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Okay, just purchased my first Snap (s521 - purchased off eBay, quite sure it's an Asian version) a couple of weeks ago and been thoroughly happy with it. Haven't taken the plunge to HardSPL it and put on a cooked ROM (just concerned I suppose - shouldn't be though, I know). Yesterday with all the excitement of boxing day, managed to crack the LCD screen, and now can only see half the screen (the other half is white with a couple of really nice ink marks - would probably look like a butterfly if I looked hard enough.....lol ).
Been searching real hard on the internet, and can't seem to find a replacement for it any where. I'm from Australia, and only 1 carrier has the right's to the Snap here at the moment, therefore general repair shops don't seem to want to know about it.
Can anyone recommend a place to purchase a new screen? Any and all help greatly appreciated.
Cheers, Chris.
Hi
Im still looking for a replacement screen for one of ours as well. The only place in AU i can find is www.fonebiz.com.au
They quoted me $135 to install a replacement screen. They won't sell the screens seperatley though.
Hopefully it helps.
Matt
Thanx for that Matt.
I sent an email off to them this weekend, and I was waiting for a reply. They are supposedly the only authorised HTC repair centre in Australia, but I've read many bad reports about them in other forums. But I suppose $135 is far better then several $100's to get a new one. Fonebiz pretty much has the market to themselves in Australia until HTC allows other businesses to sell the Snap (once the contract with Telstra ends). If I come up with anything, I'll let you know as well.
I'm just surprised that I can't seem to find any for sale any where in the world. Not on eBay, through various stores in other countries - it's almost like we have a very specialised phone, with very little after sales / parts need.
Yep i would have thought it would have been easier to get a screen from the US or HK but no luck.
Ive had nothing but issues with fonebiz in trying to get phones replaced that are dropping reception and freezing. Hopefully you get through ok, they were quick to reply to my emails during business hours so you may need to wait till tomorrow for a response.
go to http://forum.xda-developers.com/showthread.php?t=405566
and
http://cnn.cn
Another reff
http://www.mikechannon.net/page4.html
http://www.jetcitydevices.com/htc-snap/screen-repair
Thanx Harunjo,
After many calls and email to the Australian HTC help line, and then later to the SEA help line, I find out that my phone's serial number shows that the phone was destined for sale in Indonesia. No repair shop in Australia can source the screen except for the official repair centre, which refuses to touch the phone as it was purchased from overseas. Therefore I had 2 choices;
1. Send it to Indonesia to get fixed - Couldn't do as the phone number is not connected.
2. Go through one of the Global Repair Centres.
After contacting Honk Kong, UK, and trying to contact US (really bad time difference with Australia), I decided to follow through with the email contacts with SEA help, and just sent the phone off to Singapore today. Hopefully I will get it back within a few weeks.
One thing I'll say is that every person I spoke to at HTC were more then willing to do everything they could to help me, I just suppose it has everything to do with the whole repair / exclusivity / contract deal with Telstra in Australia - plus a fairly arrogant phone repair company that thinks they are so extremely fantastic that they decide how things work - wish I had a business that was so profitable that I could turn fully paying customers away on a whim (just ranting, couldn't believe how hard it was to try and get this phone fixed - seam to get a lot of bad press through forums does this repair business).
Anyways, as much as the whole experience may have turned me off HTC phones (as this is my first), I like them so much already, that I'll stick with them, just make sure the next phone I get is from Australia or has been out in Australia for a while and has full repair support.
that would be willing to help me out with a phone repair.
I have spoken to the Samsung repair Center at Repulse Bay, they said the would fix it but do not deal with mail orders.
I would be happy to compensate you for your time, and of course pay for any repair costs (should there be any cost) via any method we can work out.
Please let me know as I could use the help...
Or even any info on a repair shop that would work via phone/post... Any info would be appreciated, I am almost out of ideas...
Have you tried your local Samsung repair shop? (I assume you bought your phone in Hong Kong but you are using it in another country??)
