I order my unactivated AT&T 8GB model and its been delayed twice already, and no one at dell is helpful, they just try to get me off the phone and don't have any actual reason besides saying its delayed, and then in one spot it says "in production" and in another spot it says "in pre production" I ordered it on 8/28 with next day delivery?! and now its saying shipping date for the phone is 9/21 when you try to make a new order, so I'm wondering how I could even have mine before that even though it says delivery date: 9/13 (updated) from the 9/4 it was originally.
I also kept asking them if maybe the delay was from a mango software update but the non English speaking reps didn't even know what that was and had no idea. Do we have any solid evidence that maybe this is the case and this is why its taking so long?
Welcome to perils of purchasing a DVP. Guess Dell hasn't improved much since its launch.
evilp8ntballer7 said:
I order my unactivated AT&T 8GB model and its been delayed twice already, and no one at dell is helpful, they just try to get me off the phone and don't have any actual reason besides saying its delayed, and then in one spot it says "in production" and in another spot it says "in pre production" I ordered it on 8/28 with next day delivery?! and now its saying shipping date for the phone is 9/21 when you try to make a new order, so I'm wondering how I could even have mine before that even though it says delivery date: 9/13 (updated) from the 9/4 it was originally.
I also kept asking them if maybe the delay was from a mango software update but the non English speaking reps didn't even know what that was and had no idea. Do we have any solid evidence that maybe this is the case and this is why its taking so long?
Click to expand...
Click to collapse
I had mine delayed for a month right before the new firmware came out...
Shoot2ill said:
Welcome to perils of purchasing a DVP. Guess Dell hasn't improved much since its launch.
Click to expand...
Click to collapse
Indeed. Same thing when I bought my DVP too - delayed twice with no explanation. Although everyone was quite polite, trying to get progress information out of Dell was like trying to get blood out of a stone
Took over a month to arrive...
Part of the problem is that no one wants to help, they swear it will be shipped on a certain date and it isnt, and I have not spoke with one AMERAICAN person on the phone and its annoying, I tell them to speak clearly but they do not, seriously dell has the worst tech support or phone reps ever. Half of them only know how to do 1 thing and 1 thing only, I bet half of them at "Dell Mobility" support havent even seen the phone and dont even know what OS it runs unless its somehow in the order.
I got mine next day I was actually surprised.
That's weird. I ordered mine on Sunday, and it's being delivered tomorrow. Mine is T-Mobile, though. I dunno if that matters.
Sent from my PC36100 using XDA App
it does say tmobile verisons are shipping sooner but I dont see why any version should be delayed this long. I feel naked with only 1 phone right now :/
It is my understanding that phones may see delayed ship dates due to Mango being installed on them. I believe that Dell may be one of the first to supply Mango to existing hardware.
thats what I heard and thought but everytime I ask a dell rep either via an online chat or over the phone they have no idea what that means
I have 5 ATT ones that keep getting pushed back. They were ordered one at a time over a month.. but it looks like they are all coming on the 29th now.. hopefully.
Got a few t-mobile ones in that timeframe and they came in pretty fast.
oddly all the ATT phones showed up today. So much for dell holding them to put Mango on
hmmm... well mine still hasn't shipped, even a rep on twitter said she was gonna try to expedite it, but no change in order status, one place it says in production and the other says in pre production. But also the weird thing is, one their website all they have are unlocked versions now with att or tmobile bands. The Tmobile specific or ATT specific versions no longer exsist so I wonder whats gonna happen to mine that was att specific just unactivated full retail.
It's my understanding that the reason for the delay is due to DVP being shipped with Mango installed and since MS hasn't officially released Mango update yet, they are waiting so that it would coincide with the release date. Then again, it may all be just speculations.
Ya well no one seems to know 100% and now my order has yet again been delayed to the 16th, this is the 4th delay. Dell support is garbage I want everyone to know and avoid them don't give them any more business!
I ordered a replacement under warranty on the 2nd and they told they were backordred to the 16th and to call back then to have it actually shipped out. I'm thinking they are basically holding everything back for Mango, at least on the AT&T side.
That makes sense. Means you'll get the Mango firmware without having to wait for AT&T's notoriously-slow 'testing' process.
Wondering if Dell are not explaining the delays because they have a non-disclosure agreement with Microsoft about the Mango release date. Otherwise, you would think they would publicly announce that phones were being held back to a specific date for Mango.
well more and more things keep saying that mango will be this week but I'm so frustrated that my phones been delayed for pretty much weeks now, I don't want to keep waiting, I know its a good update but I can do it myself.
