Best Buy Pre-Order - Samsung Galaxy S10+ Questions & Answers

Ok, so I pre-ordered the S10+ 128GB Prism Black from Best Buy as a pickup (On Feb 22nd, says it will be ready for pickup March 8), I'm now reading several horror stories as well as past experience being terrible. In a nutshell when I had pre-ordered the S8+ from BB, got an email saying it was ready for pickup, went to the store, I find out they sold my reserved device to somebody else... All in all I was able to pickup the phone from another store the same day. As I was searching around I've found that situation has happened to many more people.
Any insight from someone with past experience doing pre-order pick ups from BB on major release days? Any hiccups or problems along the way you may have faced especially for phones?

More than once I've went through that nightmare at BB. I swore to myself no matter what incentives they offered I'd never pre-order with them again

fatboypup said:
More than once I've went through that nightmare at BB. I swore to myself no matter what incentives they offered I'd never pre-order with them again
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Yeah, I am giving them the benefit of the doubt one last time, here's hoping they don't screw up my order again...

Just use the shipping option. It's free and you will get it on release day. Best of all you don't have to walk into a BB store!

aroy97 said:
Yeah, I am giving them the benefit of the doubt one last time, here's hoping they don't screw up my order again...
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Lol, I can't, FedEx and UPS don't bother knocking on my door, ever. I'm in an apartment so they just leave the door tag notice at the lobby door and never attempt to look for my name in the dial box.
And if I ever make the choice of going to the FedEx store to pick it up with the door tag, they'll tell me the driver left the package in the truck and they can't get in. I've gotten 3 packages returned because of this. I don't know if I have bad luck, or it's like this for everyone else in Los Angeles.

I'm waiting for my S10+ 1TB/12GB Ceramic Black. Order status still shows "Preparing for Pickup on Friday". They better not give that away, as I'm sure the inventory of the 1TB model will be limited. Does anyone think there's a micro chance of early delivery, or is Best Buy going to sit on them until Friday regardless of when they arrive?

cyko said:
I'm waiting for my S10+ 1TB/12GB Ceramic Black. Order status still shows "Preparing for Pickup on Friday". They better not give that away, as I'm sure the inventory of the 1TB model will be limited. Does anyone think there's a micro chance of early delivery, or is Best Buy going to sit on them until Friday regardless of when they arrive?
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I don't think they'll release them early, either tomorrow or Thursday we should get an email saying it's ready for pickup. Then apparently someone will call us to schedule an appointment for Friday to come in.

aroy97 said:
Lol, I can't, FedEx and UPS don't bother knocking on my door, ever. I'm in an apartment so they just leave the door tag notice at the lobby door and never attempt to look for my name in the dial box.
And if I ever make the choice of going to the FedEx store to pick it up with the door tag, they'll tell me the driver left the package in the truck and they can't get in. I've gotten 3 packages returned because of this. I don't know if I have bad luck, or it's like this for everyone else in Los Angeles.
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I always have stuff shipped to work.

This AM the cancel button is finally gone. Still shows "preparing". It will have to ship today to arrive tomorrow. I've ordered from BB before and this happens. My account gets charged when it ships and even though it gets shipped ground I get it the next day because the point of origin is always within a day range for ground shipping. Of course there's always a risk of exception and this means it wouldn't arrive until Monday.
If it were outside of the one day range (for ground) they'd either have to ship earlier or use a more expensive service to assure delivery by release date.
I was in a BB store (a rarity for me haha!) yesterday and noticed they had the phones on display. Just from the initial impressions it was mostly meh (I have a Note 9 so that bar is higher) but I did play with the camera briefly and it definitely got my attention.

cpufrost said:
This AM the cancel button is finally gone. Still shows "preparing". It will have to ship today to arrive tomorrow. I've ordered from BB before and this happens. My account gets charged when it ships and even though it gets shipped ground I get it the next day because the point of origin is always within a day range for ground shipping. Of course there's always a risk of exception and this means it wouldn't arrive until Monday.
If it were outside of the one day range (for ground) they'd either have to ship earlier or use a more expensive service to assure delivery by release date.
I was in a BB store (a rarity for me haha!) yesterday and noticed they had the phones on display. Just from the initial impressions it was mostly meh (I have a Note 9 so that bar is higher) but I did play with the camera briefly and it definitely got my attention.
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I just got another transaction from BB on my card, $100 tax. Strange because they charged me the same amount already a week ago, maybe the second charge will go away after I pick it up

As far as Best Buy Canada goes, my S10+ pre-order was supposedly lost in transit. Four hours of calling around later, replacement order is in, and will be arriving in around two weeks. Can't say I'm all that happy, but at least it's on the way again.

