Just been speaking to Vodafone to check my order status, as they were supposed to call when more stock was due yesterday. Been told by one of the managers that they were told late yesterday that they now have no future stock dates, as HTC were seeking to fix 'hardware issues' with the phone. She used the word recall when referring to existing Vodafone phones, and then mentioned the camera explicitly.
So for those of us with unfulfilled orders the wait continues.
And for those whose phones see the world with a pink hue, a hint of things to come? Anyone else spoken to Voda in the last 24 hrs?
I thought the pink hue was a software issue, or at last that is what HTC were reported to have said a few days back and they said they would be releasing a fix. If it is a hardware issue I wonder if the same recall is going to apply to HD2s from other networks, like O2 for example? And if those already sold are going to be swapped?
I'm not too fussed anyway as the hue on mine is barely noticeable, but I have seen photos from some where it's frankly terrible. Despite the quality of a camera on a phone being fairly low on my list of important features, if I owned one of those I would be interested in a swap.
I assume the Vodafone dont know what is really happening, I dont think HTC would lie about this huge issue.
After a week of tests on my handset that I sent to HTC repairs. HTC are returning it back to me without them doing anything apart from installing logging software that identifies the sms issue.
It has been explained to me several times that it [camera] is a software issue that can only be fixed with a patch that will be released as soon as they can, they are working on it.
I had a call from Voda yesterday (since I emailed a complaint to the UK CEO, I get regular update calls lol) to say that the stock they were expecting hadn't turned up and that the next delivery *should* be 2nd December
Edit: got another call this afternoon from the nice girl who is keeping an eye on my order to inform me that they may get some earlier than the 2nd, she's going to call me back on Monday.
I have a HD2 from Vodafone and mine is ok ok no problems with the camera. Got it last week
Only yesterday, I was told 11th December by a Vodafone rep, middle of next week by a T-Mobile rep, and possibly monday by an O2 rep.
All of these companies were meant to give me a call as soon as the hansets came in. It turns out I've missed 1 delivery by T-Mobile, 2 by O2, and 3 by Vodafone even though I ordered with them some 3 weeks ago!!!
I also thought the camera was an issue that HTC are working on. If there was to be a recall t would be for all phones, as Vodafone ones aren't branded.
Damn this is turning out to be a hard phone to get.
I had put an order i with Voda Business and voda general public. The latter said it would be with me by Sat, i called on the Friday to confirm and was told that a small batch came in but wasn't available to their department therefore wasn't available for me and they projected the next batch would be in around the 11th of Dec.
I then called back to make my feelings heard and was told that one would be with me by Monday and was already in transit. This it turns out was the phone i ordered through the business department which must have priority over regular customers.
I haven't heard anything regarding recalls etc but haven't spoken to them since Friday, so i'm really hoping it will be here on Monday. If not i won't be happy!!!!
Just to confirm the 11 december date. Vodafone UK informed me on 27/11 (which I had been previously told was the date the HD2 shipment where due into their warehouse) that this will not now be until 11/12.
However if there are hardware issues this may well drift into 2010.
I'd hazard a guess the delay is due to some of the bugs noted in this forum seen on the first shipped ROM.
As many people have said here - the average mobile consumer expects their device to just 'work' when it comes to the basics (calls, sms etc). Vodafone aren't doing their own ROM but instead taking what HTC have provided; this means bugs and all. Trouble is while the average WM user who has paid £500 from Expansys etc would come here to look to fix such bugs, the average Vodafone user would be on the phone / back to the Vodafone shop complaining that their phone is "rubbish, doesn't work, can't use it, refund please". I'd therefore guess this is why they are delaying accepting HTC shipments - until their own QA people are happy.
For the record - while I understand this view - I personally would MUCH prefer them to just send me a phone and I'll update it to later firmware when available. But that's just my personal preference! Guess such things are the price you pay when a high end tech gadget like the HD2 attempts to make it into the mainstream consumer market - you're never going to please everyone. On the one hand HTC should have probably done a bit better with their QA, on the other hand no doubt they were under pressure to release. Whichever way they could have jumped their would have been complainers!! I mean, the people on here complaining about basic bugs - would they have been happier if the phone was delayed until say March next year?! Maybe some would've been, but probably not most.
IMO HTC have to keep people on-board by providing updated ROMS / Hotfixes quickly - weeks not months.
