Database Users

SMS Timestamping Problem

Hey all,
I'm using the G1 with Rogers in Canada. I've been having a problem with the timestamping of incoming text messages.
They appear to be time stamped 4.5 hours behind. ex. if i were to get a text message at 8:30 PM, it'll tell me that it was recieved at 4:00 PM which throws off the SMS threading.
Is there any way to fix this? I spoke to TMobile and they told me the problem is carrier related and not in the actual phone. Is this true?
Any help would be greatly appreciated!
Thx
-Jazz

jmonga said:
Hey all,
I'm using the G1 with Rogers in Canada. I've been having a problem with the timestamping of incoming text messages.
They appear to be time stamped 4.5 hours behind. ex. if i were to get a text message at 8:30 PM, it'll tell me that it was recieved at 4:00 PM which throws off the SMS threading.
Is there any way to fix this? I spoke to TMobile and they told me the problem is carrier related and not in the actual phone. Is this true?
Any help would be greatly appreciated!
Thx
-Jazz
Click to expand...
Click to collapse
I have this issue when I travel to the Dominican Republic... It is the carrier, for some reason Orange dominicana give me london time on my phone and everythin is screwed up...

I spoke to Rogers multiple times today and got them to do as much as cancel my service and reinstate it. That didn't seem to fix it. They said it might have been a problem with my SIM card so I tried a friends' SIM in my phone and same issue
Is anyone else on the Rogers/Fido network having this problem??

I have been having this problem since I last upgraded my tytnII. I was also told it was Rogers but they have not been able to fix it. If anyone knows anything I would love some info on this issue as well.
Thanks

TC13 said:
I have been having this problem since I last upgraded my tytnII. I was also told it was Rogers but they have not been able to fix it. If anyone knows anything I would love some info on this issue as well.
Thanks
Click to expand...
Click to collapse
If it is your carrier most likely the solution will not be from them. For them to solve it would mean they have to update the way their server processes SMS messages.

jmonga said:
Is there any way to fix this? I spoke to TMobile and they told me the problem is carrier related and not in the actual phone. Is this true?
Click to expand...
Click to collapse
Those time settings should be coming from the tower you connect to so I'd agree.
try adjusting Settings / Date & Time settings / and manually change the time zone and see if there is any difference.
If not, goto Settings / Date & Time settings / and uncheck Automatic network-provided values and see if there is a difference.

solution
so i found a solution to the problem because rogers tech support are pretty useless lol
i turned off the automatic time updates from the network, set my time to GMT London and then adjusted my time to the current time
then i cleared my call log and all my sms messages (the only 2 things that are time stamped)
and now it all works no thx to rogers
-Jazz

Speed not the only Hero problem (Orange UK)

FYI:
An Orange repairs customer service agent I spoke to today confirmed to me they are aware that the Hero has issues whereby:
Some SMS texts are not received by the device
The phone cannot make or receive calls at times even when the network is showing full bar coverage, including on a HSPA connection, requiring the device to be restarted to work again.
He confirmed that Orange were aware that the software was rushed to market, and that there is no fix at this time.
He is replacing my handset "for the hell of it".
Upon raising the issue of termination of contract, he claims that Orange is in no way responsible for the handset or software, and that I should speak to HTC for a resolution.
I disagree with this if they were aware of these issues and the handset was rushed to market, as they surly have a responsibility to fully test the device on their network beforehand? Anyway, I will be in touch with Ofcom for advise.
Have you had a similar issue and response from Orange?
Anyone have any advise with regards to Ofcom?
When I ordered the handset - via telephone sales - I was told it was a 12 month contact, and have now been told I've been signed-up for an 18 month contract - so I've got a couple of bones to pick with Orange and are so far unimpressed by the network.