Finally got the email it shipped around 1800 local time. Fed Ex home delivery from NY. Scheduled delivery Friday by end of day. Talk about waiting until the last minute! :|

My order status has been stuck on "Preparing for Pickup Today" all day. It's now 13:00 on a Friday. Seriously doubt I'll see it today.

Best Buy, Never Ever Ever Ever Again........
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cyko said:
Best Buy, Never Ever Ever Ever Again........
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same, although I got notified it's ready for pickup an hour and a half after the store opened, was able to pick it up shortly after. Their customer service and order tracking is completely terrible. Next time it's directly from my carrier or Samsung.

I picked up my 2 devices Friday and it was pretty painless. They gave me a gift card for my 2 trade ins which I applied towards the new phones. I did order a blue and prism white but they couldn't find the blue one. They offered to hold one for me when the truck came in but I liked the prism white better anyways so they used an extra white one to give to me.
Process was easy for me.
Sent from my SM-G975U using Tapatalk

I preordered the first day in store at Bestbuy. It kept saying up until 6pm on March 8, Preparing for Pickup. At 6pm I get an email saying that it's delayed and if they can't fulfill my order by April 7th they'll cancel it. Ordered S10+ in blue on Verizon. There's posts all over about this happening so many people. Bestbuy shouldn't promise what they can't deliver.

Sunday April 7th?
Sheesh, that's bad.
I've never had issues with getting it shipped from them.
That's what I suggest.

Related

Radioshack outright lied to make a sale

So i call them up last Friday asking if they had any EVOs and the guy says "No but if you pre-order now we guarantee you will have it next week" so I decide to go with the shack due to the extra $20 in accessories and the fact that he guaranteed it to be there.
so I called this past Wednesday to ask if they had them in yet and the people told me it would be here on Friday, So i wait until today then call them at noon and ask, they tell me "we are waiting on the truck" and ALL throughout the day that is the only excuse i get is the truck and to call back in an hour or a half an hour until I finally went in and the guy says " Oh they will be here Monday" so I ask "why was i guaranteed Friday and given the run around all day?" he responds "I will take your name down for the manager and you will definitely have one Monday".
I feel like they lied through there damn teeth to have me buy the $50 card and lock me in or at least make a $50 profit because really what do they sell that is worth spending the cash on?......... then I will have to get another $50 to cover the gift card if I were to buy from another store.
What, a salesperson was dishonest in order to acquire a commision? Call Geraldo Rivera!!!
itmustbejj said:
What, a salesperson was dishonest in order to acquire a commision? Call Geraldo Rivera!!!
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+1
Especially at The Shack. They are bordering on bankruptcy or a buyout, right? They need every dollar they can get.
itmustbejj said:
what, a salesperson was dishonest in order to acquire a commision? Call geraldo rivera!!!
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roflmao !!
Nowai
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
theoner1 said:
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
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I knew there was a reason I got mine through BB and just got them to comp the $20 as well
They have no control of "the truck".
good old radioshack lol
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theoner1 said:
Think that's bad? try getting a replacement from them if your Evo is getting more mess up (screen is raising higher and major light leakage now). I called every radioshack up to 50 miles from where I'm from and all of them saying there's none in stock and are only doing pre-order or so their saying. Who knows if their saying out of stock only to lure the new customer with their preorder crap. Very fustration I'm telling you.
I know warranty is up to 1 year for manuafacture defect and also have the 7 dollars insurance through Sprint but I just want to go in and out with a new device without waiting since this is a manufacture defect.
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I know the feeling, mine has major light leakage now, and I called Sprint because I had ordered mine on release day, and put me on hold only for some rep to tell me they are not taking orders over the phone even more, even for defective products, I had to go to a corporate store and get put on a waiting list. I was like WTF? Went to the corporate store and they would only tell me they would add me to a waiting list, and didn't know when the phones would be in, they are estimating 1 week. Store Manager didn't even apologize, that made me even madder, thinking about telling them to shove it and wait on the next new android phone to come out, especially since I bought mine off contract, bought my wife's with her upgrade and no problems with hers.
Have you ever worked in retail? Honestly, most of these people will tell you what they know, and a lot of these things are out of their control.
Contrary to popular belief, most people that help you at retail stores and restaurants are not out to ruin your life and steal your money, wife, job, etc. Their normal people just like you, and most of them do really try to help you out.
So cut 'em some slack!
I walked into a Radio Shack today in downtown Miami and bought 2. They were the last two left in all of Miami! I feel so lucky
I don't think they "lied through their teeth" exactly. Odds are Fridays are their normal delivery days for product. Shipments can get delayed. End of story.
Gregalous said:
Have you ever worked in retail? Honestly, most of these people will tell you what they know, and a lot of these things are out of their control.
Contrary to popular belief, most people that help you at retail stores and restaurants are not out to ruin your life and steal your money, wife, job, etc. Their normal people just like you, and most of them do really try to help you out.
So cut 'em some slack!
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He works for Radio Shack...GET 'EM!
J/K
mrono said:
I knew there was a reason I got mine through BB and just got them to comp the $20 as well
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you know best buy was offering a free bt headset instead of $20 right?
SiL3nTKiLL said:
good old radioshack lol
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Hardly. Nothing about Radio Shack now represents the old Radio Shack. I thought they were supposed to cater to hobbyists instead of immitating Best Buy!
Here is another one....On June 16th I found a new "in stock" Evo sold by Amazon. I went through the checkout and selected "overnight" shipping. I filled out the payment info and just as I clicked down on the confirm purchase button I saw the small print at the bottom saying that the order should arrive on June 30th!! 2 friggin weeks?!?!? Luckily I hadn't released my mouse button and got out of it.
lol, thats retail for you. reguarless they have to say they guarantee it, because thats radioshack's policy, who wants to take a loss from their job. their not worried, so at the end of the day its not their problem. just like anywhere else in retail.. you WILL get the phone but at the end of the say the wait is your loss lol
radio shack sucks

