Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
harajuka said:
Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
Click to expand...
Click to collapse
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
setite said:
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
Click to expand...
Click to collapse
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
harajuka said:
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
Click to expand...
Click to collapse
That's what I get for skimming the post
The BB's in MA don't open until 11:00 on Sundays (vestiges of the old Blue Laws). I got to the store at 10:45. There were a dozen or so cars in the parking lot with people waiting, as no one wanted to stand outside in the cold (20* F) and wind. They opened the doors right at 11:00 and I was the first one in the store. I walked right over to the mobile counter and asked about the pre-order. They pulled a spiral notebook out of the locked cabinet behind them which had the pre-order info in it (for the Xoom and Thunderbolt), scanned the bar code on it and filled in my info on the first page, then rung up the pre-order with the $50 gift card. I was in and out in less than 10 minutes, and none of the other people waiting were there for the Xoom.
I did find it interesting that not all BB's were doing pre-orders for the Xoom. I called 3 last night, and 2 out of the 3 were doing pre-orders.
BB in my area was a joke
Only myself and one other person were there at open yesterday to pre-order. Both of us were told they were not doing pre-orders for the xoom. I laughed and said its on your website so look it up. 10 min later they found it and placed our orders. Considering we all know this was in their play book, they had training and this is usually a good best buy I was disappointed by their stupidity. In the end its ordered so as long as it comes in and I get a call on Thursday I will be happy.
I just returned from Best Buy (Knoxville, TN), worked yesterday so I didn't have time to stop by. The person at the Mobile center wasn't sure they were taking pre-orders, she had to ask a couple of people. Funny thing is when she got confirmation she knew exactly where to go in their little folder of pre-order forms, flipped right to the XOOM and pulled one out. Based on what I saw there was only one other pre-order from this location. All in all, quick and painless.
I just left Best Buy in Miami, FL and tried to inquire about pre ordering the xoom, and also to check if I could use a 10% coupon. I went to the mobile section and asked a girl about the xoom and she gave me a "deer caught in the headlights" look. She said, "oh, you mean the iPad thingy?" I said, "please don't call it an iPad." She checked with another of the associates and sent me to the computer section. I just decided to leave ASAP. I'll try another Best Buy later.
Sent from my Inspire 4G using XDA App
No matter where I have worked, I learned as much as I could. It bothered me in my first week at a new job, having to ask for help, how can these people go years oblivious.
I went to the bestbuy in georgia..at about 10:45 there were maybe 10-15 people there.When the doors opened I thought for sure everyone was headed for the Xoom..but it turned out that none of them went near the mobile center.I was the only & 1st person to pre-order the Xoom.
Sent from my DROIDX using XDA App
iceytea said:
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
Click to expand...
Click to collapse
Same here 12:20 and I was the first one pre order. Its funny though cuz the sales rep I spoke to didn't even know what it was. She thought it was a phone. But I said its not a phone. Then she looked into the inventory then asked me is it a tablet? I was satisfied finally she got what I was asking for. I kept waiting for another 20 mins while she trying to look for where to do pre order. As long as I got my xoom im happy.
Sent from my Nexus One using XDA App
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
SamuriHL said:
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
Click to expand...
Click to collapse
Well lets wait until motorola out the number of xoom sold then we'll all know, at least nationwide not one store particularly. But best buy site says xoom pre order is now on back order. Wondering if they really just sold their whole stock ones on day one.
Sent from my Nexus One using XDA App
r0guenj said:
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
Click to expand...
Click to collapse
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
i agree, but preorder to me says i will definitely get a unit on release date, not that i will get one if they ship. the least bb as a corp could do is say yes this store will get a delivery of units. but i guess in this day and age of advanced supply and management systems a store cant tell if they are going to get them.
if i preorder and the store says sorry we did not get any, i would run my complaint as far up as i could go.
setite said:
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
Click to expand...
Click to collapse
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
Slimgym20 said:
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
Click to expand...
Click to collapse
Indeed. Fine Print is gay.
Side Note. Should I have pre-ordered accessories too?
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It is possible to activate the 3G with another carrier? or it's blocked to Verizon ? like here, in Canada..