Just my opinion..
How long do these hotfixes take to come? I mean, shouldn't some HTC programming team be able to fix all this in ONE DAY?? (*providing it is software problems of course).
I am stuck here with a faulty handset that O2 can't replace because they have no stock. I'm just wondering whether to ditch it and go with another manufacturer. Even if it was working perfectly (which I somehow doubt will happen) it's still a total nightmare typing on the virtual keyboard. I have to correct virtually every word I type and for a previously hardcore texter, I have actually come to loathe texting. It has become a chore!
sunking101 said:
How long do these hotfixes take to come? I mean, shouldn't some HTC programming team be able to fix all this in ONE DAY?? (*providing it is software problems of course).
I am stuck here with a faulty handset that O2 can't replace because they have no stock. I'm just wondering whether to ditch it and go with another manufacturer. Even if it was working perfectly (which I somehow doubt will happen) it's still a total nightmare typing on the virtual keyboard. I have to correct virtually every word I type and for a previously hardcore texter, I have actually come to loathe texting. It has become a chore!
Click to expand...
Click to collapse
Sounds like the HD2 isn't for you re. txt'ing. I felt similar around 2 yrs ago (in that I hated touch screen phones for txt'ing) but have since come round. Each to their own.
Re. the hotfixes etc, sadly turning them around in a single day just isn't realistic. Maybe on a home-brew app, but it is with these sorts of timelines which lead to the mistakes in the first place. I'd say you'd be looking at a turnaround time of 2 weeks MINIMUM from bug identification to public release, most probably longer. While it certainly isn't ideal I'd be happy if they turned things round in <1 month.
I know, I know, not ideal the bugs are there in the first place, but such is life!
hmm... I can undestand what youre saying and I can agree in some of it. But if it is a hardware error with the camera, is dosen´t fit under the decription "bug" in my opinion
As to whriting on the HD2 I totally disagree, it´s so nice and i whrite very fast on it
madindehead said:
I also thought the camera was an issue that HTC are working on. If there was to be a recall t would be for all phones, as Vodafone ones aren't branded.
Click to expand...
Click to collapse
Hi Madindehead - is there a way of checking my vodafone internet usage? Cant seem to find it online on my account page?! I know there is a fair usage policy of 500MB but when I checked my phone this morning the notification tab stated I had been connected to the HSDPA network for 6 hours?! am I right in thinking this is just the connection being kept alive?
Also is there any software out there that can monitor my 3G connection?
I wouldn't worry too much about the FUP to be honest, I don't know anyone who got told off for going over. Plus I think that if everybody tries to stay below it they'll never change it, on the other hand if the majority of people goes over it they might "officially" raise it.
Got mine this morning, woot. Would have had it yesterday but Royal Mail suck...
chrisnz1947 said:
Just to confirm the 11 december date. Vodafone UK informed me on 27/11 (which I had been previously told was the date the HD2 shipment where due into their warehouse) that this will not now be until 11/12.
However if there are hardware issues this may well drift into 2010.
Click to expand...
Click to collapse
they had a huge batch in on Monday 30th November
Starfury said:
they had a huge batch in on Monday 30th November
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Click to collapse
Correct, I ordered mine on-line last night and have an RM tracking number for it to be delivered tomorrow morning
I got mine from Vodafone yesterday, not branded in anyway at all.
My mate got his too from Vodafone on Monday.
Problems I have so far
1. Can't send SMS messages at all!
2. Bluetooth wont switch on
No issue with the camera so far, battery life not too bad.
Can't get any twitter or facebook updates to notify me when screen locked, but then I havent read the manual!!
Lovely phone though
fz9999 said:
Correct, I ordered mine on-line last night and have an RM tracking number for it to be delivered tomorrow morning
Click to expand...
Click to collapse
You're lucky then! I've ordered through Vodafone business, and they can't access the online stock (why not?) and won't get their own stock until 14th December.
Frustrating.
Related
I have just spoken with T-mobile loyalty team, I was chasing up where my Leo is. The lady stated there had been some issues with the previous batch of handsets and that further testing was being done before releasing any more devices.
1 Am I being told the truth?
2 How long does this testing take?
3 If problems are found how quickly will T-mobile be able to flash a fixed ROM to all their stock?
4 Will I get my Leo before Christmas?
I would really like to believe that T-mobile are being honest and that very soon I will have my Leo hopefully with all the issues identified on this forum fully resolved.
