Database Users

Lost my phone, now i can "upgrade"...

so i lost my phone the other night and long story short sprint has awesome customer service, and they pushed me forward to allow me to purchase an "upgrade". kind sucks though right now as i had the evo and currently there's not many more options. what should i do? another evo? i was thinking about the shift and it seems pretty promising hardware and overclocking capabilities?

So, if I were you, I would buy a used phone, and Hold On to that upgrade credit. Even used Evos are kinda cheap right now, and if you "upgrade" to that, well then you are Stuck with that on contract. And thats bad because ...
Currently, there is no "upgrade" from the Evo from Sprint (yes yes, debatable. Some say the Epic is awesome, I don't think so.)
Sprint is about to announce new phones on Tues, and if they let you keep your credit for a few months, you should be able to grab an Evo3D.

wait for the EVO 3D

ckirk87 said:
so i lost my phone the other night and long story short sprint has awesome customer service, and they pushed me forward to allow me to purchase an "upgrade". kind sucks though right now as i had the evo and currently there's not many more options. what should i do? another evo? i was thinking about the shift and it seems pretty promising hardware and overclocking capabilities?
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How did they let u get a upgrade. They dident let me do that when mine got stolen.
Sent from my EVO 3D Test model. yes I work with sprint

ballindroid said:
How did they let u get a upgrade. They dident let me do that when mine got stolen.
Sent from my EVO 3D Test model. yes I work with sprint
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Its called a buy up, depending on the months left on your contract you can purchase an early upgrade
Sent from my spaceship!

Might as well wait to get an Evo 3D, or see what else will be unveiled this coming week.

DirtyShroomz said:
Its called a buy up, depending on the months left on your contract you can purchase an early upgrade
Sent from my spaceship!
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Is this the same as just paying the ETF if its been prorated to an amount less than the difference between the retail price and upgrade price of a phone?
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matt2053 said:
Is this the same as just paying the ETF if its been prorated to an amount less than the difference between the retail price and upgrade price of a phone?
Sent from my PC36100 using XDA App
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Its sort of like an in between fee. He paid a small to get his upgrade now, instead of the 3 months when he may have gotten it. The ETF would be as in ending your contract, cutting the sprint service.

teh roxxorz said:
Its sort of like an in between fee. He paid a small to get his upgrade now, instead of the 3 months when he may have gotten it. The ETF would be as in ending your contract, cutting the sprint service.
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Well with only 3 months left the ETF would be pretty darn small. So how small is the fee. That's my question.
Sent from my PC36100 using XDA App

matt2053 said:
Well with only 3 months left the ETF would be pretty darn small. So how small is the fee. That's my question.
Sent from my PC36100 using XDA App
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Well I said 3 months as an example, it could have been at the end of the year. And as far as I know, the fee is variable, based upon when you ask for it.
So like march > june = smaller fee
march > november = bigger fee.

teh roxxorz said:
Well I said 3 months as an example, it could have been at the end of the year. And as far as I know, the fee is variable, based upon when you ask for it.
So like march > june = smaller fee
march > november = bigger fee.
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Sounds alot like the ETF to me. I'm not seeing how this is different.
Sent from my PC36100 using XDA App

matt2053 said:
Sounds alot like the ETF to me. I'm not seeing how this is different.
Sent from my PC36100 using XDA App
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Even if the price is virtually the same, an ETF and an early upgrade to your line are still different. You keep you current plan and you current account, as well as the time you've been there (aren't there benefits for 10 year customers or something?)
I guess there are reasons to want an entirely new account, I just don't know them.

how much did the OP pay for an early upgrade? i wanna do that

Rippley05 said:
Even if the price is virtually the same, an ETF and an early upgrade to your line are still different. You keep you current plan and you current account, as well as the time you've been there (aren't there benefits for 10 year customers or something?)
I guess there are reasons to want an entirely new account, I just don't know them.
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That makes sense. I didn't realize ETF would cost you your account history. I wonder is the dollar amount is the same though.
I know people who have paid ETFs before because it was only like 50 bucks and they turned right around and signed a new contract and got a 500 dollar phone for 200 dollars. 300 dollar savings makes the ETF worth it in such a case, if its far enough into the contract. (If you don't mind losing account history. Are you certain you lose it?)
Sent from my PC36100 using XDA App