Related
This thread is simply to poll the community about the deal. I'm just curious how many of us got it.
Since we're seeing some folks getting their tracking numbers (and some getting XOOMs now), please feel free to discuss shipping. There is a way to check it on Fedex HERE if you haven't gotten an email already. [EDIT] Detailed instructions HERE.
Oh, and just for fun...
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Yes and No.
I got in on the deal, but don't consider it closed until the unit actually ships at 25% off...
I don't think this poll should be up yet either. Since nothing has shipped, we really aren't 100% sure we "got in" on this deal in the first place. Once orders are shipped and credit cards billed, only then will we know who actually got 25% off and who didn't.
Right now it's just speculation, but anything can happen. They may honor them all, they may only honor up to a certain point, they may run out of stock and just cancel the remaining orders, or they may cancel them all.
It aint over until the fat lady sings, and it's awfully quiet right now.
pspycho said:
Yes and No.
I got in on the deal, but don't consider it closed until the unit actually ships at 25% off...
Click to expand...
Click to collapse
They already announced they are honoring the orders. I'm having some trouble getting a free case, as I was a charged for it. Battling cust reps right now and contacting corporate.
That's why I stated in the OP that this isn't about the shipping. It's just to see how many actually got through before they pulled the plug on the deal. If nobody has gotten their shipping confirmation by tomorrow, then I'll start worrying and have the thread closed, but for now, I'm trusting Moto to keep their word on actually honoring the deal.
There was an article posted on Droid-Life about this pricing error from Motorola.
Author said that Motorola had reached out to him and said that they would indeed be honoring these orders. Let's hope for the best!
droid-life.com/2011/02/24/tip-save-25-off-a-799-motorola-xoom-without-a-contract/
my first post so i'm not allowed to link, but check the above url
I just called Motorola and was told that my xoom was arriving today. I bought the xoom that i am on for my wife but once I found the discount code from Motorola, I couldn't resist not waiting for a wifi only edition. My total was 673 for 1 xoom, 2 portfolio cases and 1 free gel case plus free shipping. We will see if it arrives in an hour or so.
Sent from my Xoom using XDA App
colbyb25 said:
I just called Motorola and was told that my xoom was arriving today. I bought the xoom that i am on for my wife but once I found the discount code from Motorola, I couldn't resist not waiting for a wifi only edition. My total was 673 for 1 xoom, 2 portfolio cases and 1 free gel case plus free shipping. We will see if it arrives in an hour or so.
Sent from my Xoom using XDA App
Click to expand...
Click to collapse
When did you order that you are getting yours today. Did you ever get a tracking number?
I am so sick of these threads. I was on that forum 5 minutes after the main poster posted the coupon. I went to the shopping cart, added everything, then verified for everyone else that it was legit. I was planning on buying it after I got a response back from my work finance department, which they ended up taking one hour too long to get back to me and the deal was over.
I was upset about missing out on the deal for a couple days, but now it's just getting irritating seeing every other post about everyone that got the deal. Quit rubbing it in our face. Yes, it's nice that lots of you got it, and I'm happy for you. But I don't need to be reminded about how screwed the rest of us are spending $800 on it. I, for one, will be extremely happy once those do ship and we can stop hearing about it.
I did get in on the deal, but I feel you
Sent from my PC36100 using XDA Premium App
polo2883 said:
When did you order that you are getting yours today. Did you ever get a tracking number?
Click to expand...
Click to collapse
I placed my order on the 24th and never received a tracking number, which is why I called in the first place. We will see if it actually shows up today.
schnoz said:
I am so sick of these threads. I was on that forum 5 minutes after the main poster posted the coupon. I went to the shopping cart, added everything, then verified for everyone else that it was legit. I was planning on buying it after I got a response back from my work finance department, which they ended up taking one hour too long to get back to me and the deal was over.
I was upset about missing out on the deal for a couple days, but now it's just getting irritating seeing every other post about everyone that got the deal. Quit rubbing it in our face. Yes, it's nice that lots of you got it, and I'm happy for you. But I don't need to be reminded about how screwed the rest of us are spending $800 on it. I, for one, will be extremely happy once those do ship and we can stop hearing about it.
