Hello,
I have an HTC Ozone. Purchased about 2 months ago. I have been unable to send email through a company mail server since I have got the phone. I can log on and download my messages with no problem. When attempting to send mail I connect to the server but my phone sends no authentication information and I get a message bounced back saying no relay access allowed. I have tried the microsoft fix but my phone would not install it. I am currently using the most current 3VO 6.5 rom, I have also tried the official rom. With all three roms I have been unable to send mail. I have also tried multiple email clients.
I have tried to send mail through our server over wifi with outlook mobile and profimail. Same resault error 504 relay acces denied. I know for a fact our server supports relay access with authentication, I have no problems sending mail with my laptop using my verizion air card.
As i noted earlier I have had this problem from day 1 with stock 6.1 rom, with the official 6.5 rom and with the 3VO rom.
Does anyone have any ideas?
Thanks in advance.
Brian B.
Ok more testing. Tried same account information with my wife's phone same resault. I was thinking verizon was blocking port 25, cause I have tried other outgoing servers. Our IT guy says logs show phone connecting but not sending the login information. This baffles me. As anyone with an ozone had these problems. I have searched all over everything I find says use an alternate smtp server but this doesn't work either. This phone is really making me angry.
Of course, you are using your phone operator SMTP ?
Do you have the same probleme with GMAIL and IMAP protocol ?
Jalom said:
Of course, you are using your phone operator SMTP ?
Click to expand...
Click to collapse
What do you mean? I'm sure I have a T-Mob mail account, but I don't use it. I use my Internet provider's SMTP email. I cannot get my folders on my phone, "deletes" don't get sent from my phone, and every once in a while I cannot send email.
Not all pop server work well with pocket outlook. For instance, I cannot get my gmail mails synced correctly using the pop protocole, I need to activate IMAP (that may solve your sent mail issue).
As far as other accounts go, in order to be able to send mails, I need to use my mobile operator SMTP (and username / login), i.e smtp.orange.fr. (still keeping my e-mail provider's pop account, though).
Is you problem permanent (you never manage to send any e-mail) or odd (sometimes it will, sometimes it won't) ?
Jalom said:
Not all pop server work well with pocket outlook. For instance, I cannot get my gmail mails synced correctly using the pop protocole, I need to activate IMAP (that may solve your sent mail issue).
As far as other accounts go, in order to be able to send mails, I need to use my mobile operator SMTP (and username / login), i.e smtp.orange.fr. (still keeping my e-mail provider's pop account, though).
Is you problem permanent (you never manage to send any e-mail) or odd (sometimes it will, sometimes it won't) ?
Click to expand...
Click to collapse
The sending problem is intermittent, but the folders issue and the deletes issue are permanent. Plus, if I read and/or delete an email from my phone and do not read it on my email server it gets re-sent to my phone as unread mail.
Btw, the incoming server is a POP server, the outgoing server is SMTP.
All right. Although I do not have a precise idea of what your problem is, I would suggest the following:
- Call you provider (T-mobile if I understood well) and ask them what is their smtp server address, and what is your login / password, and try to use this config to send mail.
- Try to switch one of you webmail from pop to imap and to sync your mails using the imap protocol.
Another solution would be transfering all you mails to a live mail account, as these of course are well integrated in WinMo.
Related
Hello:
I can dial into my company network using my XDA and dialup, ok. Does anyone know how I can receive my corporate emails? I suspect I need some software for the XDA which can access MS-exchange servers, is there any such out there?
thanks
corporate mail
all i can tell you is the way we do it at our company. exchange has web access so to access our corporate mail the address would be
http://mailserver.*****.**.uk
type in your login and password and bob's your auntie.
no special software required.
ian
Hmmm. I gave it a try, no luck. maybe it is blocked by our firewall. :-(
POP server
I can do my corporate e-mails trough a pop3 server, and with the nice patch I can do my private e-mails trough a hotmail http account.
works perfect
So check if you have a pop3 mailserver account.
Similarly I check my corporate Exchange server with Pocket Outlook using IMAP4 (can get folders other than Inbox). I also get my Yahoo email using POP3.
Hmm - no idea how to use IMAP4 or how to get them through e pop3 server.
I don't know much about how mail works, i just usually collect it and send it. details on how to set these two possible solutions would be most welcome.
Icarusbop
Why don't you ask the IT dept ?
At my work place, I can access email remotely though the web interface of Exchange / Outlook. I still have to be connected the RAS service here though as the server is not advertised on the internet.
