[Urgent!] Check your contract start date with TMO - Venue Pro General

Folks,
Please call up TMO and check your contract start date immediately. Especially for those who bought the DVP in the first wave (Dec 2010) like me. I was shocked to find out that my start date was somewhere in Jan mid 2011 even though i purchased the phone on Dec 1st. Even if the ship date is considered, it should have been Dec 17 and not like 6 weeks after that. I think Dell sends/sent the info to TMO after the 30 day return period elapses and thus causing the confusion.
When ask TMO about this, they said that they can't change the date and i have to contact Dell. I am going to call Dell and go thru another round of stress and pain with them.

Related

Expansys sudden change of DHD release date

Dear all, I was initially awaiting for the countdown of my DHD from Expansys, and supposedly its another 11 days to the 11th of Oct whereby our DHD will be released... But when I checked my order status just now, the estimated delivery date becomes 19 days... Is it that the system has problems, or is it that HTC decided to postpone the release date of DHD?
I'm expecting some sort of delay from HTC. I think we're probably going to be ending up looking towards the end of October for release and us actually having the handset in our hands.
MPD still says 11th. We shall see.
Jeez dont be saying that. I have sold my 2 phones and now working with an old Nokia which has the cover hanging off it.
I hope that aint true
If that is true i may have to go and buy an Orange San Francisco until then ...
T-mobile have delayed their launch it's in November now!
I've also put pre-order with mobilephonesdirect.com they were admant it will be 7th Oct.
In my past experience release dates mean nothing. There always seam to be a delay of some sort. I agree with the end of October being a more realistic time of this phone getting in my hand. I wanted it back on September 15th but good things come to those who wait I suppose.
darrenjdoc said:
now working with an old Nokia which has the cover hanging off it.
Click to expand...
Click to collapse
I am in a similar position, using 9500 Commie with a semi broken keyboard
The release date will delay in Finland even further, or do you think that HTC has made enough phones this time to answer the demand?
I too am suspecting a delay .... there have been no reviews by any of the android sites which is normal a week or so before launch to gain interest for the phone and the blogging has been quiet as well.
Disappointed but not surprised, again it will be interesting to hear what the cause of this is. I am watching the prices of Desires on ebay as they are going down in price and am wondering whether the DHD is worth the differential!!
Hope
Hmm ive looked at quite a few different sites and no one elso seems to have changed their dates. So i hoping it is just a problem on expansys part and then everyone else will get their HD's in the first week or 2 of next month!
I can't see this phone being released by the end of next week. There are no solid reviews out. Normally release models have been sent out for review. As long as it's out for November 16th my upgrade date I'll be happy.
Sent from my HTC Hero
Hopefully they've just sold out of their first batch, and the dates on the site reflect the expected arrival of the second batch...?
Hopefully sub69
I called Vodafone tonight, they still have no release date for the Desire HD, but their Desire Z release date is November 1st. Somehow the guy managed to talk me into buying a Galaxy S.
themonkster said:
I can't see this phone being released by the end of next week. There are no solid reviews out. Normally release models have been sent out for review. As long as it's out for November 16th my upgrade date I'll be happy.
Sent from my HTC Hero
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Click to collapse
Solid reviews? Have there been any yet. Normally Engadget are pretty hot with reviews and I'm keeping my ear close to the ground for any rumblings of hands on other than the leaks.
same here suffer with the nokia n85...
clove as same stock sipping date: "First stock due 6th October", i hope that it will stay the same.
My amazon.co.uk account says:
Dispatch Estimate: 11 Oct 2010
Delivery Estimate: 13 Oct 2010 - 14 Oct 2010 (to germany )
Clove still says 6th october for first stock - hopefully that will arrive on time and I'll get one of them
All Swedish online retailers I've checked have October 14th-16th as the release date, and that's how it's been ever since the DHD first appeared on those sites. It's never had an earlier date than that in Sweden.
My order at Expansys still has the 11th/12th October delivery date. Let's hope it stays that way
guyz..it's at least 2 years that release date of brand new hi-end htc devices it's the first week of november...

