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Hi,
Ordered a Vario 2 from a T-mobile store about 4 weeks ago - still out of stock. Tried to order on-line, order was processed successfully but then had a follow up call saying its out of stock.
I really need to get off my current tariff so hope they sort something soon!
Is anyone else in this position/has anyone else managed to obtain a phone in the last month? Any T-Mobile insiders have an idea when your getting some?
Thanks,
Paul
Yeah i have ordered one on monday. Still no news os still waiting. Let us know whey u receive one.
just to upset u all. i ordered mine online on last tuesday, and got it the next day been playing with it ever since.
Hi there, if it's t-mobile UK you are referring to I ordered mine 12 days ago online and received it the next day. I was told on two occassions when I called them that they were out of stock, but one day I rang they had 500 odd in stock. That is when I rushed my order through online.
This would mean I had mine when your order was waiting. I'd ring them and play hell if I were you.
Thanks for the tip off g00nerz. I guess there possibly working through a back log of orders, that said, I am not impressed at having to wait a month when other people have got one very quickly - I'm going to give them hell tomorrow!
Many Thanks.
I ordered my vario ii through t-mobile direct from my holiday in spain on monday 8th october and it arrived at my home in the uk the next day.....
these are rushing out of stock so fast, so it you can grab one, get it fast...
This has really annoyed me - thinking of choosing a different carrier - its ridiculous to wait 4 weeks for a phone - the store hasnt even given me a courtesy call. I know they're in short supply but I've ordered two in the last month and neither has been sent!
Thanks for letting me know the "state of play"
Hi All,
Rang Tmob this morning inquiring the status of my order and apprantly the update is that there are component shortages (did nto say what components) but the long and short of it it that the phone will now not be available until the end of the month !!!
So i guess we will still be waiting a while then !!
I spoke with T-Mobile yesterday as I was expecting a swap out unit today. It appears that the current batch they have in stock is being held back for quality checking. I had a problem with mine (another replacement received Monday) which indicated that the manufacturer (HTC) has not carried out the vendor specific setup properly (ie keeps asking for a network unlock code). I can only assume other stock units have got the same problem.
PaulB
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
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On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)
Forget T-mob NL, I ordered mine on Oct 3, 2006 and no delivery until now.
smarty77 said:
On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)
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mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
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I wouldnt worry about that, it disappears and re-appears all the time! When I went to sign up for a web and walk tarriff the other week the only phone it would offer me (and put in the basket!) was a v3 razr - in pink! Phoned customer services and they said that the website was in the process of an overhaul and hence it was in error.
Tell a lie, just checked my e-mail and its been dispatched -- hoorah! Should be here before 1 tomorrow apparently.
Maybe the MD of T-Mobile reads the Hermes message board?!
mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
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Since T-mobile introduced the new WebnWalk tariffs on Oct 1st 2006, the Vario2 has flown off the shelves becuase the handset doubles as a USB modem for laptops and the WNWPlus is a better package than anything Vodafone or Orange offer with their data cards. This is why I bought one to try out for my company, I know of another company that bought 31 for their sales staff in one hit and more of my customers are doing the same having been pleased with what I've told them already.
T Mobile takes the phone off the website when they sell out which accounts for its dissappearance. I must say though as a business customer the service is fantastic, everytime I have called CS I have got through in under 2 mins usually it takes a few rings once I have got through the menu system to the right department and am very pleased with it. I've got my TT6 installed with my GPS236Slim receiver, can take calls whilst its plugged in to my laptop as a modem and Remote Access (Terminal Server) is usuable even when not in a 3G cell so I'm in heaven and it works on the norfolk broads of all places!!!!!
Ah that's not so bad, then. Never having used T-M before I didn't expect that. I would have thought that just marking it as not currently in stock would be a better option that pulling it, but maybe that's just me.
I guess I just check the site to see when it reappears, then!
Awesome. I just had a call from T-mobile UK. The Vario 2 is now in stock and I can order one for delivery tomorrow.
I had to check on some things so called back, spoke to someone else, and suddenly they've not been in stock today and won't be available until next week.
Mr. left hand and Mr. right hand need to get talking, I think.
