Database Users

Touchpanel has died!

Hi!
I was sitting down and cleaning my display with a fiberclouth that was in the case with the screenprotector. I was not using any hard preassure or anything.
When I was finish cleaning the touch function don`t work anymore! It does not respond to any touch, but hardware keys work perfect.
I have tryed hard reset also.
The mobile works great when I am using it trough MyMobiler with my computer.
Anybody who has experience somthing simular?
Hope the I can return it. It is under 2 months old!

Well contact HTC directly, just say your Touch screen doesn't response anymore and they should help you! I hope all goes well GL.

I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.

panart said:
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
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Ok!
I have sent my device to my local service center now!
Hope they will fix it fast! How long time did you wait, and do you know what exactly they fixed?

I waited 3 days. They replaced 3 parts: SUB-ASSY, LCM, LEO.
I asked them what those parts are and they said it's complete LCD with touch panel.

Hey, yesterday i got the same problem.
Seems to be that there is an hardware-error?
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )

specialdune said:
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
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Sorry to tell you this, but even if it is the same phone, they're 99% sure to do a factory reset before sending it back.

Finally I got my phone back!
They have replaced the LCD, touchpanel and some small parts.
It took a while, but I bought the Nexus one after I sent my HD2 in. Funny to test it, but when I recived my HD2 yesterday, I remembered why this is my primary phone! =)
I just love the LEO!!!!
Let`s hope that this problem I and a couple of others have had is not a common hardwear problem!

NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!

akilles_ said:
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
Click to expand...
Click to collapse
the flashlight doesn't work when the battery is low. after a full charge, try it again.

I have a full battery! =(
Maby I have found out something!
I downloaded a app from opnmarked, htorch is the name.
When I try opening it, I recive a error that says: Error finding the DLL or the "camera_Init" entry point: Can`t find PInvoke-DLLen HTCCamera1.dll
Anybody knows something that can help?

I bricked my 32A magic - please help...

Hi,
I was going to install CM6, but didn't get to far.
I was running a rooted stock ROM with sense.
To make it simple I installed ROM manager from market, installed the required recovery, and just for safety I wanted to run a backup from the ROM manager (BIG mistake). After a few seconds it rebooted, showed the "HTC magic" spash, and then rebooted again. Only way to stop it is to pull out the battery. I can't get into fastboot, it doesn't respond to any keys during boot, and doesn't stay up long enough to get the PC to recognize it on the USB port
Any clues?
Best regards,
Allan

Hi Allan,
I have the same situation as yours yesterday. also installed a ROM manager with the latest FroyoRider. After one day usage, it rebooted suddenly and can't get back the fastboot nor recovery menu. It's in HTC care center now....

Hi kenmm,
Too bad, I thought about doing the same, but from what I have heard they just change the mainboard, which cost about the same as a used magic here (
The only mode I can get my device in is JTAG mode (holding scroll wheel, giving a blue LED)
I have been reading JTAG recovery and i think we have both a suitable JTAG interface and a RS232 converter at work so when I have gathered enough energy I think I will try that.
I would be interested in what HTC care center says to you though!

Hi Allan,
The technician tried to hard reset my magic, of course she failed to do it.
They checked my magic is still under warranty, hence they kept my phone. I don't know what will they do on my phone; replace mb or replace new...
Are you sure your magic's warranty period is ended? I'm asking because my magic was bought at the first day it release in hk.

Hi Kenmm,
yes my magic is still under warranty, but I guess that doesn't cover flashing unofficial software.
Big question is if they can detect the unofficial software now when I guess the SPL is nuked?
I could be tempted to try

Yes, it's what I'm worrying, too.
If any charge is needed, they'll inform me first right?
I'll give up the magic if htc quote me the charge as big as you told me.

Very thanks to your hints about "JTAG". After some googling on this word, I found some successful un-bricks.
So, I'll not care htc will fix it anymore, my magic will finally be fixed.