Summary of Desire HD ship/realease dates

[Last Updated With New Info at 20:39 (UTC) on 17th Oct 2010]
This Thred has become a huge disscusion about when companys will ship the Desire HD so here is a short summery of the dates as they stand now.
Carrier’s:
Vodafone UK
“ October 14th came and went, with no sign of the Vodafone HTC Desire HD arriving as initially promised. Now, the carrier’s site has been updated to suggest the new Android 2.2 smartphone isn’t expected to ship until October 22nd.” by Androidcommunity.com on 15-OCT-2010
T-Mobile
“thought id try my luck with t-mobile renewals this morning and according suzanne on the phone there have been "nationwide delays affecting all networks and it should be stock on the 25th".” By Leekster on the 15-OCT-2010
Retailers:
Expansys
“update, expansys is deley the stock date to 8 more days - 26th.” by liorra3 on 15-OCT-2010
Carphone Warehouse
“Was in Carphone Warehouse today and the guy said they would have their stock in on 18th, BUT, they were only using their initial stock for people taking out new contracts.” By scotia_rfc on 15-OCT-2010
Clove
“Limited stock expected week ending 22/10” by Apache14 on 17-OCT-2010
Play.com
“Play.com has it up for the same price and they stated that its due 19 Oct!” by slateac on 15-OCT-2010
SuperEtraders UK
“superEtrader are still saying the 29th ..... but if they get stock early they will ship early :-D” by Apache14 on 15-OCT-2010
Amazon UK
“I understand that 90% of other companies posted a release date within a week for this item. However our latest information indicates that this title has not yet been released. The expected release date is November 15, 2010, however please know that publication dates are always subject to change at the discretion of the publisher.” By Amazon Customer Services 14-OCT-2010
Mobile Phones Direct
"The latest information regarding your delivery has not changed - ‘we are still expecting to be able to fulfil your order by the end of October’.
This will have no impact on you being one of the first customers to receive this amazing new phone!" by MPD Customer Service Email on 14-OCT-2010 to many of their first clients.
Phones4U
"been told that it will be delivered on the 22nd, or the next Monday" by s32bauer on 16-OCT 2010
"saw a device in a UK Phones4U high street shop for sale £449 sim free (they only had one deliverd tho)" by Apache14 on 17-OCT 2010
Handtec.co.uk
"says: EXPECTED WEEK COMMENCING 18TH OCT" by jkoljo on 16-OCT 2010
GumMobile
"19th OCtober as release date of this Sim Free Phone" by Nameless_87 on 16-OCT 2010
MobileFun
"1st Nvember as release date of this Sim Free Phone" by Nameless_87 on 16-OCT 2010
Also a massive thanks to LeviathanPT for gathering this info from the thred
If anyone gets any more/updated info from any store please post and i will update this post ​
ok, clove have same date on the web.
I've got "about 7" for me. So could be true
Sent from my Milestone using XDA App
Did you speak to someone or just read the information from the website?
If its real thats great news!!http://media.xda-developers.com/images/smilies/smile.gif
I got an email from them.
Hi,
Yes the confirmed shipping date is the 6th of October.
Regards,
superEtrader.
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Click to collapse
SuperETrader
I also emailed SupereTrader and they said that they will arrive from the 6th to the 13th. So im hoping before the end of next week !
Was holding off with my order but have just ordered through clove.co.uk so hopefully will have my hands on this badboy next week!
Their website states the 11th Oct which is still better then Nov.
Yer im confused as to what to follow .... maybe 6th is the date but they are saying 11th just in case there is a lil delay
What difference does it make 6th or 11th life goes on, enjoy what you have and make a difference to someone.
Apache14 said:
I have just recived word that the Desire HD orderd from SuperEtrader will ship on the 6th of October
Woop
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I hope you do get it asap. But when I ordered the HTC HD2 from superetrader they advertised as in stock & immediate shipping 2 days before the actual release date. So I rang them & they said yep we have 3 in now for immediate shipping so I ordered & waited the next day & the next, so I rang them & they said that they hadn't had chance to pack it & post it. Another day went by & nothing, so i rang & same excuse.
3 days later when everyone else was shipping did I get mine.
I won't be using them again.
Hope u have no problems with them, I just don't believe a word they say.
Ahhhh shoot...!
Apache14 said:
I have just recived word that the Desire HD orderd from SuperEtrader will ship on the 6th of October
Woop
Click to expand...
Click to collapse
SuperEtrader now quote an 11th October release date.
Shame, but I still keep finding new fun things to do with my HTC Desire, so maybe a little longer before I send it off to a new owner isn't too bad...
...
Nope, not good enough. I wish my new phone would f**king hurry up and get here!
clove in the only one that set it to oc 6 ? i hope so...
I'm fine with 11. That would be next week.
I went into Carphone Warehouse and Phones4U in Aberdeen today and neither had a clue when it would be in stock. One salesman suggested the end of November.
I accept there will be a delay between online and retail but even that seems a bit much.
I'm pinning my hopes on orange as I'm due for an upgrade now-ish. Hopefully they'll get their collective arse in gear and stock the HD before too long. However I feel I'm going to be waiting longer than I want to
stormfury_2 said:
I'm pinning my hopes on orange as I'm due for an upgrade now-ish. Hopefully they'll get their collective arse in gear and stock the HD before too long. However I feel I'm going to be waiting longer than I want to
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Click to collapse
Got told by Orange that its gonna be November time
Gutted as my upgrade is due now, so my beloved Hero will have to hold on a little longer
I really hope Orange get this phone. I'm due my upgrade in 6 weeks. I'm not that confident and I don't really want to switch networks and lose all my loyalty perks. Fingers and toes crossed.
Sent from my HTC Hero
no1male said:
Got told by Orange that its gonna be November time
Gutted as my upgrade is due now, so my beloved Hero will have to hold on a little longer
Click to expand...
Click to collapse
Really hope it's 16th November. I'll miss my Hero its never let me down.
Sent from my HTC Hero
themonkster said:
I really hope Orange get this phone. I'm due my upgrade in 6 weeks. I'm not that confident and I don't really want to switch networks and lose all my loyalty perks. Fingers and toes crossed.
Sent from my HTC Hero
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Click to collapse
My HERO is serving well with Elelinux V1.9 but it is time upgrade. The phone is starting to age very rapidly and I think it's slowly dying I can wait until november but I hope it doesn't slip.

