brother`s Nokia N95 has spent more time with Nokia than with him. 8 visits to Nokia care.
And now I have a broken Touch HD, probably with a power supply issue!
All these phones have one thing in common. They were (with the exception of the Hermes 300) first generation examples. And just before you rush out and pay big bucks for the latest telephone from HTC or whoever... Think, was this phone ready for release? Or was it just rushed out to keep the shareholders happy?
Think about it...
Hell! finally I found someone with the same problems. But I have bought it just some days ago!! The only thing I have done since then: installing tomtom on my sd-card and setting this gps-signal thing to the value 3000.
when I bought it i tried to run it in the store: after turning on, black screen but still vibration when i pressed some button, so it must have been on. Then it suddenly worked, installed the system, everything perfect. yesterday i installed tomtom, today it probably "died" around 20 times. everything the same like already described, screen messed up, after turning on vibration after 30 seconds, god!
is there anything i can do? i just bought that thing
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Click to expand...
Click to collapse
Sounds like you have the exact same problem as my HD: inverted screen, screen blank but still functioning etc...
http://forum.xda-developers.com/showthread.php?t=520781
I am waiting for mine to happen more frequently before sending it away for service. Otherwise they will just return it if they can't reproduce the problem.
Pretty sure it is a hardware problem. I am in Australia and have the original stock ROM.
We may be onto a new fault here. Just noticed 2 more threads with the same screen issues. My phone has been OK for a few days, but today screen won`t wake up at all. Hooked it up to Pocket Controller Pro and it`s reporting a "microp version mismatch 0" in its dark state. Been checking on other websites and this seems to have been a problem with Touch Diamond previously. There doesn`t seem to be an update for microp firmware. One user tracked it down to a loose connection between screen and motherboard. I don`t know! I just wish it would work!
Any suggestions for MICROP issue?
Currently running Dutty 3.4 with 1.56 Olinex. But this has been a problem long before this ROM version.
Fallen Spartan told me this:
"Have you tried going to Start > Settings > All Settings > System > Power > Advanced and making sure device isn't set to turn off after a period of time?"
Until now my phone works without problems, I will report again after some days
Yup, tried that one. Doesn`t work. You will notice after you end a call, the screen will be dim. This is the warning of imminent backlight failure. It is not power management dependent. My problems with the phone started in Feb. Initially intermittent. Now constantly.
Sometimes the thing will work for a few days for no reason. Only way to guarantee no failure is permanent USB power. Pull out the USB and watch it die, instantly! That`s with the original or the new battery.
New motherboard may be the only solution. But it is worth noting that when I had problems with my Hermes and it had to go back to HTC 3 times, each time a new phone was sent. On the service report "New motherboard" was reported. The guy in the T-mobile shop told me they`re too expensive to repair so it`s easier giving you a new one. They still hold onto the old one for 3 weeks though!
Might try to repair the Touch HD, I still have my Samsung SGH. (It`s very slow!) but I think I will wait for ASUS or Toshiba phones with snapdragon processors. Had enough of HTC and don`t want another iphone.
This is a hardware issue. No if's, and's or but's. It is caused by a disconnection between the screen and the motherboard. A faulty motherboard or a loose / broken connector is the usual culprit. I would say 7 out of 10 times it is due to a loose connector. It is a poor design to begin with and after being dropped or roughed up enough it tends to break or get loose. HTC typically just replaces the motherboard in a warranty repair situation.
If you are lucky and just have a loose connector and are comfortable with opening up the device yourself, you can disassemble the device and re-connect or re-solder the 2 port connector that connects the motherboard with the screen. Of course this will "void" your warranty so I wouldn't recommend doing this unless you are comfortable working on micro-electronics. If your case is the type where it is intermittent and it works sometimes and then sometimes not, then you have a loose connection and it just needs to be reconnected or re-soldered.
I have seen and fixed a couple of these now.
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
Click to expand...
Click to collapse
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
Click to expand...
Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
Click to expand...
Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks
Today out of nowhere, my HD2 stopped responding out of nowhere. It was sitting on the charger and I went to send a text message, then all of a sudden *BAMM* no response.
I tried these things;
- Removing MicroSD HC Card
- Soft Reset
- Hard Reset
- Brightness is on 50%
Basically the problem is;
- Hard Keys work
- Touch Screen does not work at all
- There is no damage whatsoever to the phone.
I was looking around online, and apparently the digitizers on these units are often defective. Now here is my bigger problem.
I imported the phone to Canada via an eBay seller, however I do have the Best Buy receipt for it from when it was actually purchased.
Now the question is, will they honour the warranty going on the terms that I was the person who purchased the device, and lives in Canada?