I am on a small island south of Japan... no local repair shop... spoke with Samsung Japan...
and since the device is HK... they will not service it...(nor do they do mail order)
Thats stupid of samsung No international fix. Don't want to hijack thread but I brought a Siemens A6688 10 years ago in HK and it broke somehow and when I called Siemens up they not only fixed my phone but exchanged it for a new SL45 (Euro model of the A6688) Maybe it was just good service at Siemens Australia. Samsung Japan should take note and not care about all this gray market warrenty bs
Yea its stupid seeing they are an international corporation. I bought my iTouch from UK and they gave me free repair in HK 3 years ago!
Damn ... that worries me ... as I'm working in Taiwan on contract for 6 months and have a Canadian Galaxy S. I just hope it doesn't break! For such an international company you would think they could handle a phone outside of it's respective country. Even if it meant waiting longer for different parts (which I would totally be cool with as long as they honored their warranty worldwide).
Ouch. I had this exact same problem two months ago.
HK Samsung are completely useless and absolutely refuse to service via courier or mail.
I had some luck with Samsung Australia, they didn't seem to care that it was a HK phone and they serviced it for $50 AUD (Just a reflash, no 3br pre-JIG hack days).
If it is just a software problem, maybe give the homemade JIG a try?
....LOL.... I didn't even think to call a third country Samsung Service Center...
but it is a real, real brick... not even a flash of the screen... no adb response... not even the charging battery screen....
I say give samsung Au a call just in case and say samsung hk are being pricks or you could actually tell them truth that HK don't do mail ins and don't speak english (ok this is a fib)
Ah, Not sure if Samsung Australia will do anything via mail or not. I sent it to my family in Australia and they did the leg work.
E-mailing Samsung Australia was kind of pointless. Long reply times and generally unhelpful.
Contacting the service centre directly was fine though.
ickyboo said:
HK don't do mail ins and don't speak english (ok this is a fib)
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Ugh. It's not. They practically don't.
It was like communicating with a brick wall.
sargorn said:
Ugh. It's not. They practically don't.
It was like communicating with a brick wall.
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Click to collapse
But still better than trying to speak english to a random store employee of any store..lol..
sargorn said:
Ah, Not sure if Samsung Australia will do anything via mail or not. I sent it to my family in Australia and they did the leg work.
E-mailing Samsung Australia was kind of pointless. Long reply times and generally unhelpful.
Contacting the service centre directly was fine though.
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Click to collapse
...well... that brings me back to my first dilemma...LOL...
Still looking for a Hong Kongiean that would be willing to help me out?
I wanted to thank chanw4 for agreeing to be my Hong Kong eyes and ears..
Sent from my SC-02B using XDA App
FYI, I sent my GT for repair on 6-8-11 they received it on 6-13-11 was fixed on 6-21-11 ( label printed that day ) still waiting to be shipped back to me as of 6-25-11 still hasn't been shipped back yet.
Samsung claims 5-7 business days to fix it, then 3-5 days to ship it back, guess that means 3-5 days for ups to pick it up then extra time for the actual shipping.
This is what you should expect if you need service.
Hope this helps somebody.
developer40 said:
FYI, I sent my GT for repair on 6-8-11 they received it on 6-13-11 was fixed on 6-21-11 ( label printed that day ) still waiting to be shipped back to me as of 6-25-11 still hasn't been shipped back yet.
Samsung claims 5-7 business days to fix it, then 3-5 days to ship it back, guess that means 3-5 days for ups to pick it up then extra time for the actual shipping.
This is what you should expect if you need service.
Hope this helps somebody.
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it is also working days not weekends so by next tuesday if you have not received it then its running late >:¬{
in my country samsung really good in customer service also after sales, from my previous experience to claim bluetooth headset gtab wont able to pairing, even though i should wait for the new replacement but the customer sevice from the head office is call to make sure its done.....yesterday i put my gtab back there, it happened the made in china battery is about to change with korean and still wait for some part to change till next tuesday....i believe samsung has a good same standard in this case
It happened my new korean battery n machine already done yesterday, 1day faster then it prpmise.
