Hello, I tried searching but came up with nothing... I suddenly lost all loudspeaker sounds. It just stopped working. I can feel vibrations when there is a call coming (but no sound), I can hear the caller through the speaker but not when the speakerphone is on. They can hear me well. I cannot hear music played (unless it is through the headphones).
I did not instal anything or did drop the phone. Does it have to be hardware? Should I first try something else before I take the device apart?
what rom/ radio rom are you running on your device?
did the sound stop while using it or was it something you suddenly realized and you couldn't recall the exact moment, you last heard a sound. because in that case, there might have been a slight software change, you didn't notice.
are you sure, the headphone socket is clean? if something shortens the socket, it might disable the speaker without being displayed as a connected headphone.
have you tried the usual (soft reset, battery in/out, volume changes, different mediaplayers, incoming/outgoing calls)?
do you have any sound related software installed, like call recorders or the magictweaks package or did you manipulate sound related registry values, with hdtweak or similar apps?
there are dozens of possibilities that could suddenly stop the sound from working, one of which might be a hardware issue. however, my money is on a completely random reason in combination with an older radio, and by upgrading the radio and/or hard resetting it will go away
Thanks for your input. I do have a lot of tweaking software installed but it all was tweaked about 2 years ago and never touched since then. The ROM is Topix 3.1.2 WWE.
With regards to the headphone socket, I haven't used it for months. But now, just for testing, I have put and took out the headphone jack about zilion times to check if it is OK. I think, whatever would be stuck in there would loosen out but I cannot be sure of that.
"The usual" that you mentioned have all been tried, the only thing I did not do was a hard reset.
And the speakerphone stopped working with 'NoData' turned on, so it couldn't auto-update on it's own. I just realized that it is not ringing and then started tracing the problem.
I would really like to avoid hard reseting and/or upgrading ROM... I have the device configured exactly to suit my needs and I am very picky in this subject (lots of apps working together in harmony). But I may have no choice.... Is there a way of upgrading and then restoring all the software that is on the device now back on it? Will the Sprite backup do the trick with an upgraded ROM installed or will it all clash?
you don't need to upgrade the OS rom itself, only the radio. that's why i wrote "upgrading the radio and/or hard reset", because it includes 3 options:
1. just a hard reset might resolve the problem, if it is a pure software issue
2. a radio update might fix the sound, because the radio handles everything, windows mobile needs to address the hardware (sound, camera, wireless communications...). however, performing a radio update without hard reset might screw up wi-fi connections and bluetooth partnerships, that you might have set up and if your sound works again and your bluetooth and wi-fi wont, it does not really improve your situation.
3. therefor, performing a radio update, followed by a hard reset might be your best option.
i can understand, that a hard reset for some people, is something, you'd only wanna do, if there is absolutely no other options, because setting up the device again can take a lot of time, however, using a program like sprite/spb/resco backup usually creates full backups, that save too much unwanted information, so probably, after a full backup/restore, your problem will return as well. but you can give it a try:
create a full backup, perform a hard reset, test the sound (call yourself, play an mp3 file), then restore your full backup and see, whether the sound still works. however, you should also backup your pimdata in a pimbackup or through outlook or myphone, in case the backup does not work properly.
Thanks again. My Radio is 1.17.25.09, which is pretty fresh.
I could still backup, hard reset and check if the sound appeared. If not, I can reflash my Topix ROM and take the device apart. Or upgrade to one of the new ROMs and then take it apart
Related
From time to time I have a problem where all my audio plays at 2x speed (or something faster than normal.) It starts happening with no "apparent" cause. It applies to all sounds, so my ringtones will go faster, the voice command voice is faster, and MP3's as well. It happens without any over clocking, or with over clocking for that matter.
It goes away after a soft reset but is still quit annoying. Anyone else have this issue, or better yet, a fix for this issue?
Thanx; Lew
thats happend to me once or twice, however..i dont soft reset...i just stop all running programs and its fine
Thanx for the reply. That don't seam to fix it for me. hmmm...
Same problem Here????? :roll:
I have the same problem when playing files off the storage card. So far, only thing that fixes it is a soft reset. Closing all open app's didn't do it for me.