How was you Best buy pre order experience?

Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
harajuka said:
Just wondering how the turnout was. Any lines how many others on the pre order list etc? Someone on engadget posted this, im kinda surprised ...
" Pre ordered mine in Alabama- got there after church early service about 1.5 hours before BB opened at 11. I went ahead and stood at the doors even though nobody was there yet-just messed with my phone for awhile. About 20 minutes before the doors opened, a line started to form and by 11 there were about 30-35 people in line for pre orders, surprisingly a wide range of ages- about 25-30% female and 70-75% male. I was shocked to see a line period. Figured I'd be the only one."
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Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
setite said:
Dude, please tell me you have pictures? My BB had lots of people out line, but none of them for the XOOM. Do you live in a tech savvy district? I find it odd that anywhere would have a line for the XOOM, but it's encouraging.
I just bee-lined for the mobile department and some cute chick handled my pre-order. I played with a galaxy tab for about two minutes then left.
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Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
harajuka said:
Oh that is from a comment I pulled from someone else on engadget. I decided not to place a pre order as I will be buying from Costco...
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That's what I get for skimming the post
The BB's in MA don't open until 11:00 on Sundays (vestiges of the old Blue Laws). I got to the store at 10:45. There were a dozen or so cars in the parking lot with people waiting, as no one wanted to stand outside in the cold (20* F) and wind. They opened the doors right at 11:00 and I was the first one in the store. I walked right over to the mobile counter and asked about the pre-order. They pulled a spiral notebook out of the locked cabinet behind them which had the pre-order info in it (for the Xoom and Thunderbolt), scanned the bar code on it and filled in my info on the first page, then rung up the pre-order with the $50 gift card. I was in and out in less than 10 minutes, and none of the other people waiting were there for the Xoom.
I did find it interesting that not all BB's were doing pre-orders for the Xoom. I called 3 last night, and 2 out of the 3 were doing pre-orders.
BB in my area was a joke
Only myself and one other person were there at open yesterday to pre-order. Both of us were told they were not doing pre-orders for the xoom. I laughed and said its on your website so look it up. 10 min later they found it and placed our orders. Considering we all know this was in their play book, they had training and this is usually a good best buy I was disappointed by their stupidity. In the end its ordered so as long as it comes in and I get a call on Thursday I will be happy.
I just returned from Best Buy (Knoxville, TN), worked yesterday so I didn't have time to stop by. The person at the Mobile center wasn't sure they were taking pre-orders, she had to ask a couple of people. Funny thing is when she got confirmation she knew exactly where to go in their little folder of pre-order forms, flipped right to the XOOM and pulled one out. Based on what I saw there was only one other pre-order from this location. All in all, quick and painless.
I just left Best Buy in Miami, FL and tried to inquire about pre ordering the xoom, and also to check if I could use a 10% coupon. I went to the mobile section and asked a girl about the xoom and she gave me a "deer caught in the headlights" look. She said, "oh, you mean the iPad thingy?" I said, "please don't call it an iPad." She checked with another of the associates and sent me to the computer section. I just decided to leave ASAP. I'll try another Best Buy later.
Sent from my Inspire 4G using XDA App
No matter where I have worked, I learned as much as I could. It bothered me in my first week at a new job, having to ask for help, how can these people go years oblivious.
I went to the bestbuy in georgia..at about 10:45 there were maybe 10-15 people there.When the doors opened I thought for sure everyone was headed for the Xoom..but it turned out that none of them went near the mobile center.I was the only & 1st person to pre-order the Xoom.
Sent from my DROIDX using XDA App
iceytea said:
Heh, what line? I went in at 11:00am-ish and they open at 10am. Went over to wait for help in the celluar area, talked to the salesperson about pre-ordering and then left. I asked and they said I was the first person even to ask about pre-ordering.
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Same here 12:20 and I was the first one pre order. Its funny though cuz the sales rep I spoke to didn't even know what it was. She thought it was a phone. But I said its not a phone. Then she looked into the inventory then asked me is it a tablet? I was satisfied finally she got what I was asking for. I kept waiting for another 20 mins while she trying to look for where to do pre order. As long as I got my xoom im happy.
Sent from my Nexus One using XDA App
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
SamuriHL said:
Ours was weird. I stood in line at the mobile center for maybe 15 minutes while people got their phones replaced, wireless modem cards fixed, etc. When I asked about the Xoom, he asked me to follow him to the magnolia room and did the pre-order back there. Never had that happen before. No idea how many people ultimately pre-ordered in our store.
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Well lets wait until motorola out the number of xoom sold then we'll all know, at least nationwide not one store particularly. But best buy site says xoom pre order is now on back order. Wondering if they really just sold their whole stock ones on day one.
Sent from my Nexus One using XDA App
r0guenj said:
i walked in today around 3pm and asked about it. the staff said that the preorder guaranteed a unit if they shipped to that store, not that they (the store) were guaranteed units in the first place.
no thanks bb...... ill chance a direct buy from vzw or or costco....
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That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
i agree, but preorder to me says i will definitely get a unit on release date, not that i will get one if they ship. the least bb as a corp could do is say yes this store will get a delivery of units. but i guess in this day and age of advanced supply and management systems a store cant tell if they are going to get them.
if i preorder and the store says sorry we did not get any, i would run my complaint as far up as i could go.
setite said:
That is always the deal on pre-orders. The date is subject to change and they often don't know how many they will get if any.
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I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
Slimgym20 said:
I'm gonna be pretty pissed if my store doesn't get at least 2 units (I was #2) - They shouldn't advertise you can pick up the unit in that store on the 24th if you aren't guaranteed it.
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Indeed. Fine Print is gay.
Side Note. Should I have pre-ordered accessories too?
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It is possible to activate the 3G with another carrier? or it's blocked to Verizon ? like here, in Canada..