I will send in my phone today just to try it. They should not do any rep. that is not covered by warrenty before first asking.
Yep JTAG unbricking seems promising, but it is still a bit complicated and new. Perhaps in a few months it is more thoroughly understood (and simpler).

hmm..I am in simmilar situation like you since 29th June, I bricked my HTC magic in rooting process(Indeed ..I was successful twice..)... I send my HTC magic for repair in washington DC.I explained the Jtag method to the technician ,mailed him the links how to repair...but he was not confident...(They are asking me to pay for the Jtag cost,cable cost etc. and with no guarranty..)
Today I ask them to ship it back to me .... I am planning to send it to HTC service center...Which seems to the best option at this point of time...
All the best Guys...
I think Somebody should come-up with easier process to unbrick the phone....

My magic was returned from htc today.
They just replaced the mb of my magic. It means they not yet have the technique to unbrick the phone through Jtag, or they feel not worth to spent huge time on thousand phones.
Hence, for a bricked phone within warranty, the best solution is send it to htc. They won't charge you because they don't know the phone was rooted or not.

Hey Congratulations!!!
Unfortunately my Magic is Out ouf warranty by now...
Do you have any Idea,How much they charge and how long it takes , if it is out of warranty?
Thanks!

Don't show them your invoice, the estimated warranty period sometimes longer than actual. My phone was actually bought at Jun.

Kenmm: Congratulations, I hope I will be as lucky!
Hemant_B: Are you sure that your magic is out of warranty? I thought mine was too, but I found the warranty note and there it is stated in numerous languages that the period is 24 months. (HTC branded 32A phone)

I am not sure...I got it last year (June 2009) when I was in Germany..it's Vodafone-HTC Magic 32B ..May be ..I should give a try...
OR
Is somebody out of expert guyz here,who can repair my phone and I will pay the cost for repairing/helping.(As I don't want to invest in JTAG or ORT device)?

[Q] HTC Surround will not boot past white htc screen.

Hi I just recently applied the nodo update through chevronwp7. A few days later (today), I tried to sync with zune and had an error and would not read the phone correctly, I cant remember the message.. So I shutdown the phone then turned it back on thinking it would resolve the issue. But instead the phone gets stuck at the white htc screen( the first screen that comes on after pressing the power on button).
I have flashed ansar's cingular rom successfully several times, Tried the Windows Phone Support Tool......No luck. Will not get past the white htc screen, the only way to turn the phone off is by pulling the battery.
Any help would be greatly appreciated, bought the phone from ebay for my original at&t contract.....No Warranty that I know of. Sending it in for repair is not an option. Does anyone know of a possible fix? I am using Win7 x64.
Thanks, CheSley

It's borked, this has happened twice to me now. My devices were covered under warranty though. Sorry.
http://forum.xda-developers.com/showthread.php?t=884142

This also happened to me. However my phone was still locked.
I bought mine on Craigslist so technically I couldn't claim it under warrenty but I talked to a guy at an ATT store and he said call anyway because 50% of the time they are to lazy to check. I called, was sent to a device center down the street and had a brand new Surround within an hour.
I'd suggest trying a call to ATT you might get lucky.

Fixed..
Hi there,
I also had this happen to me and unfortunetely I had one little red dot on the water sensor by the USB port so they wouldn't warrenty it for me.
Today i fixed the phone myself and it's up and running perfectly. With my issue i guess it was the SD card... Completely fried and unusable on anything. Once i put in a working SD card and rebooted the phone everything was running fine again.... It was a fresh start had nothing remembered except the stuff you purchased with your windows Live ID.
You do have to take apart the phone which could void your warrenty but this didn't matter any more in my case and i had nothing to lose..
Wasn't to hard at all..
Hopefully this helps someone else!