ubernick said:
FYI:
An Orange repairs customer service agent I spoke to today confirmed to me they are aware that the Hero has issues whereby:
Some SMS texts are not received by the device
The phone cannot make or receive calls at times even when the network is showing full bar coverage, including on a HSPA connection, requiring the device to be restarted to work again.
He confirmed that Orange were aware that the software was rushed to market, and that there is no fix at this time.
He is replacing my handset "for the hell of it".
Upon raising the issue of termination of contract, he claims that Orange is in no way responsible for the handset or software, and that I should speak to HTC for a resolution.
I disagree with this if they were aware of these issues and the handset was rushed to market, as they surly have a responsibility to fully test the device on their network beforehand? Anyway, I will be in touch with Ofcom for advise.
Have you had a similar issue and response from Orange?
Anyone have any advise with regards to Ofcom?
When I ordered the handset - via telephone sales - I was told it was a 12 month contact, and have now been told I've been signed-up for an 18 month contract - so I've got a couple of bones to pick with Orange and are so far unimpressed by the network.
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Click to collapse
LMAO!
There are no known issues with the HTC Hero, This would not be an exclusive issue to "orange devices" it would be an issue with all devices, HTC supply the handsets to our networks with the "Branded roms" pre flashed.
When taking the contract you would either...
Sign an agreement in store and be given a copy stating your contract term.
or
If signing up via Telesales, verbally agree contract and recieve confirmation of the contractual term with the handset (usually on the delivery note).
The cost of the handset to you and the price of the package would be relevant to the contract term, the 12 month plans certainly dont appeal to me!

Try again..
LMAO!
There are no known issues with the HTC Hero, This would not be an exclusive issue to "orange devices" it would be an issue with all devices, HTC supply the handsets to our networks with the "Branded roms" pre flashed.
Click to expand...
Click to collapse
There are known issues with the Hero, I just listed two of them, which were confirmed today when I spoke to Orange. I did not say they were exclusive to Orange.
These issues have been raised in various threads.
This, however, is the first time (that I know of) it has been confirmed by a network, in this case Orange UK.

P.S...
Speak to "straight talking" Alex on extension 60716

Another issue to add to your list is HTC-mail's inability to display signed messages. Sysadmins and others who frequently receive important signed messages about software updates and other issues will be unable to read those without installing a 3rd-party email application (for example K-9 mail). HTC-mail only displays the message "this message is still on the server" in the body pane, although the actual body of a signed message is in plain text.
This problem is acknowledged by HTC, and their support reps don't know if it ever will be solved. It is not fixed in MoDaCo's custom rom v. 2.2, nor in the recent Hero update from HTC (same build). European support claim to have escalated to HQ though.

ubernick said:
This, however, is the first time (that I know of) it has been confirmed by a network, in this case Orange UK.
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Click to collapse
I wouldnt personally hang on those words (this is one CSR's Opinion) its more of a snagging list.
The call issue is a result of lag usually caused by too many apps running in the background. (should be sorted with the new update)
Never heard of the SMS issue but I will have a word with my friend in tech and see if there has been anything raised
... if all roms and all HTC handsets were perfect XDA wouldnt get half the traffic it does.. and as many have stated "It is the least buggy HTC device I have ever had"

jackdaniels_lee said:
LMAO!
There are no known issues with the HTC Hero, This would not be an exclusive issue to "orange devices" it would be an issue with all devices, HTC supply the handsets to our networks with the "Branded roms" pre flashed.
When taking the contract you would either...
Sign an agreement in store and be given a copy stating your contract term.
or
If signing up via Telesales, verbally agree contract and recieve confirmation of the contractual term with the handset (usually on the delivery note).
The cost of the handset to you and the price of the package would be relevant to the contract term, the 12 month plans certainly dont appeal to me!
Click to expand...
Click to collapse
Errm, I have to disagree with you on that...
My Hero has the issue with calls. I've even tried calling my phone sometimes and it goes straight to voicemail. I've then woke the phone up and it has full signal and then tried ringing it again and its fine.
Mine is a Black T-Mobile G2 Touch on o2.
My brother has the same problem, not all the time, but it does happen, he has a white unlocked on T-Mobile.
Addressed the issue with HTC, they are "investigating".
There is already a thread about SMS not being received, some people are having this issue, luckily I am not.
Also there is another issue with MMS, sometimes the Hero doesn't notice the MMS profile so it doesn't disconnect your Mobile internet and download the MMS message, it sits in your inbox (with no notification) with a download option. Only way to get it is by disconnecting mobile internet and reconnecting it. This is the same for sending an MMS.
Few quirks out there, but I'm sure they will be addressed. The telephone calls one seems more like a radio issue to me.