I'm noticing the same problem as well, although I wouldn't say it plays TWICE as fast. To my musician's ear, it's more in the range of a whole step, which is common when 44.1KHz files are played back at 48KHz. Maybe there's a connection? I'd love to find out what's causing this.
As with others, the only thing for me that cures it is a soft reset. This is annoying, because it screws up the pitches of DTMF.
- Justin
Same here. You'd think that with such a high tech device and for the price, you'd get a device that at least played music correctly.
Is that too much to ask? I was going to ditch my iPod video and Nano and use my 8125 as my mp3 player but not with this annoying glitch.
You'd even expect the default ringtone to ring at the correct speed!
But NOOOO!
A.
mine did this to only thinkg i did was applied some tweaks using tweaks2k
not sure if that was what did it or not
Check to see if your ringtones are on the miniSD verses the phone in the rings directory. It did that on mine and then I erased the ring out of the SD card and put it in the windows/rings directory and then it didn't do that anymore. Try and see. It fixed it for me.
Mine are in those folders and it still does it. I have done registry tweaks and it does it. My friend has done nothing except install Agile 5.0 and his does it too, it has to be caused by using your own homemade ringtones.
Nope. I use a stock ring tone (Old Phone) and it still does it.
In a word I can tell you what causes this: BUG.
I figured out how to make mine play the sounds at normal speed. I just connect the stereo headset and disconnect.
Let me know if it works for you guys.
try this
http://forum.xda-developers.com/viewtopic.php?t=46000&highlight=sound+fix
Has anybody tried the solution in the link provided by Nice Pants? I am hesitant to make a registry tweak that nobody seems to know too much about.
- J
I tried this registry fix and it didn't work. I believe the registry fix is used when your audio isn't working at all, not for this speed issue. I'm experiencing this speed issue as well. It's pretty annoying. Connecting and disconnecting the stereo headset solves the problem, but only temporarily.
You're right, I edited the registry using my directions, and after a soft reset my sound speed was back to normal, I came to realize after the same problem occured again, that it was actually the soft reset that was fixing it. I've only had this happen twice, and unfortunately I haven't been paying attention to what I was doing before it happened.
I currently have the summiter custom 2.17 ROM installed and I never had this problem with the stock cingular ROM. So... it's annoying, but I don't know if I have the patience to look through the registry for the fix, when this will probably be fixed by the "official" cingular ROM whenever it's released.
This is just another one of those issues that we as early adopters will probably have to live with (like the stupid battery icon, and no vibrate on push email).
I'll keep looking though, and if I eventually come up with a fix I will definitely post it here.
I am having this problem as well and posted a comment on Cingular's forum. This problem happened often on the stock ROM, but then seemed to go away when I upgraded to the 2.17 ROM. However, it has returned! It seems to happen randomly every day or two.
Initially (when I was using the stock ROM), I called Cingular's tech support and they forwarded me to HTC's tech support. The HTC guy was sort of rude and initially accused me of overclocking, which I hadn't done! He told me to soft-reset the device, which of course worked, then that was that. Incidently, I have tried overclocking since then and it does not affect audio playback speed. How about them apples? I am not overclocking anymore. I only did it as an experiment.
Also, this is my second device (I traded the first one in because of this issue). And based on the number of people that run into this, I believe the problem is fairly wide-spread, just most people don't pay as much attention to the audio as we do or perhaps reset their devices more often.
I wonder if a workaround can be created to exploit the solution of plugging and unplugging the headphones? Could somebody write an app that emulates the headphones being plugged in and unplugged? Or can somebody trap whatever messages the OS is sending around during that process and figure out which one "resets" the audio speed?
This is strange. I'm half wondering if it's a design flaw...
I hope this thread stays alive and somebody comes up with something. It is frustrating, despite being a "small" issue...
Personally I always have my headset in my pocket and just connect and disconnect, but I'd love to see this problem fixed. I have noticed on my device that the sound speeds up when EDGE disconnects and reconnects because I loose signal while using Agile. Does anyone have this problem and is not using Agile Messenger??