[Q] Any updates on Dell Venue Pro when its going to be in UK

When is venue pro arriving in UK? any one has an idea waiting for dell but it doesnt seem to be in UK.
play.com is saying 17 dec 2010.
clove is saying jan 2011.
expansy is saying 12 jan 2010.
dell.co.uk has not got it listed.
amazon.co.uk did have it listed for 17 dec 2010 but have now removed it altogether.
carphonewarehouse had it listed for jan 2011 but have now removed it altogether.
im hoping its on the 17 dec but cant see that happening as the US customers have not got enough stock so i doubt that Dell will release it here till some time in January (probaly mid to late january).
ps. i want the 16gb model but have only seen the 8 gb shown in uk websites.
Thank you.
Thank you for the answer. really appreciate your help.
Kind Regards
Vinay
The US launch has been delayed again to January, don't hold your breath for a January UK release. Probably something like March.
I have seen this happen before, never ends well.
All the customers get fed up waiting or pissed off with the way things been dealt with (letting customers know of the delay on the day they expect it to be delivered) and buy a different phone instead.
We have no solid solid idea when it goings to release here. Hard to say when UK will see it but it won't be too soon.
Yeh, after reading all the carry on with the phone in the states ive now cancelled my order despite having it ordered since the start of november!
Its ironic really that we in the UK got to pre-order the damn phone way before anyone in the states yet we end up waiting twice as long as those over the pond - royally p****s me off!!!
I will still probably buy this phone, but id rather have the cash sat in my bank than some other companies earning my interest!
The only good thing about this delay is that last week i had a sneak thief come into my house and steal my mobile -fortunately it was a crappy google G1 that barely works rather than a shinny new Dell Venue Pro that it would have been if the inept Dell hadnt messed this up so badly!

