Database Users

Volume keys beneath the cover falling apart

I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?

cytokine said:
I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
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I'm also having the same problem. I been using my HD for around 7 months though. The volume down cover cracked and after awhile, the whole cover fell off. I wonder if this is a defect and will be covered by the warranty.
It's strange, but I find the button feels better without the cover. You get a sort of click when you press on it without the cover.

mine did the same after a week, Still works fine though!

Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.

Did anyone find out if this is warranty repairable? My volume down button came off after 4 months. I'm just concerned about the resale value!
I pay for Orange Care, so I think I can pay £15 for a replacement, but don't see why I should!

I´ve same issue with volume up button but also still working because there are some parts of it still there.
Don´t know if warranty is covering but I wanna know!

Guru Meditation said:
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
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i second that.
my buttons rubber got demolished by using a fingernail for getting into the bootloader ...

My internal down volume button is also gone leaving the round brass contact exposed. Still works but yes horrible that it has happened.

Did any of you guys try warranty repair through HTC? The cover under mine has also cracked, which for me means it doesn't have that clunk positive feel and I'm just wondering what the process will be.
Thanks,
Jon

Same issue..
I never expected such an expensive HTC phone to have such basic build quality issues ..
Have placed a complaint with HTC support, trust they would be able to help.
Thanks...

ditto..
mine has also fallen off on the vol down button, no problem as it still works, but like it mentioned, would be worth checking out if its reparable under the warranty before it expires (do we get 1 year faulty parts?)

Well I phoned HTC today and their initial argument that if the button is broken due to usage then the warranty is not valid - Eh? I can't see how that's any kind of defence. Looks like they're trying to bypass the devices having to be of merchantable quality and/or fit for purpose.
They also had not heard of any other volume buttons breaking - whether that's true or not who knows.
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.

Feedback
jontelfer said:
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
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Any news from HTC? The rubber on my volume up buttons has broken away. This looks like a design fault on behalf of HTC... We should get together to let them know they've got a problem...

My VolUp button also is failing but - the internal(the one under the back cover) is kinda soft and it has its middle pushed in... now my VolUp button is hard to press cuz the outer button (the plastic with back cover) pushed the internal in a bit!!! Since I listen to musid a lot with my Touch HD its a pain to always push the VolUp button!! glad that you have the onscreen buttons!!
oh and about the construction : my HD fell out of my hands today from about a meter high - landed on the floor which was full with little pieces of sand, and slided a bit!! now I have some nice little holes on the front cover on the right top (opposite to the Vol buttons) !! glad that my screen had a screen protector , otherwise my screen would be just f***ed up!! (when I picked up the phone the whole screen was with little pieces of sand - like sandpaper-- I just wiped them of plugged my headphones back in, and everything worked like it did before the fall)

I have the exact same problem. The plastic / rubber on my volume down key has disappeared leaving the microswitch exposed and the volume down not feeling as good. It still works though.

Well my initial call with HTC was very negative - saying that if it's damaged due to use then I'll have to pay. I sent it off to be assessed anyway, good news was that they sent it back repaired by return post. Couldn't have been more pleased.
Well worth sending off.
Jon

Both my Up & Down Volume Plastic is gone the Up Still Works but the Down the Little Brass thingie fell off :-( HTC wants $300 to fix!
what should i do?

Me too......
Just when I was about to sell my HD, (a new LEO is on its way) my down volume key began to fail. Exactly the same peeling off the internal microswitch.
Where did you get yours repaired?
Mine was bought free.(Spain)
Regards.
:-(

If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.

tacginc said:
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
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IMHO this reference shows an HD part not related to the volume keys.
Not to mention the price......
Regards.

My surround died last night

Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!

Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.

kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
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in texas theres a lemon law but i dont know if you have one

The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.

Was it plugged in when it died?
Sent from my Desire HD using XDA App

The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.

I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.

vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
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They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!

Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\

The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.

My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.

Awesome! I was under the impression it was just 90 days.

Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!

Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/

RMA Support Group

I figured with all the RMAing going on with the docks and what not we needed a support group . So I'll start it off
Hi my name is Dan and I had to RMA my transformer and dock....and I feel lost without it. I held out for almost a week after getting my my RMA before shipping it out but finally did it today. I know I'll get it back but I'm still sad. All I can hope is the service center will take good care of it while there.

Back to back RMAs
I sent mine in (a B40) on the 14th due to it not restarting with the power button, only by plugging it in. I also couldn't shut it off with the power button. Since I was sending it in I also mention the dust under the screen. I overnighted it. They got it and sent it out on the 20th via FedEx ground. Got it the next day (I'm close to the repair shop in Texas).
It came back while I was out on a business trip, so I wasn't able to power it up until Monday afternoon. The RMA sheet said they replaced a daughter board and the LCD due to a dead pixel. No creaking and no gap between the screen and the black plastic lip. Before I could see the power switch contacts through the gap.
Anyway, fired it up and couldn't connect to the home network. Then I realized that it wasn't showing any of the networks around me, even though the WiFi said "scanning." Spent 36 minutes on the phone and it is now on its way back to the RMA facility. Figure I will get it back sometime next week.
Not really happy about it all. It did come back with 8.4.4.11 loaded. Don't remember what the WiFi driver was.