So satosfied with samsung, waot for you mate
genuine asia gingerbread
Sent mine in on a Friday about a month back.. got it back the following Thursday.
Got it 6-27-11, there system and employees were never updated but turns out it was shipped on 6-21-11 but, no one knew about it till it was actually delivered, that was crazy thought it was lost..
where are you anyway? i wonder how come the samsung centre services like that??
I had the same problem sent mine off to samsung i used special delivery so they had it the next day
I was following the tracking and work done from there site and nothing seemed to be happening with it so i phoned them up wast of time they didnt know a thing about it and just said wait longer
the onlt time i new it was fixed was when the royal mail man posted it through my letter box in a daft little envelop
Im amazed it never got smashed on the return trip back to me very bad service setup i through
so developer40 are you happy with your rma'd product did they fix the issue?
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
tWoBrO said:
How can i see where the phone was made?
Sent from my SM-N9005 using Tapatalk
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usually on box...look around the stickers....
my box came in mostly spanish with secondary english and was made in vietnam lol....
Oh, yeah, the box. I was looking inside the phone. The battery says Vietname, probably the phone was made there too.
yes same as mine...are you having issues wit yours as well?
I have one made in Korea and it didn't last with me 2 days, screen issue, camera issue, home button crooked..
I sent it back for replacement.
Sent from my Xperia S using xda app-developers app
What kind of problems were fixed? Do you know if the multitouch issue is also affected http://forum.xda-developers.com/showthread.php?t=2472084? Can you please link us the thread?
I'm curious if people are also stating where they got their phones from in that thread.
My first note 3 was from vietnams,after opening box found power switch was inside side panel,to use power switch i need to use my nails,even screen was flickering,force close of apps,very next return phone to shop,received replacement unit after 3 days but this time made in korea,I m very happy with this unit,no lags at all.:laugh:
Mine was made in China. Experienced no manufacturing defects.
Sent from my Telus SM900N-W8 via XDA Premium App
As far as I have heard that only small labor work is done in countries like china Vietnam but major work is done in korea alone. All my previous galaxy phones were 100% korean made never had any issue. This one is from china. Fortunately no issues so far.
rawready said:
Been doing some research and it seems like the vietnam versions are having more issues than the korea versions....there was one psrticular post where i saw someone sent there vietnam version phone for replacement and they sent back korean version and all problems were fixed...is this a broad issue? I have the n900 made in vietnam and im experiencing frequent over heating and occasional lockups....
Is it worth it/possibke to get it replaced for a 9005? I was dissapointed to see that its not a true octa after recieving the phone....and develpment for exynos is dead if it ever lived...but im still being optimistic waiting for updates both from devs and oem. Dont want to waste my time just to enevitbly trade the phone in.
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Click to collapse
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
alleshi said:
I have Vietnam version of note 3 and im not having any issue whatsoever !!!!! ridiculous post .. my note 3 is flying working so fast and smooth
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i dont understand whats ridiculous? i am not the only claiming this problem...and although i havent replaced the phone yet there have been many claims that the made in vietnam version of the phone is a night and day difference of phones manufactured in other places...obviously these people osned both phones.
Mine was made in Vietnam. It works perfectly.
Don't try to read to much into this.
People expect their phone to work properly and don't post to say "Hey my new phone works the way it's supposed to"
They will only post for something that doesn't work correctly.
I have a Note 3 that appears to have been made or assembled in Vietnam. I desperately need a replacement because it is malfunctioning terribly. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
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@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
Mine is vietkong made
?
cyberboob said:
I have to agree with others... where the phone is made these days doesn't have much to do with the malfunctions people are having. My is from Vietnam and no issues whatsoever.
Most issues of force-close are due to rom or bad updates (which usually happens through ota). Best way to update is through sammobile & odin.