I'm not sure how relevant my experience is to this topic, but I did place an order today for a subsidized DVP through Dell moblity's phone line. I got a English as his first language rep who seemed pretty knowledgeable. First I wanted to know if the DVP was still being subsidized through AT&T since it was no longer showing online, he confirmed that it was still $0.99 with contract for AT&T and T-mobile. I then asked if there would be any delay on the shipping (siting that I read some folks online were having an issue). He explained that there was a firmware update(not mango) that both carriers needed to approve and AT&T took longer to approve it than t-mobile.
Needless to say, my order has been placed as of 1PM eastern 9/12 and the estimated arrival time is 9/15, hopefully just in time for Mango *fingerscrossed*.
I just tried to place an order for an 8 GB model and the rep advised me due to backorders, it wouldn't ship for approx. 10 days. I chose to back out since I have an order for a 32 GB that keeps getting delayed (but I'd rather wait for) that is currently slated to ship around the same time as this one would have been delayed.
Related
Just been speaking to Vodafone to check my order status, as they were supposed to call when more stock was due yesterday. Been told by one of the managers that they were told late yesterday that they now have no future stock dates, as HTC were seeking to fix 'hardware issues' with the phone. She used the word recall when referring to existing Vodafone phones, and then mentioned the camera explicitly.
So for those of us with unfulfilled orders the wait continues.
And for those whose phones see the world with a pink hue, a hint of things to come? Anyone else spoken to Voda in the last 24 hrs?
I thought the pink hue was a software issue, or at last that is what HTC were reported to have said a few days back and they said they would be releasing a fix. If it is a hardware issue I wonder if the same recall is going to apply to HD2s from other networks, like O2 for example? And if those already sold are going to be swapped?
I'm not too fussed anyway as the hue on mine is barely noticeable, but I have seen photos from some where it's frankly terrible. Despite the quality of a camera on a phone being fairly low on my list of important features, if I owned one of those I would be interested in a swap.
I assume the Vodafone dont know what is really happening, I dont think HTC would lie about this huge issue.
After a week of tests on my handset that I sent to HTC repairs. HTC are returning it back to me without them doing anything apart from installing logging software that identifies the sms issue.
It has been explained to me several times that it [camera] is a software issue that can only be fixed with a patch that will be released as soon as they can, they are working on it.
I had a call from Voda yesterday (since I emailed a complaint to the UK CEO, I get regular update calls lol) to say that the stock they were expecting hadn't turned up and that the next delivery *should* be 2nd December
Edit: got another call this afternoon from the nice girl who is keeping an eye on my order to inform me that they may get some earlier than the 2nd, she's going to call me back on Monday.
I have a HD2 from Vodafone and mine is ok ok no problems with the camera. Got it last week
Only yesterday, I was told 11th December by a Vodafone rep, middle of next week by a T-Mobile rep, and possibly monday by an O2 rep.
All of these companies were meant to give me a call as soon as the hansets came in. It turns out I've missed 1 delivery by T-Mobile, 2 by O2, and 3 by Vodafone even though I ordered with them some 3 weeks ago!!!
I also thought the camera was an issue that HTC are working on. If there was to be a recall t would be for all phones, as Vodafone ones aren't branded.
Damn this is turning out to be a hard phone to get.
I had put an order i with Voda Business and voda general public. The latter said it would be with me by Sat, i called on the Friday to confirm and was told that a small batch came in but wasn't available to their department therefore wasn't available for me and they projected the next batch would be in around the 11th of Dec.
I then called back to make my feelings heard and was told that one would be with me by Monday and was already in transit. This it turns out was the phone i ordered through the business department which must have priority over regular customers.
I haven't heard anything regarding recalls etc but haven't spoken to them since Friday, so i'm really hoping it will be here on Monday. If not i won't be happy!!!!
Just to confirm the 11 december date. Vodafone UK informed me on 27/11 (which I had been previously told was the date the HD2 shipment where due into their warehouse) that this will not now be until 11/12.
However if there are hardware issues this may well drift into 2010.
I'd hazard a guess the delay is due to some of the bugs noted in this forum seen on the first shipped ROM.