N6 Delivery Date Hint

For Everyone wondering and speculating, I got an email this morning from Dbrand. I ordered the CF skin for the Nexus 6 last week on the 29th. I got a shipping notification email this morning... which was rescinded almost 2 hours later...
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So, if the skin was scheduled to be shipped today in order to arrive in 1-2 weeks AND before the device arrives that means that the Nexus 6 was originally supposed to be on everyone's doorstep by the 18th at the latest.
So, I guess it's safe to assume that the N6 won't hit anyone's mailbox before the 18th which totally jibes with the original forecast of the 21st.
I guess the bad news is that if I don't get a shipping notice from Dbrand before Friday the N6 delivery date of the 21st has just hit the bottom of the toilet. That means the N6 won't be on the street until later than that.
Using the info I have this means that no one is getting their phone before the 21st.
Does this sound right?
I wonder what lead you to believe a tiny skin company have supplier and inventory secrets on the Nexus 6.
What the hell does this have anything to do with Google shipping out Nexus 6's?
Click bait..
Dusty Rhodes said:
For Everyone wondering and speculating, I got an email this morning from Dbrand. I ordered the CF skin for the Nexus 6 last week on the 29th. I got a shipping notification email this morning... which was rescinded almost 2 hours later...
So, if the skin was scheduled to be shipped today in order to arrive in 1-2 weeks AND before the device arrives that means that the Nexus 6 was originally supposed to be on everyone's doorstep by the 18th at the latest.
So, I guess it's safe to assume that the N6 won't hit anyone's mailbox before the 18th which totally jibes with the original forecast of the 21st.
I guess the bad news is that if I don't get a shipping notice from Dbrand before Friday the N6 delivery date of the 21st has just hit the bottom of the toilet. That means the N6 won't be on the street until later than that.
Using the info I have this means that no one is getting their phone before the 21st.
Does this sound right?
Click to expand...
Click to collapse
Honestly you can't assume that DBrand shipping date has anything to do with the N6 shipping date...
I cant believe I opened this
Dusty Rhodes said:
For Everyone wondering and speculating, I got an email this morning from Dbrand. I ordered the CF skin for the Nexus 6 last week on the 29th. I got a shipping notification email this morning... which was rescinded almost 2 hours later...
So, if the skin was scheduled to be shipped today in order to arrive in 1-2 weeks AND before the device arrives that means that the Nexus 6 was originally supposed to be on everyone's doorstep by the 18th at the latest.
So, I guess it's safe to assume that the N6 won't hit anyone's mailbox before the 18th which totally jibes with the original forecast of the 21st.
I guess the bad news is that if I don't get a shipping notice from Dbrand before Friday the N6 delivery date of the 21st has just hit the bottom of the toilet. That means the N6 won't be on the street until later than that.
Using the info I have this means that no one is getting their phone before the 21st.
Does this sound right?
Click to expand...
Click to collapse
Thanks for that. I needed a good laugh this morning.
(If it isn't clear, these companies have absolutely no idea when the Nexus 6 will be here and it's downright silly to think that they would have that kind of information.)
Why are you guys flaming the OP? I think it's naive to think these companies don't know the details. They probably have pre-production models to use to develop their products. They also know when the product their accessory is made for will be released. How else will they know when to ramp up production, release dates for their product, etc.? They probably have NDA's in place with Google.
HankStorm said:
