Database Users

Extra Bonus for one particular evo customer

Story
http://www.clickondetroit.com/money/24173918/detail.html
Video
http://www.clickondetroit.com/video/24174626/index.html
VIEWER: 'New' Phone Loaded With Porn
Woman Says Third Party Sprint Store Sold Her Used Phone
POSTED: Wednesday, July 7, 2010
UPDATED: 9:42 am EDT July 8, 2010
DETROIT -- An Ann Arbor woman said she is waiting for an apology from Sprint after she bought a phone that had pornographic videos on it.
Watch: Woman Says New Phone Had Porn On It
Rhonda Lee said she bought what she thought was a new Sprint EVO HTC cell phone from a third party Sprint store in Westland.
The phone is usually sold unwrapped, but all of the pieces were wrapped.
When Lee showed off the high-tech phone to co-workers and friends, they discovered five pornographic video downloads.
Some of the explicit videos were as long as 11-12 minutes.
Lee said she was disgusted and mortified by the X-rated videos.
"I'm so, so embarrassed, you couldn't imagine … I mean for you to be going through your phone and you have friends and you're going through your phone and all of a sudden porn shows up. I mean so, so upset," said Lee.
When Lee tried to return it to the third party store, employees first denied that the phone had been used, but they later admitted that another man prior to her purchased it.
After a bit of a runaround, Lee said the Sprint corporate offices told her she could get a replacement phone at the Briarwood mall.
"What upsets me, I keep thinking about the what ifs, not just being me, but what if somebody bought it for it their kid? I have a lot of friends that are religious, what if it was given to them as a gift?" said Lee.
When Local 4 asked a Sprint salesman if it was common practice to sell used phones as new ones, he told us to contact the corporate offices.
The corporate offices have not yet responded.
Lee is a Local 4 viewer and e-mailed us her story.
If you have a consumer problem, call Ruth to the Rescue at 313-298-WDIV or e-mail [email protected].

That's upsetting.
From Team HTC Evo.

This happened to a friend of mine, a lady, she contacted a lawyer and sued. It was Verizon. Multiple people from Verizon showed up at her lawyer's office. She didn't contact Verizon first. She went directly to the lawyer.
This happened in NYC. The phone was loaded with porn featuring Verizon store vendors. 2007 or 2008, I believe.
BTW, I don't know how much was the settlement, but it was 67% for her, 33% for the lawyer.

I'm disappointed, mine didn't have any. Maybe it's included in the OTA?

I am outrage as well as a sprint customer I too want this extra bonus to come with my phone!!!

Why should Sprint apologize for a resellers mistake. Also Sprint should not be saying anything because they did not sell her a phone and should not have any employee risk saying something offhanded. It is best they refer it to corporate. The third party store should be the center of topic. The Local news channel is wrong for linking this to a coporate Sprint store.
What can someone sue for if porn was there when they are an Adult buying the phone? Nothing because people rarely win lawsuits over this kinda stuff. Kiddie pron perhaps.
I can leave that stuff on my phone and sell the phone. Whoops my bad that's all.
The news has lost all their integrity lately.
Sent from my PC36100 using XDA App

Well that's not the problem, the problem is that they sold it to her as new.

what if it was her porn, but she was embarrassed that her coworkers found it so she said it must have been put on there by the reseller? then it just spiraled out of control from there

Oh no, porn. The world in going to end.
Sent from my SPH-M900 using XDA App

That's what happens when you don't seal the box!

lmao.ill exchange my EVO for her's

Yaaay!
Let's sue Sprint under the auspices of "what if a really religious friend of mine bought this for their kid and they were traumatized for life" so she can get a fat settlement, as a result of which the costs are passed on to the consumer.
We've become too litigious for our own good, and the rest of us end up paying for it (literally).
News flash lady -- even religious people have sex and know about porn.
Sprint should apologize, give her the phone for free and move on.

Shouldn't Sprint have the records of what data was downloaded when to that phone? If they do, they can easily verify when the porn was downloaded and who had the phone at the time.

why is that the folks who can/would appreciate such things don't get them.
"we made our money the American way...we sued for it"
/sadface

In my opinion, the sprint stores that are operated by third party are shady. There is a tremendous difference between a sprint store and a "sprint store". There is no way for a customer to tell if they are walking into a sprint store or a third party store just by looking at it. Perhaps if they walked in and asked a salesperson.
I bought my evo from a third party store and was charged for two activations and shipping costs despite picking it up from the store.
Sprint customer service actually disparaged their own store and said "some times our third party stores put additional charges on accounts like this". I made note that the store had a sprint sign on the building and she said "yeah i know its tough to tell unless you look on the website".
That being said, I wish I had an extra bonus on my phone when I got it.