As many people have said here - the average mobile consumer expects their device to just 'work' when it comes to the basics (calls, sms etc). Vodafone aren't doing their own ROM but instead taking what HTC have provided; this means bugs and all. Trouble is while the average WM user who has paid £500 from Expansys etc would come here to look to fix such bugs, the average Vodafone user would be on the phone / back to the Vodafone shop complaining that their phone is "rubbish, doesn't work, can't use it, refund please". I'd therefore guess this is why they are delaying accepting HTC shipments - until their own QA people are happy.
For the record - while I understand this view - I personally would MUCH prefer them to just send me a phone and I'll update it to later firmware when available. But that's just my personal preference! Guess such things are the price you pay when a high end tech gadget like the HD2 attempts to make it into the mainstream consumer market - you're never going to please everyone. On the one hand HTC should have probably done a bit better with their QA, on the other hand no doubt they were under pressure to release. Whichever way they could have jumped their would have been complainers!! I mean, the people on here complaining about basic bugs - would they have been happier if the phone was delayed until say March next year?! Maybe some would've been, but probably not most.
IMO HTC have to keep people on-board by providing updated ROMS / Hotfixes quickly - weeks not months.
Just my opinion..
How long do these hotfixes take to come? I mean, shouldn't some HTC programming team be able to fix all this in ONE DAY?? (*providing it is software problems of course).
I am stuck here with a faulty handset that O2 can't replace because they have no stock. I'm just wondering whether to ditch it and go with another manufacturer. Even if it was working perfectly (which I somehow doubt will happen) it's still a total nightmare typing on the virtual keyboard. I have to correct virtually every word I type and for a previously hardcore texter, I have actually come to loathe texting. It has become a chore!
sunking101 said:
How long do these hotfixes take to come? I mean, shouldn't some HTC programming team be able to fix all this in ONE DAY?? (*providing it is software problems of course).
I am stuck here with a faulty handset that O2 can't replace because they have no stock. I'm just wondering whether to ditch it and go with another manufacturer. Even if it was working perfectly (which I somehow doubt will happen) it's still a total nightmare typing on the virtual keyboard. I have to correct virtually every word I type and for a previously hardcore texter, I have actually come to loathe texting. It has become a chore!
Click to expand...
Click to collapse
Sounds like the HD2 isn't for you re. txt'ing. I felt similar around 2 yrs ago (in that I hated touch screen phones for txt'ing) but have since come round. Each to their own.
Re. the hotfixes etc, sadly turning them around in a single day just isn't realistic. Maybe on a home-brew app, but it is with these sorts of timelines which lead to the mistakes in the first place. I'd say you'd be looking at a turnaround time of 2 weeks MINIMUM from bug identification to public release, most probably longer. While it certainly isn't ideal I'd be happy if they turned things round in <1 month.
I know, I know, not ideal the bugs are there in the first place, but such is life!
hmm... I can undestand what youre saying and I can agree in some of it. But if it is a hardware error with the camera, is dosen´t fit under the decription "bug" in my opinion
As to whriting on the HD2 I totally disagree, it´s so nice and i whrite very fast on it
madindehead said:
I also thought the camera was an issue that HTC are working on. If there was to be a recall t would be for all phones, as Vodafone ones aren't branded.
Click to expand...
Click to collapse
Hi Madindehead - is there a way of checking my vodafone internet usage? Cant seem to find it online on my account page?! I know there is a fair usage policy of 500MB but when I checked my phone this morning the notification tab stated I had been connected to the HSDPA network for 6 hours?! am I right in thinking this is just the connection being kept alive?
Also is there any software out there that can monitor my 3G connection?
I wouldn't worry too much about the FUP to be honest, I don't know anyone who got told off for going over. Plus I think that if everybody tries to stay below it they'll never change it, on the other hand if the majority of people goes over it they might "officially" raise it.
Got mine this morning, woot. Would have had it yesterday but Royal Mail suck...
chrisnz1947 said:
Just to confirm the 11 december date. Vodafone UK informed me on 27/11 (which I had been previously told was the date the HD2 shipment where due into their warehouse) that this will not now be until 11/12.
However if there are hardware issues this may well drift into 2010.
Click to expand...
Click to collapse
they had a huge batch in on Monday 30th November
Starfury said:
they had a huge batch in on Monday 30th November
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Click to collapse
Correct, I ordered mine on-line last night and have an RM tracking number for it to be delivered tomorrow morning
I got mine from Vodafone yesterday, not branded in anyway at all.
My mate got his too from Vodafone on Monday.