Rob.
Hmmm
the problem with that is two things...
the XDA is not a company issue thing, so they will probably not like me doing this.
Our it dept is ridiculously crap.
Icarusbop
Icarusbop are you useing vodaphone on your xda ii
Yes, I am using vodafone. I have a company mobile, calls are paid for by company, so I obviously wanted to use the voda card in my XDA II
if you got an exchange server, you can add activesync and outlook mobile access with server 2003 and get your email auto updated thru text messaging. I have the whole set up hosted out of my apartment
I have an xda2 and was always able to collect my email from our Windows SBS2000 exchange server using VPN. Now we have upgraded to Windows SBS server 2003 we cannot get mail.
We are able to log onto the VPN.
We can even use the terminal services and see the server screen, but we cannot download mail.
If we try to get mail we get the following message:-
"Messages cannot be downloaded to your mobile device. Make sure you are connected and your e-mail account settings are correct . Then, try to download messages again"
The email settings we are using are the same as those that worked with SBS2000 server.
Can anyone help please
Thanks
Sam
From what you wrote I have gotten this...
1. Using VPN to connect to work network.
2. You can access resources on work network, proving the VPN is working.
Now, how are you connecting to get your mail? POP, Exchange Mobile???
I am going to assume you have a reason for not just using Exchange Mobile via Internet, such as don't want external access to Exchange box etc. etc.
sbs2003 mail access
I am using pop3 to access.
This was the way I accessed with SBS2000 with no problems.
The settings of my XDA2 are:
email address: [email protected]
user name: [email protected]l
password: mypassword
account type: pop3
incoming mail: servername
outgoing mail: servername
When I ask it to get mail GPRS is loaded and then VPN is loaded
then I get "connecting" then after a period I get the above error message.
If I leave the email prog and go to Terminal Service I connect and see my login and I can log in.
Sam
pop3 isnt enabled by default in sbs 2003, check settings in exchange admin and in services to make sure youve got the pop3 service running
sbs2003 mail access
Thanks for your help. Pop3 was not started, and WILL NOT START I do not know why. It says look in the Event viwer but no errors appear there.
I have started Imap and that has worked and I am receiving my mail. Thanks for your help.
Sam
PS in your first email you refer to Exchange mobile via the internet.
Isv this a big deal to setup and what are the advantages.
Again thanks for your help. If you are busy please do not bother to answer the PS. I am gewtting my mail so all is ok
Thanks again
Sam
I had it working pretty much straight away, OMA is another thing. Ultimately, we moved on from Exchange Mobile as it didn't offer real-time push capability (unless using SMS).
We now use Pylon Anywhere and couldn't be happier. Not only does it do everything you want, it only costs $654 US for five users. It works with Pocket PC, Palm and Symbian (amongst others) based devices.
Everything was working fine on my Mogul with two e-mail accounts using Outlook. All of the sudden, my Outlook can not send any e-mails on either account when using WiFi. I can send using 1X phone line.
I tried setting up my Yahoo account again, to no avail. Any ideas? With my Moto Q, I had to set up Yahoo again as a POP3 account, instead of the automatic account setup, which used IMAP. Is the same thing happening here?
Frustrating!
BB
look for a program called NODATA or NOGPRS here on XDA. Use it to disable the GPRS function on your phone temporarily and then attempt to send it with only the wifi. If it works let me know and i'll talk you through a permanent fix.
Are you able to surf the net using the WiFi (when the evdo connection has been closed via comm manager)?
If you're online with WiFi, but can't send email (yet you can receive), I'm guessing that the WiFi's internet connection may be the culprit...
You see, many ISPs have outgoing mail filters in place so that viruses and the like can't send out spam from multiple computers.
For example, my provider is optimum online, and they only allow outgoing mail traffic on port 25 (the standard pop3 outgoing port) if it is going to mail.optonline.com.
All you have to do then, is change your outgoing mail server to optonline, and you're all set (note this doesn't change your email address... all outgoing mail servers are the same, you can use whichever you want and it won't have any effect on your name or anything). Every optonline user in my area knows about this by now.
Problem is, then you can't send email from EVDO because optonline isn't accessible from there.
I chose to only send and receive email from the EVDO connection (you can set this somewhere, although I don't remember where), so even when using Wifi, outlook is using the cellular connection.
Alternatively, you can use an exchange server which won't have this problem (since it doesn't send outgoing mail directly, but rather syncs with a server which then sends your mail).
