Database Users

I love Sprint "take-advantage" customers.

My current call - right this moment "I want a $129.99 credit (month free) for having to call in because you guys sent me a letter in the mail stating something changed" "Why yes, what changed was us fixing your contract, so this is a letter stating we fixed it" "Well, I have to take time out of my day for this so I want a credit" .... "No, let me get you over to my voicemail"

DirtyShroomz said:
My current call - right this moment "I want a $129.99 credit (month free) for having to call in because you guys sent me a letter in the mail stating something changed" "Why yes, what changed was us fixing your contract, so this is a letter stating we fixed it" "Well, I have to take time out of my day for this so I want a credit" .... "No, let me get you over to my voicemail"
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Those are my "favorite" customers. I'm just glad I only have to fix their internet connection and not their bill.

Yeah. There's a lot of jack asses out there that believe they are entitled for something because of whatever lame excuse they can think of. "You owe me..." I don't owe you anything lady, now shuffle off or I will call the police for you harrassing me and my customers and for loitering too! "I don't like your attitude. What's your name? What's your boss's name? What's their supervisor's name? What's their phone number? What's your full name? What's your last name? Why won't you tell me your last name?!
stfu & gtfo

I liked a bumper sticker at a local taco place. It said, "some people call them a pain in the ass, we call them customers"

Well, Sprint can be a push over, you gotta admit that.. for those who push hard enough will usually get their way

iampepito said:
Well, Sprint can be a push over, you gotta admit that.. for those who push hard enough will usually get their way
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True, but you definitely don't want to get to that person that will call your bluff (me) because your account will be cancelled before you even know. You will be talking for 20 minutes and your account was cancelled 15 minutes ago

Got to loveworking customer service, I currently work for ATT but was business account retention with Sprint for a while....
Sent from my Froyo Hero

DirtyShroomz said:
True, but you definitely don't want to get to that person that will call your bluff (me) because your account will be cancelled before you even know. You will be talking for 20 minutes and your account was cancelled 15 minutes ago
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Thats why i never threaten to cancel. i find if u are nice the rep is more likely to help you out. Im glad i dont have to talk to ppl like that all day, i gotta say you must have a helluva lot of patience. My dad used to have a little telemarketing/vacuum sales business back in the day and i remember we used to hire new employees weekly cuz so many ppl cant handle it.

ravizzle said:
Thats why i never threaten to cancel. i find if u are nice the rep is more likely to help you out. Im glad i dont have to talk to ppl like that all day, i gotta say you must have a helluva lot of patience. My dad used to have a little telemarketing/vacuum sales business back in the day and i remember we used to hire new employees weekly cuz so many ppl cant handle it.
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I do have a lot of patience, plus the $ is definitely worth it - in commission alone i've made about 10 thousand so far this year

while I fully agree with you, i work technical support at an inbound call center, there are plenty of businesses that are worse than the customers. You know the aggravation when you have to call ATT and you are on the phone for an hour because they screwed up. oh and then they want you to stay on the line because they can't call you when its fixed when it was their problem in the first place. then you have to hangup and eat and call back the next day for another hour.

Thanks for that highly enlightening and informative post in the Epic forum. It's about as useful as the customer service we get from you jackholes.

bigray327 said:
Thanks for that highly enlightening and informative post in the Epic forum. It's about as useful as the customer service we get from you jackholes.
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You're very welcome. Our customer service is great, you're just one of the girls that get's mad when she doesn't get her way

upgrade to Evo3D locked in for August

I called Sprint yesterday and asked about the new upgrade policy and told the guy I got my Evo in August. I asked if I would still be eligible to upgrade to the 3d in august after the policy change. To my surprise he said yes. I knew that I wasn't supposed to after the policy changes so I asked him to make a note on my account that he said I would get the upgrade this year and the policy change will not affect me until my next upgrade is due. He did it ( at least he said he did). So since I have this noted on my account do you think Sprint will go against his word and say that I can't get my upgrade. I think they are going to just have to eat it and give me the phone at new contract price. I hope I am right. I would like to hear everyones opinion ( especially sprint employees) . If they do not honor this could I just cancel my contract and pay my $120 etf and sign a new contract to get it at the discounted price? Thanks.