Problems I have so far
1. Can't send SMS messages at all!
2. Bluetooth wont switch on
No issue with the camera so far, battery life not too bad.
Can't get any twitter or facebook updates to notify me when screen locked, but then I havent read the manual!!
Lovely phone though
fz9999 said:
Correct, I ordered mine on-line last night and have an RM tracking number for it to be delivered tomorrow morning
Click to expand...
Click to collapse
You're lucky then! I've ordered through Vodafone business, and they can't access the online stock (why not?) and won't get their own stock until 14th December.
Frustrating.
Just a question for all of those people who pre-ordered online at Rogers.com. When you finish pre-ordering, you should have gotten a confirmation email. Did you get any other emails like a shipping with a tracking number?
I got the confirmation email and that's it. I was just wondering if others is the same as me.
Thanks
Yeah I preordered on april 6. Got a confirmation number in an email right away. I called today and so far no tracking numbers are available. I am waiting till dinner time and Im going to try again. I just want this phone so bad
How did you order it? Every time I try to port my number from Fido it gives me an error. Rogers gives me some BS on the phone and I give up. I think they are goign to show up in the stores on Friday but noone knows. Total bloody incompetence with Rogers once again.
forzanerazzurri said:
How did you order it? Every time I try to port my number from Fido it gives me an error. Rogers gives me some BS on the phone and I give up. I think they are goign to show up in the stores on Friday but noone knows. Total bloody incompetence with Rogers once again.
Click to expand...
Click to collapse
Im adding a line instead of porting over (and keeping the second line to shorten the time between upgrades) but a rep told me you could preorder now and finish up the port after you get the phone. BUT beware Rogers reps are full of bs and you will get different answers everytime you call.
Yea, the rep told me to pre-order with a new number and when I get the phone, phone them and do the port over then.
It just bothers me that there is a possibility of getting the phone AFTER it launches (April 15, 2010). If so, then what's the point of me pre-ordering other than getting the bt headset for free.
Tri3Dent said:
Yea, the rep told me to pre-order with a new number and when I get the phone, phone them and do the port over then.
It just bothers me that there is a possibility of getting the phone AFTER it launches (April 15, 2010). If so, then what's the point of me pre-ordering other than getting the bt headset for free.
Click to expand...
Click to collapse
What?? If I get it after the 15th I am going to s**t bricks. And people are dissappointed with SE's delays. Its seems like a match made in heaven SE and Rogers lol.
PS: did you see the fine print? Your going to have to wait an additional 2-4 weeks for delivery of the headset.
Sou you get the bluetooth only if you preorder?
And only before April 15?
Yea well HOPEFULLY we all get it ON or BEFORE the 15th. Anyday after that would be stupid. The Rogers stores will probably have it on the 15th since I read some article stating that the phone is shipping to stores. If that's the case, that means even though we preordered, we won't be the first ones to get it =(
Hopefully we get the tracking number soon....
Well, at least you will get the bluetooth for free which means around 70$ saved
I talked to a store today in Calgary here that had a rep in at the time and they said the phones were in shipment right now to the stores for Friday (as stated before). I would rather order it online for the headset but am worried about a delay. You would think you would get it SOONER that way, especially considering they said order it by the 9th for delivery on the 12th LOL. Oh Rogers.
I talked to one of the rep at rogers and they told me they are getting it next month O_O
lol that's totally wrong..
But yea.. I guess the idea of pre-ordering is so that you WILL get it on launch day at least.
WunKrazyAzn said:
I talked to one of the rep at rogers and they told me they are getting it next month O_O
Click to expand...
Click to collapse
Haha, this is good ... for me at least ... i'll have time to decide if is worth to pay 550 + tax to get it.
So I just spoke with a supervisor and he said that he promised me it would be in my hands by this friday. I asked him why I would preorder just so I could get it after everyone else. He responded that for preordering we are getting a $10 activation credit and the headset for free and locking in a "supposedly" better price. And they also said I would get emailed a tracking number as soon as its available. Got my fingers crossed it comes this week!
nice! thanks gavriel18 for the update!
Got a question for you guys again. When you preordered, it asks how you want to ship. It gives you 3 options:
Canada Post
UPS
Saturday service
Which one did you pick? I chose UPS.
lucky for you guys , i dont think i can preorder cause im doing hardware upgrade( only able to do hardware after april 15 ) o_o.. Hmm i should try calling and see what they can do
No prob Tri3dent, I think we're all squirming to get this phone.