Pre-orders now shipping Jan 15th-Jan 22nd

Prior to December 15th, there was an error in this page due to which the shipping date was being calculated incorrectly. We apologize for the inconvenience. The date shown here is the correct value, which reflects the date shown at the time you ordered.
*This is our best estimate of the shipping date. The actual date may vary; we will keep you informed in case that happens. If you want to modify or cancel the Pre-Order, please contact [email protected]
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Click to collapse
so they moved it back by a couple weeks, kinda stinks but i'll live. if it happens again i will probably start to get worried.
Well the website messed up, I read over on Addicts that people that previously didn't have ship dates, have Jan 9th now. And people that had Jan 9th, now have the 15th-22 and there were even some folks that had Jan 15th-22 that now have something Feb.
Was likely a loop error, something like:
0 - null
1 - orders<some number - ships jan 9th
2 - orders< some bigger number - ships jan 15th
etc
They said that the error wasn't caught until Dec 15th, they seemed to fix it now. It makes sense really, I mean, imagine if they tried shipping 10's of thousands of units all at once, all over the place using DHL. I'm not too worried about it.
i had the 9th now i have the 15-22. that sucks
Crimton said:
i had the 9th now i have the 15-22. that sucks
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Click to collapse
Same here and I had an early pre-order E-mail from the blog
incredible rooted with latest CM nightly, s-off
Note that only 50 people were affected by it.
Rohan had the following to say:
"There were few customers who took longer time to finish their order details (some 50) (this was in the span of 5 minutes) and by the time they clicked purchase, the first shipments were already sold. Around 50 people were told about their schedule and there are around 30 for whom schedule is pulled from 22nd to 15th and from 15th to 9th. Products will be released much faster though, this is the max time for these 50 people.”
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Click to collapse
I am one of the 50
Shipping date went from 1/9- 1/15-22. That's at least two of the 50 affected people. Anyone else get delayed?
Just some thoughts on shipping order
This is pure speculation from observation.
They said that there was a problem in the US with the server. I had the page on auto refresh every 1 minute. It brought the order form up at 7:01 (19:01) PM EST. and I ordered. My order confirmation says:
Order Number: NIO40XXXX
Ordered Date: 2010-12-09 17:07:57
That is a two hour discrepancy, so it was using the server time, not the orderers time.
The fact that it seems that so many more Adams were ordered from Europe than the US makes me feel like they did not have a server problem and therefore were able to get in more orders before the sell out.
My order confirmation says, "Prior to December 15th, there was an error in this page due to which the shipping date was being calculated incorrectly. We apologize for the inconvenience. The date shown here is the correct value, which reflects the date shown at the time you ordered."
My order number corresponds with others who are 15-22nd now, so it seems logical that the ship date is liner with order time and number and it was just calculating wrong. I was surprised when my original confirmation for my late number said the 9th. When the change came I felt it made more sense.
I am comfortable in knowing that all of the XDA'rs that get their Adams in the first batch will have all the kinks worked out when mine arrives a week or so later. Saves some much frustration and time that way don't you think!
My shipping date is the ninth. Probably because I ordered the one nobody wanted the wifi only lcd version.
My order status initially didn't have a shipping date but when they announced the mistake then I got a shipping date of the 9th. If anyone is interested, my confirmation email from ccavenue says "Thu, Dec 9, 2010 at 11:44 PM GMT".

Phone ordered, has been delayed twice!?!