Just call again and see if they can locate that note. Make sure they gibe you the interaction number. If the note is present then they have to honor it
Sent from my PC36100 using XDA App

He did it ( at least he said he did). So since I have this noted on my account do you think Sprint will go against his word and say that I can't get my upgrade.
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Speaking from experience, I HIGHLY doubt he actually created the note. 99% of the time they will just tell you that to get you off the phone. For future things like this, ALWAYS get it in writing. Tell them to email it to you, and DONT hang up until you get the email. I bet you 20 bucks, that if you call back, and rep wont be able to find this note.

Besides it doesn't make one bit of difference what that guy writes in his notes. Just because he typed it in doesn't mean it HAS to happen. I actually think this post is kind of stupid but I guess there will be a lot of these. You sound like a teenager. You are either eligible or you aren't. They aren't going to change it the day before the phone comes out just to screw you over.

A good way to do that is via the live chat. After the session ends, you get a transcript of your typed conversation, which includes the time, date, and everything both you typed. I have a copy of my last chat with them I'm saving, just in case. But I also agree with zone23, I don't know if they'll actually do whatever they said they would, they might tell you to go pound sand.

l8agin said:
A good way to do that is via the live chat. After the session ends, you get a transcript of your typed conversation, which includes the time, date, and everything both you typed. I have a copy of my last chat with them I'm saving, just in case. But I also agree with zone23, I don't know if they'll actually do whatever they said they would, they might tell you to go pound sand.
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Actually the phrase is salt go pound salt you know because it would burn your pecker... i'm just saying thats the phrase.. you probably know that.
Ya I doubt any of those chats are going to be binding in any way. I mean the one you have saved for example who's to say you didn't alter it?
Glad everyone is excited about this phone I know I am.

zone23 said:
Actually the phrase is salt go pound salt you know because it would burn your pecker...
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Believe you me, pounding sand hurts too.

zone23 said:
Actually the phrase is salt go pound salt you know because it would burn your pecker... i'm just saying thats the phrase.. you probably know that.
Ya I doubt any of those chats are going to be binding in any way. I mean the one you have saved for example who's to say you didn't alter it?
Glad everyone is excited about this phone I know I am.
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Never heard of pounding salt, but both are accurate. http://www.phrases.org.uk/meanings/go-pound-sand.html
Did you clarify it was the current full discount and not the new half discount? I'm sure they'll let you upgrade in august at a $75 discount.
Sent via EVO

What is the policy change your talking about?
Sent from my PC36100 using Tapatalk

zone23 said:
Actually the phrase is salt go pound salt you know because it would burn your pecker... i'm just saying thats the phrase.. you probably know that.
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I have nothing to contribute to this post but this quote is funny as ****. Lmfao I'm still laughing.
Sent from my PC36100 using XDA Premium App

Sirchuk said:
Never heard of pounding salt, but both are accurate. http://www.phrases.org.uk/meanings/go-pound-sand.html
Did you clarify it was the current full discount and not the new half discount? I'm sure they'll let you upgrade in august at a $75 discount.
Sent via EVO
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right, i'm thinking he's talking about the $100 subsidy and not the $200. for me, its not worth it to raise my plan $30 a month to save another $100 on the phone.
Sent from my PC36100 using XDA Premium App

There is no new upgrade policy other then if you are premier or not.

zone23 said:
Besides it doesn't make one bit of difference what that guy writes in his notes. Just because he typed it in doesn't mean it HAS to happen. I actually think this post is kind of stupid but I guess there will be a lot of these. You sound like a teenager. You are either eligible or you aren't. They aren't going to change it the day before the phone comes out just to screw you over.
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Hope, definitely not a teenager, I wish I still was. Im just somebody that doesn't care too much for being screwed over. I have given sprint my money on time every month for a year (in August) even though I use less than 500 minutes, 700 text, and 1Gb of data per month. I think with the money they make off me the least they can do is hold to their word and give me my upgrade.
Also as I had seen others mention he said that I would be eligible for the full $150 upgrade, not the $75 half upgrade.

I know that when I was working for [email protected] CS, if you noted something and told the customer they would get it, even if it was the wring thing to do. If they deny you if there is actually a note, ask to talk to a super visor, I can't even count how many times I've waived their upgrade due to similar situations like this.
Hopefully that was some useful input...