I don't even subscribe to EDGE services, I just use mine for the phone, text messaging, and wifi. And I notice that it started doing it about a week ago, in which i did a HARD reset. It of course went away, and i was thinking it might be some of the Tmobile addons in the extrom. but it seems that cingular is having same issue. I havent even bothered to call t-mobile because all im going to get is a rep who doesnt know anything. its not like they can write rom patches. I notice it came back the other day and i soft reset and it goes away. I want to let you know i've had this issue with a computer before. Someone a long time ago wrote an AC 97 sound driver for BeOS that i used on an old emachines. There was a bug in the driver that made audio play back 10% faster. It was completely software related so maybe someone in the board here who knows about the registry and drivers for this device could find a way to patch the bug.
New sprint rom?? http://forum.ppcgeeks.com/showthread.php?t=10293&page=3
http://download.america.htc.com/RUU_...PL106_Ship.exe
It's been confirmed. That is the new official ROM for Sprint. It fixes the Bluetooth issues among others. No Rev. A or GPS of course, but that was expected.
question is, is this really "better" than the alltel rom that has been available for a long time already over at PPCgeeks...
The alltel rom fixed the BT and alarm problem as well. I'm excited to see that Sprint finally caught up, but I'm wondering if this is better than the setup I currently have.
Well I for one am happy and upset.. I would like to see REV A , as I need the faster upload speeds for sending big files from my 4gb micro sd.
I havent tried the Alltel rom, but the new sprint rom fixes the keyboard lag + wm6 responsiveness problems.
After reading all of the threads over at PPCGeeks, it seems like there are some mixed results on the ROM (to be expected I guess, you can't appease everyone.)
-Most are reporting the BT fix worked correctly.
-I didn't see anyone say that the Alarm fix didn't work
-People are reporting that the OS seems a little faster and better at managing memory, such as reclaiming more when you close an app, etc.
-The radio version on the Sprint ROM is 1.47, compared to 1.40 of the Alltel, some were reporting better reception between this one and the stock rom (1.32 I believe)
-the most widely spread issue I saw was that some users were having issues with their dpad not working. At first, someone pinned it down to sprinttv, as it worked after they removed it, but then others said that the problem returned.
-YMMV, but some reported that when they skipped the sprint customization of the rom (when it starts initially, after the 3 second delay where you can soft reset) it caused issues on their phone. One person said that a workaround for this was to let it install EVERYTHING initially, and then do a hard reset and skip the customization process. It makes sense that if it were something with the EXTRom that it might put something in there that you needed, but again, not sure on this one.
-I can't believe how many people were stuck on the idea that they would be able to use Sprite Backup or SPB Backup to restore all of their stuff. Let me say this again, because I don't think it can be said enough. Unless you are just restoring folders such as your documents or something non-system related, you CANNOT use these programs. You WILL overwrite the new files with the old ones, causing a boatload of issues, if it even works at all. So don't do it, or you will cause yourself some headaches. Activesync remembers the apps you have installed, so just sync afterwards and click the boxes. For your other stuff such as contacts, back those up with a contact backup app or sync with outlook if you've got it.
just my two cents.
kmartburrito said:
After reading all of the threads over at PPCGeeks, it seems like there are some mixed results on the ROM (to be expected I guess, you can't appease everyone.)
-Most are reporting the BT fix worked correctly.
-I didn't see anyone say that the Alarm fix didn't work
-People are reporting that the OS seems a little faster and better at managing memory, such as reclaiming more when you close an app, etc.
-The radio version on the Sprint ROM is 1.47, compared to 1.40 of the Alltel, some were reporting better reception between this one and the stock rom (1.32 I believe)
-the most widely spread issue I saw was that some users were having issues with their dpad not working. At first, someone pinned it down to sprinttv, as it worked after they removed it, but then others said that the problem returned.
-YMMV, but some reported that when they skipped the sprint customization of the rom (when it starts initially, after the 3 second delay where you can soft reset) it caused issues on their phone. One person said that a workaround for this was to let it install EVERYTHING initially, and then do a hard reset and skip the customization process. It makes sense that if it were something with the EXTRom that it might put something in there that you needed, but again, not sure on this one.