Click to expand...
Click to collapse
Ditto. And all of the people that got a $600 Xoom and they're *****ing about having to pay for a case or forgetting to add their case to their order. Give me a break.
I haven't seen ANYONE on this forum rubbing it in anyone's face, and that's not the intent of this thread. I just want to know how many people got one over on Moto. I'm sorry that you missed it. I've also missed great deals that I wish I would have been able to take advantage of, and yet the world didn't end because I missed them.
Last time I ordered from the moto store (early December) it took them 2 days to ship. (Moto Roadster) Ordered on a Wednesday, shipped on Friday, received on Tuesday.
BBruin66 said:
Last time I ordered from the moto store (early December) it took them 2 days to ship. (Moto Roadster) Ordered on a Wednesday, shipped on Friday, received on Tuesday.
Click to expand...
Click to collapse
Was that for standard shipping or next day shipping or etc...?
Jrockttu said:
Ditto. And all of the people that got a $600 Xoom and they're *****ing about having to pay for a case or forgetting to add their case to their order. Give me a break.
Click to expand...
Click to collapse
Bang on. They call up moto to complain! Unbelievable these people.
Sent from my MB860 using Tapatalk
eallan said:
Bang on. They call up moto to complain! Unbelievable these people.
Click to expand...
Click to collapse
I think we're all still fearing that Motorola might be withdrawing despite their "pledge to honor the deal". My credit card has not been charged as of this morning. But I'm optimistic!
i missed out on this deal and Google IO, wtf.
I think this is a sign...Steve Jobs calling me back to the Applesphere
eallan said:
Bang on. They call up moto to complain! Unbelievable these people.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
While I did get in on it, I don't feel "entitled" like some do. I wouldn't try to get the free shipping if I forgot, or the case if it was out of stock. If I get it, I get it. If I don't, sure I'll be disappointed but it was a mistake after all, and I won't be calling and *****ing like I know some would.
Hell, people are boycotting motorola because they missed the deal! I just don't get the entitlement of today's society. I would hate to work for the unemployment or welfare office!
Sent from my PC36100 using XDA App
I ordered Thursday, payed for the 1 day shipping and live in Oklahoma. I have heard they will be shipping from or have shipped from Texas in previous threads. I hopefully will receive it today, hence why I paid for the one day shipping. It says on my order it shipped on the 24th, but I'm not buying it. My CC was charged Friday. Has anyone received on yet, and if so who is the carrier? If its fedex I may call the local office and see if pickup from the store would be acceptable tomorrow before my flight takes off around noon.
I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?
And I'm even talking to myself - So the T-Mobile site has gone down, and there is no facility to have an online chat with someone (phone chat is utterly pointless). T-Mobile are WORSE THAN HITLER (unless it arrives today)
I think guys tmobile won't be delivering anything until 29th as no news of stock news available.
P4U do have upgrade stock ready for dispatch today.
flathunt said:
I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?
Click to expand...
Click to collapse
Welcome to my world.
There is only one reason & one reason alone that I am with T-Mobile & that is my fnf discount. If it was not for that I would have left them years ago.
When the phone went live on there website I called them to order the phone. After going through the plans I was told I could not order the phone !! Eventually I was allowed to order the phone on 1st March but only after being told I had to switch to ee to keep my discount ( nice try ).
So I have been trawlling T Mobile's social meadia & they are so full of it.
Anyway I got a message yesterday via the HTC facebook page that they were shipping phones to T-Mobile today. So I guess once they have put there logo & crappy software on the phone then you will get it.
Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.
flathunt said:
Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.
Click to expand...
Click to collapse
They have been rubbish!
I've been told twice on the phone i'll get mine next week - this morning they said monday - but seemed vague.....if I don't get it monday I will probably leave t-mobile...
I aso wonder what EE are doing to our phones that means w get them later than everyone else....
Anyone on T-Mobile had any news?
johnbrighton said:
Anyone on T-Mobile had any news?
Click to expand...
Click to collapse
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.
Ass, elbow moment.
Sent from my HTC One X using Tapatalk 2
compact_bijou said:
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.
Click to expand...
Click to collapse
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!
johnbrighton said:
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!