I have given sprint my money on time every month for a year (in August)
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So you have been a customer less than a year, and your complaining? Try being a customer for 8.5 years, and being told that means nothing...

zone23 said:
Besides it doesn't make one bit of difference what that guy writes in his notes. Just because he typed it in doesn't mean it HAS to happen. I actually think this post is kind of stupid but I guess there will be a lot of these. You sound like a teenager. You are either eligible or you aren't. They aren't going to change it the day before the phone comes out just to screw you over.
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Actually, if it's notated it must be honored, period. If he notated he would get his upgrade in August, Sprint will honor it, unless it's some crazy off the wall impossible thing like "customer will get credit of 10,000 (where the comma should have been a period and it should have read 100.00)

Guys look Evo 3D unlocked $699 going to be sold at this website wtf; has GSM and cdma.
http://www.mobilecityonline.com/wireless/store/search.asp?keywords=evo 3d
Sent from my PC36100 using XDA Premium App

dirkyd3rk said:
Guys look Evo 3D unlocked $699 going to be sold at this website wtf; has GSM and cdma.
http://www.mobilecityonline.com/wireless/store/search.asp?keywords=evo 3d
Sent from my PC36100 using XDA Premium App
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We're Sorry the HTC EVO 3D Smartphone Unlocked Import Has Been Discontinued From Our Catalog.
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No more
10chars

DirtyShroomz said:
No more
10chars
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Yeah dude I just looked at it I swear when I posted it all the accessories and info was there wtf lol those fools move fast man.
Sent from my PC36100 using XDA Premium App

sitlet said:
So you have been a customer less than a year, and your complaining? Try being a customer for 8.5 years, and being told that means nothing...
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Oh yeah I definitely know what you mean. I had a situation alot like that with Directtv. Now I have dish network and will never look back. I would be pissed. If I were you I would try doing what I did and call before April 1st and have them note it if they say you can get the upgrade. Worse case scenario is you wont get it and you will just be in the same boat as if you didn't call. Good luck. Hope you can get it worked out.

Upgrade eligible form March lost

So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.

I bought my evo last year the day it was releqsed (i think june 4th)on contract and it shows Im eligible for the full $150
Sent from my Xoom using Tapatalk

i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...

Don't worry buddy all these wireless providers are starting to do shady sh!t like that its pretty sad. When I start my own wireless company called "diggler mobile" ill let you switch your numbers over; My slogan will be "come to the darkside, we have LTE"
On topic though, why would you listen to someone over a forum(not bashing dirtyshroomz ^_^) but wouldn't it have been smarter to call care, or chat with a Rep in store?; people sometimes carry different info man so you really can't point the finger at anyone.
Sent from my PC36100 using XDA Premium App

People new this was coming so why are they *****ing?
from my phone duh

CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
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I got some bad information from someone in a forum. It is obviously a lesson learned. Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
So, why are you *****ing about me *****ing anyway?
I was looking at the HTC 3d, but definitely not now. It may be all the better since HTC is locking that crap down anyway =\
T-Mobile is soon to be AT&T so I highly doubt there will be anything there for me... although I am checking into it right now.

lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling

Batman58 said:
Why are you *****ing about me *****ing.
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asking question =/= *****ing

BrianDigital said:
lost mine too, I only 120 days out from my contract being done anyways. I bought evo full price and plan to do so with the nexus s, and sell my evo for +150 plus should be like upgrade price anyways.
On a side note I remember reading that android would lower the prices of phones since OEM's would not have to hire software engineers to make their own or license from MS. So when is that going to happen
This statement is no intention of *****ing or trolling
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I was strongly considering the Nexus S myself. I can't pay full price right now tho. I might be able to by the summer.. but the Nexus S will be even more older news than it is now =9

cnstarz said:
asking question =/= *****ing
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Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.

Batman58 said:
Seriously guys, if you aren't talking about anything, GTFO
Nobody cares if you agree or not.
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for instance, your post.

Are you done now? Good
What is this reset I read about? Are people just calling and asking for a reset or is there some kind of deal involved?