I don't know if best buy will warranty it, but HTC should if you go to them directly. It has a 1-year warranty through them, and the phone hasn't even been on the market that long yet.
same thing happened to my hd2, but i had a custom rom on it but after i reverted back to 6.5 windows a few days later it started responding again but t mobile was already sending my new hd2
ur touchscreen is dead and u need to replace it
usually it happens when u press the red phone button
I turned on my phone last night, pressed the camera icon in the list of programs and it disappeared and hasn't come back since?????
Then went to the picture and movie tab and pressed the camera tab (both for taking picture and movie) and nothing happens, no camera launches.
I've had the phone sitting in the cupboard for days and it's cold where I live so I wonder if it's possible that the camera hardware has frozen and the icon disappears because the system cannot detect working hardware?
I don't know but my phone is out of warranty and I am worried.
Would flashing a new ROM help do you think?
normally your phone should not be out of warranty yet, since htc offers a 24 months warranty.
and if the camera worked with your rom before, changing the rom should not be necessary, but maybe a radio/rilphone upgrade would help or a hard reset.
Thanks for the reply
I've emailed the local distributor of my phone (bad reputation for replies) who paralell import it from singapore so I might be out of luck.
Done several hard resets and also warmed the phone up to see if the camera hardware was maybe stuck from the cold but no luck.
Tried to burn a new rom (The EnergyRom looked good) and the software keeps complaining that it lost communication with the phone so I can't even do that. Tried 10 times already.
So, I guess I have to wait for the supplier but they said the warranty is only one year.
afaik htc generally offers a 2 year warranty, so they are probably the ones, you'd want to contact about that issue, but before actually sending it to them, make sure to flash back the stock rom, radio and spl.
As I said above, I tried burning a new rom but the software keeps complaining that it loses communication with the phone so I've given up.
Thanks for the suggestions though.
I absolutely agree with Chef_Tony.
You've tried enough to exclude everything. It must be a hardware issue.
I think you can check the production date via the sn below the batt. I would just go ahead with HTC and call them, and NOT your local dealer.
You can also open a ticket online but from my experience that is a waste of time since they will start asking stuff to do and email them again.
HTC provides 24 months of warranty in most areas and the sn will be enough for them to decide if it is warranty or not.
Also do not mention the custom roms as that will void your warranty, even if the issue was there on the stock rom!
So go back to everything stock, everything that you need is in the sticky on the rom page, and give HTC a call.
The ROM is a stock one. I mentioned in my above post that when I tried to burn a new one that the phone lost comms so I never could get a new rom on to test if the camera would come back so I am still stock.
HTC mentioned all the same things you guys did.
Spoke to my supplier, looks like I have to send this back. Damnation!!!!!
Okay, made a few mistakes about trying a new rom but under severe pressure since my father died so I can't comprehend much at the moment.
Will try all the steps later when I am less distressed.
Sellers have gone, phone is worse.
Just to update people, this post can be locked now.
Blue Fly Mobile are gone, nobody can find them. They told me to send the phone back for repairs and when I was just about to, they turned up missing.
Web site is gone, no contact anywhere and I read in many forums about their bad rep.
Camera still gone. Battery may last a day if that. Phone randomly cuts of calls when I make them or when people make them to me.
Looks like I will be waiting for the new Samsung Galaxy Tab 10.1 when it hits OZ as it's better for my eyes.
Now, how to convince my wife that I absolutely need it???
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Had the same, perfect service from HTC.
Got it back in a box that said "im back" .. Took 4 weeks though.
This made my decision to stay with HTC in the future.
Same problem, possible not yet solved
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
My display was soo broken that an firmware upgrade didnt help, not even for a second.
On the repair note (0eu) it said that my screen was replaced.
I had the same problems as in the OP.
Running beter then ever now.
Bashy29 said:
My UK T-Mobile HD2 started this in December 2010, I found that 3 or 4 hard resets got it going, but the next day it did it again so sent to T-Mobile repair center, they stripped it put it back together. No Fault Found. Updated the firmware (well re-installed it as there was no newer version avaialble at the time and sent it back to me.
It worked a treat for 5 weeks then the problem was back. Sent away again, Firmware update. No Fault Found (T-Mobile had now released the 3.14 ROM) so I did get an update this time, again came back working. Even better this time as the new radio version allowed me to run an SD Android Build.
You know where this is going, lasted 3 or 4 weeks, same again, Back to T-Mobile Store, this time I did not try a hard reset prior to taking it in, so they could see the fault, I did one reset in store and the fault persisted as it always did after the first two or three, and then off to the repair centre again.
Its due back in the next day or two, No Fault Found!!! Firmware updated
I guess it will be going back again a 3 to 5 weeks.
Perhaps I should drop an e-mail to HTC to see if they can help.
Do you know what they did to yours, did they replace anything?
Cheers Bashy...
Click to expand...