-I can't believe how many people were stuck on the idea that they would be able to use Sprite Backup or SPB Backup to restore all of their stuff. Let me say this again, because I don't think it can be said enough. Unless you are just restoring folders such as your documents or something non-system related, you CANNOT use these programs. You WILL overwrite the new files with the old ones, causing a boatload of issues, if it even works at all. So don't do it, or you will cause yourself some headaches. Activesync remembers the apps you have installed, so just sync afterwards and click the boxes. For your other stuff such as contacts, back those up with a contact backup app or sync with outlook if you've got it.
just my two cents.
Click to expand...
Click to collapse
i took the plunge yesterday, i skipped out on all the sprint customization and everything turned out ok....haven't tested bluetooth yet but everything you said seems to be on point...
kmartburrito said:
-YMMV, but some reported that when they skipped the sprint customization of the rom (when it starts initially, after the 3 second delay where you can soft reset) it caused issues on their phone. One person said that a workaround for this was to let it install EVERYTHING initially, and then do a hard reset and skip the customization process. It makes sense that if it were something with the EXTRom that it might put something in there that you needed, but again, not sure on this one.
Click to expand...
Click to collapse
Just to clarify this is part. A hard reset will completely erase any carrier customizations there is absolutely no reason for installing extrom, hard resetting then skipping. Just start out with the hard reset, skip customizations and you'll be good to go.
Although there are still the other bugs with the update =)
Just installed it a while ago, skipped the sprint customizations, everything seems to be running good and actually noticeably quicker than before. New startup screen is cool too, no problems thus far =)
do yourself a favor and wait for the next rom. If you didn't already experiance it, your device will lock up and go to sleep requiring a soft reset...very unusable. and BT will turn off after a few minutes randomly.
load the colonel's rom on, it's much better imho
Seems to only happen to some people though. I have had my phone on pretty much straight since the rom update.
there seems to be a major bluetooth issue where the BT just shuts off periodically.. Not sure how,but they found a way to make bluetooth even worse!
I can't carry on a conversation without BT shutting off on me.. (or use the gps without it shutting off/etc..)
-mark
I haven't updated yet, plan to over the weekend, but I would suggest anyone having problems to stop and consider their setup first...
1. What programs are installed that could cause problems?
2. What registry hacks have been done that may cause problems?
3. What configuration settings might need reset that may cause problems?
For example, after a hard reset, Enhanced Network over USB is enabled by default, and this often causes Active Sync to have issues. Likewise, power management tweaks will have reverted to defaults and you may like a more finely tuned setup.
As for memory leaks being better/worse, you may have programs installed that are out of date/buggy.
I realize it's easier to jump on the "this sucks" bandwagon, but it doesn't help you or other users with legitimate problems when no consideration is given to what is causing a given problem.
These situations are precisely why the instructions tell you that EVERYTHING will be erased. This is a good thing since it forces you to clean house, but it also means you have to pay attention to those things you often neglect or may have changed ages ago and forgotten.
Finally, if all else fails, try the ROM update again. Sometimes things go wrong.
Sorry if this seems like a rant, I just want people having issues to place blame where it truly belongs. After considering these matters, if you still have problems, definitely let HTC and the rest of us know.
Best Regards,
Aaron
GoodThings2Life said:
I haven't updated yet, plan to over the weekend, but I would suggest anyone having problems to stop and consider their setup first...
1. What programs are installed that could cause problems?
2. What registry hacks have been done that may cause problems?
3. What configuration settings might need reset that may cause problems?
For example, after a hard reset, Enhanced Network over USB is enabled by default, and this often causes Active Sync to have issues. Likewise, power management tweaks will have reverted to defaults and you may like a more finely tuned setup.
As for memory leaks being better/worse, you may have programs installed that are out of date/buggy.
I realize it's easier to jump on the "this sucks" bandwagon, but it doesn't help you or other users with legitimate problems when no consideration is given to what is causing a given problem.
These situations are precisely why the instructions tell you that EVERYTHING will be erased. This is a good thing since it forces you to clean house, but it also means you have to pay attention to those things you often neglect or may have changed ages ago and forgotten.
Finally, if all else fails, try the ROM update again. Sometimes things go wrong.