CheesyNutz said:
People new this was coming so why are they *****ing?
from my phone duh
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Because it's a bull****, underhanded, bait and switch move. Yeah Sprint is within their contractual "right" to rescind the incentive they offered so many thousands of people, but it's dirty pool man. In retrospect I do believe this was a calculated move to maximize new subscriptions with the EVO then turn around and sell more EVOs before the next big **** comes out.
A csr said to me "but sir, none of our competitors offer yearly upgrades".. Ma'am, none of your competitors offered yearly upgrades WHEN YOU OFFERED IT TO ME IN 2009!!
They have absolutely sent the message to this consumer "We know we're the best deal in town, if you want to go to Big Red or Hell (at&t) please BE OUR GUEST!, and fvck off while you're at it"
Of course I'm not leaving Sprint. IMO they have the best phone (just one, the evo, but I only need one phone) and I admit all this apparent collusion between Sprint and Google is very exciting.
In summary: Sprint, imo you're the best wireless service provide but why you gotta go **** blocking us loyal customers right before the hottest ***** in history hits the street??
That hurts my feelings, and I feel some serious e-blue-balls coming in a few months..
Ultimately I'll probably end up selling plasma (kidding) so I can buy the 3D at full price, but dammit you can't make me be happy about it!!

Batman58 said:
So, whoever it was on this site claiming to work for Sprint is likely full of it.
He assured people over and over that if your upgrade was before April 1st that you would NOT lose it.
I had an upgrade in March (save 150$). I lost it. All I have now is save 75$ or save 150$ in 273 more days.
Now that T-Mobile is going away, Sprint will likely do more stuff like this.
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Enjoy your Egyptian phone. Take care now, bye-bye then...
Sent from my PC36100 using Tapatalk

Just called, FIRST I would like to apologize if dirtyshroomz see's this. I am still eligible for an upgrade so I jumped the gun ALSO to let everyone know, for some reason my line that has $75 dollars off in September is going to be a full upgrade JULY of next year, so its no a full 12 months thought that was pretty cool!
Sent from my PC36100 using XDA App

Blitzpwnage said:
I was told multiple times here by shroomz that I would keep my upgrade....and its not there. Nice company hahaha. Guess I'll just call.
Sent from my PC36100 using XDA App
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Yeah that would be the "smarter" thing to do.....lol

I had a webchat with a sprint csr last week, and he said I had a full upgrade eligibility as of 7/1/11. I got my phone on 7/30/10.
On April 1st, i texted upgrade to '1311" and it said the same thing...$150 upgrade on 7/1/11.
Well I just logged onto the Sprint website and now they are saying 5/1/12. I guess no EVO 3D for me. Sprint's ETF are pretty small, so I imagine I'll just break contract and go somewhere else this summer.

Rule of thumb: Don't take the word of a guy who calls himself "DirtyShroomz" as gospel.

Batman58 said:
Dirtyshrooms claimed to be a rep and I believed him.. so what. I won't make that mistake again.
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DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.

dezel29 said:
i was eligible for an 150$ upgrade in feb, now it shows 75$ and and 150$ in january...i am confused and hope that this asking for a reset thing will work...if not i may leave for T-Mobile when it gets the HTC Pyramid..same as Evo3D just no 3D...
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How is T-mobile an improvement?
At least Sprint offers a way to get yearly upgrades...
matt2053 said:
DirtyShroomz does work for Sprint, he's been around for a long time on these forums and he's helped a lot of people out.
Instead of your wild claims about how Dirty ruined your life, why don't you either:
a) PM him and work it out, or
b) at the very least, post a link or at least quote the "bad" information he gave you.
Starting a thread to specifically bash another user (especially one who goes out of his way to use his unique position and experience to help others, OFF the clock for free).... well that's just a low blow, man.
I'm not saying he didn't give you bad info, but I am saying you need to either post the specifics or keep your mouth shut.
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Complete and utterly agree.

My Sprint "Experience"

Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/

I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.

i was told 14.

This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.

*nevermind*

read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...

Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore

cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
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I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.

Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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Because Samsung phones have constant issues....
The Bird is the Word

Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium

Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!

Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
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Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium

sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there

buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,

sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium

Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App

timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
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Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.