Dishe said:
I chose to only send and receive email from the EVDO connection (you can set this somewhere, although I don't remember where), so even when using Wifi, outlook is using the cellular connection.
.
Click to expand...
Click to collapse
This would be an option I would use. Anyone know if the setting is in E-Mail Acct. setup, and would you have to change it to POP3 because IMAP setup is automatic?
Thanks
BB
you need to setup the outgoing mail for port 25 is filtered of the isp that wifi is using: such as mail.optonline.net for optonline
Can anyone or has anyone successfully set up and sync'd to a pop3 acct with their HD yet???
I use the same settings as on my desktop computer and get a message in outlook
"Outlook cannot be downloaded to your mobile device. Make sure you are connected and that your email settings are correct. Then, try to download messages again".
This cannot be, I am connected VIA wifi, I can browse the Internet ( using Opera ) and made sure the password was correct ( pullin' out the Stylus )
Any SOlutions ???
You do know pop3 messages are not left on the server after you downloaded them on your desktop, don't you? So unless you have checked the option to leave a copy on the server in your e-mail client you cannot download messages again.
For a more conenient use you should get an imap mail server. With imap the messages are server based, so whatever you do with the messages in your mail client (mark them as read, delete them) will happen to them on your mail server. This way you can have the same messages on every device you use to view them (desktop, phone, laptop).
Thats not IT
chr5s11 said:
You do know pop3 messages are not left on the server after you downloaded them on your desktop, don't you? So unless you have checked the option to leave a copy on the server in your e-mail client you cannot download messages again.
For a more conenient use you should get an imap mail server. With imap the messages are server based, so whatever you do with the messages in your mail client (mark them as read, delete them) will happen to them on your mail server. This way you can have the same messages on every device you use to view them (desktop, phone, laptop).
Click to expand...
Click to collapse
Yes, I am very much educated in the process of retrieving an email. but even if My Inbox was empty, I would get an empty INBOX, not an error message.
This is just a guess but how are your network choices set for Outlook, ie Work ISP etc?
Are you on contract or PAYG? I've never been able to use my phone's IMAP or POP3 client, regardless of model, due to the way that PAYG WAP works...
unless 'syncing' with pop three is different from what I think, I have accessed my pop3 account without hassle on my xda2i. (not bought the HD just yet )
I've used it with IOL and GMAIL wthout too much hassle on PAYG vodafone UK gprs.
This is my config :
I am on T-Mobile WNW - Free Internet HSDPA, ( I have unlocked the content restrictions to view all websites )
I have the following pop3 Settings:
Email : [email protected]
Your Name : Name Here
Account Display Name ( Greyed out ) : Name Here
Incoming Mail Server : [email protected]
typeop3
User Name : [email protected]
pwd : ********
Save Password : Checked
Outgoing SMTP ( Requires Auth & Use same usr name and PWD )
Advanced:
--------------
Network Connnection : T-Mobile Internet
AutoMatic Receive : 2hrs
Message Type : HTML
This is the total config, It is exactly the same as my outlook on windows XP machine, which can sync. I am however unable to on my phone.
I am asking if anyone who has a HTC Touch HD has successfully setup a pop3 yet ????
Hi,
I has a similar problem and I am on T-Mobile,
I unchecked the proxy option in Setting / Connections / Proxy Settings and it seems to work now
Tom
In network connections you have T-mobile as the internet access network?
He stated that he is using WiFi, the internet connection setting should not be relevant. The proxy setting mentioned by tombradshaw above may be problem.
I'm having the same exact problem, using the internet connection, did anyone find a solution for this pls?
faw+ said:
I'm having the same exact problem, using the internet connection, did anyone find a solution for this pls?
Click to expand...
Click to collapse
The solution is already posted as well on other threads.
Turn off the proxy server option and it'll work.
No that didn't make it for me
The asnwer is very simple
your setting:
Email : [email protected]
should be:
Email : example (without the rest the account knows this from the POP and SMTP )
This should make your email to work!
Has anyone come up with a solution for this yet? I am trying to connect to a pop3 e-mail account belonging to a privately owned domain and have everything set up in the same way to the original poster, except I am connecting via my provider's (Orange UK) data tariff.
My Internet connection does not have a proxy specified, I can connect to a hotmail account without issue, and I know all of the details are correct as I have just set them up fresh on a different computer.
Any suggestions not already mentioned will be appreciated as I have read through the entire thread and none of the suggestions so far have led to me being able to connect.
The message I receive is:
Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.
Click to expand...