Over the years, I’ve bought a lot of phones and have done a lot of returns/exchanges, mostly with Verizon up until this year. With all the carriers, I’ve now been told “don’t worry all returned phones get sent to a warehouse and all data is wiped.” I stopped listening to that when I got a Verizon replacement that had someone else’s contacts and pics (this happened 4 times over that past few years). I keep a lot of business data on my phones and so not only did I hard reset my Evo twice, I also used a nice Windows freeware app called Eraser, to secure wipe the Micro SD Card.

I bought my Evo knowing that it was a return to the Sprint store. Mine didn't come with porn, but it did come with several (~10) shots of a brunette in various places (bar, house, and a couple places I couldn't tell). I'm guessing it was the first owners girlfriend.
She was attractive, but she definitely wasn't naked!

Silly woman Android Phones is for Porn! http://www.youtube.com/watch?v=IraQfhlMwi4

hope she washed her hands after returning it

what the?

where did my thread go from last night about the sprint issue "fraud" i went through? why was it removed?
what the mods all the sudden remove things without explanation?

Server had a failure. So some things got lost. Some were able to be backed up tho. Not sure on the details.
Sent from my HERO200 using XDA App

MrDowntown12 said:
Server had a failure. So some things got lost. Some were able to be backed up tho. Not sure on the details.
Sent from my HERO200 using XDA App
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convenient.

fixxxer2008 said:
where did my thread go from last night about the sprint issue "fraud" i went through? why was it removed?
what the mods all the sudden remove things without explanation?
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Everything crashed yesterday, nothing was recovered.... I lost about 200 posts

maybe that douche sprint employee hacked xda.

fixxxer2008 said:
maybe that douche sprint employee hacked xda.
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It's a conspiracy!!!!!!!!!!!!

Damn...i never got to read this 'fraud' story
200 posts thats almost 2/3 of everything i've posted since the beginning of march :x

Oh wow, that sucks.

kyouko said:
Damn...i never got to read this 'fraud' story
200 posts thats almost 2/3 of everything i've posted since the beginning of march :x
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I know man, I was over 2000. I post that much because so many people have questions, and I guess I'm the go to guy for CM6... It's like I'm the designated helper

derekwilkinson said:
Oh wow, that sucks.
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I know tell me about it

good luck remembering where you posted everything
Fixxxer, you should re-post your story

kyouko said:
good luck remembering where you posted everything
Fixxxer, you should re-post your story
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Trust me, I've already forgotten

kyouko said:
good luck remembering where you posted everything
Fixxxer, you should re-post your story
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i will later today.

Haha, that explains it. I knew I had posted a couple responses on here recently, but when I went to look for them to see if they had been replied to, I was like, "What the...? I know I answered this post here..."

Repost:
Here is what happened to me today. This is part of the letter i wrote sprint and my local news station. They will be picking this story up and broadcasting/interviewing me tomorrow. I better get something out of this and this guy is majorly screwed now.
"Here is the info that was requested about my ordeal today. I was on craigslist browsing for a new phone when i came across a brand new palm pixi for sale. I texted the person with my offer. He or she texted me back and counter offered. They then told me my personal info such as my name/address and phone i had. I asked how he knew my info and they said they worked for sprint. The issue is any sprint employee cannot access your info with out my name and pin code which i did not provide. I got upset and called sprint. I spoke to heather a customer service agent . She assured me this was fraud and could plainly see my account was accessed/bypassed by a sprint employee at 3pm today. After i gave her the persons phone number she assured me this would be handled by the fraud department/corporate and that it would be easy to track this person down.
She then reset my account passwords and pin number and transferred me to fraud. Well they are closed on the weekends so i called sprint back. I talked to a supervisor "Deborah" this time and she agreed that this was fraud but that she could not help me until i spoke to the fraud department on monday. She also said this will be dealt with swiftly and promptly as no one can access your account without approval. What scares me is the fact that this person knows my personal info, i have kids here and credit card info on the sprint account.. How many other people has he/she done this too? Is all the phones he/she sell online stolen items? Im almost ready to close my sprint account im so irate right now. I think this person should be fired/prosecuted and i should be compensated in some form. I plan on calling the better business Bureau as well next week."
Im hoping sprint really keeps their word and this goes pretty far because if customers find out about this your going to have alot of pissed off people.
This is really a WTF moment for me and my wife, the douche continues to text me not knowing he is about to get screwed royally. Im soo pissed i may cancel my account since apparently this ass doesn't need a pin to access our info.

