Database Users

Radioshack outright lied to make a sale

So i call them up last Friday asking if they had any EVOs and the guy says "No but if you pre-order now we guarantee you will have it next week" so I decide to go with the shack due to the extra $20 in accessories and the fact that he guaranteed it to be there.
so I called this past Wednesday to ask if they had them in yet and the people told me it would be here on Friday, So i wait until today then call them at noon and ask, they tell me "we are waiting on the truck" and ALL throughout the day that is the only excuse i get is the truck and to call back in an hour or a half an hour until I finally went in and the guy says " Oh they will be here Monday" so I ask "why was i guaranteed Friday and given the run around all day?" he responds "I will take your name down for the manager and you will definitely have one Monday".
I feel like they lied through there damn teeth to have me buy the $50 card and lock me in or at least make a $50 profit because really what do they sell that is worth spending the cash on?......... then I will have to get another $50 to cover the gift card if I were to buy from another store.

What, a salesperson was dishonest in order to acquire a commision? Call Geraldo Rivera!!!

itmustbejj said:
What, a salesperson was dishonest in order to acquire a commision? Call Geraldo Rivera!!!
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Click to collapse
+1
Especially at The Shack. They are bordering on bankruptcy or a buyout, right? They need every dollar they can get.

itmustbejj said:
what, a salesperson was dishonest in order to acquire a commision? Call geraldo rivera!!!
Click to expand...
Click to collapse
roflmao !!
Nowai

Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.

theoner1 said:
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
Click to expand...
Click to collapse
I knew there was a reason I got mine through BB and just got them to comp the $20 as well

They have no control of "the truck".

good old radioshack lol
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theoner1 said:
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
Click to expand...
Click to collapse
I know the feeling, mine has major light leakage now, and I called Sprint because I had ordered mine on release day, and put me on hold only for some rep to tell me they are not taking orders over the phone even more, even for defective products, I had to go to a corporate store and get put on a waiting list. I was like WTF? Went to the corporate store and they would only tell me they would add me to a waiting list, and didn't know when the phones would be in, they are estimating 1 week. Store Manager didn't even apologize, that made me even madder, thinking about telling them to shove it and wait on the next new android phone to come out, especially since I bought mine off contract, bought my wife's with her upgrade and no problems with hers.

Have you ever worked in retail? Honestly, most of these people will tell you what they know, and a lot of these things are out of their control.
Contrary to popular belief, most people that help you at retail stores and restaurants are not out to ruin your life and steal your money, wife, job, etc. Their normal people just like you, and most of them do really try to help you out.
So cut 'em some slack!

I walked into a Radio Shack today in downtown Miami and bought 2. They were the last two left in all of Miami! I feel so lucky

I don't think they "lied through their teeth" exactly. Odds are Fridays are their normal delivery days for product. Shipments can get delayed. End of story.

Gregalous said:
Have you ever worked in retail? Honestly, most of these people will tell you what they know, and a lot of these things are out of their control.
Contrary to popular belief, most people that help you at retail stores and restaurants are not out to ruin your life and steal your money, wife, job, etc. Their normal people just like you, and most of them do really try to help you out.
So cut 'em some slack!
Click to expand...
Click to collapse
He works for Radio Shack...GET 'EM!
J/K

mrono said:
I knew there was a reason I got mine through BB and just got them to comp the $20 as well
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Click to collapse
you know best buy was offering a free bt headset instead of $20 right?

SiL3nTKiLL said:
good old radioshack lol
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Click to collapse
Hardly. Nothing about Radio Shack now represents the old Radio Shack. I thought they were supposed to cater to hobbyists instead of immitating Best Buy!
Here is another one....On June 16th I found a new "in stock" Evo sold by Amazon. I went through the checkout and selected "overnight" shipping. I filled out the payment info and just as I clicked down on the confirm purchase button I saw the small print at the bottom saying that the order should arrive on June 30th!! 2 friggin weeks?!?!? Luckily I hadn't released my mouse button and got out of it.

lol, thats retail for you. reguarless they have to say they guarantee it, because thats radioshack's policy, who wants to take a loss from their job. their not worried, so at the end of the day its not their problem. just like anywhere else in retail.. you WILL get the phone but at the end of the say the wait is your loss lol

radio shack sucks

How was you Best buy pre order experience?

Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."

harajuka said:
Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
Click to expand...
Click to collapse
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.

Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.

setite said:
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
Click to expand...
Click to collapse
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...

harajuka said:
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
Click to expand...
Click to collapse
That's what I get for skimming the post

The BB's in MA don't open until 11:00 on Sundays (vestiges of the old Blue Laws). I got to the store at 10:45. There were a dozen or so cars in the parking lot with people waiting, as no one wanted to stand outside in the cold (20* F) and wind. They opened the doors right at 11:00 and I was the first one in the store. I walked right over to the mobile counter and asked about the pre-order. They pulled a spiral notebook out of the locked cabinet behind them which had the pre-order info in it (for the Xoom and Thunderbolt), scanned the bar code on it and filled in my info on the first page, then rung up the pre-order with the $50 gift card. I was in and out in less than 10 minutes, and none of the other people waiting were there for the Xoom.
I did find it interesting that not all BB's were doing pre-orders for the Xoom. I called 3 last night, and 2 out of the 3 were doing pre-orders.

BB in my area was a joke
Only myself and one other person were there at open yesterday to pre-order. Both of us were told they were not doing pre-orders for the xoom. I laughed and said its on your website so look it up. 10 min later they found it and placed our orders. Considering we all know this was in their play book, they had training and this is usually a good best buy I was disappointed by their stupidity. In the end its ordered so as long as it comes in and I get a call on Thursday I will be happy.

I just returned from Best Buy (Knoxville, TN), worked yesterday so I didn't have time to stop by. The person at the Mobile center wasn't sure they were taking pre-orders, she had to ask a couple of people. Funny thing is when she got confirmation she knew exactly where to go in their little folder of pre-order forms, flipped right to the XOOM and pulled one out. Based on what I saw there was only one other pre-order from this location. All in all, quick and painless.

I just left Best Buy in Miami, FL and tried to inquire about pre ordering the xoom, and also to check if I could use a 10% coupon. I went to the mobile section and asked a girl about the xoom and she gave me a "deer caught in the headlights" look. She said, "oh, you mean the iPad thingy?" I said, "please don't call it an iPad." She checked with another of the associates and sent me to the computer section. I just decided to leave ASAP. I'll try another Best Buy later.
Sent from my Inspire 4G using XDA App

No matter where I have worked, I learned as much as I could. It bothered me in my first week at a new job, having to ask for help, how can these people go years oblivious.

I went to the bestbuy in georgia..at about 10:45 there were maybe 10-15 people there.When the doors opened I thought for sure everyone was headed for the Xoom..but it turned out that none of them went near the mobile center.I was the only & 1st person to pre-order the Xoom.
Sent from my DROIDX using XDA App

iceytea said:
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
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Click to collapse
Same here 12:20 and I was the first one pre order. Its funny though cuz the sales rep I spoke to didn't even know what it was. She thought it was a phone. But I said its not a phone. Then she looked into the inventory then asked me is it a tablet? I was satisfied finally she got what I was asking for. I kept waiting for another 20 mins while she trying to look for where to do pre order. As long as I got my xoom im happy.
Sent from my Nexus One using XDA App

Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.

i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....

SamuriHL said:
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
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Click to collapse
Well lets wait until motorola out the number of xoom sold then we'll all know, at least nationwide not one store particularly. But best buy site says xoom pre order is now on back order. Wondering if they really just sold their whole stock ones on day one.
Sent from my Nexus One using XDA App

r0guenj said:
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
Click to expand...
Click to collapse
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.

i agree, but preorder to me says i will definitely get a unit on release date, not that i will get one if they ship. the least bb as a corp could do is say yes this store will get a delivery of units. but i guess in this day and age of advanced supply and management systems a store cant tell if they are going to get them.
if i preorder and the store says sorry we did not get any, i would run my complaint as far up as i could go.

setite said:
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
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Click to collapse
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.

Slimgym20 said:
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
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Indeed. Fine Print is gay.
Side Note. Should I have pre-ordered accessories too?
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It is possible to activate the 3G with another carrier? or it's blocked to Verizon ? like here, in Canada..

T-Mobile contract pre-orders (UK)

I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?