Yup, account history is definitely lost.

when will the evo 3d be available?

just get another evo. no upgrade just a replacement. save the upgrade for the next wave

Evo 3D OMG my upgrades going :(

ask for a reset when the phone comes out
Text upgrade to 1311

iitreatedii said:
Guys relax, i have a personal agent who handles my account, its a government account 25 percent off no taxes, , we are all grandfathered. Relaxxxxxxxx
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So is your personal guy resetting the upgrades for everyone?

its a girl, she told me i would be able to keep my upgrade, im grandfathered lol whatever that means man, im just happy to find out i keep it, as long as she maintains her word, which she always has, i mean i bought my hero for 0.99 cents and 6 months later upgraded to the evo

iitreatedii said:
its a girl, she told me i would be able to keep my upgrade, im grandfathered lol whatever that means man, im just happy to find out i keep it, as long as she maintains her word, which she always has
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Nobody is "grandfathered" but the upgrade can be reset Your girl will be calling my department to make that happen

oh, shrooms, i guess its nice to know people

Wait, so my current upgrade will be gone before the 3D comes out/I use it?
We have $150 upgrade discounts on all 3 lines.
Sent from my PC36100 using XDA App

DirtyShroomz said:
Nobody is "grandfathered" but the upgrade can be reset Your girl will be calling my department to make that happen
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anyway, CANT WAIT FOR NEW EVOOOOOOO lolz

Hrshycro said:
Wait, so my current upgrade will be gone before the 3D comes out/I use it?
We have $150 upgrade discounts on all 3 lines.
Sent from my PC36100 using XDA App
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better use em

iitreatedii said:
oh, shrooms, i guess its nice to know people
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As I said before, people need to wait until June to ask for the reset, it won't get done now as it's immediate and managers are not going to be resetting 1 year upgrades EARLIER than 1 year.

gotcha, good looks

iitreatedii said:
better use em
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We want to use them on the 3D, not 3 more evos....
Sent from my PC36100 using XDA App

DirtyShroomz said:
As I said before, people need to wait until June to ask for the reset, it won't get done now as it's immediate and managers are not going to be resetting 1 year upgrades EARLIER than 1 year.
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I'm a little confused, i Just seen where I got my deposit back and March is my one year mark. I didn't know upgrades were available after a year? Or is that for people that has been with Sprint a while?

Rippley05 said:
I'm a little confused, i Just seen where I got my deposit back and March is my one year mark. I didn't know upgrades were available after a year? Or is that for people that has been with Sprint a while?
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Your upgrade will stay as it's before the change (April 1st). Anyone that upgraded after April 1st will lose it, but it can be reset when the time comes. 10+ year customers have it yearly and it used to be $69.99 single plans and $129.99 family plans had it yearly as well. Now it's $89.99 single plans and $169.99 family plans.

DirtyShroomz said:
Your upgrade will stay as it's before the change (April 1st). Anyone that upgraded after April 1st will lose it, but it can be reset when the time comes. 10+ year customers have it yearly and it used to be $69.99 single plans and $129.99 family plans had it yearly as well. Now it's $89.99 single plans and $169.99 family plans.
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Oh ok, so this is just my first year with Sprint.. so I'm not eligible for an upgrade after a year then correct?

Rippley05 said:
Oh ok, so this is just my first year with Sprint.. so I'm not eligible for an upgrade after a year then correct?
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But they can reset it he/she said.
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novanosis85 said:
But they can reset it he/she said.
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That's not what I'm trying to say. I don't have anything to reset.. this is my first year with Sprint, this month marks my first year.
I was asking if I'm even eligible for an upgrade now being that it is only my first year.