T-mobile told me that they'l have them in stock this week when rang them last week. I've just come off the phone from t-mobile and they've just told me they had no idea when they'l have them in stock and to try next week...... wtf cant they get their act together. I've never known anything like it... if only orange or vodafone matched the web n walk tariff then i'd be off like a shot!!! (i think its ony a matter of time) if anyone from T-Mobile is reading this "this get your act together".
Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!
WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??
Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !
oac966 said:
Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!
WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??
Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !
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My vario comes tomorrow... I live in The Netherlands.
T-Mobile in the netherlands had also problems with the vario II stock. But after 2 weeks its solved and they do delivery's from monday!
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
Got my unlock code back 10 hours after I got the first email that states they will try to get a code for you within 24 hours.
You waited 7 days? You should have been calling them twice a day from the beginning.
chefgon said:
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
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Got my unlock code from T-Mobile customer service in less than 48 hours. Also did the same with my Pearl a few years back. They're always great about it.
I had a different tmobile phone that I requested the unlock code for....they said it would take 24-48 hours...After about 2 days I called them and they were like " wait you did not get a email...? NO problem We will walk you over the phone with it"
chefgon said:
Has anybody requested a Sim Unlock Code from T-Mobile? How long did it take to get a response from HTC?
I called T-Mobile last Friday and they said that I would probably have my code in 24-48 hours, but it's been 7 days and I still haven't heard anything. Does HTC usually take longer than normal to reply with your unlock code? When should I expect it by?
I'm supposed to be selling my phone to a friend who has AT&T today, but without the unlock code he won't be able to use it. I wish I at least had some idea of when he could expect it, as it is I'm kind of leaving him hanging.
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It can take up to two weeks with the G1 because TMO doesn't have the codes on hand like they do with Blackberry like someone stated earlier. They have to contact HTC via email and wait for them(HTC) to provide the code so depending on how long it takes HTC to respond back with the code is how long it takes to get your unlock code...this is what i was told when i called on day 7. Was told that they have seen them take 7 days to 14 days, I got my email in about a week and a half. You should always call on day 3 after you make the request because you may not have received the email for some reason. (Entered incorrectly or spam filters on your email)
By no means is this directed to the OP. Calling over and over again will not make it happen anything happen faster as someone else suggests. It is funny how some people really thing that being pushy or an *** makes things get done faster. It is a service that is done for free as a courtesy, TMO is not trying to screw you over or make this difficult there are just processes like there are normally in life. If you want it faster there are means to get it faster but you have to pay for it.
hi.
After some weeks of struggle i finally unlocked my HD2 from Orange Romania.
I still don't know if the online sites that sell unlock code and provided wrong code used a generator or got it from some htc database but in both cases something is different from other HD2.
Conclusion:
Some sites and some unlockers suggested/said that Orange Romania may had changed the code so normal HTC codes don't work.
If you have a HD2 locked to Orange RO your best bet is a phone shop who provide unlocking services.
Journey this far:
- i think that code can be entered 5 times, each time increase wait time. i still need more info on it so if you can help don't be shy.
- ebay code for £6.9 - wasted attempt, try 1st time as is cheap but make sure you video it. you may get garbage code instead of refund.
- htccode.com - PM 3 times ferraripassion and got a wild goose link to htc desire forum , left a support question - no answer. they may be out of business.
- unlock-now.com for €25 - no code got refund in couple of hours, worth a try.
- unlockallcellular.com - $34.95(~€27) i think they are USA based so i had to wait because time difference. got same wrong code again. good live support tho i expected more details on why it does not work after long talk and mails i sent. also their page on t8585 suggests that a rom update will wipe attempts count. it does not.
- local unlock shop - ~€20 finally unlocked - used a box to get right code, code completely different from one provided by online.
cedesmith said:
hi.
please don't tell me that was discussed before, i know i read a lot on the topic but to no help.
i got a great 2nd hand hd2 that is 1mo old not to be under contract with orange and i expected to be as easy task to unlock it as was with tg01. i was so wrong.
i bought unlock code from ebay seller cellunlockland but didn't work, he was fair and redounded my money but also told me that i probably only have 10 tries. i wasted 2 on his code
another member here said that too new and my IMEI is in a new database and i have to pay ~50USD for it witch i think is a too much.
i hope someone can help and provide a good code seller that will work guarantee and with decent pricing (in tg01 is vitamise witch for £11 never failed).
i also hope that someone can tell me how many code input tries i have and what happens after that. i read couple of days that someone got in trouble for trying to many times but can't find more info on it.
thanks
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unlock-now.com
Ive mentioned then in at least 3 threads.