Click to expand...
Click to collapse
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2
Bebida said:
Ass, elbow moment
Click to expand...
Click to collapse
Ya think? I'm suspicious, too. Ring up, order it, no bother, turns up when it's supposed to?
Naaah.
I called back, asked for a tracking number, the Philippine? call handler hung up.
I called back, got through to a Scottish call handler who put me through to Customer Connect for a tracking number.
No tracking number because no stock in the warehouse.
An entry onto the computer system's Inappropriate Call Log has been made about the fact that I was lied to.
I'm escalating the matter for a discount/compo.
Bebida said:
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Same - I am getting a good deal......but think it might be worth trying elsewhere....problem is I won't get such a good 18 month deal - really don't want 2 year contract.
I just wish they would be straight with us and tell us whats going on - you can tell when you call that they are fed up with us calling - i spoke to an Australian guy that I spoke to 2 weeks ago - he just keep saying things like we should be getting it next week or whatever - the really should know!
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I will go for 12.15 pm
Saying that I did send an email to the "T-Mobile" hierarchy on Saturday detailing all the issues I have been getting in relation to this upgrade and I actually got a response yesterday say that they are looking into this.
So who knows
FUNKIT247 said:
So who knows
Click to expand...
Click to collapse
No stock as delivery to t-mobile has been pushed back to the 30th of March 'at least'
Customers "will not get their phones until April"
Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I reckon 12:37
johnbrighton said:
I reckon 12:37
Click to expand...
Click to collapse
Ohh well I guess I was wrong 12.15 & no text
13:44, weighed in.
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johnbrighton said:
I reckon 12:37
Click to expand...
Click to collapse
I finally got mine at 3.40pm !!!
Anybody know how to claim the offer from 3 when you have bought the G3? I didn't get any info when my phone was delivered today.
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Yay finally this info is public, I was told about it about a month ago from a certain Three employee that may or may not be featured in the tweet above
Thanks for the info is the watch not out till the 8th then?
ant78 said:
Thanks for the info is the watch not out till the 8th then?
Click to expand...
Click to collapse
I believe the 8th is when the global services for the watch are opened so owning one before then won't get you very far anyway.
Lennyuk said:
I believe the 8th is when the global services for the watch are opened so owning one before then won't get you very far anyway.
Click to expand...
Click to collapse
I bought my G3 from three last week and had no idea about this offer??
quasar99 said:
I bought my G3 from three last week and had no idea about this offer??
Click to expand...
Click to collapse
I may be wrong, but I believe the offer was only open to anyone who pre-ordered the g3.
Lennyuk said:
I may be wrong, but I believe the offer was only open to anyone who pre-ordered the g3.
Click to expand...
Click to collapse
I DID pre-order
quasar99 said:
I DID pre-order
Click to expand...
Click to collapse
in which case show your receipt to a store from the 8th and they will honour the offer
I also did a preorder here on Vodafone spain d855 gold one with lg smartwatch and the lg g3 case for free only 300 units
Hope that i will be lucky . on 9/7i will have it and i will post some pictures here
Sent from my LG-F240K using Tapatalk
i went into three this morning and the guy there was adamant that I had to have pre ordered the watch at the same time I pre ordered the G3...
He wasn't going to budge, so i walked.
quasar99 said:
i went into three this morning and the guy there was adamant that I had to have pre ordered the watch at the same time I pre ordered the G3...
He wasn't going to budge, so i walked.
Click to expand...
Click to collapse
should have got him to telephone HQ he would have been put right.
Lennyuk said:
should have got him to telephone HQ he would have been put right.
Click to expand...
Click to collapse
he assures me he has....don't believe him though.
This was the Cannon Street store, and I have also had the same reply from the Holborn store. Canterbury say they will do it, but I can't get there for another week or so.
I phoned 3 myself and they were useless, because I upgraded in store, they tell me they are unable to provide any clarification.
quasar99 said:
i went into three this morning and the guy there was adamant that I had to have pre ordered the watch at the same time I pre ordered the G3...
He wasn't going to budge, so i walked.
Click to expand...