Rippley05 said:
That's not what I'm trying to say. I don't have anything to reset.. this is my first year with Sprint, this month marks my first year.
I was asking if I'm even eligible for an upgrade now being that it is only my first year.
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You're fine because you're upgraded was due before April 1st which is when the changes are taking effect.

Shroomz, I currently have an upgrade right now available. I was on the 69 plan but last week changed to the simply anything plan and this plan will take effect April 1st. Will my upgrade still be available after April? Also I don't understand, I have not been with sprint for a full year but have a upgrade already.

How exactly does this resetting work in my case, when my one year mark is in july?
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sultan.of.swing said:
Shroomz, I currently have an upgrade right now available. I was on the 69 plan but last week changed to the simply anything plan and this plan will take effect April 1st. Will my upgrade still be available after April? Also I don't understand, I have not been with sprint for a full year but have a upgrade already.
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If your 1 year is before April 1st, it will stay, if it's after it will be removed by the system. When was your last upgrade?

Early upgrade for only 75$

I just talked to a sprint rep about trying to push my upgrade because of the changeover of the premier status from 1yr to 2yrs. I got denied, but I did find out about this buy back (or buy up, I can't remember for sure) program.
If you are within 10 months of your two year upgrade you can pay 75$ and they will reset your eligibility. So granted I can't get a phone now as i'm still 12 months out from 2 yrs, in Oct I can call back and tell them I would like to do this and they charge 75$ to your account and reset your eligibility so you get a full upgrade. It's better than nothing. I hope this helps some people that are looking for a new phone.
I called this number I think it's been posted in other threads to go right to a rep.
877-775-4886
From the sounds of it you should be able to call just normal customer care as well though.
Easy math for the upgrade:
The math is you have to be 10 months from your actual two year upgrade. So if you hit one year aug 1st you can't use this until oct 1.
or
after 14 months this will work.

so how does the math work.. if you were to get a say the nexus s? would it be that much cheaper?

omair2005 said:
so how does the math work.. if you were to get a say the nexus s? would it be that much cheaper?
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if u get it at best buy today
it would cost 75 bucks

Hold up so on Aug 1st I hit a yr so am eligible for the partial upgrade.. meaning I can call and have them reset the upgrade for 75 and get the 2yr price ..

omair2005 said:
so how does the math work.. if you were to get a say the nexus s? would it be that much cheaper?
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The math is you have to be 10 months from your actual two year upgrade. So if you hit one year aug 1st you can't use this until oct 1.
or
after 14 months this will work.
That nexus deal was why I tried to get them to push the upgrade , oh well. someday I'll get a good deal like that, just not today.
jsanta11 said:
Hold up so on Aug 1st I hit a yr so am eligible for the partial upgrade.. meaning I can call and have them reset the upgrade for 75 and get the 2yr price ..
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So short answer is no sorry.

stormglove said:
The math is you have to be 10 months from your actual two year upgrade. So if you hit one year aug 1st you can't use this until oct 1.
or
after 14 months this will work.
That nexus deal was why I tried to get them to push the upgrade , oh well. someday I'll get a good deal like that, just not today.
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Got it .. thanks for the info... I will keep this in mind ..def worth it with all the new phones coming soon ...

And if your within 5 months and absolutly can't wait, it only 45 for a buy up
Sent from my SPH-D700 using XDA App

I thought you could just get your eligibility reset when you are at least one year into your contract.