Bizzare, I must say I have not experienced the issues my self, although I have been running on the updated radio for the past 2 weeks, maybe that could be your soloution ??

SMS
I can confirm the sms issue as I and many others have experienced this. See this thread for info:
http://androidforums.com/htc-hero/8155-do-not-receive-100-my-texts-htc-hero.html

I had the call issue, but it seems to have gone once I flashed MoDaCo's rom and the latest radio.

jackdaniels_lee said:
Bizzare, I must say I have not experienced the issues my self, although I have been running on the updated radio for the past 2 weeks, maybe that could be your soloution ??
Click to expand...
Click to collapse
squirreleater said:
I had the call issue, but it seems to have gone once I flashed MoDaCo's rom and the latest radio.
Click to expand...
Click to collapse
Unfortunately I still have it. Although its so random, I can't find any pattern to why its happening, sometimes its fine, then sometimes people will be "I've been trying to call you for the last 20 minutes".
I'm only the latest radio, but I'll keep updating everything. I have voicemail, the buggers can leave me a message!

delay recieving sms

sometimes i get my sms late, although it says the exact time the sms was sent, i still recieve it 2 hours later,
when i send an outgoing message, all my sms's come flooding in.. is there a fix for this.. is anyone else experiencing the same prob ??
i am on rom 1.66, official htc

what full rom version you using?
what network you on?
country?
has this been happening long time or recently?

it has been happening recently it was more common before the sms fix, its not all sms's just sometimes,and sometimes i dont recieve the sms at all
i am in uk, on o2 network, using the htc 1.66 rom, the one off the htc website,
i am SO close to selling this and getting an iphone

Give O2 a ring, I had this issue with my Nokia E90, and it turned out to be a corrupt message on their servers.

thanks mate,

dont think its the network mate, gave them a call.. cud it be the htc, becos the sms problems over the past are well known !

ikhan24 said:
dont think its the network mate, gave them a call.. cud it be the htc, becos the sms problems over the past are well known !
Click to expand...
Click to collapse
its a network problem genrally

delayed sms sound
I have similar problem on htc iolite since the new coocket roo303oom. The message sound is delayed to when i unlock my screen.

Im having exactly the same problem. Im on o2 uk and its really starting to get on my tits.
I sometimes get them an hour or 2 after they are sent, yet they are date stamped with the time they were actually sent. Did you manage to get to the root of the problem? I called o2 weeks ago about it and they just suggested i try a new sim, which they promptly sent me but it has made absolutely no difference. Is this a phone problem or a network problem?

Both of you on O2, I doubt it's got something to do with the phone.

sort of same issue with my HTC HD2 on Voda UK.
MEssages being sent or recived are not arriving on my phone!!
thinking of getting rid of phone now!!

just to annoy you mine works fine on virgin in the uk

Mine works fine on T-Mobile too

SMS delay
could somebody PLEASE find a fix for this !!!,

ikhan24 said:
could somebody PLEASE find a fix for this !!!,
Click to expand...
Click to collapse
Have you contacting your provider?

contacted provider
rp-x1 said:
Have you contacting your provider?
Click to expand...
Click to collapse
this is a widespread problem with htc's , if u google , late sms, you wil find, people on all networks are having this problem
i have contacted them and they say it could be the phone

Hi everybody,
I'm still experiencing this problem. That happened after the last ROM upgrade (see attached screenshot for current versions).
The message arrived a couple of hours later. Not it's about 24 hours or I don't receive the messages at all.
This might be a coincidence, but I often was browsing with Opera when the messages finally showed up.
I'm using Zenyee disable htc messaging 1.2 as I'm syncing with an Exchange 2010.
It's definitely not the provider, but the phone. I've put my simcard in a standard cell phone where the messages arrived in an instant.
Anybody got an idea?