Click to collapse
I had exactly the same. So I cancelled my contract with them
ant78 said:
I had exactly the same. So I cancelled my contract with them
Click to expand...
Click to collapse
This "promotion" is a joke. I mean, at NO point when i was upgrading did they say that I had to pre-order both at the same time.
Did you have to pay any fee for the remainder of your contract?
This is from the Three website:
"Only £99 When Bought with LG G3*
*Once you’ve purchased the LG G3, visit one of our stores within 21 days to get the LG G Watch for only £99, which is usually £169 when purchased on its own. You must provide proof of purchase via your dispatch note/receipt with mobile number and ID.
The LG G Watch is available in store from the 8th July, but you can secure yours on pre order from 26th June in store."
It seems pretty clear to me, but apparently I am reading this wrong.
quasar99 said:
This "promotion" is a joke. I mean, at NO point when i was upgrading did they say that I had to pre-order both at the same time.
Did you have to pay any fee for the remainder of your contract?
This is from the Three website:
"Only £99 When Bought with LG G3*
*Once you’ve purchased the LG G3, visit one of our stores within 21 days to get the LG G Watch for only £99, which is usually £169 when purchased on its own. You must provide proof of purchase via your dispatch note/receipt with mobile number and ID.
The LG G Watch is available in store from the 8th July, but you can secure yours on pre order from 26th June in store."
It seems pretty clear to me, but apparently I am reading this wrong.
Click to expand...
Click to collapse
My contract is only 7 days old! They just said return the phone then.
So I then rang again to the online team and they confirmed and apologized that the other staff haven't got a clue what they are talking about. She told me to go in-store from the with with my receipt to claim my watch
ant78 said:
My contract is only 7 days old! They just said return the phone then.
So I then rang again to the online team and they confirmed and apologized that the other staff haven't got a clue what they are talking about. She told me to go in-store from the with with my receipt to claim my watch
Click to expand...
Click to collapse
well good luck with that. I tried this also, but he was adamant, even with a receipt and proof of what their website he wasnt doing it.
Ive had this problem went in this morning and refused to accept that this offer exists at all which was rather annoying tbh so i told them to ram it ill buy one online.
They also said that this offer was onky for pre orders and that everyone should of known about it at no point has 3 in my town ever advertised this offer or mentioned it when i got my phone ended up having a huge argument with the store manager telling him is useless and a joke then i showed him my tweets from here that i posted between my self and Brendan and he still refused to acknowledge the offer so i gave up.
E_Goldstein said:
Ive had this problem went in this morning and refused to accept that this offer exists at all which was rather annoying tbh so i told them to ram it ill buy one online.
They also said that this offer was onky for pre orders and that everyone should of known about it at no point has 3 in my town ever advertised this offer or mentioned it when i got my phone ended up having a huge argument with the store manager telling him is useless and a joke then i showed him my tweets from here that i posted between my self and Brendan and he still refused to acknowledge the offer so i gave up.
Click to expand...
Click to collapse
I just spoke with "Sharon" at three on the phone. She confirmed that the watch should have been pre-ordered at the time i got the phone.
But, she has applied the £70 difference to my account so i can buy the phone at the full price and be no worse off.
My advice, speak with three, tell them whats happened and they should sort it out.
Good luck, took me a 30 minute phone call to get the resolution i deserved!
quasar99 said:
I just spoke with "Sharon" at three on the phone. She confirmed that the watch should have been pre-ordered at the time i got the phone.
But, she has applied the £70 difference to my account so i can buy the phone at the full price and be no worse off.
My advice, speak with three, tell them whats happened and they should sort it out.
Good luck, took me a 30 minute phone call to get the resolution i deserved!
Click to expand...
Click to collapse
This is pretty stupid seen as they were not even offering the watch at the time most people pre-ordered!
Hey All!
I started this thread as I saw one similar for Amazon but wanted an area to discuss the recall specifically from Verizon as I have heard many different things and little information is available online as well as it keeps changing.
1st DiscussionI had:
I broke my Note 7 the same day Samsung announced the recall. Of course Verizonor Samsung reps were not helpful at all this day.
2nd Discusion:
A few days later I called Samsung and discussed what was going on and all they could say was to go through my carrier to see what procedures they have in place but they are taking them back in ANY condition.