Ya shoulda kept pushing to get your 1 year upgrade back so you could get a free (45$ activation) nexus s at best buy today. That's how I got my gf a free epic during their gaga for phones promotion. You can still try just keep saying the contract I signed included yearly upgrades and I want to use it at best buy cause at first they want youto buy it from them at normal price 199.99.
Sent from my SPH-D700 using XDA Premium App

Sprint used to have a site that you could input your phone number and get your upgrade eligible date. Anyone know if that still exists?

brewdude said:
Sprint used to have a site that you could input your phone number and get your upgrade eligible date. Anyone know if that still exists?
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It is part of Sprint zone on your phone now. Dial *2 and look for upgrade eligibility in the menu.
Sent from my SPH-D700 using XDA App

Sprint.com/rebate
brewdude said:
Sprint used to have a site that you could input your phone number and get your upgrade eligible date. Anyone know if that still exists?
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Click to collapse
Sent from my Nexus S 4G using XDA App

What is the point of buying up? A full 2 year upgrade discount is only $150. So you would still technically pay the same amount for a phone(that isnt free). I was told I could buy up for $45. subtract that from the full discount and my current $75 discount and they are only saving me an extra $30 bucks on a $500+ phone. it would be cheaper to pay an etf then sign a new contract or wait two months after a full upgrade and sign a new contract. This is just my understanding.
Sent from my SPH-D700 using XDA Premium App

brewdude said:
Sprint used to have a site that you could input your phone number and get your upgrade eligible date. Anyone know if that still exists?
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Yeah. You can txt the word upgrade to 1311.
Sent from my SPH-D700 using XDA App

darksideauto said:
What is the point of buying up? A full 2 year upgrade discount is only $150. So you would still technically pay the same amount for a phone(that isnt free). I was told I could buy up for $45. subtract that from the full discount and my current $75 discount and they are only saving me an extra $30 bucks on a $500+ phone. it would be cheaper to pay an etf then sign a new contract or wait two months after a full upgrade and sign a new contract. This is just my understanding.
Sent from my SPH-D700 using XDA Premium App
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It's good to get the reset to take advantage of deal prices for upgrading to a new phone. For instance if you had an upgrade best buy was giving away nexus s for free today. think about it when the epic came out with an upgrade it was only 150 or something without it was like 5 hundo +, so I'd pay the 75 to save that much.
Sent from my SPH-D700 using XDA Premium App

pjy9394 said:
I thought you could just get your eligibility reset when you are at least one year into your contract.
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What he said. Doesn't that still work? Just call the right number...

jirafabo said:
What he said. Doesn't that still work? Just call the right number...
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I tried that and they said they stopped doing that sometime in july.
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i just called the sprint store & my friend that owns the store... said its an extra $75 on top of what the phone costs... so unless the brand newest nexus 4g is free which its not... so its price will be the new contract price + $75 for the early upgrade
if you really really want a discount... did you guys know that the 2yr 1yr contract renewal price for phones is the same... & also the same if you were a random person who never had sprint... sprints "discounts" are a scam... everyone in the world gets the same discount no matter how long youve been or not been with sprint, so that being said call sprint & ***** to em about how youve been a loyal customer for however long & why does some random person get the same discount as me & your going to drop sprint when your contract ends & goto verizion or att or whatever... this is what i do every time i want a new phone & they will gladly give you at least an extra $75 credit toward a new phone or on your bill

greenmuggy said:
i just called the sprint store & my friend that owns the store... said its an extra $75 on top of what the phone costs... so unless the brand newest nexus 4g is free which its not... so its price will be the new contract price + $75 for the early upgrade
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Can confirm best buy has free nexii... lol
Work next door.
{etrickery}

Etrick said:
Can confirm best buy has free nexii... lol
Work next door.
{etrickery}
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well damn....lol i was thinkin the newest coolest galaxy s wouldn't be free

Premier service

I went into the sprint store yesterday and was enlightened to the fact that premier service has been abolished as of last week, no more yearly upgradeds they goin to every 22 months:-(
Sent from my SPH-D700 using xda premium

Actually, I believe it was 22 months (or is for your next upgrade), then is going to 20 months.