Why are you guys flaming the OP? I think it's naive to think these companies don't know the details. They probably have pre-production models to use to develop their products. They also know when the product their accessory is made for will be released. How else will they know when to ramp up production, release dates for their product, etc.? They probably have NDA's in place with Google.
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Exactly. They have already shown they have an Nexus 6 in their possession.
However it does seem iffy because the said company is very small.
Hey I was just putting in my two cents.
Besides that the thing that made me suspect that they may know the actual release date is that they specifically mentioned that they'd have it delivered to my door before the N6. Why bother to even mention that I'd have it before my phone arrives unless you knew when it would ship?
Why would it seem so impossible that a company that makes its living off of another product would know when it would hit the market?
Jesus, you guys get your panties twisted over the dumbest sh it.
Dusty Rhodes said:
Hey I was just putting in my two cents.
Besides that the thing that made me suspect that they may know the actual release date is that they specifically mentioned that they'd have it delivered to my door before the N6. Why bother to even mention that I'd have it before my phone arrives unless you knew when it would ship?
Why would it seem so impossible that a company that makes its living off of another product would know when it would hit the market?
Jesus, you guys get your panties twisted over the dumbest sh it.
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The only thing that makes me suspicious about this is their delivery window. How can they possibly tell you that it'll get there before your nexus when they deliver in 7-14 days? 7 days is a pretty big window when deliveries are concerned.
According to the lunar positioning measured tied with the spectral decay of the rotational veleodensity of the earth's magnetic forces, the Nexus 6.....OH GOD TJERE'S A NEXUS 6 BEHIND YOU
InGeNeTiCs said:
The only thing that makes me suspicious about this is their delivery window. How can they possibly tell you that it'll get there before your nexus when they deliver in 7-14 days? 7 days is a pretty big window when deliveries are concerned.
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Maybe they know that the release date is more than 14 days away. That's my only point.
Dusty Rhodes said:
Maybe they know that the release date is more than 14 days away. That's my only point.
Click to expand...
Click to collapse
Maybe, but it seems like a stretch. It's more likely that they're just going with the ship date that everyone is dreading. Nov 21st. Which just so happens to fit perfectly with your theory.
Man this device got people making up stuff lol
They could ship it today or tomorrow and it would still be here before the Nexus 6. This post makes no sense. They said that I would get it before the N6. Not the day before.
Sent from my One+
1: seeing that Dbrand is a Canadian based company, could they possibly know the Canadian release date and not the American one? so if they did actually have information on release date, they may be referring to one that is weeks after the US launch anyway... so like.. we will get our skins before the Canadians get their N6's lol
2: T-Mobile is still saying they are going to have the N6 on the 12th.
BBlax said:
According to the lunar positioning measured tied with the spectral decay of the rotational veleodensity of the earth's magnetic forces, the Nexus 6.....OH GOD TJERE'S A NEXUS 6 BEHIND YOU
Click to expand...
Click to collapse
Actually after researching the cognitive data from the spectral decay of the rotational veleodensity of the earths magnetic forces, I found that the sum of the reverse entropy was not added. After analyzing all the new data and figuring in all applicable data the Nexus 6 was neither behind nor in front of him. It was below and above and the the right but not the left of him. But that's neither here nor there because due to the large time lapse its already urinated in his cheerios and secretly placed the "Kick Me" sticker on his back.
So what color is the case you ordered?