We don't know the whole picture of how others are having issues. --- to give you an example... someone asked me to help fix their Korean assembled phone, I found out they had dropped it in water (duh!!).
Many issues are due to how people take care of their phones. Who knows if half of these issues aren't just stupid people related lol (had to say it). Don't keep phone in glove compartments - don't keep in high-humidity areas - don't use it in the rain - list goes on.
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@FaeriePatronus ummm just because your phone was assembled in Vietnam, doesn't mean you contact them to replace it lol. You didn't pay them money for it. You are suppose to contact the shop where you bought it from. It is their duty to send it to samsung repair center. If it's under warranty as you say it is - it shouldn't be an issue.
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That's what I thought. But the shop doesn't want to help me. They simply reply with: "Our warranty is only 30 days, your warranty is a manufacturer warranty, so contact them directly for a replacement." They point-blank refuse to help me.
Ok, so it's a 2nd hand phone (not one you got with a phone company and 1-2yr contract).
Then the only thing you can do is contact any official samsung repair shop in your area to send it in. Be aware though, you will probably have to pay for any major repairs.
The standard 1yr warranty only covers defects of manufacturing construction. If it's because of something else (or you have used a custom rom), then they may refuse to fix or you have to pay for it yourself.
Can try at the bottom of this page for the contact info http://www.samsung.com/latin_en/support/warranty/
homepage: http://www.samsung.com/latin_en/support/ or latin/spanish http://www.samsung.com/latin/support/
Good luck!
Hi guys,
I want to share with you my experience with the post-selling service of this web, as is quite famous sending overseas and they have really good prices & stuff. But when you have a problem after buying, the scenario changes...
I wanted the 32GB LTE version, and this was the only place to buy the tablet two weeks ago (I´m living in Hong Kong and it was not released yet here). So after checking everywhere, this was a good option as they´re from Singapore.
I called before placing the order to be sure about the stock, and everything looked fine. Just a couple of days of delay but nothing serious. So I went ahead and I placed the order and paid.
As they told me by phone, instead of 2 days from my payment, the shipping was going to take a little bit more than what they said in the web, but just 2 or 3 days more. Not a big deal, at the end I wanted that model so I agreed.
After near one week without news, I contact them asking for my tablet, as they told me that I would receive in less than one week, but was not the case. Stock problems and these things and they could not be sure when the tablet would be shipped... Then I explained them that I already called to confirm just that scenario, to avoid this kind of problems. So I asked my money back if the tablet would delay more than one week more. Surprisingly, they received more in that moment and they were going to send it me to me. Great I thought!
Then, when I open the packet, the first thing I saw was that the seal was broken... Ok I thought, if everything is fine no problem...But Just I opened the box and I found some dust inside and some signs that the tablet was already used. (Again, no problem if everything is fine). But was not. The tablet had a damage in the top side of the frame (see attached pic).
So I contacted them, explaining the problem and that I was disposed to pay the shipping costs back, but that I wanted my money back, as the tablet was already released in HK. But for my surprise, they reply me that was not possible and they were going to send the tablet to the Samsung service to check, and then they would decide
Is my fault to be impatient and not wait for the release in the place I´m living, but come on! Is a new product and very expensive!I have to wait the samsung´s survey? what they are going to send me back? who knows....
Just I wanted to share my experience for those buyers that want to get this version (difficult to find in USA & Europe) to consider the problems that can occur. In my case, I live in HK, so quite close and cheap to send back (but from Europe would be quite pricey and slow). The funny think I told them is why you send this item (already opened) with the damage! is clear that the costumer will claim!. But no reply ...
Good luck, and sorry for my english.
Yup I had one that had a bulge in the top left corner..seems that Samsung still has lingering manufacturing defects..the only one I had a problem with was the one I ordered from Samsung.com. my local shops and amazon.com were great...
Sent from my SAMSUNG-SGH-I337 using xda premium