I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
Desynthesis said:
I don't want to clutter the forum with unnecessary messages, but those who have gotten their replacements--what was the situation with that? Were you sent new models, or refurbished ones? (assuming it was possible to tell).
I've got a DVP that's surprisingly crash-free (once in a week of regular use), but wireless sync doesn't work, and I'm apparently out of luck with Tech Support. If I'm going to get a refurbished replacement, I think I might be better off going for a refund again.
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I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
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Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
orochidp said:
Dell sent me a refurb with my original order a week ago, so I don't think they'll be sending out NEW phones any time soon.
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Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
patrickk said:
Wait, they sent you a refurb phone in fulfillment of your original order? Are they allowed to do that?? I didn't think a company was allowed to send you a refurb product without telling you at the time of purchase.
How could you tell it was refurbished?
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There was someone else's data on the phone, there was no initial setup, there were loose screws, and liquid damage to the screen.
Sold as new, no markings on the device or box marking it as refurbished.
patrickk said:
I never got my replacement so I can't say if it would have been refurbished or not, however I can say that if you decide to return yours, the process was pretty easy. Just call Dell Mobility (800 308 3355) and tell them you want to return your phone. If you had an exchange already scheduled (like I did), cancel the exchange first.
I returned mine 21 days after the day I received it. Apparently Dell starts that counter either when the device ships or when you order it, but it didn't cause me any problem.
It does seem as if Dell is shipping out new orders as they come in now, so your best bet to ensure you get a brand new device may be to just return and reorder. My exchange was in process for 20 days (received with a scratch on the screen) with no end in sight before I just gave up.
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Interesting. I spoke with Dell Mobility, and I was told that I would receive a new (not refurbished) phone since I'd asked for a replacement within my initial return period.
We'll see anyway. I'm not really going to push my luck with a second full return and another order--especially since I guess, assuming the worst, you could still get a refurbished unit anyway. I'll just have to inspect the replacement model thoroughly. The rep on Dell Mobility I spoke too also seemed to suggest that, if I wasn't satisfied with it, I could get another replacement, since I'd be within the 1-year-warranty period.
Orochidp, given that you got a phone obviously with someone else's data on it for a new order, it seems like that'd definitely be something to explain to Dell.
The touch screen on mine went out and .comy replacement appears to be brand new. I have had it for 4 days now and it has worked flawlessly. No lockups with WiFi, several app downloads regular email account synchs etc. Crossing my fingers that this new one stays stable!
Sooner or later that DVP you have that you think "works flawlessly" will cringe up and crash. I thought my 16GB dvp was perfect for 2 and a half weeks. That was until I started to download some xbox games from market place over wifi and guess what? CRASH! Not only that, I lost everything- including all the music albums I've synced with zune, any and all pictures ive taken with the phone, and all my downloaded games. I lost practically EVERYTHING after it crashed, auto-hard reset and forced me to the set-up screen as if it was the first time I've turned on the device.
I'm having a hard time trusting the DVP again. I don’t know if I want to go back to it. I am surely returning the device.
You may say, "...but mines perfect!" Yes, but mines was perfect as well... I thought. I trusted it, but it pulled a surprise on me out of no where.
So, what does it take for you to be convinced? A crash + auto-hard reset?
I don't know how else you'll be convinced.
Unfortunately, Lemon, just as we can't know for certain what'll happen with working phones, nor can you know for certain what'll happen.
Don't get me wrong, I wouldn't claim that it's a reliable piece of hardware--then again, given my limited experience with it, I'd be reluctant to talk about it's reliability period. I can certainly say that I'm unhappy with my problems, but I can't make a universal statement concerning everyone. Take Twitter--there are people who are going through multiple replacements, and there are people who are on the same phone they got and couldn't care less (except that they mention it--presumably there are people in both groups who we don't know about).
You don't know for a fact that that person's phone is going to fail anymore than they know for a fact that it won't. You can certainly make a prediction based on your experience, but that's no more immediately accurate than a prediction from someone who thinks their phone won't have any troubles. It's not like the RAM issue, where we can concretely point to something at any given time.
Personally, a hard reset is a minor inconvenience, in part because I demand working wireless sync (hence my attempts to replace the phone). The last laptop I bought from Dell was included in a class-action lawsuit, so as bad as this is, it's nothing by comparison.
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
rsacipher said:
I got my 16Gb replacement yesterday after getting the run around, I had to escalate the issue higher than Dell Mobility. The phone was brand new in the box with all accessories like the first one.
So far no lockups (knock on wood) but Bluetooth is still flakey. Hopefully an update can fix that.
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Yeah, I had to likewise pester Dell about it--apparently, they were waiting for a shipment of new units before sending me a replacement. Which I guess at least seems to suggest I'll get a new one.
I got a replacement about a week and a half and after closer inspection I believe my replacement is indeed a refurbished device. There are very tiny dents, 2 per side, at almost the exact positions on the top where the metal meets the glass. As though the glass had been replaced. There is also some poor "glueing' and fitment on the back when I slide the front up.
I still have both and just received the waybill to send the original back. Now I am not so sure if I want to send back my new one and keep the refurb. I guess I will call them to verify if it is indeed a refurb.