Fedex customs holding issue.. Anybody else?

Anyone else having issues with Fedex holding your shipment due to the fact that they have to "inspect the package thoroughly" ?
I have been waiting for my MXPE since Wednesday, and every call I make to Fedex seems to have a new twist to the original story. My phone is in "transit" from Memphis, Tennessee since Tuesday.
At first I was under the impression of the Pope's visit causing delays, but does not seem so. Does anyone have suggestions as to what to do in this case, seeing as Fedex doesnt know how long they're holding it for?
Mine has been in Customs hell since early Thursday morning. The message says "Shipment documentation indicates value discrepancy. Correct value of shipment is required." At this point, who knows how accurate that is. Original FedEx delivery date was the 28th, but that has since changed to No ETA at this time."
Looks like all we can do it wait. [emoji35] [emoji35] [emoji35] [emoji35]
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Mine was in customs last week starting the very early AM of Saturday and did not get released until Monday around 5:30pm and then I received my phone that Tuesday morning
ALL MXPE orders coming from Motorola go through the "clearance delay" or some type of customs issue. There is a huge thread/complaint about this on Android Central forums - http://forums.androidcentral.com/mo...oto-x-style-order-shipping-discussion-67.html. The bulk of the "complaints" or talk of it is around page 50 or post #1100.
My first order of 2 phones went through it. It took about 2 days before it was shipped out. My replacement that was shipped out 1-2 days ago is now in Memphis TN and has the same message. It should be cleared up by either Sunday or Monday and should be delivered the next day by 10:30am.
Clearance delay
MEMPHIS, TN
Ship date :
Fri 9/25/2015
SHENZHEN, CN CN
Estimated delivery :
Tues 9/29/2015 by 10:30 am
DAVENPORT, IA US
Clearance instructions from the importer are required.
Recommended action:
Importer must provide instructions.
Reason for delay:
Part number not provided in customer's database.
Recommended action:
Shipper/Consignee to provide part number.
I was supposed to get mine on the 22nd. Of course not even close and since then got one from Amazon. One or both are going back, not happy with it being over a week late and the one from Amazon having issues. Any other comparable phone I can get for VZW that I an root?
Looks like they've cleared up the Customs issue...
Still in delay. Here from Friday. Who ever handles their manifest and customs work is clearly incompetent
Strange. Mine shipped direct from China as well, but without any issues. FedEx picked it up on Monday the 21st and I received it the next day. I ordered mine direct from Moto's customization page.
Mine showed customs delay for about eight hours. After that it was out of customs and is currently still on track for Tuesday delivery.
Just checked, still in delay.
Mine was in the delay also. However, I still received the phone by the expected delivery date of the 15th of this month (actually got it on the 14th). Seems like this is a normal occurrence.
Nope, just checked mine and still showing as delayed. You know it almost looks like this happens a lot. You would think they would try harder to prevent it. Moto better not F this up or this might be the one and only two Moto phones I ever buy. I've been a Samsung die-hard since the first Galaxy but with the introduction of the S6 it all went downhill for me. LG sucks, HTC is too expensive and Moto had a clear 8-lane highway with no traffic with a 200-MPH sports car to make me their customer... but this dumd a$$3$ forgot to tell the driver he needed to know how to drive a manual transmission and therefore my package is now delayed. Yes that was an analogy, so simple any other company could've done it. Obviously Moto is not up to par with the big boys. Just want my damn phone already. I even took the 28th and 29th off so I would have enough time to play with the phones. #FMLMoto #MotoFailure #BigFail