I just got my RMA number after calling support. They were really quick and nice about it especially since I had already trashed the sticker with the serial number on it (why are these important numbers on a sticker and not etched in is beyond me). I'll be sending it off tomorrow. They told me I only had to send in the dock and not the tablet too so it won't be so bad.

Sent dock only. I did not believe them about having to send both.

sent my tablet off on the 21st due to the power button being incredibly hard to press. Originally I barely had to touch it to power on the tablet, but overtime it became harder and longer on each press for the tablet to turn on and eventually I had to press down hard on it with a tool in order to turn it on or off, and thats when I decided to RMA it. Asus Support told me it was likely a defect, and Its still in the repair process as of this morning, so hopefully I'll get it back soon as I'm having to resort to my laptop. The tablet made everything easier.

Phone won't turn on. Flashes black when pressing power button.

I bought this phone, used, earlier this week. It was on the official GB update. So I downgraded to 2.2 and did the whole permroot and s-off procedure and loaded MIUI on it, which has been splendid the past few days.
But now the phone won't turn on. I replaced the beat screen protector with a new one from ebay, stealth shieldz from Prestige Solutions. It is a liquid solution screen protector. Anyway, I always turned my phones off prior to installation, keeping the battery in. I have never had a problem. But now with my MT4G, it won't turn on. It did turn on by accident and I pulled the battery out until I was finished with installation. Now it won't turn on.
I've read of bad emm (or whatever it is) chips. I read multiple solutions before posting. But what makes mine a different case is that the phone flashes black everytime I push the power button, or when I plug in the charger, sometimes staying black until I pull it out. I don't see any orange leds that indicate the phone may be bricked. Though, at this point, this case seems worse.
Any idea what the issue may be?
http://www.youtube.com/watch?v=L4RzxshjabM

Sounds bricked to me. Call HTC and possibly get a replacement for the bad eMMC chip.

It's funny. I went to the tmo store and they told me it was water damaged, using another battery. Plus, they said the water damage indicator on the phone was peeled off. So I go home and file an insurance claim. I now am expecting the refurbished replacement tomorrow.
Tell me why after I make the claim, like right after, the phone starts working? I don't regret making the claim because $130 for factory refurbished beats $180 and up for unknown Craigslist. And this phone is still water damaged and can die at any given moment. Already turned off once.

I am having a similar issue after a 2 foot drop of the phone. No physical damage on the outside but not sure about the internals. is there a way to start troubleshooting this issue and seeing what i can do to repair? I am so lost right now since this is the first major issue I have had iwth this phone. Since I can not get a screen and the boot into recovery via volume down and power is not working I am not sure what ican do.

It is most likely bricked. same thing happened to my girls. She dropped it and bricked..mine just bricked last week out of nowhere to....got replacement now....both had bad hips...new ones has good chip but bad screen
Sent from my HTC Glacier using XDA App

Wiggly unresponsive home buttons

I came across a bunch of threads and videos on YouTube of people saying that their home button is loose, wiggly, and sometimes unresponsive. (as in my case)
My s6 has an issue where it didn't respond to normal pressing on the left side of the button, and since I'm left handed caused a lot of miss clicks for me.
I went to samsung today and they've sent it to the technicians, hopefully I'll get a replacement.
Here's an example from youtube of someone who has an issue on both sides of the button. (only responds in the middle)
https://www.youtube.com/watch?v=R5IIAIl0Dfw
Since this is a manufacturer problem, I think Samsung should recognize this issue and replace units that have that issue.

Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.

Apoxx said:
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
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Mine is on the left side only as well, I'm not sure how the 14 days return policy apply to electronic devices in my country, I didn't even notice the problem at first, now that period has passed anyway so I gave it to Samsung under their warranty, hopefully they'll either fix it or replace the device and won't just claim it's not a real issue or something, it's a premium device that I paid a lot for, there shouldn't be issues like this with a premium phone.

They hand out refurbs under warranty. I would've kept it for something that minor.

I wonder if that's an issue that can be repaired though, like replacing the button or something. (using the manufacturer warranty of course)

Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.

Roman5 said:
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
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My first S6 had the exact same problem. I got a replacement with a fully functional home key. Too bad a third of the screen had a really bad case of pink tint. Getting a replacement tomorrow. I wonder what will be wrong with that one...
I am getting a bit fed up with the inconsistent build quality of these phones.

This has ALWAYS been the case with the Galaxy series of phones.
I had 7 replacement S4s, YES 7!!! Because each replacement I got had a fault be it pink tint, green tint, banding on the screen, wobbly power buttons, wobbly home button etc
I finally gave up on my 7th handset and made do with a defective power button as it had a near perfect screen.
So basically, I would rather a wonky home button than half a screen that's pink.
Think twice about sending in for replacement.
My S6 has very unresponsive capacitive buttons, the back button especially doesn't register i've touched it 25% of the time.
But, the screen is good, so I'm living with it.

Oliv3 said:
They hand out refurbs under warranty. I would've kept it for something that minor.
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Refurbished phones like Apple does? So if i send my phone that has a little scratch on the frame i'll get one without it? Because i have the wiggly home button that doesnt respond to clicks on the sides, but i didnt want to send it to repair and be without phone for a couple of weeks, but getting rid of the scratched frame would make me send it.

They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.

Dunams said:
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
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Probs they send out refurbished products in the US only, you know to be on the same level of Apple. I think i'll wait then, the problem doesnt bother me that much.