Click to collapse
No doubt, Tmobile attempts to be helpful. But, I consider HTC, as a manufacturer, to be well-prepared to deal with their own product's issues. If you have these problems repeatedly, I recommend you contact HTC directly. They may send you a new replacement instrument altogether. I had several positive surprises from HTC.
HTC No Longer Repairs HD2
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
HD2 screen not working
They fixed mine on Feb 22, 2011 for free under a warranty. I suggest you do not give them the diagnosis of digitizer is not working. Instead, just tell them the problems you have and let them tell you what is wrong with the phone.
If is going to cost an arm and a leg to fix the phone or a 1 month of outage from cellphone, I recommend you get a new phone from Craigslist or eBay. HD2 are dirt cheap now. Good luck.
hd2 is dead
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
wakedude said:
I know this is an old thread, but I have an HD2 with a digitizer that quit working that I wanted fixed. I just called HTC and was told that they have not been able to find a proper way to fix the phone and that they would not be able to repair it even if I paid them. This came from the customer service manager. Both the service rep and I were left without words. He couldn't believe that this was the response as he has never heard of such a thing. HTC has taken the HD2 out of their repair database. Seems pretty sketchy to me. Obviously they know about the problem and it sounds like they should issue a recall on the product if it consistently breaks on people with normal use and they have no way of repairing it.
Click to expand...
Click to collapse
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard+LCD+digitizer). And it still had problems in the end!
d34thw4lk3r said:
Yep - i'm not surprised. I purposely bought the HD2 to get dual boot setup. Lasted two months and then screen stopped responding when screen locked. Eventually could not unlock at all. I stripped the phone, put in new screen and digitiser and new keypad buttons and then flashed back to original rom too.
GUESS WHAT??? STILL BUSTED.
So you can try many fixes found online, but I reckon once it busted don't waste your money just bin it.
SAD
Click to expand...
Click to collapse
Interested in selling it?
i found a way
detroja said:
The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen. From XDA reviews, I found that changing Radio, WM, or Android ROM do not help.
Solution:
This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.
Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.
HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.
Restore to OEM:
I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :
RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship
Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.
After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.
In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I mentioned to HTC that my battery drains very easily. Promptly (in 2 days), HTC sent me a replacement battery for free. They mentioned that as long as the phone is under warranty, they will replace accessories ONCE for free. I will buy HTC again despite the touchscreen problem.
Immediately after receiving the phone, I installed newest Radio, HSPL, MAGDLR & my first Android NAND [HD2_Core_Droid_Desire_HD_V1.4_NAND_ONLY_LEO1024_TOUS]. The android ROM is rocking even harder straight out of box.
Enjoy.
Click to expand...
Click to collapse
I did it all from sd card and got the rom from tmoble's website..simple once i got it down... if your IMEL# doesent work on current phone use the one on the new phone and download the rom fom tmoble.com ....... you will need 1 exta sd card (do not put in phone) put it in computer and format FAT32 standard......... extract the file you downloaded move the signed ruu file and copy to desktop rename (caps important) LEOIMG.nbh and copy to sd card ance done turn off your phone pull out old sim card put in new one poweron hold volume down...... loader should start... power button to stasrt proccess (takes 10-15 mins) phone will say complete open back cover and hit the master reset..... windows will pop up donezo!!!! i just did it for warranty on my phone with tmoble hope this helps others!
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
takaros666 said:
Hallo!!!
I was having the same problem while i was using sd android but only with the touch
So i decided to install nand
when i set hspl3.03 form mistake and boot the windows 6.5 the touch worked perfect so i moved to install nand android with hspl 2.08 but at the end i was having the same problem
Is anyone know what to do because i am from greece and it is too expensive to send it to replace the screen
Thank you
Click to expand...
Click to collapse
hey dood, i had nand on my US tmoble HD2 touch screen went out, i have a few posts you should follow if you are going for warranty.
i had to download the software from the tmoble website..... You will need an IMEL number for this ...... or go and try to find your stock rom on the interwebs...... have a secondary SD card (not the one in your phone) follow the SPECIFIC steps and drop your new file on the new sd card and replace it with the one in your phone then follw normal booting steps in the tri color screen.,..... i do have a post that is a quck rundown with a little bit more info........ but the main thing is.... if you send it for warranty you have to put YOUR (country/carrier specific) stock rom on or they will fully charge you....... hope this helps....... other than that its a phone issue i belive its the screen digitizers.... so if not under warranty thats what it will cost to fix
Thank you
Thank you. that helped me as well.
touch screne prob(solved)
hengsheng120 said:
From what i've seen too, it is very difficult to actually repair the digitizer without causing new secondary problems. I paid my repair shop over 155 usd to repair an hd2 with usb and touchscreen problems and they just replaced the virtually the entire hd2 (mainboard LCD digitizer). And it still had problems in the end!
Click to expand...
Click to collapse
Just change switch button panel...red button create touch prob