And I'm even talking to myself - So the T-Mobile site has gone down, and there is no facility to have an online chat with someone (phone chat is utterly pointless). T-Mobile are WORSE THAN HITLER (unless it arrives today)

I think guys tmobile won't be delivering anything until 29th as no news of stock news available.
P4U do have upgrade stock ready for dispatch today.

flathunt said:
I think that's specific enough - I'm kicking myself for this but I've got just as excited as everyone else about what is just another phone, techgasm indeed. However, now it's happened I'm going to embrace it.
Anyone heard anything from T-Mobile yet? I ordered mine on 22nd Feb, I've been receiving annoying weekly txts ever since telling me they haven't forgotten me, including one yesterday, I phoned 150 to ask when it was coming and they said shipping on the 16th. That strikes me as codswallop, no-one does anything on the weekend, and the phone call was so vague "Nothing on your record to say there are any delays" but no real info.
Anyone? Anything? Entitlement much?
Click to expand...
Click to collapse
Welcome to my world.
There is only one reason & one reason alone that I am with T-Mobile & that is my fnf discount. If it was not for that I would have left them years ago.
When the phone went live on there website I called them to order the phone. After going through the plans I was told I could not order the phone !! Eventually I was allowed to order the phone on 1st March but only after being told I had to switch to ee to keep my discount ( nice try ).
So I have been trawlling T Mobile's social meadia & they are so full of it.
Anyway I got a message yesterday via the HTC facebook page that they were shipping phones to T-Mobile today. So I guess once they have put there logo & crappy software on the phone then you will get it.

Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.

flathunt said:
Right, well I just got off the phone again because my last conversation wasn't in the least bit convincing but this time at least the chap was certain, T-Mobile don't have any in stock and won't have until the end of the month (it'll "definitely" be in my hand by the 1st April but that date is highly auspicious considering events thus far).
On the plus side he did credit my account with a £20 "good will" credit as I've been waiting so long. You might as well get onto them, see how many different answers we get and who gets the best goodwill handout.
Click to expand...
Click to collapse
They have been rubbish!
I've been told twice on the phone i'll get mine next week - this morning they said monday - but seemed vague.....if I don't get it monday I will probably leave t-mobile...
I aso wonder what EE are doing to our phones that means w get them later than everyone else....

Anyone on T-Mobile had any news?

johnbrighton said:
Anyone on T-Mobile had any news?
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Click to collapse
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.

Ass, elbow moment.
Sent from my HTC One X using Tapatalk 2

compact_bijou said:
I've literally just got off the phone to t-mobile and I've been told that they are out of stock of the HTC One.
I was also told that my HTC One was sold to me on Saturday when they did have stock and delivery is confirmed for the 19th, which is tomorrow.
Click to expand...
Click to collapse
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!

johnbrighton said:
I just called them.....got completely different story to you....
I've now been told they are expecting the stock NEXT week! After telling me several times that I would be getting my phone this week......and they took the money 2 weeks ago when I ordered......
I was offered no cash incentive for the delay or offer to refund the cost of the handset like others have had......i'm looking for a deal elsewhere me thinks!
Click to expand...
Click to collapse
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2

Bebida said:
Ass, elbow moment
Click to expand...
Click to collapse
Ya think? I'm suspicious, too. Ring up, order it, no bother, turns up when it's supposed to?
Naaah.
I called back, asked for a tracking number, the Philippine? call handler hung up.
I called back, got through to a Scottish call handler who put me through to Customer Connect for a tracking number.
No tracking number because no stock in the warehouse.
An entry onto the computer system's Inappropriate Call Log has been made about the fact that I was lied to.
I'm escalating the matter for a discount/compo.

Bebida said:
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Same - I am getting a good deal......but think it might be worth trying elsewhere....problem is I won't get such a good 18 month deal - really don't want 2 year contract.
I just wish they would be straight with us and tell us whats going on - you can tell when you call that they are fed up with us calling - i spoke to an Australian guy that I spoke to 2 weeks ago - he just keep saying things like we should be getting it next week or whatever - the really should know!

Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2

Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I will go for 12.15 pm
Saying that I did send an email to the "T-Mobile" hierarchy on Saturday detailing all the issues I have been getting in relation to this upgrade and I actually got a response yesterday say that they are looking into this.
So who knows

FUNKIT247 said:
So who knows
Click to expand...
Click to collapse
No stock as delivery to t-mobile has been pushed back to the 30th of March 'at least'
Customers "will not get their phones until April"

Bebida said:
Should do a sweepstake on the stock update text I reckon 12.58 today!
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I reckon 12:37

johnbrighton said:
I reckon 12:37
Click to expand...
Click to collapse
Ohh well I guess I was wrong 12.15 & no text

13:44, weighed in.
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johnbrighton said:
I reckon 12:37
Click to expand...
Click to collapse
I finally got mine at 3.40pm !!!