Coockoo said:
Hi there,
I also had this happen to me and unfortunetely I had one little red dot on the water sensor by the USB port so they wouldn't warrenty it for me.
Today i fixed the phone myself and it's up and running perfectly. With my issue i guess it was the SD card... Completely fried and unusable on anything. Once i put in a working SD card and rebooted the phone everything was running fine again.... It was a fresh start had nothing remembered except the stuff you purchased with your windows Live ID.
You do have to take apart the phone which could void your warrenty but this didn't matter any more in my case and i had nothing to lose..
Wasn't to hard at all..
Hopefully this helps someone else!
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Click to collapse
Good call, I was thinking it was a storage failure, but as I said mine were covered under warranty so I never voided the stickers But, if you have nothing to lose grab a small torx bit (t-4 I believe) and try it out. Then report back here.

RE
kdj67f said:
Good call, I was thinking it was a storage failure, but as I said mine were covered under warranty so I never voided the stickers But, if you have nothing to lose grab a small torx bit (t-4 I believe) and try it out. Then report back here.
Click to expand...
Click to collapse
Hi all and thanks for the quick responses. I actually just tore mine down a few minutes ago, pulled the sd card, re-flashed with original rom and it worked... luckily i have old 4gb card that might work. So far the phone says "installing apps" in the initial setup. hopefully it works... Thanks Everyone.

SD Card
I have the same problem, and no chance to claim the warranty cause I'm at Brazil.
I didn't understand what are you talking about the SD Card, this phone don't have SD Card. Did you disassemble the device?

Yes you'll have to disassemble the device to get to the card. From what I've read it's not that hard to do. Good luck.

Yeah I had that same thing happen to my Surround but luckly I had warranty. I tried everything possible to fix it but nothing seemed to work.

This same thing happened to me... I think my phone is still covered under warranty, but I have a very bad tendency to lose my receipts... So hopefully I can go and get a copy from the at&t store and get it repaired or replaced...

Excellent!!!!!! I had the same problem. I changed the SD and problem sold.
MUCHAS GRACIAS!! PURA VIDA

ok, I wll try changing the SD card

cirojascr said:
Excellent!!!!!! I had the same problem. I changed the SD and problem sold.
MUCHAS GRACIAS!! PURA VIDA
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Click to collapse
Nice thanks helped my friends phone out too.

Amazing i had the same situation i just removed the sdcard and replaced it and walaaaaaaa my htc boot normaly again.. thank you guys....

x10 warranty

Hi everyone,
My problem is the battery, it always turns off when i use it. I need to wait at least 15 minutes then turn it on, to only use it for a few minutes. Optus (Australia) wouldnt fix my phone because it was rooted. How can I return the phone to its original form. or how to fix the phone if you had same problems. Thanking for taking the time to read and answer my inquiry.
Regards,
Looking for your answers.

do you smell burn ... is your battry tooo hot ... i had a problem similar to this and discover it was a failure from factory .... (motherboard chip problem).. and second time i experienced this was a custom kernel (3.62) ...
anyway to return it to factory use this : http://www.sonyericsson.com/cws/sup...ds/subject/updateservice/1.689743?cc=gb&lc=en

jz repair using sony ericsson update service, then it will become unrooted GB again.. then send to repair.. i hope this can help u..

[Q] HTC 7 Trophy crush everytime i put on Data/3G

Hi
I have notices something about my phone before and after update
at first if i switch on my 3G the phone becomes very hot and reboot .
Now if i open any application with 3G or Data or if it becomes hot ..then it reboot ..
My only option was to freeze my phone for a while in the fridge to cool it off but it is only temporal
Help me!! is it a software problem or hardware problem ....
any great suggestions
because now i can't even go data or 3G for 3 mins ... then it keep rebooting and rebooting
Please help ... it was unlocked when i bought it in my trip from France...
Now i can't go back just because of my phone ... Please help me
thank you

I had the exact same problem before. I toke the phone to Vodafone repair center and told me it is a hardware issue and require to replace the main board and it will take too long to fix and just gave me a new phone , Now I have no problem at all

You may install stock rom and test it. If still meet so, i think have ptoblem with hardware. Bring to guarantee