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My phone wont charge through USB. It charges using the same cable plugged into a wall adapter, and charges just fine with my wall adapter and car charger, it just wont charge when plugged into a computer.
As for some basic troubleshooting steps-
1) The phone is recognized and syncs on both PCs
2) Hasnt worked from day 1, Factory ROM, Hard Reset, and now with a flashed ROM
3) Uninstalled and reinstalled ActiveSync etc
4) When it connects to a PC it prompts what I would like to do (PC and Phone) Ive tried every option and the results are the same.
I'm out of ideas, and since Ive searched Im not sure if Im an idiot for expecting this thing to charge, or if my phone is defective. I figured I'd ask here before calling T-Mobile since I hate calling Customer Service for anything.
Go into settings/system/power/battery and there should be a check box that says "When phone is on, do not charge the battery when connected to a pc"
make sure that is not checked.
Thanks, but its not checked.
Ive tried checking it, plugging in, and then unplugging, unchecking, then plugging back in.
Switch off your phone, then plug it into the computer. Does the orange charging led show up? If not, you may have a defective phone.
If it charges with a computer usb while switched off and doesn't when switched on, then there is some software problem.
4theU said:
My phone wont charge through USB. It charges using the same cable plugged into a wall adapter, and charges just fine with my wall adapter and car charger, it just wont charge when plugged into a computer.
As for some basic troubleshooting steps-
1) The phone is recognized and syncs on both PCs
2) Hasnt worked from day 1, Factory ROM, Hard Reset, and now with a flashed ROM
3) Uninstalled and reinstalled ActiveSync etc
4) When it connects to a PC it prompts what I would like to do (PC and Phone) Ive tried every option and the results are the same.
I'm out of ideas, and since Ive searched Im not sure if Im an idiot for expecting this thing to charge, or if my phone is defective. I figured I'd ask here before calling T-Mobile since I hate calling Customer Service for anything.
Click to expand...
Click to collapse
have you tried plugging it in to a different usb port? or different computer? my guess is could be a bad usb port..
not necessarily a bad usb port, some simply don't push enough power to trigger charging. same test applies, though, try all usb ports, don't forget there are likely ports around back too. also test it on another pc if possible.
kcaj32 said:
Switch off your phone, then plug it into the computer. Does the orange charging led show up? If not, you may have a defective phone.
If it charges with a computer usb while switched off and doesn't when switched on, then there is some software problem.
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Click to collapse
I forgot my USB cable at work but this sounds like a good idea I havent tried yet.
My laptops USB ports are fine, I use them all the time for my external hard drive which is also powered by the USB, my zune, wifes iPhone, etc. Not to mention I have the same result with my work computer, which charged my other phones.
I'll try this and post the results, thanks for the helpful responses. After this test, I'm calling T-Mobile and complaining.
I'm finding the USB connection is getting increasingly flakey. Sometimes it connects, sometimes it fails to do anything. Have tried on 3 Windows PCs - one 64bit the other 2 32bit and the same thing happens so it must be the phone's end. The charge light always comes on but the PC connection now works only 50% of the time.
Doesn't seem to be a loose connection - makes no difference if I wiggle the plug. Reboot makes no difference. I have ordered another cable but wonder if it could be the microUSB socket itself. Anyone know of any way to test if that is the case?
When I connect my Nexus 4 to my MacBook Pro and try to transfer files (or even just connecting it, not doing anything) my phone just comes in and out of connection. I know when my phone is connected when the File Transfer program (downloaded from Google) pops up.
The File Transfer program just randomly opens and closes, and sometimes when I'm in the middle of transferring a big file my phone disconnects and I have to start the transfer all over again (really frustrating).
I wonder if anyone else had this problem, or if anyone know of a culprit that could be causing this connection problem.
Anyone?! D:
bump
Oh boy, no one?
Sounds like a dodgy USB cable or port. Try switching both. If it still happens, connect to a windows PC to see if it's the phone.
Not sure what the problem is but I have this happen on occasion too. I'm running Windows 7 so it's not a Mac issue.
I have problems with certain usb cables, some work and some don't. I get the best results using the usb cable that came with the phone, it has never given me a problem.
kzoodroid said:
I have problems with certain usb cables, some work and some don't. I get the best results using the usb cable that came with the phone, it has never given me a problem.
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Click to collapse
I have better results using my old Vibrant usb cable. OEM is kind of crappy for some reason. Once and a while I can unplug the charger from the wall and phone and still have some kind of electrical buzzing in the charger.
the OEM (Stock USB that came with my phone) charger doesn't give me any trouble either.
When I plug it in my laptop to charge, the charging is spotty (I assume because the electric output from the laptop is not strong enough). So I plug it into a wall outlet, no problem.
It's only when I connect to a computer when the connection gets interrupted and messes up my file transfers, annoyingly... so me and md5 are best friends now.