OnePlus Customer Service Woes [UPDATE: 07.03.2014]

Just to keep XDA memebrs in the OnePlus "Customer Service Woes" loop.
I probably won't update the OP very often, as FACTS are much slower reveal themselves, as opposed to supposition, anger, excitement, and or spectacle.
That being said, please feel free to report your personal customer service experience.
IMPORTANT:
This thread is meant to inform anyone who's; awaiting an invite for an OnePlus One, have an invite, ordered the device, or are waiting for there device to ship. The information contained in this thread should remain FACTUAL, as in actual customer service experiences.
This is NOT a thread for product reviews. This thread is not about ranting against OnePlus, I like what they are trying to achieve, so please do not post random anger herein.
This is NOT a thread about the product that OnePlus is selling, its about how they are actually selling it.
Hope that make sense, as I'm totally knackered at the moment.​
NEWS ITEMS
Items will appear from newest to oldest, with the date as an underlined header.
07.03.2014
According to Boo, he got his device on July 3rd, after ordering on June 26th (He had standard shipping). Looks like people are getting their devices pretty quick now on the OPO forums too.
I won't have any first hand knowledge now that Boo has his phone, so I'll probably won't update this thread unless Boo has some other issue.​
2014.06.30:
There's several rapidly growing threads on the OnePlus forums regarding the "Pending Shipment" issue of late. One link for example:
http://bit.ly/1pQYMma
There's actually quite a few threads like the one posted above, regarding processing shipping, wait times, etc etc. So, its a known issue.
Not sure there's much to be done about it beyond making a note to the support team.​
2014.06.27:
Good news, the OnePlus site is working and people can order again. Bad news, no one has seen an order actually ship in what looks to be at least a week.​
2014.06.26:
It looks like there are quite a few winners from the "Storm of Invites" lottery that have received their invites, but can purchase the device.
Lots of threads popping up in their forums claiming the same problem. See links below:
http://bit.ly/1mAqPqC
http://bit.ly/1pFnrtF
http://bit.ly/1jpnYMw
The list goes on and on. Is it a website error? Are they really out of stock? I have no idea, but the OPO fans are speculating away. Some say its been 24 hours, some say its more like 8, either way no one is getting their orders in by end of business today. Meanwhile there are apparently no replies on the issue from OnePlus admins.
I feel sorry for the invite winners that can't buy the phone they want. Good thing I still have my trusty Galaxy S3. I think I'll hold on to it until I see a device that really peaks my interest. Haven't seen anything this year that is mind blowing, or a must have.​
Updates will appear only as reports are verified.
Best of luck.
Ta,
ALQI

Thanks for this...please, lets go here for any discussion...http://forum.xda-developers.com/showthread.php?t=2685348

The issues go even further than that...
I am a Storm Of Invites winner as well. I ordered my phone earlier this week and they pulled the $370 from my bank account the same day. However, the status of my order is still "pending shipping" after nearly 2 days. I've been reading that others are in the same situation but are now going on day 5 and 6 of their status being stuck on "pending shipping".
Their own website says it will only be in processing for a maximum of 24 hours before it's shipped out, which is clearly not accurate. What also sucks about this is that some of us paid an extra $6 for expedited shipping to get the phone sooner but here we are 2+ days after ordering and the phone hasn't even left OnePlus' hands to get to UPS/USPS yet. And to top it all off, there is no option to cancel your order, they won't respond to emails and there is no phone number to call.
So even after you get through the headache of actually acquiring an invite, you then face the challenge of being able to successfully place your order, and assuming you do successfully get your order placed it apparently just gets shipped out whenever they get around to it.
I thought ordering the Nexus 4 and Nexus 5 through Google Play during their launches were bad experiences. This one is absolutely horrendous.
Naddict said:
Thanks for this...please, lets go here for any discussion...http://forum.xda-developers.com/showthread.php?t=2685348
Click to expand...
Click to collapse
That thread is in regards to actual reviews about the phone. This discussion is a completely different topic regarding the ordering process itself.