Am I being naive?
Ordered mine online on Sunday the 29th Nov and recieved it on Thursday 3rd Dec.
I do have a mate that works in T-Mobile and said that as soon as the stock is coming in they are going out just as fast and having worked for a mobile phone company in the past the staff do get told a load of rubbish at times.
I phoned up t-mobile UK today to order one, to be told they were out of stock. A new batch is expected Friday.
I've spoken to o2 at least 8 times today and in one of the calls I was told that part of their problem was having to send all the stock they had,along with returned faulty devices, back to HTC for "repair"...what's that funny smell? is it lamb,fish,bear...no its bull!
pricefix23 said:
I phoned up t-mobile UK today to order one, to be told they were out of stock. A new batch is expected Friday.
Click to expand...
Click to collapse
hay00c2 said:
Ordered mine online on Sunday the 29th Nov and recieved it on Thursday 3rd Dec.....
Click to expand...
Click to collapse
Mine was ordered on 30/11/09 and was told to expect a text with a delivery date within the week.
terrytpot said:
I've spoken to o2 at least 8 times today and in one of the calls I was told that part of their problem was having to send all the stock they had,along with returned faulty devices, back to HTC for "repair"...what's that funny smell? is it lamb,fish,bear...no its bull!
Click to expand...
Click to collapse
This would cost HTC a fortune. I wonder if the repairs are to flash a new ROM ?1.48+ or actual hardware repairs eg. new camera module. Are existing users going to have their handsets recalled? If a handset is "repaired" will it be classed as new or refurbed?
Nah, I smell something too.
It is probably just another example of getting a different response from which ever droid/lovely customers service rep. you speak to. Best just to keep ringing up until you get the answers you want and then believe that person.
wizzzard said:
Mine was ordered on 30/11/09 and was told to expect a text with a delivery date within the week.
This would cost HTC a fortune. I wonder if the repairs are to flash a new ROM ?1.48+ or actual hardware repairs eg. new camera module. Are existing users going to have their handsets recalled? If a handset is "repaired" will it be classed as new or refurbed?
Nah, I smell something too.
It is probably just another example of getting a different response from which ever droid/lovely customers service rep. you speak to. Best just to keep ringing up until you get the answers you want and then believe that person.
Click to expand...
Click to collapse
i got one online from tmobile bout a week ago and mines running 1.43 and i`v had no major issues with it at all. i`v had to soft reset once due to phone hanging, but believe me its had a good seeing to, i havent put the thing down!!. as for the camera, mines not too bad. got the slight pinkiness problem but nothing that cant be sorted with a few tweaks in the camera settings i`v read about. i think htc mis-judged the demand for them plus some dodgey batches thrown in the mix. good luck on getting one anyway jus keep pestering them!
Just got off the phone with Hayley at T-mobile.
They are expecting 2000 HD2s today and tomorrow. I have been told there are less than 2000 people on their waiting list for HD2 so fingers crossed, touch wood and rub the lucky rabbits foot and I will have my phone within the next 2 days.
Ive been waiting for 2 weeks for my upgrade phone. Every time same story, more expected Friday. And when "I" asked about rumours that there had been some probs with the phones, the lady went off to check with her manager and came back and said, nope, they had only heard wonderful comments about the phone.
Still i'd rather wait for htc to fix any issues if they are doing that right now.
wizzzard said:
Just got off the phone with Hayley at T-mobile.
They are expecting 2000 HD2s today and tomorrow. I have been told there are less than 2000 people on their waiting list for HD2 so fingers crossed, touch wood and rub the lucky rabbits foot and I will have my phone within the next 2 days.
Click to expand...
Click to collapse
That's interesting. I just got off the phone with Francis at Tmobile. She couldn't tell me anything, except that they'd had a consignment today. No numbers on stock or on how many are waiting for it. Nor how far down the list I was. She did agree that for some reason Tmobile had underestimated the demand for this phone.
I think it might have something to do with the iphone judging by what went on at Voda.
And I've been on the waiting list for 3 weeks and it should have been 4 but they cocked it up. I better get it before Christmas!
creed said:
That's interesting. I just got off the phone with Francis at Tmobile. She couldn't tell me anything, except that they'd had a consignment today......