But you would have known that if you had used the search!
this post implies that there is a 5 try limit to unlock with code. can anyone confirm or infirm that ?
@unlock-now.com i said not to say it was discussed before. if you would have read you would see that not everyone has had success with unlock-now.com
also other said they unlocked with code bought on ebay and look what it got me 2/5 wasted attempts. also their response time seams high an refund time even longer (correct me if i am wrong). also €25 is not exactly cheap compared to £7 witch it costs on eBay.
i would prefer someone active here on forums whom i could PM and tell just old code that did not work. if i have 5 tries now way in hell i am entering that code again just to get it on tape.
if the device is new and manufactured after certain date and in a new database or something then maybe other peoples who have phone from same batch or newer have same problem as me while.we may not find a answer on a thread started on dec 2009.
also i was hopping that someone could tell me if i have to wait for some time. i read that operators only give codes after 3 months into contract or something like that.
what is wrong with having options ? after all is not that why we are here on xda ?
I got mine unlocked on eBay for £6.99 can give you the details if you like
cedesmith said:
this post implies that there is a 5 try limit to unlock with code. can anyone confirm or infirm that ?
@unlock-now.com i said not to say it was discussed before. if you would have read you would see that not everyone has had success with unlock-now.com
also other said they unlocked with code bought on ebay and look what it got me 2/5 wasted attempts. also their response time seams high an refund time even longer (correct me if i am wrong). also €25 is not exactly cheap compared to £7 witch it costs on eBay.
i would prefer someone active here on forums whom i could PM and tell just old code that did not work. if i have 5 tries now way in hell i am entering that code again just to get it on tape.
if the device is new and manufactured after certain date and in a new database or something then maybe other peoples who have phone from same batch or newer have same problem as me while.we may not find a answer on a thread started on dec 2009.
also i was hopping that someone could tell me if i have to wait for some time. i read that operators only give codes after 3 months into contract or something like that.
what is wrong with having options ? after all is not that why we are here on xda ?
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Well my friend you read the posts, digest the information and make your own mind up. Its a free choice so go where your intellect and assessments take you.
Its the way we all learned "the true path" so good luck with your quest.
It worked for me!!!
cedesmith said:
@unlock-now.com i said not to say it was discussed before. if you would have read you would see that not everyone has had success with unlock-now.com
also other said they unlocked with code bought on ebay and look what it got me 2/5 wasted attempts. also their response time seams high an refund time even longer (correct me if i am wrong). also €25 is not exactly cheap compared to £7 witch it costs on eBay.
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Surely spending 25 euro (which is then refunded if no code is found), is better than wasting those attempts by 'saving' and going with an eBay option which doesn't work?
Thats like saying you'd rather have a car with no fuel tank than one with, as it'll save you a few quid.
the ebayer seamed honest and refunded me, i think he honestly believed he had a right code.
i was the stupid one because i tried twice because i read on forums that one got it right 2nd try. i thought i was to excited and miss typed it 1st time. with tg01 worked like magic couple of weeks ago and also tg01 doesn't have a try counter. i didn't worried for a moment with hd2 till after.
€25 is not that much but i got a feeling that i will get again a your phone is in new database you need to pay double.
also if i get 44875764 again i would have payed for nothing as will not input that again.
i am in no rush and can wait couple of months for phone to be in regular database, also i am ready to pay €15-25.
is nice to feel free but not when you pay for it a arm and a leg. or to be more explicit i don't need it unlocked but i would like to know it is unlocked.
gave unlock-now.com a try. got a "Code not found" response and a refund in couple of hours.
any other recommendations?
cedesmith said:
gave unlock-now.com a try. got a "Code not found" response and a refund in couple of hours.
any other recommendations?