I just don't know if there is something causing this besides the phone, or is it the phone itself (so i can contemplate RMA)
If others have this issue then I want to know if they fixed it or found a workaround...
mastrgamr said:
the OEM (Stock USB that came with my phone) charger doesn't give me any trouble either.
When I plug it in my laptop to charge, the charging is spotty (I assume because the electric output from the laptop is not strong enough). So I plug it into a wall outlet, no problem.
It's only when I connect to a computer when the connection gets interrupted and messes up my file transfers, annoyingly... so me and md5 are best friends now.
I just don't know if there is something causing this besides the phone, or is it the phone itself (so i can contemplate RMA)
If others have this issue then I want to know if they fixed it or found a workaround...
Click to expand...
Click to collapse
When I plug my phone into my desktop pc with an alternate usb cable I have it constantly disconnects and reconnects. As soon as I use the stock usb cable it stops doing it and works. I really haven't looked to see what the difference is between the cables could just be that the alternate I use is just cheap. The other cable works fine with my other phones too so its weird.
Hi guys, I have this really weird issue occurring. I have my note 3 connected to my computer via usb, but it does not stay connected. My computer keeps making a noise of new device connected, then disconnected. The phone connects, few secs later, disconnects. I have tried 3 different usb, 1 is the original,, different usb ports. It cant be the cable tho, cause it charges fine, and i wiggled it while charging. I let the drivers install when i first plugged the n3 in, so those should be good.
Any idea? could it be a ROM issue? Really need it to work, since I use tethering (
thrgk said:
Hi guys, I have this really weird issue occurring. I have my note 3 connected to my computer via usb, but it does not stay connected. My computer keeps making a noise of new device connected, then disconnected. The phone connects, few secs later, disconnects. I have tried 3 different usb, 1 is the original,, different usb ports. It cant be the cable tho, cause it charges fine, and i wiggled it while charging. I let the drivers install when i first plugged the n3 in, so those should be good.
Any idea? could it be a ROM issue? Really need it to work, since I use tethering (
Click to expand...
Click to collapse
What rom are you using? And have you tried reinstalling drivers from samsung? http://www.theandroidsoul.com/galaxy-note-3-drivers-installation-guide/ and have you tried just using the micro USB cable (not the USB 3.0)
biggins 4.5, yea i tried those drivers, didnt try usb2.0 yet.
Its literally sitting here connecting, then disconnecting on and on, i have no idea, not even moving it
thrgk said:
biggins 4.5, yea i tried those drivers, didnt try usb2.0 yet.
Its literally sitting here connecting, then disconnecting on and on, i have no idea, not even moving it
Click to expand...
Click to collapse
It could be the data pins in the cable/phone, the power pins would still let it charge even though there's still supposed to be energy going through the data pins when charging. And have you selected a different option when plugging it into the computer (from installer, media device, to camera) from the options that note 3 provides? (click the icon in the status bar when you plug it in)
yea i tried camera, its on installer by default i think and i tried mtp also, usb3.0 said it required airplane mod so i didnt try that. How could i check the pins>
thrgk said:
yea i tried camera, its on installer by default i think and i tried mtp also, usb3.0 said it required airplane mod so i didnt try that. How could i check the pins>
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Click to collapse
Well it you look at the port and they're not bent or snapped then it isn't the pins. What about USB 2.0?
Will try 2.0 tomorrow, here is a pic of the pins, if you zoom in do they look ok?
http://i58.tinypic.com/r882o3.jpg
What OS is your computer running? There are some USB issues with windows 8.1. I was having the same problem at times but there was a fix in optional updates that have seemed to clear things up for now. I think it's the download numbered...2914219. I'm not completely sure as I did a few weeks ago.
Just for the record, I have had trouble with certain cables in the past. Sometimes computer didn't like a long cable.
Pins are absolutely fine, only reason I even mentioned those was because one time a little kid plugged my streak 7 cord in upside down and jacked the female port to crap. And as TheAfroSamurai mentioned it might be your computer, I had trouble with a long cable with my kin 2. Different cable fixed it for me.
Sent from my GalaxyAwesome
TLDR: I am only able to achieve a stable data connection using the Samsung usb-c cable that came with the phone. I've had my S8+ since the first day it was available in the US, Apr 21. And I've had this problem since that day.
Details:
When I plug my phone into a computer (transfer files, etc) or my car (Android Auto), it always works fine with the Samsung cable. It almost never works with any other usb-c cable I've tried, seeming to succeed only if the cable sits just right in the port. If it happens to work, and I move the phone/cable at all, it stops. On a computer, the "you plugged in a device" dialog pops up over and over again really fast (1 hertz).
I've tried it with both usb 2.0 and 3.0 ports on a couple towers and 3+ laptops
I've tried at least 3 different kinds of cables and at least 10 total cables. The cables don't sit loosely in the port or anything. They fit snug and hold fast, as I've come to appreciate about usb-c.