3rd Discussion:
Called Verizon store and they said I couldexchange it or return it but had to be before Sept. 30th. I advised I think I was past due so he said i needed to be current. Ihad a rough chat after this as I explained I got a recalled device but they wont have replacement Note 7s by that time and if I return my phone I wont have one to use and the next best thing being the S7 Edge which I traded in my S7 for the Note 7 sowhy the heck would I go back to my original device that I owned and have to pay installments on it? I said this is all depending I can get current prior tothe 30th. He basically said good luck and that was that.
4th Discussion:
Same day I immediately called customer care and they toldmesimilar but turns out I wasonly 12$ past due smh.
5th Discussion:
Same day went down to the store and paid the 12$. Thinking I had no choice, Iexchanged my broken Note 7 for aNew S7 Edge. I was told once I exchanged it that was it and I cannot get the Note 7 when they recieve replacements. I told the lady I had no choice and made the switch.
6th Discussion:
Today I called customer care to make a payment and figured I would ask about the Note 7 again. This rep proceeds to tell me that even though I exchanged it for another device, I CAN STILL change it again for the Note 7 once available. She stated that the store rep advised incorrectly and that might have been the case at that moment in time but they have internal links and documents stores can reference saying we will replace it for all original Note 7 users regardless if they already exchanged it. So essentially she is saying I exchanged my original Note 7 for a new S7 Edge and can exchange it again for a new Note 7 once available.
I have read others being advised differently so post below your experiences and any related links or documents confirming my last discussion or call them yourselves and share what they advise to you!
I really hope I can get a Note 7 once available again as that is the phone I wanted and originally purchased but initial associates forced me to exchange by making it seem there was no other option on top of a strict deadline with 0 idea when new ones would be available.
She also said it would b3 possible to complete over the phone once they have replacement devices availablesoIcanavoid the storealtogether
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
elliwigy said:
just went into the store forsome accessories nasked again and he told me if i wanted the Note 7 I wouldve had towait that the rep over the phone was lying lol
such a mess and they cant gettheir facts straight
Click to expand...
Click to collapse
Should of told him he was lying and to do his damn job.
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
the_devastator said:
I exchanged my Note 7 for an HTC 10 on Monday 9/12, the lady that helped me told me that i could go back and exchange the HTC 10 for a replacement Note 7 once they get them in stock. She said it would be one to two weeks and that i would have to keep checking in to see if they had them in, there was no wait list or anything like that.
But you're right, the in-store people mostly don't know. i had gone the day before, Sunday 9/11, and the person i talked to that day told me that i would have to hold onto my original Note 7 till they got replacements, that they weren't doing any exchanges.
Click to expand...
Click to collapse
yea man, theyre ridiculous for sure lol i am diggin the s7 edge but would definitely like to get the Note 7 back once in.. it wasnt our fault they recalled the device lol i am hoping when they get them in stock that i can just deal over customer service instead of the store.. he seemed oblivious still at the whole process.
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People in Canada can exchange today!
Sent from my SM-N930V using Tapatalk
Cbass15 said:
People in Canada can exchange today!
Click to expand...
Click to collapse
Thing is how many were sold in Canada and they said up to 22,000 by end of month.
from what i have been reading on verizon forums I do believe you need to exchange your N7 for another device before Sept. 30th and once new N7 devices are available you can switch back.. ive been told this over the phone and many others onthe forums.. you can ONLY switch your exhanged "loaner" device for another N7 of course..
i really hope this is true and wish Verizon would post this process publicly if so
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
guthrien said:
I just got an email from Samsung that retail outlets should have replacements by 9/21. Can't wait to dump this Verizon loaner.
Click to expand...
Click to collapse
on phon3 with vzw tryna see if i can still exchange it, she dont know so contacting another dept to find out.. such a pita
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
guthrien said:
That's for sure the case and they can jerk you around all they want but it will happen. When I exchanged my Note for the HTC 10 they didn't have a list or anything but I made it clear in no uncertain terms I'd be dumping it on their counter for a Note 7 the day they returned. They completely agreed but there was no system in place. They were confused despite there being others there doing the same. Just check in every day do they have it? Show up with your phone. Problems? Keep asking to speak to a manager. You're not going to get answers ahead of time because they just don't know.