It not the network, its a file in HTC phones. I havent been able to figure out what was causing it until now. I am 90% sure I know the culprit, but I am not 100% sure. I am on a TP2 and I just ran across this problem today after I installed a cooked rom I made, before everything was fine. I am in the process of testing this theory out. I should have a better idea by either days end, or at latest by tomorrow. I am testing 3 packages out at the moment to see if my theory is correct.
Will keep you posted.

I have the same problem too or sometimes I only get the text if I unlock the phone then I get 3 texts at once also sending text if it has more then 160 but less than 180 (i think ) then ppl don't seem to get my text weird no lol

I've had this problem in my HTC Trinity...
Fortunately I don't have it in the Leo...

MMS

So i have had the HTC Aria for almost a month, and still the MMS issue has not been resolved i can send just find to verizon phones, but i cannot receive anybody know a fix for this, would rooting my phone help at all? or maybe some sort of app that does a force receive or some sort. i never had issues getting pictures on my BB Pearl.

i have the same problem, but found a way to work around it. What the sender needs to do is send to like an email attachment.
AT&T (formerly Cingular)
[10-digit phone number]@txt.att.net
[10-digit phone number]@mms.att.net (MMS)
[10-digit phone number]@cingularme.com
Example: [email protected]
Let me know if it works

Is there a way to have all incoming txt convert over so if i have non tech savy people sending it i dont have to explain that to them (if it works)

Ok.. either/all:
Call verizon and enable picture messaging on your account.
Send a picture message to yourself.
hard reset.
return phone

Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.

secrethojo said:
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
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Click to collapse
Well thats fine too. I'm on ATT and I dont have those issues;
user error proberly

secrethojo said:
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
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Click to collapse
I just asked one of my friends on verizon to send me a picture and it appears I have the same problem. I'm hoping there's a way around this.
Sent from my HTC Liberty using XDA App

I think if people are having the same issue, they should be calling AT&T and complaining about it, so that AT&T is forced to reconize this as a common issue, because the ATT representative told me "THERE HAVE BEEN NO OTHER COMPLAINTS WITH THIS DEVICE YOU ARE THE ONLY ONE"

secrethojo said:
I think if people are having the same issue, they should be calling AT&T and complaining about it, so that AT&T is forced to reconize this as a common issue, because the ATT representative told me "THERE HAVE BEEN NO OTHER COMPLAINTS WITH THIS DEVICE YOU ARE THE ONLY ONE"
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Click to collapse
man.... something needs to be done lol i even stayed on tech for an hour about this

i not shocked that they would tell me that mainly due to that THEY DONT EVEN KNOW WHATS WRONG, mmmmm i upgrade to a newer phone, and suddenly i cant get picture messaging......lucky i got a great representative the 2nd time around who's actually pushed it up to to as many levals as she is able to and has told me she will figure it out and that she's even read up on similar issues trying to resolve it. at least there are a few good Representatives out there who do there job as expected.

Just posting to confirm this. I did a test with my friends and had them all send me MMS. Two from Verizon, two from T-Mobile, and one from Sprint. I never received the messages from the Verizon phones. I even had them send a regular SMS afterwards and those were received with no problems. If it were a settings issue or user error it would not be isolated to the Verizon phones. As someone else has said, if you're having this issue contact support with AT&T and hopefully with enough people it won't be some throw-away issue for them.