Lol you took off work for a phone.... wow
Yut Kill
So I leave my office early today to stop by the facility where Fedex holds their package, I find a fedex guy holding a box for me, surprise!
cerobles1 said:
Nope, just checked mine and still showing as delayed. You know it almost looks like this happens a lot. You would think they would try harder to prevent it. Moto better not F this up or this might be the one and only two Moto phones I ever buy. I've been a Samsung die-hard since the first Galaxy but with the introduction of the S6 it all went downhill for me. LG sucks, HTC is too expensive and Moto had a clear 8-lane highway with no traffic with a 200-MPH sports car to make me their customer... but this dumd a$$3$ forgot to tell the driver he needed to know how to drive a manual transmission and therefore my package is now delayed. Yes that was an analogy, so simple any other company could've done it. Obviously Moto is not up to par with the big boys. Just want my damn phone already. I even took the 28th and 29th off so I would have enough time to play with the phones. #FMLMoto #MotoFailure #BigFail
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My tracking info looks exactly the same as yours, even the time stamp
mine had an expected delivery 10:30 am today in NY as of last night. today it's "pending"
with the last update from friday that its in transit in memphis friday morning.
Mines in the same state since I found out it was on Clearance Delay on Friday(9/25). Called FedEx up, and was suppose to get a call back so I could provide the info they needed(correct value of shipment). Didn't get a call back.
Called them again on Saturday, and I got a call first thing this morning from FedEx, and the lady stated that there is nothing they can do and are waiting on the shipper to provide the necessary paperwork to get it out of 'delay' status. She stated, my item might have no issues at all, but it's part of a shipment of other items(on a pallet), and it can't leave until it gets the proper paperwork... wtf.... she even stated she don't know how long it will be in that state..
Motorola support provided some answer into this problem. It seems Motorola ships our phones in patches. And when they reach Memphis port, the patches will be randomly pulled by US customs to check for proper documentation and such. This is usually cleared within 2 business days. That's why Motorola usually adds 2 business days to the estimated delivery time to account for these random customs check.
Here's mine that was stuck in customs random check for 2 days.
Mine is still in Customs delay from Thursday night.
Whatever, Nexus announcement is tomorrow. Probably all the best I didn't get my Pure two weeks ago when it was promised.
vnphantom said:
Motorola support provided some answer into this problem. It seems Motorola ships our phones in patches. And when they reach Memphis port, the patches will be randomly pulled by US customs to check for proper documentation and such. This is usually cleared within 2 business days. That's why Motorola usually adds 2 business days to the estimated delivery time to account for these random customs check.
Here's mine that was stuck in customs random check for 2 days.
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Take what they tell you with a grain of salt. All MXPE's that I've seen and even on AndroidCentral (http://forums.androidcentral.com/mo...y-moto-x-style-order-shipping-discussion.html), every package has gone through this "clearance delay"
My first package has gone through it and my 2nd package is also the same.
In AndroidCentral, people have gotten different response multiple times. Ranges from there is no delay, it's just FedEx to the proper documents have been submitted to consumers shouldn't be seeing any of those messages.
Contacting FedEx is a mute point as well because they'll bounce it back to Motorola say that they're waiting for documents, etc.

Anyone else wake up in the middle of the night to order the 3t...