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Daaam...
And for me its really vital to unlock it..since I'm moving in couple of weeks..and my phone is still on french orange..and now u got me worry..
Some suggested this http://debloquer.planetemobile.com/debloquer.php?marque=HTC
..its in french..and since u from Belgium..it wont cause a problem..
ahh..sorry..u're not from Belgium..
here, could you give me the details for the unlock for hd2 on ebay? I'm locked to vodafone, ireland, want to go on O2
just search htc hd2 unlock code on ebay.co.uk
if you get a wrong code as i did don't try anymore, you have only 5 attempts.
make sure you record on video the whole operation and imei on back of the phone if it fails.
don't try more then once with ebay codes, i wasted 2 of 5 attempts.
i am still looking for a fair provider to unlock my phone. i think is better to get a "code not found" and a refund then waste 1 (2 if you stupid like me and retry code) attempt on a random code because seller thinks you may not have video it and he got to keep freaking £6.9
tried unlockallcellular.com
got same 44875764 again. 9 hours time difference caused me some frustration but in the end got a refund.
see 1st post for more details.
it seams that my pone is cursed and i am doomed to review every unlock service out there.
any suggestions ?
What country did the phone come from I bought my HD2 from t-mobile in the US and the called customer service and asked them for the unlock code told them I was going to Europe for work and they are emailing it to me haven't tried it yet because I just called yesterday to get it should have it tonight and will let you know if it works
finally unlocked it at a phone shop who provide unlock services.
orange ro seams to have changed htc unlock code.
see 1st post for more details....
Im just wondering if any1 here has asked tmobile and actually got one back, how long did it take to receive yours? wondering/trying to get an idea for how long ill have to wait before i can use my hd2 as a phone..
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
barronedson said:
yeah i did , i asked them for one on the 15th of may (told them i was going out the country hehe) and they said wait 7-14 days, and i didnt get anything so on the 15th day i contacted them and they said they would escalate it, and one hour later i got it . so in all it took 15 days!!! if you cant wait that long i say buy an unlock code of ebay.
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Same story. But at least TMO unlock is free
similar story, they say they have to ask htc for them
took them about ten days for me, after I'm already in another country.
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
rider123 said:
I had my unlock code within 5 days of calling T-mobile. I was told they have to get the code from HTC so the time can be variable.
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Same thing here. They sent me the code in about 5 days after calling them.
zippa71385 said:
Thats odd, normally its in 24hrs unless there is other issues than I'd say no longer than 5BD's... I've had customers get it in 24hrs... in any case 15 days is wayy long
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yeah thats what i thought it would usually take so every couple days i kept getting back at them and nothing, worst part is that the day before i got the unlock code, i lost my ATT sim card so yeah
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
moonchaser said:
Been waiting for almost a month now, I use phone frequently overseas. I've been a customer for over 3 years...
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I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
speoples20 said:
I have you actually tried calling them back or are you just sitting there wait? I ask because most people are not proactive in taking care of things like this and blame T-mobile.
72 hours is what it normally is unless there is something going on and is harder to unlock.
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I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
yea i did and they told me i will get it in 24 to 48hrs and i did
Noob question: what would an unlock code be used for? International travel?
Edwin320 said:
Noob question: what would an unlock code be used for? International travel?
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It's necessary for that, or for any time the phone is used on any network other than the home one (T-Mobile in this case)...for example, people who want to use the phone on AT&T
I got it in 2 days after initially being denied by customer rep. I escalated it to our business sales team and showed them proof that I was going on international trip. Cust Service did not give initally since I had been with Tmobile for 10 days.
never asked but know that it can take a few dayz plus ur account must be in good standing meaning u owe no bill plus also i cant say they will give it to u if ur on that payment plan for the device
Every time I have needed to get an unlock code from T-Mobile I have received it in about 24 hours. I use my phones in Asia or Europe at least once a month with zero problems.
moonchaser said:
I'd forgotten about it until seeing this thread. Contacting them again today. Would think one wouldn't have to badger them so much
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After contacting them yesterday and opening a new request, the code was delivered this morning. They claim to have to contact the manufacturer... I think they just playing weird games. They even asked what country I was going to. If they checked the last 3 years of service records for raoming they would easily know heheh
Hi. I first filled in the online unlatching request form at the end of january. It has been resubmitted three or four times since by o2 themselves, along with at least a dozen calls from me to them, escallation to various managers and departments, and 160 days later, , ,still no unlock code.