Click to collapse
Is there really no one out there who knows how to solve this? I really don't want to be stuck using hotmail when I am travelling half way around the world
Hello,
I also have the same problem:
While my first pop email account works fine, the second (pop.gmx.de) doesn´t synchronize any more. For the first two weeks everything worked fine, but a couple of days ago, the second mail accoutn stopped working.
Of course I checked the logon data sevral times, re-entered the complete data as a new account, soft-reseted my Touch HD, etc.
I also checked the same POP mail account at the same time from my notebook without any problems - so it cannot be a server problem.
Strange: When I you the web interface from GMX it tells me that there have been several unsuccessful logon attemtps to my account.
So it seems as if the Touch HD scrumbles the POP password, that I re-entered unnumbered times.
Any ideas or solutions to this?
Greetings,
Lumi74
lumi74 said:
Hello,
I also have the same problem:
While my first pop email account works fine, the second (pop.gmx.de) doesn´t synchronize any more. For the first two weeks everything worked fine, but a couple of days ago, the second mail accoutn stopped working.
Of course I checked the logon data sevral times, re-entered the complete data as a new account, soft-reseted my Touch HD, etc.
I also checked the same POP mail account at the same time from my notebook without any problems - so it cannot be a server problem.
Strange: When I you the web interface from GMX it tells me that there have been several unsuccessful logon attemtps to my account.
So it seems as if the Touch HD scrumbles the POP password, that I re-entered unnumbered times.
Any ideas or solutions to this?
Greetings,
Lumi74
Click to expand...
Click to collapse
My GMX worked perfectly for months, but since 2 weeks its exactly the same like you describe it. Yahoo still working without any problems. Seems GMX changed something on their servers
6Fg8 said:
My GMX worked perfectly for months, but since 2 weeks its exactly the same like you describe it. Yahoo still working without any problems. Seems GMX changed something on their servers
Click to expand...
Click to collapse
Yep. For me too. Since a few days my gmx won't work...
As for the GMX account not working, i tried it again today without changing anything in settings. Just hit send/receive - worked like a charm!
I am trying to figure out why my HTC HD2 will not send emails from my handset. Although the emails are coming thru to my HTC HD2.
Kinda getting me annoyed, as I have DOUBLED check the settings with the same settings on my MS outlook 2007 via the PC, they should match up - i'm guessing?
Any idea's what could be wrong?
Cheers.
Hello,
i had the same problem. You should not configure your email account in the manila tab. Delete your account, go to start (windows button) and E-Mail. when you configure here your email account, it should work (worked for me).
Somewhere I read that you should do all future changes in settings of accounts also this way and never use the manila tap for configurations of email settings...
tanini said:
Hello,
i had the same problem. You should not configure your email account in the manila tab. Delete your account, go to start (windows button) and E-Mail. when you configure here your email account, it should work (worked for me).
Somewhere I read that you should do all future changes in settings of accounts also this way and never use the manila tap for configurations of email settings...
Click to expand...
Click to collapse
Have tried that... still no joy.
The email just sits in the OUTBOX, and doesn't get sent.
When mailing over WiFi or through PC use your 'home' internet providers' smtp server. When mailing over your mobile network, use your phone company's smtp server. That's the way it goes with internet.
Or use an smtp server that handles both, but they are rare (unless you have your own domain name).
my yahoo does not send email but my google email can. try using a google email.
Some providers require the "Outgoing server requires authentication" tickbox selected.
dio62000 said:
Or use an smtp server that handles both, but they are rare (unless you have your own domain name).
Click to expand...
Click to collapse
actually most of the network providers (certainly in the uk) give you an email account with your phone number, or at least allow you to register for one through them, and generally they allow smtp sending from any network.
joshzzz2001 said:
my yahoo does not send email but my google email can. try using a google email.
Click to expand...
Click to collapse
I have no problem with sending or receiving e-mail via yahoo mail.
Incoming mail server is pop.mail.yahoo.com whilst outgoing is smtp.mail.yahoo.com. Account type is POP3. Option is selected for "Outgoing server requires authentication".
It worked for my Tilt
I have been experiencing these same problems for the last couple of weeks and gave up thinking MS has done the dirty on us again. But after trying to send an important email to a bank and seeing it fail repeatedly, I decided to do something. All the other posts on problems sending email suggest downloading the MS patch which I did, changing port numbers, which I did not do, did not work. What did work is that I checked the box for outgoing mail authentication!
Phew I can keep my Tilt WM6.1 standard build for a while longer now........
Thanks guys.