Click to expand...
Click to collapse
I am well and truly p*ssed off. (I hope I wont be edited by a Mod like I have been on the T-mob support forums)
Today I got to speak to Dennis who laughed at the mention of 2000 handsets arriving today. I was lied to yesterday.
No idea when more stock arriving.
No idea when I might receive mine.
No idea about customer service.
No customers if they keep this up.
200 handsets arrived today and after waiting for a month with Vodafone's mis-information, I switched to T-Mobile and bagged one of those 200. It seems the only way to get an HD2 is to show no loyalty and swiwtch providers
I guess I got lucky as I got through to a really helpful saleswoman.
Just buy an unlocked one and get it right away. I did and I'm in the US. Of course I had to have it and paid $875. But it was worth every penny. I use A&tt now but thinking of going to T mobile. BUt since its unlocked i can use it forever anywhere.
Well, Clove apparently have sent email about the delay of DHD release till the end of the month, and said all sellers will face the same problem due to Google Testing (which I have no idea what is the point). Anyways, everyone should start to STOP waiting as things will be better when you least expect them, agree?
LittleMerc said:
Well, Clove apparently have sent email about the delay of DHD release till the end of the month, and said all sellers will face the same problem due to Google Testing (which I have no idea what is the point). Anyways, everyone should start to STOP waiting as things will be better when you least expect them, agree?
Click to expand...
Click to collapse
Absolutely. Of course we're all looking forward to receiving our new Desire's of the HD form factor... but the wait is almost quite exciting - just keep checking those email inboxes for 'Your Order Has Been Dispatched!'
Not to mention I have come to the conclusion that I have far more important things going on in my life... like 'life' itself.
It'll arrive within 26 days, we know that much at least!
I'm waiting for amazon to confirm it and so far they have denied it.
So hope is still alive
Splash
Clove is far more likely to be right about this than amazon. Sorry
I spoke to someone at Vodafone this morning, and they haven't heard of any delay.
It's possible the rumours that the carriers are getting them first is true. For the sake of 5 days or so I'd rather wait for the Sim-Free handset I'll get rather than the branded version from Vodafone.
dazultra2000 said:
It's possible the rumours that the carriers are getting them first is true. For the sake of 5 days or so I'd rather wait for the Sim-Free handset I'll get rather than the branded version from Vodafone.
Click to expand...
Click to collapse
True. If I get one via Carphone Warehouse, it should be unbranded shouldn't it? Really don't want a branded phone.
If carriers are getting the phones before sim unlocked ones are out, then that's still good news because we'll have users here who can give us their impressions. All i want is someone here who can answer all our questions and doubts about the phone.
My provider delayed the phone till the 22nd of october. It was the 18th.
Confirmation from Superetrader
Just got this e-mail from superetrader saying that the DHD will be delay until mid to end of the month.
See attachment for the e-mail
lol vodafone branding doesn't mean its locked just has some branded software installed, and a bit of rooting can fix that!
Carriers have usually got the phones first, not sure if this was the plan all along. Looks like the DHD with Vodafone will be the awesome black one. Any chance of these being unbranded/full of junkware? Would love to pick one up after seeing a few reviews..
jords12 said:
Clove is far more likely to be right about this than amazon. Sorry
Click to expand...
Click to collapse
Based on what? I've been a phone freak for years and i've never heard of them. Amazon are the biggest online retailer in the world and indeed they posted the HD on there site BEFORE it was announced. So sorry, but I'd trust Amazon over a site i've not heard of.
No one else has heard of a delay and none of the gadget/Andriod blogs are reporting one either. Play have jumped the date by a week. But other than that there is no news of a delay (even Google News aren't reporting one)
Added to which most of us had never even heard of "Google testing" until yesterday. Anyway whats to test? the hardware is pretty much the EVO and the software (although slightly updated is the same as the Desire)
Splash
superEtrader has now confirmed a delay untill the end of october...
Oh well the HD is worth waiting for IMO
maruchan78 said:
Looks like the DHD with Vodafone will be the awesome black one
Click to expand...
Click to collapse
http://shop.vodafone.co.uk/shop/mobile-phone/htc-desire-hd
Looks the exact same as all the other ones if you ask me...