The other cables all work fine with other usb-c devices I have -- Pixel phone, Nexus 6p, Nexus 5x, Chromebooks, Nintendo Switch controllers
Charging works fine 90-95% of the time with other cables. When it fails, it slow charges, saying "Ensure the cable is plugged in properly" or something like that
I see articles online encouraging purchase of all kinds of non-Samsung usb-c cables to use with the S8
I would conclude the port is loose, but the cables all fit snugly, and the Samsung cable *always* works. I don't have to wiggle it in the port or anything--no effort at all.
This hasn't been a big deal for me until this week. I have usb-c cables all over the place I can charge with, and I carry the Samsung cable in my backpack for when I need a data connection. But now I have a car with Android Auto, and want to keep a valid cable in there.
Has anyone else experienced this? I searched around some, but couldn't find anything.
I'm using three different brands of type-C usb cables, micro usb cable+included adapter (micro usb to C). All are working fine.
jamesoguntebi said:
TLDR: I am only able to achieve a stable data connection using the Samsung usb-c cable that came with the phone. I've had my S8+ since the first day it was available in the US, Apr 21. And I've had this problem since that day.
Details:
When I plug my phone into a computer (transfer files, etc) or my car (Android Auto), it always works fine with the Samsung cable. It almost never works with any other usb-c cable I've tried, seeming to succeed only if the cable sits just right in the port. If it happens to work, and I move the phone/cable at all, it stops. On a computer, the "you plugged in a device" dialog pops up over and over again really fast (1 hertz).
I've tried it with both usb 2.0 and 3.0 ports on a couple towers and 3+ laptops
I've tried at least 3 different kinds of cables and at least 10 total cables. The cables don't sit loosely in the port or anything. They fit snug and hold fast, as I've come to appreciate about usb-c.
The other cables all work fine with other usb-c devices I have -- Pixel phone, Nexus 6p, Nexus 5x, Chromebooks, Nintendo Switch controllers
Charging works fine 90-95% of the time with other cables. When it fails, it slow charges, saying "Ensure the cable is plugged in properly" or something like that
I see articles online encouraging purchase of all kinds of non-Samsung usb-c cables to use with the S8
I would conclude the port is loose, but the cables all fit snugly, and the Samsung cable *always* works. I don't have to wiggle it in the port or anything--no effort at all.
This hasn't been a big deal for me until this week. I have usb-c cables all over the place I can charge with, and I carry the Samsung cable in my backpack for when I need a data connection. But now I have a car with Android Auto, and want to keep a valid cable in there.
Has anyone else experienced this? I searched around some, but couldn't find anything.
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Click to collapse
It's a big I aqh3 I'm 99.9% positive. My MacBook pro power cable is as good as they come but it flaps like 3x then just says fail on my phone screen despite it working fine lol. It does not do this on for example the eng rom for root
I bought 3 type c cables from 3 different manufucturers. Only one of them doesnt work as advertised. Whenever i plug the phone with the cable the humidity sensor is switched on and it tells me the phone port is wet and i can not charge. Cant fidn any logical explanation but thats what i get
jamesoguntebi said:
TLDR: I am only able to achieve a stable data connection using the Samsung usb-c cable that came with the phone. I've had my S8+ since the first day it was available in the US, Apr 21. And I've had this problem since that day.
Details:
When I plug my phone into a computer (transfer files, etc) or my car (Android Auto), it always works fine with the Samsung cable. It almost never works with any other usb-c cable I've tried, seeming to succeed only if the cable sits just right in the port. If it happens to work, and I move the phone/cable at all, it stops. On a computer, the "you plugged in a device" dialog pops up over and over again really fast (1 hertz).
I've tried it with both usb 2.0 and 3.0 ports on a couple towers and 3+ laptops
I've tried at least 3 different kinds of cables and at least 10 total cables. The cables don't sit loosely in the port or anything. They fit snug and hold fast, as I've come to appreciate about usb-c.
The other cables all work fine with other usb-c devices I have -- Pixel phone, Nexus 6p, Nexus 5x, Chromebooks, Nintendo Switch controllers
Charging works fine 90-95% of the time with other cables. When it fails, it slow charges, saying "Ensure the cable is plugged in properly" or something like that
I see articles online encouraging purchase of all kinds of non-Samsung usb-c cables to use with the S8
I would conclude the port is loose, but the cables all fit snugly, and the Samsung cable *always* works. I don't have to wiggle it in the port or anything--no effort at all.
This hasn't been a big deal for me until this week. I have usb-c cables all over the place I can charge with, and I carry the Samsung cable in my backpack for when I need a data connection. But now I have a car with Android Auto, and want to keep a valid cable in there.
Has anyone else experienced this? I searched around some, but couldn't find anything.
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Click to collapse
I experience the same problem. I haven’t tried the original cable. I just gave up on PC cable cause I never really needed it. I just wanted to use my usb c desktop connector to feel cool since usb c isn’t popular on a desktop yet. But yea constant disconnects unless you plug it without moving it, a slight wind can blow and cause it to disconnect. If the OEM cable works no problem, I’ll just buy one from a4c android store or amazon.
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