And azn youre the lucky one because youre probably going to get your phone first even though I ordered mine within 24 hours of the preorder site going up.
Hey guys, just called into Rogers and they already have the tracking number in their systems. I still haven't received my tracking EMAIL but I do have the tracking number. I will be getting it tomorrow!
Nice what day did you place the order? I didnt get the email yet but Im calling now. Thank you for the update!!
Hey gavriel18, I placed my order on the same day as you. Your phone should be on your way now!
Expansys seem to have the DVP on sale. Their expected shipment is 1 working day and they now take Paypal payments, which they do only when they have stock.
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
That's weird, when I spoke to a Dell customer service guy he said they weren't going to sell it unlocked first. Should've known that he didn't know what he was talkin' about.
Peew971 said:
Expansys seem to have the DVP on sale. Their expected shipment is 1 working day and they now take Paypal payments, which they do only when they have stock.
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
Click to expand...
Click to collapse
it says estimated 1 day. they have not got stock and i doubt they will have stock tomorrow as dells own uk site does not list it.
ps. when i pre-ordered one from them in November they tock my money straight away and when i phoned them up about it they say it was a mistak and i had to wait 10 days to get my money back.
im going to wait till play.com or dell.co.uk have they in stock at i dont trust expansys ot clove.
Ganondolf said:
it says estimated 1 day. they have not got stock and i doubt they will have stock tomorrow as dells own uk site does not list it.
ps. when i pre-ordered one from them in November they tock my money straight away and when i phoned them up about it they say it was a mistak and i had to wait 10 days to get my money back.
im going to wait till play.com or dell.co.uk have they in stock at i dont trust expansys ot clove.
Click to expand...
Click to collapse
In November I wanted to preorder and pay via Paypal and their rep told me the Paypal option wasn't for preoders and would only appear when they actually had stock. So maybe you can actually buy from them now... To be fair I was fed up and got the Omnia 7 but that could be of interest to some people.
Oh by the way, the last time I spoke to Dell UK they had no plans for selling the phone themselves.
Clove says mid-February
This phone's launch has really been a joke, they're launching it in the middle of MWC when it might get obsolete.
http://www.clove.co.uk/dell-venue-pro
I had emailed Clove only three days ago to ask when the phone was in stock and they said it was expected early this week. The situation is a complete farce.
Surprised you guys are still looking to get this phone considering all the issues and that you can get other devices in the UK that can be unlocked for any carrier.
Peew971 said:
Clove says mid-February
This phone's launch has really been a joke, they're launching it in the middle of MWC when it might get obsolete.
http://www.clove.co.uk/dell-venue-pro
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Click to collapse
clove said the 6th january and then changed it to week starting the 10th. the reason they do these dates is so you pre-order from them thinking you are going to get it earlier then if you do it with other sites but once you pre-order they tell you there is a delay and hope you dont cancel (clove had it on the 6th when every over site had the 11th).
exspansy tock my money from my debit card, i did not try the paypal option.
tomorrow is the 11th and play.com and exspansy should say in stock but bet they wont and then will delay it again.
as far as dell.co.uk selling it. i was under the assumtion that dell sells all there products from their website and would sell the DVP too like they have been selling the streak. i prefer to buy from play.com but they only listing the 8gb and i wont the 16gb model.
tomorrow i will see if any of them have it but at this rate i may have to look at getting another phone. with the mobile show in early feb there probably be a load of new handsets.
UPDATE: clove and exspansy have delayed it till mid feb. i guess i will have to see if any new handsets get released at the mobile show that takes my fancy, if not it will be arround mid feb by that point anyway.
i reckon they are waiting for the os update which will fix a lot of the current issues (crashes etc).
efjay said:
Surprised you guys are still looking to get this phone considering all the issues and that you can get other devices in the UK that can be unlocked for any carrier.
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Click to collapse
i always get my phone sim free so i can get any handset but the hd7 and omina 7 i have seen and tried and i dont like the designs.
Given what's been happenning to our friends in the US I won't be rushing to get it !
Ganondolf said:
...i reckon they are waiting for the os update which will fix a lot of the current issues (crashes etc).
Click to expand...
Click to collapse
The O/S is rock stable ... either that or Samsung have worked miracles! My Omnia 7 has crashed twice since i purchased it and I got it on release day. (To be fair, the ONLY thing that has crashed on it has been the marketplace app)
Its far more likely that Dell have screwed up the firmware or chip/mobo integration somehow.