The danish supplier Mobilityshop has postponed the delivering date to the 29th of october
http://www.mobilityshop.dk/shop/htc-desire-hd-1286p.html
wu5262 said:
Just got this e-mail from superetrader saying that the DHD will be delay until mid to end of the month.
See attachment for the e-mail
Click to expand...
Click to collapse
I hate to ask this, but how on earth can a mobile like the Desire HD fail Type Approval testing?
Do people here even know what Type Approval Testing is?
Surely, when designing the phone, they would try to meet the specs, and Type Approval would be given pretty easily...
I'm not one to fuel this kind of bullcrap topics, but if the reason given is "type approval", you can be sure they are making "regular"/detalic customers gobble up quite another load of bull****, betting on consumers' lack of knowledge (about the slang).
In the case of cellular technologies/GSM/3GPP, FCC certification is responsible for the TA.
Unless the acronym TA was misintrepreted, it would rather be Telecommunications Approval, but then again, this doesn't change anything. It's still FCC.
This has NOT A SINGLE DAMN thing to do with Google.
Type Approval simply means, has it met the required specs that are set out. There is a safety/min spec etc that it has to meet.
They wouldn't be doing that days before release. No way. Let's just take it as follows:
htcsense.com isn't ready yet. That makes a LOT more sense, than the phone hasn't passed a test.
BTW, expansys still have eta stock date to the oc 19...
This link tells me it's very near!
http://wmpoweruser.com/dell-venue-p...the-uk-on-the-6th-january-2010/#idc-container
Didn't realise it supported 3G T-Mobile USA roaming. That is definitely another point in its favour over the Samsung. This has put my decision making process back to square one...
Got a voicemail from Orange UK today - probably the upgrades team. "After investigations" they have no release date for the Venue Pro. It could either be in testing (e.g.: some Orange engineers are unnecssarily fiddling about with the phone/software/painting an Orange logo on it) or it may not be released at all.
Probably the former.
Hmm, I was just wondering about sniffing around the net if there would be any news about a european release...
Fingers crossed for some good news... Maybe I'll need to twitter Dellcares or Lionel...
Anybody else order the DVP from the Dell.co.uk website?
I put my order in on 2/3/2011. Expected delivery date is 10/3/2011.
Went back to check the website just now to see if the prices changed (they had free delivery until 2/3/2011... now that its 3/3/2011, I wondered if anything new was offered), and although the DVP product site is there, you can't get any further when you choose "Select this"... almost like its disappeared!... Ominous signs?
I'm taking a huge risk with the DVP, especially with the crashing issues I hear about. But we'll see. I've never seen the phone in real life, but most review websites says its the best Windows Phone device out (if it works 100% of the time). Either way, I checked the cancellation policy and Dell UK give 7 working days for a full refund. We'll see how it goes.
There simply isn't any other WP7 phone out there that I like in the UK. I would have gone with the Omnia 7, but with 8GB it's just too small. Ideally I would have chosen a Samsung Focus, but its not offered here.
One bonus with the DVP in the UK is it costs only £5 to get another full year warranty. Another omninous sign?! who knows .
GeneNZ said:
Anybody else order the DVP from the Dell.co.uk website?
I put my order in on 2/3/2011. Expected delivery date is 10/3/2011.
Went back to check the website just now to see if the prices changed (they had free delivery until 2/3/2011... now that its 3/3/2011, I wondered if anything new was offered), and although the DVP product site is there, you can't get any further when you choose "Select this"... almost like its disappeared!... Ominous signs?
I'm taking a huge risk with the DVP, especially with the crashing issues I hear about. But we'll see. I've never seen the phone in real life, but most review websites says its the best Windows Phone device out (if it works 100% of the time). Either way, I checked the cancellation policy and Dell UK give 7 working days for a full refund. We'll see how it goes.
There simply isn't any other WP7 phone out there that I like in the UK. I would have gone with the Omnia 7, but with 8GB it's just too small. Ideally I would have chosen a Samsung Focus, but its not offered here.
One bonus with the DVP in the UK is it costs only £5 to get another full year warranty. Another omninous sign?! who knows .
Click to expand...
Click to collapse
Have you take a look at the new HTC 7 Pro? I heard from a review that it has the best QWERTY Keyboard so far... Might wanna check it out. If not, Why not call Dell and check up on your Order.