I'm in the same boat here. Nearly 2 days, and my order is still "pending shipment". To make matters worse, it appears that OnePlus got their shipping information mismatched. Apparently, the "standard" shipping in the US is faster than the "express" option. What the hell, OnePlus? As if getting an invite in the first place wasn't hard enough?

sn0warmy said:
The issues go even further than that...
I am a Storm Of Invites winner as well. I ordered my phone earlier this week and they pulled the $370 from my bank account the same day. However, the status of my order is still "pending shipping" after nearly 2 days. I've been reading that others are in the same situation but are now going on day 5 and 6 of their status being stuck on "pending shipping".
Their own website says it will only be in processing for a maximum of 24 hours before it's shipped out, which is clearly not accurate. What also sucks about this is that some of us paid an extra $6 for expedited shipping to get the phone sooner but here we are 2+ days after ordering and the phone hasn't even left OnePlus' hands to get to UPS/USPS yet. And to top it all off, there is no option to cancel your order, they won't respond to emails and there is no phone number to call.
So even after you get through the headache of actually acquiring an invite, you then face the challenge of being able to successfully place your order, and assuming you do successfully get your order placed it apparently just gets shipped out whenever they get around to it.
I thought ordering the Nexus 4 and Nexus 5 through Google Play during their launches were bad experiences. This one is absolutely horrendous.
That thread is in regards to actual reviews about the phone. This discussion is a completely different topic regarding the ordering process itself.
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Thanks for your input. I'm really just trying to help my mate out. We used to be flat mates in Uni.
He got got an invite, bloke was so excited he won something I thought he might keel over. He's BooRaddley or something like that on the OnePlus forums, also the same bloke that pointed me to the iFixit teardown of the OnePlus One.
Boo said he got his order in after something like 10 hours of complaining, emailing, posting, and waiting on the ordering site to start working again. I told him not to throw his money at it, but he said he's never won anything in his life and just wanted to feel like a winner. Deary me, poor bloke. I think I'll let him enjoy whatever glow he can muster, rather than tell him he could be waiting for a long long time.
Oh well, what's done is done.
Let this be a word of caution to those of you waiting for invites.
Ta,
ALQI
PS: I probably won't be posting here very much as I'm sticking with my S3 and I couldn't be bothered to wait on an invite.

It says it will ship within 3 days of payment, ffs, what else do you want, you were 1 of 2500 people out of like a half million people world wide.
I too got a storm invite and ordered it the day i recieved it, be patient, there are a lot of people who want this phone and would be glad to have the chance to purchase it before it goes public, just be glad you won the ****....

treChoy said:
I'm in the same boat here. Nearly 2 days, and my order is still "pending shipment". To make matters worse, it appears that OnePlus got their shipping information mismatched. Apparently, the "standard" shipping in the US is faster than the "express" option. What the hell, OnePlus? As if getting an invite in the first place wasn't hard enough?
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Oh dear, how can "standard" be faster than "express"?
I guess I should change the title of this thread to something like, OnePlus Customer Service Issues. Yeah that'll do.
I hope my mate Boo just went with standard. We both live in California, and OnePlus ships from there right? I just won't breach the subject.

C13v3r0n3 said:
It says it will ship within 3 days of payment, ffs, what else do you want, you were 1 of 2500 people out of like a half million people world wide.
I too got a storm invite and ordered it the day i recieved it, be patient, there are a lot of people who want this phone and would be glad to have the chance to purchase it before it goes public, just be glad you won the ****....
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Where does it say that it ships within 3 days of ordering?
Their own site says processing for 1 day before shipping...
http://support.oneplus.net/hc/en-us/articles/201866680-How-long-will-shipping-take-
I do see your point. We are lucky to even be able to place an order in the first place at this point. However, if they aren't going to honor the shipping timeframe that they highlight on their own site then I believe this is an issue. Especially for those of us who shelled out another $6 to have it expedited.
The way I see it is that they have 24 hours to process it then 7 calendar days to get it to my door (according to their own information in the link above). This means the phone should arrive no later than Wednesday 7/2. I'll even say Thursday 7/3 would be acceptable. But any later than that and I can assure you I will be asking for a refund on my expedited shipping as it clearly wasn't expedited at all. Call me picky but if I'm paying for extra to have it arrive quicker and it takes more than the maximum amount of days that the seller indicates it should, something went wrong on the side of the seller.

C13v3r0n3 said:
It says it will ship within 3 days of payment, ffs, what else do you want, you were 1 of 2500 people out of like a half million people world wide.
I too got a storm invite and ordered it the day i recieved it, be patient, there are a lot of people who want this phone and would be glad to have the chance to purchase it before it goes public, just be glad you won the ****....
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Click to collapse
I understand...I think this is just all of the anxiety and pressure from the whole "experience" letting out. I am grateful, believe me....I feel like OnePlus is just creating unnecessary headaches.