Click to expand...
Click to collapse
after an hour n 20min., she called the store and then in their policies it clearly states we can exchange n7 for another "interim" device and back to the n7 when available.
you can even trade the interim device for another non n7 but in that situation it would be a restocking fee.
she clearly documented my account with the store rep and their managers nameand all the details. I also recorded the entire conversation this time.
she also said vzw is supposed to notify us when they have them no later than the 21st but i surely will call them every day lol
luckily she called my store so when i go in i have names and documentation on my account.
the interim phone does need to be in good shape so dont damage your "loaner" lol
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
guthrien said:
Nice. I have my loaner in a box, I hated it. I only kept it so I wouldn't get jerked around getting my 7 back. I do not believe they will call us, every news report said Verizon won't have a replacement for everyone on first pass and knowing them they will sell them to new customers too. I'm sure they had the largest initial sell through.
Click to expand...
Click to collapse
hopefully everyones buyin the Apples lol. i broke my initial n7 so best believe i bought a glass protector and a otterbox defender for my interim s7e just in case lmao
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
guthrien said:
They still have no idea when they will be in. Could be up to a month is what she told me on phone despite Samsung's email. This whole experience has become so frustrating, maybe a different phone is the right idea. I had a moment of madness where I thought I'd go get the 7Plus to spite...myself? Ugh.
Click to expand...
Click to collapse
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
elliwigy said:
never would i even consider lol. if anything id go to another android.
they said no later than 21st and stores should have em as early as next week.. hopefully theyre being overnighted by Samsung lol
Click to expand...
Click to collapse
21st is next week :silly:
jjayzx said:
21st is next week :silly:
Click to expand...
Click to collapse
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
elliwigy said:
it says specificaly "no later than September 21st." they make it sound like they might be available prior to that day
Click to expand...
Click to collapse
I just thought that you thought 21 was farther away. But yea some places might have it Monday the 19th.
Ok, so I pre-ordered the S10+ 128GB Prism Black from Best Buy as a pickup (On Feb 22nd, says it will be ready for pickup March 8), I'm now reading several horror stories as well as past experience being terrible. In a nutshell when I had pre-ordered the S8+ from BB, got an email saying it was ready for pickup, went to the store, I find out they sold my reserved device to somebody else... All in all I was able to pickup the phone from another store the same day. As I was searching around I've found that situation has happened to many more people.
Any insight from someone with past experience doing pre-order pick ups from BB on major release days? Any hiccups or problems along the way you may have faced especially for phones?
More than once I've went through that nightmare at BB. I swore to myself no matter what incentives they offered I'd never pre-order with them again
fatboypup said:
More than once I've went through that nightmare at BB. I swore to myself no matter what incentives they offered I'd never pre-order with them again
Click to expand...
Click to collapse
Yeah, I am giving them the benefit of the doubt one last time, here's hoping they don't screw up my order again...
Just use the shipping option. It's free and you will get it on release day. Best of all you don't have to walk into a BB store!
aroy97 said:
Yeah, I am giving them the benefit of the doubt one last time, here's hoping they don't screw up my order again...
Click to expand...
Click to collapse
Lol, I can't, FedEx and UPS don't bother knocking on my door, ever. I'm in an apartment so they just leave the door tag notice at the lobby door and never attempt to look for my name in the dial box.
And if I ever make the choice of going to the FedEx store to pick it up with the door tag, they'll tell me the driver left the package in the truck and they can't get in. I've gotten 3 packages returned because of this. I don't know if I have bad luck, or it's like this for everyone else in Los Angeles.
I'm waiting for my S10+ 1TB/12GB Ceramic Black. Order status still shows "Preparing for Pickup on Friday". They better not give that away, as I'm sure the inventory of the 1TB model will be limited. Does anyone think there's a micro chance of early delivery, or is Best Buy going to sit on them until Friday regardless of when they arrive?
cyko said:
I'm waiting for my S10+ 1TB/12GB Ceramic Black. Order status still shows "Preparing for Pickup on Friday". They better not give that away, as I'm sure the inventory of the 1TB model will be limited. Does anyone think there's a micro chance of early delivery, or is Best Buy going to sit on them until Friday regardless of when they arrive?