To be honest I've been waiting for the DVP for a while.
I know I want WP7, but the current range of devices are pretty limited really. Other than the DVP, all the rest of pretty 'normal' I suppose.
I'm waiting it out, it only has been a few days yet. I'll update the board with my findings.
Expansys seem to have the DVP on sale. Their expected shipment is 1 working day and they now take Paypal payments, which they do only when they have stock.
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
That's weird, when I spoke to a Dell customer service guy he said they weren't going to sell it unlocked first. Should've known that he didn't know what he was talkin' about.
Peew971 said:
Expansys seem to have the DVP on sale. Their expected shipment is 1 working day and they now take Paypal payments, which they do only when they have stock.
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
Click to expand...
Click to collapse
it says estimated 1 day. they have not got stock and i doubt they will have stock tomorrow as dells own uk site does not list it.
ps. when i pre-ordered one from them in November they tock my money straight away and when i phoned them up about it they say it was a mistak and i had to wait 10 days to get my money back.
im going to wait till play.com or dell.co.uk have they in stock at i dont trust expansys ot clove.
Ganondolf said:
it says estimated 1 day. they have not got stock and i doubt they will have stock tomorrow as dells own uk site does not list it.
ps. when i pre-ordered one from them in November they tock my money straight away and when i phoned them up about it they say it was a mistak and i had to wait 10 days to get my money back.
im going to wait till play.com or dell.co.uk have they in stock at i dont trust expansys ot clove.
Click to expand...
Click to collapse
In November I wanted to preorder and pay via Paypal and their rep told me the Paypal option wasn't for preoders and would only appear when they actually had stock. So maybe you can actually buy from them now... To be fair I was fed up and got the Omnia 7 but that could be of interest to some people.
Oh by the way, the last time I spoke to Dell UK they had no plans for selling the phone themselves.
Clove says mid-February
This phone's launch has really been a joke, they're launching it in the middle of MWC when it might get obsolete.
http://www.clove.co.uk/dell-venue-pro
I had emailed Clove only three days ago to ask when the phone was in stock and they said it was expected early this week. The situation is a complete farce.
Surprised you guys are still looking to get this phone considering all the issues and that you can get other devices in the UK that can be unlocked for any carrier.
Peew971 said:
Clove says mid-February
This phone's launch has really been a joke, they're launching it in the middle of MWC when it might get obsolete.
http://www.clove.co.uk/dell-venue-pro
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Click to collapse
clove said the 6th january and then changed it to week starting the 10th. the reason they do these dates is so you pre-order from them thinking you are going to get it earlier then if you do it with other sites but once you pre-order they tell you there is a delay and hope you dont cancel (clove had it on the 6th when every over site had the 11th).
exspansy tock my money from my debit card, i did not try the paypal option.
tomorrow is the 11th and play.com and exspansy should say in stock but bet they wont and then will delay it again.
as far as dell.co.uk selling it. i was under the assumtion that dell sells all there products from their website and would sell the DVP too like they have been selling the streak. i prefer to buy from play.com but they only listing the 8gb and i wont the 16gb model.
tomorrow i will see if any of them have it but at this rate i may have to look at getting another phone. with the mobile show in early feb there probably be a load of new handsets.
UPDATE: clove and exspansy have delayed it till mid feb. i guess i will have to see if any new handsets get released at the mobile show that takes my fancy, if not it will be arround mid feb by that point anyway.
i reckon they are waiting for the os update which will fix a lot of the current issues (crashes etc).
efjay said:
Surprised you guys are still looking to get this phone considering all the issues and that you can get other devices in the UK that can be unlocked for any carrier.
Click to expand...
Click to collapse
i always get my phone sim free so i can get any handset but the hd7 and omina 7 i have seen and tried and i dont like the designs.
Given what's been happenning to our friends in the US I won't be rushing to get it !
Ganondolf said:
...i reckon they are waiting for the os update which will fix a lot of the current issues (crashes etc).
Click to expand...
Click to collapse
The O/S is rock stable ... either that or Samsung have worked miracles! My Omnia 7 has crashed twice since i purchased it and I got it on release day. (To be fair, the ONLY thing that has crashed on it has been the marketplace app)
Its far more likely that Dell have screwed up the firmware or chip/mobo integration somehow.