I ordered mine today, 0 issues or problems. If it didn't work yesterday, try again today!

Naddict said:
Thanks for this...please, lets go here for any discussion...http://forum.xda-developers.com/showthread.php?t=2685348
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Sorry @Naddict , I have removed the one item in the OP that was more of a product review item.
However, I would like to keep this thread open as a factual report thread for customer service, specifically the process of getting the product. It should not reproduce any conversations in the "Opinion" threads. I will report only fact. I will also only encourage fellow members to post facts and experience, not opinion, nor speculation. Proof of any report is highly encouraged.
Let me know if that's allright mate.
Ta,
ALQI

C13v3r0n3 said:
It says it will ship within 3 days of payment *snip*
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@C13v3r0n3 Thanks for the info. What was the date of your order? Did you have any issues placing your order?
AT ALL:
Please keep us updated on the time it takes from submitting your order, to actually shipping your device. Is it greater or less than 3 days?
NOTE: We don't need to know how long it takes for USPS or UPS to get you the package, once the item leaves the OnePlus warehouse I assume speed is out of their control.
Also, please try to refrain from posting opinion. I am trying to gather facts in order to keep everyone informed.
Lets all act like Vulcans and remove any semblance of emotion in our reports.
Ta,
ALQI

There seems to be some confusion as to how long OnePlus has stated that it will take from placing an order to it actually leaving their facilities. So far I've seen 3 days, and 24 hours.
Can someone please post a pick of their site where this info is posted, or give us a link where the information can be found.
EDIT: Answered my own question.
From their FAQ here:
http://support.oneplus.net/hc/en-us/articles/201866680-How-long-will-shipping-take-
Pics or it didn't happen? Here you go:
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"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
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"lightbox_download": "Download",
"lightbox_share": "Share",
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Hope that helps.

i ordered mine without a problem. race winners also just got their invites so theres a lot of phones to ship out. standard shipping is faster in the us because they are shipping 2 day priority and express is ups which can take up to 3 days. however express shipping will be processed before standard shipping, and usps wont ship on the weekends. either way you should have your phone by like wednesday.

The Jack of Clubs said:
i ordered mine without a problem. race winners also just got their invites so theres a lot of phones to ship out. standard shipping is faster in the us because they are shipping 2 day priority and express is ups which can take up to 3 days. however express shipping will be processed before standard shipping, and usps wont ship on the weekends. either way you should have your phone by like wednesday.
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Thank you for clarifying. So basically, whatever time is lost by choosing UPS over USPS should be made up for because UPS delivers on the weekends.

treChoy said:
Thank you for clarifying. So basically, whatever time is lost by choosing UPS over USPS should be made up for because UPS delivers on the weekends.
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it depends on how long it takes them to process this batch. i chose standard shipping. i have patience, i can wait an extra day or two. since its the weekend its kind of a gamble which is better, so ill just use the cheaper option.

alquimista said:
...
Can someone please post a pick of their site where this info is posted, or give us a link where the information can be found.
EDIT: Answered my own question.
From their FAQ here:
http://support.oneplus.net/hc/en-us/articles/201866680-How-long-will-shipping-take-
...
Click to expand...
Click to collapse
I already posted that link in post #8.
It's where I got the 24 hour processing timeframe from.

The Jack of Clubs said:
i ordered mine without a problem. race winners also just got their invites so theres a lot of phones to ship out. standard shipping is faster in the us because they are shipping 2 day priority and express is ups which can take up to 3 days. however express shipping will be processed before standard shipping, and usps wont ship on the weekends. either way you should have your phone by like wednesday.
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Click to collapse
Did you told me on the list thread that you got an invite already? Anyways, I'm marking you as invited there as you already ordered the phone.

dansou901 said:
Did you told me on the list thread that you got an invite already? Anyways, I'm marking you as invited there as you already ordered the phone.
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yeah i won on the storm contest. and ordered my phone. i shouldnt need an invite if it ships out.

No issues ordering for me, I just clicked the link in the invite, claimed it, then it took me back to the home page and I clicked the purchase link for the 64gb version then finished with PayPal. Pretty non eventful and very easy.