I know o2 outsource their unlock code generation (probably to htcunlock.com or some such) and that such pay companies have had trouble in teh past generating codes for some IMEI numbers.
If this is the case, do i have any recourse to get a replacement handset, with an IMEI that can be unlocked? (i doubt it, but gotta ask, , pretty sure the UK has no 'you must provide an unlock code' laws.)
Failing that, anyone know any good phone numbers to contact/harras people that can actually get stuff done at O2?
cheers
Sam
I haven't lived in England for quite some time but the two magic words ("trading standards") always used to get things moving from what I can remember...
Cant say the same for me, i asked O2 for an unlock code on 18th March and one did not arrive inside the 30 days turnaround time they mention. I mailed them on the 23rd April about the lack of code and they told me my IMEI number provided was wrong and id need to provide another, i did and one day layer i had a mail with the proper code.
Check the IMEI provided with them, im sure you already have but for some reason it took me 2 times for them to recognise it even when i know i sent the same IMEI the first time.
EDIT :- forgot to add. yeah its not law for them to provide an unlock code. Had the same issue as you with my iphone, never did recieve one, good job the hackers sorted me out
yea i suspect the issue is with the imei number, , , specifically the fact that it is two digits too long, , , i'm guessing the donkey @ the desk isn't removing the last two digits before running the lookup.
Indeed, and i quoted that to them on the second mail i sent, a day later it was resolved ..
huh, just called them to confirm the imei they are trying to use doesn't have the extra 2 digits, to be told their system is only seeing 15 digits anyway, and the tech basically told me i must be doing something wrong, and that IMEI numbers are only 15 digits, so i can't possibly have an extra two digits at the end.
I'm thinking microwave and replacement is looking like the best option.
I think id take a pic of the hd2 showing the 17 digit number and mail it to them and ask for another donkey to be assigned to the case as he obviously does not have a clue. Confirm to him how hard it is to do something wrong while typing *#06# to get the IMEI ...
samsamuel said:
Failing that, anyone know any good phone numbers to contact/harras people that can actually get stuff done at O2?
cheers
Sam
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I didn't think you could get good things done via, O2, I was on contract with them for 10 years and they wouldn't give me the hd2 for free so i left, there CS are useless.
Demon_man said:
I didn't think you could get good things done via, O2, I was on contract with them for 10 years and they wouldn't give me the hd2 for free so i left, there CS are useless.
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Been with them for about 5 years, get all my phones free, even got a £15 credited when they blocked me after my bank screwed up my direct debit.
Even get 15 month contracts instead of 18.
Pretty sure my HD was already unlocked, I was able to use it on Orange.
Haven't checked my HD2 though.
finally, after 5months and two weeks my unlock code finally arrived,,, great 28 day service there, o2, much respect!
samsamuel said:
finally, after 5months and two weeks my unlock code finally arrived,,, great 28 day service there, o2, much respect!
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holy cow at least you got it lol,
Demon_man said:
holy cow at least you got it lol,
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hehe, yea, eventually. Good job i dont actually need to unlock it, it was just a matter of principle. (well, that and i can now use the gf's sim card in an emergency, heh)
samsamuel said:
hehe, yea, eventually. Good job i dont actually need to unlock it, it was just a matter of principle. (well, that and i can now use the gf's sim card in an emergency, heh)
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ace so all the moaning to them you dont even need it even better lol, my hd2 from Virgin was already unlocked even though they swear blind its locked lol, MUPPETS
Demon_man said:
ace so all the moaning to them you dont even need it even better lol, my hd2 from Virgin was already unlocked even though they swear blind its locked lol, MUPPETS
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heh, yea o2 told me they were shipping unlocked phones. I had to explain to them how they started shipping wwe phones in febuary, but before that they were rom locked, and that both types were sim locked.. . . she didnt understand, so we agreed to disagree.