Sorry if this seems like a rant, I just want people having issues to place blame where it truly belongs. After considering these matters, if you still have problems, definitely let HTC and the rest of us know.
Best Regards,
Aaron
Click to expand...
Click to collapse
My experience is as simple and "vanilla" as it gets:
-Loaded new ROM
-Hard reset
-Stopped customizations
-Installed NO apps, did not turn on BT, made no calls, did nothing else
-3 DSODs in 4 hours
-Did a second flash (from a second computer with a freshly downloaded ROM)
-Hard reset
-Allowed customizations to run
-Again no apps, BT or calls
-DSOD within an hour
wsparvis said:
My experience is as simple and "vanilla" as it gets:
-Loaded new ROM
-Hard reset
-Stopped customizations
-Installed NO apps, did not turn on BT, made no calls, did nothing else
-3 DSODs in 4 hours
-Did a second flash (from a second computer with a freshly downloaded ROM)
-Hard reset
-Allowed customizations to run
-Again no apps, BT or calls
-DSOD within an hour
Click to expand...
Click to collapse
Sounds atypical to me, given that most users are updating without issue and experiencing better results. I have no reason to doubt your experience though... it sounds like you have faulty hardware, but here's a download link to the previous firmware if you're interested in trying it out first:
http://www.htcamerica.net/support/mogul/software-downloads.html
No, "most" users are not experiencing better results. I've been using this ROM with poor results, as have many others. Read this thread for many sad tales of woe:
http://forum.ppcgeeks.com/showthread.php?t=10302
Basically, the new ROM does fix a bunch of things, but breaks others, so I would not recommend installing this ROM.
1) Locks up when changing from Sprint to roaming. You can test this by manually switching from Sprint to roaming and back a few times, you WILL get a phone lockup.
2) BT turns off randomly for many users.
3) Turn on BT, let unit sit for a few minutes until it goes to sleep, turn unit back on, dpad no longer works. I have seen this myself many times.
Don't install this update --- use the Alltel ROM or wait for another update.
GoodThings2Life said:
Sounds atypical to me, given that most users are updating without issue and experiencing better results. I have no reason to doubt your experience though... it sounds like you have faulty hardware, but here's a download link to the previous firmware if you're interested in trying it out first:
http://www.htcamerica.net/support/mogul/software-downloads.html
Click to expand...
Click to collapse
1) You're incorrect in stating that most users have no problems, etc. Some do, some don't. Read the posts at ppcgeeks, pdaphonehome, BAW, hofo. I am not at all alone in having problems.
2) I downgraded 2 days ago, and my Mogul runs fine again - just exactly like it did for the 1st 3 months I had it. It's not my hardware! It's a bad ROM release.
Not everyone uses the phone in the same way at all. So of course some people will not see the same problems that others do.
If you never use Bluetooth and never roam, then this ROM will work for you. Otherwise, it will cause problems. For me, Bluetooth works much better in 2.09, and I rarely if ever see lockups as I have with 2.16. So, I'm going with 2.09 for now. The alarm problem IS fixed in 2.16 but I never use alarms on my phone so it's not an issue for me. Freezes when roaming ARE a problem.
cbunting said:
do yourself a favor and wait for the next rom. If you didn't already experiance it, your device will lock up and go to sleep requiring a soft reset...very unusable. and BT will turn off after a few minutes randomly.
load the colonel's rom on, it's much better imho
Click to expand...
Click to collapse
is colonels rom built on the alltel core rom? if so it may be our best bet as of now.
I am running the stock ROM from Sprint (WM 6.1). To my knowledge I do not have anything really wacky installed...and have not installed any new programs...but the following problem has developed...
Periodically my sound will jsut stop working. If I turn the phone off and back on, the sound seems to come back (by phone I mean the screen using the power button on a short press -- not actually causing the phone to power off). Sometimes that works and sometimes if doesn;t the first time...
Sometimes the sound will simply come back on it's own.
I have not done a hard reset yet, becuase I do not want to spend another three hours rebuilding my phone....
Any ideas?
Try installing a new radio. Some radios don't work well with ROMs, therefore giving intermittent sound.