Either way, i'm now out of the market for one of these. Sadly, its the only 4"+ device with a keyboard.... who nows.... maybe Feb will cure my problem?
Clove has been told today there will be no stock until 'mid february at the earliest' for 'microsoft issue on mms settings'. Given every other manufacturer has phones in europe with working mms capability, I cannot see how only dell needs an one month worth wp7 fix. Assume they have multiple issues and don't have a clue about when they will be able to fix them all.
Now, I'm not sure who, between me still waiting for this phone and Dell, needs more urgently a reality check.
Ganondolf said:
i always get my phone sim free so i can get any handset but the hd7 and omina 7 i have seen and tried and i dont like the designs.
Click to expand...
Click to collapse
To be fair, once you start using one daily you just see it as a Windows Phone and forget a bit about the design. Sure the DVP has something special but unless you really need a keyboard you can do worse than the HD7 and Omnia 7.
What I will probably miss the most about the DVP is the Gorilla Glass but I'm more than happy with the Omnia 7.
goodbye dell
it has been a nice time waiting for u to fix those issues but i guess enough is enough
crawling back to htc via the 7 pro
I think Expansys and Clove literally just pull these release dates out of thin air (in the same way that Amazon and Play basically invent release dates for some videogames and dvds, etc., even when they haven't been announced yet). They're clearly not in any sort of serious contact with Dell if, only one day before the phones are due to go on sale, they 'find out' that their delivery isn't going to arrive.
I too am going to have to consider the HTC Pro 7 now, much as I don't want to buy another HTC phone. Sigh...
Peew971 said:
To be fair, once you start using one daily you just see it as a Windows Phone and forget a bit about the design. Sure the DVP has something special but unless you really need a keyboard you can do worse than the HD7 and Omnia 7.
What I will probably miss the most about the DVP is the Gorilla Glass but I'm more than happy with the Omnia 7.
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i heard somewhere that the omnia 7 does not gorilla glass but it is not listed. not sure if this is true.
im going to wait till the mobile show in feb and then decide which phone to get.
Monty Burns said:
The O/S is rock stable ... either that or Samsung have worked miracles! My Omnia 7 has crashed twice since i purchased it and I got it on release day. (To be fair, the ONLY thing that has crashed on it has been the marketplace app)
Its far more likely that Dell have screwed up the firmware or chip/mobo integration somehow.
Either way, i'm now out of the market for one of these. Sadly, its the only 4"+ device with a keyboard.... who nows.... maybe Feb will cure my problem?
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i have a feeling that the way dell has set up the dvp is slightly different than how overs have done and as they are very close to microsoft i this microsoft was fix some things that did not work with the way they made the handset.
i could be wrong but seems strange that the release has been put back to mid feb when the os update is to be released.
I'm stil waiting. Mabye its better to solve the problems. Or els the DVP is going to be a new iphone . But what about the OS update how as Microshoft annouced for april? New languages? Like dutch. We wil see
http://pocketnow.com/windows-phone/dell-venue-pro-delayed-in-the-uk-again-due-to-mms
Delayed again till mid-February, what a joke.
I am also waiting for this to happen so Dell can finally feel comfortable in providing an unlock code.
I order my unactivated AT&T 8GB model and its been delayed twice already, and no one at dell is helpful, they just try to get me off the phone and don't have any actual reason besides saying its delayed, and then in one spot it says "in production" and in another spot it says "in pre production" I ordered it on 8/28 with next day delivery?! and now its saying shipping date for the phone is 9/21 when you try to make a new order, so I'm wondering how I could even have mine before that even though it says delivery date: 9/13 (updated) from the 9/4 it was originally.
I also kept asking them if maybe the delay was from a mango software update but the non English speaking reps didn't even know what that was and had no idea. Do we have any solid evidence that maybe this is the case and this is why its taking so long?
Welcome to perils of purchasing a DVP. Guess Dell hasn't improved much since its launch.
evilp8ntballer7 said:
I order my unactivated AT&T 8GB model and its been delayed twice already, and no one at dell is helpful, they just try to get me off the phone and don't have any actual reason besides saying its delayed, and then in one spot it says "in production" and in another spot it says "in pre production" I ordered it on 8/28 with next day delivery?! and now its saying shipping date for the phone is 9/21 when you try to make a new order, so I'm wondering how I could even have mine before that even though it says delivery date: 9/13 (updated) from the 9/4 it was originally.