update: i decided to not do the news interview, not worth it IMO. but i talked to the fraud/corporate security dept today and the guy is being terminated and being prosecuted for breaking protocol. sprint called it a corporate breach of security. my account has been locked until the proceedings happen and sprint will be calling me soon to ask me what they can do to keep me as a customer.
im either asking to be let out of contract and have them pay my last bill or...
asking for two new phones for me and my wife for free.

Daaaaamm like you said a big WTF, you got to be careful change all credit card info, phone number,etc
And also you got sprint in your hands so, you're are going to get lots of things from them LOL

It's good to see they took care of it quickly and didn't beat around the bush.
Sent from my HERO200 using XDA App

yeah i guess, my wife wants to go to verizon, im not sure, the prices are high there. BUT either way i win because ill get money out of it selling her blackberry and my hero.
im trying to decide on what phones to get. for my wife it will be a palm pixi, she wants a keyboard and hates android for some reason.
for me it will be a evo, epic or a new palm pre, not sure yet?

rockypr said:
Daaaaamm like you said a big WTF, you got to be careful change all credit card info, phone number,etc
And also you got sprint in your hands so, you're are going to get lots of things from them LOL
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sprint corporate is making a very big deal out of this from i was told. im glad to know they take this stuff seriously. im not liking the fact my account is locked but they told me it's for security reasons.

My Sprint "Experience"

Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/

I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.

i was told 14.

This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.

*nevermind*

read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...

Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore

cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.

Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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Because Samsung phones have constant issues....
The Bird is the Word

Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium

Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!

Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Click to collapse
Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium

sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there

buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,

sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium

Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App

timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.

A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..

timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks

Att stores have no clue

Seems like those fools haven't a clue I'm going to the store 7 * in the past week and they told me it was going to be there by the 21st. Then they told me he was going to be there on the 25th. The 26th. The 27th. The 28th. Customer service so they can overnight me 1. But in order to do so I would have to cancel my account again. Ughhh, help??
Sent from my HTC One X using xda premium

Wait like most everyone else?

Of course they have no clue. AT&T encourages hiring drones who have no interest in phones nor any discernible sales skills, in exchange for working more hours for less pay, in a "union" that does nothing but dock your pay for dues. They're told to toe the company line and have no individual thought, lest they risk termination.
That being said, most employees don't CARE when the phone will be out, or if you're waiting for one. They're trained to sell TODAY, to hype whatever is in stock, so they get paid, and more importantly AT&T gets paid.

Yeah, I got a nice " we have other phones that work" and I said " not really, but honestly I just want to know if u have s3 in the back" they do, just waiting on Samsung to greenlight the launch! Fml right most everyone?
Sent from my HTC One X using xda premium

I got lucky today and walked into my local corporate store and asked if they had any. They said they had one that was a preorder returning I could see it. I asked them if I could buy it and they said no and the manager said to hold on a minute. She went into the back and made a phone call and came out and said if I wanted it I can buy it.
I'm stoked I got so lucky.
Sent from my SAMSUNG-SGH-I747 using xda premium

Just got an in-store update saying the in-store availability is yet to be determined.
Ugh. I can't believe it.
Sent from my HTC One X using Tapatalk 2

my store says tomorrow...but as a back up i still pre ordered thru the store and having it shipped to my work...just did this around 7pm EST and my BB preorder is still nowhere in sight...

send2amrish said:
my store says tomorrow...but as a back up i still pre ordered thru the store and having it shipped to my work...just did this around 7pm EST and my BB preorder is still nowhere in sight...
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Ha. I did the same thing at the same time. I will be following your progress. Hope I get mine first. Lol.
Sent from my HTC One X using Tapatalk 2

If I don't get this phone tomorrow I'll be like Arnold in predator, all shirtless covered in mud with a torch yelling like a mad man. Yeah. It's like that lol
Sent from my HTC One X using xda premium

Im a VZW customer. I ahvent ventured into other carriers threads till I saw this.
I had a similiar experience today. I expected your phones out on the 21 and then maybe 28th. I figured theyd at least have a floor model I could hold in my hands to just play around with.
nothing there. the woman had never even heard of the phone and said i should buy an iphone. I laughed and said nothanks and left.
I didnt realize how bad yall have it. seems this is common from the comments here.
Compared to teh VZW store in teh same mall it was night and day. Im not trolling if it comes off that way. I was so envious of you all.