Either way, i'm now out of the market for one of these. Sadly, its the only 4"+ device with a keyboard.... who nows.... maybe Feb will cure my problem?
Clove has been told today there will be no stock until 'mid february at the earliest' for 'microsoft issue on mms settings'. Given every other manufacturer has phones in europe with working mms capability, I cannot see how only dell needs an one month worth wp7 fix. Assume they have multiple issues and don't have a clue about when they will be able to fix them all.
Now, I'm not sure who, between me still waiting for this phone and Dell, needs more urgently a reality check.
Ganondolf said:
i always get my phone sim free so i can get any handset but the hd7 and omina 7 i have seen and tried and i dont like the designs.
Click to expand...
Click to collapse
To be fair, once you start using one daily you just see it as a Windows Phone and forget a bit about the design. Sure the DVP has something special but unless you really need a keyboard you can do worse than the HD7 and Omnia 7.
What I will probably miss the most about the DVP is the Gorilla Glass but I'm more than happy with the Omnia 7.
goodbye dell
it has been a nice time waiting for u to fix those issues but i guess enough is enough
crawling back to htc via the 7 pro
I think Expansys and Clove literally just pull these release dates out of thin air (in the same way that Amazon and Play basically invent release dates for some videogames and dvds, etc., even when they haven't been announced yet). They're clearly not in any sort of serious contact with Dell if, only one day before the phones are due to go on sale, they 'find out' that their delivery isn't going to arrive.
I too am going to have to consider the HTC Pro 7 now, much as I don't want to buy another HTC phone. Sigh...
Peew971 said:
To be fair, once you start using one daily you just see it as a Windows Phone and forget a bit about the design. Sure the DVP has something special but unless you really need a keyboard you can do worse than the HD7 and Omnia 7.
What I will probably miss the most about the DVP is the Gorilla Glass but I'm more than happy with the Omnia 7.
Click to expand...
Click to collapse
i heard somewhere that the omnia 7 does not gorilla glass but it is not listed. not sure if this is true.
im going to wait till the mobile show in feb and then decide which phone to get.
Monty Burns said:
The O/S is rock stable ... either that or Samsung have worked miracles! My Omnia 7 has crashed twice since i purchased it and I got it on release day. (To be fair, the ONLY thing that has crashed on it has been the marketplace app)
Its far more likely that Dell have screwed up the firmware or chip/mobo integration somehow.
Either way, i'm now out of the market for one of these. Sadly, its the only 4"+ device with a keyboard.... who nows.... maybe Feb will cure my problem?
Click to expand...
Click to collapse
i have a feeling that the way dell has set up the dvp is slightly different than how overs have done and as they are very close to microsoft i this microsoft was fix some things that did not work with the way they made the handset.
i could be wrong but seems strange that the release has been put back to mid feb when the os update is to be released.
I'm stil waiting. Mabye its better to solve the problems. Or els the DVP is going to be a new iphone . But what about the OS update how as Microshoft annouced for april? New languages? Like dutch. We wil see
http://pocketnow.com/windows-phone/dell-venue-pro-delayed-in-the-uk-again-due-to-mms
Delayed again till mid-February, what a joke.
I am also waiting for this to happen so Dell can finally feel comfortable in providing an unlock code.
The US release of the Galaxy Note Edge is a complete mess. No one seems to know when the phone is due to come out. Not sure where those press releases came from last week but they seem to be wrong. I just came from an AT&T store and they have no clue when they will be getting the phone. I called every Besy Buy in Milwaukee and they don't have a clue either. I have Verizon and it hasn't even passed to FCC for Verizon yet. What is the deal with the phone? If they are having issues manufacturing the phone then just say so and push the date back. They announced the phone back in September and there is just as much uncertainty now as there was two months ago. Looks like I'm just gonna stick with the Note 4 and then just wait for the HTC M9 to come out next year.
antjones21 said:
The US release of the Galaxy Note Edge is a complete mess. No one seems to know when the phone is due to come out. Not sure where those press releases came from last week but they seem to be wrong. I just came from an AT&T store and they have no clue when they will be getting the phone. I called every Besy Buy in Milwaukee and they don't have a clue either. I have Verizon and it hasn't even passed to FCC for Verizon yet. What is the deal with the phone? If they are having issues manufacturing the phone then just say so and push the date back. They announced the phone back in September and there is just as much uncertainty now as there was two months ago. Looks like I'm just gonna stick with the Note 4 and then just wait for the HTC M9 to come out next year.