I order my unactivated AT&T 8GB model and its been delayed twice already, and no one at dell is helpful, they just try to get me off the phone and don't have any actual reason besides saying its delayed, and then in one spot it says "in production" and in another spot it says "in pre production" I ordered it on 8/28 with next day delivery?! and now its saying shipping date for the phone is 9/21 when you try to make a new order, so I'm wondering how I could even have mine before that even though it says delivery date: 9/13 (updated) from the 9/4 it was originally.
I also kept asking them if maybe the delay was from a mango software update but the non English speaking reps didn't even know what that was and had no idea. Do we have any solid evidence that maybe this is the case and this is why its taking so long?
Welcome to perils of purchasing a DVP. Guess Dell hasn't improved much since its launch.
evilp8ntballer7 said:
I order my unactivated AT&T 8GB model and its been delayed twice already, and no one at dell is helpful, they just try to get me off the phone and don't have any actual reason besides saying its delayed, and then in one spot it says "in production" and in another spot it says "in pre production" I ordered it on 8/28 with next day delivery?! and now its saying shipping date for the phone is 9/21 when you try to make a new order, so I'm wondering how I could even have mine before that even though it says delivery date: 9/13 (updated) from the 9/4 it was originally.
I also kept asking them if maybe the delay was from a mango software update but the non English speaking reps didn't even know what that was and had no idea. Do we have any solid evidence that maybe this is the case and this is why its taking so long?
Click to expand...
Click to collapse
I had mine delayed for a month right before the new firmware came out...
Shoot2ill said:
Welcome to perils of purchasing a DVP. Guess Dell hasn't improved much since its launch.
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Click to collapse
Indeed. Same thing when I bought my DVP too - delayed twice with no explanation. Although everyone was quite polite, trying to get progress information out of Dell was like trying to get blood out of a stone
Took over a month to arrive...
Part of the problem is that no one wants to help, they swear it will be shipped on a certain date and it isnt, and I have not spoke with one AMERAICAN person on the phone and its annoying, I tell them to speak clearly but they do not, seriously dell has the worst tech support or phone reps ever. Half of them only know how to do 1 thing and 1 thing only, I bet half of them at "Dell Mobility" support havent even seen the phone and dont even know what OS it runs unless its somehow in the order.
I got mine next day I was actually surprised.
That's weird. I ordered mine on Sunday, and it's being delivered tomorrow. Mine is T-Mobile, though. I dunno if that matters.
Sent from my PC36100 using XDA App
it does say tmobile verisons are shipping sooner but I dont see why any version should be delayed this long. I feel naked with only 1 phone right now :/
It is my understanding that phones may see delayed ship dates due to Mango being installed on them. I believe that Dell may be one of the first to supply Mango to existing hardware.
thats what I heard and thought but everytime I ask a dell rep either via an online chat or over the phone they have no idea what that means
I have 5 ATT ones that keep getting pushed back. They were ordered one at a time over a month.. but it looks like they are all coming on the 29th now.. hopefully.
Got a few t-mobile ones in that timeframe and they came in pretty fast.
oddly all the ATT phones showed up today. So much for dell holding them to put Mango on
hmmm... well mine still hasn't shipped, even a rep on twitter said she was gonna try to expedite it, but no change in order status, one place it says in production and the other says in pre production. But also the weird thing is, one their website all they have are unlocked versions now with att or tmobile bands. The Tmobile specific or ATT specific versions no longer exsist so I wonder whats gonna happen to mine that was att specific just unactivated full retail.
It's my understanding that the reason for the delay is due to DVP being shipped with Mango installed and since MS hasn't officially released Mango update yet, they are waiting so that it would coincide with the release date. Then again, it may all be just speculations.
Ya well no one seems to know 100% and now my order has yet again been delayed to the 16th, this is the 4th delay. Dell support is garbage I want everyone to know and avoid them don't give them any more business!
I ordered a replacement under warranty on the 2nd and they told they were backordred to the 16th and to call back then to have it actually shipped out. I'm thinking they are basically holding everything back for Mango, at least on the AT&T side.
That makes sense. Means you'll get the Mango firmware without having to wait for AT&T's notoriously-slow 'testing' process.
Wondering if Dell are not explaining the delays because they have a non-disclosure agreement with Microsoft about the Mango release date. Otherwise, you would think they would publicly announce that phones were being held back to a specific date for Mango.
well more and more things keep saying that mango will be this week but I'm so frustrated that my phones been delayed for pretty much weeks now, I don't want to keep waiting, I know its a good update but I can do it myself.
I'm not sure how relevant my experience is to this topic, but I did place an order today for a subsidized DVP through Dell moblity's phone line. I got a English as his first language rep who seemed pretty knowledgeable. First I wanted to know if the DVP was still being subsidized through AT&T since it was no longer showing online, he confirmed that it was still $0.99 with contract for AT&T and T-mobile. I then asked if there would be any delay on the shipping (siting that I read some folks online were having an issue). He explained that there was a firmware update(not mango) that both carriers needed to approve and AT&T took longer to approve it than t-mobile.
Needless to say, my order has been placed as of 1PM eastern 9/12 and the estimated arrival time is 9/15, hopefully just in time for Mango *fingerscrossed*.
I just tried to place an order for an 8 GB model and the rep advised me due to backorders, it wouldn't ship for approx. 10 days. I chose to back out since I have an order for a 32 GB that keeps getting delayed (but I'd rather wait for) that is currently slated to ship around the same time as this one would have been delayed.

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