The T-Mobile store in my local mall had one on display! I was very eager to actually play with the phone and see how it felt and looked. The Pebble blue looks nicer than I thought it would but I will stick to the white one I preordered on Verizon. I never should have gone in there! Now the wait is just that much more annoying.

Sprint Rep

Basically, my Evo had finally came to an end after heating up multiple times and basically frying the processor etc. So, what did I do? Just like anyone that has a full upgrade and has seen the Evo4GLTE and Samsung Galaxy SIII commercials. I went to Sprint in search of my new S3. I traded my OGEVO and got $60 towards my bill on the new phone. Got home, everything was perfecto! Went to sleep, worked all the next day. I get a call from my friend asking if I had talked to my uncle. I said no, why? He said, someone tried to call my grandmother, pretended to be me and told her I along with my girlfriend and my best friend got arrested in Cancun Mexico... Asked for $4100 wire transfer immediately.
Basically long story short, the day after I traded in my Evo is when this happened, a Hispanic man helped me, my family said it was a hispanic man trying to sound like me. Does it sound like the Sprint guy to anyone else? I mean, I didn't erase anything on my phone, as I should have. There were only two people I text, and the only two people in my SMS box were the two people he said I got arrested with... My grandmother in my phone is under "Nan" so its obvious that's my grandmother. I put two and two together and basically came up with this odd hunch that its the Sprint guy who is trying to scam my family. My mother filed a police report but haven't gotten a phone call from the detectives... & assuming the detectives don't have time to worry about this. I have no other choices, but to be SOL.
Leave your comments and feedback's please. I am just curious to understand what others think about this problem I am trying to deal with.

I think..uh...I don't. I got bored halfway through the story

I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium

sasquatchotragavaca said:
I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium
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It was most certainly that person, because here are the rules sprint has with turning in old phones
Sprint's policy is to erase user data from all mobile devices collected through the company's takeback programs before they are reused.
Either two things happened
A) Sprint resold that phone the same day without erasing the data which holds them accountable
B) That person you turned it into was behind the scam and stole the information and re-used it ( I hope you had his name)
C) Even if that person had nothing to do with it, this incident occurred after handing the phones to sprint, so they could be responsible.
You need to GET BACK TO THE STORE ASAP and talk to the manager about this, and tell them to contact the authorities and open up an investigation. DO NOT WAIT

That is one bizarre chain of events! :screwy:

Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3

Nickitt said:
Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3
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One more tip, DONT CONFRONT HIM YOURSELF!
Goto the manager and explain everything, then he will confront him
Its not too late, this guys an idiot its so easy to track his wire transfer, hes headed straight to jail!
Also if you can take your grandmother, maybe she can hear his voice and confirm its him on the scene.

Wow what a crazy story. It doesn't surprise me one bit.
I had a interesting one myself. I had to calk sprint one day an talked to a rep in Chicago.
We upgraded our rate plan which went very smooth. But my wife, usually pays pretty close attention to our bills happened to look at the account 2 days later. The rep I spoke with had activated 2 extra lines that day and sent them to herself.
It was such a HUGE ordeal to contest the new lines. But when I threatened legal responsibility for the actions taken by them, they removed them.
Do not be afraid of telling them you will take legal actions against them. I ended up completely getting out of my contract and now I'm with boost. Obviously same company but I couldn't beat their service in my area. Plus a hell of a lot cheaper bills.
Sent from my PC36100 using Tapatalk 2

That's crazy bro, that happens a lot sadly.. not with sprint reps but with scam artist
Sent from my PC36100 using xda premium

Something similar happened in the Atalnta area as well so could be coincidence......
An 80-year-old woman in unincorporated Stone Mountain reported to DeKalb County police that she was scammed out of $6,500 last week.
The victim told police that on Feb. 17 around 12 p.m. she received a call from the suspect, identifying himself as Robert Wells, who said he was with the American Embassy in Barcelona, Spain.
According to the report, the victim told police that the suspect said her grandson had been in an accident and that he had some unpaid medical bills that needed to paid before he could return to the United States.
The woman told police that the suspect transferred her to the grandson; it was later determined that someone was posing as her grandson, according to the report.
http://stonemountain.patch.com/arti...etting-duped-out-of-6-500-in-scam?logout=true