A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
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I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..

timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
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and that's been in effect for a couple months now actually :/ it sucks

Sprint Rep

Basically, my Evo had finally came to an end after heating up multiple times and basically frying the processor etc. So, what did I do? Just like anyone that has a full upgrade and has seen the Evo4GLTE and Samsung Galaxy SIII commercials. I went to Sprint in search of my new S3. I traded my OGEVO and got $60 towards my bill on the new phone. Got home, everything was perfecto! Went to sleep, worked all the next day. I get a call from my friend asking if I had talked to my uncle. I said no, why? He said, someone tried to call my grandmother, pretended to be me and told her I along with my girlfriend and my best friend got arrested in Cancun Mexico... Asked for $4100 wire transfer immediately.
Basically long story short, the day after I traded in my Evo is when this happened, a Hispanic man helped me, my family said it was a hispanic man trying to sound like me. Does it sound like the Sprint guy to anyone else? I mean, I didn't erase anything on my phone, as I should have. There were only two people I text, and the only two people in my SMS box were the two people he said I got arrested with... My grandmother in my phone is under "Nan" so its obvious that's my grandmother. I put two and two together and basically came up with this odd hunch that its the Sprint guy who is trying to scam my family. My mother filed a police report but haven't gotten a phone call from the detectives... & assuming the detectives don't have time to worry about this. I have no other choices, but to be SOL.
Leave your comments and feedback's please. I am just curious to understand what others think about this problem I am trying to deal with.

I think..uh...I don't. I got bored halfway through the story

I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium

sasquatchotragavaca said:
I believe it was him what a coinsidence that the people u had on your phone were the two people he named. Id go to the store and complain about it.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
It was most certainly that person, because here are the rules sprint has with turning in old phones
Sprint's policy is to erase user data from all mobile devices collected through the company's takeback programs before they are reused.
Either two things happened
A) Sprint resold that phone the same day without erasing the data which holds them accountable
B) That person you turned it into was behind the scam and stole the information and re-used it ( I hope you had his name)
C) Even if that person had nothing to do with it, this incident occurred after handing the phones to sprint, so they could be responsible.
You need to GET BACK TO THE STORE ASAP and talk to the manager about this, and tell them to contact the authorities and open up an investigation. DO NOT WAIT

That is one bizarre chain of events! :screwy:

Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3

Nickitt said:
Yeah I know. I need to go back up there tomorrow after work. It was Monday of this week that I got the phone. Tuesday when I got off work is when thIs happened. I hope I'm not too late. Yes I remember his name, Edgar! It's all his fault!
Sent from my nice white GLXYS3
Click to expand...
Click to collapse
One more tip, DONT CONFRONT HIM YOURSELF!
Goto the manager and explain everything, then he will confront him
Its not too late, this guys an idiot its so easy to track his wire transfer, hes headed straight to jail!
Also if you can take your grandmother, maybe she can hear his voice and confirm its him on the scene.

Wow what a crazy story. It doesn't surprise me one bit.
I had a interesting one myself. I had to calk sprint one day an talked to a rep in Chicago.
We upgraded our rate plan which went very smooth. But my wife, usually pays pretty close attention to our bills happened to look at the account 2 days later. The rep I spoke with had activated 2 extra lines that day and sent them to herself.
It was such a HUGE ordeal to contest the new lines. But when I threatened legal responsibility for the actions taken by them, they removed them.
Do not be afraid of telling them you will take legal actions against them. I ended up completely getting out of my contract and now I'm with boost. Obviously same company but I couldn't beat their service in my area. Plus a hell of a lot cheaper bills.
Sent from my PC36100 using Tapatalk 2

That's crazy bro, that happens a lot sadly.. not with sprint reps but with scam artist
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Something similar happened in the Atalnta area as well so could be coincidence......
An 80-year-old woman in unincorporated Stone Mountain reported to DeKalb County police that she was scammed out of $6,500 last week.
The victim told police that on Feb. 17 around 12 p.m. she received a call from the suspect, identifying himself as Robert Wells, who said he was with the American Embassy in Barcelona, Spain.
According to the report, the victim told police that the suspect said her grandson had been in an accident and that he had some unpaid medical bills that needed to paid before he could return to the United States.
The woman told police that the suspect transferred her to the grandson; it was later determined that someone was posing as her grandson, according to the report.
http://stonemountain.patch.com/arti...etting-duped-out-of-6-500-in-scam?logout=true