I also kept asking them if maybe the delay was from a mango software update but the non English speaking reps didn't even know what that was and had no idea. Do we have any solid evidence that maybe this is the case and this is why its taking so long?
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I had mine delayed for a month right before the new firmware came out...
Shoot2ill said:
Welcome to perils of purchasing a DVP. Guess Dell hasn't improved much since its launch.
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Indeed. Same thing when I bought my DVP too - delayed twice with no explanation. Although everyone was quite polite, trying to get progress information out of Dell was like trying to get blood out of a stone
Took over a month to arrive...
Part of the problem is that no one wants to help, they swear it will be shipped on a certain date and it isnt, and I have not spoke with one AMERAICAN person on the phone and its annoying, I tell them to speak clearly but they do not, seriously dell has the worst tech support or phone reps ever. Half of them only know how to do 1 thing and 1 thing only, I bet half of them at "Dell Mobility" support havent even seen the phone and dont even know what OS it runs unless its somehow in the order.
I got mine next day I was actually surprised.
That's weird. I ordered mine on Sunday, and it's being delivered tomorrow. Mine is T-Mobile, though. I dunno if that matters.
Sent from my PC36100 using XDA App
it does say tmobile verisons are shipping sooner but I dont see why any version should be delayed this long. I feel naked with only 1 phone right now :/
It is my understanding that phones may see delayed ship dates due to Mango being installed on them. I believe that Dell may be one of the first to supply Mango to existing hardware.
thats what I heard and thought but everytime I ask a dell rep either via an online chat or over the phone they have no idea what that means
I have 5 ATT ones that keep getting pushed back. They were ordered one at a time over a month.. but it looks like they are all coming on the 29th now.. hopefully.
Got a few t-mobile ones in that timeframe and they came in pretty fast.
oddly all the ATT phones showed up today. So much for dell holding them to put Mango on
hmmm... well mine still hasn't shipped, even a rep on twitter said she was gonna try to expedite it, but no change in order status, one place it says in production and the other says in pre production. But also the weird thing is, one their website all they have are unlocked versions now with att or tmobile bands. The Tmobile specific or ATT specific versions no longer exsist so I wonder whats gonna happen to mine that was att specific just unactivated full retail.
It's my understanding that the reason for the delay is due to DVP being shipped with Mango installed and since MS hasn't officially released Mango update yet, they are waiting so that it would coincide with the release date. Then again, it may all be just speculations.
Ya well no one seems to know 100% and now my order has yet again been delayed to the 16th, this is the 4th delay. Dell support is garbage I want everyone to know and avoid them don't give them any more business!
I ordered a replacement under warranty on the 2nd and they told they were backordred to the 16th and to call back then to have it actually shipped out. I'm thinking they are basically holding everything back for Mango, at least on the AT&T side.
That makes sense. Means you'll get the Mango firmware without having to wait for AT&T's notoriously-slow 'testing' process.
Wondering if Dell are not explaining the delays because they have a non-disclosure agreement with Microsoft about the Mango release date. Otherwise, you would think they would publicly announce that phones were being held back to a specific date for Mango.
well more and more things keep saying that mango will be this week but I'm so frustrated that my phones been delayed for pretty much weeks now, I don't want to keep waiting, I know its a good update but I can do it myself.
I'm not sure how relevant my experience is to this topic, but I did place an order today for a subsidized DVP through Dell moblity's phone line. I got a English as his first language rep who seemed pretty knowledgeable. First I wanted to know if the DVP was still being subsidized through AT&T since it was no longer showing online, he confirmed that it was still $0.99 with contract for AT&T and T-mobile. I then asked if there would be any delay on the shipping (siting that I read some folks online were having an issue). He explained that there was a firmware update(not mango) that both carriers needed to approve and AT&T took longer to approve it than t-mobile.
Needless to say, my order has been placed as of 1PM eastern 9/12 and the estimated arrival time is 9/15, hopefully just in time for Mango *fingerscrossed*.
I just tried to place an order for an 8 GB model and the rep advised me due to backorders, it wouldn't ship for approx. 10 days. I chose to back out since I have an order for a 32 GB that keeps getting delayed (but I'd rather wait for) that is currently slated to ship around the same time as this one would have been delayed.