Database Users

Lost my Push Email

Can anyone suggest what I should look at to solve this?
Running HTC standard WM 6.0 -- CommMgr says that DirectPush is "on" but the only way I can get my MS Exchange email is to manually click "send/receive" for this account. I have 5 other email accounts all of which download per my settings, but MS Exchange does not? I'm baffled as to where to look to correct this.
Thanks!

did you open ActiveSync (A.S.) on your phone to see if there are any error messages? also, while in A.S., you should confirm that the sync "Schedule" has not changed to manual... and lastly, check with your Exchange Admin to confirm no changes occurred on the server side.

I once experienced that the SSL sertificate that was used to secure the communication with the server had expired on date. This caused push to stop working. There was a remark about this when I opened ActiveSync.

pananza said:
I once experienced that the SSL sertificate that was used to secure the communication with the server had expired on date. This caused push to stop working. There was a remark about this when I opened ActiveSync.
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Where did you find a replacement certificate? I've had that msg but was unable to figure out where to find the updated certificate. Thanks.

brucewilsonpa said:
Where did you find a replacement certificate? I've had that msg but was unable to figure out where to find the updated certificate. Thanks.
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You need to have your exchange administrator install a new and valid certificate. Not much you can do. If your exchange server is using a self-issued SSL sertificate you can use the Enroll Certificate function in Active Sync on your PC to install the issuer (most often domain controller) as a trustet root certificate.

brucewilsonpa said:
Where did you find a replacement certificate? I've had that msg but was unable to figure out where to find the updated certificate. Thanks.
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if your company uses OWA, e.g., Outlook Web Access, you should be able to export the certificate from IE. I've done this before; the trick is to know which certificate is used to authenticate your access to the email server.

Cannot setup Mail account correctly

Hello,
i just got my Hero and I'm now trying to setup my POP email account using HTC mail. I'm using the same settings which i had on my HTC Diamond but for some stupid reason i cannot setup the outgoing SMTP server on the Hero.
No matter what I do, i always get a
"550 Administrative prohibition" from the outgoing mail server.
However, i can receive email using the same account information, just sending does not work
Any hints?

have you turned authentication on for the outgoing server?
that error suggests you haven't and it is blocking you because of it!

rhedgehog said:
have you turned authentication on for the outgoing server?
that error suggests you haven't and it is blocking you because of it!
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Yes, i have. Actually, when i turn it off i do not get any error messages during account setup but then again i cannot send any mail in the HTC mail app
The above error occurs when the HTC mail setup prog tries to verfiy the settings with the smtp server.

Do you use a different username for your smtp server? That flatout refuses to work for me in HTC Mail, I would suggest you try K-9 a much better email app.

Ovek said:
Do you use a different username for your smtp server? That flatout refuses to work for me in HTC Mail, I would suggest you try K-9 a much better email app.
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No, it's the same username (=email address).

ok, next one to try, i know on my server, the username is the email address bbut with a + instead of the @. Usually i don;t have to use it and the @ sign works, but some programs i have to use the +
could that be it?

Nope, sorry. That didn't do the trick as well.
Meanwhile i read on some other forums that it depends on the mail server, that's why some work and some won't. As it seems the HTC Mail app is sending a "script" (whatever) during account setup that is treated as malicious by the server and ignored therefore.

Smtp Email problems

Hello,
I have an HTC Ozone. Purchased about 2 months ago. I have been unable to send email through a company mail server since I have got the phone. I can log on and download my messages with no problem. When attempting to send mail I connect to the server but my phone sends no authentication information and I get a message bounced back saying no relay access allowed. I have tried the microsoft fix but my phone would not install it. I am currently using the most current 3VO 6.5 rom, I have also tried the official rom. With all three roms I have been unable to send mail. I have also tried multiple email clients.
I have tried to send mail through our server over wifi with outlook mobile and profimail. Same resault error 504 relay acces denied. I know for a fact our server supports relay access with authentication, I have no problems sending mail with my laptop using my verizion air card.
As i noted earlier I have had this problem from day 1 with stock 6.1 rom, with the official 6.5 rom and with the 3VO rom.
Does anyone have any ideas?
Thanks in advance.
Brian B.