I think i still get 1 more 1 year upgrade
Sent from my SPH-D710 using xda premium

I believe if your yearly upgrade is before october you get your yearly upgrade. Everyone else gets bumped on to the 20 month cycle. My next $150 upgrade is november my last one was Feburary so I think I got the 20 months now. However I believe everyone gets one last $75 upgrade. I get mines in January so year we should get that
Sent from my un-rooted Samsung Epic 4G with XDA Premium

Here's how it was explained to me; Existing Gold members who have an upgrade date before Oct. 2 can update b/t now and then and receive a second yearly update that expires 12/31/12. Silver members are basically SOL unless you are very close to your 10 year anniversary in which exceptions are being made as that was the case for me. No one can go from Silver to Gold after 10/2.

With the timing of the cutoff it really seems like this is a way of not letting people upgrade iphones every year.esp with the doubled etf. We might have been better off with no iphone
Sent from my SPH-D700 using Tapatalk

We are better off without the iPhone, now the Vision upgrade will become more like required mainainance than an improved network....
Sent from my SPH-D700 using xda premium

murso74 said:
With the timing of the cutoff it really seems like this is a way of not letting people upgrade iphones every year.esp with the doubled etf. We might have been better off with no iphone
Sent from my SPH-D700 using Tapatalk
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That's the big downside with iphones. To upgrade software you must also get new hardware. I only had 3 years to go to get gold. I was even gonna switch to the 99.99 plan to have gold but oh well. All good things must come to an end.
Sent from my un-rooted Samsung Epic 4G with XDA Premium

Here's some info copied directly from Sprint's weekly playbook
Premier Gold customers eligible for the annual upgrade between now and the end of 2012 can use their qualifying annual upgrade until 12/31/12:
*Once they take advantage of their Premier annual upgrade, they will qualify for subsequent upgrades under the New for You Upgrade program.
*If they do not take advantage of their Premier annual upgrade by 12/31/12, they will immediately qualify for an upgrade under the New for You Upgrade Program.
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Also, the New for You Upgrade program gets you an upgrade every 20 months starting 10/2/11.

DiGi760 said:
Here's some info copied directly from Sprint's weekly playbook
Also, the New for You Upgrade program gets you an upgrade every 20 months starting 10/2/11.
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Isn't "New For You" upgrade for sprint employees?
Sent from my un-rooted Samsung Epic 4G with XDA Premium

no, new for you, is their upgrade path for all customers now. employees i believe have a 6 month upgrade cycle now.

ok so it will be one yr i been with sprint on Oct.1 .. will i be about to get me an upgrade on the 1st or do i have to wait my 20 months in?

worldwidepmp said:
Here's how it was explained to me; Existing Gold members who have an upgrade date before Oct. 2 can update b/t now and then and receive a second yearly update that expires 12/31/12. Silver members are basically SOL unless you are very close to your 10 year anniversary in which exceptions are being made as that was the case for me. No one can go from Silver to Gold after 10/2.
Click to expand...
Click to collapse
Same wth me, since I was supposed to turn Gold on Oct. 5th
________________________________
Roll Tide Roll!

txtmikhail said:
ok so it will be one yr i been with sprint on Oct.1 .. will i be about to get me an upgrade on the 1st or do i have to wait my 20 months in?
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if you've only been with sprint for a year, this doesn't apply to you. Unless you pay for a plan that qualifies you for Gold Premier status.

pvtjoker42 said:
if you've only been with sprint for a year, this doesn't apply to you. Unless you pay for a plan that qualifies you for Gold Premier status.
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ok but how would i know? .. i have the 1500 family plan.. cost 129.99.. the 1st is Saturday and if i can get me some type of upgrade than i with to use it asap.. I need the NEW epic 4g Touch but i don't want to pay full price for it..

txtmikhail said:
ok but how would i know? .. i have the 1500 family plan.. cost 129.99.. the 1st is Saturday and if i can get me some type of upgrade than i with to use it asap.. I need the NEW epic 4g Touch but i don't want to pay full price for it..
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Go to the Sprint website champ, it should tell you everything you need to know as soon as you sign in.

Upgrade Eligibility

My cousin has a pretty beat up S2 i777. He is ready for n upgrade. His upgrade is June 1st. Is there a way AT&T can push his upgrade up for a slight cost? I'm on Sprint and they'll let me push my upgrade up for a fee. Just curious.
EDIT: Whoops, meant to post this in Q&A. Mods move please.