Click to expand...
Click to collapse
The 14th has been the date so we will find out this friday.
The people at these stores are told to not tell customers when new phones are coming out because they want you to buy a phone right then and there so that after you do buy it you can be mad at yourself for not waiting and then spend more money on buying another new phone.
I was talking to a TMO rep last week about the 14th date and she went out of her way to make sure I understood she was saying she had no confirmation of the phone being released on the 14th even after she slipped and told me that she wasnt sure if they were doing pre-orders.
Tmobile's website also lists the 14th as a date.
https://explore.t-mobile.com/samsung-galaxy-note-edge
There is a chance that some of the reps you were talking to did not know about the new phone coming out and really were telling you the truth, but more than likely they're just lying because thats what they're instructed to do.
seeking said:
The people at these stores are told to not tell customers when new phones are coming out because they want you to buy a phone right then and there so that after you do buy it you can be mad at yourself for not waiting and then spend more money on buying another new phone.
I was talking to a TMO rep last week about the 14th date and she went out of her way to make sure I understood she was saying she had no confirmation of the phone being released on the 14th even after she slipped and told me that she wasnt sure if they were doing pre-orders.
Tmobile's website also lists the 14th as a date.
https://explore.t-mobile.com/samsung-galaxy-note-edge
There is a chance that some of the reps you were talking to did not know about the new phone coming out and really were telling you the truth, but more than likely they're just lying because thats what they're instructed to do.
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That may be the case at some stores but when the Note 4 was coming out Best Buy was able to say it would be in on 10/17. I bought the Droid Turbo two weeks ago and I was in the Verizon store a few days before it was released and they even pulled out their store display model and let me hold it. And not to mention you could pre-order the Note 4 on all 4 major US carriers once they announced the release date. I still keep seeing websites saying it'll be out on the 14th on all the major US carriers and I find that hard to believe especially when the Verizon model never passed thru FCC.
antjones21 said:
That may be the case at some stores but when the Note 4 was coming out Best Buy was able to say it would be in on 10/17. I bought the Droid Turbo two weeks ago and I was in the Verizon store a few days before it was released and they even pulled out their store display model and let me hold it. And not to mention you could pre-order the Note 4 on all 4 major US carriers once they announced the release date. I still keep seeing websites saying it'll be out on the 14th on all the major US carriers and I find that hard to believe especially when the Verizon model never passed thru FCC.
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To tell the truth i have heard nothing about Verizon and the Note edge it has all been Tmobile and ATT. There has been small word on the Sprint one but not much.
Its possible that they dont have a confirmed date yet. There was a user that posted a screen shot of them saying something about the 14th or 17th.
All i know is there is no fussin until Friday the 14th lol....
But really we just gotta wait and see.
I believe samsung didnt push this phone as much as they should ,but samsung does suck at getting the word out there before the device is out.
We have a few more days and we will see what happens.
In the Sprint newsroom section it does say the 14th. However, I did chat with a Sprint rep earlier and they acted like they didn't know about it.
i emailed 2 bestbuy about pre-order att note edge.
1 bestbuy told me "it not out yet".
the other bestbuy said "we dont sell note edge, try bestbuy.com "
To tell the truth, I think that none of the basic people know anything.
With the leak image from tmobile. I bet that was only sent to the head people as the head stores.
While everyone else just works there and looks up everything on the system. Which the system hasnt updated yet since the phones havent been scan in.
I do remember doing an online chat before they confirmed the 14th date, and no one could give me anything. After they confirm the date the online chat people where able to tell me that it came out the 14th but nothing more
This is just my guess tho. But i have seen this happen before with other items. No one knows anything because they havent gotten that email in there in box. While the main people know but basically cant say much.
But we will see what happens on the 14th. I am hopping to be able to just walk into the corporate store at 10am Friday and pick up a white one, but i dont know. All i know is ill be refreshing the page daily as i do now, and just waiting. There isnt anything else we can do about this.
My tmo rep told me they are not doing preorder add it is unknown how many the does were getting out when they were coming in. They did say release is 14th and to call the evening before to see if they have them in stock.
Mod Edit
US thread is here:
http://forum.xda-developers.com/note-edge/general/available-t2890794
Thread closed
malybru
Forum Moderator
From what I understand it will be available Dec 13th.