Ok more testing. Tried same account information with my wife's phone same resault. I was thinking verizon was blocking port 25, cause I have tried other outgoing servers. Our IT guy says logs show phone connecting but not sending the login information. This baffles me. As anyone with an ozone had these problems. I have searched all over everything I find says use an alternate smtp server but this doesn't work either. This phone is really making me angry.

Of course, you are using your phone operator SMTP ?
Do you have the same probleme with GMAIL and IMAP protocol ?

Jalom said:
Of course, you are using your phone operator SMTP ?
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What do you mean? I'm sure I have a T-Mob mail account, but I don't use it. I use my Internet provider's SMTP email. I cannot get my folders on my phone, "deletes" don't get sent from my phone, and every once in a while I cannot send email.

Not all pop server work well with pocket outlook. For instance, I cannot get my gmail mails synced correctly using the pop protocole, I need to activate IMAP (that may solve your sent mail issue).
As far as other accounts go, in order to be able to send mails, I need to use my mobile operator SMTP (and username / login), i.e smtp.orange.fr. (still keeping my e-mail provider's pop account, though).
Is you problem permanent (you never manage to send any e-mail) or odd (sometimes it will, sometimes it won't) ?

Jalom said:
Not all pop server work well with pocket outlook. For instance, I cannot get my gmail mails synced correctly using the pop protocole, I need to activate IMAP (that may solve your sent mail issue).
As far as other accounts go, in order to be able to send mails, I need to use my mobile operator SMTP (and username / login), i.e smtp.orange.fr. (still keeping my e-mail provider's pop account, though).
Is you problem permanent (you never manage to send any e-mail) or odd (sometimes it will, sometimes it won't) ?
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The sending problem is intermittent, but the folders issue and the deletes issue are permanent. Plus, if I read and/or delete an email from my phone and do not read it on my email server it gets re-sent to my phone as unread mail.
Btw, the incoming server is a POP server, the outgoing server is SMTP.

All right. Although I do not have a precise idea of what your problem is, I would suggest the following:
- Call you provider (T-mobile if I understood well) and ask them what is their smtp server address, and what is your login / password, and try to use this config to send mail.
- Try to switch one of you webmail from pop to imap and to sync your mails using the imap protocol.
Another solution would be transfering all you mails to a live mail account, as these of course are well integrated in WinMo.

[Q] email authentication problem?

Is anyone else having this problem? My email is hosted on Hostmonster and I use IMAP/SSL/Thunderbird to access my email on my PC. I'm trying to set up my email on k9mail and use the same configuration settings for Thunderbird. For reasons unknown, I keep getting an authentication error: k9mail keeps telling me that my username or password is wrong.
After making sure everything's correct, I used the stock browser to log into my email through the web interface, and guess what: it said my username/password combination is incorrect too. I fired Opera Mini and tried again: same result.
I have no problem signing into my account on my PC using Firefox or Thunderbird.
I googled around a bit but most of the issues associated K9mail/Mail are self-signed SSL certificate related.
Let's assume my username and password are both correct: what might be the cause of this, and is there a solution?

Droid X OWA

I have been trying to get my work email set up on my phone. My company only supports the bb phones that they provide for certain employees. So, I am on my own to find a solution. I do have access to check my email via OWA and have been able to do so on my phone using Opera. I have read several places that I should be able to use the OWA credentials to set my email up using the default email client. But, I can't get it working. It allows me to complete the set-up without issue. But, when I try to send/receive it gives me connection error. Based on what I have read if I can login via my mobile browser I should be able to connect using the default client (i.e. IT has allowed mobile access) I am going to post what I did during the setup to see if you guys can identify what I may be doing wrong.
Domain/username: I put the username I use to login to OWA.
Password: my password
SSL is checked
Email adress: my email address
Server name: url for OWA, with https:// taken off. The address is webmail.mycompany.com
When I hit "next" it gives me an error and asks me if want to turn disable certificate verification, I hit "yes"
It then goes to the next screen which says "Success!" at the top. Then I hit "done"and setup should be complete.
But, when I go to that email and try to refresh, it says connection er

Anyone have any ideas?

Have you tried other email apps from the market? I use K-9 mail and it has been solid for IMAP. I know it supports other email systems too.
Sent from my DROIDX using XDA App

I tried one (might have been k9) and didn't have any luck. I was hoping someone had experience with a specific app. I tried Googling it, but all I could find was people recommending touchdown.