i agree with you, as well as AT&T first told me that it was the Verizon Customer, i told them the same phones that have sent me images in the past i could get on my BB Pearl, and that they were still able to receive my images, its incoming, i even told the guy if there's some territory mob war going on between verizon and AT&T to just let me know so i can consider the issue resolved, he assured me there wasnt, i personally think its a error converting the images over on the GSM network, w/e the issue is, the Droid X is looking very nice w/ the 8MP Camera

im in savannah ga. using the same sim card for last several phones... on liberated b005.
I can get picture messaging from verizon customers that are my friends. And I was getting them BEFORE I rooted, too!
Its not the phone its USER ERROR.. lol jk idk whats wrong with you guys' phones

it might also have something to do with more populated area's i live in souther cali, so maybe it has to do with populated cities. or something to specific areas. and i doubt its user error seems as i was getting pictures fine before upgrading to HTC Aria, at first ive changed the sim card, as well as the phoen and still issue, even the lady at the kiosk had verizon and sent me a picture and i never got it.and she was verizon.

i spoke with an att tech support rep today and she confirmed to me that there was a known issue with mms between some carriers for some users. She tried to change some routing number within my account settings and told me to power cycle my phone in the morning and try to test it again to see if i can recieve a mms from verizon and if not to call tech support back.

I haven't had any problems whatsoever, I've received countless pictures from my friend whose on Verizon and they come through promptly.

I cannot send or receive from verizon and I can only receive from sprint liberated running 003 . I get an error message saying unsupported data
Sent from my HTC Liberty using the XDA mobile application powered by Tapatalk

so i had a friend on a verizon person send me a message today, and at least on the phone its not sending them a message saying i got it, however the ATT rep on wed. told me that they are seeing traffic coming in that is MMS.

So today I was able to receive a Image from Verizon phone!!!! Have the sender reply to a txt from you and attach the image that way. Idk why it makes a difference but if they select the image and then choose you to receive it. So have then reply ajd add the image that way!!!! Hope this works for everyone!!!!!

DownTheCross said:
I haven't had any problems whatsoever, I've received countless pictures from my friend whose on Verizon and they come through promptly.
Click to expand...
Click to collapse
Throwing in my 2c here as well. No issues.

Unable to recieve sms picture

I am just wondering on your opinion of what could be the cause of not getting an SMS picture someone sent me. In my last phones I would get a bunch of garbled text so at least I know it attempted to receive it.
I am able to send out SMS pictures and the same person is able to receive them.
suggestions?

Is your friend with a different network provider?
I have a similar issue, that a friend of mine with a different provider cant send me pic messages. They send, but i never get them.

I am with bell and they are with telus

hah, what a coincidence. exactly the same situation here.
i was able to receive pic messages from this same person with my 2 previous bell phones, but the sgs is the first one on the 'new' network, with the sim card and all.
tried it with 2 other people, one (on rogers, with an iphone 3g) couldn't send me a pic, another (also on rogers, but with a blackberry) was able to send me a pic.
telus = rogers
thats gotta be the difference. still unsure as to how to fix the situation though.....its extremely frustrating.

same situation... called tech support, they arent any help. I can send pics to my friend on Tmobile USA from Bell, but I dont get their pics on my vibrant . They have a vibrant as well so it should be working. Gotta be the networks fault.

yeah, i can get pics from a friend on koodo. that person is acting like a pic forwarder now hahaha....and i can send pics to the telus friend too.
anyone found any other info on the web about this? it cant be all that uncommon....?

I can't help, but I can add that I too have had problems receiving SMS messages from someone on a different network. In my case it's from a Fido iPhone user, while I too am with Bell Canada. The Bell rep I spoke to was able to send me a lovely picture of his keyboard without any problems.

Isn't fido part of rogers too? Maybe its a general rogers >> bell thing....
Is this just with the galaxy? Or have you had it work (gotten pictures from that particular contact) with previous phones?
What i cant figure out is that if the problem is with the network itself, shouldn't there be relatively easily-found reports of it elsewhere? I can find no such reports.....

Surfed the internet, and tried a whole bunch of different settings again, and still no dice. Still works from Koodo, but nothing from any rogers variant.
Highly ticked. Probably give bell a call monday, see what they say.

I was able to receive pictures on my old phone (Moto Razr2) although the last time was quite a while back (over a year). Perhaps Rogers changed something in the interim that broke it. Unfortunately I haven't anyone to further test this with.