(Also, for the sake of making a hard reset easier, use Sashimi to preload your cabs )
First, as a side note, if you spend 3 hours rebuilding your phone, sounds like you don't backup, I highly suggest doing that.
Anyways, there could be a number of reason why the sound is out. Since you say you hve installed nothing, I would guess a hardware issue. I would go pickup a new device.
TheChampJT said:
First, as a side note, if you spend 3 hours rebuilding your phone, sounds like you don't backup, I highly suggest doing that.
Anyways, there could be a number of reason why the sound is out. Since you say you hve installed nothing, I would guess a hardware issue. I would go pickup a new device.
Click to expand...
Click to collapse
I have backups....I back up several times a week...but since I do not know what is causing my problem...will restoring the backup help...
I did not say I did not install anything ... I said I did not think I installed anything wacky...and have not installed any new programs for a while...
Hopefully by restoring, it will work properly, then you can narrow down the problem.
Hi
I have a problem with my sound and am not sure when or how this occurred. I have no sound at all, not in alarms, not in incoming calls, not in notifications or anywhere. I had the CaynogenMod 7.0.3. I now flashed the CM 7.1.0RC0.
I am not sure how to solve this. Please help.
Is this Hardware or Software related?
try to wipe everything and do a clean install of latest version...
tw1st3d83 said:
try to wipe everything and do a clean install of latest version...
Click to expand...
Click to collapse
I did do a reset. I Formatted the system, Formatted data and did a factory reset and also did a wipe cache.
The problem still remained.
What is the possibility that when I flash the stock rom that my sound will work again? How long is the warranty on this device?
You broke the warranty by rooting. You can unroot your phone but i don't know if that brings back your warranty.
Technically I don’t think that you ever can get a warranty back if you have breached the warranty rules. I also believe that they won’t be able to see that the phone has been rooted if you unroot and flash the stock rom shipped with your phone but I’m not sure. Anyway it’s worth a try if rolling back to stock rom don’t solves the problem, which I’m pretty sure won’t.
i had that problem too, twice, after bumping my phone on the floor. i got it working again but im not sure what solved it. i tried shutting it down and on several times, also removed the back and touching the speaker cover as well as giving it softer bumps again
Thanks for the replies guys. Today my phone decided to "speak" again. This is very weird.
This morning the sound didn't work and 6.5 hours later it worked.
The sound is working in a way. It seems to go to full volume, but in truth I will guess it at about 3/4 of the actual full volume. The lower volume is very soft, with lower than 1/2 the volume is hardly hear able and this is in a quiet environment.
Can't complain, the sound is working at least and can hear incoming phones. Upgrading December so I will sell the Tattoo then.
So, i was having some issues with the earphone i had bought recently, but having a few problems with the same brand sometimes earlier (microsoft really put up a really interesting choice with the low price and really good bass and sound quality for its pricing, but damn, those things had caused me two replacements in earlier models) i was considering taking it to the warranty and getting a new one, fine.
Then i got the moto earphone (had never used it, was in that plastic thingy yet) to get me through the day and i put the ms one in the bag, but when i started walking, the same problems appeared. The volume would get lower, sound getting distorted, and the song started to cut to the point it would recognize as if the headphone has been unplugged and i have to start the music again. i'm no expert but i think we've got some issues here son
I went to master google in search for answers and i've found that people have been having these kinds of issues since the first generation moto g, some even got a replacement and the jack would still come faulty, there were a major "consent" that the fault was the pocket lint inside, and cleaning it would solve the problem, but my phone doesn't have even two goddamn weeks, it didn't even had time to get dirty. (and i tried it cleaning, only a lil hair came out) I am currently listening to music, and it's perfect, when the phone stays still. If i start moving it around or mess with the connector, the issues come back again.
Does someone had this problem here too? found some solution besides the pocket lint thing? i didn't found any post here on xda related to that, and i really don't wanna send it ro warranty 'cause i need it really bad for my work, and i know it's gonna take some time in there, the problem can even come back...
Please, show me a light.