I purchased a brand new Streak today from Optus in Australia. No contract, unlocked. It came with 1.6 and I was using it to browse the web (I was actually looking for a screen protector and case on eBay) while at the shopping centre. About 2 hours (on and off) of browsing I had lost my data connection. Tried disconnecting and reconnecting, and nothing, won't connect. Then my phone coverage is gone as well, along with the wifi and bluetooth. The phone still worked fine, but it seems all the radio had died. When I got home I updated to 2.2 through the Dell website, and same thing. The phone boots and programs work, just no connections at all. Rang Optus to make sure the phone wasn't locked, and I was assured it was unlocked.
So not had a good experience so far with my Streak. I'm taking it back tomorrow and will try to get my money back, but I will probably end up buying another one, cause when it was working for those 2 or so hours, I did really like the big screen
tough luck mate... sorry for you
Hey sorry for your bad experience with the streak I think you just got unlucky with it, mine is an optus streak and I can confirm that it is unlocked, just take it back and make sure they replace it on the spot as it's obviously elf/doa. Take my word on this I got s.e. X10, galaxy s, nokia n8 and iphone3gs and iphone4, the best phone I use only dell streak
Sent from my DELL STREAK 2.2 with LAG fix 1.19ghz using XDA APP
My back button has a creak and it's getting on my nerves. I got this thing new about 45 days ago and with the stories of people getting crappy phones in return.....thoughts?
Sent from my Dell Streak using Tapatalk
If it is a white Streak, then yes! Do the warranty! I just got mine a month ago after waiting for almost two months because they had to wait to make more. I dont know about the black ones, but if its white then youll be receiving a brand new phone with all accessories.
Do the warranty through dell and not the provider. If it's on rogers make sure you call dell canada. If you're somewhere else, good luck and I hope you unlock it.
I got mine done three months after I bought it because the power button stopped working. If yours is rooted, run qdltool over it to avoid any rma risks.
thanks guys yea this thing being 45 days old shouldnt be doing this. i would imagine...Yea its an unlocked streak. Yea im thinking i would run qdl then not sure what 351? it came with 347 build.
So I ordered a DVP on 6/12 with estimated delivery of 6/16. My order has now been delayed until 7/18 and I am on the phone with dell as we speak trying to find out why. Anyone else order a DVP recently and if so whats your estimated delivery??
7/18 sounds about the time we are estimating the new firmware to release so rather than send you a phone with the current firmware they are probably holding orders until they are ready to ship out with the new one. It is estimated that at the latest it will take a month to release the new firmware but that is at the latest and thus your order could be bumped up to a sooner date. It wont be this week and probably not next but, it's probably for the best as this way you wont have a phone that crashes multiple times a day. You may want it now but it will most likely take longer to roll out the update over the air to phones and thus those of us who already have our phones will most likely end up waiting longer to update than it will take for you to get your new phone.
Gratz on getting a DVP though and I hope you have a much better experience with it than most of the people on these forums.
Yup that's probably what they are doing. Instead of sending u a faulty unit. They will send u a unit that actually work like its intended to. They probably gave u some lame excuse why u havent received it yet. That really hinders a business when they have faulty equipment like such
Sent from my Venue Pro using XDA Windows Phone 7 App
Well whatever their reason Im F****** now because I sold my phone after they said my phone would be here in a week... I just cancelled my order, I cant even begin to tell you how hard of a process that was to do...
I have had that issue with dell also. I was trying to get the Microsoft deal and they said I would have to physically return the phone and repurchase it with it taking 20-30 business days to process that it had been returned and was in good condition. After which I could purchase a new DVP and wait some more. I told them I had no other cellphone I could use during that whole process and they told me to just buy a second DVP and that they would refund the money afterward. As if I would trust Dell to give me that money back when they couldn't do a simple return over the phone.
Point being Dell CS really sucks and I never plan to buy another Dell product no matter how amazing the form factor is.
Something the few testers of the new FW should tell their Dell contacts would be to step up their Customer Service. Start small maybe i.e. know the extensions to the department your routing a call to. I was stuck in Limbo for 2-3hrs.
Hey guys, I just bought a Dell Venue Pro off ebay and it looks like one of the early devices with the "engineering sample" battery.
I am receiving the frequent lock up issues and tried to get a replacement through Dell but the service tag/ E. Service number isn't in their system.
The seller didn't include the original box so I don't have a order number or anything. Just the numbers on the back of the phone...I've been through over 10 calls with Dell Reps each leading to nowhere and am at a loss now.
Anyone have any ideas?
Thanks,
I had the same thing. Just resell it.
Hmmm..OK..does anyone know if the FW update will apply to this phone as well?
intogamer said:
Hmmm..OK..does anyone know if the FW update will apply to this phone as well?
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It will. I had a similar problem with my 2nd replacement device, but i got the nodo update and all went thru fine.
I have the same phone and issue
I called Dell like 4x's and it seems I have been routed to the dell service tag registration department??WTH. Anyways they were suppossed to call me back in 3 hours to let me know if my phone was re-registered. At that point I should be able to get it warranteed or if not they will charge me 200$ to replace it. I also just posted to get the firmware and mango update. A couple of people have already gotten it and are raveing about the positive differences.
mjoyce11 said:
I called Dell like 4x's and it seems I have been routed to the dell service tag registration department??WTH. Anyways they were suppossed to call me back in 3 hours to let me know if my phone was re-registered. At that point I should be able to get it warranteed or if not they will charge me 200$ to replace it. I also just posted to get the firmware and mango update. A couple of people have already gotten it and are raveing about the positive differences.
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hmm..did you have a order number/customer number? I don't have one and each Dell Rep just runs me for my time..