This is what the chat rep said when I just asked her when it'll be available on VZW
EDIT: asked her about pre-orders too and she said she is unsure, but to check on Thursday cause that's when they expect it.
I spoke with a rep also at Costco about 4 days ago and he said they expect to see them in a week or so
kimdoocheol said:
From what I understand it will be available Dec 13th.
This is what the chat rep said when I just asked her when it'll be available on VZW
EDIT: asked her about pre-orders too and she said she is unsure, but to check on Thursday cause that's when they expect it.
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The 13th is a Saturday not Thursday. Chat reps are extremely unreliable sources. Seems unlikely they'd launch a device on a Saturday anyway.
akellar said:
The 13th is a Saturday not Thursday. Chat reps are extremely unreliable sources. Seems unlikely they'd launch a device on a Saturday anyway.
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That's what I said too, initially.
Skeptical, I asked her why this is. She said the phone is in such high demand that they haven't been able to get stock ready to release it both in-store and online (which is another reason she said they may or may not do pre-orders.) FWIW, I would take it with a grain of salt, but this is a lot better than the response I got last week with them saying it isn't in their system so they do not know/have any idea.
VZW has done it in the past, but just confirming what was said by the redditor.
EDIT: for that reason, I will be watching Wednesday night and Friday morning of next week.
I'm still sporting a December 15th, 2011, Galaxy Nexus from a local corporate store, no repairs or replacements, and it was unlocked and rooted on day one. It's got a few problems, but still works everyday. I'm just wondering what VZW is up to with the Nexus 6 at this point. Is this just another "additional testing" delay, a supply and demand delay, a device QC delay, or all of the above? Or maybe something worse like additional "lock down" software changes? Yes, I know there's only one US model, and yes I know about the carrier software install at setup and how to avoid it (I've read just about everything I can find), but I just don't trust VZW at this point. This GNex still works because of the work done by ME, not because of VZW support of a hobbled Nexus device.
At this point all we can do is speculate until the Nexus 6 finally shows up at Verizon. Could be all of those things you mentioned. Could be they wanted to give the Droid Turbo less competition, or it could be none of those things. Time will tell.
Just crossing my fingers that they'll have the 64GB version available.
Our moto rep just said not to expect them until quarter 1, maybe February. I'm hoping he's wrong...
As stated anything is pure speculation, but if that was the case VZW would have a weird timeline with phones in their history. Historically, they have always gotten devices close to last. I think they were one of the last carriers to have the iPhone, but I don't think that dealt with stock/holding off because they wanted to push their other phones. There was an article about the iPhone and how most carriers lose money with the subsidized price on the actual device, but make more than enough back by the contract. All phone companies are about signing contracts, as that is where they make the most of their money. If you cancel your phone, there are not too many external costs associated with that, but they want to ensure that they get their moneys worth for losing that device/the profit from your remainder of your contract. Holding off on devices actually just hurts them in the long-run, as more devices = more appeal to more demographics = more contract sign-ups, but I think it deals more with contractual agreements, like securing the phone, branding the phone, etc most of the time, but I feel like this might just deal with the low stock. This thing is practically sold out everywhere and hard to find.
Just visited the local verizon store and they said Nexus 6 will be available in the next week or so.
Pic or it never happened...
TTA1326 said:
I'm still sporting a December 15th, 2011, Galaxy Nexus from a local corporate store, no repairs or replacements, and it was unlocked and rooted on day one. It's got a few problems, but still works everyday. I'm just wondering what VZW is up to with the Nexus 6 at this point. Is this just another "additional testing" delay, a supply and demand delay, a device QC delay, or all of the above? Or maybe something worse like additional "lock down" software changes? Yes, I know there's only one US model, and yes I know about the carrier software install at setup and how to avoid it (I've read just about everything I can find), but I just don't trust VZW at this point. This GNex still works because of the work done by ME, not because of VZW support of a hobbled Nexus device.
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I'm rocking my GNex as well, no issues, on shiny KK, and awaiting a new FML build to jump to 5.0 or 5.0.1 as the case may be.
The fun part is waiting, and reading, because even IF I left it encrypted - I'm coming from a GNex, I don't think I'be able to tell that it may be lagging a bit
(But I'm unlocking, rooting and reflashing that bugger for no encryption anyways .... depending on how VZ does or doesn't screw us again)
We just trimmed my wife's GN sim for her new N6. She wasn't happy with her GN, too many issues (poor reception, etc), and way overdue for an upgrade.