I have a problem where moving the headphone jack a small amount would stop music playback its so annoying. I mostly use Bluetooth headphones though.
george241312 said:
I have a problem where moving the headphone jack a small amount would stop music playback its so annoying. I mostly use Bluetooth headphones though.
Click to expand...
Click to collapse
Moving it also distorts the sound to the point it stops. Normally this happens with detective earphones, but the jack is new to me.
I'm sure it's the jack, I just got new headphones too. What you can do is expand that contact strip in the jack inward, hence better contact? I haven't done this yet though
bestofrhcp said:
I'm sure it's the jack, I just got new headphones too. What you can do is expand that contact strip in the jack inward, hence better contact? I haven't done this yet though
Click to expand...
Click to collapse
yea, it is the jack indeed... are you facing this problem too?
i tried pulling it out a bit, but no results. Some random "solutions in the internet tell to put something behing that first metal contact strip... it that so?
So I kinda solved the problem these days... I bought a tpu case, and it has stopped. I guess that the phone is too slim, and it keeps banging in the pocket, making the jack loose and stopping the song. Now the phone is kinda bulky, fits right in the pocket, I can even run with it and the sound is still perfect. Sad that I gotta use this case, makes the phone Hella ugly, but yeah, I solved the problem
If anyone is facing it, try this, might work for you too.
Fixed my problem
I'd just like to add that I also suffered from this same issue (to the letter, volume decrease, distortion and all). It happened once a few weeks in but now, a few months later, it was happening so often that I had to give up using headphones.
Well, here's the thing: I contact Motorola and they give me the old crap about rebooting in safe mode and testing, or doing a factory reset.
As I KNOW this is a hardware issue, I just go ahead and reinstall the factory image (I was previously rooted) planning to send it in for repair/replacement: low and behold: it's fixed. So installing the original firmware and going through the setup (but choosing not to reinstall all my apps -new device option) fixed the problem. I have no idea how this can be. Maybe an app made the phone react too much to slight disturbances in the connection? When I have time, I'll be restoring my backup to see if the problem comes back, and uninstall apps one by one (starting with the xposed modules and other root apps).
I've been using the headphones a lot in the past 5 days with absolutely no issues.
tl:dr OP's exact problem, what seemed like a hardware fault, was fixed by a factory reset.
bv90andy said:
I'd just like to add that I also suffered from this same issue (to the letter, volume decrease, distortion and all). It happened once a few weeks in but now, a few months later, it was happening so often that I had to give up using headphones.
Well, here's the thing: I contact Motorola and they give me the old crap about rebooting in safe mode and testing, or doing a factory reset.
As I KNOW this is a hardware issue, I just go ahead and reinstall the factory image (I was previously rooted) planning to send it in for repair/replacement: low and behold: it's fixed. So installing the original firmware and going through the setup (but choosing not to reinstall all my apps -new device option) fixed the problem. I have no idea how this can be. Maybe an app made the phone react too much to slight disturbances in the connection? When I have time, I'll be restoring my backup to see if the problem comes back, and uninstall apps one by one (starting with the xposed modules and other root apps).
I've been using the headphones a lot in the past 5 days with absolutely no issues.
tl:dr OP's exact problem, what seemed like a hardware fault, was fixed by a factory reset.
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Now that was unexpected lol. Anyways, thanks for the reply, i've seen much of this kinds of problems on the internet, but none of it came to a conclusion, the posts die after sometime. I hope someone finds the answer in your reply.
So, i bricked my phone sometime ago and installed the factory image. i've been using the tpu case since it came, as i stated before, it has solved my problems (i think mainly because the phone get bulkier, fits into the jeans pocket and stop moving, so the jack isn't affected by any kind of movement and it works perfectly), but after you said that i recalled, there was one day when i forgot the case at home, and unaware of that i went working with the headphone and it worked perfectly, i just noticed i had forgot the case in my way home. I'll do some further testing without the case, but your solution might just have hit the right spot.
guile50 said:
Now that was unexpected lol. Anyways, thanks for the reply, i've seen much of this kinds of problems on the internet, but none of it came to a conclusion, the posts die after sometime. I hope someone finds the answer in your reply.