Overstew said:
My cousin has a pretty beat up S2 i777. He is ready for n upgrade. His upgrade is June 1st. Is there a way AT&T can push his upgrade up for a slight cost? I'm on Sprint and they'll let me push my upgrade up for a fee. Just curious.
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Click to collapse
probably move it up and let him buy it on the phone. Call in nice and let them know his phone is not working so well. They'll help usually.

Mine wasn't until June. 10th but they let me move up because I was a long valued customer
Sent from my HTC One using xda premium

Overstew said:
My cousin has a pretty beat up S2 i777. He is ready for n upgrade. His upgrade is June 1st. Is there a way AT&T can push his upgrade up for a slight cost? I'm on Sprint and they'll let me push my upgrade up for a fee. Just curious.
EDIT: Whoops, meant to post this in Q&A. Mods move please.
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I've tried this is three different corporate stores, and they've all told me the same thing. You can upgrade early if you're in the same calendar month as your stated date. So, since his is the 1st of the month, he's screwed. Otherwise, you can pay a $250 early upgrade fee. Ridiculous, I know, but that's the way it is.
Sent from my SGH-I777 using xda premium

I upgraded but I had an executive from sales do it for me since I complained about their customer service many times over. But im still waiting for mine to come thru the mail. I wasnt supposed to get an upgrade till july 16
Sent from my SGH-I777 using xda premium

mattdm said:
I've tried this is three different corporate stores, and they've all told me the same thing. You can upgrade early if you're in the same calendar month as your stated date. So, since his is the 1st of the month, he's screwed. Otherwise, you can pay a $250 early upgrade fee. Ridiculous, I know, but that's the way it is.
Sent from my SGH-I777 using xda premium
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isnt it a $250 early termination fee MINUS $10 for every month he was on contract...so really it would be closer to $50 plus the upgrade pruce and $36 upgrade fee and than taxes...
But people seem to have had luck getting there s4 months before there contract is up
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Moved for you Stew

My upgrade was in September but they let me upgrade.
I have three lines and one was eligible in June. So I asked and a manager OK'ed it. But the guy doing the upgrade upgrade my September line. Lol so I have another upgrade next month.
AND since I had an S3 they didnt charge me the $36 upgrade because I told them I have the sim and they don't have to worry about it.

mg2195 said:
isnt it a $250 early termination fee MINUS $10 for every month he was on contract...so really it would be closer to $50 plus the upgrade pruce and $36 upgrade fee and than taxes...
But people seem to have had luck getting there s4 months before there contract is up
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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That's not what they told me in store. BUT, there's always the possibility that they had no idea what they were talking about, so you may be right.
It's infuriating that people are actually having success with this, when they refuse to let me upgrade only 5 days early...

mattdm said:
That's not what they told me in store. BUT, there's always the possibility that they had no idea what they were talking about, so you may be right.
It's infuriating that people are actually having success with this, when they refuse to let me upgrade only 5 days early...
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Any store will let you upgrade as long as it's in within the same calendar month. Depends on the store you go to if you want to upgrade earlier than that. I went to 4 stores, and only one let me upgrade early because "the manager was feeling good". And according to the AT&T phone support, each store has an allowed quota that they can let upgrade early each month. You might just be out of that quota, or have a crappy AT&T store or both.
Anything is possible. I upgraded in April when my upgrade was in September. So obviously it's possible. Your other option is to call AT&T and they will surely let you upgrade as long as your account is in good standing, but then you'd have to wait for shipping. I would personally do that, as currently all the stores in my area are completely out of stock.

I'll give my cousin this info and see what happens. lol
Thanks all.

Well I called over the phone to upgrade and I was due in may 1, 2014 they let me upgrade to a s4 .the bad is that u pay extra 50$ and the phone is ion back order.so give it a try and good luck.
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