*** Nexus 6 Shipping Waiting Room ***

Last updated 1/15/2015 at 8:21am
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}
I created this thread to keep all shipping questions, comments, cries, and black eye incidents in one place, and one place only.
Feel free to joke around because we all know, this wait will feel like forever.
Personally, I ordered mine during the second batch on 11/5. To be honest, it was a long weeks' worth of stress and while a lot of others are experiencing that same stress, day by day we're getting closer to the Nexus 6.
Edit: This is by far the best phone I've ever owned, period. I promise you guys will love this device. It was definitely worth the wait with you guys and I really appreciate you all making it just fly by. Enjoy your Nexuses!
Points below are confirmed:
Play Store - Customer Service does not have any relevant information about your order. Contacting them is nothing short of a complete waste of time.
Play Store - Wednesday tentative US order time: 10:00AM PST.
Last Sad Nexus Pre-Order-Standing: Pre-Order Delivery Pool Jack Daniels Contest
Contact Skripka with any further questions. I assume that the contest is over.
The thread format was inspired by the Nexus 4 and Nexus 5 official wait room threads and will receive regular updates.

Hello my name is KornKlown69... I'm a nexus addict.... I ordered mine 10/29... i keep checking my bank account and my order page....maybe 10 times an hour since.... I'm here to receive support and comfort in knowing I am not alone hahaha ?

I feel unsatisfied with my 32GB Cloud White Nexus 6 order. I really wanted the 64GB white version but wasn't able to get it. Willing to trade my 32GB one + $100 to anyone who is willing to trade me their 64GB white one! PM me if interested.

kornklown69 said:
Hello my name is KornKlown69... I'm a nexus addict.... I ordered mine 10/29... i keep checking my bank account and my order page....maybe 10 times an hour since.... I'm here to receive support and comfort in knowing I am not alone hahaha ?
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I bought one of every Nexus item google showed off this year. So I know how you feel.

Was able to get an order in today for a 32GB blue. Still holding out for a 64, though, and if I can get one of those, I'll obviously cancel the 32. But not feeling too confident about that, given how quickly the 64s get snatched up, heh...
Anyway, my shipping estimate says 11/21. I can live with a 32, but obviously 64 would be nicer.

donatom3 said:
I bought one of every Nexus item google showed off this year. So I know how you feel.
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me too... the wife hates me lol

kornklown69 said:
me too... the wife hates me lol
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The wife keeps giving me looks...

soon

kornklown69 said:
me too... the wife hates me lol
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arcanexvi said:
The wife keeps giving me looks...
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Easier to ask for forgiveness than permission.
My wife, "did you get your phone", me " yes", ugh stupid phones. Lol.

I got my order in today for a 32GB Blue, but really wanted a 64GB Blue.
My shipping date is 11/26 right now. I am hoping it will ship sooner, like the Nexus 5, but the nexus 5 I ordered on release day and it shipped the same day, so.... that is out. I just hope it ships well before the 26th.

November 11th or 12th is my guess.

VTEChump said:
November 11th or 12th is my guess.
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Same here. My Player just shipped about 9 days early. If the 6 does the same thing then it'd ship on the 12th which is TMO's general availability day.

I got another Pending amount on my CC. It says GOOGLE *BackflipStudio

10pmStalker said:
I got another Pending amount on my CC. It says GOOGLE *BackflipStudio
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99% sure that has nothing to do with the nexus. More so the developers, backflip studios.

antiochasylum said:
99% sure that has nothing to do with the nexus. More so the developers, backflip studios.
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Its $723. Its the phone. Others have confirmed.

arcanexvi said:
Same here. My Player just shipped about 9 days early. If the 6 does the same thing then it'd ship on the 12th which is TMO's general availability day.
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Click to collapse
I figure my player is going to ship too. I got a notice this morning about my cc on the player having a problem processing. I actually just had that card replaced so I updated the card for the player order.

10pmStalker said:
Its $723. Its the phone. Others have confirmed.
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I havent seen that price on any variant. Its either in the 690s and 700s or 750s and 760s.

antiochasylum said:
I havent seen that price on any variant. Its either in the 690s and 700s or 750s and 760s.
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check this thread out
http://forum.xda-developers.com/nexus-6/general/pending-transaction-t2930111/page2

I ordered mine on 10/29. Just noticed a new temp auth on my credit card. The previous expired.

antiochasylum said:
I havent seen that price on any variant. Its either in the 690s and 700s or 750s and 760s.
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Local tax rates and shipping options will move that number around. Mines $709 with expedited shipping but if he has slightly higher tax that would be why.
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