...and then kick themselves when they saw it wasn't sold out this morning?
Or is it just me?
Yes! Lol I got up at midnight and 3am just to be sure......so dont feel bad . I just hope I'll be able to part ways with my Nexus 6.
Nope, got a full night sleep!...ok, I'm lying...
Wake up in the middle of the night aka nightmare.. is when you bought OP3 and the next day OnePlus Announces OnePlus 3T.. just to fight with the pixel.!! GG OP -.-
I don't normally go to sleep until after midnight anyway, so it's all good for me. Nothing lost except $480 hole on my paypal.
someone0 said:
I don't normally go to sleep until after midnight anyway, so it's all good for me. Nothing lost except $480 hole on my paypal.
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Mine say for $479 so they charge an extra $?
I also planned waking up at 2:00 in the morning on 28th November when 1+3T (Europe version) is officially available in my timezone (Latvia, UTC +02:00), but then I found out that OnePlus is having a Pop-up event in Helsinki, Finland (https://oneplus.net/lv/3t-popups) where 500 units (gunmetal 64 and 128gb versions) where being sold today at Elisa Kulma store on Aleksanterinaktu 19, Helsinki from 17:00 to 20:00.
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Asked my friend in Helsinki to get it and he got me one (1+3T, 64gb version) :good: (should be in my hands this Thursday/Friday). #Excited
It came with bonuses (OP bag, OP t-shirt, extra case and headset.
jemeljsh said:
It came with bonuses (OP bag, OP t-shirt, extra case (wood) and headset.
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But do you very have to post the pic with the last 4 digit of your friend cc on the receipt?
someone0 said:
But do you very have to post the pic with the last 4 digit of your friend cc on the receipt?
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ooops, my bad .. but it does not give you anything without the CVC numbers anyway .. still my mistake. 3T got me overexcited.
Next 1+3T pop-up event (the only way to get 1+3T in EU earlier than 28th november + shipping time) is in London, UK on November 24, at 3:02pm, but I have no further information in respect of the available stock.
I stayed up, and honestly wish I hadn't. I tried ordering with my Credit Card, which got stuck in payment pending and somehow duplicate orders (two orders in my history, and ended up hitting fraud detection on the CC). Couldn't get it figured out at the time, so called Oneplus at 4AM EST and was told "Oh well, put in another order with different payment." So I wound up doing that, but instead of it shipping tomorrow like the original order it's now listed as Friday. Just a debacle for me.
I didn't wake up, I stayed awake. Stressed about it all day refreshing pages and tuning everything else out so I wouldn't miss it.
And YES I was a little disappointed when I woke up the next day and they were still available
Eagerly waiting for the Europe/Asia version to get released as the US version doesn't support my country's LTE bands
I woke up to alarm clock 15 minutes prior, launched the store in one tab, the Paypal session in another and was done with the order 31 second after the sale began. Wasn't at all pissed when it didn't run out of stock in the morning - why would I, I got my own phone ordered, so? The frustrating part was DHL shipping, who put my shipping 3 times on hold in Los Angeles. But nevertheless, I'm holding my phone in my hand now and I am super happy with the purchase! And Amazon managed to deliver a new Spigen case just 2 hours before the phone itself was delivered.
So is the HK ready to order tonight at 12 midnight HK/China time (+8GMT), or does it tick over at midnight GMT?? anyone have a confirmation of this. In previous starts have the asian model sold out as quick as your US model when it hit the market? anyone have an educated guess? thanks!!
I'm on nightshift so I was already awake ......Ordered right away.....But one strange thing....I choose priority shipping (+€10) so it was delivered at 1 dec....after paying it says 6 dec, the same as standard shipping....That's a way of getting easy money....
I couldn't really sleep! It's 3.20am here in the UK and I ordered mine just after midnight as today is our release day. Kept thinking the site would crash but it all went through smoothly. Now can't get back to sleep again!
i was sleepless until 1am aswell, was too nervous about op3t ;D
ordered @1:01am.
at 1:00am it showed 'out of stock' on their website for the 3T, which gave me a little heart attack at first
robiris said:
I'm on nightshift so I was already awake ......Ordered right away.....But one strange thing....I choose priority shipping (+€10) so it was delivered at 1 dec....after paying it says 6 dec, the same as standard shipping....That's a way of getting easy money....
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Click to collapse
Same here Hope its just a system bug, otherwise this would be quite a ripoff.... Btw ordered also in the morning at 0115 - well, having sick kids to look after has at least one benefit after all
EDIT: well, at least it got shipped the 28th evening - so I'm optimistic
ordered a 128gb gunmetal at 1am ! can't wait to be next week [emoji14]
Edit : seems like waking up was a good idea, with standard shipping it should arrive in France the 1st December
8th december here..

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