Click to expand...
Click to collapse
I don't think they'll release them early, either tomorrow or Thursday we should get an email saying it's ready for pickup. Then apparently someone will call us to schedule an appointment for Friday to come in.
aroy97 said:
Lol, I can't, FedEx and UPS don't bother knocking on my door, ever. I'm in an apartment so they just leave the door tag notice at the lobby door and never attempt to look for my name in the dial box.
And if I ever make the choice of going to the FedEx store to pick it up with the door tag, they'll tell me the driver left the package in the truck and they can't get in. I've gotten 3 packages returned because of this. I don't know if I have bad luck, or it's like this for everyone else in Los Angeles.
Click to expand...
Click to collapse
I always have stuff shipped to work.
This AM the cancel button is finally gone. Still shows "preparing". It will have to ship today to arrive tomorrow. I've ordered from BB before and this happens. My account gets charged when it ships and even though it gets shipped ground I get it the next day because the point of origin is always within a day range for ground shipping. Of course there's always a risk of exception and this means it wouldn't arrive until Monday.
If it were outside of the one day range (for ground) they'd either have to ship earlier or use a more expensive service to assure delivery by release date.
I was in a BB store (a rarity for me haha!) yesterday and noticed they had the phones on display. Just from the initial impressions it was mostly meh (I have a Note 9 so that bar is higher) but I did play with the camera briefly and it definitely got my attention.
cpufrost said:
This AM the cancel button is finally gone. Still shows "preparing". It will have to ship today to arrive tomorrow. I've ordered from BB before and this happens. My account gets charged when it ships and even though it gets shipped ground I get it the next day because the point of origin is always within a day range for ground shipping. Of course there's always a risk of exception and this means it wouldn't arrive until Monday.
If it were outside of the one day range (for ground) they'd either have to ship earlier or use a more expensive service to assure delivery by release date.
I was in a BB store (a rarity for me haha!) yesterday and noticed they had the phones on display. Just from the initial impressions it was mostly meh (I have a Note 9 so that bar is higher) but I did play with the camera briefly and it definitely got my attention.
Click to expand...
Click to collapse
I just got another transaction from BB on my card, $100 tax. Strange because they charged me the same amount already a week ago, maybe the second charge will go away after I pick it up
As far as Best Buy Canada goes, my S10+ pre-order was supposedly lost in transit. Four hours of calling around later, replacement order is in, and will be arriving in around two weeks. Can't say I'm all that happy, but at least it's on the way again.
Finally got the email it shipped around 1800 local time. Fed Ex home delivery from NY. Scheduled delivery Friday by end of day. Talk about waiting until the last minute! :|
My order status has been stuck on "Preparing for Pickup Today" all day. It's now 13:00 on a Friday. Seriously doubt I'll see it today.
Best Buy, Never Ever Ever Ever Again........
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cyko said:
Best Buy, Never Ever Ever Ever Again........
Click to expand...
Click to collapse
same, although I got notified it's ready for pickup an hour and a half after the store opened, was able to pick it up shortly after. Their customer service and order tracking is completely terrible. Next time it's directly from my carrier or Samsung.
I picked up my 2 devices Friday and it was pretty painless. They gave me a gift card for my 2 trade ins which I applied towards the new phones. I did order a blue and prism white but they couldn't find the blue one. They offered to hold one for me when the truck came in but I liked the prism white better anyways so they used an extra white one to give to me.
Process was easy for me.
Sent from my SM-G975U using Tapatalk
I preordered the first day in store at Bestbuy. It kept saying up until 6pm on March 8, Preparing for Pickup. At 6pm I get an email saying that it's delayed and if they can't fulfill my order by April 7th they'll cancel it. Ordered S10+ in blue on Verizon. There's posts all over about this happening so many people. Bestbuy shouldn't promise what they can't deliver.
Sunday April 7th?
Sheesh, that's bad.
I've never had issues with getting it shipped from them.
That's what I suggest.