So, i bricked my phone sometime ago and installed the factory image. i've been using the tpu case since it came, as i stated before, it has solved my problems (i think mainly because the phone get bulkier, fits into the jeans pocket and stop moving, so the jack isn't affected by any kind of movement and it works perfectly), but after you said that i recalled, there was one day when i forgot the case at home, and unaware of that i went working with the headphone and it worked perfectly, i just noticed i had forgot the case in my way home. I'll do some further testing without the case, but your solution might just have hit the right spot.
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Did you, by any chance, have GravityBox installed on your phone when it was playing up? Also/or, where you using an unmodified ROM, as that's what I'm using usually (deodexed but stock) I've just restored my backup (that's rooted and has a few xposed modules on) and sure enough first time I touch the jack with music playing, it plays up (this time it triggered the voice command, which it did do some times). So I think to start by disabling GravityBox as that modifies a lot of stuff... Reboot, and the damn thing seems to work perfectly, I'm tugging and pulling at the jack right now and it's working perfectly.
I find it a bit too much to believe, and I don't want to lose GravityBox as that's a big reason I root.
One explanation I can come up with is that Motorola saw there was a problem and they fixed it in software, and installing AOSP or GravityBox that changes system files, gets rid of that software "fix".
bv90andy said:
Did you, by any chance, have GravityBox installed on your phone when it was playing up? Also/or, where you using an unmodified ROM, as that's what I'm using usually (deodexed but stock) I've just restored my backup (that's rooted and has a few xposed modules on) and sure enough first time I touch the jack with music playing, it plays up (this time it triggered the voice command, which it did do some times). So I think to start by disabling GravityBox as that modifies a lot of stuff... Reboot, and the damn thing seems to work perfectly, I'm tugging and pulling at the jack right now and it's working perfectly.
I find it a bit too much to believe, and I don't want to lose GravityBox as that's a big reason I root.
One explanation I can come up with is that Motorola saw there was a problem and they fixed it in software, and installing AOSP or GravityBox that changes system files, gets rid of that software "fix".
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Well, try to trigger the problem a couple of times with gravity box installed. I don't have it, installed xposed once and had major lag, stuttering and FC problems, then i took the ting off. Didn't test the jack thing, but i've never been a hard xposed user.
I really think my problem is hardware-related, but tonight i'll head home without the case and report back here.
If I am on a stock Moto ROM, I have the problem. When I moved to AOSP/CM based ROM's, I can manipulate my headphones without causing it to stop.. I think maybe the stock kernel is a bit too sensitive and stops it with just a little bit of disconnection vs a more lax implementation in AOSP/CM...
So I've ran my tests: climbed stairs, climbed down stairs, run a Lil bit, shake my hips (they don't lie) and messed around my pocket: no sign of Jack problems. I guess that flashing stock firmware again did the job, as you have stated earlier. I'm going to stop using the case and go jogging, or going more often to work listening to music without it, but after today field tests, I'm sure the issue is gone.
guile50 said:
Well, try to trigger the problem a couple of times with gravity box installed. I don't have it, installed xposed once and had major lag, stuttering and FC problems, then i took the ting off. Didn't test the jack thing, but i've never been a hard xposed user.
I really think my problem is hardware-related, but tonight i'll head home without the case and report back here.
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Just an update: I give up. I've tried multiple things, including almost bricking my device. I cannot find something definite at all. Installing a clean factory image (or a rom that has not been changed much) will get rid of the problem, even with root. However after restoring my TitaniumBackup of about 140 apps, the problem came back for a while. I noticed it after enabling MotoVoice, so I disabled moto voice and it disappeared, but then re-enabling moto voice didn't make the problem come back... And that is why I give up. I've ordered a pair of Bluetooth headphones.
I think that flashing the stock firmware again is the ultimate solution to solve the problem. After some tests I really couldn't trigger it again, so I guess that's the end of it
The problem is that the issue is so random I can't seem to find a proper way to trigger or to say it is 100% solved. I've read about it happening since the first generation moto g, seems like a hardware issue, but...
My headphone jack wont work properly when i insert the headphones into the jack completely but it works fine when i pull out a lil of the pin of headphones out of the headphone jack whats the deal its too annoying
Moto x 2013 verizon